location_0_addressCountryName

INTEGRATED

UNKNOWN

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

YEAR

Advertising Sales Manager

Our marine brands include Motorboat & Yachting, Yachting World, Yachting Monthly and Practical Boat Owner and our goal is to create world-leading marketing solutions and reach more in-market boaters and sailors than any other premium publisher. And to top it all off, not only do we offer unlimited holidays because we trust you to manage your workload and time but we also offer a share in our success whereby every member of staff receives a profit pool bonus at the end of our financial year.

ACTIVE

We are looking for an Advertising Sales Executive to join the UK Commercial Advertising Team within our Marine Division.Future is the leading publisher in the UK within the Marine market, with a diverse portfolio of magazines and websites dedicated to both the sailing and powerboat industries. Our marine brands include Motorboat & Yachting, Yachting World, Yachting Monthly and Practical Boat Owner and our goal is to create world-leading marketing solutions and reach more in-market boaters and sailors than any other premium publisher. These iconic brands provide the perfect platform for advertisers to promote, and reach this engaged audience at a scale.Future is an international, multi-media company that expands over 2,300 colleagues, and over 200 brands, connecting with over 400 million people every month across the globe through our websites, events, and magazines, including Marie Claire, The Week, Country Life, Wallpaper*, FourFourTwo and Tech Radar. Future reaches 1 in 2 people in the UK and 1 in 3 in the US.We pride ourselves on our open, collaborative culture, which encourages people to succeed and give their best whilst being supported. You will work with different commercial departments and we will further develop your industry knowledge beyond sales with continued support from the UK commercial team. The opportunities are endless here at Future.Want to know more… <a href="https://youtu.be/xxfSvjPuZdc" rel="nofollow noreferrer noopener" target="_blank">https://youtu.be/xxfSvjPuZdc</a>What we are looking for:Reporting to the Advertising Director, you will help develop and deliver detailed demos that address customers' specific challenges. Your responsibilities will include taking clear instructions for assigned tasks and completing them. You will manage multiple sales opportunities simultaneously and think creatively to develop solutions and approaches for clients. You will work within an evolving media environment, where efficiency is important to meet the demands of the industry.A Typical Day-to-day:<ul><li>Carrying out client meetings - these can vary from pitching potential business to responding to campaign briefs.</li><li>Create proposals for clients, discussing customers' needs and how our brands and products can help them reach their goals.</li><li>Communicate with clients at the end of their campaign to make relevant suggestions for Future campaign opportunities.</li><li>Maintain and present reports on account progress, goals, and quarterly projects to share with team members and partners, and possible use in future case studies or training.</li><li>Resolve client issues, complaints, and objections.</li><li>Expand existing relationships and produce new sales leads through prospecting.</li><li>Maximise profit by up-selling or cross-selling Future products and brands.</li><li>Perform ongoing market research.</li><li>Create a strategy for your role together with your manager and agree on monthly goals.</li></ul>Internal job family level C8The expected range for this role is £26,000 - £26,000This is a Hybrid role from our London Paddington Office, working three days from the office, two from homeWhat's in it for you…We have several awesome perks available to our staff. We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects, or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we do care about our people and want everyone to succeed. Opportunity to be nominated for monthly and yearly salespeople and team, with the ability to win substantial monetary prizes. Varied roles mean you’re not pigeonholed into one finite area but develop multiple experiences. And to top it all off, not only do we offer unlimited holidays because we trust you to manage your workload and time but we also offer a share in our success whereby every member of staff receives a profit pool bonus at the end of our financial year.Our Future, Our Responsibility - Inclusion and Diversity at FutureWe have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination, and respectful of all backgrounds and beliefs. Our culture is underpinned by our values and employees are treated with respect and fairness.Please let us know if you need any reasonable adjustments made so we can give you the best experience!Find out more about Our Future, Our Responsibility on our website#LI-HLK1RequirementsBenefits#LI-Hybrid

Future Publishing

Graduate Advertising Sales Executive - Marine

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nowAWM_method

nowAWM_format

Workable

location_0_addressRegionName

OFFSITE

PERMANENT

FULL_TIME

Customer Services Representative

Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. You will liaise with consumers by phone, email and chat, helping those who have general enquiries about products, assisting those who need help using the online ordering system and dealing with any returns, service returns or complaints.

