location_0_addressRegionName

location_0_addressCountryName

OFFSITE

PERMANENT

FULL_TIME

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ADAPTED_NOW

UNKNOWN

YEAR

Technical Services Engineer

Partnership-focused with a deep and deliberate understanding of customers' strategic goals, our in-house teams tailor our services to suit every client's unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.

KBSkills

ACTIVE

3rd Line IT Service Desk Engineer Whiteley Full Time, PermanentAre you an experienced IT professional looking for your next challenge? We're on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You'll be working alongside a close-knit group of four skilled engineers who are passionate about delivering exceptional support and solving problems together and independently.As a member of our team, you'll have the opportunity to mentor and guide junior engineers, helping them grow while making a real impact on the team's success. We're all about fostering a supportive environment, and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career.While you'll be part of a fast-paced, customer-focused environment, we're committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month.If you're ready to bring your expertise to a place that values your growth and development, we'd love to hear from you!Benefits of working for Tailor Made Technologies:<ul><li>A competitive salary</li><li>Training opportunities set out with a clear training structure</li><li>Progressive working environment with access to voice your opinions to decision makers</li><li>25 days holiday plus bank holidays</li><li>Your birthday off</li><li>Flexi health plan cover and access to a range of Health Benefits</li><li>IT purchasing scheme</li><li>Company pension</li><li>An active Social Committee who plan monthly competitions and events</li><li>A brilliant breakout room with free breakfast and a pool table</li></ul>Join a Trusted Partner for Transformative Managed TechnologyExperts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.Partnership-focused with a deep and deliberate understanding of customers' strategic goals, our in-house teams tailor our services to suit every client's unique requirements and drive business growth.Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.Duties and responsibilities of our 3rd Line IT Service Desk Engineer:<ul><li>Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems.</li><li>Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements.</li><li>Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference.</li><li>Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations.</li><li>Technical Documentation: Create and maintain comprehensive documentation.</li><li>Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software.</li><li>Training and Mentoring: Provide guidance and support to junior engineers and support staff.</li><li>On Call: There is an expectation to be on call once a month.</li></ul>Your previous experience:<ul><li>Microsoft Windows desktop and server configuration and support experience</li><li>Microsoft Exchange On Prem and Online configuration and support experience</li><li>Terminal server environment configuration and support experience (Citrix, AVD, RDS)</li><li>Active Directory configuration and administration</li><li>Strong knowledge and understanding of Group Policy</li><li>Strong general networking skills (CLI, Subnetting, NAT)</li><li>Good understanding of DNS</li><li>Router configuration and support experience (Cisco, HP, Draytek)</li><li>Firewall configuration and support experience (Watchguard, SonicWALL)</li><li>HP ProLiant & Dell PowerEdge Server Hardware support experience</li><li>VMware & Hyper V support experience (VCP an advantage)</li><li>Storage technologies (NAS, NetApps, Synology)</li><li>Strong understanding of Office 365</li><li>Strong understanding of Microsoft Azure</li><li>Strong understanding of Microsoft Intune</li><li>Strong understanding of SSL Certificates</li></ul>Essential Skills:<ul><li>Excellent communication skills</li><li>Organisational skills</li><li>Results driven with a proven track record</li><li>Team player</li><li>Self-motivated and proactive</li><li>Ability to be resilient and to work under pressure</li></ul>Apply today.

Tailor Made Technologies

3rd Line IT Service Desk Engineer

1st Level Support

2nd Level Support

Business Growth

Change Management

Cisco Network Systems

Citrix Product Family

Communication Skills

Communication Systems

Customer Relations

Customer Support/Service

DNS (Domain Name System)

Dell PowerEdge Servers

Digital Certificates

Documentation

Firewall Administration

Hardware Administration

Health Plan

Hewlett-Packard Product Family

Identify Issues

Incident Management

Information Technology & Information Systems

Internet Security

Management of Information Systems/Technology (MIS)

Mentoring

Microsoft Active Directory

Microsoft Exchange Server

Microsoft Hyper-V

Microsoft Product Family

Microsoft Windows Azure

Microsoft Windows Desktop

Microsoft Windows Server

NAT (Network Address Translation)

Network Attached Storage (NAS)

Network Router Configuration

Online Communications

Organizational Skills

People Management

Problem Solving Skills

Purchasing/Procurement

Root Cause Analysis

SSL-TLS (Secure Socket Layer - Transport Layer Security)

Server Hardware

Server Support

Service Level Agreement (SLA)

Software Administration

SonicWALL

Subnetting

Systems Administration/Management

Team Player

Technical Leadership

Technical Support

Technical Writing

VMWare

VMWare Certified Professional (VCP)

Vendor/Supplier Relations

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Tailor Made Technologies