DO NOT APPLY UNTIL VISITING OUR WEBSITE AND WATCHING OUR INTRO VIDEO:

www.dropless.co.uk

Dropless are London's newly established on-demand car and fleet washing and valeting company. We travel to our clients across London to wash and valet their cars and fleets of vehicles. All equipment provided and full training given.
This is a permanent, 45 hour per week position paid at £22k per year (PAYE-employed). 20 days holiday plus 7 bank holidays per year. Fast progression available for those who are hard-working, moving on to team leader position in 3 months paid at £24k per year.
Working hours may flex due to client demands.

Requirements

No prior experience required but preferred - full training given.

Must have a CBT or full UK driving license to drive a company moped or van, available to rent for £30 a week.

Must have a smartphone

Benefits

Tips available

Bonus scheme for high performance and acquisition of new customers.

Discover. A brighter future.

With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.

Job Description 

The Industry Relations team is the organization trusted to fulfil leadership positions in Industry Bodies and direct the participation of subject matter experts across Discover Global Network. As part of the Innovation and Emerging Products organization, its remit includes current payment products as well as emerging technologies.

This position Senior Principal, Payments Industry Relations is responsible for managing research and analysis of industry trends across payments ecosystem to make recommendations aligned with DGN’s strategic product roadmap. Manages strategy of Discover's participation within industry bodies related to payments, commerce and emerging technologies.

The position can be based either from the UK, US, Germany of France. Remote working is also supported.

Responsibilities

• Manage strategy execution to build alliances and represent Discover at senior levels within industry bodies related to payments, commerce and emerging technologies. Industry Bodies may include technical Standards / Specifications groups such as EMVCo, FIDO, W3C & FDX as well as trade bodies and membership organisations such as the Mobey Forum and the Emerging Payments Association.

• Facilitate and influence subject matter experts and extended cross-department staff in strategic assessment of industry developments and proposed changes.

• Conduct market research and analysis of industry developments to identify implications and opportunities. Lead scenario development & related responses. Manage analysis of complex issues to define a balanced external position.

• As a senior member of the industry relations team provide strategic insight on how industry body participation is evaluated and adjusted to meet the organizations need.

• Support the development and execution of an Internal Engagement Strategy ensuring industry developments are effectively communicated across internal teams, including Product, Legal, Government Relations and regional teams.

• Global Travel will be expected as Covid related travel restrictions are relaxed.

Minimum Qualifications & Experience

• Bachelor’s Degree in Business, Information Technology, Social Sciences or similar.

• Senior Principal level experience within technical product management or related.

• Senior Principal level experience within key payments standards and specifications in the areas of chip, authentication, data, IoT, and others.

Preferred Qualifications & Experience

• Experience gained working for a Payments Scheme.

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Trust Payments have an exciting opportunity for a Service Desk Team Lead to join their team.

Location: London

Salary: Competitive + Benefits

Service Desk Team Lead - The Role:

The Service Desk Team Lead is a new role, and key as the business grows and our customer support functions evolve. You will work closely with the Technical Operations Manager to shape the Service Desk team and will be a vital part of achieving our ambitions goals of taking the service we provide our customers to the next level. You will collaborate closely with the Technical Support Team Lead to ensure a cohesive and seamless first line support function.

You will use your skills and experience as a customer service/support lead to coach, mentor and develop the team into an effective customer focused service desk, delivering outstanding levels of customer service throughout the support life cycle.

Service Desk Team Lead - Key Responsibilities:

- Leading and moulding the Service Desk team towards outstanding customer service

- Managing a team of Support Officers and co-ordinating / overseeing their workload efficiently and effectively on a day-to-day basis

- Monitoring the Service Desk workflow and managing cases

- Dealing with customers for escalated issues within the team

- Responding to support cases in the Zendesk tool and phone calls as required

- Assisting Trust Payment's customers during the integration of their website to our payment functionality

- Manage customers' accounts

- Record details of inquiries, comments and details of action taken via Zendesk

- Updating Jira with bug reports and feature requests

- Tracking Jira tickets escalated to development and updating them where necessary

- Liaising with Acquirers when the Development team require information or when new products or requirements are launched

- Providing weekly reports for the Technical Operations Manager regarding issues, account sign-ups and workload

- Conduct meetings with the team as required (on-going issues, requirements, 1:1s etc.)

