team leader jobs

Near manchester, north west
4100Jobs Found

4100 jobs found for team leader jobs Near manchester, north west

R
R

Support Worker - Learning Disability and/or Autism

RAINBOW PERSONNEL LIMITED

Stockport, NW
3 days ago
Stockport, NW
£9.35 - £9.35 Per Hour
3 days ago
£9.35 - £9.35 Per Hour
Rainbow Living- Community Support Worker
Role Title: Support Worker
Reporting to:Service Manager
Accountable to:Service Manager & Registered Manager
Role Category/Type: Health & Social Care
Availability: Full time / Part time / Bank
Location:Greater Manchester
Rate: £ 9.75   p/h
Role Description:
To look after the well-being of the service user and to help support the Service user to live their lives as independently as possible and support them in reaching their potential, through both practical and emotional support. Tailored to the needs of the individual. The Roleis incredibly varied and rewarding role as you will be helping vulnerable people to improve their quality of life, achieve their goals and make a very real and positive difference to their lives.You could work both independently and as part of a team, in a variety of different settings, such as in the individual’s home or within the community setting.
At Rainbow Personnel we aim to deliver a quality service which is judged on outcome based results, and Person Centred Led.
Role Responsibilities:
• Providing Personal Care and Active support according to the Person-Centred Care Plan of the Service-User
• To report back any concerns relating to the health of the service user directly to the team leader
• Promoting well-being and full independence were possible
• Conducting Observations
• Medication Administration, Monitoring and Compliance
• Complying with Policies and Procedures
• Identifying, Reporting and Recording Incidents, ABC Charts, Body Maps and Accident Forms
• Completing a Daily Report
• Keyworker 1:1 Session with named Service-User
• Provide Nutrition and hydration support
• Assist in domestic duties
• To liaise with management
• To participate in team meetings
• To undertake service training.
• To undertake online training
• Supporting the Service-User within the community, i.e. GP & Hospital Appointments, Family Visit,  College, Shopping, Leisure, Parks, Holiday
Role Specific Requirements:
• Possession of a clean full UK driving licence
• Appointment is subject to a Disclosure and Barring Service (DBS) check
• Not gender specific
• Attained or ability to work towards a Care Quality Certificate and/or higher qualification.
• Knowledgeable in care management, care standards, regulations, and service user values
Benefits and Incentives:
• Paid Holiday up to 28 days
• Staff Uniform provided (where required)
• Access to Nationally Recognised Qualifications
• Support towards Care Certificate Qualification
• Supervision and Personal Development
• Pension Contribution (after 6 months of Service)
• Competitive Pay Rates
• Mileage Allowance Paid (where required)
A
A

SQL DBA Team Lead

Adria Solutions

Manchester, NW
1 day ago
Manchester, NW
£60k - £75k Per Year
1 day ago
£60k - £75k Per Year
SQL DBA Team Lead

On behalf of our market leading client, we are recruiting for a SQL DBA Team Lead. As SQL DBA Team Lead you will be responsible for the timely delivery of quality, reconciled data to several internal departments.

The duties of the SQL DBA Team Lead will include:
  • Provide leadership to the DaaS DBA team, including monitoring of internal KPIs and SLAs
  • Contribute to the strategic direction of the Data Delivery Service
  • Represent the Data Delivery Service in the wider Managed Service function
  • Regularly audit the effectiveness of the Service and act where service levels drop below acceptable levels.
  • Manage all SQL Server database servers and databases, ensuring configuration, security, availability, and replication settings are in line with business requirements
  • Analyse and plan for immediate and future capacity requirements
  • Monitor application and database performance to alleviate bottlenecks and issues to ensure continued delivery of service
The SQL DBA Team Lead will have/be:
  • Excellent understanding of SQL Server and its development including T-SQL queries, stored procedure, user defined functions, views, indexes
  • Leadership ability to engage employees in a high pressurized environment.
  • Excellent analytical problem-solving skills, identifying root causes and offering solutions
  • Good line management and organization skills
  • Strong numerical literacy with the ability to understand and suggest improvements to operation processes

This is a fantastic opportunity for a Lead Database Administrator to join an award-winning company, where you will work in an innovative and dynamic environment and play a vital part on the companys transformational journey. For your hard work you will be rewarded with a generous benefits package:

  • Competitive Salary
  • Flexible working hours with the opportunity for some home working
  • An additional day off for your birthday!
  • Company pension scheme and group life assurance
How to Apply if youre Interested in this Job:

If this sounds like your perfect role, click Apply without delay!

If its not quite the job youre looking for, details of all our current roles can be found on our website, www.adriasolutions.co.uk

SQL DBA Team Lead

Interviewing and onboarding for this role will be going ahead remotely while Covid-19 restrictions are in place.

H
H

Designer/Product Development Manager

happy linen company

Manchester, NW
2 days ago
Manchester, NW
£28k - £45k Per Year
2 days ago
£28k - £45k Per Year
Designer/Product Development Manager

Salary circa 28-45k dependent on skills and experience

Location: We are based In Trafford Park, Manchester – free on-site parking

During Covid we have been WFH but post we will implement our flexible working policy once again

Full time

Company Overview:

Happy Linen Company is a young and innovative, online, children’s textile brand. We currently cater to the 3-7 age range and will be introducing a baby range (0-2 years) this year. Currently, our core products are bedroom textiles with unique designs, however we are actively looking to diversify into other areas – we have a creative and innovative approach, whilst maintaining our company ethos – serious about happy!

