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Project Analyst

By joining the Sopra Banking Software team you will enjoy a market competitive salary and our excellent rewards and benefits schemes including 25 days holiday with an option to buy up to 5 more, a 6% employer pension contribution, a buy one get one free employee share scheme, private medical insurance, critical illness cover, a health cash plan, and we offer flexible working arrangements to all employees, plus many more excellent benefits. The role of PMO Analyst is to use your knowledge, skills and experience to guide and support the project management community in the successful delivery of projects, and work within the delivery operations team to continuously improve and expand the value we add to the delivery community and wider business.

KBSkills

ACTIVE

<div style="text-align:center"><img src="https://media.newjobs.com/ftpesendsa/xtalaicpaukx/xtalaicpaukx_h14m.jpg" style="max-height:154px;width:auto"/><br/></div><p>Project Office Analyst</p><ul><li>Broad St, Sheffield S2 5TL, UK</li><li>Full-time</li></ul><div><div><p>Company Description</p><div><p><strong>Sopra Banking Software</strong> works with more than 1,500 banks, building societies and specialized finance providers across more than 80 countries worldwide. We help them to develop, deliver and operationalise their digital transformation strategies. Using our suite of digital banking products and services enables these organisations to deliver remarkable financial services to their clients.</p></div><p>Job Description</p><div><p>Sopra Banking Software is recruiting for an experienced Project Management Office (PMO) Analyst to work in the PMO and wider delivery operations team. Our team is the information hub for projects and programmes within the client delivery portfolio and is responsible for tracking & reporting, assurance & quality control, information management, financial control, change control, support, and knowledge management.</p><p>The role of PMO Analyst is to use your knowledge, skills and experience to guide and support the project management community in the successful delivery of projects, and work within the delivery operations team to continuously improve and expand the value we add to the delivery community and wider business. Key responsibilities will include:</p><ul><li>Providing expert guidance and support to the Delivery community on <ul><li>SBS project governance process and standards.</li><li>The use of corporate tooling on projects.</li></ul></li></ul><ul><li>Providing project & governance support on assigned projects in the form of <ul><li>Preparing, analysing and providing insights into project / programme level reporting and dashboards.</li><li>Scheduling, preparation for, and coordination of project meetings and reviews, and maintaining action logs.</li><li>Coordinating project risks and issues, tracking status of project deliverables and milestones.</li><li>Ensuring project plans and project documentation are complete and up to date.</li><li>Providing regular project status updates.</li><li>Coordinating regular project and programme level reporting cycles.</li><li>Coordinating project governance arrangements, post project reviews, programme level workshops.</li></ul></li><li>Providing commercial support to projects by <ul><li>Preparing, validating & providing analysis of monthly project commercial packs.</li><li>Preparing invoices and monitoring supplier invoices.</li><li>Understanding the projects’ demand view of resources.</li><li>Preparing project financial forecasts, tracking and reconciliation of actuals.</li><li>Tracking project statements of work, change control notices & purchase orders to support the project manager’s commercial control of the project.</li></ul></li></ul><ul><li>Helping to build out a new quality assurance framework by <ul><li>Supporting in the creation and maintenance of the quality assurance repository, collation of department level results, data analysis, and reporting.</li><li>Writing and executing quality assurance checks on our own delivery operations processes.</li></ul></li></ul><ul><li>Contributing to the continuous improvement of the delivery operations team and the support we provide to client delivery and the wider business, by <ul><li>Sharing best practise across the team to create new standards.</li><li>Implementing governance standards across all projects.</li><li>Identifying areas for improvement and making suggestions.</li><li>Maintaining PMO processes documentation.</li><li>Providing coaching and support to other team members.</li></ul></li></ul></div><p>Qualifications</p><div><p>We are interested in hearing from you, if you have most of the following attributes:</p><ul><li>Enthusiasm, positive attitude and ability to build strong working relationships.</li><li>Strong analytical skills with the ability to collect, analyse and interpret complex data.</li><li>Strong organisational skills and excellent attention to detail.</li><li>Ability to communicate effectively in all forms, and assertiveness to influence and challenge project stakeholders to ensure adherence to departmental processes and requirements.</li><li>Flexibility to pick-up and handover tasks based on availability of part time members of the team.</li><li>Minimum two years’ financial project management experience.</li><li>Working with Microsoft Office toolset with an emphasis on MS Excel (Visual Basic/Macro skills desirable but not essential).</li><li>An understanding of the UK Financial Services sector.</li><li>Experience of working with an integrated PPM tool.</li><li>Some knowledge of Software Development processes would be beneficial.</li></ul><ul><li>PM or PMO related qualifications such as PRINCE II or P30 would be beneficial but not essential.</li></ul><p>If you do not have all of the above experience or skills we would still like to hear from you.</p><p><em>As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straight forward credit check for CCJ’s, bankruptcy and a criminal record check, however if you wish to know more about what is or is not acceptable please ask our recruitment team.</em></p></div><p>Additional Information</p><div><p>Sopra Banking Software are a certified Great Place to Work!</p><p>We offer a hybrid working model. </p><p>By joining the Sopra Banking Software team you will enjoy a market competitive salary and our excellent rewards and benefits schemes including 25 days holiday with an option to buy up to 5 more, a 6% employer pension contribution, a buy one get one free employee share scheme, private medical insurance, critical illness cover, a health cash plan, and we offer flexible working arrangements to all employees, plus many more excellent benefits.</p><p>We take pride in rewarding our colleagues through Summer parties, treat days in the offices, and a social budget for each department.</p><p>Salary range for this role is from £35,000 to £42,000 per annum</p><p>At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.</p><p>All of our positions are open to people with disabilities.</p></div></div></div>

