Blue Whale Spa currently are looking to recruit an experienced Branch Manager for our Sales Showroom, Service and Distribution Centre in Kent. 

About the role

A key member of the Management Team, you will be responsible for delivering exceptional levels of Customer Satisfaction through operational experience, with the ability to lead a multi-functional team including, Sales, Business Development, Showroom Facilities Management, Warehousing, Inventory and Distribution to service our B2C and B2B customers, supporting our evolving showroom network.

Taking care of the day to day running of the site, you will drive the operational business through continuous improvement and learning methods, having the ability to create, develop and implement initiatives that give a ROI and deliver added value with a focus on our people and customer satisfaction. Health, Safety and Wellbeing are our first priorities and you will assure this while meeting our overall targets and KPI objectives in sales, service, productivity, quality, security and cost efficiently, ensuring full legal and operational compliance.

About you

With the ability to adapt in an unpredictable environment, you’ll have proven ability to ensure all training and development needs are met, and will make certain cross-functional team working, at both lower and strategic levels. You’ll ideally hold a management degree or equivalent, with a financial / business qualification and have excellent proven people management skills.

Above all, you’ll be an effective relationship builder, commercially focused and have excellent IT Skill

About us

Blue Whale Spa is the UK market leader in the design, manufacture and installation of Hot Tubs, Spas and Specialist Pools, our mission is to bring health and well-being to your home.

Please refer to the Full Job Description and Person Specification upon completing your application

Are you experienced in business development, running, or managing a business? 

Or are you just up for a challenge and ready for that next step in your career?

If the idea of helping others to achieve success excites you, then you could be the General Manager / Business Coach we are looking for to join our award-winning team!

The World’s Number 1 Business Coaching Firm is looking to employ a salaried General Manager / Business Coach to help build a successful team and a profitable operation in one of their corporately owned UK territories.

This exciting role would give you the opportunity to develop your coaching skills, build a small team and share your experiences with business owners who have ambitions to survive and grow.

It’s an important role and requires a focused mind, dedication, hard work and a real passion for learning and helping others to succeed.

A solid base salary is provided with generous bonuses and exceptional opportunities to develop your career.

You will be meeting business owners on a daily basis; helping them to:

•Establish meaningful personal and business goals
•Initiate organisational change
•Execute proven sales and marketing strategies
•Improve financial management
•Build business processes and systems
•Develop great teams of people with a strong business culture
•Prepare for sale and expansion

The varied work will suit a person who has a proven record of building trust, impeccable ethics, effective problem-solving and sales/marketing skills.

Above all you will have enthusiasm for producing tangible results and developing yourself and a small team of direct reports.

The ideal candidate:

•Will be a team player, with a track record of delivering results
•Has excellent communication and rapport building skills
•Is committed to being the very best manager and coach they can be
•Genuinely interested in business and learning
•Possesses a passion for making a difference and is motivated by helping other people succeed
•Has skills and experience in coaching, marketing, sales, leadership PLUS, the ability and desire to learn from others …
•And strong relationship building skills and presentation skills

Non-negotiables:

Can FOLLOW a system… Ambitious and competitive… Decisive and disciplined… Good with PEOPLE…

In return:

•You’ll get full training and extensive support
•You’ll have access to over 3,500 strategies and tactics to assist in your day-to-day operations
•Your salary package is a combination of base pay PLUS a retention bonus for retaining your clients on an ongoing basis PLUS commission for referred business from your network and own marketing
•We believe having a work life balance is important, so we offer a generous holiday entitlement of 25 days per annum
•You will be automatically enrolled onto our company pension scheme
•We often have conferences and webinars with world class leaders and inspirational speakers that you will get the chance to attend

This is a salaried position employed by ActionCOACH; however if the thought of being your own boss and owning your own Action Franchise interests you, then this is the Opportunity for you!

How to Apply

Interested in both options? Great! ... Apply now and we can cover both opportunities in the recruitment process.

