• Leading squad code development in an Agile delivery structure, influencing wider development standards. 
• Working closely with all squad members including Product Owner, Scrum Master, developers and testers to ensure best practice development. 
• Leading Agile ceremonies. 
• Owning code quality and tech debt including ensuring all code written is of high quality, performant, maintainable and all processes are automated and repeatable.
• Continuous Integration using Jenkins and/or Gitlab including the Release Pipeline and quality process.
• Working with the wider Engineering management team to transform squads into a DevOps model. 
• Proactively resolving technical issues within the squad and other squads whilst looking for continuous improvement opportunities from an operational process perspective. 
• Liaising with guild of other teams to ensure a standardised vision and approach to engineering across all squads within BIT. 

• Experience in developing high quality, scalable and efficient web apps at an enterprise scale, with a solid understanding of the full software development cycle.
• Front end development including React, JavaScript, node.js, Next using common design principles including SOLID. 
• Though not essential, experience of Full Stack development is beneficial including Java, microservices, API gateways, Docker/Kubernetes, Spring Boot and containerisation.
• Ability to maintain the highest standard of code quality, unit tests, code coverage – SonarQube or similar. 
• Experience working in or building a scalable DevOps environment. Able to proactively assist team with this transformation and change. 

A fantastic opportunity has arisen for C# Web Application Developer to join a rapidly expanding recruitment software provider based in the Midlands.

As part of our organic growth plans for the UK we require a C# Web Application Developer to assist in developing our new state of the art SaaS product.

You will play an important role within the company, working with fellow developers to work on our exciting online recruitment platform. You will be working on an n-tier platform, designing & building various applications using the very latest of technologies.

As an ideal candidate you will have experience working with the full Microsoft development stack, technologies and languages you should be proficient in include;

• Asp.Net C#
• T-SQL
• MVC
• Xml/XLST

Other desirable skills include;

• JQuery
• JavaScript
• HTML 5
• Restful web services
• 3rd party integrations
• Mobile App development

This is a varied and challenging role, with opportunities to manage greenfield projects from start to finish. It's important that you have an awareness of OOP best practices, the object factory pattern, and dependency injection.

Remote working considered, Covid safe office location. 

Ideally looking for Junior to Mid-level experience.

For more details click apply!

• Responsible for coordinating and managing the build process for the MDM solution in the Test environments
• Experience leading the testing of complex MDM Solutions, developing Test and Evaluation Master Plans, full test lifecycle from unit testing through user acceptance testing, coordinating test resources
• Automation tools like Azure DevOps – CI/CD pipeline
• Test lead should bring industry best practices of testing & automation standards to the team
• Lead a team of testers in developing the test plan, test scenarios, test cases and test data needs
• Responsible for monitoring and prioritizing the defects and coordinating the build deployments for defect fixes
• Experience in Web Services Testing using SOAP UI/SOA test/JUnit
• Experience in Agile ways of working - Sprint planning, Backlog refinement and Scrum management

Job title:

Job Description:

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

What you’ll be doing:

**This role is home based but there is a requirement to be on site in Portsmouth for 3 days per week for the duration of the project**.

• Taking a leading role in the delivery of projects, guiding teams in the assessment and redesign of systems and services, and ensuring they take a holistic human-centred approach
• Advocating best in class service design methods and tools, coaching other team members in how to apply them correctly.
• Where required, designing and leading research activities, evaluating existing products, services and systems or generating insights and ideas for new ones
• Working with clients and members of the wider Capita organisation to understand their needs, communicating how our team can help them, and developing proposals to help them realise their ambitions.
• Over time, line managing experienced members of the service design team as well as taking a leading role in the selling and profitable delivery of projects
• Taking a leading role in the culture and growth of the wider Capita Consulting XD capability and Service Design specialism within
• Supervising all service design work within our capability, ensuring the complete delivery of initiatives, identifying, suggesting and championing best practices, and driving the future direction of the specialism.
• And on projects:
  • delivering of high-quality design assets that articulate customer insights, journeys and experiences (e.g. service blueprints, prototypes)
  • providing evidence-based recommendations to your teammates and our clients, turning insights into opportunities for service innovation or improvement
  • building simple prototypes to demonstrate your thinking and then working with specialists to develop these further
  • facilitating workshops with stakeholders, users and technical teams to discover and define service visions
  • presenting findings and managing relationships with senior stakeholders and internal teams, while supporting the development of junior team members.
  • Setting the direction of, and leading service design programmes, ensuring the quality of design delivery across highly complex programmes
  • Helping to deliver best-in-class services that blend digital, physical and human interactions across multiple touch points, bringing together user needs, client ambitions and technical realities.

