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Client Delivery Consultant

CAPITA

2 days ago
2 days ago
Shape our future as Client Delivery Consultant
Within Capita Consulting we strive for excellence in all delivery work we undertake. A key role in achieving this goal is our Client Delivery Consultant. This role specialises in Data and Analytical Solutions within the Capita Consulting business. This position leads the work in the Planning Solutions team in terms of customer engagement and scoping project work.
*This is a home based role requiring flexibility to travel to client sites*

Job title:

Client Delivery Consultant

Job Description:

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

What you’ll be doing:

Our developments and projects are managed via either Agile or Prince II methodologies. The Client Delivery Consultant leads and manages a small team of TM1/PA developers and could work on solo projects or as part of digital squads that deliver larger project work. A large proportion of our projects require end-to-end development, therefore a keen eye for detail is necessary.

There is an expectation that our consultants keep their technical skills up to date through self-learning, internal training and structured training courses which will be factored into time spent on project related activities.

The role requires significant experience in IBM TM1/ Planning Analytics. Experience of consulting would be beneficial. Significant stakeholder management expertise will be important, as is being highly adept at interfacing with businesses including understanding their commercial objectives. You should be able to work on your own without supervision and be willing to travel to different customer sites throughout the UK. You should have excellent communication skills being able to talk to both end users and technical contacts alike.

What we’re looking for:

Essential Technical Skills

  • Full Project Lifecycle (requirements gathering, design, build, test, deploy and document)
  • IBM Cognos Planning Analytics (TM1)
  • Model Building using Architect and Perspectives
  • Writing Turbo Integrator scripts and Rules
  • Knowledge of ETL and data integration
  • Database Skills (SQL Server, Oracle)
  • Cloud Deployment

    Other Desirable Technical Skills

  • Experience using and demonstrating Planning Analytics Workspace (PAW)
  • Experience using and demonstrating Planning Analytics for Excel (PAX)
  • Experience of managing and developing on Planning Analytics on Cloud
  • IBM Cognos 10/11 suite
  • BI Reporting (e.g. Cognos Analytics, Microsoft PowerBI, Tableau)
  • Other Planning tools (e.g. Anaplan, Cognos Enterprise Planning)

    What’s in it for you?

  • A competitive basic salary and benefits
  • Private Healthcare
  • 25 days holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

About Capita Consulting

Capita Plc are the largest UK management, services, engineering and consultancy employing more than 55,000 staff aligned to providing services to the finance and critical infrastructure sectors and heavily aligned to all levels of government supporting key functions across the UK.

Our breadth of skills, services and reach makes us the UK's top player in delivering management, engineering and development consultancy solutions for our customers.

Capita Consulting is a new division created in December 2019 to take a new approach to the market bringing our earned experience from industry and the broad knowledge across the group to provide advice, guidance and our combined expertise to guide and develop unique offerings and solutions to our wide range of existing clients and to develop new streams of revenue.

What we hope you’ll do next:

Looking to discover more? Let your line manager know, then choose ‘Apply now’ to fill out our short application and send us your CV. Any questions before taking the next step? You can contact alison.cunningham@capita.com for support.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent
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Electranet Sales Executive

CAPITA

2 days ago
2 days ago
The Electranet Sales Executive provides dedicated sales knowledge across the Electranet Portfolio to our customers.
The Sales Executive will own the opportunity from the point of qualification, develop the opportunity in line with the Electranet Portfolio capability and drive the deal through to its natural conclusion. They will coordinate the necessary sales, bid and presales capability together to create a compelling proposition for the customer, and bring the opportunity through the necessary governance processes appropriate for the value.
As a self-motivated customer facing sales executive, you should have excellent communication skills and the ability to develop strong relationships with your customer. You will also understand the customer’s business goals and priorities and have developing knowledge of the Electranet portfolio.

Job title:

Electranet Sales Executive

Job Description:

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Job Title: Sales Executive

The Electranet Sales Executive will own the opportunity from the point of qualification, develop the opportunity in line with the sales process and drive the deal through to its natural conclusion. They will coordinate the necessary sales, bid and presales capability together to create a compelling proposition for the customer, and bring the opportunity through the necessary governance processes appropriate for the value.

