Forge Health Group has a vacancy for a GP Receptionist working 37 hours a week , the hours will be between 8am and 6.15pm Monday to Friday with one Wednesday evening in four working until 8pm.
Forge Health Group is a 2 site practice and the post will involve working at both Pitsmoor Surgery and The Flowers Medical Centre.
We are currently looking to recruit a reliable, enthusiastic and flexible person to join our busy Reception Team.
We are looking for a candidate who is confident to work with patients face to face and over the telephone, who is a strong team player and can demonstrate excellent interpersonal and communication skills. You will also need to be confident in the use of IT.
The post requires flexibility to cover for extended hours, staff holidays and other absences where required.
Provide high quality front line reception service , projecting a positive and friendly image.
Checking and securing the premises.
Receiving and directing the patients on arrival in an efficient and polite manner.
Deal with enquiries face to face and over the telephone, explaining surgery procedures, making new and follow-up appointments.
Dealing with repeat prescriptions requests.
Data Input. as soon as possibleon to the computer as required
Dealing with the incoming post, scanning and distributing it to the appropriate person.
Liaising with other outside agencies by telephone and email.
Tidying the reception areas , ensuring that any urgent or outstanding messages and tasks are passed over to incoming colleagues for completion.
We serve an inner city, ethnically diverse population of around 14000 patients split across 2 sites. The team are committed to delivering high quality patient care in a challenging environment as well as supporting and nurturing the skills and development of our staff.
We are an innovative and forward thinking practice who are working in a Network of 8 practices playing an active part in the delivery of primary care at scale.
RECEPTIONIST JOB DESCRIPTION
Post: Receptionist
Accountable to: Reception Manager / Practice Manager
Place of work: Forge Health Group
Job Purpose
To provide a high quality front line reception service to our patients and colleagues.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Primary Responsibilities
Opening surgery premises and checking heating and ventilation in waiting areas and switching on computers in reception and consulting areas.
Responsibility for checking and securing the premises, setting the security alarm.
Receiving and directing the patients on arrival in an efficient and polite manner.
Deal with all general enquiries, explaining surgery procedures, making new and follow-up appointments over the telephone or with direct patient contact.
Receiving requests for repeat prescriptions and processing these on computer.
Opening mail and ensuring that it is directed to the correct recipient as soon as possible.
Filing and extracting patients records and any documents relating to these be it from paper or electronic records.
Data Input. Enter patient information accurately on to the computer as required
Dealing with the incoming post, scanning and distributing it to the appropriate members of staff.
Retrieve, if necessary and re-file records as required, ensuring strict alphabetical order is adhered to.
Ensure all correspondence, reports, results etc are scanned promptly and in the correct records.
Registration and documentation of new patients to the practice, including re-organsisation of patient notes when they are received.
Registration and completion of forms for temporary residents.
Updating of patient details on notes and computer.
Liaising with other outside agencies including hospitals, ambulance control or other bodies by telephone, fax or email.
Keeping the consulting rooms and the reception areas adequately supplied with stationery and necessary equipment.
Receiving and passing on messages for clinical and managerial staff.
Tidying the reception areas at the end of a session, ensuring that any urgent or outstanding messages and tasks are passed over to incoming colleagues for completion.
Flexible to cover when needed for holidays, sickness and other absences.
Willingness to adopt and contribute to new processes.
All employees are expected to observe the practices Equal Opportunities Policy in their behaviour to the public and other workers.
Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Ensure log off procedures are followed and computer passwords are not shared amongst other team members.
This list is not exhaustive and you may be asked to perform other duties considered necessary to ensure the medical centre runs smoothly, it should be appreciated that the practice and general practice as a whole are consistently undergoing a period of change, this will inevitably necessitate changes in particular duties involved in the job as the work load changes. You will also need to be flexible to cover for holidays, sickness etc.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Forge Health Group
151 Burngreave Road
Sheffield
S3 9DL
Forge Health Group has a vacancy for a Temporary GP Receptionist working up to 37 hours a week to cover maternity leave , the hours will be between 8am and 6.15pm Monday to Friday with one Wednesday evening in four working until 8pm.
Forge Health Group is a 2 site practice and the post will involve working at both Pitsmoor Surgery and The Flowers Medical Centre.
