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technology account manager jobs

Near london
2906Jobs Found

2906 jobs found for technology account manager jobs Near london

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On Site Operative - UBS London

DHL Express

Multiple locations
3 days ago
Multiple locations
3 days ago

Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.

DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

Certified International Specialists

From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence. Simply Delivered to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.

 

Our Values

Our values and culture are DHL Express UK are an extremely important aspect of our business. We embody our culture in three core attributes;

  • Head: Being Results Orientated &  Leveraging Strengths
  • Heart: Providing Purpose & Having and Creating Trust
  • Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities

In addition to ‘Head, Heart and Guts’. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising on integrity and compliance.

Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!

 


Tasks and Responsibilities

 

As an On-Site Operative for DHL Express, you will be required to maintain, develop and enhance customer satisfaction and loyalty by ensuring the provision of quality service in support of the customer’s requirements. The post holder will raise the profile of DHL within the customer-company, maximising all business opportunities and adding value to the business partnership and relationship.

  • Facilitate general enquires, such as special packaging requests, in conjunction with the appropriate DHL function and where legitimate obstacles are identified, research and recommend alternative service solutions.
  • Scan and record each WB/PID utilising DHL technology to reconcile/record  received shipments Vs Manifested data
  • Facilitate third party or inbound movement requests in order to support the client organisation in all aspects of the service network provided by DHL
  • As directed by Line Manager or Head of Customer Process, undertake other ad hoc tasks, reports and analyses, and maintain awareness of other, developing DHL systems and general technology in order to maximise business benefits for DHL/customer, adding value to the service provided to the customer.
  • From time to time maybe required to work additional hours in order to fulfil the duties/obligations outlined above. Any additional hours worked is to be in accordance with DHL's contract of employment with On-Site operator i.e. adequate notice, pre-agreed O/T or Leu time etc.
  • Liaise directly and in a timely manner with internal/external customer to advise them of issues or delays along with planned corrective action, so as to maintain a two-way communication flow and minimise customer dissatisfaction.
  • Attend periodic meetings with the client organisation to review performance and ad hoc meetings with client organisation users in order to manage special requirements
  • Provide daily updates on service performance to the client organisation, so as to ensure all relevant parties possess the necessary information to perform their functions. EG Natural disasters which may impact Transit Times
  • Provide updates to local SVC Operations Management Team of additional ad hoc collection requests and ensure supplies are maintained / ordered in an appropriate timeline, making suggestions for improvement to service received if collection times or supply requests are not adhered to.
  • Communicate requirement for commercial changes / new business requirements to Account Management team
  • Adhere to country laws/regulations and company procedures/  standards in regard to Safety and Security
  • Adhere to customs / import / export procedures as applicable
  • Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay
  • There may be a requirement to undertake a Counter Terrorism Check (CTC) in relation to certain duties and procedures.

Shift Pattern:

Monday - Friday

9am - 6pm

 Our Promise to You - Benefits
  • Competitive salary
  • Eligibility to participate in performance related bonus schemes
  • Generous holiday entitlement increasing with years completed service
  • Company pension scheme with excellent contribution rates
  • Life Assurance
  • Enhanced maternity pay
  • Generous company sick pay 
  • A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more
  • Discounted Health Assessments
  • Access to professional employee assistance, wellbeing programme and qualified mental health first aiders
  • Excellent training and development opportunities with a strong focus on internal promotion

Your Profile - Skillsets and Attributes

  • Excellent communication skills
  • Good Planning & Time management Skills
  • Communication skills within a `matrix’ environment
  • Strong influencing and negotiation
  • Excellent understanding of Logistics, DHL Express business, and warehousing
  • Previous operational experience in a logistics environment
  • Customer focussed
  • Strong initiative (self-starter)
  • Analytical skills

What’s Next?

·         Apply now and upload your CV online.

·         If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.

·         Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.

Privacy Notice

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.


 

 

 

 

 

 

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Junior Account Executive

TUVA Partners

London, London
4 days ago
London, London
£20k - £22k Per Year
4 days ago
£20k - £22k Per Year

TUVA Partners is a fast-growing technology communications and branding agency.

We are looking for an ambitious and motivated Junior Account Executive to join our team and work across a portfolio of B2B and Consumer technology clients. You will be working on a full time, permanent basis and receive a competitive package depending on experience.

This is a great opportunity for a graduate to take their first step into a career in Communications – if you’ve got a strong work ethic, a positive attitude and want to work in a friendly, hard-working team then get in touch!

Based in West London, TUVA Partners works across a variety of different technology clients in the IT Services, Energy, Fintech, Consumer and Medtech sectors, with integrated briefs spanning, PR, Marketing, Social Media, Copywriting, Design and Branding.

The Junior Account Executive role:

As a Junior Account Executive, you will support multiple accounts, working closely with team leaders to deliver exceptional client-related work. Day to day tasks include:

- Creating press releases, blogs, website copy
- Social media management and content creation
- Attending and reporting on meetings
- Media pitching
- Events and awards research
- Liaising with clients

This is a great opportunity for the right person to become involved in an independently owned, dynamic, ambitious and respected agency and to not only grow their role within it, but also help grow a company. 

