Knowledge/Experience Understands general and legal principles of insurance Understands the relevant regulatory and legal frameworks Knowledge of the market including an awareness of competitors, specific territory knowledge, cultural awareness Relevant product(s) knowledge is required Relevant experience in an account handling or technical role is desirable Good understanding of Team objectives and how own role contributes to these Specific systems knowledge relevant to role Skills/Behaviours Customer focused approach Numerate and literate Good communication and interpersonal skills Able to work independently and use initiative Able to work flexibly to achieve tight deadlines/targets with good organisation skills Computer literate Analytical and able to solve problems An attention to detail and willingness to learn Calm and resilient under pressure Able to positively react to change Is a team player, networks and able to build sustainable relationships Able to build sustainable working relationships Able to train junior members of the team on specific system/process tasks Qualifications GCSE Maths and English (or equivalent) A levels (desirable) Working towards or has attained CII qualifications (although this is not critical) Our Culture: People First We’ve travelled far since opening our first office in 1994. Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements Maintains accurate records and deals with correspondence appropriately Operates in an honest, professional and ethical manner Strictly adheres to the Group Employee Code of Conduct Completes all relevant regulatory training Complies with all applicable legal, fiscal and regulatory obligations in the form of policies and Procedures And what do we need from you?