Sopra Banking Software

Project Office Analyst

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Analysis Skills

Banking Services

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Consumer Loans

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Detail Oriented

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Financial Services

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Machine Tool

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Microsoft Excel

Microsoft Office

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Project/Program Coordination

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monster

Customer Services Analyst

By joining the Sopra Banking Software team you will enjoy a market competitive salary and our excellent rewards and benefits schemes including 25 days holiday with an option to buy up to 5 more, a 6% employer pension contribution, a buy one get one free employee share scheme, private medical insurance, critical illness cover, a health cash plan, and we offer flexible working arrangements to all employees, plus many more excellent benefits. We are interested in hearing from you, if you have most of the following attributes: Excellent customer service skills with the ability to establish rapport with internal and external customers.

<div style="text-align:center"><img src="https://media.newjobs.com/ftpesendsa/xtalaicpaukx/xtalaicpaukx_h14m.jpg" style="max-height:154px;width:auto"/><br/></div><p>Service Desk Analyst</p><ul><li>Full-time</li></ul><div><div><p>Company Description</p><div><p><strong>Sopra Banking Software</strong> works with more than 1,500 banks, building societies and specialized finance providers across more than 80 countries worldwide. We help them to develop, deliver and operationalise their digital transformation strategies. Using our suite of digital banking products and services enables these organisations to deliver remarkable financial services to their clients.</p></div><p>Job Description</p><div><p>Sopra Banking Software is recruiting for a Customer Support Analyst to join a professional and expanding team. This is a pivotal customer liaison role within our organisation; understanding customer requirements and delivering service excellence which exceeds expectations.  The role involves receiving, recording and validating incidents, problems and changes for our internal and external customers.  This is accompanied with the continuous incident monitoring and escalation of potential breaches to the Customer Service Managers and Operational Managers.</p><p><strong><u>Main Accountabilities.</u></strong></p><ul><li>Recording of customer incidents, problems and change requests within the appropriate helpdesk systems.</li><li>Listening to the customer and understanding the impact and severity of the issues they face and acting professionally and appropriately to achieve resolution.</li><li>Progressing incidents to a successful and timely resolution, via liaison with Sopra personnel and customers. Once were back in SLA</li><li>Provide feedback to customers on progress of incidents, problems or changes requested on a committed basis. Monitoring incidents against service level and provide warning and escalation of any pending service level breaches to the appropriate internal personnel.</li><li>Provide regular internal management information as requested.</li><li>Provide regular customer reports as per agreement with the Customer Service Managers.</li><li>Act as the conduit for general customer communication.</li><li>Follow processes and procedures as per the standards deployed.</li></ul></div><p>Qualifications</p><div><p>We are interested in hearing from you, if you have most of the following attributes:</p><ul><li>Excellent customer service skills with the ability to establish rapport with internal and external customers.</li><li>A team player with a positive 'can-do' attitude, capable of delivering results, making decisions and communicating effectively at all levels.</li><li>Ability to challenge process and suggest improvements.</li><li>Willingness to develop skills within a team environment.</li><li>Excellent Microsoft Office skills (Outlook, Word and Excel).</li><li>Flexibility of approach to deal with changing priorities and deadlines.</li><li>Self-motivated and able to be relied upon to get the job done.</li><li>Must demonstrate a high level of accuracy, reliability and consistency.</li><li>Experience of helpdesk systems</li><li>Willing to travel to other Sopra and customer sites as required.</li><li>Willing to work a flexible work pattern.</li></ul><p>Desirable skills and experience we can produce training and development on are;</p><ul><li>Analytical / problem solving ability</li><li>Ability to prioritise workload.</li><li>Acting as designated co-ordinator for specific customers and attending regular service review meetings where required.</li><li>Ability to communicate complex technical issues and solutions to an audience with a wide range of technical ability.</li><li>Confident in communicating complex technical issues and solutions to senior stakeholders with varying degrees of technical understanding.</li><li>Supportive approach to coaching and mentoring new starters of the team.</li><li>Oracle of MS/SQL databases knowledge</li></ul><p>If you do not have all of the above experience or skills we would still like to hear from you.</p><p><em>As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straight forward credit check for CCJ’s, bankruptcy and a criminal record check, however if you wish to know more about what is or is not acceptable please ask our recruitment team.</em></p></div><p>Additional Information</p><div><p>Sopra Banking Software are a certified Great Place to Work!</p><p>We offer a hybrid working model.</p><p>By joining the Sopra Banking Software team you will enjoy a market competitive salary and our excellent rewards and benefits schemes including 25 days holiday with an option to buy up to 5 more, a 6% employer pension contribution, a buy one get one free employee share scheme, private medical insurance, critical illness cover, a health cash plan, and we offer flexible working arrangements to all employees, plus many more excellent benefits.</p><p>We take pride in rewarding our colleagues through Summer parties, treat days in the offices, and a social budget for each department.</p><p>Salary range for this role is £24,000 - £26,000 per annum</p><p>At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.</p><p>All of our positions are open to people with disabilities.</p></div></div></div>

