support jobs

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69381 jobs found for support jobs

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IT Support Engineer - SystmOne

Focus 5 Recruitment

3 days ago
3 days ago

 

We’re looking for an experienced IT Support Engineer who MUST have SystmOne support and administration experience. This is a fantastic opportunity to join a fast growing IT business working with the NHS and their associated GP practices.

This IT Support Engineer (with SystmOne experience) will work from home but MUST be located within commuting distance of NHS properties in the West Cambridge area (Ely, Cambridge, Peterborough etc.) in order to undertake on-site support and roll-out work when needed. The business you will be joining has ambitious plan to grow through 2021 providing the potential to develop and enhance your career.

 

Required experience

Full office 365 suite support

  • Creation of Exchange users
  • Creation of groups
  • Creation of generic emails
  • 365 licensing and admin support

SystmOne Administration and Support

  • User admin and setups
  • Full SystmOneback end configuration, setup and maintenance
  • Reporting fuctionsand creation to support data submissions
  • Pathology maintenance and setup with CUH
  • 111 integration and setup using API configuration
  • SMS Setup and configuration

Website Creation and Admin

  • Maintaining the website
  • Adding or editing content
  • Support of links and appointment booking tools

Mobile Phone Contract Administration

  • Request and assign new SIM to the current contact
  • User Management and SIM porting to new provider if required

 

Preferred Experience

EMIS Administration and Support

  • User admin and setups

Smartcard Administration

  • Creation of new users requiring Smartcards for SystmOneand other SPINE function
  • Amending existing smartcard users to assign the correct system rights and roles
  • Active user monitoring to ensure adherence to service level agreements

NHSmail Administration

  • Creation of new users on the NHSmailplatform
  • Action leavers and new starters
  • Assign Email functions to certain staff

 

Why join this growing business?

They offer career progression for hard working individuals to support the growth of the business, and this can include progression into Senior, Lead and Management positions.

This role would suit candidates who have worked in one of these roles: -
IT Support Engineer, 2nd line support, 1st line support, IT Field Engineer.

CVs and applications are being given immediate attention for this role. Please apply ASAP for further information and consideration.

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Bid Development Officer

Cardiff Metropolitan University

Cardiff, WA
1 day ago
Cardiff, WA
£34.804k - £39.152k Per Year
1 day ago
£34.804k - £39.152k Per Year

 

Job Title:

Bid Development Officer

School/Unit:

Research & Innovation Services

Location:

Llandaff Campus, Cardiff

Salary:

Grade 6A/B, £34,804 - £39,152 per annum

Hours:

Up to 37 hours per week – part-time options / job share considered

Tenure:

Fixed term until December 2023

 

Welsh University of the Year 2021 by The Times and The Sunday Times Good University Guide

 

Our performance in this year’s Guide is exceptional.  Our University was the biggest riser in Wales, and the third biggest in the UK, placing us in the UK top 40 for student satisfaction with teaching quality and the wider student experience. 

 

We are very pleased that our strong performance has resulted in the University attracting high numbers of well qualified students and we are now seeking additional staff in both our academic schools and professional services departments.

The opportunity

Research and Innovation Services (RIS) is based at Cardiff Metropolitan University's Llandaff Campus, from where the team supports research and innovation interactions with business and the wider community. At an operational level, we are the gateway through which external organisations can access the support and knowledge base of the University. We work with colleagues across Cardiff Met’s five academic schools and all units on a broad range of research and knowledge transfer activities maximising the commercial and social value of the University's research. We work with businesses through collaboration, consultancy, offering the opportunity for businesses to work with our students and the use of our resources and facilities. RIS is also home to the Global Academies which is a strategic initiative of the University to support and encourage interdisciplinary, impactful and international research, innovation and postgraduate education that addresses global challenges identified by the UN Sustainable Development Goals and Wellbeing of Future Generations Act (Wales) 2015. Our three Global Academies are Health and Human Performance; Food Science, Safety and Security; and Human Centred Design.