About the job:

We’re looking for an experienced, creative Design/Product Development Manager to join our rapidly growing team (currently 5), to manage all aspects of our product development and design plans. The role reports directly to the Managing Director.

The individual will play a central role to the overall vision of developing a go-to children’s homeware and fashion brand. The primary objective is expanding our product offering by identifying key trends in children’s homeware and fashion and taking product ideas from inception to realisation by working closely with freelance designers and suppliers.

We are looking for someone that:

  • Embraces the freedom and challenge of bringing new ideas to the business, actively managing the diversification of our current product offering within the children’s sector.
  • Leads all aspects of our design and product development plans, taking responsibility for the entire development process from design concept to realisation.
  • Works with the MD to create a long-term product strategy which supports the business’ growth ambitions.
  • Will manage our current freelance designers and suppliers to approve designs, colours, fabrics, qualities & trims and direct reports.
  • Supports the Managing Director to manage and liaise directly with suppliers and factories, maintaining strong relationships with our supply chain.
  • Has a relevant degree in product development/textile design is preferred but not essential.

Skills Required:

  • Hands-on experience working within a product development or design role in the home furnishings/textiles/fashion industry. Direct experience of the children’s market is key.
  • Able to identify key trends, directions and new technologies and present these to stakeholders via mood boards, colour boards or other methods.
  • Demonstrated leadership skills in previous roles enabling you to grow, manage and develop a team.

 

Creative skills and eye for detail are matched by excellent project management skills, with experience in preparing comprehensive project plans and detailed cost estimates.

Experience of product sourcing, from supplier nomination to post-delivery (including but not limited to maintaining test reports, leading fit sessions to ensure product is fit for purpose and giving comments to suppliers).

You’re able to see the big picture and are adaptable enough to go from strategy and board discussions one day to rolling up your sleeves and analysing samples the next.

You have an understanding of relevant compliance standards (predominantly UK) for our products.

Relevant software knowledge including Creative Cloud (Illustrator, Photoshop) and experience working with and creating product design files including NED Graphics and AVA. 

Preferably 4+ years’ experience in a similar role with some, if not all experience in a children’s brand.

Most importantly you have a great attitude. You’re not daunted, but excited by the prospect of the responsibility you’ll have to grow the business… and you’re serious about happy!

Benefits:

  • A competitive salary.
  • You'll be one of the earliest employees into our team – and a key player in building the brand.
  • Flexible working policy.
  • Free bedding and a staff discount.
  • Company Pension scheme.

We’re still small – help us shape what other perks we could consider!

As a fast growing, privately-backed business, we have big ambitions and are already developing at a swift pace. We encourage creative ideas and people, listening to and supporting each other to meet the company’s objectives. With this approach, we build our internal team with long-term objectives and development in mind.

Core to our business is a commitment to sustainability, ethical production, people and giving back. Our Giving Back campaign has been in place since day 1, to date providing over 30,000 meals for those in need and supporting various other local community initiatives and causes further afield.

How to apply: Please send your cv by return.

We always appreciate candidates who have shown an eagerness to understand our brand, the role, and who can clearly articulate why they think they’d be the right fit.

Closing date: 10th March 2021

 

N
N

Acute Oncology Team Leader

National Health Service

Manchester, NW
2 days ago
Manchester, NW
2 days ago

Acute Oncology Team Leader

The Christie NHS FT

The closing date is 16 March 2021

Job overview

An exciting opportunity has arisen to lead our Acute Oncology Ambulatory Care service as a part-time (30hrs), Band 7 team leader, on a fixed term contract, covering Maternity leave for approximately 12 months.

The successful candidate will need to have excellent leadership skills and a good understanding of acute oncological care along with an innovative, adaptable and patient-focused approach to ensure that the service is safe and effective and patient centred.

You must be flexible, innovative, and resourceful with excellent organisational and developmental skills.

The post holder will work with a high level of autonomy but also be able to work as part of a team to ensure that key deadlines are met. Excellent communication, leadership skills and the ability to work with a diverse range of teams are essential.

Main duties of the job

To provide professional leadership and line management responsibility for qualified/unqualified nurses & student nurses in Acute Oncology Service (AOS) ambulatory care unit.

To lead the day to day provision of an effective acute oncology service at the Christie for patients and their carers. To liaise with all services involved in the patients oncology care both within the hospital and in the community. To provide leadership for the team providing seamless care to patients and have continuing responsibility for the management and development of the service. To demonstrate initiative and vision to move the service forward whilst and leading in implementing service changes/ developments.

About us

Ambulatory Care Service - this service is operational from 08:00-21:00. This unit provides prompt nursing and medical assessment and treatment of patients via the hotline service or from outpatient areas within the hospital. The service is utilised to ensure prompt assessment and treatment of patients who require assessment but who are not likely to require an inpatient admission

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

Clinical Responsibilities

Provide an AOS service to enable patients to access expert advice and management with the side effects of their treatments

Communicate with patients and/or their carers regarding their care management dealing with highly sensitive information requiring sympathy and reassurance and where there are often barriers to understanding.

Assess patient provided information and provide appropriate and safe advice on a range of clinical issues.

Make clinical judgements from clinical information, evaluating alternative courses of action.

Organise personal work load and manage time appropriately.