Service Desk Analyst

Change Requests/Orders

Customer Relations

Customer Service Management

Customer Service Operations

Establish Priorities

Help Desk

Mentoring

Microsoft Outlook

Microsoft SQL Server

Microsoft Word

Operations Management

Oracle Database

Problem Solving Skills

Process Improvement

Service Level Agreement (SLA)

Team Player

Time Management

Training/Teaching

Willing to Travel

OFFSITE

OTHER

Field Engineer

We are looking for an experienced ICT Engineer who has good ICT Deskside Client and Network infrastructure skills, strong customer service and communication skills and good problem-solving skills, to join our organisation. Ability to assess situations quickly and implement a recovery process with either temporary fixes or a more permanent solution to anything from a server or switch failures to floods and internet failure.

<div>SBS are one of the UK's leading suppliers of education support services and budgeting software with a portfolio that includes a suite of Finance, MIS and ICT offerings. All our services are managed and delivered by a team that has a wealth of experience and an excellent reputation within the education arena. </div><div style="text-align:center"></div><p>We are looking for an experienced ICT Engineer who has good ICT Deskside Client and Network infrastructure skills, strong customer service and communication skills and good problem-solving skills, to join our organisation. <br/><br/><strong>Key Accountabilities</strong></p><ul><li>Attend schools onsite each day and provide cover where required onsite and remotely via the ICT Service Desk. </li><li>Experienced in user and issue resolution of all O365 applications and Google Workspace. </li><li>Be able to participate in IT Projects in all aspects of school networking and security. </li><li>Ability to assess situations quickly and implement a recovery process with either temporary fixes or a more permanent solution to anything from a server or switch failures to floods and internet failure. </li></ul><p>If you can demonstrate the following, we'd love to hear from you: </p><ul><li>You will have a proven ability to work with others to deliver and manage a wide range of programmes & projects to meet our customer and third-party objectives. </li><li>You will be an experienced, hands-on, engineer who has a good working knowledge covering small organisations or school networks. </li><li>Confident with an ability to communicate clearly, verbally and in writing particularly with internal business users and external vendors. </li><li>Willingness to undertake an Enhanced DBS and a Right to Work in the UK. </li></ul><p>As an equal opportunities' employer, we ce</p>