Job Reference: 846-10455-RH

Employer:

Kent Community Health NHS Foundation Trust

Department:

Business Manager

Location:

Trinity House, Ashford

Salary:

£31,365 - £37,890 pro rata per annum

• A Store Manager for Molton Brown will be the driving force of our business demonstrating a will to win, passion for people, is future focused and demonstrates exceptional standards of execution
• Has strong strategic and analytical thinking in seeking activity to maximise all business opportunities and actively drives and achieves store sales, KPI's and business profit through inspirational motivation
• Ensures the customer journey is a sensorial experience tailored to the individual, delivering the principles of FLOW, knowing what excellence looks like and will always strive to deliver
• Builds and develops a highly effective team through engaging communication, coaching and training, empowering individuals to reach their full potential

• Achieve store sales, KPI's and business profit
• Analyse commercial reports to maximise business opportunity
• Accountability of payroll and controllable costs with working knowledge of P&L reports to potentialise store profitability
• Maximises sales and productivity from in depth knowledge and use of systems
• Drives sales through strategic planning and collaboration with HQ functions

• Delivers company set targets on customer experience survey
• Ensures all customers have an immersive experience in store using FLOW principles and full completion of the digital learning academy
• Is a brand ambassador and role model on delivering an customer experience
• Coaches and up-skills the team on product knowledge, selling skills and service signatures

• Recruits, develops and stretches a high performing team
• Grows talent through succession planning and coaching
• Manages under performance though company process and procedure
• Minimises labour turnover through retention of an engaged and motivated team

• Achieve and maintain an excellent luxury retail environment through high standards in all areas of the sales floor, product replenishment and the stock room
• Plan and organise floor moves and implementation of promotions, to maximise commercial opportunities and to company standard
• Ensure consistent delivery of housekeeping and presentation standards throughout the store

• To be accountable for the adherence and implementation of company policies and procedure
• Contribute to the health and safety of others and yourself by following safe working practises
• To act in a responsible and positive manner at all times, ensuring that Company codes of practice adhered to

• To carry out any other duties that is reasonably requested
• To support in other Molton Brown locations when the business needs dictate

• Experience within the fragrance and beauty environment desirable as well as previous experience of working at management level in an outlet store
• Minimum of 2 years retail management experience
• High level of personal grooming standards
• Flexibility in working arrangements to suit business requirements
• Ability to travel within a reasonable distance if required to support other locations and attend business meetings
• Excellent communicator: Communicates expectations and targets; structured team briefings; shares best practice and connects with other stores; builds relationships with central functions; gives and receives constructive feedback
• Engaging and successful leader: Leading action to change; taking positive ownership of change; professional and example led; supportive and confidential
• Results driven: responsive; knows KPIs, category performance and P&L implications; and ensures team know their commercial numbers
• Customer Centric: Exceptional store standards - sparkling; delivers "FLOW" values; perfect personal grooming; detailed presentation of product; ensures hub, basin and sit down areas are customer focused and knows customer demograph
• In depth knowledge of Beauty retailing

Store Manager applicants will be reliable with a professional and focused approach to store operations and people management.

The Store Manager will have excellent operational skills and a proven track record of driving measureable performance improvements using practical techniques.

The appointed Store Manager will be required to complete the Home Bargains Management Training Programme as part of their ongoing development. This is a comprehensive 17 week programme which is completed in three parts:

• 12 weeks procedure based learning in store, delivered through our online platform with support from a Retail Coach, alongside Store and Area Management.
• 1 week training at our National Training Centre, Liverpool, developing management skills. This is delivered Monday – Friday and is an opportunity to visit our Head Office as well as Home Bargains flagship stores.
• 4 weeks training in store delivered by the Area Manager. 

Accommodation at our National Training Centre

Accommodation is available onsite while attending training at our National Training Centre.

Rooms are single occupancy and include a double bed, ensuite shower facilities and television. 

Communal areas include kitchen and dining facilities as well as a lounge area.

Store Manager applicants will be reliable with a professional and focused approach to store operations and people management.

The Store Manager will have excellent operational skills and a proven track record of driving measureable performance improvements using practical techniques.

