We are excited to announce that Premier Care is currently expanding and are looking to recruit a Community Support Workers to join our expanding organisation.

Premier Care provides support and care services for individuals who have learning disabilities, many of whom have a diagnosis of autism, individuals who have physical disabilities, older people with learning disabilities, people with sensory loss and individuals who may have related mental health conditions and complex needs.

Responsibilities
The successful applicant will:

• Support people with a variety of learning disabilities / Autism / Mental Health
• Support people to access the community and any employment opportunities
• Support and follow Positive Behavioural Support Plans
• Support people within their own homes to maintain their tenancies & pay bills

Experience Required

Essential

• Caring and compassionate approach
• Patient and understanding
• Motivated to follow systems to support a positive approach
• Be flexible to meet the needs of the people we support
• Good report writing skills
• Ability to follow polices & procedures

Desirable but not essential

• Experience of working with adults with learning disabilities 
• Understand how to safeguard people we support
• Hold a driving licence

Benefits

• Company Pension Scheme
• Training
• Career Development
• Supervision
• Increased holiday entitlement with long service
• Employee Assistance Programme
• Team Support

Salary: £18,730 (Pro-rata)

Location: Bridgend, Peripatetic working in the locality. Office base in Port Talbot – car driver essential

Hours: 35 per week (Part-time hours available) usually Monday-Friday between 8am-6pm with limited evenings and weekends

Closing Date: 29^th March 2021

Goleudy Housing & Support

Our aim to prevent homelessness and provide housing support to people across South Wales. Visit our website for more information about our services.

Housing First Bridgend

This service aims to achieve long term, sustainable housing outcomes. We work with individuals who require intensive one to one support in order to find and maintain a home.  Clients include people who are entrenched in rough-sleeping and 16-25-year olds at risk of long-term homelessness.  This service is based on the principles set out by the Housing First Network (Wales) and delivers open ended individualised support in terms of intensity, flexibility and choice.

Applicants are required to be a car driver, with access to own vehicle and business insurance.

Senior Support Worker

As a Senior Support Worker, you will develop strong relationships both internally and externally to create great results. You’ll also need to be prepared to roll up your sleeves and be a team player, ensuring your clients are getting the right support to achieve their goals and be on hand to assist in the coordination of the project.

As well as having great organisation and time management skills, you will need to meet competent person requirements with regards to client casework and coordinating tasks and work streams within the team.  In addition, you will need to have strong ICT skills and be able to work both independently and as part of a team, building strong relationships both internally and externally to create great results.

If you have the passion, talent, and resilience to be part of a successful team, we want to hear from you.  Download our Job Descriptions and person specifications from our website and click ‘apply’ to submit your application.

We reserve the right to withdraw this advert at any time depending on application volumes.

We regret that due to the high volume of applications we are unable to acknowledge every application. Please bear in mind that if you are selected for an interview, we will contact you within 14 days from the closing date.

• Provides customer support in a timely manner via several means which include email, telephone, webchat, forum and Facebook messages
• Ensures all customer contact is logged in the CRM database
• Communicates customer feedback to management through the correct channels to improve the overall customer experience
• Analyses issues and complaints from customers and provides adequate resolutions
• Tracks proposed resolutions and follows up with customers in a timely fashion
• Immediately escalates issues of serious concern
• Supports new product and software release processes by testing product with the latest hardware and software configurations
• Updates internal databases with information about customers, products and issues
• Develops and maintains vast knowledge of the products and services being offered
• Monitors customer complaints on social media and provides assistance when appropriate
• Informs customers about new features and functionalities
• Assists in training junior Technical Support Specialists
• Maintains a polite, helpful and professional manner at all times
• Understanding new products and services as they are introduced, from a technical perspective
• Follows processes and provides assistance and suggestions for process improvements
• Assists in creating technical and training documentation to improve our product offerings
• Supports the Sales and Marketing teams ensuring technical accuracy in documentation
• Positively promotes the brand and products at all times
• Provides support at trade shows, exhibitions and events
• Works closely with the team, here in the UK and in our offices overseas

• Degree in Electrical Engineering/equivalent
• Proven successful experience in a Technical/Customer Support (phone/email/chat-based) role
• Commercially minded, self-reliant and highly proactive, possessing a work ethic that demonstrates dedication to the company, its mission, personal pride and the team
• Excellent written and verbal communication skills
• Skilled time juggler - you manage your time like a pro and know the value of good process
• Small team player – know we all ‘muck in’ and do what we need to do to make it happen
• Excellent attention to detail and record keeping
• A strong ability to communicate on all levels including the ability to write or orally represent these ideas, concepts and facts
• Knowledge of any continental European languages is desirable but not essential
• Motorsports/electronics background or experience is desirable but not essential
• Knowledge of engine tuning is desirable but not essential
• Experience with ERP/CRM packages is desirable but not essential
• Exposure to and experience with the performance vehicle and motorsport sector is desirable but not essential

• Link is a fun, vibrant and fast-moving place to work, where you are truly encouraged to make things better
• We are a dynamic and diverse team who reflect and empower our values and our "informal but serious" work ethic
• You will have a real chance to make a difference and we will help you do that... everyday
• Free access to on-site gym!

handling@p-t-r.co.uk

Job title:

Job Description:

Help us strengthen our One Education Service Desk team as a 2nd Line Software Support Analyst providing support and service expertise to Local Authorities across the UK and business alike.

The primary focus of the Application Support Desk is to manage incidents to find an effective resolution.

Location - Role is open to remote- based option ideally within proximity of Bedford . Able to travel Bedford Office location as and when required.

The ideal candidate will be highly motivated, creative and a real team player, demonstrating an ability to work well within the team as well as with both internal and external stakeholders.

You will aim to exceed targets and standards set by their Team Leader and the Customer Charter. They will have a responsibility to ensure that service level agreements are met and that both internal / external customers receive a timely response to their requests.

What you’ll be doing:

• Provide predominately 2nd with limited 1st line support to external customers
• Take ownership of customer incidents to ensure timely and effective solutions are provided.
• Thoroughly investigate customer reported front-end application issues through fact gathering and remote support.
• Identify usability issues, answer queries, replicate software application defects and then provide detailed quality resolutions.
• Investigate customer issues by replication within our software, interrogating the corresponding data, asking intelligent questions and understanding the related business rules.
• Learn, support and investigate the functionality of the software at all levels.
• Adhere to and improve upon Application Support processes.
• Build strong relationships within Application Support and other departments to help identify workarounds, solutions and opportunities for knowledge creation.
• Contribute towards Knowledge Management in the wider business, become a subject matter expert and product virtuoso.
• Follow and understand data protection rules.

What we’re looking for-

• Successful experience of software customer service or recent computing education.
• Investigative and problem-solving skills.
• Knowledge of Microsoft Office (Word, Excel, Outlook, Teams, etc.).

• Desired Skills/Experience
• Experience in a front-end software support role.
• An understanding of the factors and issues affecting Local Government (i.e. Children’s Services, Education, etc.).
• Commercial acumen.
• Experience with some of the following technologies / disciplines:
• Capita One Education
• Incident Logging System (ServiceNow, Dynamics CRM, etc.)
• Databases (Oracle/SQL Server)
• Creating and reading SQL
• Data interrogation and analysis (e.g. Excel, CSV, XML, etc.)
• ITIL v4
• Software Lifecycle

About Capita One

Capita One works to transform the lives of children, young people and families. We give our customers the information they need to improve outcomes and that’s why we’re currently delivering solutions to 120 local authorities to support early intervention and prevention. Our team is as passionate about people as we are - that’s why many of them have joined us directly from local authorities and the public sector – and why you could too.

Capita One are part of Capita Plc, a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions.

What’s in it for you?

• A competitive basic salary
• 23 days holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

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Time Type:

Contract Type:

Team Overview

Purpose of the Role

Ofcom requires communications providers and operators of essential services in digital infrastructure to comply with security and availability obligations. These include managing security risks, minimising impact on consumers and reporting any security breaches or network failures to us.

As part of our work to enable strong and secure networks for people across the UK, we work with the UK Government to implement the outcomes of the Telecoms Supply Chain Review while working with relevant organisations, including equipment suppliers. We continue to work closely with DCMS, the National Cyber Security Centre (NCSC) and industry to monitor potential risks, providing guidance and advice to support the development of new legislation.

Requirements of the Role

• You’ll support the team with the arrangement, coordination and facilitation of programme and team meetings, team workshops, creating/circulating agendas, taking meeting minutes and distributing meeting outputs.
• You’ll assist in the collation of workstream progress information for programme’s monthly reporting and monthly updates to Programme Board.
• You’ll support in the development and maintenance of the delivery plan.
• You’ll assist in the effective tracking and maintenance of the risks and issues logs.
• You’ll be responsible for overseeing and ensuring local resource tools are up-to-date to enable reliable reporting and ability to forward plan.
• You’ll support the Senior PMO in the management and tracking of programme budget and recruitment activities.
• You’ll own document management, as well as maintenance of the team's SharePoint site.
• You’ll assist in the general administration as required by the team including production of presentations, filling of documentation and paperwork.

Skills, knowledge and experience

• You’ll have experience of working in large and complex programme/project environments and providing administrative support. It be advantageous if you have done this within a Cyber environment previously.
• You’ll understand and show familiarity with Project and PMO management principles, controls and processes.
• You’ll have good stakeholder engagement skills, tailoring messages appropriately and working collaboratively with others to obtain agreement and cooperation.
• You’ll be a great communicator.
• You’ll hold good interpersonal and activity management skills.
• You’ll be a self-starter who is able to work and manage own priorities independently and works well as part of a team.
• You’ll identify with, and demonstrate a desire to promote, Ofcom's values of excellence, agility, empowerment and collaboration.

Qualifications

• Degree level qualification desirable.
• Relevant Professional Qualifications desirable. g PRINCE2, MSP, APM qualification, or equivalent.
• Proficiency with Microsoft Project, PowerPoint, Excel and Visio.

Further Information