What we’re looking for:

• Significant experience in an experience design and/or service design role, with a design thinking / human-centred design background
• A specialist in human-centred design practices, with a focus on accessibility, systems thinking and a broad understanding of all aspects of experience design e.g. service design, ux design, ui design, content design, and user research)
• Great leadership skills, with a talent for leading multiple teams and for coaching other designers
• A portfolio demonstrating a strong research background, in designing and coordinating large scale complex research activities inclusive of service mapping, the end-to-end customer journey, processes and systems, and the impact on customer experience (you will be asked to provide a copy of this at interview stage)
• Experience working with Agile delivery methodologies
• Strong user focus with the ability to collaborate with wider teams
• Experience working in agile project teams and as part of multi-stream change programmes.
• Proven experience leading project teams and coaching / managing junior team members
• Self-motivated and enthusiastic - ability to work to tight deadlines, balance competing commitments and work to tight deadlines
• Strong commercial awareness with experience writing design proposals and feeding into proposals for larger transformation programmes

• You will ideally have experience with Government Digital Service (GDS) frameworks and preferably have completed GDS assessments.
• Knowledge of Web Content Accessibility Guidelines (WCAG) would be beneficial
• Experience in a consulting organisation is advantageous

Security

Due to the nature of this position, we require you to either hold or be eligible to achieve SC and or DV clearance. As a result, you should be a British Citizen and have resided in the UK for the last 5 years for SC and 10 years for DV.  We will provide assistance with helping you to obtain clearance if you do not already hold it.

What’s in it for you?

• A competitive basic salary and benefits
• Private Healthcare
• 25 days holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

About Capita Consulting

Capita Plc are the largest UK management, services, engineering and consultancy employing more than 55,000 staff aligned to providing services to the finance and critical infrastructure sectors and heavily aligned to all levels of government supporting key functions across the UK.

Our breadth of skills, services and reach makes us the UK's top player in delivering management, engineering and development consultancy solutions for our customers.

Capita Consulting is a new division created in December 2019 to take a new approach to the market bringing our earned experience from industry and the broad knowledge across the group to provide advice, guidance and our combined expertise to guide and develop unique offerings and solutions to our wide range of existing clients and to develop new streams of revenue.

What we hope you’ll do next:

Looking to discover more? Choose ‘Apply now’ to fill out our short application and send us your CV. Any questions before taking the next step? You can contact alison.cunningham@capita.com for support.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

,

Time Type:

Contract Type:

Job Summary

A line of code can take on many forms—the sublime UI, the intuitive interaction, the error that is never seen because the code was made to be fault-tolerant, or the automation of a manual task for our customers that would have taken hours before. However, none of that is possible without the ability to deliver that code to our customers as quickly as possible, while ensuring that what we are delivering is as robust and high-quality as possible. As the Director of Engineering, you will be at the very heart of BlackLine’s engineering processes, dedicated to delivering high-quality software and features to our customers, both quickly and effectively. Your expertise, knowledge, and passion for your domain will imbue the organization around you; you will be a champion for code health, testability, maintainability, and best practices for development and feature delivery. 

In this position, you will have the ability to build a world-class team who drives robust and high-quality feature-sets, well-formed and performant code that is maintainable and reusable, and engineering best practices for all of BlackLine’s solutions to our customers. You will be a technical thought-leader, a champion for rigorous and adaptive technical design, architecture, proactive planning, performance/KPI monitoring, and SDLC concepts within the organization, focusing on cultivating a results and quality-first culture. By leading a team of cross-functional Backend and Frontend Engineers, Scrum Masters, and Managers, you will be able to affect transformative change within the organization by focusing on best of breed development, rigorous testing and automation, cloud transformation, CI/CD, and qualitative delivery of BlackLine solutions.