We are currently looking to recruit a reliable, enthusiastic and flexible person to join our busy Reception Team.
We are looking for a candidate who is confident to work with patients face to face and over the telephone, who is a strong team player and can demonstrate excellent interpersonal and communication skills. You will also need to be confident in the use of IT.
The post requires flexibility to cover for extended hours, staff holidays and other absences where required.
Provide high quality front line reception service , projecting a positive and friendly image.
Checking and securing the premises.
Receiving and directing the patients on arrival in an efficient and polite manner.
Deal with enquiries face to face and over the telephone, explaining surgery procedures, making new and follow-up appointments.
Dealing with repeat prescriptions requests.
Data Input. as soon as possibleon to the computer as required
Dealing with the incoming post, scanning and distributing it to the appropriate person.
Liaising with other outside agencies by telephone and email.
Tidying the reception areas , ensuring that any urgent or outstanding messages and tasks are passed over to incoming colleagues for completion.
We serve an inner city, ethnically diverse population of around 14000 patients split across 2 sites. The team are committed to delivering high quality patient care in a challenging environment as well as supporting and nurturing the skills and development of our staff.
We are an innovative and forward thinking practice who are working in a Network of 8 practices playing an active part in the delivery of primary care at scale.
RECEPTIONIST JOB DESCRIPTION
Post: Receptionist
Accountable to: Reception Manager / Practice Manager
Place of work: Forge Health Group
Job Purpose
To provide a high quality front line reception service to our patients and colleagues.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Primary Responsibilities
Opening surgery premises and checking heating and ventilation in waiting areas and switching on computers in reception and consulting areas.
Responsibility for checking and securing the premises, setting the security alarm.
Receiving and directing the patients on arrival in an efficient and polite manner.
Deal with all general enquiries, explaining surgery procedures, making new and follow-up appointments over the telephone or with direct patient contact.
Receiving requests for repeat prescriptions and processing these on computer.
Opening mail and ensuring that it is directed to the correct recipient as soon as possible.
Filing and extracting patients records and any documents relating to these be it from paper or electronic records.
Data Input. Enter patient information accurately on to the computer as required
Dealing with the incoming post, scanning and distributing it to the appropriate members of staff.
Retrieve, if necessary and re-file records as required, ensuring strict alphabetical order is adhered to.
Ensure all correspondence, reports, results etc are scanned promptly and in the correct records.
Registration and documentation of new patients to the practice, including re-organsisation of patient notes when they are received.
Registration and completion of forms for temporary residents.
Updating of patient details on notes and computer.
Liaising with other outside agencies including hospitals, ambulance control or other bodies by telephone, fax or email.
Keeping the consulting rooms and the reception areas adequately supplied with stationery and necessary equipment.
Receiving and passing on messages for clinical and managerial staff.
Tidying the reception areas at the end of a session, ensuring that any urgent or outstanding messages and tasks are passed over to incoming colleagues for completion.
Flexible to cover when needed for holidays, sickness and other absences.
Willingness to adopt and contribute to new processes.
All employees are expected to observe the practices Equal Opportunities Policy in their behaviour to the public and other workers.
Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Ensure log off procedures are followed and computer passwords are not shared amongst other team members.
This list is not exhaustive and you may be asked to perform other duties considered necessary to ensure the medical centre runs smoothly, it should be appreciated that the practice and general practice as a whole are consistently undergoing a period of change, this will inevitably necessitate changes in particular duties involved in the job as the work load changes. You will also need to be flexible to cover for holidays, sickness etc.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Forge Health Group
151 Burngreave Road
Sheffield
S3 9DL
The practice runs an out of hours unit 6pm until 10pm Monday to Friday and 10am to 6pm each Saturday and Sunday.
We are looking for a receptionist to work regular Thursday evenings and to cover other shifts for holiday and absence on other days.
The successful candidate will have excellent customer service skills, a good knowledge of computer systems and be able to work in a busy environment. The position may require the candidate to work on their own in the unit setting up clinics. Full training will be given to the successful candidate.
The satellite unit is a small dedicated team who are responsible for delivering an Out of hours service .The team work closely with clinicians across the city. The unit is an appointment only service for patients who cannot get to their regular GP practice.