Ensure that all computerised records are accurate and kept up to date

Liaise with the multi-disciplinary team with respect to the management of the critically ill patient.

Ensure effective communication between patients, their families and the healthcare team in order to maintain continuity of care and that appropriate and consistent information is conveyed to patients and their families.

Maintain links with specialist nurses/Ward nurses to ensure continuity of care.

Professional Responsibilities

Have expert knowledge and be able to advise and support nursing staff within trust & externally regarding emergency admissions and associated issues

Liaise closely with the medical team and other members of the MDT in respect of patient care promoting the highest standard of care

Represent the services at the Band 7 forum

To highlight areas of improvement/development within the department and

Undertake relevant projects.

Keep abreast of issues influencing the Trust both internally and externally and

Ensure senior colleagues and the team have a good understanding of the same

Participate in policy writing for the unit and Trust

Be fully aware of the Divisional objectives and the Trusts corporate plan

Quality

Audit activity and provide written reports of the efficiency and effectiveness of the service.

Support development of role by meeting with peers giving and receiving reflective feedback.

Maintain accurate records and provide necessary statistical data.

Participate in audit/research projects within Trust and coordinate with appropriate personnel to initiate change in clinical practice derived from outcomes.

Explore service development/expansion in line with Trust developments and the introduction of new treatments

Training & Education

To be up to date in all training programs including annual updates and maintain own awareness of clinical practice.

Supervise clinical staff and disseminate knowledge and current developments. Ensure all staff have an appropriate level of training and are offered relevant support

Present at training days and at conference

Initiate and undertake research and audit which will influence practice

Attend all mandatory study days and ensure attendance of all staff

Ensure personal and professional development is maintained to meet the needs of the service.

Supervise and appraise nominated staff group by establishing performance objectives and facilitating individual development opportunities through personal development plans.

Management

Provide management support for staff and act as preceptor to designated staff

To lead patients services. Review and implement change to the service to support ongoing improvements in clinical practice reflecting capacity and demand issues

To liaise with all the members of the MDT to ensure optimal bed usage

To organise daily work schedule and off duty rotas ensuring appropriate and effective skill mix and deployment of staff for appropriate patient needs

To assist in maintaining the staff and non-staff budget within agreed limits.

Be aware of Health and Safety issues and ensure relevant risk assessments or incident investigations are undertaken.

Report and record all accidents and complaints according to the agreed policy, investigating speedily and compassionately

Ensure all trust policies and procedures are adhered to and new ones implemented as necessary

To ensure all team members adhere to the uniform policy and maintain professional image for the unit

Report to Matron on patient affairs/activity and staff development.

Support those senior staff acting as appraisers to ensure they have a meaningful and achievable appraisal

Ensure each designated staff member participates in a personal development plan and act to maximise the potential of others

Assist/lead in the recruitment process for the department.

Take a progressive approach to the management of short and long-term sickness/absence in collaboration with the Matron and Human Resources

Take appropriate action in relation to any disciplinary matter when the need arises and follow procedures as laid down by the Trust.

Act up as required

PERSONAL

Demonstrate a pleasant and approachable manner and help create and promote a good working relationship.

Show professional and courteous manner whilst practicing excellent communication skills at all levels

To show respect for members of the team and endorse the ward philosophy of giving mutual support.

Being aware of ones own limitations, maintain confidentiality and adherence to NMC Professional Code of Conduct

Cooperate in own performance review by indicating learning goals and support needs.

Actively seek mentorship / supervision to enable reflection and development within the role.

Exercise effective leadership using sound organisation skills and judgment, upholding equality and diversity of colleagues and patients.

Person Specification

Other

Essential

  • Flexible
  • Team player
  • Highly committed and motivated
  • Conscientious and hardworking with a high organisational ability
  • Able to work without supervision
  • Ability to remain calm under pressure

Knowledge

Essential

  • Evidence of sound clinical knowledge.
  • Evidence of Continued Professional Development

Skills

Essential

  • Excellent communications skills
  • Excellent assessment skills
  • Ability to deliver a high quality of care
  • Computer literacy
  • Leadership skills
  • Ability to manage own workload

Desirable

  • Experience of working to deadlines
  • ECDL or equivalentf
  • Experience of acute oncology electronic systems or willingness to undertake training.

Experience

Essential

  • Relevant acute care experience
  • Leadership experience
  • Managerial experience
  • Band 6 experience

Desirable

  • Budget Holder Experience

Qualifications

Essential

  • RGN Level 1
  • Degree in Nursing Studies
  • Post Registration Certificate in oncology or equivalent
  • Qualification in teaching & assessing or equivalent

Desirable

  • Advanced Communication Skills
  • Leadership course
  • Management Course

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Christie NHS FT

Address

PAT Suite - E00019

Manchester

M20 4BX


Employer's website

https://www.christie.nhs.uk/

N
N

Biomedical Scientist Team Manager

National Health Service

Manchester, NW
3 days ago
Manchester, NW
£38.89k - £44.503k Per Year
3 days ago
£38.89k - £44.503k Per Year

Job Reference: 413-CPP.21-007-DS

Employer:
The Christie NHS Foundation Trust
Department:
Blood Tranfusion
Location:
Manchester
Salary:
£38,890 - £44,503

The Christie NHS Foundation Trust, situated in South Manchester is the largest cancer treatment centre of its kind in Europe and an international leader in cancer research and development. On 12th October 2018 The Christie NHS Foundation Trust was once again rated as Outstanding by the health regulator becoming the first specialist trust in the country to be given their highest accolade twice.