- Keep the Technical Operations Manager updated on support issues, and request assistance where needed

- On request, provide additional data for management reporting

- Managing Service Desk projects, and being the main contact on projects that involve the Service Desk team

- Liaising with other departments in the company to improve services overall and/or resolve problems as and when required

- Taking on ad-hoc tasks when required

- Comply with all legislation and codes of practice appropriate to the role

- Comply with the Health and Safety at work Act (1974) and relevant directives in all activities

- Compliance on all relevant aspects of the Data Protection Act as appropriate to the role

Service Desk Team Lead - Required Experience:

- 2+ years leading a service desk or customer service orientated support team

- 3+ years working in a service desk or customer support team

- Strong customer orientation

- Proactive approach to customer issues

- Experience of working in an ITIL environment

- Experience of leading a busy service desk team, whilst maintaining an excellent standard of customer service

- Proven track record of driving and leading a team delivering excellent customer service

- Experience dealing with customers on the phone and via email

- Experience of handling difficult situations over the phone with customers

- Experience in managing a busy work environment and managing a team's workload effectively and efficiently

- Experience of using Zendesk or similar ITSM tool

- Excellent typing skills and IT Skills including Microsoft Office (Excel, Word and PowerPoint), Salesforce, DMS, Data handling and Record keeping

- Problem analysis and resolution

Service Desk Team Lead - The Person:

- Loves dealing with customers and committed to delivering the best customer experience possible

- A natural leader who can inspire their team

- Ability to build strong relationships with customers

- Shows empathy towards customers

- Able to demonstrate appropriate business acumen

- Utilises effective problem-solving techniques during stressful situations

- Able to build and sustain a results-oriented, quality focused, high-performing team

- Must be able to lead and motivate confidently through periods of change or ambiguity

- Able to adapt in a fast-paced environment

- The ability to prioritise own, and team's workload

- Works well under pressure and to tight timescales

- Excellent team player with the skills and ability to build strong relationships with the team, as well as stakeholders within the business at all levels

To submit your CV for this exciting Service Desk Team Lead opportunity, please click 'Apply' now.

• Responsible for coordinating and managing the build process for the MDM solution in the Test environments
• Experience leading the testing of complex MDM Solutions, developing Test and Evaluation Master Plans, full test lifecycle from unit testing through user acceptance testing, coordinating test resources
• Automation tools like Azure DevOps – CI/CD pipeline
• Test lead should bring industry best practices of testing & automation standards to the team
• Lead a team of testers in developing the test plan, test scenarios, test cases and test data needs
• Responsible for monitoring and prioritizing the defects and coordinating the build deployments for defect fixes
• Experience in Web Services Testing using SOAP UI/SOA test/JUnit
• Experience in Agile ways of working - Sprint planning, Backlog refinement and Scrum management

Peabody are looking for an experienced Team Manager to manage our supported housing provision for those facing multiple disadvantage (homelessness, substance misuse, contact with the criminal justice system and mental ill health) in Islington. You will join us on a full time, permanent basis in return for a competitive salary of £32,474 per annum.

The Team Manager role:

Overseeing 3 sites totalling 50 units of accommodation you will lead and manage staff to work in a trauma informed way with a focus on enabling positive move on. Services may accommodate couples and those with pets, with each site providing different levels of support from 24/7 to visiting services only.

If you are able to keep track of and use data, build positive working relationships both internally and externally, and have experience of growing a team and delivering positive change then this could be role for you.

Responsibilities of our Team Manager:

- Lead, supervise and manage a team of support workers, providing supervision every four to six weeks, and being responsible for ensuring they meet or exceed the requirements of their role.

- Provide a positive role model for support workers, by modelling good practice, advising on, and intervening in, complex and/or high-risk cases and assisting with the in-service induction of new staff.

- Ensure that support workers carry out needs and risk assessments, complete support plans, provide support in accordance with the care and risk assessment plans and carry out reviews, in accordance with policies and procedures and the requirements of stakeholders and funders.

- Accurately input all client data onto an electronic monitoring system and ensure records are maintained to evidence key performance targets, and comply with commissioner and other reporting requirements.

- Ensure support workers deliver services to customers which are flexible and personalised.

- Attend meetings as required, and work closely with various agencies to prioritise referrals, and complete a full assessment of support needs of potential service users.

- Clearly explain the remit of services to a range of clients and other professionals.

- Develop and maintain good links with local statutory and voluntary agencies to enable clients to access appropriate services and support.

- Ensure support workers provide time limited, structured and flexible support to clients, in line with the service specification, policies and procedures, to enable individuals to maintain their independence and do as much as they can for themselves.

- Work with support workers to manage risks to customers, staff and the community.

- Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns in accordance with Peabody policy.

- Promote self-advocacy and advocate where appropriate for all customers.

- Lead on and participate in team meetings and training courses.