If you feel you are the right candidate for this role then please apply now. We would love to hear from you!
Find us at www.tuvapartners.com 

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Business Development Manager

Edgify

London, London
4 days ago
London, London
£500k - £900k Per Year
4 days ago
£500k - £900k Per Year

BDM for Edgify Retail london

 

Edgify is looking for a motivated, talented, dynamic and creative Business Development Manager. Your primary responsibility will be to set up, run and manage the outbound, inbound and qualification program at Edgify’s retail vertical. You will work directly with the marketing team in order to create and execute sales programs and outbound sales operations. This position requires consultative sales skills. You will be expected to contribute and stay thoroughly informed on all products of the business relevant for the retail industry and in general. You will support the product development team in its efforts to productize our technology for the retail vertical.  

 

This is not a siloed position. We are striving for a  collaborative and energetic individual that will contribute to the marketing efforts of the business, work in a dynamic environment and deliver messaging and product feedback back into the marketing and product teams and work proactively to drive overall sales performance. 

 

Responsibilities 

 

  • Develop and lead the sales strategy and outbound procedures
  • Manage the SDR and Customer Success teams through their prospecting and client side integration to upsell and cross sell efforts
  • constantly reach out in all existing channels and provoke interactions, with a high attention to detail. 
  • Consistently achieve qualified opportunity quotes to ensure revenue objectives.
  • Manage and operate complete sales funnels. 
  • Quickly learn the Edgify products, effectively communicate the value proposition, create long lasting, trustworthy relationships with potential prospects.
  • Market Research, identify key players, generate interest and develop accounts to stimulate opportunities
  • Manage sales team and track all relevant qualifications and lead management activity using a web platform (Salesforce, Pipedrive, HubSpot, etc..) 

 

Key Requirements 

  • 3-5 years experience in business development and/or Innovation within the grocery retail sector.
  • Knowledge of the POS / SCO / Scale products. 
  • Experience using Salesforce.com or comparable CRM strongly desired
  • Experience in outbound sales would be a strong plus.
  • Positive can-do attitude and tireless work ethic. Driven and self-sufficient.Proven ability to perform successfully given low oversight and limited process
  • 100% reliable and detail-oriented. A drive to execute flawlessly
  • Must understand the early-stage business ecosystem. Which includes broad responsibilities, crazy busy, dynamic environment, lots of changes and lots of fun.
  • Ability to travel every now and then (in better days). 
  • Unit 10 Ebury Edge 43 ebury bridge road
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Graduate Account Executive

Amazon UK

London, London
12 days ago
London, London
12 days ago
Graduate Account Executive 

Graduate Account Executive 


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Amazon Freight - Amazon's newly launched external facing Freight service - is hiring for Graduate Account Executives. Join us in building the next big thing for Amazon.
Amazon Freight is a newly launched external facing freight service by Amazon. It allows both small and large businesses to use Amazon to transport products in bulk across Europe. This is an innovative technology-driven service currently growing rapidly in Europe. Amazon Freight is part of the Amazon Transportation Services organisation responsible for many of Amazon’s best-in-class logistics and transportation operations.
We are looking to hire fresh/recent Graduates for London based Account Executive positions responsible for recruiting Shippers, owning and growing Shipper engagements, and ensuring a great Shipper experience. The successful candidate will be results driven, highly analytical, customer obsessed, and ready to roll up the sleeves to grow this business.
Graduate Account Executive Responsibilities:
  • Recruit Shippers onto the program and achieve sales and volume goals with best-in-class service.
  • Nurture and grow engagements with existing Shippers.
  • Be the voice of the customer (Shipper) to guide product development and iterations.
  • Lead new projects and initiatives to solve customer pain points and improve shipper experience.

Graduate Account Executive basic Qualifications:

  • Bachelor’s degree from a reputed university.
  • Strong people skills and ability to influence others.
  • Strong quantitative and qualitative problem-solving skills.
  • Entrepreneurial, self-sufficient and able to operate in a fluid, ambiguous environment.
  • Ability to communicate across all levels of management.
  • Excellent verbal and written skills in English (other European languages are a plus).

Graduate Account Executive preferred Qualifications:

  • Prior experience working in a logistics/supply-chain role.
  • Fluency in German or French.

All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. This will include previous employment verification, qualification verification (if relevant) and a basic criminal check. Further details of this policy/procedure will be provided along with your conditional offer.
About our Rewards:
We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary, stock units and site performance-related pay potential, we offer a whole host of other benefits, including an employee discount. Additionally, you will find yourself in a stimulating environment where you can develop processes as well as yourself as an individual by working with some of the best and brightest minds in the industry. Our rapidly growing organisation also offers many opportunities for building a diverse and rewarding career.
To apply for this position, please click on the apply button!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal information in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal information with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.
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Enterprise Data - Technical Account Manager

Bloomberg

London, London
3 days ago
London, London
3 days ago

We’re Bloomberg Enterprise Data – fast paced, innovative and expanding. We have worked hard and smart to become the business we are today. We partner closely with our clients, taking time to understand their unique businesses and individual data and technology needs. Our endless selection of data sets, covering all asset types, with multiple delivery technologies and flexible scheduling mean our clients are able to get exactly the data they need, when they need it, in the format they prefer. Without us, they simply can’t operate. One of Bloomberg’s key differentiators is our level of customer engagement and service throughout the complete sales lifecycle and beyond into their day to day business. It’s something we are proud to be known for in the industry!