The role-holder will assist schools, academics and departments in the acquisition of industry-focussed collaborative opportunities. In particular targeting the development of Knowledge Transfer Partnerships (KTP), Innovate UK and Welsh Government SMART funded projects. The Knowledge Transfer Officer (KTO) will occupy a key role in Cardiff Metropolitan University’s mission to support industry and commerce through a wide variety of commercial activity.

The role will primarily involve working alongside academic colleagues and funding bodies to develop proposals with a view to securing external income. The KTO will work closely with the Business Liaison Officer (BLO) to source and connect relevant academics with opportunities / applications in a timely manner. Duties will include the writing of funding applications and the related costing and pricing of projects, providing effective liaison between Cardiff Met and clients / potential clients, providing support and advice to companies and academics, developing a portfolio of knowledge transfer activity and maintaining appropriate monitoring and reporting mechanisms.

You will be an enthusiastic and friendly professional with excellent communication and interpersonal skills coupled with a commitment to providing an excellent student experience.

What you’ll do – key duties

Identifying and targeting tenders / sources of funding for projects, e.g. Innovate UK and Welsh Government SMART funding.

 

Providing advice and support to academic schools in identifying, developing and submitting successful funding applications for knowledge transfer activities including Knowledge Transfer Partnership (KTP) and Innovate UK programmes.
Writing proposals, tenders and bids in collaboration with academics, schools and Global Academies.

Completion of accurate costing and pricing for a wide range of projects.

Supporting the development of contractual agreements for the successful management of approved projects, including agreements regarding intellectual property and terms of collaboration.

Providing on-going support, guidance and advice to clients and academic departments as necessary, therefore ensuring the smooth running of industry / academic projects.

Chairing regular meetings with schools, academics and other internal departments to develop and sustain an innovation culture.

What you’ll bring – essential experience & strengths

Best practice in developing and delivering commercial projects (e.g. consultancy, training, contract research).

Knowledge of monitoring commercial projects.

Good working knowledge of MS Office applications, in particular Outlook, Word, Excel and PowerPoint.

A track record of writing successful funding bids e.g. public sector funding / tenders / research bids.

Experience of providing advice to a variety of public, private and not-for-profit organisations.

 

What you’ll have - essential qualifications

Degree or equivalent experience.

Our total reward package

We have a range of great benefits for employees including:

Annual leave of 35 days, plus 12 bank holiday / concessionary days

Membership of the Local Government Pension Scheme with generous contributions

Flexible and remote working opportunities

Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage

Access to all library facilities

Salary sacrifice schemes including cycle to work

 

How to apply

 

If you would like to talk with us about this opportunity please contact Matthew Taylor, Director of Innovation at mtaylor@Cardiffmet.ac.uk

 

To start your application please visit www.cardiffmet.ac.uk/jobs

 

Closing date:  Monday 8 March 2021, 4:30 pm.

 

Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.

 

We are committed to supporting and promoting equality and diversity and to creating an inclusive working environment. Our Strategic Plan underpins our commitment to recruit and retain the best talent and we welcome applications from people from diverse backgrounds.  We appoint on merit.

 

Due to the coronavirus pandemic all of our recruitment is being conducted virtually. We aim to respond to your application as soon as possible.

 

 

Further Information

Full Job Description and Person Specification

Our Candidate Pack

Please visit our website for information about working for us, our culture, benefits, work-life balance and our career progression and development opportunities.

 

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Support Worker

Premier Care Plymouth Limited

Plymouth, SW
1 day ago
Plymouth, SW
£8.92 - £9.52 Per Hour
1 day ago
£8.92 - £9.52 Per Hour

We are excited to announce that Premier Care is currently expanding and are looking to recruit a Community Support Workers to join our expanding organisation.

Premier Care provides support and care services for individuals who have learning disabilities, many of whom have a diagnosis of autism, individuals who have physical disabilities, older people with learning disabilities, people with sensory loss and individuals who may have related mental health conditions and complex needs.

