technical support engineer jobs

Near ipswich, anglia
49Jobs Found

49 jobs found for technical support engineer jobs Near ipswich, anglia

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2nd Line - Software Support Analyst

CAPITA

4 days ago
4 days ago
Provides the first line of support and problem resolution for technology products or applications.

Job title:

2nd Line - Software Support Analyst

Job Description:

Help us strengthen our One Education Service Desk team as a 2nd Line Software Support Analyst providing support and service expertise to Local Authorities across the UK and business alike.

The primary focus of the Application Support Desk is to manage incidents to find an effective resolution.

Location - Role is open to remote- based option ideally within proximity of Bedford . Able to travel Bedford Office location as and when required.

The ideal candidate will be highly motivated, creative and a real team player, demonstrating an ability to work well within the team as well as with both internal and external stakeholders.

You will aim to exceed targets and standards set by their Team Leader and the Customer Charter. They will have a responsibility to ensure that service level agreements are met and that both internal / external customers receive a timely response to their requests.

What you’ll be doing:

  • Provide predominately 2nd with limited 1st line support to external customers
  • Take ownership of customer incidents to ensure timely and effective solutions are provided.
  • Thoroughly investigate customer reported front-end application issues through fact gathering and remote support.
  • Identify usability issues, answer queries, replicate software application defects and then provide detailed quality resolutions.
  • Investigate customer issues by replication within our software, interrogating the corresponding data, asking intelligent questions and understanding the related business rules.
  • Learn, support and investigate the functionality of the software at all levels.
  • Adhere to and improve upon Application Support processes.
  • Build strong relationships within Application Support and other departments to help identify workarounds, solutions and opportunities for knowledge creation.
  • Contribute towards Knowledge Management in the wider business, become a subject matter expert and product virtuoso.
  • Follow and understand data protection rules.

What we’re looking for-

  • Successful experience of software customer service or recent computing education.
  • Investigative and problem-solving skills.
  • Knowledge of Microsoft Office (Word, Excel, Outlook, Teams, etc.).
  • Desired Skills/Experience
  • Experience in a front-end software support role.
  • An understanding of the factors and issues affecting Local Government (i.e. Children’s Services, Education, etc.).
  • Commercial acumen.
  • Experience with some of the following technologies / disciplines:
  • Capita One Education
  • Incident Logging System (ServiceNow, Dynamics CRM, etc.)
  • Databases (Oracle/SQL Server)
  • Creating and reading SQL
  • Data interrogation and analysis (e.g. Excel, CSV, XML, etc.)
  • ITIL v4
  • Software Lifecycle

About Capita One

Capita One works to transform the lives of children, young people and families. We give our customers the information they need to improve outcomes and that’s why we’re currently delivering solutions to 120 local authorities to support early intervention and prevention. Our team is as passionate about people as we are - that’s why many of them have joined us directly from local authorities and the public sector – and why you could too.

Capita One are part of Capita Plc, a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions.

What’s in it for you?

  • A competitive basic salary
  • 23 days holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent
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Salesforce IT Operations Manager

JIYU CONSULTING LTD

1 day ago
£45k - £50k Per Year
1 day ago
£45k - £50k Per Year

Salesforce IT Operations Manager

Birmingham based client with remote working options

 

As Salesforce IT Operations Manager will play a key part of the IT & Programmes Team that is focal point for the governance, administration and delivery of enterprise, solution and technical architecture design for the delivery of services to the Client.

Reporting directly to the  Head of IT , the Salesforce IT Operations Manager will be responsible and accountable for the delivery of IT initiatives and IT work streams associated with the running of the Sales Force  BAU IT Services as well as supporting the delivery of IT Programmes.

 

What you’ll be doing:

  • Managing and delivering of the IT service
  • Managing and training your direct reports of which the team is made up of SalesForce administrators
  • Working on Strategic work and 3rd party management
  • Engage and utilising SAP and interpret FRANGO forecasts and understands the MOB process

 

What we’re looking for:

  • ITIL foundation v2/v3
  • Previously worked as a Salesforce Administrator
  • Experience in managing a diverse technical landscape comprising of various hardware, software (bespoke and third party) and locations.
  • Experience in managing multiple, concurrent projects with various delivery dates / sponsors.
  • Excellent analytical and problem-solving skills 
  • Stakeholder management
  • Must have sound knowledge and experience in all Microsoft desktop applications
  • Experience of managing teams c.15+

 

You may have previously managed an IT function that aligns itself with ITIL best practice, as this is a new role for a new service you will be setting up the initial team have responsibilities of further building the team that will increase as more services are taken on.