The role:

We are a service focused team. Building trusted client relationships and customer satisfaction are our highest priority. As the primary technical interface into Bloomberg for key clients across the market, you will serve as a trusted adviser to our clients, providing input and guidance as they make major technical and strategic decisions. You will form deep, lasting relationships with our clients from senior leadership onward, ensuring you are the technology and data partner they turn to first to advance their business. Through a consultative approach, you will work closely with your clients to uncover their needs and suggest appropriate solutions, whilst also serving as an advocate for Bloomberg within our clients as well as advocating for our clients within Bloomberg.

We are looking for someone who has managed a variety of projects, solved complex problems and understands how to set and manage expectations comfortably. We are a service focused team, with our highest priorities being customer satisfaction and building trusted, long lasting client relationships.

You will need to be technically minded, with the ability and drive to learn and articulate technical products in the financial services market, understanding our clients' data needs and use cases, and driving discussions around a variety of technical delivery options. You will also need a keen eye for opportunities with the goal of deepening our partnership with clients, while working closely with the sales, product and implementation teams to reach our full potential.

The Technical Account Management team are seen as senior leaders within the Enterprise Data Service Delivery organisation. You will have the opportunity to use your industry knowledge and experience to build a relationship with our clients as a trusted technical partner.

Account Management

We'll trust you to take ownership of some of our most critical accounts, providing next-level customer service while attaining a deep and extensive understanding of the client's architecture, infrastructure and applications, providing technical subject matter expertise across the Enterprise Data product portfolio. You will forge deep relationships across the client's technology teams within both the IT and business silos (Equities, FICC, FX etc.) and horizontal functions (CTO, Architecture, Infrastructure, Sourcing etc.). These relationships, coupled with a clear understanding of the client’s business will be leveraged to build strong partnerships, offering a technical SME skillset, thought leadership and knowledge of industry trends to solve problems and help their businesses thrive. We host regular technology sessions and service review meetings with our clients, while also highlighting use cases for additional Enterprise products and services.

Project Management

Our Technical Account Management team provide project management for product implementations and upgrades, leading virtual teams and leveraging the necessary internal resources to ensure the successful delivery of the agreed solutions and keeping our clients in the loop every step of the way. You will need to be comfortable leading internally and linking multiple teams to solve problems and create new opportunities. We will need you to form comprehensive and cohesive plans in collaboration with the client for the integration and support of Bloomberg products and services across EMEA, and provide regular reporting both to the client and internally on project status and progression towards key milestones.

Pre-Sales

You will need to partner with our clients to help them understand how Bloomberg technology integrates to solve their most critical needs, and helps them to grow and create value. You will work closely with internal teams to qualify leads and drive opportunities.

You’ll need to have:

  • Experience building your brand with clients and establishing trust to drive meaningful interactions
  • Organizational skills. You are a self-starter, and are enthusiastic about owning client relationships
  • Great problem solving skills, and a customer focused mind-set which enables you to consistently go the extra mile
  • Excellent communication skills allowing you be clear and direct, and to set and manage expectations without miscommunication
  • Relationship skills to build and nurture lasting and trusting bonds between us and our clients
  • Experience with enterprise technology delivery (architecture, data ingestion, cloud) 
  • Some knowledge or experience of API based data ingestion would be advantageous

We would love to see:

  • Knowledge and experience of market data tools, reporting, entitlement and administration systems.
  • Technical data analysis experience and knowledge of financial market data products, delivery services, APIs and protocol technologies;
  • Knowledge of Industry trends (automation, virtualization, cost optimization and innovation)
  • Experience in partnering with commercial cloud public providers and an understanding of how they operate.
  • Awareness of trading applications and systems
  • Pre-sales experience, and a commercial awareness
  • A second European language

If this sounds like you:

Apply if you think we're a good match! We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/solution/data-and-content

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We’re Bloomberg Enterprise Data – fast paced, innovative and expanding. We have worked hard and smart to become the business we are today. We partner closely with our clients, taking time to understand their unique businesses and individual data and technology needs. Our endless selection of data sets, covering all asset types, with multiple delivery technologies and flexible scheduling mean our clients are able to get exactly the data they need, when they need it, in the format they prefer. Without us, they simply can’t operate. One of Bloomberg’s key differentiators is our level of customer engagement and service throughout the complete sales lifecycle and beyond into their day to day business. It’s something we are proud to be known for in the industry!

The role:

We are a service focused team. Building trusted client relationships and customer satisfaction are our highest priority. As the primary technical interface into Bloomberg for key clients across the market, you will serve as a trusted adviser to our clients, providing input and guidance as they make major technical and strategic decisions. You will form deep, lasting relationships with our clients from senior leadership onward, ensuring you are the technology and data partner they turn to first to advance their business. Through a consultative approach, you will work closely with your clients to uncover their needs and suggest appropriate solutions, whilst also serving as an advocate for Bloomberg within our clients as well as advocating for our clients within Bloomberg.

We are looking for someone who has managed a variety of projects, solved complex problems and understands how to set and manage expectations comfortably. We are a service focused team, with our highest priorities being customer satisfaction and building trusted, long lasting client relationships.