At BlackLine, leadership is a powerful responsibility. We favor servant-leaders—those leaders who will support and enable their teams, guide them to continuous improvement and success, and who can proactively plan and successfully execute paths towards that success. In the right hands, with the right experience, our Directors can be a force that can change the very nature of how we work, and through that can drastically improve the working lives of each and every one of our clients..

Roles and Responsibility (list in order of importance)  

• Deeply technical hands-on knowledge of SDLC, Design Patterns, Automation Testing, Agile Methodologies, CI/CD Concepts, best practices, and Cloud-based initiatives
• Provide technical and operational leadership, with a demonstrated ability to lead at all levels
• Ability to proactively anticipate challenges, and see around the corner for future obstacles
• Lead and contribute to solutions for complex technical challenges related to developer and engineering productivity, quality assurance and controls, and delivery velocity
• Passionate about the technical and business opportunities that our customers’ problems and needs present
• Maintain up-to-date knowledge of the application and business use cases, mentoring this knowledge throughout this position’s direct reports
• Drive adoption and champion best practices in code health, sound architecture and design, testing (TDD/BDD), CI/CD, maintainability, and deliverability
• Oversee the development of platform capabilities, SaaS-based components and APIs, tools, processes, and other facets as needed in order to streamline development, reduce time to delivery, increase quality, and promote a culture of excellence within the organization
• Spearhead the development, integration, and lifecycle of mature engineering processes, suites, and tools, driving the application and organization to a modern, automated, and continually tested approach
• As needed, interface with external vendors or other 3rd parties and service providers, managing relationships and escalations
• Partner with peers both inside and outside of the department, working towards holistic improvements and success for the company and our customers
• Define and measure key metrics/KPIs highlighting engineering throughput, and the quality of shipped features
• Partner and collaborate with Technical Operations to ensure platform availability and performance
• Transform and drive superior Customer Service via improved quality, monitoring, and incident management capabilities

Managerial Responsibility (if applicable)

• Contribute knowledge, skills, and personal qualities to a dedicated team of top engineers solving real-life problems in a cutting-edge, high-performance, and high-volume environment
• Manage a team of Frontend and Backend Engineers, Scrum Masters, and Managers, focusing on effective prioritization of work while balancing quality and delivery, all in the clear focus of understanding our clients’ needs and delivering solutions for those needs
• Actively shape and mold engineering staff, coaching those who need additional growth or refinement, as well as managing those who are not performing as expected, always striving to have teams that are strong engineers who are accountable to each other and not just leadership

Required Qualifications

Years of Experience in Related Field:

• 7+ years of experience in managing software engineering teams, internal infrastructure, developer tools, or distributed computing infrastructure
• 3+ years of direct DevOps or Engineering Management, with hands-on leadership experience, including continuous builds and deployments, continuous integration, log collection and analysis, performance monitoring and tuning, as well as security
• 4+ years of direct experience in Agile Methodologies, processes, and best practices
• 5+ years of experience with a significant subset of the following technologies: HTML, CSS, XML, SOAP/REST, Node, JavaScript, IIS, MSSQL, ADFS, PowerShell, WMI, Java, Apache, Tomcat, SSL, Go

Education: Bachelor's degree in Computer Science or related discipline, or equivalent experience

Technical/Specialized Knowledge, Skills, and Abilities:

• Prior hands-on technical experience with C# (preferred), C++, Java, Python, Go, or equivalent languages
• Experience working with distributed “big data” technologies and providers, as well as Machine Learning/AI technologies and providers
• Understanding of clustering, load balancing, and web caching technologies (e.g., CDN, memcached) · Hands-on experience with modern source code versioning tools (e.g., git, mercurial)
• Previous development experience and extensive knowledge of following: C#.ASP .NET, Node, JavaScript, MSSQL, performance optimization and tuning

Other:

• Excellent leadership skills showing commitment, strategic foresight and planning, integrity, and moving the team and organization towards continual success
• Highly communicative leader who can reduce inefficiencies and ensure clarity
• Proven ability to mentor leaders within the organization to create additional leadership opportunities for staff, as well as allowing the ability to separate tactical vs. strategic thinkers
• Recent experience in a Director-level role overseeing software engineering in large-scale organizations focused on Web Applications/SaaS
• 7+ years of recent experience in supervisory positions, directing and managing employees either directly or through subordinate management staff

Preferred Qualifications

• Significant experience with modern open source platforms and technologies, as well as development methodologies and processes
• Proven track record of architecting, developing, implementing robust, distributed online solutions successfully
• Master’s degree in Computer Science or related discipline
• Experience in guiding teams through Agile Transformations
• Experience working with and developing on major Cloud providers (e.g., Azure, AWS, GCP)
• Experience in Cloud Transformation initiatives
• Working experience with React and Redux.​

Job Summary

A line of code can take on many forms—the sublime UI, the intuitive interaction, the error that is never seen because the code was made to be fault-tolerant, or the automation of a manual task for our customers that would have taken hours before. However, none of that is possible without the ability to deliver that code to our customers as quickly as possible, while ensuring that what we are delivering is as robust and high-quality as possible. As the Director of Engineering, you will be at the very heart of BlackLine’s engineering processes, dedicated to delivering high-quality software and features to our customers, both quickly and effectively. Your expertise, knowledge, and passion for your domain will imbue the organization around you; you will be a champion for code health, testability, maintainability, and best practices for development and feature delivery. 

In this position, you will have the ability to build a world-class team who drives robust and high-quality feature-sets, well-formed and performant code that is maintainable and reusable, and engineering best practices for all of BlackLine’s solutions to our customers. You will be a technical thought-leader, a champion for rigorous and adaptive technical design, architecture, proactive planning, performance/KPI monitoring, and SDLC concepts within the organization, focusing on cultivating a results and quality-first culture. By leading a team of cross-functional Backend and Frontend Engineers, Scrum Masters, and Managers, you will be able to affect transformative change within the organization by focusing on best of breed development, rigorous testing and automation, cloud transformation, CI/CD, and qualitative delivery of BlackLine solutions.

At BlackLine, leadership is a powerful responsibility. We favor servant-leaders—those leaders who will support and enable their teams, guide them to continuous improvement and success, and who can proactively plan and successfully execute paths towards that success. In the right hands, with the right experience, our Directors can be a force that can change the very nature of how we work, and through that can drastically improve the working lives of each and every one of our clients..

Roles and Responsibility (list in order of importance)  

• Deeply technical hands-on knowledge of SDLC, Design Patterns, Automation Testing, Agile Methodologies, CI/CD Concepts, best practices, and Cloud-based initiatives
• Provide technical and operational leadership, with a demonstrated ability to lead at all levels
• Ability to proactively anticipate challenges, and see around the corner for future obstacles
• Lead and contribute to solutions for complex technical challenges related to developer and engineering productivity, quality assurance and controls, and delivery velocity
• Passionate about the technical and business opportunities that our customers’ problems and needs present
• Maintain up-to-date knowledge of the application and business use cases, mentoring this knowledge throughout this position’s direct reports
• Drive adoption and champion best practices in code health, sound architecture and design, testing (TDD/BDD), CI/CD, maintainability, and deliverability
• Oversee the development of platform capabilities, SaaS-based components and APIs, tools, processes, and other facets as needed in order to streamline development, reduce time to delivery, increase quality, and promote a culture of excellence within the organization
• Spearhead the development, integration, and lifecycle of mature engineering processes, suites, and tools, driving the application and organization to a modern, automated, and continually tested approach
• As needed, interface with external vendors or other 3rd parties and service providers, managing relationships and escalations
• Partner with peers both inside and outside of the department, working towards holistic improvements and success for the company and our customers
• Define and measure key metrics/KPIs highlighting engineering throughput, and the quality of shipped features
• Partner and collaborate with Technical Operations to ensure platform availability and performance
• Transform and drive superior Customer Service via improved quality, monitoring, and incident management capabilities

Managerial Responsibility (if applicable)