Responsibilities
The successful applicant will:

  • Support people with a variety of learning disabilities / Autism / Mental Health
  • Support people to access the community and any employment opportunities
  • Support and follow Positive Behavioural Support Plans
  • Support people within their own homes to maintain their tenancies & pay bills

Experience Required

Essential

  • Caring and compassionate approach
  • Patient and understanding
  • Motivated to follow systems to support a positive approach
  • Be flexible to meet the needs of the people we support
  • Good report writing skills
  • Ability to follow polices & procedures

Desirable but not essential

  • Experience of working with adults with learning disabilities 
  • Understand how to safeguard people we support
  • Hold a driving licence

Benefits

  • Company Pension Scheme
  • Training
  • Career Development
  • Supervision
  • Increased holiday entitlement with long service
  • Employee Assistance Programme
  • Team Support
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Support Worker - Learning Disability and/or Autism

RAINBOW PERSONNEL LIMITED

Stockport, NW
1 day ago
Stockport, NW
£9.35 - £9.35 Per Hour
1 day ago
£9.35 - £9.35 Per Hour
Rainbow Living- Community Support Worker
Role Title: Support Worker
Reporting to:Service Manager
Accountable to:Service Manager & Registered Manager
Role Category/Type: Health & Social Care
Availability: Full time / Part time / Bank
Location:Greater Manchester
Rate: £ 9.75   p/h
Role Description:
To look after the well-being of the service user and to help support the Service user to live their lives as independently as possible and support them in reaching their potential, through both practical and emotional support. Tailored to the needs of the individual. The Roleis incredibly varied and rewarding role as you will be helping vulnerable people to improve their quality of life, achieve their goals and make a very real and positive difference to their lives.You could work both independently and as part of a team, in a variety of different settings, such as in the individual’s home or within the community setting.
At Rainbow Personnel we aim to deliver a quality service which is judged on outcome based results, and Person Centred Led.
Role Responsibilities:
• Providing Personal Care and Active support according to the Person-Centred Care Plan of the Service-User
• To report back any concerns relating to the health of the service user directly to the team leader
• Promoting well-being and full independence were possible
• Conducting Observations
• Medication Administration, Monitoring and Compliance
• Complying with Policies and Procedures
• Identifying, Reporting and Recording Incidents, ABC Charts, Body Maps and Accident Forms
• Completing a Daily Report
• Keyworker 1:1 Session with named Service-User
• Provide Nutrition and hydration support
• Assist in domestic duties
• To liaise with management
• To participate in team meetings
• To undertake service training.
• To undertake online training
• Supporting the Service-User within the community, i.e. GP & Hospital Appointments, Family Visit,  College, Shopping, Leisure, Parks, Holiday
Role Specific Requirements:
• Possession of a clean full UK driving licence
• Appointment is subject to a Disclosure and Barring Service (DBS) check
• Not gender specific
• Attained or ability to work towards a Care Quality Certificate and/or higher qualification.
• Knowledgeable in care management, care standards, regulations, and service user values
Benefits and Incentives:
• Paid Holiday up to 28 days
• Staff Uniform provided (where required)
• Access to Nationally Recognised Qualifications
• Support towards Care Certificate Qualification
• Supervision and Personal Development
• Pension Contribution (after 6 months of Service)
• Competitive Pay Rates
• Mileage Allowance Paid (where required)
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Senior Support Worker

Goleudy

bridgend, WA
2 days ago
bridgend, WA
£18.73k - £18.73k Per Year
2 days ago
£18.73k - £18.73k Per Year
 Senior Support Worker

Salary: £18,730 (Pro-rata)

Location: Bridgend, Peripatetic working in the locality. Office base in Port Talbot – car driver essential

Hours: 35 per week (Part-time hours available) usually Monday-Friday between 8am-6pm with limited evenings and weekends

Closing Date: 29th March 2021

Goleudy Housing & Support

Our aim to prevent homelessness and provide housing support to people across South Wales. Visit our website for more information about our services.