What we’re looking for in our Team Manager:

- Experience of providing support to people either in a volunteering or professional role

- A commitment to achieving equal opportunities for the designated client(s)

- Experience of assessment and management of individuals’ needs and risks

- Experience of working jointly with other agencies and liaising with statutory organisations

- A genuine desire to help the designated client group connect with their community

- Kindness, empathy, a positive attitude, energy and enthusiasm

- Experience of managing, appraising, and motivating a team of staff to deliver a support service which is rated good or better

- Comprehensive IT skills to include use of Microsoft office and ability to maintain electronic records, with attention to detail

- Commitment to achieving own goals and meeting deadlines

- Ability to confront and resolve problems.

- Effective written verbal and communication skills

- Good team worker

- Ability to work flexibly to meet customer needs and service requirements

- Excellent time management skills

Benefits of becoming our Team Manager:

- 25 days annual leave, plus bank holidays

- Paid Mileage at 45p per mile

- Up to 4% pension contribution matched 1:1

- Flexible benefits of 1% of salary with a minimum of £300

- Spot Bonus awards

- Long Service awards

- 24/7 access to a confidential employee assistance programme line

- Paid Induction Training and support to complete the Care Certificate (if required for the role)

- Paid Enhanced DBS

- Peabody offer a variety of different types of roles and encourage staff development and progression

Closing date: Tuesday 9th March 2021

If you feel have the skills and experience to become our Team Manager please click ‘apply’ now!

Job Purpose

Team Leader - 3 vacancies: Docklands (E14 9ST) -  South Oxford (OX17 3NU)  -  London West (UB2 5QW)                                         

The Canal & River Trust is one of the UK’s largest charities, we maintain 2,000 miles of historic canals, rivers, docks and reservoirs, along with museums, archives and the country’s third largest collection of protected historic buildings – preserving them for future generations.  Our waterways are exciting, vibrant places to work. 

As a Waterway Operations Team Leader  you will play an important role helping us to improve, maintain and preserve our wonderful waterway network for our customers to enjoy today and into the future. 

Most of your working time is spent in our unique and wonderful outdoor environment and your daily tasks will vary and will contribute to the maintenance, conservation and improvement of the business unit’s waterway network for local communities and visitors to enjoy.  Fresh air, whatever the weather, you will be managing and supporting your team of operatives to deliver the important tasks for the day, week and months ahead.

Our Waterway Operations Team Leaders are required to work an annualised hours system which includes working any 5 days out of 7 including statutory holidays, so you must be happy to work a rota, which will include some weekend working. You will also be part of a 24 hour operational standby team responsible for providing emergency cover for the waterway.  This flexibility is very important in order to be certain that we can respond to critical needs when they occur.  

Knowledge, Skills/Qualifications & Experience

About the role

We have 3 Team Leader roles available, and are looking to appoint to our Nell Bridge (South Oxford), Adelaide Yard (London West) & Docklands (near Canary Wharf) locations.

As Team Leader at one of our London & South East regional bases you will be responsible for managing and supporting the delivery of your team's task for the day/week in view.  You will be ensuring that the team are organised and equipped to deliver the planned works to be delivered.  Your team will also interact with our waterway visitors and customers as well as volunteers, educational groups and many other's spending time with us, so it is important to us that as Team Leader, you are not only an organised individual who can prioritise and manage several activities to a plan, but you do so in a way that reflects our our-values.  This is a demanding, busy role offering a real variety of tasks and activities.  You need to be able to think on your feet, be able to work at pace and be great at responding to changing priorities.  As Team Leader your approach is inclusive.  You really understand and believe that a diverse team provides the opportunity to come up with the best approaches and solutions together.

Responsibilities includes, and not limited to:.

• To protect the natural and historic environment associated with the waterways by ensuring their consideration during all works
• Provide a first level of response for reactive works to ensure the safety of customers and the availability of the network, participating in an on-call rota as required.
• Undertake work in a productive and efficient manner delivering the work to the correct standard and agreed programme.
• Assist with Health & Safety/ Environmental Issues, eg Environmental assessments, risk assessments, attendance at relevant meeting and sharing information with team members
• Deal with enquiries from members of the public - covering everything from general enquiries and complaints, to individuals offering to get involved and volunteer 
• Work alongside and supervise volunteers, to deliver high quality works, maintaining and building on our high levels of volunteer satisfaction.
• Organise, support or lead public events, Open Days, Volunteering Days, Corporate Events and User Forum meetings as appropriate.  
• Ensure Training is up to date/ accommodate needs of certain volunteer work parties (spraying courses etc)
• Creation, allocation and oversee delivery of agreed work programme
• Ensure the smooth running of the waterways, including supporting and assisting customer service team with completing monthly maintenance tasks, water control task, delivering agreed work programme, and support Third Party and Temporary Works where appropriate
• Ensure cover for annual leave and sickness is provided within the team
• Lead Team Talks regularly, and deputise for the Area Operations Manager as and when necessary
• Ordering of  equipment, plant and material, and other required resources, using Trust standard processes. 
• Management and recording work notifications, including creating and completing notifications for agreed tasks.
• Ensure the waterways correctly reflect the Trust brand, including branded signage, production and use of bilingual materials

About you

Skills & Experience:

• Team leadership & demonstrable successful work planning experience.
• Experience of working in a customer facing role.
• A good communicator with excellent customer service awareness - you will be the face of the Canal & River Trust on our waterways and will handle all communication with respect.
• Proficient in the use of Microsoft Office packages - Word, Excel, Outlook e-mail.  We use Office 365 & MS Teams as part of our standard day to day working tools.  It is important that you are confident in using Microsoft Office and using portal devices (laptop, smartphones etc to conduct your daily activities).
• You have high standards and will demonstrate great care in the quality and standard of your work.
• Valid UK driving license required - you will be on call and expected to be available at short notice in emergencies.
• Some experience of manual / construction / outdoor work is preferred - will need to be confident that our working environment is an environment we believe you will thrive in.
• Maths and English GCSE or equivalent - desirable.
• Experience of working with volunteers - desirable.

Applications

Closes:        3 March 2021 23:59

To Apply:     click the Apply for this role link and complete the basic Applications form.  We really want you to show us on your application form that you meet the criteria above, love to work outdoors and that our values match yours, so make sure you complete the personal statement section of the form.

Location:      you will be asked to confirm the location you are applying for during the process.

Interviews:    early March.  Due to ongoing covid-19 restrictions we expect to conduct virtual interiews initially.

What We Offer

In addition to your annual salary, we can offer a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits.  Further details on our benefits can be found here. 

We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.

When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations.  Come and put your skills to use on our waterways.

Find out more about the work we do on our website: https://canalrivertrust.org.uk/about-us

• Are you a proven Team Leader who is passionate about developing your people whilst providing the client with excellent service?
• Do you have the proven ability to develop, motivate and get the best out of a team?
• Are you looking to work with a leading employer within a newly formed department and team?
• Are you looking for an employer than can offer you clear development and progression?

• Leading brand employer with excellent benefits
• Structured training and career development
• Excellent working environment
• Growing business with vast development opportunities within

• Leading a team of Administrators - Setting objectives, tasks and goals
• Conducting regular one to ones and overseeing development and training needs
• Management of resources, holiday, absences and tasks delegation
• Motivate and ensure the team are productive and working to process
• Assist the team with complaints and act as an escalation point
• Help the performance manager develop strategy to drive efficiency's
• Conduct Team Meetings, appraisals and performance reviews
• Lead from the front and when needed and support with day to day administration activities
• Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

• Proven Team leader or supervisor experience within a clerical setting
• Proven ability to drive and motivate others
• Management or leadership training or qualification would be preferred e.g. ILM or NVQ
• Team player - lead from the front mentality
• Understanding of Property or Block Property Management would be an advantage but not essential
• Strong IT skills including excel and ability to create reports and analyse data
• Ability to travel to other offices if required

• Onsite escalation point for both users and client IT members
• Assisting Operational Delivery Manager with monitoring of ticket management across the team
• Provide 2^nd line "deskside" technical support to customers on a variety of devices, systems and technologies, with elements of 1^st line support also required via a "Tech Hub" facility
• Manage the incident and request queues for EUC, sharing workload amongst the team
• Create and maintain high quality technical documentation and provide accurate customer specific reports

• Previous team lead experience - have a confidence to manage seasoned service desk professionals
• Expert working knowledge of Microsoft Window 10 desktop operating systems
• Experience of managing Microsoft Active Directory
• Competent with Microsoft server operating systems
• An solid appreciation of application and OS deployment mechanisms

• Knowledge of Cloud storage solutions, Sharepoint, Box, etc.
• Agile working environment experience
• Achieved, or be working towards, an MCSE
• MCITP qualification in Windows 10 Desktop Administration
• Experience of Mac OS and iOS devices

Job Reference: 259-2905756COR-A

Employer:

Barts Health NHS Trust

Department:

Informatics

Location:

Royal London Hospital, London

Salary:

£52,643 - £58,558 per annum inc