What you’ll be doing:

The Electranet Sales Executive will own the opportunity from the point of qualification, develop the opportunity in line with the sales process and drive the deal through to its natural conclusion. They will coordinate the necessary sales, bid and presales capability together to create a compelling proposition for the customer, and bring the opportunity through the necessary governance processes appropriate for the value.

The key responsibilities of this role are -

  • Own and manage the Electranet sales opportunities for their customers - maintained in an up to date ‘live’ Opportunity pipeline and forecasts in Salesforce.
  • Accurately maintain information relating to all open opportunities in Salesforce where you are the opportunity owner.
  • Deliver against Targets and goals as set-out in your objectives and target letter whilst adhering to the Capita values.
  • Own the “Win Price” and solution strategy.
  • Develop and maintain an up-to-date knowledge on all the Electranet Portfolio.

What we’re looking for:

  • Experience in successful delivery of Sales targets
  • Building a customer focused culture within the business.
  • Ability to personally close opportunities.
  • Business to business sales experience.
  • Able to travel and stay away from home when required.
  • Outstanding presentation skills.
  • Outstanding business writing skills.
  • Highly motivated and tenacious self-starter.
  • Ability to work independently and on own initiative as well as in project teams.
  • A fast learner who can understand business issues and identify and articulate solutions.

About

Founded in 1996, Electranet started life as a network cabling company and was acquired by Capita in 2015. As an industry-recognised IT infrastructure expert, they have delivered hundreds of miles of structured cabling, connecting thousands of people, businesses and institutions. Their unparalleled security clearance allows them to set up and apply their connectivity solutions in the most sensitive and secure environments: Ministry of Defence (MOD) sites, RAF bases, courts and prisons – even power plants.

They do extensive and demanding work in the commercial sector, too. UK-wide and in Crown dependencies, they are helping telecoms companies to enhance and expand their services by designing, delivering and supporting the country’s most secure network and communication infrastructure. The portfolio comprises of:

- Structured (data) cabling services

- Network solutions

- Smart buildings

What’s in it for you?

  • A competitive basic salary
  • 23 days' holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
  • Currently 100% homebased the role will be fully mobile visiting key offices when allowed


You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent
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Strategic Education Partner

CAPITA

2 days ago
2 days ago
We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Job title:

Strategic Education Partner

Job Description:

To be at the forefront of growth of the Capita Education Vertical. Bringing an expert understanding of the education system (schools and FE/HE) with strong commercial awareness to work with other key roles in the team, such as solution and key accounts, to develop pipeline, increase our sector relationships and ultimately play a key role in increasing strategic sales activity.

What you’ll be doing:

  • Increase our pipeline and organic growth through targeted engagement and developing our relationship base within DfE, key institutions and other organisations in the sector
  • Client facing education expert on strategic opportunities establishing our educational credibility for specific bids orchestrating our partner network to increase win-ability
  • Contribute to the education vertical strategy and go-to-market plans
  • Ensure all our solutions contain correct educational input – act as an adviser to the bid and operational teams
  • Client pre-engagement to enhance attractiveness and build pipeline by acting as the education SME in deal origination, qualification and pursuit activities
  • Represent the education vertical at industry events and other forums
  • Engage with senior client representatives, such as Director General/ Director level at DfE
  • Generate thought leadership that strongly positions Capita within the sector aligned to our CVPs and key industry issues
  • Use your deep understanding of client problems to generate ideas for new products/ CVPs
  • Work with other Capita Divisions to identify opportunities which require educational input
  • Engage with and manage our existing strategic partner network and develop it aligned to future opportunities and to bring opportunities to us
  • Expand our partner and advisor network aligned to the creation and delivery of future opportunities
  • Build relationships with other educational specialists
  • Play a key role driving a positive client centric growth culture across the vertical

What we’re looking for:

  • Knowledge and understanding of the key challenges in the education sector including the interpretation and implementation of policy
  • Ability to run an operation in the education sector
  • To engage and develop sustainable relationships that have delivered mutually beneficial outcomes and growth
  • Engaging executive-level clients, including ‘pitching’ ideas and working in a collaborative way to co-design solutions
  • Selling in the education environment including identifying opportunities and managing them through the relationship lifecycle.
  • Customer and account management – from initial engagement with customers to develop long term relationships
  • Commercial – the ability to understand and respond to financial and commercial drivers and create compelling business cases
  • An active participant and preferably a driver of Innovation and creativity
  • The ability to lead, support and develop the team, both direct and in-direct, inspire and motivate and continuously improve the output
  • The ability to effectively articulate ideas, problems and solutions in writing and through presentations, to both internal stakeholders and customer groups

