Job title:                       Account Manager        

Based:                          London

LEWIS is seeking a knowledgeable, professional and creative Account Manager with B2B tech experience. This is an imperative role to the business and an incredible opportunity for someone ambitious who thrives in a challenging, fast paced international environment. With an entrepreneurial work ethic, you will have a strong understanding of how to assist in the growth of an independent global organisation.

About LEWIS 

The company is an integrated communications agency that has gone from start-up to multi-national in a little over two decades. The company now ranks in the top 40 agencies worldwide and has 24 offices. Its success is due to a combination of factors: talented people delivering award winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, Holmes Report, ICCO, PRCA and European Excellence. 

Purpose of the role

The Account Manager works closely with both their clients and team to ensure the efficient and effective running of their accounts. The Account Manager has a clear understanding of their clients’ objectives and requirements. They deliver the highest levels of service to the accounts and have the ability to build and maintain long-lasting relationships with clients. The Account Manager translates creative thinking into decisive action, prioritising tasks efficiently and continuously setting a motivating example for the rest of the team.  They have exceptional media relations skills.         

Key responsibilities and tasks

• Maintains a consultative relationship with the client, acting as the key contact for all marketing services, defining deadlines and service agreements whilst ensuring these are met consistently by the team
• Works closely with the client to regularly review account performance, identifying and communicating opportunities for additional services, across all activation channels
• Drives the team to develop compelling and impactful content and campaigns for clients
• Works with the client and wider LEWIS team to ensure effective budget management
• Work alongside the Account Director to regularly review account performance, identifying opportunities for additional PR, marketing and digital services and projects
• Add value to new business pitches by providing support with coordination, content generation and presentation preparation
• Ensure that all client activity meets KPIs and is reported back to the client, providing insight and analysis.
• Consult with clients on media opportunities in relation to the news agenda on a daily basis
• Oversee all media relations activity on behalf of the client
• Maintain relationships with journalists, bloggers, influencers and analysts across national, trade and vertical media channels
• Provide content for campaigns and projects including press releases, articles, blog entries, and other written material 

• Proof-read all written materials i.e. biographies, media alerts, briefing documents etc.
• Understand and advise clients on the types of content that will work best to achieve their goals.
• Use and explore all social media tools to optimise and apply to client needs.
• Work closely with line reports to set objectives and support strengths, weaknesses and career development
• Work with the Talent team to recruit high calibre junior level candidates into the team
• Regularly attend and lead LEWIS daily press briefings and training sessions. 

About you

It is essential that you have experience working in a B2B, corporate, consumer or digital communications agency. We are looking for a skilled Account Manager or an outstanding Senior Account Executive looking to take the next step in their career. You will have a strong understanding of clients’ business needs, issues and requirements. You will have a thorough knowledge of the media and keep up to date with current affairs. Impeccable attention to detail and excellent communication skills both written and verbal are also necessities to this role. Other key attributes include the ability to:

• Meet tight deadlines
• Remain calm in a pressurised environment
• Be a team player and coach junior members of the team
• Be an ambassador of the LEWIS brand.

This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.  

LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that LEWIS is a place where everyone can thrive. 

Working for the leading player in the online intelligence field, you will be responsible for supporting and growing our branded FMCG customer base while looking after global accounts. You will need experience in building strong client relationships, be highly organised and have a commercial edge. Working in a fast-paced environment, you will be the leader of client engagements, and must be able to create new business opportunities, while exceeding targets and working effectively with internal stakeholders across the business itself. You will need to have a good understanding of data and insights within the E-Commerce field, alongside solid sales experience. Hit the ground running and take ownership over your part in the client management within the technology arena.

Key Skills & Exp:

5 + years’ experience in e-commerce / business intelligence account management

Experience exceeding targets within the technology-based AM environment.

Strong commercial acumen

Pragmatic in your approach to work

Perks and Benefits:

Annual bonus and commission scheme

Employee Healthcare Plan

Personal employee development plan

Gym membership at 50% off

Job title                      Account Executive
Based                         London HQ

At LEWIS we have experienced tremendous growth in the last 6 months. We are on the hunt for a talented and experienced Account Executive or Senior Account Executive with a drive and hunger to progress. We are looking for an ambitious, hard-working, collaborative and professional individual, ideally with B2B Tech experience or an interest in this area, to join our team.

About LEWIS

The company is an integrated communications agency that has gone from start-up to multi-national in a little over two decades. The company now ranks in the top 40 agencies worldwide and has 24 offices. Its success is due to a combination of factors: talented people delivering award winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, Holmes Report, ICCO, PRCA and European Excellence. 

