Job Reference: 153-ATR11831

Employer:

University Hospitals Dorset NHS Foundation Trust

Department:

Portering Service

Location:

Poole, Dorset

Salary:

£18,005.00 - £19,337.00 pa pr

We currently have an opportunity for a Security Officer to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

We currently have an opportunity for a Security Officer to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

• Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the customers are kept fully informed at all times.
• Provide assistance to third party contractors / visitors ensuring all site procedures / policies are adhered too.
• To liaise closely with statutory authorities, dealing with incidents and the provision of information.
• Maintain continuous monitoring of site radio systems adhering to correct radio procedures at all times.
• Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms and the site occurrence book
• To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
• Undertake any other reasonable duties as required to meet the needs of the business
• Ensure a timely response to all security issues and events. 
• To develop excellent working relationships with our on site customers

Essential:

• SIA Front Line Guarding Licence

Desirable:

• Professional or further qualification in Security Management.
• Experience of working for an important client working on nights and to be responsible 

-  Starting at 8pm and finishing at 8am

- This is on a 4 on and 4 off pattern

- Overtime is available when covering other officers annual leave 

- Successful applicant will need to go through a 5 year employment vetting 

- Looking to start on or around the 1st April, however this is subject to change 

We currently have an opportunity for a Security Officer to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

• Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the customers are kept fully informed at all times.
• Provide assistance to third party contractors / visitors ensuring all site procedures / policies are adhered too.
• To liaise closely with statutory authorities, dealing with incidents and the provision of information.
• Maintain continuous monitoring of site radio systems adhering to correct radio procedures at all times.
• Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms and the site occurrence book
• To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
• Undertake any other reasonable duties as required to meet the needs of the business
• Ensure a timely response to all security issues and events. 
• To develop excellent working relationships with our on site customers

Essential:

• SIA Front Line Guarding Licence

Desirable:

• Professional or further qualification in Security Management.
• Experience of working for an important client working on nights and to be responsible 

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100 office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.
Values:
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Behaviours:
• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:

Mitie has a great opportunity across the Bournemouth and surrounding areas.  We are looking for an experienced retail security officer to join the team on site, you will take a lead role on site on a daily basis. Your shift pattern will be discussed at interview with a pay rate of £9.69.

Candidates must have access to reliable transport car/bike as the role will require travel to multiple different Sainsburys Sites including Supermarkets and Convenience/Local stores.

They will also require the candidate to work a variety of shifts from 07:00am until Midnight in some locations over a 5 over 7 day shift pattern including Saturdays and Sundays on a regular basis.

To protect customers and colleagues from physical and verbal abuse •To deter violence and public order offences
To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions
To deter till snatchers, trolley push outs and other bulk thefts
To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed
Dealing with any difficult situations that arise in a safe and professional manner
To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
Monitoring the store CCTV where appropriate
Complete retrospective CCTV reviews focusing on shrinkage
To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid.
To understand and always implement the ‘Ways of Working’
Liaise with the store management teams giving clear and concise feedback
Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
Completing reports by recording observations, information, occurrences and surveillance activities using SMART
Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses
To report all incidents fully by the end of the shift using the SMART system
To wear and activate BWCCTV in accordance with company procedures
Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)
A full five year check-able employment / education history
Experience of delivering Customer Service
Excellent communication skills are required both written and verbal
Adaptable communication style to meet the needs of different people groups
Ability to work in a fast moving services business
Capability in the use of technology
Good attention to detail
High level of enthusiasm and passion
Previous experience in a similar role is desirable but not essential
Public Space Surveillance SIA licence is desirable but not essential

Health and Safety responsibilities:

Follow Group and company policies and procedures at all times;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security:

Ensure compliance with Mitie's information security procedures in all activities;
Proactively identify and report security risks to your manager;
Report actual and suspected security incidents;
Note:
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100 office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.
Values:
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promiseto our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture – our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Behaviours:
• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

Mitie has a great opportunity in Qinetiq, Portland .  We are looking for an experienced security officer to join the team on site,  you will take a lead role on site on a daily basis. Your shift pattern will be discussed at interview with a pay rate of £8.78. You will report into the sites security operation’s manager.

Main Duties

• The security officer will demonstrate their character as determined, trustworthy, attentive and approachable at all times when welcoming clients and customers – ensuring ID badges are created, allocated and collected when appropriate.
• As the first point of contact for to all customers and clients, the Security Agents must have geographically aware of their local surroundings.
• Must be able to man the phones, emails, IT systems, CCTV and Alarms, Doors and Car park if need be.
• The security officer must spot and stop all suspicious sightings or potential criminal activity and retain full control until the arrival of emergency services.
• Report to the Security Operations Manager – they must record, report and escalate all sightings and arrests on a regular basis.

Person Specification

• The Security officer will need to be a team player with an enthusiastic attitude.
• The security officer should be able to work on own initiative.
• Retail Security experience.
• Flexible Approach to work to suit the business needs.
• Excellent communication skills are required both written and verbal.
• It is important the Security Officer is calm under pressure.
• Understand the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Act.
• Door Supervision or Security Guarding License essential.

It’s the little things that count -

On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work.

Note:
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.