Housing First Bridgend

This service aims to achieve long term, sustainable housing outcomes. We work with individuals who require intensive one to one support in order to find and maintain a home.  Clients include people who are entrenched in rough-sleeping and 16-25-year olds at risk of long-term homelessness.  This service is based on the principles set out by the Housing First Network (Wales) and delivers open ended individualised support in terms of intensity, flexibility and choice.

Applicants are required to be a car driver, with access to own vehicle and business insurance.

Senior Support Worker

As a Senior Support Worker, you will develop strong relationships both internally and externally to create great results. You’ll also need to be prepared to roll up your sleeves and be a team player, ensuring your clients are getting the right support to achieve their goals and be on hand to assist in the coordination of the project.

As well as having great organisation and time management skills, you will need to meet competent person requirements with regards to client casework and coordinating tasks and work streams within the team.  In addition, you will need to have strong ICT skills and be able to work both independently and as part of a team, building strong relationships both internally and externally to create great results.

If you have the passion, talent, and resilience to be part of a successful team, we want to hear from you.  Download our Job Descriptions and person specifications from our website and click ‘apply’ to submit your application.

We reserve the right to withdraw this advert at any time depending on application volumes.

We regret that due to the high volume of applications we are unable to acknowledge every application. Please bear in mind that if you are selected for an interview, we will contact you within 14 days from the closing date.

 

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Technical Support Specialist

Link Engine Management UK Limited

Liverpool, NW
1 day ago
Liverpool, NW
1 day ago
Position: Technical Support Specialist
Location: L3 5TF, Liverpool
Salary: Up to £45,000 plus pension (subject to experience)
Do you love the roar of race engines, the smell of high-octane fuel, the exhilaration of motorsport ...and just happen to be looking to get into the motorsport industry? Then we may have the job for you.
Here at Link Engine Management we build performance technology that has made us a global leader in engine management systems for the motorsport industry. If you're a drifter, rally driver, circuit racer, drag car driver or even a snowmobile racing champion, chances are that you have or want to have our software taking you to the podium. We are on the hunt for a Technical Support Specialist with exceptional skills and passion to help grow Link to be the most sought-after performance technology in the world.
Reporting to the Global Technical Support Manager (Australia-based)/General Manager EMEA (UK-based), the responsibilities of the Technical Support Specialist will include the following:
  • Provides customer support in a timely manner via several means which include email, telephone, webchat, forum and Facebook messages
  • Ensures all customer contact is logged in the CRM database
  • Communicates customer feedback to management through the correct channels to improve the overall customer experience
  • Analyses issues and complaints from customers and provides adequate resolutions
  • Tracks proposed resolutions and follows up with customers in a timely fashion
  • Immediately escalates issues of serious concern
  • Supports new product and software release processes by testing product with the latest hardware and software configurations
  • Updates internal databases with information about customers, products and issues
  • Develops and maintains vast knowledge of the products and services being offered
  • Monitors customer complaints on social media and provides assistance when appropriate
  • Informs customers about new features and functionalities
  • Assists in training junior Technical Support Specialists
  • Maintains a polite, helpful and professional manner at all times
  • Understanding new products and services as they are introduced, from a technical perspective
  • Follows processes and provides assistance and suggestions for process improvements
  • Assists in creating technical and training documentation to improve our product offerings
  • Supports the Sales and Marketing teams ensuring technical accuracy in documentation
  • Positively promotes the brand and products at all times
  • Provides support at trade shows, exhibitions and events
  • Works closely with the team, here in the UK and in our offices overseas