Supporting Education Group AO

ICT Field Engineer

Broadbean

<p>Service Desk Analyst</p><ul><li>Full-time</li></ul><div><div><p>Company Description</p><div><p><strong>Sopra Banking Software</strong> works with more than 1,500 banks, building societies and specialized finance providers across more than 80 countries worldwide. We help them to develop, deliver and operationalise their digital transformation strategies. Using our suite of digital banking products and services enables these organisations to deliver remarkable financial services to their clients.</p></div><p>Job Description</p><div><p>Sopra Banking Software is recruiting for a Customer Support Analyst to join a professional and expanding team. This is a pivotal customer liaison role within our organisation; understanding customer requirements and delivering service excellence which exceeds expectations.  The role involves receiving, recording and validating incidents, problems and changes for our internal and external customers.  This is accompanied with the continuous incident monitoring and escalation of potential breaches to the Customer Service Managers and Operational Managers.</p><p><strong><u>Main Accountabilities.</u></strong></p><ul><li>Recording of customer incidents, problems and change requests within the appropriate helpdesk systems.</li><li>Listening to the customer and understanding the impact and severity of the issues they face and acting professionally and appropriately to achieve resolution.</li><li>Progressing incidents to a successful and timely resolution, via liaison with Sopra personnel and customers. Once were back in SLA</li><li>Provide feedback to customers on progress of incidents, problems or changes requested on a committed basis. Monitoring incidents against service level and provide warning and escalation of any pending service level breaches to the appropriate internal personnel.</li><li>Provide regular internal management information as requested.</li><li>Provide regular customer reports as per agreement with the Customer Service Managers.</li><li>Act as the conduit for general customer communication.</li><li>Follow processes and procedures as per the standards deployed.</li></ul></div><p>Qualifications</p><div><p>We are interested in hearing from you, if you have most of the following attributes:</p><ul><li>Excellent customer service skills with the ability to establish rapport with internal and external customers.</li><li>A team player with a positive 'can-do' attitude, capable of delivering results, making decisions and communicating effectively at all levels.</li><li>Ability to challenge process and suggest improvements.</li><li>Willingness to develop skills within a team environment.</li><li>Excellent Microsoft Office skills (Outlook, Word and Excel).</li><li>Flexibility of approach to deal with changing priorities and deadlines.</li><li>Self-motivated and able to be relied upon to get the job done.</li><li>Must demonstrate a high level of accuracy, reliability and consistency.</li><li>Experience of helpdesk systems</li><li>Willing to travel to other Sopra and customer sites as required.</li><li>Willing to work a flexible work pattern.</li></ul><p>Desirable skills and experience we can produce training and development on are;</p><ul><li>Analytical / problem solving ability</li><li>Ability to prioritise workload.</li><li>Acting as designated co-ordinator for specific customers and attending regular service review meetings where required.</li><li>Ability to communicate complex technical issues and solutions to an audience with a wide range of technical ability.</li><li>Confident in communicating complex technical issues and solutions to senior stakeholders with varying degrees of technical understanding.</li><li>Supportive approach to coaching and mentoring new starters of the team.</li><li>Oracle of MS/SQL databases knowledge</li></ul><p>If you do not have all of the above experience or skills we would still like to hear from you.</p><p><em>As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straight forward credit check for CCJ’s, bankruptcy and a criminal record check, however if you wish to know more about what is or is not acceptable please ask our recruitment team.</em></p></div><p>Additional Information</p><div><p>Sopra Banking Software are a certified Great Place to Work!</p><p>We offer a hybrid working model.</p><p>By joining the Sopra Banking Software team you will enjoy a market competitive salary and our excellent rewards and benefits schemes including 25 days holiday with an option to buy up to 5 more, a 6% employer pension contribution, a buy one get one free employee share scheme, private medical insurance, critical illness cover, a health cash plan, and we offer flexible working arrangements to all employees, plus many more excellent benefits.</p><p>We take pride in rewarding our colleagues through Summer parties, treat days in the offices, and a social budget for each department.</p><p>Salary range for this role is £24,000 - £26,000 per annum</p><p>At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.</p><p>All of our positions are open to people with disabilities.</p></div></div></div>

s6aEoj67tw2L - Sopra Banking Software

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Supporting Education Group AO

s6aEoj67tw2L - Sopra Banking Software