Qualifications Required

  • Batchelors degree or Qualified Teacher Status (QTS)

About Government Services

At Government Services, we’re transforming the way governments and local councils serve the public. We’re using technology, innovation and domain knowledge to improve services and deliver savings. Our teams are answering 30,000 emergency service calls every day and our Ultra Low Emissions Zone is helping Londoners breath cleaner air. Join us and discover better as you keep the country running smoothly.

What’s in it for you?

  • A competitive basic salary
  • 23 days holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Timelines to consider:

  • The closing date for applications is the 28th February

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent
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Senior SQL Server Developer/DBA

CAPITA

2 days ago
2 days ago
We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.
This role is key within of one of the UK’s largest and most diverse recruiting operations. Our aim is to deliver exceptional candidate and customer experience through an effective and inclusive recruitment process.

Job title:

Senior SQL Server Developer/DBA

Job Description:

Help strengthen our DRS Technology Team, home based position, able to obtain SC clearance for a 23 months Fixed Term Contract, with occasional travel to customers sites.

We are now looking for a Senior SQL Server Developer/DBA to join our expanding DRS Technology Team. You’ll be responsible for leading in the design, development, testing and maintenance of SQL aspects of applications and providing end-user support

What you’ll be doing:

  • SQL development and maintenance for applications and interfaces
  • DBA support to the development team
  • Transition to cloud environment of complex linked databases
  • Undertake other reasonable duties/ projects as identified through business needs.
  • Predominantly project /transformation responsibilities, but some limited support to the production environment will be required

What we’re looking for:

Mandatory Skills:

  • Ability to hold/gain SC Clearance
  • Strong technical knowledge of SQL Server as a developer and development support DBA
  • Ability to design, implement and maintain tables, complex stored procedures, functions and views
  • Experienced in database and query optimization, analysis of query plans and indexing
  • Experienced with managing XML with SQL
  • Experienced in building and maintaining SSIS packages
  • Technical knowledge of current Windows operating systems
  • Experience in virtualization

Desirable Skills:

  • Experience with SQL Server in Azure
  • Experience configuring and writing SSRS reports
  • Clustering and AlwaysOn
  • Technical knowledge of IIS web server
  • Experience in Active Directory and DNS
  • New Relic

About Capita RPP

At Capita Recruiting Partnering Project, we’re transforming the British Army’s recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army.

What’s in it for you?

  • Home Based role with occasional travel to client sites
  • Opportunity to be a part of a large-scale transformation moving to a Cloud based environment Transformation
  • 23 days’ holiday with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19. Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)
C
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Scriptwriter

CAPITA

2 days ago
2 days ago
We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Job title:

Scriptwriter

Job Description:

Delivering excellence at Capita Learning as a Scriptwriter:

Here at Capita Learning we are an award-winning experienced team that brings together the creativity of Brightwave’s digital learning production and the scale and insight of wider Capita. We work across a huge diversity of projects, delivering truly blended projects, from game-based simulations about sustainable sourcing for luxury fashion, to large scale complex transformations for critical services in the public sector. It’s a place where you can take on new challenges, learn and grow your career. You’ll work alongside a bunch of other super talented, friendly people who are committed to delivering best in class learning experiences that support individual performance and create behaviour change within organisations.

We are currently looking for an experienced Scriptwriter to join our creative market leading team, in this role you will deliver high quality e-learning scripts on a hugely varied number of subjects and will support the Learning Production team to create impactful and engaging learning solutions.

We provide blended learning, learning portals, learning games and consultancy, working with an exciting range of global clients representing every industry sector. Our multi-talented, creative team have worked with many of the world's top brands.

We are happy for the ideal candidate to be either based in our Brighton office or to work from home. This role is initially for 6 months.

What you will be doing:

  • Taking briefs from the leads within the Learning and Production teams

  • Attending meetings with clients to research and gather content; and become familiar with the client organisation, target audience, culture and brand.

  • Creating detailed content maps following design specifications and writing full scripts, including scripts for audio, video and animations.

