Experience, Knowledge & Skills Banking and / or treasury experience in a multinational financial services Group Experience in managing and leading a team, including colleague development and issue resolution Experience in dealing with multiple operational stakeholders / service users for adherence to SLA’s and issue resolution A high level of oral and written communication skills, communicating effectively with senior managers, colleagues, internal and external stakeholders Proficient in Microsoft applications Strong mathematical, analytical, communication, and organization skills Strong analytical skills and ability to drive process improvement, based upon analysis of data Work effectively under pressure and think clearly and logically in challenging situations Qualified AAT or Treasury relevant qualification (desirable) Knowledge of the UK payment industry including BAC’s and international payment processing Detailed understanding of the use of difference financial instruments and how they are used to balance risk and commercial returns Behaviours Results driven with a constant eye on the detail but understand the audience. Responsible for ensuring all procedures are effectively operated, documented and adhered to the financial policy framework Identification and deployment of corrective activity if operational performance drops and manage issue resolution Ensure all daily, weekly and month procedures are performed within the agreed SLA’s Ensure queries from across the business is resolved in a timely manner including the timely and accurate processing of the Treasury inbox Ensure up to date Process Notes and Process Maps for the Treasury area Change Management Identify and implement changes to improve process and accommodate business and commercial changes across the Group Financial Control Review and sign off payments prepared by the team to ensure payment preparation is appropriately documented and executed inline with SLA’s Lead the preparation of the Monthly Control Dashboard for Finance Operations Responsibility for maintaining department risk registers (as applicable), providing evidence and commentary for controls, updates for Mitigation Actions and maintaining control matrices and attestations.