KBSkills

Company Description:The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour’s wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered.Position Overview:We have exciting opportunity for Customer Service Operators to join our UK&I Customer Service team on a temporary basis during our busy Christmas period. This role will be key to delivering agreed levels of customer service to all consumers that may contact Barbour, using excellent communication skills (telephone, email and chat) and strong IT literacy to ensure clear, concise and relevant information is communicated. You will liaise with consumers by phone, email and chat, helping those who have general enquiries about products, assisting those who need help using the online ordering system and dealing with any returns, service returns or complaints. You will also liaise with Barbour customers regarding their trade faulty returns, producing return authorisation documentation and general aftersales advice to Barbour customers.Duties & Responsibilities:<ul><li>Process telephone enquiries and correspondence within specified time limits at all times ensuring the highest of communication standards (polite, courteous, efficient and friendly).</li><li>Provide an appropriate response to all consumers and customers who may have a complaint or enquiry and be able to resolve it satisfactorily.</li><li>Query returns with consumers and customers under the direction of UK Customer Service Supervisor.</li><li>Maintain accurate records of all communications with consumers and customers.</li><li>Prepare quotations on a daily basis and within specified timescales relating to garments returned for servicing taking action as required.</li><li>To assist in the Administrative activities required to run the office efficiently ensuring maintenance of office documents</li><li>To constantly look for opportunities to develop product knowledge and customer service skills, to share them with the team and be able to advise consumers and customers leading to an increased level of service.</li><li>Able to build relationships with third-party suppliers and liaise to meet and exceed, where applicable, our customers’ expectations</li><li>Contribute information to be shared internally with regards to website issues, stock, quality issues and service issues.</li><li>Able to build rapport with Barbour customers considering business relationships and SLA’s agreed between Barbour and customers. The ability to work to agreed SLA’s and striving to exceed these, where possible.</li><li>Able to execute a high level of attention to detail to be able to complete trade faulty authorisation forms, export/import documentation and quotation for service queries.</li><li>Work with Barbour Partner’s to deliver and maintain an excellent customer service within markets outside of the UK. Assist with requests from Barbour Partner’s within agreed timelines.</li><li>Apply high attention to detail to order management of various channels including ecommerce orders and dropship orders.</li><li>Ideally have a proven track record spent within a customer service environment working with a team of staff.</li></ul>Knowledge and Skills Required:<ul><li>Excellent customer service skills</li><li>Excellent written communication skills</li><li>Excellent communication skills with the ability to deal with and resolve customer complaints</li><li>Proactive in seeking improvements in process/methods of operating</li><li>High attention to detail</li><li>Ability to work to and deliver to tight deadlines availability requests and product quality</li></ul>Benefits:<ul><li>Discretionary Company bonus scheme</li><li>Staff Discount</li><li>Staff Shop</li><li>Healthcare Cash Plan</li><li>25 days holiday as standard increasing with length of service plus bank holidays (prorata'd to contracted length)</li><li>Access to training and development activities to support your career development</li><li>Free onsite parking</li><li>Subsidised canteen</li><li>Wellbeing support</li><li>Refer a friend bonus scheme</li></ul>Additional Information:<ul><li>You will work 5 shifts per week, your shifts will fall between Monday – Sunday, between 8am – 8pm.</li><li>This role will be temporary until end of January 2025.</li><li>This role will be based at our Bedesway Distribution Centre, located in South Shields.</li></ul>Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Barbour

Customer Service Operator

InventoryType

Autorefresh

IsEcomm

Administrative Skills

Alliance/Partner Marketing

Career Development

Communication Skills

Computer Skills

Customer Relations

Customer Service Management

Customer Support/Service

Detail Oriented

Distribution Services

Documentation

Healthcare

Import/Export

Leadership

Online Help

Order Management

Process Improvement

Product Development

Record Keeping

Resolve Customer Issues

Return Merchandise Authorization (RMA)

Sales

Salon Services

Service Level Agreement (SLA)

Team Player

Telephone Skills

Time Management

Training/Teaching

Writing Skills

eCommerce

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Future Publishing

Barbour