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Switchboard Operator

Situated in the heart of Belfast city centre's historic Cathedral Quarter, the grandeur of the original Grade A listed building is complemented by an elegant Art Deco inspired wing with a multitude of exciting amenities. Job Ref: BEA1116 Branch: The Merchant Hotel Location: The Merchant Hotel, Belfast Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Posted date: 16/09/2024 Closing date: 22/09/2024.

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<div><strong> Job Ref: </strong> BEA1116</div><div><strong> Branch: </strong> The Merchant Hotel</div><div><strong> Location: </strong> The Merchant Hotel, Belfast</div><div><strong> Salary/Benefits: </strong> Competitive Salary</div><div><strong> Contract type: </strong> Permanent</div><div><strong> Hours: </strong> Full Time</div><div><strong> Posted date: </strong> 16/09/2024</div><div><strong> Closing date: </strong> 22/09/2024</div><br/><br/><p>The Merchant Hotel - Switchboard Operator</p><p>The 5* AA Red Star Merchant Hotel is a harmonious blend of Victorian grandeur and Art Deco inspired sleek modernity.  Situated in the heart of Belfast city centre's historic Cathedral Quarter, the grandeur of the original Grade A listed building is complemented by an elegant Art Deco inspired wing with a multitude of exciting amenities.<br/><br/>We have an excellent opportunity for a <strong> Switchboard Operator </strong> to join our team, working to a 5 AA Red Star standard.  Are you are looking for a new challenge, within the hospitality industry in an established, and passionate Front Office Team.<br/><br/><strong> The role will involve</strong></p><ul><li>Directing all internal and external calls on a busy switchboard</li><li>Knowledge of opening hours, offers and general hotel information</li><li>Taking dining reservations for the various outlets in the hotel</li><li>Assisting with room service orders from in house guests</li><li>Accurately recording and communicating messages</li></ul><p><br/><br/><strong> The essential criteria for this position:</strong></p><ul><li>Must be courteous and focused on providing a consistently high standard of customer service.</li><li>Must be standards driven and detail-orientated with the ability to organise and plan ahead.</li><li>Must have the ability to lead, multi-task, and make sound decisions in fast-paced environment.</li><li>The successful candidate must be fully flexible as the role will involve evenings and weekend shifts</li></ul><p><br/>The hours for this role would be 32-40 hours per week.<br/><br/><strong><br/><br/><u>This position is £12 per hour</u></strong><br/><br/> <br/><strong> The Merchant Hotel offers staff:</strong></p><ul><li>Complimentary overnight stay in The Merchant Hotel with dinner and breakfast in The Great Room Restaurant. *subject to contract</li><li>Company group discount 20% off food in The Cloth Ear, The National and Little Wing Pizzeria</li><li>Regular wellbeing initiatives including free counselling through our safe space</li><li>Generous service charge</li><li>Paid breaks</li><li>29 days holiday pro rata (including your birthday)</li><li>Seasonal parties and gifts</li><li>Classroom and Online Training</li></ul><p><br/>The Merchant Hotel are an equal opportunities employer<br/><br/>The Merchant Hotel reserve the right to apply enhanced shortlisting criteria<br/><br/>#INDOTH #Switchboard #GuestServiceAgent #Receptionist #phone #customer #care #switch</p><p>The 5* Merchant Hotel in Belfast is a harmonious blend of Victorian grandeur and Art Deco inspired sleek modernity.  Situated in the heart of Belfast city centre's historic Cathedral Quarter, the grandeur of the original Grade A listed building is complemented by an elegant Art Deco inspired wing with a multitude of exciting amenities.</p>

Beannchor Group

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Beannchor Group