Travelling nationally and internationally may be required from time-time for training and Trade Shows etc.
Working some weekends (estimated to be initially approximately 4-5 weekends per year with anticipated growth to around 10 weekends per year) will be required due to the majority of motorsport events taking place during weekends. Time off in-lieu during the week will apply in these situations as per company policy.
Our ideal Technical Support Specialist will have the below skills/attributes:
  • Degree in Electrical Engineering/equivalent
  • Proven successful experience in a Technical/Customer Support (phone/email/chat-based) role
  • Commercially minded, self-reliant and highly proactive, possessing a work ethic that demonstrates dedication to the company, its mission, personal pride and the team
  • Excellent written and verbal communication skills
  • Skilled time juggler - you manage your time like a pro and know the value of good process
  • Small team player – know we all ‘muck in’ and do what we need to do to make it happen
  • Excellent attention to detail and record keeping
  • A strong ability to communicate on all levels including the ability to write or orally represent these ideas, concepts and facts
  • Knowledge of any continental European languages is desirable but not essential
  • Motorsports/electronics background or experience is desirable but not essential
  • Knowledge of engine tuning is desirable but not essential
  • Experience with ERP/CRM packages is desirable but not essential
  • Exposure to and experience with the performance vehicle and motorsport sector is desirable but not essential

What we offer:
  • Link is a fun, vibrant and fast-moving place to work, where you are truly encouraged to make things better
  • We are a dynamic and diverse team who reflect and empower our values and our "informal but serious" work ethic
  • You will have a real chance to make a difference and we will help you do that... everyday
  • Free access to on-site gym!

If you would like to join the Link Engine Management team as a Technical Support Specialist, please send us your application via the APPLY button below. Make it soon, we are keen to get going!
About us:
Link Engine Management is a global leader in motorsport electronics and performance technology. We specialise in the development, manufacture and marketing of engine control units (ECUs) built to manage motorsport and powersport vehicles. Link is headquartered in Christchurch, New Zealand with further sales offices located around the world.
Link ECU products are exported to over 65 countries and renowned for quality, reliability and value for money.
For more information about our services please visit https://www.linkecu.com/
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System Support Analyst

Premier Technical

Northampton, MID
2 days ago
Northampton, MID
£39k - £40k Per Year
2 days ago
£39k - £40k Per Year

System Support Analyst
to £40k + generous benefits
Northampton (Home working / Commutable from Corby, Kettering, Northampton and surrounding area)
Our client is one of the UK's market leaders in the specialist area of automation and materials handling solutions, and as a result of continued success and a planned program of strategic growth, they are now seeking to recruit a highly enthusiastic and self-motivated System Support Analyst to support the hotline function with incoming reported incidents and complex customer issues, analysing and identifying root causes and providing effective working solutions to an extensive UK wide customer base.
Reporting directly to the System Support Manager, the successful candidate will essentially be a proficient Linux user with administrative skills combined with proven programming experience and undertake a range of duties and activities to both internal and external customers, analyzing and resolving complex software issues and liaising with Systems build managers and site champions to ensure there is a coherent release strategy for software updates.
Tasked with making recommendations and improvements through a continuous improvement process that is committed to delivering the highest levels of customer service and support, you will possess a good knowledge of ITIL principles for Service Operation and will use agreed standards adopted by the company to ensure consistency throughout and be skilled in working from reported incidents to resolve issues or raise clear bugs as appropriate.
Demonstrating sound skills with Linux OS at the command line enabling the analysis and diagnosis of faults, as a System Support Analyst you will undertake software development work to fix and test identified bugs ad assist with software builds and deployments to both test and site environments as required.
Capable of recognizing the need to meet changing priorities and flexible to attend site when required in order to gain more information regarding issues as well as reassuring clients when appropriate, you will possess the ability to work autonomously or as part of a team and will demonstrate exceptional organisational and communication skills at all levels and will thrive within a busy multi-project environment where effective prioritising is key to success. You will be committed to absolute customer satisfaction and will demonstrate strong problem solving and focus on outcome abilities, escalating situations as appropriate.
To be considered for this varied and challenging System Support Analyst role, it is envisaged that the successful candidate will be qualified to at least HND or degree level in a scientific discipline and essentially demonstrate significant experience in relevant coding languages (C++, Java etc). You will be flexible to travel on occasions and highly customer-satisfaction focused, whilst seeking a genuine career progression opportunity within a globally renowned market leader - and it is essential that you possess a full driving license and demonstrate comprehensive IT software and hardware knowledge and experience.
In return an excellent remuneration and benefits package are available for a suitably committed and capable electrically biased technical support professional. Interested? Then contact the Materials Handling Team at Premier Technical Recruitment on 01827 68400 or email your cv to