The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.


Biomedical Scientist Team Manager (Blood Transfusion) – full-time (37.5 hours per week)

Band 7 - £38,890 – £44,503 (WTE)

An exciting opportunity has arisen at The Christie Pathology Partnership (CPP) for a suitably qualified and experienced Biomedical Scientist Team Manager to join our Blood Sciences department.

We are looking for a keen, enthusiastic Biomedical Scientist with an interest in developing services to help us continue to deliver exceptional, high-quality integrated care to our patients. CPP is an excellent place to train and develop new skills, and further study will be supported.

About us

The Christie Pathology Partnership was formed in 2014 and is a joint venture between The Christie NHS Foundation Trust and SYNLAB, the largest provider of laboratory pathology and diagnostic services in Europe. We provide Pathology services for The Christie, the largest single site cancer centre in Europe, treating more than 44,000 patients a year and recently rated Outstanding by the CQC.

SYNLAB is the European leader in delivery of high quality pathology testing and imaging services. SYNLAB operates in 35 countries across four continents, employing more than 20,000 members of staff and conducting approximately 500 million tests per annum.

SYNLAB in the UK is a trusted expert in clinical laboratory services, drug and alcohol testing and food testing. We provide a wide range of testing capabilities and advanced pathology services through to the most innovative molecular and genetic diagnostic tests available today.

The purpose of the role includes:

Organising and managing a team of Biomedical Scientists, junior staff and support staff performing Biomedical analyses and processes. Ensuring a high quality of analysis agreed quality standards of service delivery and key performance indicators. Providing an expert level of theoretical and practical knowledge to the laboratory service. Full details of the role can be found in the attached job description / job summary.

The successful candidate will have:

  • HCPC State Registration as a Biomedical Scientist, with evidence of Continued Professional Development

  • MSc/FIBMS by examination, and is currently in possession of Fellowship of the IBMS (Blood Sciences, Biochemistry, Haematology, Immunology or Transfusion Science; Cellular Pathology, Histology or Cytology or demonstrates equivalent experience

  • High level working knowledge of biomedical techniques and practices at post honours degree level.

  • Expert interpretive and diagnostic skills.

  • Knowledge of National guidelines and protocols relating to specific discipline

  • Strong leadership qualities

To apply for this post you must be HCPC registered as a Biomedical Scientist and have a proven scientific and professional record.

SYNLAB is a committed equal opportunities employer and we are open to flexible working. Applicants must currently have permission to work in the UK.

For further information please email: sarah.evans111@nhs.net



The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance, and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Applicants invited to attend for interview will again be made aware of this at the point of invitation. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.
If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.

The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKBA website.

For all staff employed after 1st June 2018, the contractual terms and conditions of employment make the flu vaccination a mandatory requirement please see addiditional conformation sheet

You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.

As an employer, The Trust values equality, diversity and inclusion.

A
A

Service Desk Team Leader

ADB Airfield Solutions

Manchester
2 days ago
Manchester
2 days ago

ADB SAFEGATE Airport Systems

JOB TITLE:                Service Desk Team Leader

 

LOCATION:                Manchester office location plus homeworking

 

REPORTING TO:        Customer Experience Manager

 

DIRECT REPORTS:      Yes (7)

 

JOB PURPOSE:

ADB SAFEGATE Airport Systems is a provider of software and services to over 120 airports, enabling them to improve operational performance and deliver total airport management to its customers. Half of the people who fly each year are serviced by airports that rely on our software platforms.

A key competitive differentiator of our business is our 24x7 global service help desk, which acts as the first point of contact for our customers (International airports and third party stakeholders) for all support matters. We operate a technical help desk capability with a first time resolution rate of approximately 70%, without the need for escalation to other resolver groups. The Service Desk Team Leader will supervise this team and you will have overall responsibility for all Incidents, Requests, Problem and Change Management tickets that the team of support technicians and analysts manage.

An experienced service support analyst in a business-to-business software support environment in your own right, you will bring your own support analyst capabilities to complement the existing team. As Team Leader, you will be responsible for the capacity management of the help desk provision, ensuring that shifts are covered in line with best practice principles, and calls are answered within defined KPI s. As and when required, to cover any extraordinary unplanned shift cover shortages, you may be required operate as a service support analyst on shift, ensuring that accountabilities and responsibilities tie in with that role.

We pride ourselves on staff progression, placing a high emphasis on employee learning and development. You will have experience in developing individuals, and will thrive on encouraging them to grow within the business.

DUTIES AND RESPONSIBILITIES:

  • Team leadership, line management, and pastoral care to the 24x7 global service help desk team
  • Oversight on maintaining the quality of all tickets raised and progressed by the service help desk team
  • Provide the escalation point for service matters when required, taking ownership to ensure a high level of customer focus is provided to the customer base
  • Ensure that resources are deployed according to business priorities, and day/night shifts are managed in line with best practice principles, covering where necessary
  • Ensure calls are answered within KPI s, and maintain SLA performance for Response and Resolution management, positively influencing other service delivery areas, and third parties that make up those end-to-end services
  • Day-to-day management of our change management process, hosting the change advisory board meetings, and ensuring that changes to software/hardware/documentation are conducted in line with the auditing requirements of our policy, resulting in minimal change related incidents
  • Provision of a forward schedule of changes, ensuring that all stakeholders are kept informed of planned changes
  • Occasionally act as an escalation point (in the absence of the Customer Experience Manager)
  • Responsible for the management of the Configuration Management Database
  • Responsible for the provision and delivery of customer and internal team reporting, presenting on a weekly/monthly/quarterly (and ad-hoc), basis
  • Assist the quality and compliance team as required with annual BSI audits
  • Comply with the requirements of ISO9001, ISO/IEC20000-1, ISO/IEC27001, and other applicable industry standards.
  • Assist with Response Management duties, as and when required; such as answering the telephone / raise tickets on behalf of the Customer
  • Assist with the management and follow up of Critical and High Impact incidents
  • Escalate issues / non-compliance instances to the Customer Experience Manager
  • Assist with the continual improvement of Airport Systems processes and their application.
  • Influence and advise internal and external customers, at all management levels, regarding the availability and functionality of services and systems.

 

SKILLS /EXPERIENCE / QUALIFICATIONS / KNOWLEDGE

Essential:

  • Team Leader / Manager experience
  • Team development, including staff coaching, mentoring and training
  • Change Management experience
  • Proven experience working in an operational IT environment
  • Proven experience as a service support analyst in business-to-business software support environment, with experience of being responsible for overseeing and resolving tickets yourself
  • A strong interest in computer software/ hardware
  • Knowledge and understanding (from a support perspective), of hardware/infrastructure and COTS software; including LINUX, Windows, ORACLE SQL and VMware

Desirable:

  • Troubleshooting skills
  • Good IT literacy; use of Microsoft Office suite
  • Experience in using the Atlassian suite of software solutions (JIRA, Confluence, Insight)
  • ITIL Foundation certificate

 

PERSONAL ATTRIBUTES

  • A calm, open, patient and personable manner
  • Inquisitive and enquiring nature
  • Excellent verbal and written communication skills.
  • Excellent attention to detail.
  • Strong comprehension and lateral thinking skills
  • Ability to communicate and influence at multiple levels within the Business
  • Open, transparent and able to respond positively to issues and actively seek solutions, as necessary
  • Good organisational, planning and estimation skills, with the ability to multi-task and monitor the activities of others
  • Reacts quickly and confidently to urgent situations
  • A calm and patient manner.

 

 

A
A

Service Desk Team Leader

ADB Safegate

Manchester, NW
1 day ago
Manchester, NW
1 day ago
ADB SAFEGATE Airport SystemsJOB TITLE:                Service Desk Team Leader

 

LOCATION:                Manchester office location plus homeworking

 

REPORTING TO:        Customer Experience Manager

 

DIRECT REPORTS:      Yes (7)

 

JOB PURPOSE:

ADB SAFEGATE Airport Systems is a provider of software and services to over 120 airports, enabling them to improve operational performance and deliver total airport management to its customers. Half of the people who fly each year are serviced by airports that rely on our software platforms.

A key competitive differentiator of our business is our 24x7 global service help desk, which acts as the first point of contact for our customers (International airports and third party stakeholders) for all support matters. We operate a technical help desk capability with a first time resolution rate of approximately 70%, without the need for escalation to other resolver groups. The Service Desk Team Leader will supervise this team and you will have overall responsibility for all Incidents, Requests, Problem and Change Management tickets that the team of support technicians and analysts manage.

An experienced service support analyst in a business-to-business software support environment in your own right, you will bring your own support analyst capabilities to complement the existing team. As Team Leader, you will be responsible for the capacity management of the help desk provision, ensuring that shifts are covered in line with best practice principles, and calls are answered within defined KPI’s. As and when required, to cover any extraordinary unplanned shift cover shortages, you may be required operate as a service support analyst on shift, ensuring that accountabilities and responsibilities tie in with that role.

We pride ourselves on staff progression, placing a high emphasis on employee learning and development. You will have experience in developing individuals, and will thrive on encouraging them to grow within the business.

DUTIES AND RESPONSIBILITIES:

  • Team leadership, line management, and pastoral care to the 24x7 global service help desk team
  • Oversight on maintaining the quality of all tickets raised and progressed by the service help desk team
  • Provide the escalation point for service matters when required, taking ownership to ensure a high level of customer focus is provided to the customer base
  • Ensure that resources are deployed according to business priorities, and day/night shifts are managed in line with best practice principles, covering where necessary
  • Ensure calls are answered within KPI’s, and maintain SLA performance for Response and Resolution management, positively influencing other service delivery areas, and third parties that make up those end-to-end services
  • Day-to-day management of our change management process, hosting the change advisory board meetings, and ensuring that changes to software/hardware/documentation are conducted in line with the auditing requirements of our policy, resulting in minimal change related incidents
  • Provision of a forward schedule of changes, ensuring that all stakeholders are kept informed of planned changes
  • Occasionally act as an escalation point (in the absence of the Customer Experience Manager)
  • Responsible for the management of the Configuration Management Database
  • Responsible for the provision and delivery of customer and internal team reporting, presenting on a weekly/monthly/quarterly (and ad-hoc), basis
  • Assist the quality and compliance team as required with annual BSI audits
  • Comply with the requirements of ISO9001, ISO/IEC20000-1, ISO/IEC27001, and other applicable industry standards.
  • Assist with Response Management duties, as and when required; such as answering the telephone / raise tickets on behalf of the Customer
  • Assist with the management and follow up of Critical and High Impact incidents
  • Escalate issues / non-compliance instances to the Customer Experience Manager
  • Assist with the continual improvement of Airport Systems processes and their application.
  • Influence and advise internal and external customers, at all management levels, regarding the availability and functionality of services and systems.

 

SKILLS /EXPERIENCE / QUALIFICATIONS / KNOWLEDGE

Essential:

  • Team Leader / Manager experience
  • Team development, including staff coaching, mentoring and training
  • Change Management experience
  • Proven experience working in an operational IT environment
  • Proven experience as a service support analyst in business-to-business software support environment, with experience of being responsible for overseeing and resolving tickets yourself
  • A strong interest in computer software/ hardware
  • Knowledge and understanding (from a support perspective), of hardware/infrastructure and COTS software; including LINUX, Windows, ORACLE SQL and VMware

Desirable:

  • Troubleshooting skills
  • Good IT literacy; use of Microsoft Office suite
  • Experience in using the Atlassian suite of software solutions (JIRA, Confluence, Insight)
  • ITIL Foundation certificate

 

PERSONAL ATTRIBUTES

  • A calm, open, patient and personable manner
  • Inquisitive and enquiring nature
  • Excellent verbal and written communication skills.
  • Excellent attention to detail.
  • Strong comprehension and lateral thinking skills
  • Ability to communicate and influence at multiple levels within the Business
  • Open, transparent and able to respond positively to issues and actively seek solutions, as necessary
  • Good organisational, planning and estimation skills, with the ability to multi-task and monitor the activities of others
  • Reacts quickly and confidently to urgent situations
  • A calm and patient manner.

 

 

A
A

Service Desk Team Leader

ADB Safegate

Manchester, NW
1 day ago
Manchester, NW
1 day ago

ADB SAFEGATE Airport Systems

JOB TITLE:                Service Desk Team Leader

 

LOCATION:                Manchester office location plus homeworking

 

REPORTING TO:        Customer Experience Manager

 

DIRECT REPORTS:      Yes (7)

 

JOB PURPOSE:

ADB SAFEGATE Airport Systems is a provider of software and services to over 120 airports, enabling them to improve operational performance and deliver total airport management to its customers. Half of the people who fly each year are serviced by airports that rely on our software platforms.

A key competitive differentiator of our business is our 24x7 global service help desk, which acts as the first point of contact for our customers (International airports and third party stakeholders) for all support matters. We operate a technical help desk capability with a first time resolution rate of approximately 70%, without the need for escalation to other resolver groups. The Service Desk Team Leader will supervise this team and you will have overall responsibility for all Incidents, Requests, Problem and Change Management tickets that the team of support technicians and analysts manage.

An experienced service support analyst in a business-to-business software support environment in your own right, you will bring your own support analyst capabilities to complement the existing team. As Team Leader, you will be responsible for the capacity management of the help desk provision, ensuring that shifts are covered in line with best practice principles, and calls are answered within defined KPI’s. As and when required, to cover any extraordinary unplanned shift cover shortages, you may be required operate as a service support analyst on shift, ensuring that accountabilities and responsibilities tie in with that role.

We pride ourselves on staff progression, placing a high emphasis on employee learning and development. You will have experience in developing individuals, and will thrive on encouraging them to grow within the business.

DUTIES AND RESPONSIBILITIES:

  • Team leadership, line management, and pastoral care to the 24x7 global service help desk team
  • Oversight on maintaining the quality of all tickets raised and progressed by the service help desk team
  • Provide the escalation point for service matters when required, taking ownership to ensure a high level of customer focus is provided to the customer base
  • Ensure that resources are deployed according to business priorities, and day/night shifts are managed in line with best practice principles, covering where necessary
  • Ensure calls are answered within KPI’s, and maintain SLA performance for Response and Resolution management, positively influencing other service delivery areas, and third parties that make up those end-to-end services
  • Day-to-day management of our change management process, hosting the change advisory board meetings, and ensuring that changes to software/hardware/documentation are conducted in line with the auditing requirements of our policy, resulting in minimal change related incidents
  • Provision of a forward schedule of changes, ensuring that all stakeholders are kept informed of planned changes
  • Occasionally act as an escalation point (in the absence of the Customer Experience Manager)
  • Responsible for the management of the Configuration Management Database
  • Responsible for the provision and delivery of customer and internal team reporting, presenting on a weekly/monthly/quarterly (and ad-hoc), basis
  • Assist the quality and compliance team as required with annual BSI audits
  • Comply with the requirements of ISO9001, ISO/IEC20000-1, ISO/IEC27001, and other applicable industry standards.
  • Assist with Response Management duties, as and when required; such as answering the telephone / raise tickets on behalf of the Customer
  • Assist with the management and follow up of Critical and High Impact incidents
  • Escalate issues / non-compliance instances to the Customer Experience Manager
  • Assist with the continual improvement of Airport Systems processes and their application.
  • Influence and advise internal and external customers, at all management levels, regarding the availability and functionality of services and systems.

 

SKILLS /EXPERIENCE / QUALIFICATIONS / KNOWLEDGE

Essential:

  • Team Leader / Manager experience
  • Team development, including staff coaching, mentoring and training
  • Change Management experience
  • Proven experience working in an operational IT environment
  • Proven experience as a service support analyst in business-to-business software support environment, with experience of being responsible for overseeing and resolving tickets yourself
  • A strong interest in computer software/ hardware
  • Knowledge and understanding (from a support perspective), of hardware/infrastructure and COTS software; including LINUX, Windows, ORACLE SQL and VMware

Desirable:

  • Troubleshooting skills
  • Good IT literacy; use of Microsoft Office suite
  • Experience in using the Atlassian suite of software solutions (JIRA, Confluence, Insight)
  • ITIL Foundation certificate

 

PERSONAL ATTRIBUTES

  • A calm, open, patient and personable manner
  • Inquisitive and enquiring nature
  • Excellent verbal and written communication skills.
  • Excellent attention to detail.
  • Strong comprehension and lateral thinking skills
  • Ability to communicate and influence at multiple levels within the Business
  • Open, transparent and able to respond positively to issues and actively seek solutions, as necessary
  • Good organisational, planning and estimation skills, with the ability to multi-task and monitor the activities of others
  • Reacts quickly and confidently to urgent situations
  • A calm and patient manner.

 

 

A
A

Insurance Team Leader - 12 Month FTC

Arch

Manchester, NW
16 days ago
Manchester, NW
16 days ago

We are currenly looking to hire an Insurance Team Leader for an exciting 12 month fixed term role based in Manchester.

Reporting to the Operations Manager, the Team Leader will be responsible for day to day management and development of a team of Insurance Technicians; keeping them engaged and motivated to reach the department and company goals and targets

The Team Leader is an important point of referral and support for the team and will engage with relevant stakeholders to oversee the provision of new and existing services to the team

Ensure smooth running of the team to meet required Service Level Agreements, ensuring the highest quality standards whilst maintaining optimum efficiency


Manage team and individual performance, ensuring the highest standard of work and service is maintained. Implement relevant corrective actions where issues are identified
• Develop and deliver team and individual goals and objectives in line with the company goals and aspirations. Completing monthly 121 meetings in line with the Annual Appraisal objectives and encourage a culture of development within the team through coaching and mentoring
• Manage, control, allocate and monitor the MOS tasks on a daily basis and prioritise accordingly. Ongoing productivity and utilisation of the team to be monitored.
• Work closely with the Quality Assurance team to embed a collaborative working environment and deliver high quality work alongside consistent SLA adherence. Utilising the Quality Assurance team to support with Training, Coaching and the feedback loop.
• Regular review of the resource plan and resource model to allocate adequate resource for the volume of work (and forecast volumes), keeping consideration of cost control.
• Manage the team in accordance with the company Staff Handbook and engage with HR department as necessary. This is to include, but not limited to, performance management, absence management and Recruitment.
• Onboard and introduce new activities into the team and department to support the wider business. These opportunities will be sought and therefore a pro-active approach will be required, onboarding of new activities will be received with enthusiasm. This will require an onboarding process and include a thorough training and onboarding plan
• Weekly and monthly meetings with the Operations manager to discuss performance and results and agree any mitigating or remedial actions
• Ensure that training materials and procedure documentation and maintained to reflect any changes/developments. As a matter of course, this documentation will be reviewed annually (at least)
• Review and update the induction training plan for new staff
• Cover Operations Managers duties whilst on leave – duties to be agreed


• Enthusiastic, hardworking and focused with a drive to deliver the best possible service and endeavours to exceed expectation
• High computer literacy and able to demonstrate intermediate use of Microsoft office including Excel
• Can demonstrate ability to work with resilience in a busy office environment, prioritise and organise workload in order to meet deadlines
• Ability to learn and take on new tasks quickly; using own initiative when under pressure
• Forward thinking – strive to continuously review and improve processes, quality and all aspects of performance
• Excellent communication and interpersonal skills with confidence to build rapport with the team and relevant stakeholders

 


• Experience of managing a team within a busy office environment/contact centre environment
• Evidence of coaching teams in a target driven environment and improving productivity
• Experience working in the Insurance Industry


GCSE Mathematics & English Grade C and above
Insurance Qualifications desirable but not essential


Arch Insurance is a global insurer offering our clients superior coverage and service. We embody the Arch guiding principle of focusing on retaining experienced and talented employees to differentiate us from the rest of the pack. Our group operates from offices in the US, Canada, Bermuda, UK, Australia and South Africa, providing specialty risk solutions to clients worldwide across a wide range of industries. With over ten years of operating history and strong financial ratings, our track record remains solid.

Arch Insurance employs a disciplined underwriting approach and prudent risk selection across all types of business. Our mission is to provide our insureds with superb coverage and claims handling through careful and diligent underwriting of risks and business-friendly solutions. Across our global operations, Arch Insurance employees are ready to meet your needs with professionalism and excellence.

E
E

Claims Team Leader

esure Group

Manchester, NW
28 days ago
Manchester, NW
28 days ago
Company Description

Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

It’s an opportunity you simply don’t want to miss. You can expect our investment in you to include a highly competitive package, career and development opportunities and flexible benefits built around you and your lifestyle.

Job Description

The CLT Team Leader is responsible for the day-to-day management and development of the team in dealing with newly reporting claims through the settlement. The Team Leader supports the team to accomplish their tasks and priorities, ensuring a consistent and thorough approach to customer care and process control. It is also the responsibility of the Team Leader to ensure that the individual team members are developed to their full potential and organise their training needs accordingly to ensure that this is achieved.

The role also has responsibility for dealing with complex claims issues, customer complaints, and deals with referrals from the team.

The Team Leader must ensure that the highest standards of customer care and satisfaction are delivered by the team, combined with the requirement to make decisions about the validity of a claim.  Strong inter-personal skills and tact will be essential when circumstances of potential fraud are being investigated.

Using effective communication skills, the Team Leader provides an important point of referral for Advisors, Specialists and Executives, whilst ensuring the provision of a consistent and thorough approach to the handling of customers’ claims.

The Team Leader is also responsible for maintaining external relationships, such as with the repairs, suppliers and solicitors.

Qualifications

·       It is essential that the jobholder has an extensive knowledge of general claims handling, ideally within the insurance industry.

·       They will also be able to demonstrate a successful track record of managing and a team of people to achieve a high level of performance and engagement.

·       Front line customer support in a target driven role.

·       Influencing and negotiating, in particular objections resolution.

·       Numeracy and literacy to GCSE level (Maths and English - Grade C and above) or equivalent.

·       Computer skills (including the Internet).

·       Financial Conduct Authority (FCA) and Regulatory Compliance.

·       Knowledge of Claims processes and systems.

·       Self-motivated whilst having the ability to work as part of a team.


Additional Information

Benefits

  • 25 days holiday plus bank holidays 
  • 25% discount on esure & Sheila’s Wheels insurance (10% for immediate family) or a guarantee to beat any other insurer’s renewal quote on both home and car insurance 
  • 15% Discount on esure and Sheila’s Wheels Travel Insurance 
  • Discretional bonus 
  • BUPA - Private medical cover for eligible colleagues
  • Flu Jabs and Eye Care - Free flu jabs every winter, free eye tests every two years and £50 towards VDU glasses

In light of the current Covid-19 pandemic, we want to emphasise to all applicants that the safety and wellbeing of our candidates and colleagues is esure Group’s number one priority. All interviews will be conducted remotely via a video conference platform to ensure that everyone involved is adhering to the social distancing guidance.

Salary

£9.35 - £9.35 Per Hour

Job Type

Full Time

Posted

3 days ago

Description

Rainbow Living- Community Support Worker
 
Role Title: Support Worker
Reporting to:Service Manager
Accountable to:Service Manager & Registered Manager
Role Category/Type: Health & Social Care
Availability: Full time / Part time / Bank
Location:Greater Manchester
Rate: £ 9.75   p/h
 
 
Role Description:
 
To look after the well-being of the service user and to help support the Service user to live their lives as independently as possible and support them in reaching their potential, through both practical and emotional support. Tailored to the needs of the individual. The Roleis incredibly varied and rewarding role as you will be helping vulnerable people to improve their quality of life, achieve their goals and make a very real and positive difference to their lives.You could work both independently and as part of a team, in a variety of different settings, such as in the individual’s home or within the community setting.
At Rainbow Personnel we aim to deliver a quality service which is judged on outcome based results, and Person Centred Led.
Role Responsibilities:
 
• Providing Personal Care and Active support according to the Person-Centred Care Plan of the Service-User
• To report back any concerns relating to the health of the service user directly to the team leader
• Promoting well-being and full independence were possible
• Conducting Observations
• Medication Administration, Monitoring and Compliance
• Complying with Policies and Procedures
• Identifying, Reporting and Recording Incidents, ABC Charts, Body Maps and Accident Forms
• Completing a Daily Report
• Keyworker 1:1 Session with named Service-User
• Provide Nutrition and hydration support
• Assist in domestic duties
• To liaise with management
• To participate in team meetings
• To undertake service training.
• To undertake online training
• Supporting the Service-User within the community, i.e. GP & Hospital Appointments, Family Visit,  College, Shopping, Leisure, Parks, Holiday
 
Role Specific Requirements:
 
• Possession of a clean full UK driving licence
• Appointment is subject to a Disclosure and Barring Service (DBS) check
• Not gender specific
• Attained or ability to work towards a Care Quality Certificate and/or higher qualification.
• Knowledgeable in care management, care standards, regulations, and service user values
 
 
Benefits and Incentives:
 
• Paid Holiday up to 28 days
• Staff Uniform provided (where required)
• Access to Nationally Recognised Qualifications
• Support towards Care Certificate Qualification
• Supervision and Personal Development
• Pension Contribution (after 6 months of Service)
• Competitive Pay Rates
• Mileage Allowance Paid (where required)

About the Company

R
R
R
R

RAINBOW PERSONNEL LIMITED

HEALTHCARE Rainbow Personnel continously strive to bridge the gap between our Service Users and community healthcare providers. We strive to identify appropriate and accessible primary, specialist and continuing healthcare services tailored to the individual needs of the service-user.

EDUCATION Rainbow Personnel shares strong values on education; we engage our Service Users and enable them expand their ideas and ways of thinking. Our Support Staff work collaboratively with Service Users to assist them acquire new skills that enhances their integration into the community.

SOCIAL CARE Rainbow Personnel specialises in the provision of Specialist Residential Care Home and Supported Living Services for Individuals with Learning Disability and/or Autism with Complex Needs or Comorbid Diagnosis providing tailored Care and Support according to the needs of the Individual.

Company Size

20 to 49 employees