 

For more information about this great opportunity, please contact us:

tom@jiyuconsulting.co.uk

01793 374072

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Sales Manager

RTB House

15 days ago
15 days ago

What you will do:

  • identify new sales opportunities and convert them into RTB House customers on the Brazilian market;
  • generate sales by handling all aspects of the sales cycle from prospecting to close;
  • partner with technical and account management teams;
  • execute customer communications via telephone or email, in line with standards and procedures;
  • create formal offers and present them to potential customers;
  • deliver high levels of customer relationship management, satisfaction, and interaction;
  • report on the status of sales processes regarding both existing and potential customers;
  • develop professional and technical knowledge by attending training sessions.

Requirements:

  • understanding of the online advertising industry,  digital branding area and relationship with agencies, performance marketing, and the RTB model;
  • experience selling video campaigns;
  • a minimum of 4-year sales experience in a B2B environment;
  • university degree: marketing, advertising, biz administration, engineering;
  • great analytical skills;
  • persuasion, exceptional negotiation and communication skills;
  • knowledge in sales frameworks and techniques
  • fluency in English.


We offer:

  • competitive salary and incentives plan, based on experience and increasing performance;
  • the joy of working and learning in one of the fastest growing sectors in online advertising;
  • a rewarding career in a friendly and inspiring atmosphere;
  • the opportunity to participate in ambitious projects in the growing, international organization;
  • your ideas and creations will have a chance to make an impact and lead the market.
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Technical Support Engineer

Estee Lauder

6 days ago
6 days ago
Technical Support Engineer ( Job Number: 210361 )
Brand : Estée Lauder Companies
Job : Security / Facilities / Maintenance
Primary Location : Europe, Middle East, Africa-United Kingdom
Schedule : Full-time
Shift : 1st (Day) Shift
Job Type : Standard
Description

The Estée Lauder Companies is currently recruiting for an Technical Support Engineer within the facilities department on a day shift basis to join an experienced and committed team at Whitman Laboratories where we manufacture around a fifth of Estée Lauder’s global sales output.

The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products.

As the global leader in prestige beauty, we touch over half a billion consumers a year. Our Company's products are sold in over 150 countries and territories under the following brand names:

Aveda, BECCA, Bobbi Brown, Bumble and Bumble, Clinique, DKNY, Estée Lauder, GLAMGLOW, Jo Malone London, Kiton, La Mer, Lab Series, MAC, Michael Kors, Origins, Smashbox, Tom Ford, Tommy Hilfiger, Too Faced and many more.

We would love for you to come and join the Estée Lauder family, where the successful candidate will be responsible for providing essential technical support for plant, equipment and systems for the Facilities Engineering, Production Engineering, Projects Engineering and Environmental Health and Safety teams as we continue our exciting journey of innovation, change and transformation.

Key Responsibilities will include:

  • Providing technical support and guidance to the Engineering teams as required, ensuring the plant and equipment remains operationally effective and compliant.
  • Providing information and guidance to the Facilities Engineering Team on defective or operationally impaired equipment as identified through their planned or reactive maintenance activities.
  • Provide electrical engineering technical support as required on capital projects from concept to delivery and operation, whilst ensuring compliance with business and regulatory requirements.
  • Monitor and analyse the site energy consumption, identifying opportunities for improvement and identification of abnormal activity for fault finding purposes.
  • Liaise with contracted support to ensure site electrical infrastructure remains compliant with UK Legislation and Corporate requirements (I.e Fixed Wiring Inspections). Ensure electrical engineering drawings are maintained and up to date.
  • Work with the on-site EHS team to ensure all new legislation and corporate requirements around Electrical Services is incorporated into site working practices and procedures, including participation in any internal EHS audits that require support.
  • Support the Global EAS sustainability initiatives through involvement in improvement projects and energy conservation teams as required.
  • Act as the site technical authority for electrical installations. Advising on new installations, current capacity constraints within the site electrical system infrastructure and approving electrical alteration works to site distribution.