• Contribute knowledge, skills, and personal qualities to a dedicated team of top engineers solving real-life problems in a cutting-edge, high-performance, and high-volume environment
• Manage a team of Frontend and Backend Engineers, Scrum Masters, and Managers, focusing on effective prioritization of work while balancing quality and delivery, all in the clear focus of understanding our clients’ needs and delivering solutions for those needs
• Actively shape and mold engineering staff, coaching those who need additional growth or refinement, as well as managing those who are not performing as expected, always striving to have teams that are strong engineers who are accountable to each other and not just leadership

Required Qualifications

Years of Experience in Related Field:

• 7+ years of experience in managing software engineering teams, internal infrastructure, developer tools, or distributed computing infrastructure
• 3+ years of direct DevOps or Engineering Management, with hands-on leadership experience, including continuous builds and deployments, continuous integration, log collection and analysis, performance monitoring and tuning, as well as security
• 4+ years of direct experience in Agile Methodologies, processes, and best practices
• 5+ years of experience with a significant subset of the following technologies: HTML, CSS, XML, SOAP/REST, Node, JavaScript, IIS, MSSQL, ADFS, PowerShell, WMI, Java, Apache, Tomcat, SSL, Go

Education: Bachelor's degree in Computer Science or related discipline, or equivalent experience

Technical/Specialized Knowledge, Skills, and Abilities:

• Prior hands-on technical experience with C# (preferred), C++, Java, Python, Go, or equivalent languages
• Experience working with distributed “big data” technologies and providers, as well as Machine Learning/AI technologies and providers
• Understanding of clustering, load balancing, and web caching technologies (e.g., CDN, memcached) · Hands-on experience with modern source code versioning tools (e.g., git, mercurial)
• Previous development experience and extensive knowledge of following: C#.ASP .NET, Node, JavaScript, MSSQL, performance optimization and tuning

Other:

• Excellent leadership skills showing commitment, strategic foresight and planning, integrity, and moving the team and organization towards continual success
• Highly communicative leader who can reduce inefficiencies and ensure clarity
• Proven ability to mentor leaders within the organization to create additional leadership opportunities for staff, as well as allowing the ability to separate tactical vs. strategic thinkers
• Recent experience in a Director-level role overseeing software engineering in large-scale organizations focused on Web Applications/SaaS
• 7+ years of recent experience in supervisory positions, directing and managing employees either directly or through subordinate management staff

Preferred Qualifications

• Significant experience with modern open source platforms and technologies, as well as development methodologies and processes
• Proven track record of architecting, developing, implementing robust, distributed online solutions successfully
• Master’s degree in Computer Science or related discipline
• Experience in guiding teams through Agile Transformations
• Experience working with and developing on major Cloud providers (e.g., Azure, AWS, GCP)
• Experience in Cloud Transformation initiatives
• Working experience with React and Redux.​

Customer Outcomes – IT Workflow Senior Technical Consultant for ITBM

Location – Staines, UK

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

Come join the Customer Outcomes IT Workflow team and work with a talented group of consultants building out next generation solutions for ServiceNow’s customers. This team is responsible for the implementation, advisory, best practices, innovation, and architecture for our customers and partners, focusing on IT solutions.

Role

ServiceNow is currently seeking an IT Workflow Senior Technical Consultant with a focus on IT Business Management to be responsible for the successful delivery of ServiceNow's solutions and services in a client consulting environment.

What you get to do in this role:

The IT Workflow Senior Technical Consultant is a key member of the overall implementation project team and expected to deliver thought leadership in challenging situations. You will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to ITBM product capabilities and complimentary technologies in a client-consulting environment including but not limited to: Project and Portfolio Management (PPM), Demand Management, Test Management, Ideation, Application Portfolio Management (APM), and Agile Development.

Lead all technical aspects of project delivery and solution delivery

• Experience with a PPM, APM, Agile solution providers (CA, HP, Oracle, Microsoft, IBM, Atlassian, Rally, Agile Craft) or related high technology business environment.
• Experience working within Agile or Scaled Agile frameworks.
• Knowledge of IT cost drivers and metrics.
• Knowledge of Technology Business Management, IT Financial Management, cost modelling.
• Creation and delivery of solutions for clients addressing requirements through technical architecture in consideration of process design, ServiceNow Technical leading practices, and Standards.
• Ensure technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes
• Lead requirement gathering workshops to identify use cases and value-based acceptance criteria.
• Configuration of the application, workflows, and UI.
• Development of required integration components (REST, SSO, LDAP, etc.).
• Drive the continuous improvement of our implementation methodology and service offerings based on client experiences.
• Mentor field resources in implementation methodology, configuration, and leading practices for the ITBM application suite.
• Collaborate and contribute to the creation, deployment, and maintenance of technical leading practices and Standards.
• Achieve IT Workflow Practice and individual KPIs and metrics as defined.
• 50% travel annually, driven by customer needs.

For all consulting roles with ServiceNow, all applicants require:

Consultancy Skills: 

• Exceptional communication and presentation skills to include technical and business concepts.
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership in solving business processes and/or technical problems during project delivery.
• Strong interpersonal skills, customer-centric attitude in a culturally diverse environment.
• Proven team player and team builder.
• Proven consulting experience as a key technical resource leading the development and delivery of ITBM solutions in client environments.
• Committed to customer satisfaction and ensures that actions contribute towards a positive client experience by delivering the required business outcomes.
• Active listener, respecting others' point of view, and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal, and presentational).

Other Qualifications:

• 3+ years working in the ITBM or IT services consulting industry.
• Experience in ITIL Foundation or higher. Knowledge of other frameworks such as COBIT, IT4IT, CAPM, Prince2 beneficial.
• Experience with web technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
• Knowledge of technical components such as LDAP, VPN, SSL, SAML, SSO, and other such technologies.
• Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles.
• Must have native or fluent proficiency in both spoken and written English and Dutch.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Customer Outcomes – IT Workflow Senior Technical Consultant for ITSM

Location(s): UK

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

Come join the Customer Outcomes IT Workflow team and work with a talented group of consultants building out next generation solutions for ServiceNow’s customers. This team is responsible for the implementation, advisory, best practices, innovation, and architecture for our customers and partners, focusing on IT solutions.

Role

ServiceNow is currently seeking an IT Workflow Senior Technical Consultant with a focus on IT Service Management to be responsible for the successful delivery of ServiceNow's solutions and services in a client consulting environment.

What you get to do in this role:

The IT Workflow Senior Technical Consultant is a key member of the overall implementation project team and expected to deliver thought leadership in challenging situations.  You will be responsible to develop, invest and maintain thought leadership with deep subject matter expertise related to ITSM product capabilities and complimentary technologies in a client-consulting environment including but not limited to: Incident, Problem, Change, Service Request, Configuration, Knowledge, Service Level Management and Service Portfolio Management.

Lead all technical aspects of project delivery and solution delivery

• Creation and delivery of solutions for clients addressing requirements through technical architecture in consideration of process design, ServiceNow Technical Best Practice and Standards
• Ensure technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes
• Lead requirement gathering workshops to identify use cases and value-based acceptance criteria
• Configuration of the application, workflows and UI
• Development of required integration components (REST, SSO, LDAP, etc)
• Drive the continuous improvement of our implementation methodology and service offerings based on client experiences
• Mentor field resources in implementation methodology, configuration and best practices for the ITSM application suite
• Collaborate and contribute to the creation, deployment and maintenance of Technical Best Practices and Standards
• Achieve IT Workflow Practice and individual KPI’s and Metrics as defined
• 50% travel annually, driven by customer needs 

For all consulting roles with ServiceNow, all applicants require:

Consultancy Skills: 

• Exceptional communication and presentation skills to include technical and business concepts.
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership in solving business processes and/or technical problems during project delivery
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.
• Proven team player and team builder.
• Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments.
• Committed to customer satisfaction and ensures that actions contribute towards a positive client experience by delivering the required business outcomes.
• Active listener, respecting others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational

Other Qualifications:

• 3+ years working in the ITSM or IT services / consulting industry
• Experience of ITIL, minimum foundation level, ideally higher. Knowledge of other frameworks such as COBIT, IT4IT beneficial.
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working in a SaaS environment.
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies.
• Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles.
• Must have native or fluent proficiency in both spoken and written English.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.