Purpose of the role

The Account Executive plays a media focussed and team support role. The role requires the ability to handle a number of projects at any one time as well as being able to respond quickly to journalist and team requests. The Account Executive will develop a clear understanding of the team’s requirements and objectives, be proactive in attitude and supportive to the team at all times.

Key Responsibilities

• Assist the team with the management of client accounts and projects, helping to establish LEWIS as an invaluable long-term partner for marketing and communications services
• Offer thoughtful advice and recommendations to clients and team regarding media opportunities and tactics
• Coordinate communication (including meetings and reviews) with clients and ensure deadlines and service agreements are adhered to
• Participate in new business pitches by providing research support and coordination
• Assist with the coordination of press tours, events and review programmes
• Understands and avidly follows the news agenda, positioning clients and products within the wider news narrative
• Research and identify appropriate journalists, bloggers and analysts on an on-going basis
• Develop and strengthen existing media relationships for self and the team
• Monitor relevant news sources and alerts the team to relevant breaking news opportunities
• Understand and identify strong news angles and media opportunities
• Secure on-going and regular media opportunities such as columns and Q&As
• Organise and coordinate media interviews and press briefings
• Draft a broad range of written materials including biographies, briefing documents, media alerts, soundbites, Q&As, backgrounders and boilerplates, ensuring a consistent level of high quality content 

• Create press materials and compelling content for both traditional and digital media
• Create valuable and insightful briefing sheets to assist clients with their press communications
• Understand and develop knowledge around finding a good news angles or hooks
• Take a developmental approach to improving writing ability, adapting and refining style to suit the needs of the client
• Use social media platforms to expand own network
• Provide social media insight as well as execution and management of related digital activity
• Ensure personal and deliverable client objectives are met on an on-going basis
• Accurately reports activity levels and regularly completes timesheets to ensure correct allocation of client duties
• Escalate general new business requests to appropriate team members, acting as a first point of contact for external enquiries
• Work closely with line manager to maximise own strengths, improve weaknesses and support individual and team career development
• Support with the training of graduates and interns wherever possible
• Regularly attends LEWIS training sessions and daily press briefings to enhance skills and develop knowledge
• Track and report on media activity, including coverage reports, press clippings, online media engagement
• Ensures that all account activity and results are reported back to the Senior Account Executive / Account Manager / Account Director

About you

• A communications or marketing related degree (or equivalent)
• Relevant experience of working in a B2B, corporate, consumer or digital communications environment at an Account Coordinator or Account Executive level
• Attention to detail 

• Proven written ability in English and local languages
• Creative thinking 

• Understanding of client business issues and requirements 

• Highly developed presentation skills 

• Thorough knowledge of media: print and broadcast 

• Understanding of market research and analysis 


• Ability to delegate effectively 

• Calmness under pressure and ability to achieve tight deadlines 

• Proven ability to keep abreast of current affairs and relate them to client situations 


This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.  

LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that LEWIS is a place where everyone can thrive.

The Role

We are looking for a Senior Account Manager with healthcare marketing understanding to join our dynamic and ambitious health team.

You will be a key point of contact working closely with all internal departments to deliver the innovative, high quality work we’re famous for.  You will be responsible for knowing all work in progress and should become known as the source of all information in regard to projects. You should aim to handle and resolve daily tasks in an efficient manner and with minimum supervision at this level.

Essential Skills/Competencies

• Previous healthcare marketing agency experience
• Previous experience working on digital accounts/projects
• An understanding of web technologies
• Strong experience working on large and fast paced accounts
• Proven track record of developing strong client relationships
• Experience in selling and presenting concepts, technical approaches and estimates
• Strong knowledge of and passion for all things digital and emerging technology
• Excellent communication skills and confident manner
• Impeccable attention to detail
• Strong organisational skills and ability to keep on top of contact reports, status reports, client and meeting management

Us.

• We’re Tribal Health, part of Tribal Worldwide London.
• We create the world’s most loved digital experiences.
• We’re creative people. We’re technology people. We’re strategic people.
• But most of all, we’re people people. We ideate, innovate, learn and iterate.
• A specialist digital agency, we’ve been creating award-winning work for clients like Volkswagen, O2, Morrisons, Guinness, Exxon Mobil and Fitness First for 20 years – and recently we launched Tribal Health with a roster of clients including GSK, Gilead, J&J and Novartis

https://www.tribalworldwide.co.uk/health

You.

• A Tribal person is a blend of passion, dedication and imagination. You think big and you work hard. You can see the whole picture and you care about the details. You want to make work that’s real, connected and great. Come and join us.