The appointed Store Manager will be required to complete the Home Bargains Management Training Programme as part of their ongoing development. This is a comprehensive 17 week programme which is completed in three parts:

• 12 weeks procedure based learning in store, delivered through our online platform with support from a Retail Coach, alongside Store and Area Management.
• 1 week training at our National Training Centre, Liverpool, developing management skills. This is delivered Monday – Friday and is an opportunity to visit our Head Office as well as Home Bargains flagship stores.
• 4 weeks training in store delivered by the Area Manager. 

Accommodation at our National Training Centre

Accommodation is available onsite while attending training at our National Training Centre.

Rooms are single occupancy and include a double bed, ensuite shower facilities and television. 

Communal areas include kitchen and dining facilities as well as a lounge area.

• Be an ambassador for your store, creating a welcoming atmosphere for customers
• Provide outstanding customer service
• Lead by example
• Achievement of KPIs such as sales, salaries and stock loss targets
• Take ownership for recruiting, training and managing a team of up to 60 staff
• Responsible for performance and absence management
• Ensure adherence to health and safety and security

• Hardworking and reliable
• Ability to lead, manage and develop others
• Experience of managing a team of 20 or more
• Deal effectively with customer and staff issues
• Able to demonstrate good commercial awareness
• Possess a creative approach to merchandising
• An inquisitive mind with a good eye for detail
• A confident communicator with excellent organisational and problem solving skills and a real 'can do' attitude
• Experience of working in a retail environment is essential, preferably within a high volume, fast paced business

For applications to be considered, applicants are required to have a complete and up-to-date Home Bargains Careers Centre profile and to respond to the job application questionnaire when prompted.

Applicants that are invited to attend a face-to-face interview must present original documentation demonstrating their eligibility to work in the UK, along with other specified documents.

Please note, as we expect to receive a high volume of applications for this vacancy, you are advised to submit your fully completed application at the earliest opportunity, as the closing date may be brought forward.

Store Manager Designate applicants will be reliable with a professional and focused approach to store operations and people management.

As a Store Manager Designate you will provide additional support across an area. 

The Store Manager Designate will have excellent operational skills and a proven track record of driving measureable performance improvements using practical techniques.

The appointed Store Manager Designate will be required to complete the Home Bargains Management Training Programme as part of their ongoing development. This is a comprehensive 17 week programme which is completed in three parts:

• 12 weeks procedure based learning in store, delivered through our online platform with support from a Retail Coach, alongside Store and Area Management.
• 1 week training at our National Training Centre, Liverpool, developing management skills. This is delivered Monday – Friday and is an opportunity to visit our Head Office as well as Home Bargains flagship stores.
• 4 weeks training in store delivered by the Area Manager. 

On completion of training we will then look to place you in an existing store or a new store opening.

Please note – The designate role is not a fixed period and the successful candidate will only be placed into a fixed store once a vacancy is available.

Accommodation at our National Training Centre

Accommodation is available onsite while attending training at our National Training Centre.

Rooms are single occupancy and include a double bed, ensuite shower facilities and television. 

Communal areas include kitchen and dining facilities as well as a lounge area.

Store Manager Designate applicants will be reliable with a professional and focused approach to store operations and people management.

As a Store Manager Designate you will provide additional support across an area. 

The Store Manager Designate will have excellent operational skills and a proven track record of driving measureable performance improvements using practical techniques.

The appointed Store Manager Designate will be required to complete the Home Bargains Management Training Programme as part of their ongoing development. This is a comprehensive 17 week programme which is completed in three parts:

• 12 weeks procedure based learning in store, delivered through our online platform with support from a Retail Coach, alongside Store and Area Management.
• 1 week training at our National Training Centre, Liverpool, developing management skills. This is delivered Monday – Friday and is an opportunity to visit our Head Office as well as Home Bargains flagship stores.
• 4 weeks training in store delivered by the Area Manager. 

On completion of training we will then look to place you in an existing store or a new store opening.

Please note – The designate role is not a fixed period and the successful candidate will only be placed into a fixed store once a vacancy is available.

Accommodation at our National Training Centre

Accommodation is available onsite while attending training at our National Training Centre.

Rooms are single occupancy and include a double bed, ensuite shower facilities and television. 

Communal areas include kitchen and dining facilities as well as a lounge area.