handling@p-t-r.co.uk

for further details.
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2nd Line - Software Support Analyst

CAPITA

3 days ago
3 days ago
Provides the first line of support and problem resolution for technology products or applications.

Job title:

2nd Line - Software Support Analyst

Job Description:

Help us strengthen our One Education Service Desk team as a 2nd Line Software Support Analyst providing support and service expertise to Local Authorities across the UK and business alike.

The primary focus of the Application Support Desk is to manage incidents to find an effective resolution.

Location - Role is open to remote- based option ideally within proximity of Bedford . Able to travel Bedford Office location as and when required.

The ideal candidate will be highly motivated, creative and a real team player, demonstrating an ability to work well within the team as well as with both internal and external stakeholders.

You will aim to exceed targets and standards set by their Team Leader and the Customer Charter. They will have a responsibility to ensure that service level agreements are met and that both internal / external customers receive a timely response to their requests.

What you’ll be doing:

  • Provide predominately 2nd with limited 1st line support to external customers
  • Take ownership of customer incidents to ensure timely and effective solutions are provided.
  • Thoroughly investigate customer reported front-end application issues through fact gathering and remote support.
  • Identify usability issues, answer queries, replicate software application defects and then provide detailed quality resolutions.
  • Investigate customer issues by replication within our software, interrogating the corresponding data, asking intelligent questions and understanding the related business rules.
  • Learn, support and investigate the functionality of the software at all levels.
  • Adhere to and improve upon Application Support processes.
  • Build strong relationships within Application Support and other departments to help identify workarounds, solutions and opportunities for knowledge creation.
  • Contribute towards Knowledge Management in the wider business, become a subject matter expert and product virtuoso.
  • Follow and understand data protection rules.

What we’re looking for-

  • Successful experience of software customer service or recent computing education.
  • Investigative and problem-solving skills.
  • Knowledge of Microsoft Office (Word, Excel, Outlook, Teams, etc.).
  • Desired Skills/Experience
  • Experience in a front-end software support role.
  • An understanding of the factors and issues affecting Local Government (i.e. Children’s Services, Education, etc.).
  • Commercial acumen.
  • Experience with some of the following technologies / disciplines:
  • Capita One Education
  • Incident Logging System (ServiceNow, Dynamics CRM, etc.)
  • Databases (Oracle/SQL Server)
  • Creating and reading SQL
  • Data interrogation and analysis (e.g. Excel, CSV, XML, etc.)
  • ITIL v4
  • Software Lifecycle

About Capita One

Capita One works to transform the lives of children, young people and families. We give our customers the information they need to improve outcomes and that’s why we’re currently delivering solutions to 120 local authorities to support early intervention and prevention. Our team is as passionate about people as we are - that’s why many of them have joined us directly from local authorities and the public sector – and why you could too.

Capita One are part of Capita Plc, a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions.

What’s in it for you?