Your Benefits

• Competitive Salary
• 25 days holiday per year
• Pension scheme, Life Assurance, Permanent Health Insurance
• Progressive training and development initiatives
• Gym discounts, hobby fund, and lots more benefits to help you achieve a work-life balance

An inclusive culture is at the heart of Tribal Worldwide London

We are a global Tribe and we believe diversity inspires creativity and change.

We welcome and respect diverse perspectives and are stronger for them.

We employ the best minds in our business and strive to ensure our environment is supportive and inclusive for all.

N.B This job description will not form part of the contract of employment unless specified otherwise. Successful applicants will also be asked to confirm their eligibility to work in the UK and provide documentary evidence to support such status.

We have a fantastic opportunity for an experienced Key Account Manager to join our successful Account Management Team. This position will ultimately be responsible for managing some of our VIP / key customers across the UK.

Thisis a key role within our Account Management team, enabling us to drive our customer growth strategy across some of our biggest customers.

The Account Management team is responsible for enhancing our customer relationships - leading to improved retention rates and new growth opportunities across the IRIS product portfolio.

Thisrole represents a fantastic opportunity to join a growing, market leading software business. The right candidate will be an ambitious, organized, target driven individual looking to be part of a fast-moving team on a high growth trajectory. They will be able to demonstrate consistent target delivery and strong commercial acumen combined with an organized and personable approach.

What will you be doing?

As a Key Account Manager, your responsibilities will be as follows:

• To achieve 100% recurring revenue, spend within assigned account portfolio
• To achieve additional, spend target within account portfolio by upselling and cross selling from the IRIS portfolio
• Developing long term strategic relationships with account base.
• Excellent deal management and stakeholder management.
• Accurately forecast the monthly and quarterly revenue.
• Pipeline management – owning data quality in CRM/pipeline reports for all opportunities and leads, ensuring accuracy of sales stage, deal size, close date and next actions
• Account planning – work with each account to produce annual account plans that achieve growth aligned to the targets
• Working closely with internal stakeholders to uphold excellent customer service acting as a guardian of the customer experience.
• Sales skills – apply formal sales methodology and operate at Director/ Exec and C-Level
• Product and Market knowledge – understands the product landscape of solutions and services and how they fit in the marketplace.
• Team player – embraces and enhances the team ethos.

What skills and experience do you need to have?

We're looking for someone with the following skills and experience:

• Significant sales experience of managing large complex accounts and delivering / exceeding sales targets
• HCM (HR / Payroll) sales experience
• Experience to customers atDirector/ Executive / C-Level
• Proven experience of managing and growing salesaccounts.

This position will also suit someone with the following competencies:

• Stakeholder management
• Presentation skills
• Communication
• Time management and planning
• Goal-orientated
• Commercial acumen

Who are we?

IRIS Software Group is one of the UK’s largest privately held software companies. Acquired by HG Capital in 2018, its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time.

IRIS takes the pain out of processes and let professionals working in businesses and schools focus on the work they love. Its software solutions and services for finance, HR and payroll teams, educational organisations, and accountancy firms helps comply with regulations, drive productivity and better engage with key stakeholders. Through simplifying, automating and providing insights on everyday mission-critical tasks for organisations of all shapes and sizes, IRIS ensures customers can look forward with certainty and confidence.

IRIS has over 120,000 UK and international customers with 80% having a tenure of five or more years. IRIS is the largest third-party online filer with the UK Government. Ninety-one of the top 100 UK accountancy firms and 50 of the top 100 US CPA firms use IRIS software. Circa 20% of the UK’s workforce is paid by IRIS payroll offerings. More than 850,000 UK employees are managed by IRIS HR solutions. Over 11,000 UK schools and academies use IRIS, with four million parents and guardians using IRIS apps to connect with their children’s school; 300 million messages are delivered between schools and parents each year, and over £15 million transactional payments are processed every month. IRIS is placed in the Grant Thornton Sunday Times Top Track 250 and the Megabuyte50.

IRIS is backed by Hg, Europe’s leading software investor and is committed to helping build IRIS as an ambitious business. It’s support includes a dedicated operations innovation team which provides practical support to management teams to help them realise their growth ambitions.

To see how IRIS helps organisations get things right first time, every time, visit www.iris.co.uk or follow IRIS Software Group on LinkedIn, Twitter and Instagram.

Why you should apply...

At IRIS, we believe in creating a culture of engagement and reward to develop employee potential and offer long-term career success. To help with that, we offer the following:

• Competitive salary
• Attractive commission structure
• Car allowance
• 26 days holiday allowance
• Private medical healthcare
• Life assurance
• Pension
• Additional benefits, such as Bike to Work and discount schemes.