• Be an ambassador for your store, creating a welcoming atmosphere for customers
• Provide outstanding customer service
• Lead by example
• Achievement of KPIs such as sales, salaries and stock loss targets
• Take ownership for recruiting, training and managing a team of up to 60 staff
• Responsible for performance and absence management
• Ensure adherence to health and safety and security

• Hardworking and reliable
• Ability to lead, manage and develop others
• Experience of managing a team of 20 or more
• Deal effectively with customer and staff issues
• Able to demonstrate good commercial awareness
• Possess a creative approach to merchandising
• An inquisitive mind with a good eye for detail
• A confident communicator with excellent organisational and problem solving skills and a real 'can do' attitude
• Experience of working in a retail environment is essential, preferably within a high volume, fast paced business

For applications to be considered, applicants are required to have a complete and up-to-date Home Bargains Careers Centre profile and to respond to the job application questionnaire when prompted.

Applicants that are invited to attend a face-to-face interview must present original documentation demonstrating their eligibility to work in the UK, along with other specified documents.

Please note, as we expect to receive a high volume of applications for this vacancy, you are advised to submit your fully completed application at the earliest opportunity, as the closing date may be brought forward.

Store Manager Designate applicants will be reliable with a professional and focused approach to store operations and people management.

As a Store Manager Designate you will provide additional support across an area. 

The Store Manager Designate will have excellent operational skills and a proven track record of driving measureable performance improvements using practical techniques.

The appointed Store Manager Designate will be required to complete the Home Bargains Management Training Programme as part of their ongoing development. This is a comprehensive 17 week programme which is completed in three parts:

• 12 weeks procedure based learning in store, delivered through our online platform with support from a Retail Coach, alongside Store and Area Management.
• 1 week training at our National Training Centre, Liverpool, developing management skills. This is delivered Monday – Friday and is an opportunity to visit our Head Office as well as Home Bargains flagship stores.
• 4 weeks training in store delivered by the Area Manager. 

On completion of training we will then look to place you in an existing store or a new store opening.

Please note – The designate role is not a fixed period and the successful candidate will only be placed into a fixed store once a vacancy is available.

Accommodation at our National Training Centre

Accommodation is available onsite while attending training at our National Training Centre.

Rooms are single occupancy and include a double bed, ensuite shower facilities and television. 

Communal areas include kitchen and dining facilities as well as a lounge area.

Store Manager Designate applicants will be reliable with a professional and focused approach to store operations and people management.

As a Store Manager Designate you will provide additional support across an area. 

The Store Manager Designate will have excellent operational skills and a proven track record of driving measureable performance improvements using practical techniques.

The appointed Store Manager Designate will be required to complete the Home Bargains Management Training Programme as part of their ongoing development. This is a comprehensive 17 week programme which is completed in three parts:

• 12 weeks procedure based learning in store, delivered through our online platform with support from a Retail Coach, alongside Store and Area Management.
• 1 week training at our National Training Centre, Liverpool, developing management skills. This is delivered Monday – Friday and is an opportunity to visit our Head Office as well as Home Bargains flagship stores.
• 4 weeks training in store delivered by the Area Manager. 

On completion of training we will then look to place you in an existing store or a new store opening.

Please note – The designate role is not a fixed period and the successful candidate will only be placed into a fixed store once a vacancy is available.

Accommodation at our National Training Centre

Accommodation is available onsite while attending training at our National Training Centre.

Rooms are single occupancy and include a double bed, ensuite shower facilities and television. 

Communal areas include kitchen and dining facilities as well as a lounge area.

• Be an ambassador for your store, creating a welcoming atmosphere for customers
• Provide outstanding customer service
• Lead by example
• Achievement of KPIs such as sales, salaries and stock loss targets
• Take ownership for recruiting, training and managing a team of up to 60 staff
• Responsible for performance and absence management
• Ensure adherence to health and safety and security

• Hardworking and reliable
• Ability to lead, manage and develop others
• Experience of managing a team of 20 or more
• Deal effectively with customer and staff issues
• Able to demonstrate good commercial awareness
• Possess a creative approach to merchandising
• An inquisitive mind with a good eye for detail
• A confident communicator with excellent organisational and problem solving skills and a real 'can do' attitude
• Experience of working in a retail environment is essential, preferably within a high volume, fast paced business

For applications to be considered, applicants are required to have a complete and up-to-date Home Bargains Careers Centre profile and to respond to the job application questionnaire when prompted.