  • A competitive basic salary
  • 23 days holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent
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Customer Support Agent

EFI

telecommuter
Today
telecommuter
Today
Customer Support Agent
Location UK - telecommuter
Tracking # 6356
# of Openings 1
Apply Now (https://phe.tbe.taleo.net/phe03/ats/careers/v2/applyRequisition?org=EFI&cws=43&rid=6356)
EFI is looking for a Customer Support Agent to join our EPS Business Unit.
The Customer Support Team is the face of EPS Support; the first responders for application support for our valued customers across the world. As a Support Analyst your key responsibility is delivering an exceptional, proactive customer experience, with a personal approach; maintaining and enhancing the relationship between the Customer Support Team and EFI’s clients and managing the flow of support issues throughout the support team.
Primary responsibilities
+ Answer emails, monitoring the support queue in SalesForce, populating case details, and confirming accuracy of data
+ Review support cases logged via the customer portal; replicating issues raised, populating any missing detail, and confirming accuracy of data
+ Review case priority; maintain strict adherence to priority-based SLA requirements
+ Make case routing decision for cases regarding ownership
+ Provide support to customers via Salesforce, email and telephone following documented trouble-shooting instructions
+ Escalate to the development team for resolution as required
+ Close cases, capturing all relevant resolution details accurately
+ Follow up with clients that have not provided responses to outstanding questions from the support teams
+ Provide notification to clients when new related software has been released, including direct notification to clients that have resolved issues within the release, in conjunction with EFI’s marketing team
+ Maintain active client contact records within our support systems
+ Provide regular updates to clients in order to maintain an ongoing relationship, providing statistical and progress information, and generating and sending Outreach Reports.
+ ​Create and maintain KCS articles
+ Contribute to the EFI Customer Success programme.
+ Other support tasks as determined by the EPS Customer Success Lead
Education and experience requirements
+ Post-secondary qualification with relevant experience in at least one of the following disciplines:
+ IT sys admin or helpdesk
+ ERP/MIS administration
+ Pressroom experience
+ Order management, procurement, production scheduling or business process management
+ Customer service experience
Relevant skills & knowledge
+ Print Indiustry experience is highly desirable, particularly in the roles of Estimator, Order Manager, Production Scheduler or Shop Floor supervision/leading hand
+ Confidence in talking direct to client contacts at all levels
+ Excellent organizational and interpersonal skills
+ Understanding of databases especially MSSQL
+ Willingness to learn
+ A self starter - ability to work with minimal guidance in a fast paced environment
+ General computing skills, including email and internet based navigation
+ Must be fluent (verbal and written) in English, with additional languages considered highly preferable, particularly German or French
Equal Opportunity & Disability Accessibility Statement
EFI is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination. EEO is the Law: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
EFI is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 650-357-2777 or via email attalentacquisition.mailbox@efi.com. EFI will make determinations on such requests for accommodation or assistance on a case-by-case basis.
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PMO Support

Ofcom

Multiple Locations - Across our regional offices
1 day ago
Multiple Locations - Across our regional offices
1 day ago

Team Overview

Ofcom exists to make communications work for everyone. We regulate the TV, radio and video-on-demand sectors, fixed and mobile telecoms, postal services, plus the airwaves over which wireless devices operate. We are also helping to inform the ongoing debate about the future of online regulation. Our culture is shaped by four corporate values: excellence, agility, collaboration and empowerment.

Purpose of the Role

Ofcom requires communications providers and operators of essential services in digital infrastructure to comply with security and availability obligations. These include managing security risks, minimising impact on consumers and reporting any security breaches or network failures to us.

 

As part of our work to enable strong and secure networks for people across the UK, we work with the UK Government to implement the outcomes of the Telecoms Supply Chain Review while working with relevant organisations, including equipment suppliers. We continue to work closely with DCMS, the National Cyber Security Centre (NCSC) and industry to monitor potential risks, providing guidance and advice to support the development of new legislation.

Requirements of the Role

  • You’ll support the team with the arrangement, coordination and facilitation of programme and team meetings, team workshops, creating/circulating agendas, taking meeting minutes and distributing meeting outputs.
  • You’ll assist in the collation of workstream progress information for programme’s monthly reporting and monthly updates to Programme Board.
  • You’ll support in the development and maintenance of the delivery plan.
  • You’ll assist in the effective tracking and maintenance of the risks and issues logs.
  • You’ll be responsible for overseeing and ensuring local resource tools are up-to-date to enable reliable reporting and ability to forward plan.
  • You’ll support the Senior PMO in the management and tracking of programme budget and recruitment activities.
  • You’ll own document management, as well as maintenance of the team's SharePoint site.
  • You’ll assist in the general administration as required by the team including production of presentations, filling of documentation and paperwork.

Skills, knowledge and experience

  • You’ll have experience of working in large and complex programme/project environments and providing administrative support. It be advantageous if you have done this within a Cyber environment previously.
  • You’ll understand and show familiarity with Project and PMO management principles, controls and processes.
  • You’ll have good stakeholder engagement skills, tailoring messages appropriately and working collaboratively with others to obtain agreement and cooperation.
  • You’ll be a great communicator.
  • You’ll hold good interpersonal and activity management skills.
  • You’ll be a self-starter who is able to work and manage own priorities independently and works well as part of a team.
  • You’ll identify with, and demonstrate a desire to promote, Ofcom's values of excellence, agility, empowerment and collaboration.

 

Qualifications

  • Degree level qualification desirable.
  • Relevant Professional Qualifications desirable. g PRINCE2, MSP, APM qualification, or equivalent.
  • Proficiency with Microsoft Project, PowerPoint, Excel and Visio.

Further Information

Diversity and Inclusion Ofcom is a forward-thinking, inclusive employer and recognises the value of diversity to truly “make communications work for everyone”. We welcome applications from suitably qualified applicants whatever their background, especially women, disabled and Black, Asian and Minority Ethnic background candidates as they are currently under-represented in our workforce. As a Disability Confident employer we guarantee to interview any disabled applicant who meets the essential selection criteria. We have an agile working model allowing us to have a location-neutral approach to filling our roles. We also support flexible ways of working, wherever possible. Our colleagues are free to move around all our offices, enabling them to work alongside and collaborate with other teams and groups. These initiatives help Ofcom colleagues to work flexibly in way that supports them. 

 

Posted

3 days ago

Description

 

We’re looking for an experienced IT Support Engineer who MUST have SystmOne support and administration experience. This is a fantastic opportunity to join a fast growing IT business working with the NHS and their associated GP practices.

This IT Support Engineer (with SystmOne experience) will work from home but MUST be located within commuting distance of NHS properties in the West Cambridge area (Ely, Cambridge, Peterborough etc.) in order to undertake on-site support and roll-out work when needed. The business you will be joining has ambitious plan to grow through 2021 providing the potential to develop and enhance your career.

 

Required experience

Full office 365 suite support

  • Creation of Exchange users
  • Creation of groups
  • Creation of generic emails
  • 365 licensing and admin support

SystmOne Administration and Support

  • User admin and setups
  • Full SystmOneback end configuration, setup and maintenance
  • Reporting fuctionsand creation to support data submissions
  • Pathology maintenance and setup with CUH
  • 111 integration and setup using API configuration
  • SMS Setup and configuration

Website Creation and Admin

  • Maintaining the website
  • Adding or editing content
  • Support of links and appointment booking tools

Mobile Phone Contract Administration

  • Request and assign new SIM to the current contact
  • User Management and SIM porting to new provider if required

 

Preferred Experience

EMIS Administration and Support

  • User admin and setups

Smartcard Administration

  • Creation of new users requiring Smartcards for SystmOneand other SPINE function
  • Amending existing smartcard users to assign the correct system rights and roles
  • Active user monitoring to ensure adherence to service level agreements

NHSmail Administration

  • Creation of new users on the NHSmailplatform
  • Action leavers and new starters
  • Assign Email functions to certain staff

 

Why join this growing business?

They offer career progression for hard working individuals to support the growth of the business, and this can include progression into Senior, Lead and Management positions.

This role would suit candidates who have worked in one of these roles: -
IT Support Engineer, 2nd line support, 1st line support, IT Field Engineer.

CVs and applications are being given immediate attention for this role. Please apply ASAP for further information and consideration.

Source: Focus 5 Recruitment