If you enjoy working in an environment where you can make a difference, and work within a unique culture, we would love to hear from you.

Benefits that would be available to a successful candidate would be:

  • Holiday Entitlement of 25 days – increases with length of service
  • Day of Holiday for your Birthday
  • Pension – NEST auto-enrolment to RSIP
  • Product Discounts – 15 discounted products every month from our onsite Company store
  • Goody Bags filled with an array of Estee Lauder and Co products – every 6 months
  • Ongoing Welfare support such as Mental Health checks, Mole Screening and more.
  • Gym discounts via ELChoices

Working at The Estée Lauder Companies means that you get to take part in this exciting journey and work with amazing people who are passionate about our large portfolio of famous brands.

Qualifications

Qualifications that are essential/desirable for this role include:

  • Engineering Technical Qualification (CG, BTech etc)
  • Minimum of 5 years experience
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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ICA Technical Support Engineer

Xylem

5 days ago
5 days ago

Overview of the Role:
This role will preferably be based in the South East and will involve the design, technical and application support (pre and post-sale) of Instrumentation, Control, Automation and Telemetry equipment across all Vertical Markets and Sales Teams. You will deal with both internal and external customers, whilst delivering a consistently high level of support and advice within agreed KPI’s. You will need to maximise commercial opportunities through the support you provide.
Essential criteria:

  • Preferably a qualification in Electrical and/or Electronic Engineering
  • Must have experience in Control Panels, Telemetry, Instrumentation and SCADA Systems, ideally within the Water Utilities Industry
  • Good written and verbal skills are essential together with commercial awareness and a commitment to customer satisfaction. Ability to create documentation as a Technical Author
  • Computer literate and ability to work with others as part of a small team, providing expert support and advice to the rest of the business.
  • Remote and local diagnostic and fault finding of Electrical control systems
  • Full Clean Driving License

Preferable

A knowledge of:

  • WIMES specifications
  • Commissioning
  • Pumping Systems and operation
  • Pumping Station Controllers and PLC’s
  • PLC Programme code
  • Single and Three Phase Motors
  • Xylem Product offering
  • 18th Edition for electrical installations
  • CSCS/EUSR or other Water Company Safety passports
  • Presentation Skills

Key Accountabilities

  • Point of contact for both phone and email support and providing appropriate technical and commercial support within specified timescales.
  • Reading and interpreting client specifications and requirements and producing subsequent detailed designs and / or Request for Quotations.
  • Reviewing of project designs both technically and commercially.
  • Providing support for Quotations and Projects to the relevant teams across the UK and Ireland.
  • Support internal Product Development
  • Support the design and manufacture process of Control Panels across Xylem’s panel partners.
  • Support for FATs, SATs and on-site support (less than 10% of time).

Overview of Xylem

 

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

 

If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com​.

 

We Offer You More Than Just “A Job”

           

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Emerging Leaders, and Working Parents Networks.
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Product Support Engineer - On Prem

Imperva

14 days ago
14 days ago

Product Support Engineer – On Prem

 The Opportunity

Imperva is looking for a highly motivated, hands-on experienced Product Support Engineer to join our team in Belfast.

The Product Support Engineer will report directly to the Technical Product Support Manager and will be responsible for providing best-in-class technical support.

As a PSE you will provide technical support services for Imperva’s customers, partners and prospects supporting a business-critical security product deployed in enterprise clients from various business sectors such as Insurance and Finance.

Responsibilities

  • Diagnosis and investigation of complex technical problems, identify root cause and provide effective solutions.
  • Manage critical and high visibility customer issues.
  • Act as a subject matter expert for customers in security.
  • Work directly with product development to resolve issues in the field.
  • Act as a focal point for technical issues and make sound decisions quickly.
  • Understanding and documenting customer requirements, managing expectations, and providing excellent customer service.

 

Key Requirements

 

  • Excellent communication (written and verbal) and interpersonal skills.
  • Excellent analytical and problem-solving skills with a strong sense of customer commitment.
  • Highly motivated self-starter and team player who enjoys sharing knowledge and experience with peers.
  • Ability to build relationships and collaborate effectively with product development, technical account management, sales and Customer Success.
  • Ability to write technical documentation and knowledge base articles suitable for external publication.
  • Ability to prioritize based on data and problem severity or business impact.