Job Title:Receptionist
Responsible to:Senior Receptionist / Practice Manager
Job Purpose:To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Telephone Duties
1. Acknowledging and making appointments
2.Ambulance transport bookings
3.Deal with general enquiries and complaints
4.Contacting other providers
Reception Duties
5.Greet and direct patients and visitors
6.Monitor reception and waiting room areas including making patients aware of late running surgeries
7.Making appointments
8.Handing out prescriptions
9.Ensure outstanding queries are explained and handed over to next shift, as necessary including completing a shift report at the end of each shift.
10.Respond to needs of doctors and nurses during surgery including chaperoning with patients.
11.Deal with general enquiries, post and complaints
Any other admin duties including managing the appointment system between different clinical systems.
Prescriptions
12.Dealing with requests for repeat prescriptions
13.Raising prescriptions as per Practice protocols
General
14Be responsible for the opening and closing of the premises in the morning and evening including arming and disarming the alarm system at the start and end of each shift.
15.Input and extract information from Practice computer system
16.Observe and be responsible for health and safety guidelines for the team at all times including helping with the emergency equipment when required.
17.General housekeeping (e.g. keeping reception and waiting areas tidy)
18.Make refreshments for doctors and other team members, participate in washing up
19.Any other reasonable duties as necessary
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Woodhouse Health Centre
Woodhouse Health Centre
5-9 Skelton Lane
Woodhouse
Sheffield
S13 7LY
We are a friendly, progressive GP Practice looking to recruit a Receptionist / Administrator to provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Patient care is our number one priority and we all work together to make sure we provide a great service for our patients.
The working pattern for this post is 2pm to 6.15pm Monday, Tuesday and Wednesday.
Your primary role will be to receive, assist and direct patients' in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will be educated to GCSE level and have experience of working with the general public and of administrative duties. You will be a good communicator, able to work as part of a team, polite, confident and with good IT skills.
We work in a busy but rewarding environment and you will be part of a collaborative and supportive team. We offer full training and support and we have a friendly, team orientated approach to ensure that we do the best for our patients. We have been assessed as 'Good' by the CQC.
JOB DESCRIPTION
JOB TITLE: Receptionist / Administrator
REPORTS TO: Deputy Practice Manager
Job Summary:
The purpose of the role is to:
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of duties to assist in the smooth running of the practice.
Facilitate effective communication between patients, members the primary health care team and other attached staff.
Duties and Responsibilities:
Administrative duties such as processing and recording information in a timely manner.
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
Booking ambulances and interpreters as required.
Registering patients on the on-line system and dealing with on-line prescriptions.
Dealing with the day to day running of the computer system and entering patient information on to the computer as required.
Making sure the reception area is left tidy and ready for use by incoming colleagues, together with information about any unsolved or urgent matters.
Observe patient confidentiality at all times.
Charging patients the appropriate amount for private work (medical reports) , providing a receipt to the patient and recording the charge in the Petty Cash book.
Handle all specimens if applicable in accordance with Health and Safety policies.
Be familiar and comply with all Practice policies, rules and guidance.
Ensure all records are accurately maintained and securely stored.
Attend and participate in practice meetings.
Undergo training as may be required to develop your skills and abilities.
Attend refresher and update training for medical emergencies and CPR.
Act in accordance with the practice rules and code of conduct.
All staff at The Crookes Practice have a duty to conform to the following:
Equality, Diversity & Inclusion
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, gender, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, gender, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction Training
On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Administration Manager.
Learning and Development
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery
Staff at The Crookes Practice must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Security
The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.
Professional Conduct
At The Crookes Practice staff are required to dress appropriately for their role.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The Crookes Practice
203 – 205 School Road
Crookes
Sheffield
South Yorkshire
S10 1GN
Hatfield Health Centre are looking for an experienced part time receptionist (Up to 28 hours per week) to join our friendly team initially on a temporary contact which may become permanent. Previous experience within a GP practice is preferred. Applicants must be able to demonstrate excellent I.T. skills and strong communication skills with an ability to pay attention to detail. They must also be able to adapt easily to changes within the NHS and cope with the high level of demand of working on a busy reception desk.
We are based in a purpose built building in the village of Hatfield. We have over 9000 patients and provide a range of medical services to the local community.