You will need to be technically minded, with the ability and drive to learn and articulate technical products in the financial services market, understanding our clients' data needs and use cases, and driving discussions around a variety of technical delivery options. You will also need a keen eye for opportunities with the goal of deepening our partnership with clients, while working closely with the sales, product and implementation teams to reach our full potential.

The Technical Account Management team are seen as senior leaders within the Enterprise Data Service Delivery organisation. You will have the opportunity to use your industry knowledge and experience to build a relationship with our clients as a trusted technical partner.

Account Management

We'll trust you to take ownership of some of our most critical accounts, providing next-level customer service while attaining a deep and extensive understanding of the client's architecture, infrastructure and applications, providing technical subject matter expertise across the Enterprise Data product portfolio. You will forge deep relationships across the client's technology teams within both the IT and business silos (Equities, FICC, FX etc.) and horizontal functions (CTO, Architecture, Infrastructure, Sourcing etc.). These relationships, coupled with a clear understanding of the client’s business will be leveraged to build strong partnerships, offering a technical SME skillset, thought leadership and knowledge of industry trends to solve problems and help their businesses thrive. We host regular technology sessions and service review meetings with our clients, while also highlighting use cases for additional Enterprise products and services.

Project Management

Our Technical Account Management team provide project management for product implementations and upgrades, leading virtual teams and leveraging the necessary internal resources to ensure the successful delivery of the agreed solutions and keeping our clients in the loop every step of the way. You will need to be comfortable leading internally and linking multiple teams to solve problems and create new opportunities. We will need you to form comprehensive and cohesive plans in collaboration with the client for the integration and support of Bloomberg products and services across EMEA, and provide regular reporting both to the client and internally on project status and progression towards key milestones.

Pre-Sales

You will need to partner with our clients to help them understand how Bloomberg technology integrates to solve their most critical needs, and helps them to grow and create value. You will work closely with internal teams to qualify leads and drive opportunities.

You’ll need to have:

  • Experience building your brand with clients and establishing trust to drive meaningful interactions
  • Organizational skills. You are a self-starter, and are enthusiastic about owning client relationships
  • Great problem solving skills, and a customer focused mind-set which enables you to consistently go the extra mile
  • Excellent communication skills allowing you be clear and direct, and to set and manage expectations without miscommunication
  • Relationship skills to build and nurture lasting and trusting bonds between us and our clients
  • Experience with enterprise technology delivery (architecture, data ingestion, cloud) 
  • Some knowledge or experience of API based data ingestion would be advantageous

We would love to see:

  • Knowledge and experience of market data tools, reporting, entitlement and administration systems.
  • Technical data analysis experience and knowledge of financial market data products, delivery services, APIs and protocol technologies;
  • Knowledge of Industry trends (automation, virtualization, cost optimization and innovation)
  • Experience in partnering with commercial cloud public providers and an understanding of how they operate.
  • Awareness of trading applications and systems
  • Pre-sales experience, and a commercial awareness
  • A second European language

If this sounds like you:

Apply if you think we're a good match! We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/solution/data-and-content

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technical Account Manager

Pendo

London, England, United Kingdom, ENG
Today
London, England, United Kingdom, ENG
Today

Pendo is looking for a Technical Account Manager. 

Pendo is looking for a motivated individual that has a passion for technology and enjoys working closely with customers to achieve their goals. Your background may include writing a little code, you’ve been the go-to person to solve the impossible, and you don’t shy away from demonstrating your product knowledge and proactively helping your colleagues succeed. As a Technical Account Manager, you will play a crucial role by providing proactive strategic and technical guidance to ensure our customers are able to realize the full value Pendo can provide their organization. We are a team of individuals that are passionate about helping customers connect their goals and challenges with solutions in our platform. Our goal is to make every one of our customers a lifelong partner.
Responsibilities (what you’ll do): 

  • Collaborate with enterprise, strategic, and at-risk customers as a strategic and technical expert in leveraging Pendo to accomplish their business objectives
    • Provide technical direction on all aspects of Pendo’s products to our customers
    • Train customers on increasing product engagement using Pendo
    • Communicate with every level from Engineers to CEOs
  • Partner with Customer Success Managers on in all aspects of the customer lifecycle, including onboarding, business reviews, onsites, success plans, and renewals
  • Become an expert on Pendo and quickly learn to demo and articulate the value of the solution
  • Display customer empathy and earn trust by demonstrating business and technical acumen
  • Demonstrate advanced Pendo features and troubleshoot delicate issues
  • Partner with Technical Success to ensure account issues/cases are resolved in a timely manner, utilizing resources from across Product, Sales, Engineering, & Finance
  • Manage productized integrations with other systems such as Salesforce
  • Provide technical best practices with how to effectively manage the Pendo platform
  • Assist with writing Knowledge Base articles and documenting customer solutions for repeatability
  • Willingness to work cross-functionally and participate in company wide initiatives beyond your day-to-day responsibilities
  • Identify Services upsell opportunities and engage the Services team to establish objectives and manage delivery schedule
  • Leverage your learnings and innovations working with customers to lead team projects which improve the experience for all customers

Qualifications (what you have):

  • 2+ years of technology implementation, technical consulting or dedicated technical support
  • 4+ years in a customer-facing technical role, preferably with a SaaS B2B company
  • Enterprise or Strategic account management experience
  • Basic to advanced front end development experience (JavaScript, CSS, HTML)
  • Experience managing customer relationships independently and building strategies to make customers successful with new technologies
  • Self-starter who takes initiative and works well with minimal guidance
  • Outstanding verbal and written presentation skills
  • Strong ability to learn technical concepts and translate that to business solutions
  • Sales Engineering experience a plus
  • Technical writing experience a plus

Pink, Perks, and Such:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

Benefits:

  • Company Equity
  • Pension scheme
  • Private Medical and Dental Benefits
  • Generous Pension plan
  • Bonus scheme
  • Open vacation policy
  • Free weekly lunches and fully stocked kitchen with drinks, goodies and balanced snacks
  • Frequent company and team-building events
  • Lots of company swag...hope you like pink!

We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Pendo is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives.

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Technical Account Manager

Visa

London, EN
17 days ago
London, EN
17 days ago
Company Description

Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

Job Description

Visa has an opportunity for a Technical Account Manager (TAM) in Client Services.

The Technical Account Manager (TAM) is a subject matter expert within the wider Client Services team at Visa in Europe and provides excellent technical support and consultancy across a number of  Visa products and services. This role is responsible for identifying and resolving client issues of high complexity and successful candidates will provide day-to-day support to financial institutions whilst providing best in class customer experiences.

The TAM will over time demonstrate an in-depth technical knowledge in  a growing number of  Visa products and services and will be able to successfully work on different technical support platforms.

As a Technical Account Manager, you will work in a highly collaborative team environment. You will need to be highly approachable by your colleagues seeking advice and at the same time you can rely on the Technical Account Management Team to give you the same support. 

What we expect of you, day to day.

·       Identify, troubleshoot, and resolve queries relating to Visa’s Application Programming Interfaces (API), XML files, SOAP REST and JSON messages to support System Interface

·       Support clients to successfully handle their dispute management on the Visa Resolve Online (VROL) platform

·       Support the API Integration of clients onto the Visa dispute management platform (VROL)

·       Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines

·       Utilising exceptional analysis and problem solving skills to resolve technical problems by applying own understanding and in-depth knowledge of Visa services for specialised areas.

·       Develop expertise in a number of Visa products to become a respected subject matter expert within the company

·       Take ownership of high severity incidents and engage with senior management for escalation and communication purposes 

·       Identify, troubleshoot, and resolve complex processing, application usage or business events

·       Develop effective working relationships with external and internal clients and achieve best in class customer satisfaction targets.   

·       Take training courses to broaden the knowledge of Visa’s processing systems and the payment ecosystem  

·       Manage technical communications with clients’ technical teams, project teams, customer services teams and senior executives

·       Maintain and cultivate strong relations amongst the team and other key departments within the company

 

 

Qualifications

What we’re after…

·       Ideally educated to degree level, or equivalent.  Computing or business related subjects would be an advantage

·       Extensive experience of processing systems and services, and their practical application

·       Strong background in a customer support /Account Management role in financial services, software or information services

·       Proven ability to manage complex technical systems across a number of products, platforms and services

·       Ability to comprehend and translate technical information and apply to business solutions

·       Familiar with Payment Industry Standards and their application

·       Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines

·       Demonstrated success in customer relationship management

·       Understanding of APIs

·       Able to set priorities, influence others, and manage customer expectations

·       Functional Project Management experience

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!


Additional Information

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.

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Global Data - Contributions Technical Account Manager

Bloomberg

London, London
24 days ago
London, London
24 days ago

Bloomberg runs on data. In our Global Data business, we're responsible for supplying it. The Content Acquisition & Business Management (CABM) department is responsible for managing, acquiring and integrating content and data from Exchanges, Brokers, Sell-side and other types of providers to drive the value of the Bloomberg Terminal and downstream products.

Our Client Service team is responsible for acquiring and managing content which is then made available to our client base. For clients, who use Bloomberg daily, having the ability to access this content in one place makes their workflow more efficient and helps them make more informed decisions. For the contributors of the data, being able to deliver their content in a place that their clients actively operate ensures greater market presence and returns on their distribution efforts.

What’s the role?

We have an exciting opportunity for a highly motivated individual to join our team as a Contributions Account Manager, based in our London office. Your role will be vital in supporting new and existing content providers to the Bloomberg terminal. You will be proactively working with content providers daily to ensure content is delivered in a timely and effective manner. In order to do this, you will need to build strong and lasting relationships with these institutions, have a deep understanding of the technology they use, their goals and challenges and offer outstanding support to them. You will work closely with other business areas to set company strategy around contributed content and ensure your account strategy is aligned with it.