 

Essential

  • 3+ years of experience in any of the following areas:
    • Technical Support
    • Information Security
    • QA (Security/Network products)
    • Cloud Services
  • Good knowledge and understanding of networking (e.g. TCP/IP, routing protocols, HTTP, SSL/TLS, load balancing, proxies, reverse proxies, DNS).
  • Good knowledge and experience of Linux (CLI experience preferred).
  • Knowledge and understanding of Databases including Oracle, MSSQL or similar technologies.

 

Desirable

  • degree in Computer Science or related field
  • Advanced certifications such as CISSP/CCNP/DBA etc.
  • Working experience of tcpdump, Wireshark and other sniffing tools.
  • Knowledge in programming or the ability to read/write pseudo code.
  • Experience in SQL query writing.
  • Scripting ability in any scripting language – (e.g. Python/Bash).
  • AWS, GCP, Azure or cloud computing platform experience
  • Familiarity with OWASP top 10.

 

 

Our Company

Imperva is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva—Protect the pulse of your business. Learn more: www.imperva.com, our blog, on Twitter.

 

Rewards

Imperva offers a competitive compensation package that includes base salary, medical, flexible time off, and more. It’s an exciting time to work in the security space. Check out our products and services at www.imperva.comand career opportunities at www.imperva.com/careers

Legal Notice

Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.
#LI-CR1

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Product Support Engineer - Cloud WAF

Imperva

21 days ago
21 days ago

Product Support Engineer – Cloud WAF

Cyber Security is a big deal. It’s in the news, growing rapidly, a critical tool for every company, and our specialty. 

Imperva is a cybersecurity leader that delivers best in class solutions to protect data and applications on-premises, in the cloud, and across hybrid environments.

The Opportunity

As a Product Support Engineer for our End User Customers, you will play an integral part of building our Imperva Global Support Team, working alongside our exceptional team of professionals in Product Support, Engineering, QA, and Sales Security Engineering (SE). The successful applicant will gain a deep understanding of the Imperva product line technology, while diagnosing and solving complex technical issues, and creating a viable and timely solution to customers.

Responsibilities:

  • Become a focal point for technical issues for our clients and make sound decisions quickly.
  • Have a strong customer focus a must, paired with demonstrable Troubleshooting and Networking competency
  • Understanding and documenting the customer's requirements, managing expectations, and providing excellent customer service.
  • Analyzing customer feature requests and forwarding them for higher level escalations.

Qualifications:

  • 3+ years of experience in any of the following areas:
  • Technical Support
  • Information Security
  • QA (Security/Network products)
  • Cloud Services
  • Knowledge of networking (e.g. TCP/IP, routing protocols, HTTP, SSL/TLS, load balancing, proxies, reverse proxies, DNS, caching, BGP)
  • Proven problem solving skills with a strong sense of customer commitment
  • Prior experience with web servers (Nginx, IIS and more)
  • Prior experience with Linux and other Unix operating systems
  • Excellent communication (written and verbal) and interpersonal skills
  • Prior scripting experience (Python, Perl, Shell) an advantage
  • Familiarity with OWASP top 10
  • Familiarity with bot mitigation an advantage
  • S. in Engineering/Computer Science or equivalent experience in a technical field an advantage

 

Our Company

Imperva is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva—Protect the pulse of your business. Learn more: www.imperva.com, our blog, on Twitter.

 

Rewards

Imperva offers a competitive compensation package that includes base salary, medical, flexible time off, and more. It’s an exciting time to work in the security space. Check out our products and services at www.imperva.comand career opportunities at www.imperva.com/careers

Legal Notice

Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.
#LI-CR1

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IT Support Engineer - SystmOne

Focus 5 Recruitment

4 days ago
4 days ago

 

We’re looking for an experienced IT Support Engineer who MUST have SystmOne support and administration experience. This is a fantastic opportunity to join a fast growing IT business working with the NHS and their associated GP practices.

This IT Support Engineer (with SystmOne experience) will work from home but MUST be located within commuting distance of NHS properties in the West Cambridge area (Ely, Cambridge, Peterborough etc.) in order to undertake on-site support and roll-out work when needed. The business you will be joining has ambitious plan to grow through 2021 providing the potential to develop and enhance your career.