Applicants that are invited to attend a face-to-face interview must present original documentation demonstrating their eligibility to work in the UK, along with other specified documents.

Please note, as we expect to receive a high volume of applications for this vacancy, you are advised to submit your fully completed application at the earliest opportunity, as the closing date may be brought forward.

We are seeking an experienced professional with a passion for luxury to help lead our Ashford store!

Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.

This role is being offered on full time, permanent basis. 

The role: 

• An Assistant Store Manager in Molton Brown will support in being the driving force in our business demonstrating a will to win, passion for people and demonstrates exceptional standards of execution
• Has sound strategic and analytical thinking in order to make commercial decisions to support the Store and team achieving sales, KPI’s and business profit through inspirational motivation.
• Is a role model for delivering the principles of FLOW, knowing what excellence looks like whilst motivating others to achieve also.
• Supports the Store Manager to develop a highly effective team through engaging communication, coaching and training empowering individuals to reach their full potential.

What you will do:

Sales and Profit

• Achieve store sales, KPI's and business profit
• Analyse commercial reports to maximise business opportunity
• Accountability of payroll and controllable costs with working knowledge of P&L reports to potentialise store profitability
• Maximises sales and productivity from in depth knowledge and use of systems
• Drives sales through strategic planning and collaboration with HQ functions

Customer Experience Excellence

• Delivers company set targets on customer experience survey
• Ensures all customers have an immersive experience in store using FLOW principles and full completion of the digital learning academy
• Is a brand ambassador and role model on delivering an customer experience
• Coaches and up-skills the team on product knowledge, selling skills and service signatures

Leading and developing the team

• Recruits, develops and stretches a high performing team
• Grows talent through succession planning and coaching
• Manages under performance though company process and procedure
• Minimises labour turnover through retention of an engaged and motivated team

Store environment

• Achieve and maintain an excellent luxury retail environment through high standards in all areas of the sales floor, product replenishment and the stock room
• Plan and organise floor moves and implementation of promotions, to maximise commercial opportunities and to company standard
• Ensure consistent delivery of housekeeping and presentation standards throughout the store

Compliance

• To be accountable for the adherence and implementation of company policies and procedure
• Contribute to the health and safety of others and yourself by following safe working practises
• To act in a responsible and positive manner at all times, ensuring that Company codes of practice adhered to

Additional duties

• To carry out any other duties that is reasonably requested
• To support in other Molton Brown locations when the business needs dictate

What you will need:

• Experience within the fragrance and beauty environment desirable as well as previous experience of working at management level in an outlet store
• Minimum of 2 years retail management experience
• High level of personal grooming standards
• Flexibility in working arrangements to suit business requirements
• Ability to travel within a reasonable distance if required to support other locations and attend business meetings
• Excellent communicator: Communicates expectations and targets; structured team briefings; shares best practice and connects with other stores; builds relationships with central functions; gives and receives constructive feedback
• Engaging and successful leader: Leading action to change; taking positive ownership of change; professional and example led; supportive and confidential
• Results driven: responsive; knows KPIs, category performance and P&L implications; and ensures team know their commercial numbers
• Customer Centric: Exceptional store standards – sparkling; delivers “FLOW” values; perfect personal grooming; detailed presentation of product; ensures hub, basin and sit down areas are customer focused and knows customer demographic
• In depth knowledge of Beauty retailing

Who we are: Founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high quality products and services that make the life of our consumers and customers more beautiful. In the region Europe, Middle East, Africa (EMEA) Kao focuses on premium beauty brands across three distinct sectors: Kao Salon Division, Premium Mass and our London based boutique brand Molton Brown.

How we work: Having been selected among the World´s Most Ethical Companies for 13 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

What we offer: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. Applications are welcomed from all individuals who have the right to work in the UK.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit https://www.kao.com/emea/en/

Please note that we are not engaged with any recruitment agencies to recruit for this vacancy. To be considered for the role, please apply directly through the link.