You'll need to have:

  • Ability to manage and support key accounts, helping them maintain and improve custom systems related to content dissemination
  • Confidence to manage relationships on a technical and business level
  • Autonomy to develop your own ideas and strategies for your accounts
  • Excellent interpersonal skills and a desire to work directly with customers
  • Excellent customer service while supporting a wide range of client queries via Bloomberg Help desk
  • Effective prioritisation skills and ability to work on multiple projects in parallel
  • Ability to identify problems in a process and apply technical knowledge to address inefficiencies
  • Capability to find technical solutions to help automate our clients’ workflows and make our internal processes more efficient
  • Experience in utilising business intelligence to help spot trends, identify gaps and areas for product and content improvements
  • A proactive attitude with the confidence to challenge the status quo and a real desire to improve practices and processes
  • Collaborative attitude and ability to work with the global team of motivated Product managers, Technical Account Managers, Content Specialists and Engineering teams to improve our products and exceed our customers' expectations
  • Keen interest in the financial markets
  • Fluent knowledge of English and another European language

We’d love to see:

  • Experience in data analytics tools; SQL, Python, business intelligence tools or similar

If this sounds like you:

Apply today! We're eager to speak with you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email access2@bloomberg.net. Alternatively, you can get support from our disability partner EmployAbility, please contact +44 7852 764 684 or info@employ-ability.org.uk

Bloomberg runs on data. In our Global Data business, we're responsible for supplying it. The Content Acquisition & Business Management (CABM) department is responsible for managing, acquiring and integrating content and data from Exchanges, Brokers, Sell-side and other types of providers to drive the value of the Bloomberg Terminal and downstream products.

Our Client Service team is responsible for acquiring and managing content which is then made available to our client base. For clients, who use Bloomberg daily, having the ability to access this content in one place makes their workflow more efficient and helps them make more informed decisions. For the contributors of the data, being able to deliver their content in a place that their clients actively operate ensures greater market presence and returns on their distribution efforts.

What’s the role?

We have an exciting opportunity for a highly motivated individual to join our team as a Contributions Account Manager, based in our London office. Your role will be vital in supporting new and existing content providers to the Bloomberg terminal. You will be proactively working with content providers daily to ensure content is delivered in a timely and effective manner. In order to do this, you will need to build strong and lasting relationships with these institutions, have a deep understanding of the technology they use, their goals and challenges and offer outstanding support to them. You will work closely with other business areas to set company strategy around contributed content and ensure your account strategy is aligned with it.

You'll need to have:

  • Ability to manage and support key accounts, helping them maintain and improve custom systems related to content dissemination
  • Confidence to manage relationships on a technical and business level
  • Autonomy to develop your own ideas and strategies for your accounts
  • Excellent interpersonal skills and a desire to work directly with customers
  • Excellent customer service while supporting a wide range of client queries via Bloomberg Help desk
  • Effective prioritisation skills and ability to work on multiple projects in parallel
  • Ability to identify problems in a process and apply technical knowledge to address inefficiencies
  • Capability to find technical solutions to help automate our clients’ workflows and make our internal processes more efficient
  • Experience in utilising business intelligence to help spot trends, identify gaps and areas for product and content improvements
  • A proactive attitude with the confidence to challenge the status quo and a real desire to improve practices and processes
  • Collaborative attitude and ability to work with the global team of motivated Product managers, Technical Account Managers, Content Specialists and Engineering teams to improve our products and exceed our customers' expectations
  • Keen interest in the financial markets
  • Fluent knowledge of English and another European language

We’d love to see:

  • Experience in data analytics tools; SQL, Python, business intelligence tools or similar

If this sounds like you:

Apply today! We're eager to speak with you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email access2@bloomberg.net. Alternatively, you can get support from our disability partner EmployAbility, please contact +44 7852 764 684 or info@employ-ability.org.uk

M
M

Technical Account Manager

Mediacom

London, EN
30+ days ago
London, EN
30+ days ago

 

 

Job Description

 

Operating Company

GroupM

Job Title

Technical Account Manager, GM Media

Department / Team

GroupM Media

Reporting To

Product Operations Manager

Location

26 Red Lion Square

 

About GroupM

 

GroupM is the leading global media investment management operation. It serves as the parent company to WPP media agencies Wavemaker, MediaCom, MindShare, Essence and MSix.

 

Its primary purpose is to maximise the performance of WPP’s media communications agencies on behalf of our clients, our shareholders and our people by operating as a parent and collaborator in performance-enhancing activities such as trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities. The agencies that comprise GroupM are all global operations in their own right with leading market positions.

 

The focus of GroupM is the intelligent application of physical and intellectual scale to benefit trading, innovation, and new communication services, to bring unfair competitive advantage to our clients and our companies.

 

 

GroupM provides products and services to the GroupM agencies. These range from technology solutions through to training programmes. Conceptually the GroupM team exists to facilitate efficiencies in the Agencies themselves and provide thought leadership to them.

The Media Team is one of the core units in GroupM with a primary focus on the digital space. Teams within this department drive strategies, technology innovation, efficiency and new revenue across the digital environment working closely with the different Agency teams. The core aim is to allow agencies to have their individual USPs whilst using the size and buying power of the combined group to drive more cost-effective and better managed deals.

The Media Team is an extension of trading. It services the media needs of trading companies like Xaxis, Amobee, Finecast and Programmatic Services. This group use the size and reach of the trading desks buys to negotiate the best terms with all media partners (publishers) to drive media strategy for each unit (and the advertisers they service). This is across video, display, native, and includes executional practise via programmatic guaranteed.

 

Specifically, this role sits within GroupM Premium Supply (GPS) Team for Video, working primarily on behalf of Finecast.

 

 

The Role Objective

 

The role will sit within the GPS Video team providing product, data and tech operational support to our direct broadcaster, CTV and digital publisher relationships.

 

Internally, the Technical Account Manager (TAM) will work closely with GPS Video Commercial Operations and Finecast. Externally, this role will liaise with both GPS’ supply partners and tech providers.

 

The ideal candidate will have had exposure to working within digital broadcasting and/or digital video and have a background of working on technical publisher/platform integrations and of troubleshooting technical issues for video ad campaigns.

 

The role will involve working across several different tech platforms, so experience of working with a variety of SSPs, DSPs or Adservers is essential.

 

The individual will have a strong commercial awareness and a good understanding of the market and ecosystem in which GroupM Video operates.

 

 

Responsibilities

 

  • Become a product expert in GroupM’s programmatic technology partners, including but not limited to Amobee, Freewheel, Xandr.
  • Support the delivery and day-to-day management of video integrations with our supply partners and provide front-line troubleshooting across new and existing video integrations
  • Work along side the Product Operations Manager with onboarding new supply partners
  • Manage the operational setup of publishers within GPS’ supply platforms
  • Own the relationship with several our supply partners from an operational perspective
  • Assist in mentoring and providing support for junior team members
  • Proactively use the available data and technical resources to identify and troubleshoot technical issues
  • Identify and propose areas of improvement in our current publisher setups
  • Collaborate with the GPS Video Investment team on understanding and actioning inventory changes
  • Provide cross-team technical support to internal commercial, product and account management teams. Be able to explain technical concepts in a clear and understandable manner.
  • In conjunction with the Product Operations Manager and Head of Video Operations facilitate knowledge sharing, training and best practice across the wider teams as required.
  • Effectively report upwards to the Product Operations Manager, Head of Video Operations and key stakeholders within the company as appropriate.

 

Experience, Skills and Behaviours Required

  • Experience with digital video and an understanding of the video ecosystem
  • A minimum of 2 years’ experience in video ad operations or a related role
  • Strong communication skills and experience of developing relationships with video publishers
  • A good understanding of a range of SSPs, DSPs, adservers and the wider programmatic landscape
  • An in-depth understanding of the IAB video standards and of OpenRTB
  • Possess technical ad tag troubleshooting experience, with experience of web developer tools, Charles or similar
  • Numerate with competent excel skills and the ability to perform data analysis
  • Rigorous attention to detail
  • A thorough and creative approach to problem solving
  • Strong sense of initiative and personal ownership of deliverables
  • Ability to work independently and to deadlines with limited input once objective have been set
  • Dedicated to attaining team and personal goals

 

 

G
G

Technical Account Manager

GroupM

London
30+ days ago
London
30+ days ago

 

 

Job Description

 

Operating Company

GroupM

Job Title

Technical Account Manager, GM Media

Department / Team

GroupM Media

Reporting To

Product Operations Manager

Location

26 Red Lion Square

 

About GroupM

 

GroupM is the leading global media investment management operation. It serves as the parent company to WPP media agencies Wavemaker, MediaCom, MindShare, Essence and MSix.

 

Its primary purpose is to maximise the performance of WPP’s media communications agencies on behalf of our clients, our shareholders and our people by operating as a parent and collaborator in performance-enhancing activities such as trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities. The agencies that comprise GroupM are all global operations in their own right with leading market positions.

 

The focus of GroupM is the intelligent application of physical and intellectual scale to benefit trading, innovation, and new communication services, to bring unfair competitive advantage to our clients and our companies.

 

 

GroupM provides products and services to the GroupM agencies. These range from technology solutions through to training programmes. Conceptually the GroupM team exists to facilitate efficiencies in the Agencies themselves and provide thought leadership to them.

The Media Team is one of the core units in GroupM with a primary focus on the digital space. Teams within this department drive strategies, technology innovation, efficiency and new revenue across the digital environment working closely with the different Agency teams. The core aim is to allow agencies to have their individual USPs whilst using the size and buying power of the combined group to drive more cost-effective and better managed deals.

The Media Team is an extension of trading. It services the media needs of trading companies like Xaxis, Amobee, Finecast and Programmatic Services. This group use the size and reach of the trading desks buys to negotiate the best terms with all media partners (publishers) to drive media strategy for each unit (and the advertisers they service). This is across video, display, native, and includes executional practise via programmatic guaranteed.

 

Specifically, this role sits within GroupM Premium Supply (GPS) Team for Video, working primarily on behalf of Finecast.

 

 

The Role Objective

 

The role will sit within the GPS Video team providing product, data and tech operational support to our direct broadcaster, CTV and digital publisher relationships.

 

Internally, the Technical Account Manager (TAM) will work closely with GPS Video Commercial Operations and Finecast. Externally, this role will liaise with both GPS’ supply partners and tech providers.

 

The ideal candidate will have had exposure to working within digital broadcasting and/or digital video and have a background of working on technical publisher/platform integrations and of troubleshooting technical issues for video ad campaigns.

 

The role will involve working across several different tech platforms, so experience of working with a variety of SSPs, DSPs or Adservers is essential.

 

The individual will have a strong commercial awareness and a good understanding of the market and ecosystem in which GroupM Video operates.

 

 

Responsibilities

 

  • Become a product expert in GroupM’s programmatic technology partners, including but not limited to Amobee, Freewheel, Xandr.
  • Support the delivery and day-to-day management of video integrations with our supply partners and provide front-line troubleshooting across new and existing video integrations
  • Work along side the Product Operations Manager with onboarding new supply partners
  • Manage the operational setup of publishers within GPS’ supply platforms
  • Own the relationship with several our supply partners from an operational perspective
  • Assist in mentoring and providing support for junior team members
  • Proactively use the available data and technical resources to identify and troubleshoot technical issues
  • Identify and propose areas of improvement in our current publisher setups
  • Collaborate with the GPS Video Investment team on understanding and actioning inventory changes
  • Provide cross-team technical support to internal commercial, product and account management teams. Be able to explain technical concepts in a clear and understandable manner.
  • In conjunction with the Product Operations Manager and Head of Video Operations facilitate knowledge sharing, training and best practice across the wider teams as required.
  • Effectively report upwards to the Product Operations Manager, Head of Video Operations and key stakeholders within the company as appropriate.

 

Experience, Skills and Behaviours Required

  • Experience with digital video and an understanding of the video ecosystem
  • A minimum of 2 years’ experience in video ad operations or a related role
  • Strong communication skills and experience of developing relationships with video publishers
  • A good understanding of a range of SSPs, DSPs, adservers and the wider programmatic landscape
  • An in-depth understanding of the IAB video standards and of OpenRTB
  • Possess technical ad tag troubleshooting experience, with experience of web developer tools, Charles or similar
  • Numerate with competent excel skills and the ability to perform data analysis
  • Rigorous attention to detail
  • A thorough and creative approach to problem solving
  • Strong sense of initiative and personal ownership of deliverables
  • Ability to work independently and to deadlines with limited input once objective have been set
  • Dedicated to attaining team and personal goals

 

 

Job Type

Full Time

Posted

3 days ago

Description

Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.

DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

Certified International Specialists

From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence. Simply Delivered to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.

 

Our Values

Our values and culture are DHL Express UK are an extremely important aspect of our business. We embody our culture in three core attributes;

  • Head: Being Results Orientated &  Leveraging Strengths
  • Heart: Providing Purpose & Having and Creating Trust
  • Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities

In addition to ‘Head, Heart and Guts’. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising on integrity and compliance.

Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!

 

 
Tasks and Responsibilities

 

As an On-Site Operative for DHL Express, you will be required to maintain, develop and enhance customer satisfaction and loyalty by ensuring the provision of quality service in support of the customer’s requirements. The post holder will raise the profile of DHL within the customer-company, maximising all business opportunities and adding value to the business partnership and relationship.

  • Facilitate general enquires, such as special packaging requests, in conjunction with the appropriate DHL function and where legitimate obstacles are identified, research and recommend alternative service solutions.
  • Scan and record each WB/PID utilising DHL technology to reconcile/record  received shipments Vs Manifested data
  • Facilitate third party or inbound movement requests in order to support the client organisation in all aspects of the service network provided by DHL
  • As directed by Line Manager or Head of Customer Process, undertake other ad hoc tasks, reports and analyses, and maintain awareness of other, developing DHL systems and general technology in order to maximise business benefits for DHL/customer, adding value to the service provided to the customer.
  • From time to time maybe required to work additional hours in order to fulfil the duties/obligations outlined above. Any additional hours worked is to be in accordance with DHL's contract of employment with On-Site operator i.e. adequate notice, pre-agreed O/T or Leu time etc.
  • Liaise directly and in a timely manner with internal/external customer to advise them of issues or delays along with planned corrective action, so as to maintain a two-way communication flow and minimise customer dissatisfaction.
  • Attend periodic meetings with the client organisation to review performance and ad hoc meetings with client organisation users in order to manage special requirements
  • Provide daily updates on service performance to the client organisation, so as to ensure all relevant parties possess the necessary information to perform their functions. EG Natural disasters which may impact Transit Times
  • Provide updates to local SVC Operations Management Team of additional ad hoc collection requests and ensure supplies are maintained / ordered in an appropriate timeline, making suggestions for improvement to service received if collection times or supply requests are not adhered to.
  • Communicate requirement for commercial changes / new business requirements to Account Management team
  • Adhere to country laws/regulations and company procedures/  standards in regard to Safety and Security
  • Adhere to customs / import / export procedures as applicable
  • Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay
  • There may be a requirement to undertake a Counter Terrorism Check (CTC) in relation to certain duties and procedures.

Shift Pattern:

Monday - Friday

9am - 6pm

 Our Promise to You - Benefits
  • Competitive salary
  • Eligibility to participate in performance related bonus schemes
  • Generous holiday entitlement increasing with years completed service
  • Company pension scheme with excellent contribution rates
  • Life Assurance
  • Enhanced maternity pay
  • Generous company sick pay 
  • A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more
  • Discounted Health Assessments
  • Access to professional employee assistance, wellbeing programme and qualified mental health first aiders
  • Excellent training and development opportunities with a strong focus on internal promotion

Your Profile - Skillsets and Attributes

  • Excellent communication skills
  • Good Planning & Time management Skills
  • Communication skills within a `matrix’ environment
  • Strong influencing and negotiation
  • Excellent understanding of Logistics, DHL Express business, and warehousing
  • Previous operational experience in a logistics environment
  • Customer focussed
  • Strong initiative (self-starter)
  • Analytical skills

What’s Next?

·         Apply now and upload your CV online.

·         If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.

·         Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.

Privacy Notice

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.