 

Required experience

Full office 365 suite support

  • Creation of Exchange users
  • Creation of groups
  • Creation of generic emails
  • 365 licensing and admin support

SystmOne Administration and Support

  • User admin and setups
  • Full SystmOneback end configuration, setup and maintenance
  • Reporting fuctionsand creation to support data submissions
  • Pathology maintenance and setup with CUH
  • 111 integration and setup using API configuration
  • SMS Setup and configuration

Website Creation and Admin

  • Maintaining the website
  • Adding or editing content
  • Support of links and appointment booking tools

Mobile Phone Contract Administration

  • Request and assign new SIM to the current contact
  • User Management and SIM porting to new provider if required

 

Preferred Experience

EMIS Administration and Support

  • User admin and setups

Smartcard Administration

  • Creation of new users requiring Smartcards for SystmOneand other SPINE function
  • Amending existing smartcard users to assign the correct system rights and roles
  • Active user monitoring to ensure adherence to service level agreements

NHSmail Administration

  • Creation of new users on the NHSmailplatform
  • Action leavers and new starters
  • Assign Email functions to certain staff

 

Why join this growing business?

They offer career progression for hard working individuals to support the growth of the business, and this can include progression into Senior, Lead and Management positions.

This role would suit candidates who have worked in one of these roles: -
IT Support Engineer, 2nd line support, 1st line support, IT Field Engineer.

CVs and applications are being given immediate attention for this role. Please apply ASAP for further information and consideration.

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Senior Release Manager – New IP

SEGA Europe Limited

16 days ago
16 days ago
Creative Assembly’s award-winning team behind Alien: Isolation are exploring new frontiers with a brand-new and exciting First-Person Shooter IP.
This is an excellent opportunity for a Senior Release Manager to join our talented production team at our studio in Horsham, based in heart of Sussex, England.
In this exciting role, you will bring your previous experience in a Live game environment and work alongside and support the Director of Live Operations and Development Director to oversee and deliver content that is ready for release into the live operations phase.
Key Responsibilities

As a Senior Release Manager on the project, you will bring your previous experience working on console and PC games and play a critical role in the delivery and release of our content. You will have a have completer-finisher mindset in your approach to your work and understand how this impacts the wider team dynamic. You will work closely and collaboratively with the development team, the product owners and the development managers to coordinate safe and reliable delivery of content releases. You will interpret the schedule and communicate with the leadership team when a more flexible, agile approach is required to meet our project goals.
On a day to day basis, you will:
  • Plan, coordinate and communicate all the moving parts involved in taking a content release from development, through finalising stages, and out to our players. Working closely with Product Owners and Development Managers, you will be responsible for reliably planning and delivering seasonal content for a brand-new FPS experience. 
  • Document, track and communicate project status and scheduling changes, and communicate all relevant changes with key members of the team as well as all stakeholders, and adapt the schedule accordingly. 
  • Drive improvements in our release pipelines and build processes. Work with the various stakeholders to triage a build appropriately as it moves towards its release deadline. Discuss and escalate concerns.
  • Ensure tech and decision pipelines are freed up or are made aware of bottlenecks ahead of time.
  • Assist Director of Live Operations and Development Director in creating and presenting weekly status reports. 
In this role, you will develop and foster positive relationships within the team and other relevant third parties including internal relationships with SEGA.
Knowledge, Skill and Experience

Essential
  • Proven experience of delivering at least one console game title
  • Experience with Agile/Scrum
  • Excellent problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to prioritise tasks and work to tight deadlines
  • Detail oriented with very strong organisational skills
  • Fluent in Product Development Pipelines and Workflows
Desirable
  • At least one shipped title as Live Operations service.
  • Experience working with live game services
  • Advanced skills with software such as PowerBi, Excel, PowerQuery
Previous experience working in one or more of the following roles would be advantageous:
  • Deployment management
  • Data or Business Analysis
  • QA