  • Ensuring scripts are complete and accurate, polished and delivered on-time even when deadlines are challenging.

  • Communicating effectively with the client's subject matter experts and other members of the Learning and Production teams.

What we are looking for:

  • Familiarity with current and emerging technologies and media, and an excitement about their creative potential.

  • Experience taking even the driest subject, get under its skin and ensure its relevant in terms of the business objectives, audience, content and available media mix.

  • Proficiency with Microsoft Word, PowerPoint and Outlook

  • The ability to combine attention to detail with a clear writing style and real creative flair.

  • The ability to flex your writing style to meet client and audience requirements

  • Ability to grasp and understand new subject matter more quickly than anyone else.

About Capita Learning

Capita Learning is a leader in Learning and Development Transformation. Our expertise covers everything from strategic learning consultancy to managed learning services, curriculum design and training delivery to digital and competency management. We also specialise in apprenticeships and pre-employment programmes. You’ll be joining a team who are passionate about innovation and who take pride in making learning and training the best experience possible.

What’s in it for you?

  • A competitive basic salary

  • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave

  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

  • The ability to work from home and enjoy a better work/life balance

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions, please contact

Kirsty.Tonwley@capita.co.uk

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)
S
S

Staff Engineer, AEE

ServiceNow

2 days ago
2 days ago

Staff Engineer, Account Escalation Engineering (AEE)

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Accelerate your career and succeed in an environment where you can make an impact daily.  We invite you to join in to stand out. ServiceNow, a Santa Clara based software development company, is seeking a Senior Escalation Engineer to capitalize on the company's momentum.   

What you get to do in this role:

ServiceNow is one of the fastest growing enterprise software companies on the planet with a rapidly expanding customer base and cutting-edge technology. The Account Escalation Engineer (AEE) role is an opportunity to join this highly innovative organisation in a senior position within the Customer Support division. As part of this you will be driving successful closure of complex technical issues via collaboration with cross functional teams across the company whilst delivering the highest degree of customer satisfaction.

This will involve a mix of pro-active work on at risk accounts as well as tactical engagement on critical issues. The AEE team is an extremely dynamic environment where unique individuals with deep technical expertise and creative flair come together to help customers realise the true value of our platform. Ideal candidates will be seasoned Customer Support rockstars with significant experience of working with high profile clients ready to super charge their careers or those from a technical Professional Services background looking to try their hand at something a little different.  

We are looking for individuals who are able to successfully diagnose the entire technology stack, from the front-end to the back-end, to determine where to start troubleshooting an issue.

Your profile will match the following:

  • Be willing to take FULL technical ownership of an issue or problem
  • Be naturally inquisitive, nerdy and know how to get to the bottom of an issue
  • Have the ability to interpret technical data, identify trends and resolve system bottlenecks
  • Be a born troubleshooter with significant experience of Performance Tuning web-based applications and troubleshooting the technology stack from the front-end to back-end
  • Is resourceful: works with other SMEs to get the best possible solution while retaining 100% ownership of technical direction
  • Have a relentless focus on customer service alongside deep technical expertise
  • Have excellent customer-facing and presentation skills
  • Have a passion for learning and sharing knowledge
  • Be able to quickly establish a rapport with customers and take the role of “trusted advisor”
  • Have a proven ability to maintain a professional demeanor when handling complex user issues 

This is a highly visible and senior position within Customer Support, reporting into the Escalation Management organization. 

Opportunity

Those we hire will be trained and mentored in specific technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.  This is an office-based position, with less than 10% travel required.

Required skills:

  • Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
  • Experience working with one J2EE application server e.g. Tomcat, WebLogic, WebSphere
  • Experience working with dynamic HTML components; e.g. AJAX, JavaScript, DOM, CSS, XML, HTML, XHTML
  • Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
  • Development experience in client and server-side JavaScript or Java (or equivalent)
  • Working knowledge in one (or more) Relational Database technologies e.g. Oracle / MySQL / SQL Server
  • Strong SQL skills
  • Fundamental TCP/IP and basic networking troubleshooting knowledge
  • Knowledge of Object Oriented Design

In addition, the candidate must have experience installing, implementing, or maintaining one (or more) of the following:

  • LDAP/Active Directory; SSO (e.g. SAML, SiteMinder)
  • Email Infrastructure
  • Web Services (consuming or providing) (SOAP, REST)
  • Data Extraction Technologies (e.g. JDBC, ODBC)
  • Any bi-directional, automated integration between two systems 

Preferred Skills

  • Prior experience of ServiceNow Architecture preferred but not essential as full product training will be provided
  • Prior experience of Cloud/SaaS software
  • Knowledge of SQL performance, SQL tuning and optimization, and understanding of Explain Plans for complex queries
  • Knowledge of Java JDKs and memory management
  • Fundamental understanding of ITSM, ITIL, or CMDB
  • Experience administering: Linux/Unix OR Microsoft Windows Server
  • Working knowledge of the components in a web applications stack (e.g. LAMP, LAMAR, LAMJ, JOLT, WISA)
  • Working knowledge of F5 Load Balancers
  • Familiarity with Eclipse IDE + Heapdump analysis
  • Experience of Firebug, Chrome Developer Tools, Fiddler, etc.

This position requires a minimum of 5 years related experience with a Bachelor’s degree, with 8+ years experience preferred.
Additional note: We do not offer visa sponsorship and/or relocation sponsorship for this position.   Please ensure that you meet these requirements before submitting your application.

 

Job Type

Full Time

Posted

2 days ago

Description

Shape our future as Client Delivery Consultant
Within Capita Consulting we strive for excellence in all delivery work we undertake. A key role in achieving this goal is our Client Delivery Consultant. This role specialises in Data and Analytical Solutions within the Capita Consulting business. This position leads the work in the Planning Solutions team in terms of customer engagement and scoping project work.

*This is a home based role requiring flexibility to travel to client sites*

Job title:

Client Delivery Consultant

Job Description:

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

What you’ll be doing:

Our developments and projects are managed via either Agile or Prince II methodologies. The Client Delivery Consultant leads and manages a small team of TM1/PA developers and could work on solo projects or as part of digital squads that deliver larger project work. A large proportion of our projects require end-to-end development, therefore a keen eye for detail is necessary.

There is an expectation that our consultants keep their technical skills up to date through self-learning, internal training and structured training courses which will be factored into time spent on project related activities.

The role requires significant experience in IBM TM1/ Planning Analytics. Experience of consulting would be beneficial. Significant stakeholder management expertise will be important, as is being highly adept at interfacing with businesses including understanding their commercial objectives. You should be able to work on your own without supervision and be willing to travel to different customer sites throughout the UK. You should have excellent communication skills being able to talk to both end users and technical contacts alike.

What we’re looking for:

Essential Technical Skills

  • Full Project Lifecycle (requirements gathering, design, build, test, deploy and document)
  • IBM Cognos Planning Analytics (TM1)
  • Model Building using Architect and Perspectives
  • Writing Turbo Integrator scripts and Rules
  • Knowledge of ETL and data integration
  • Database Skills (SQL Server, Oracle)
  • Cloud Deployment

    Other Desirable Technical Skills

  • Experience using and demonstrating Planning Analytics Workspace (PAW)
  • Experience using and demonstrating Planning Analytics for Excel (PAX)
  • Experience of managing and developing on Planning Analytics on Cloud
  • IBM Cognos 10/11 suite
  • BI Reporting (e.g. Cognos Analytics, Microsoft PowerBI, Tableau)
  • Other Planning tools (e.g. Anaplan, Cognos Enterprise Planning)

    What’s in it for you?

  • A competitive basic salary and benefits
  • Private Healthcare
  • 25 days holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

About Capita Consulting

Capita Plc are the largest UK management, services, engineering and consultancy employing more than 55,000 staff aligned to providing services to the finance and critical infrastructure sectors and heavily aligned to all levels of government supporting key functions across the UK.

Our breadth of skills, services and reach makes us the UK's top player in delivering management, engineering and development consultancy solutions for our customers.

Capita Consulting is a new division created in December 2019 to take a new approach to the market bringing our earned experience from industry and the broad knowledge across the group to provide advice, guidance and our combined expertise to guide and develop unique offerings and solutions to our wide range of existing clients and to develop new streams of revenue.

What we hope you’ll do next:

Looking to discover more? Let your line manager know, then choose ‘Apply now’ to fill out our short application and send us your CV. Any questions before taking the next step? You can contact alison.cunningham@capita.com for support.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent