UX Researcher

Here at Capital One, our goal is to fully engage our customers in order to radically change how they interact with their money. We have a UX Research team and lab and we are looking for a UX Researcher to help design, lead and conduct qualitative and quantitative user research for teams across our Messaging organization.

The UX Researcher will be responsible for creating research plans, moderating research studies, analyzing/synthesizing or leading analysis/synthesis of research projects at every stage of the product life cycle, and measuring the quality of the experiences.

Responsibilities:

• Effectively work with multiple stakeholders' interests, priorities, and expectations while working on individual research projects

• Have experience guiding teams to employ the best research methods for the problem, employing strategies to address stakeholder push back

• Be willing to teach and mentor designers in various research activities

• Identify the best method or mix of methods based on research questions, timeline and resourcing

• Perform quick but thorough data analysis in order to create insightful and actionable findings

• Apply problem-solving skills to analyze situations, identify existing or potential problems and recommend solutions

• Drive impact, as measured by changes to the product design and development road map

You bring your talents to:

• Strategize and position portfolio-level research plans within product road maps, business rationale, and partner priorities in order to translate business problems into human-centered problems

• Conduct qualitative and quantitative user research at all stages from discovery to validation, using a variety of methods to understand our customers and their relationship to our products

• Teach and mentor designers on a variety of research activities, including empathy interviews, concept and usability testing, co creation, diary studies, in-home interviews

• Keep an overview of all relevant content necessary for usability tasks and organize a library of user research templates and patterns for use by the group and others

• Actively monitor and analyze research, data, and trends from internal sources, academic institutions, and industry reports to inform and improve our approach

• Create energy and investment in research by sharing early and often with design, product, tech, and business partners

• Leverage analytics tools and quantitative techniques to measure success, present opportunities, and support decision-making and prioritization

Basic Qualifications:

• At least 3 years of UX research experience in a corporate environment
• At least 3 years of experience with Human Computer Interaction
• At least 3 years of experience with design thinking and agile methodologies

Preferred Qualifications:

• Master’s or Doctoral Degree in Human Computer Interaction, Human Factors, Behavioral Science, or Psychology

• Experience and competence in conducting quantitative research and delivering actionable insights to leadership

• 3+ years of UX research experience in a corporate or consulting capacity
• 3+ years of experience of full-life cycle research and inspection methods which occur from ethnography all the way to statistically based user testing
• 3+ years of experience working on consumer and mobile products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

kgorence@judge.com?subject=Sr%20UX%20Experience%20Designer

Overview

The Multimedia Designer II works collaboratively with the Content Specialists and the Creative Strategies Supervisor for the creative development, design, production, and distribution of a broad portfolio of multimedia experiences in support of projects across the Communications function (internal, external, strategic marketing, and exhibits and events). This portfolio includes video, animation, and motion graphics for digital media, web, and interactive experiences. The Multimedia Designer II proactively partners with internal stakeholders to support a collaborative creative development, production and delivery process.

This role requires strong video editing and production, motion graphic, and animation skills. Proactive and close collaboration is required with individual contributors across the company. The incumbent reports to the Creative Strategies Supervisor.  

Awareness of current digital trends in video and motion graphics is a must. Creative individual with the ability to visualize, interpret and express external ideas; is detail oriented; is outgoing, friendly and works well with others; and can meet deadlines with a high degree of accuracy in a high demand environment. Must be able to take creative direction and constructive feedback.

Responsibilities

Responsibilities & Tasks:

• Plan, shoot, edit, and produce high quality video content for the company’s digital and visual communication needs. Conceptualize and produce assets that support project objectives and desired outcomes. Ensure assets align with the company’s branding standards, annual strategic marketing strategy, approved company messaging/themes and business objectives. Some examples include:
  • Video editing and production
  • Motion graphics for video, web, and social media
  • 3D animations for video and interactive experiences
  • Videography – Environment staging, audio and video setup, shoot (Excellent videography skills and knowledge of DSLR camera)
• Take direction and then effectively create and deliver shared files for proofing by assigned deadline
• Self-starter; able to work independently to accomplish assigned duties on-time
• Conduct research to ensure accuracy, credible messaging and proper depiction of company products and customers
• Other projects and duties as assigned

Qualifications

Technical Requirements:

• Intermediate to expert proficiency in Adobe Creative Suite * After Effects, Premiere, Audition, Rush and Illustrator are required.
• Novice to intermediate proficiency in 3ds Max, Blender, or Maya experience
• Intermediate proficiency in MS Office Suite; PowerPoint is required
• Portfolio of work exhibiting diversity of candidate’s abilities
• Web skills such HTML and CSS preferred

Minimum Qualifications:

Education:

Associates degree required, Bachelor’s degree preferred.

Experience Required:

Functional experience: 1-3 years                                                                 

Knowledge, Skills, Abilities Required (Unique and Measurable):

• Thorough knowledge, skills and practical experience of the Creative Suite: InDesign, Illustrator, and Photoshop.
• Portfolio and/or samples of previous work required.
• Strong working knowledge and experience with graphic and digital design.
• Strong working knowledge and experience with Microsoft PowerPoint.
• Excellent written and verbal communication skills.
• Effective collaboration skills.
• Working knowledge and understanding of functions, processes and procedures for Communications and Marketing.
• Proficient in Word, Excel, and Adobe Reader.

We’re searching for Brand Associates to join our team – no experience needed – friendly and eager to learn is what we are looking for! As a Brand Associate, you’re an important part of our team and take pride in the brand to deliver a great shopping experience for our customers. You will support your team to drive results, deliver best-in-class service and educate customers on our loyalty programs. You enjoy a fast-paced environment and have a customer-first mindset.

Health and safety are our top priority and we are committed to evolving our health and safety practices to keep our teams, customers and communities at the core of every decision we make. We’re taking care by requiring employees to wear masks in our stores and asking our customers to do the same. In addition, our stores have health guards at checkout, increased cleaning and sanitation efforts and physical distancing guides. We’ve also implemented associate health screenings and require all employees to do a health check at the start of each shift.

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• You’re able to work shifts that meet the needs of the business; flexible and/or consistent scheduling may be available.
• You act in line with our values and guiding principles.
• You are open to feedback, communicate well and take action as required.
• You’re able to learn and utilize technology.
• You’re able to maneuver around sales floor, stockroom, office and lift up to 30 lbs., with or without a reasonable accommodation.
  

• You’re able to work shifts that meet the needs of the business; flexible and/or consistent scheduling may be available.
• You act in line with our values and guiding principles.
• You are open to feedback, communicate well and take action as required.
• You’re able to learn and utilize technology.
• You’re able to maneuver around sales floor, stockroom, office and lift up to 30 lbs., with or without a reasonable accommodation.
  

See Terracon’s Safety Response to Covid-19 below

Job Description

• All Marketing Specialist I responsibilities
• Writes new pieces and edits such items as resumes, project descriptions and management plans of proposals to support the specific message.
• Assists with Major Pursuits, supporting Senior Coordinator, Team Leader and/or Marketing Manager by completing the following:
• Prepares proposal materials, including gathering boilerplate text, verifying, and formatting proposal information.
• Ensures that the various aspects of the proposals (Technical Scope, Staff Qualification and Experience, Biographical Data, etc.) and other marketing materials are accurate
• Researches and gathers information for proposals and presentations to include resumes, forms, etc. format and edit content, or rewrite if necessary.
• Researches background information for pursuits including supporting ProjectXchange input.
• Coordinate design and production of materials for proposals and presentations with graphics staff.
• Follows safety rules, guidelines and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.

• Bachelor’s degree in communications, marketing, or related degree and 2 years’ marketing and communications experience. Or, in lieu of a degree, 6 years’ related experience.
• Valid driver’s license with acceptable violation history.

Terracon’s Safety Response to COVID-19

• On-going communication with ALL employee-owners on a dedicated COVID Response page, and a portal for their families to have access to resources as well
• Requiring specific COVID-19 Pre-Task Safety Planning Protocols for all tasks and projects
• Empowering employees to speak up and say “no” to working in unsafe conditions
• Providing an additional 40 hours of sick leave to anyone impacted by COVID-19, including those impacted by daycare and school closures
• Offering voluntary reduced work schedule for anyone needing extra time to care for others
• Load leveling work assignments across regions to maintain high productivity and chargeability
• Ensuring proper PPE and sanitation on all project sites by providing field employee-owners with mobile hand washing stations and supplies, masks, and sanitizing kits
• Utilizing technology for more remote work opportunities and innovation using everything from video conferencing to drones
• Following all CDC guidelines including social distancing on job sites, in offices, and in our labs
• Implementing a stand-by leave program to ensure our employees continue service and health insurance benefits during regional work shortages

About Terracon

EEO Statement

Marketing Coordinator -  Texas Health Huguley- operated as joint venture between Texas Health Resources and AdventHealth

Location Address: 11801 South Fwy., Burleson, TX  76028

Top Reasons to Work At Texas Health Huguley, Burleson, TX

• Our care for patients extend to the spiritual level by praying with patients and families and providing on call, 24 hours, 7 days a week Chaplains for spiritual support.

• Award winning facility and departments including “Great Place to Work” by Becker’s Hospital Review and Gallup.
• Work with the latest technology and top experts including “Daisy Award” recipients while on the way to Magnet status—2020.
• Amazing medical benefits through Aetna plus an onsite full-service fitness center.
• Growth opportunities designed for each employee.
• Located about 10 minutes from downtown Fort Worth and near TCU in the award-winning school district, Burleson ISD which also provides a low-cost of living.  

Work Hours/Shift:

Full Time

You Will Be Responsible For:

• Supports strategic hospital marketing plans within established or adjusted budget and time parameters; follows compliance guidelines and processes for advertising and promoting hospital services
• Acts as liaison for clients (departments, leaders) between internal and external resources and team members to implement and execute marketing projects, collateral and support advertising campaigns or other related hospital marketing initiatives
• Effectively coordinates internal and externa events, as well as utilizes resources and team members to fully implement marketing initiatives
• Concept and deploy content for internal/external intranet, websites, and social media sites
• Maintains digital presence and online brand reputation with Google, Healthgrades and other applicable platforms
• Actively seeks out community involvement opportunities that benefit the hospital
• Provides support for sponsorships, community involvement, reporting, and other community benefit related areas
• Plans and coordinates special events/screenings to meet goals and objectives
• Develops mechanisms to track the impact of marketing activities. Tracks, monitors, and reconciles quarterly return on investment reports. Understands effectiveness of marketing initiatives
• Works effectively with content team and external creative vendors for timely and cost-effective job production/project completion
• Contributes to overall effectiveness of the marketing department through active involvement and participation in staff meetings, marketing team meetings, task teams, and special department activities
• Contributes new ideas and strategies to improve marketing objectives and drive new business to the hospital, with focus on profitability, capacity, and payer mix

What You Will Need:

• Bachelor’s degree with an emphasis in marketing, public relations, advertising, or communications is required
• Minimum of 1 year experience in the marketing field with proven results is required

Job Summary:

The Marketing Coordinator is responsible for providing support for hospital marketing and advertising initiatives, internal communications and community relations/benefit and event planning for Texas Health Huguley. This individual will be responsible for implementation and marketing support for these areas while adhering to budget and timeline expectations and will assist with planning and execution of marketing strategies as identified by the Marketing Manager.