Creative Assembly is about the right people making the best games. We are united through our values; Quality, Focus, Teamwork, Respect and Trust. 
Winner of multiple Best Place to Work Awards, we house many talented people, from trainees to industry veterans who constantly challenge us and make sure we are striving for the best within our games and our studio life.
We have studio sites in Horsham UK and Sofia Bulgaria, including a number of bespoke state-of-the-art audio suites and a dedicated motion capture site.
Currently we are working fully remotely, and we continue to assess the COVID-19 situation with the safety of our staff our number one priority. We are still actively recruiting and onboarding new staff each week. Our expert IT and HR teams will set you up with everything you need to join remotely whether you will need to relocate to the UK (or within the UK) now, or at a later date.
We offer many benefits to support you and your family including:
  • Bespoke and funded relocation package for you and your dependents, with support throughout the process from our dedicated Relocation Specialist
  • Enhanced maternity and paternity, private medical and dental insurance, life insurance, permanent health insurance, critical illness cover and free health care screening
  • Generous holiday allowance plus full studio closure over the Christmas and New Year period, as all UK Bank holidays
  • Annual discretionary studio bonus
  • Join our award-winning education and social responsibility programme; the Legacy Project, as an industry ambassador to mentor and educate others
  • Defined career development pathways and personalised training support including; SEGA Dev Day, internal masterclasses, prestigious creative workshops, on-site training with renowned specialists and global conference attendance
  • Season ticket travel loans and cycle to work scheme with free bike servicing and discounted car valet service on site
  • Free games and merchandise plus access to our extensive games library
  • Free breakfast every day - toast, bagels, pancakes, cereals, yoghurts, fresh fruit, smoothies, juices, milkshakes and more in our fully stocked kitchen*
  • Wellbeing support with an employee assistance programme and onsite confidential sessions
  • In-studio heavily subsidised massage therapy*
  • Discounts for home technology, travel insurance, corporate gym membership, cinema tickets, holidays, trips out and Ikea vouchers, and many local businesses including estate agents
  • Studio parties for you and your family; such as our Summer Festival, Christmas Party plus a separate Children’s Christmas Party. We also have Cinema days and wrap parties for game releases*
  • Studio community activities such as free Japanese lessons, life drawing, creative writing, Pilates, Walking Challenges, Couch to 5k, basketball, game and movie evenings, board game club, 5-a-side football, CA Choir, Sword fighting (yes, sword fighting) and loads more*
*some of the above in-studio benefits are on hold while we work remotely during COVID-19.
Our studio sites have disabled access. We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.  
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Head of Network Support

Direct Line Group

BromleyBromleyCoreCoreGlasgowGlasgowLeedsLeedsLeedsLeedsDoncasterDoncasterManchesterManchesterIpswichIpswich
10 days ago
BromleyBromleyCoreCoreGlasgowGlasgowLeedsLeedsLeedsLeedsDoncasterDoncasterManchesterManchesterIpswichIpswich
10 days ago

This role is a position that can be based out of any location nationally

This role will close on Friday 5th March

What the role involves

As a member of the Motor Networks leadership team you will be involved in shaping the design and implementation of our Motor Network Strategy in order to deliver a resilient and high performing repair network whilst ensuring we keep up to date with changing customer demands and vehicle technology. This is achieved through providing informative operational data, crafting and delivering innovative projects across our network, and constantly challenging your peers to aim higher. The role also acts as the conscience of the directorate, providing the framework and culture required to keep our staff in DLGAS safe and ensure we maintain the highest standards for our customers. You will direct a team of circa 40 people covering a wide range of important and complex roles.

Skills and knowledge required in this role

The successful candidate must be highly numerate with excellent communication skills. The ability to offer robust challenge across all levels of the organisation is crucial, as is an ability to handle a fast paced and multifaceted workload. Whilst knowledge of Claims and motor repair is useful, it is not crucial

Customer

As a key member of the leadership you are responsible for driving the customer agenda across the repair network and supporting both DLGAS and our external network to deliver market leading performance.

Health & Safety

The role is responsible for delivering and maintaining the framework to support the health and safety of over 1400 colleagues in DLGAS including over 100 recovery vehicles. This involves comprehensive oversight of all 21 DLGAS sites and keeping up to date with all relevant guidance and legislation.

Finance

Close engagement with Finance and the wider business on a number of critical reporting and insight activities including indemnity and inflation analysis.

Risk

The Head of Network Support plays a critical role in the risk management of the directorate and represents the area on a number of group level forums. A good understanding of risk and the relevant controls and reporting are therefore very important.