We are a friendly team who are passionate about providing high quality care and services to our patients.
Our Practice comprises:
5 GP Partners, 2 Health Care Assistants, 4 Practice Nurses, 6 receptionists and 5 admin support staff, Practice Manager and Assistant Practice Manager.
Job duties/responsibilities:
Confidentiality:
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Contribution to the implementation of services:
The post-holder will:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Hatfield Health Centre
Hatfield Health Centre
Ash Hill Road
Hatfield, Doncaster
DN7 6JH
High Street Surgery require a team player to work in our busy reception and admin department. The hours are 25 per week on The successful applicant will be required to work at our main branch at Rawmarsh, and at our branch site at Thorpe Hesley. The successful applicant should be flexible as they would be require for covering sickness and holidays.
The working pattern would be alternate mornings and afternoons
Desirable Qualities
Employer Details
High Street Surgery
High Street
Rawmarsh
Rotherham
S62 5HH
Telephone No. 01709 522022
https//www.highstreetsurgery.co.uk
JOB DESCRIPTION
POST: Receptionist
ACCOUNTABLE TO: Practice Manager/Practice Administrator/ Reception Supervisor
JOB SUMMARY
The practice has its main surgery at High Street, Rawmarsh, with a branch site at Thorpe Hesley Health Centre. Thorpe Hesley Health Centre is a NHS Properties owned building and they have staff based within the Health Centre.
The post holder should be able to work under pressure, maintain confidentiality at all times, be courteous and patient and enjoy working with and for patients.
PRINCIPAL RESPONSIBILITIES
1. Opening of surgery, Reception, and all other rooms needed.
2. Running of all aspects of the practice's reception function.
3. Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and receiving requests for repeat prescriptions.
4. Issuing repeat prescriptions, which have been recorded on the relevant patients computer screen & dealing with any queries relating to prescriptions. Updating patients records
5. Distributing patient's records to Doctors and Nurses as required.
6. Receiving and updating requests for home visits.
7. Tagging and sorting the medical records.
8. Processing changes of names and address via computer and changing on the front of patients medical records.
9. Register new and temporary patients onto the computer system.
10. Liaise with all Health Service Bodies and other outside agencies.
11. Setting telephone system for normal/out of hours use.
12. Sort letters out for scanning, after they have been checked by the Doctors.
13. Scanning and filing away hospital/medical letters into the patients notes following any entry made on to the computer system.
14. Coding of hospital/medical letters onto the computer system.
15. Arranging post natal appointments and sending out letters.
16. Action and complete tasks as requested by GPs/Nurses etc.
17. Check all relevant sections of workflow manager have been completed on a daily basis.
18. Care Navigation to signpost patients to receive the best care.
19. Filing away prescriptions.
20. Accompanying Doctors when chaperone is required.
21. Check that labelling is correct on forms and specimen bottles for sending to the labs.
22. To undertake personal responsibility in respect of security, fire and Health and Safety.
23. Closing up the building and setting the alarm for security.
24. To cover for any other receptionist on annual/sick leave.
25. To undertake duties as may be determined from time to time, commensurate with the range of activities described above.
I have read and I accept the above job description.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
High Street Surgery
High Street
Rawmarsh
Rotherham
South Yorkshire
S62 6LW
This is a multi-skilled varied role for the successful candidate who will undertake a wide range of administration duties as well as face to face and telephone interactions with patients and visitors, in our extremely busy administration office and reception area.
The applicant needs to be able to demonstrate co-operative and productive working with people of all backgrounds. They need to be computer literate, experienced in the use of electronic communications and be confident during face to face and telephone interactions with patients and visitors. Previous administrative and customer service experience are essential and also the skills to adapt to and prioritise the duties of a busy GP Surgery, remaining calm and focused to ensure a high standard of care is delivered at all times.
Ashville Medical Practice is a very busy, fast paced surgery where things can change very quickly.
We are looking for some-one, who is dedicated, professional, self-motivated, and who works well under pressure. The successful applicant will have good levels of literacy, IT, customer service, problem solving and interpersonal skills, with a commitment to the responsibilities of the role in our extremely busy fast paced surgery.
Previous experience of working in a GP practice / medical environment and the use of Systm One are preferable. Previous experience of working with medications is also advantageous. The working hours will be Monday to Friday 09.30am -18.00pm( 37.5 hours per week). Flexibility with regards to working hours is essential. The practice does not currently work weekends however should there be a need in the future the successful candidate will be expected to work the required weekend hours on a rota basis, as well as alter shift patterns if necessary to cover unforeseen absence.
Candidates should only apply if they are able to commit to the above working hours.
Ashville Medical Practice provides a high level of care to approximately 12200 patients, and in addition we are a training practice for GP trainees and Medical Students.
To provide administrative / reception support and services to patients and all members of the practice team, to ensure the smooth running of the back office function and front desk reception areas.
To provide a wide range of administrative duties including telephone and face to face interactions with patients and the wider healthcare population.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Ashville Medical Practice
Oaks Park Primary Care Centre
Thornton Road
Barnsley
South Yorkshire
S70 3NE
An exciting opportunity has arisen within the Surgical Services Division for the position of a Ward Receptionist. We are looking to appoint a part-time receptionist to work 25 hours Mon- Fri on a busy ward, you would also be expected to cover on wards for leave and sickness as & when required within the surgical Division.
The unit requires cover Monday Friday during the afternoons, plus there may be additional cover required to cover for leave and sickness.
Due to the nature of the post the ability to work in a fast paced environment would be required and previous experience of dealing with the general public in a similar environment would be advantageous. You must also be able to work autonomously and be adaptable to meet service needs and remain calm under pressure and display impeccable customer service skills.
As a receptionist, you are the first person that patient or visitor meets when they arrive. This means that very often you will be dealing with distressed or upset people, who are in pain or scared having a calming, reassuring presence at the reception desk who treats them with respect and dignity will put them at ease.
As a receptionist, your ability to communicate and maintain a good relationship with medical staff is imperative as working for the NHS is a team effort and should be operating from the same page and work as a unit.
To be successful in this role you will possess excellent interpersonal and IT skills, to include GCSE Maths and English grade AC (or equivalent) and have relevant office/secretarial experience. You must have effective communication skills and be adaptable to meet the service needs.
Knowledge of medical terminology, customer care and previous NHSexperience are also desirable
Previous experience of working within a Health care sector and knowledge of operating the patient administration system would be an advantage.
For any further information please contact: Marie Rigley, Care Unit Co-Ordinator on ext 2279
Your main duties will be to admit and discharge patients accordingly off our Medway system, ensuring that you track the movement of patients notes, file within the notes and maintain them so that any notes which are in need of repair or another volume creating that this is done. Maintain the receptionist system of green cards or log book to ensure the patients pathway is logged so that who ever is covering can see where that patient is up to and any other admin duties in relation to the role.
Chesterfield Royal Hospital NHS Foundation Trust
Chesterfield Royal Hospital
Chesterfield
S44 5BL
An exciting opportunity has arisen within the Surgical Services Division for the position of a Ward Receptionist on the new Surgical Assessment Unit. The Surgical Assessment Unit opened on the 1st December 2019 and comprises of 11 inpatient beds for acute surgical patients. Also incorporated in the unit will be the already established surgical ambulatory care service. This post is to cover 4 shifts per week (30 hours) over a 24 hours a day 7 days a week basis.
The shifts are 0600 - 1400, 1400 - 2200 and 2200 -0600.
This post is particularly attractive as it supports a wide range of reception duties, ranging from face to face reception cover to arranging transport, patient notes and whiteboard management. The unit requires cover 24 hours a day, 7 days a week, therefore a shift pattern will be expected on a rotary basis.
The main emphasis of this role is to provide a comprehensive reception service to the Surgical Assessment Unit, whilst working in conjunction with a multidisciplinary team and liaising with internal and external stakeholders.
Duties will include front of house, face to face receptionist service to all patients and visitors, maintaining patient notes and the Open ward / Medway system, filing, and producing documents to a high standard, ensuring that accuracy and confidentiality is maintained.
To be successful in this role you will possess excellent interpersonal and IT skills, to include GCSE Maths and English grade AC (or equivalent) and have relevant office/secretarial experience. You must have effective communication skills and be adaptable to meet the service needs.
Knowledge of medical terminology, customer care and previous NHSexperience are also desirable.
For further details please contact Marie Rigley, Care Unit Co-Ordinator on 01246 512279
Chesterfield Royal Hospital NHS Foundation Trust
Chesterfield Royal Hospital
Calow
Chesterfield
S44 5BL
Job Type
Full Time
Posted
1 day ago
Forge Health Group has a vacancy for a GP Receptionist working 37 hours a week , the hours will be between 8am and 6.15pm Monday to Friday with one Wednesday evening in four working until 8pm.
Forge Health Group is a 2 site practice and the post will involve working at both Pitsmoor Surgery and The Flowers Medical Centre.
We are currently looking to recruit a reliable, enthusiastic and flexible person to join our busy Reception Team.
We are looking for a candidate who is confident to work with patients face to face and over the telephone, who is a strong team player and can demonstrate excellent interpersonal and communication skills. You will also need to be confident in the use of IT.
The post requires flexibility to cover for extended hours, staff holidays and other absences where required.
Provide high quality front line reception service , projecting a positive and friendly image.
Checking and securing the premises.
Receiving and directing the patients on arrival in an efficient and polite manner.
Deal with enquiries face to face and over the telephone, explaining surgery procedures, making new and follow-up appointments.
Dealing with repeat prescriptions requests.
Data Input. as soon as possibleon to the computer as required
Dealing with the incoming post, scanning and distributing it to the appropriate person.
Liaising with other outside agencies by telephone and email.
Tidying the reception areas , ensuring that any urgent or outstanding messages and tasks are passed over to incoming colleagues for completion.
We serve an inner city, ethnically diverse population of around 14000 patients split across 2 sites. The team are committed to delivering high quality patient care in a challenging environment as well as supporting and nurturing the skills and development of our staff.
We are an innovative and forward thinking practice who are working in a Network of 8 practices playing an active part in the delivery of primary care at scale.
RECEPTIONIST JOB DESCRIPTION
Post: Receptionist
Accountable to: Reception Manager / Practice Manager
Place of work: Forge Health Group
Job Purpose
To provide a high quality front line reception service to our patients and colleagues.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Primary Responsibilities
Opening surgery premises and checking heating and ventilation in waiting areas and switching on computers in reception and consulting areas.
Responsibility for checking and securing the premises, setting the security alarm.
Receiving and directing the patients on arrival in an efficient and polite manner.
Deal with all general enquiries, explaining surgery procedures, making new and follow-up appointments over the telephone or with direct patient contact.
Receiving requests for repeat prescriptions and processing these on computer.
Opening mail and ensuring that it is directed to the correct recipient as soon as possible.
Filing and extracting patients records and any documents relating to these be it from paper or electronic records.
Data Input. Enter patient information accurately on to the computer as required
Dealing with the incoming post, scanning and distributing it to the appropriate members of staff.
Retrieve, if necessary and re-file records as required, ensuring strict alphabetical order is adhered to.
Ensure all correspondence, reports, results etc are scanned promptly and in the correct records.
Registration and documentation of new patients to the practice, including re-organsisation of patient notes when they are received.
Registration and completion of forms for temporary residents.
Updating of patient details on notes and computer.
Liaising with other outside agencies including hospitals, ambulance control or other bodies by telephone, fax or email.
Keeping the consulting rooms and the reception areas adequately supplied with stationery and necessary equipment.
Receiving and passing on messages for clinical and managerial staff.
Tidying the reception areas at the end of a session, ensuring that any urgent or outstanding messages and tasks are passed over to incoming colleagues for completion.
Flexible to cover when needed for holidays, sickness and other absences.
Willingness to adopt and contribute to new processes.
All employees are expected to observe the practices Equal Opportunities Policy in their behaviour to the public and other workers.
Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Ensure log off procedures are followed and computer passwords are not shared amongst other team members.
This list is not exhaustive and you may be asked to perform other duties considered necessary to ensure the medical centre runs smoothly, it should be appreciated that the practice and general practice as a whole are consistently undergoing a period of change, this will inevitably necessitate changes in particular duties involved in the job as the work load changes. You will also need to be flexible to cover for holidays, sickness etc.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Forge Health Group
151 Burngreave Road
Sheffield
S3 9DL