This role is a position that can be based out of any location nationally

This role will close on Friday 5th March

What the role involves

As a member of the Motor Networks leadership team you will be involved in shaping the design and implementation of our Motor Network Strategy in order to deliver a resilient and high performing repair network whilst ensuring we keep up to date with changing customer demands and vehicle technology. This is achieved through providing informative operational data, crafting and delivering innovative projects across our network, and constantly challenging your peers to aim higher. The role also acts as the conscience of the directorate, providing the framework and culture required to keep our staff in DLGAS safe and ensure we maintain the highest standards for our customers. You will direct a team of circa 40 people covering a wide range of important and complex roles.

Skills and knowledge required in this role

The successful candidate must be highly numerate with excellent communication skills. The ability to offer robust challenge across all levels of the organisation is crucial, as is an ability to handle a fast paced and multifaceted workload. Whilst knowledge of Claims and motor repair is useful, it is not crucial

Customer

As a key member of the leadership you are responsible for driving the customer agenda across the repair network and supporting both DLGAS and our external network to deliver market leading performance.

Health & Safety

The role is responsible for delivering and maintaining the framework to support the health and safety of over 1400 colleagues in DLGAS including over 100 recovery vehicles. This involves comprehensive oversight of all 21 DLGAS sites and keeping up to date with all relevant guidance and legislation.

Finance

Close engagement with Finance and the wider business on a number of critical reporting and insight activities including indemnity and inflation analysis.

Risk

The Head of Network Support plays a critical role in the risk management of the directorate and represents the area on a number of group level forums. A good understanding of risk and the relevant controls and reporting are therefore very important.

Job Type

Full Time

Posted

4 days ago

Description

Provides the first line of support and problem resolution for technology products or applications.

Job title:

2nd Line - Software Support Analyst

Job Description:

Help us strengthen our One Education Service Desk team as a 2nd Line Software Support Analyst providing support and service expertise to Local Authorities across the UK and business alike.

The primary focus of the Application Support Desk is to manage incidents to find an effective resolution.

Location - Role is open to remote- based option ideally within proximity of Bedford . Able to travel Bedford Office location as and when required.

The ideal candidate will be highly motivated, creative and a real team player, demonstrating an ability to work well within the team as well as with both internal and external stakeholders.

You will aim to exceed targets and standards set by their Team Leader and the Customer Charter. They will have a responsibility to ensure that service level agreements are met and that both internal / external customers receive a timely response to their requests.

What you’ll be doing:

  • Provide predominately 2nd with limited 1st line support to external customers
  • Take ownership of customer incidents to ensure timely and effective solutions are provided.
  • Thoroughly investigate customer reported front-end application issues through fact gathering and remote support.
  • Identify usability issues, answer queries, replicate software application defects and then provide detailed quality resolutions.
  • Investigate customer issues by replication within our software, interrogating the corresponding data, asking intelligent questions and understanding the related business rules.
  • Learn, support and investigate the functionality of the software at all levels.
  • Adhere to and improve upon Application Support processes.
  • Build strong relationships within Application Support and other departments to help identify workarounds, solutions and opportunities for knowledge creation.
  • Contribute towards Knowledge Management in the wider business, become a subject matter expert and product virtuoso.
  • Follow and understand data protection rules.

What we’re looking for-

  • Successful experience of software customer service or recent computing education.
  • Investigative and problem-solving skills.
  • Knowledge of Microsoft Office (Word, Excel, Outlook, Teams, etc.).
  • Desired Skills/Experience
  • Experience in a front-end software support role.
  • An understanding of the factors and issues affecting Local Government (i.e. Children’s Services, Education, etc.).
  • Commercial acumen.
  • Experience with some of the following technologies / disciplines:
  • Capita One Education
  • Incident Logging System (ServiceNow, Dynamics CRM, etc.)
  • Databases (Oracle/SQL Server)
  • Creating and reading SQL
  • Data interrogation and analysis (e.g. Excel, CSV, XML, etc.)
  • ITIL v4
  • Software Lifecycle

About Capita One

Capita One works to transform the lives of children, young people and families. We give our customers the information they need to improve outcomes and that’s why we’re currently delivering solutions to 120 local authorities to support early intervention and prevention. Our team is as passionate about people as we are - that’s why many of them have joined us directly from local authorities and the public sector – and why you could too.

Capita One are part of Capita Plc, a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions.

What’s in it for you?

  • A competitive basic salary
  • 23 days holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent