receptionist jobs

Near dewsbury, yorkshire
65Jobs Found

65 jobs found for receptionist jobs Near dewsbury, yorkshire

N
N

Receptionist

National Health Service

Trust Wide, Yorkshire
Today
Trust Wide, Yorkshire
£18.005k - £19.337k Per Year
Today
£18.005k - £19.337k Per Year

Job Reference: 377-MED42881

Employer:
Mid Yorkshire Hospitals NHS Trust
Department:
Diabetes and Endocrinology
Location:
Trust Wide
Salary:
£18,005 to £19,337 per annum

Thank you for your interest in a post at The Mid Yorkshire Hospitals NHS Trust. Every employee at the Trust strives to provide excellent patient experience every single time. We strive to be an excellent employer for every one of our employees from the day they apply for employment with us. We have four core values, developed by our staff, and these are at the heart of everything we do to enable us to deliver our ambitions of excellence. You can find out more about our vision and values from our videos and website, which you can access via this page.


An exciting opportunity has arisen for a band 2 Receptionist to join the Trust wide Diabetes and Endocrinology team.

The position is full time and will provide cover access the 3 hospitals sites on a rota basis. You must have experience of working in a reception role, and working with the Camis PAS system, have good people skills, professional, motivated and flexible.

For further information please contact Lisa McBride Patient Access Co-ordinator on 01924 541536 or 01977 747930.



When submitting your application, please read the Information and Guidance for Applicants, Job Description and Person Specification. We select employees on the basis of values as well as the skills and experience required for the job. Please use your application as an opportunity to demonstrate these.

All information provided on your application and as part of any employment checks will only be used for the purposes of progressing your application and undertaking mandatory employment checks. This information will form part of your employment record should you be successful. Please note that if your application is unsuccessful we will store your information for 13 months, after which it will be deleted.

We store information electronically via NHSJobs and secure files. You can view the privacy notices for Mid Yorks and NHSJobs via their websites.

You can request to view information we hold about you in accordance with GDPR. You can ask us to delete information we hold about you at any point during your application or in the subsequent period during which we retain your information (as above).

Where the post you have applied for:

  • requires a criminal records check, it is necessary for us to share some of your personal information with GBG Online, who process requests for checks on our behalf. We will only share information which is necessary to progress the check and following your consent. The DBS privacy policy (available at gov.uk) confirms how the DBS will process your personal data and options when submitting an application.
  • falls within the scope of the Fit and Proper Persons test, we are required to provide information in support of our assessment of you to the CQC. This will include copies of all your application information and details of assessments undertaken as part of your employment.

Where your employment is subject to you obtaining a visa, we must share information with UKVI as required by our obligations to employ workers legally. This includes your contact details and copies of proof of eligibility to work.

N
N

Receptionist

National Health Service

Wakefield, Yorkshire
4 days ago
Wakefield, Yorkshire
4 days ago

Receptionist

Maybush Medical Centre

The closing date is 22 March 2021

Job overview

We are currently looking for a medical receptionist to join our team to initially cover for maternity leave but with a view to becoming permanent. You will be required to work one week of mornings from 8am to 1.15pm, and one week of afternoons from 1.15pm to 6.30pm. The total weekly hours will be 26.25 hours per week Monday to Friday. The role will also include extended hours on a rotational basis with the reception team.

Full training will be given but Medical Administration and Receptionist experience in a GP Practice would be advantageous. Experience of SystmOne is also desirable.

Main duties of the job

The purpose of this role is to work as part of a team to meet its agreed aims and objectives within an efficient, safe and effective working environment, ensuring that services are meeting the needs of its registered patients and all regulatory requirements

The successful candidate should be confident, professional with excellent telephone skills and customer service with the ability to multi-task

About us

We are busy yet friendly surgery with approximately 9000 patients. You will work within a team of 8 receptionists who have a varied level of experience and qualities.

The post holder will be a key holder for the Practice and take responsibility for ensuring the premises are closed at night safely and that the intruder alarm is activated and de-activated effectively

Job description

Job responsibilities

Job Responsibilities:

  • Receive, assist and direct patients in accessing the appropriate services in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the Practice
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
  • Issuing patient on-line access passwords
  • Deal with all general enquiries, explain Practice procedures to patients
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Make appointments and telephone consultations ensuring callers are directed to the appropriate healthcare professionals
  • Enter requests for home visits onto SystmOne, ensuring careful recording of all relevant details
  • Communicate test results appropriately being aware of confidentiality at all times
  • Handle repeat prescription requests and ensure that they are ready for collection by the patient within 24 hours
  • Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
  • Undertake chaperone duties during clinical examinations as required
  • Enter patient information on to the computer as required.
  • Ensure the kitchen is kept clean and tidy and the dishes are cleaned and put away as required.
  • Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
  • Providing clerical assistance to Practice staff as required, including scanning, coding, filing and photocopying
  • Ensure Practice is closed down safely at night to include closing of window and shutters
  • Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Business Manager.

Person Specification

Experience

Essential

  • Computer literate
  • Effective use of written and verbal skills.
  • Excellent communication skills.
  • Good organisational skills.
  • Good Telephone skills.
  • Time management.
  • Ability to prioritise tasks.
  • A good communicator with excellent interpersonal skills, ability to contribute within a team environment.
  • Sensitivity, tact and diplomacy, self motivation
  • and high degree of personal integrity.

Desirable

  • meet the essential criteria but in primary care/GP Practice

Qualifications

Essential

  • Good Standard of Education GCSE Grade C in English and Maths

Desirable

  • Previous experience as a GP receptionist/administrator

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Maybush Medical Centre

Address

Belle Isle Health Park

Portobello Road

Wakefield

West Yorkshire

WF1 5PN


Employer's website

https://www.maybushmedicalcentre.co.uk/

N
N

Patient Advisor / Receptionist

National Health Service

Huddersfield, Yorkshire
3 days ago
Huddersfield, Yorkshire
3 days ago

Patient Advisor / Receptionist

Junction Surgery

The closing date is 31 March 2021

Job overview

An opportunity to work within a friendly and experienced team of receptionists has arisen within our surgery. You will be responsible for ensuring patients receive timely, efficient and appropriate services such as appointment access, repeat prescriptions and appropriate signposting. Some element of administration is involved such as scanning and coding which makes the role a varied and rewarding one.The work can be challenging but also very rewarding.

Main duties of the job

You will need to be friendly, approachable and of a calm disposition to be able to communicate with a wide range of people from all backgrounds. A flexible approach to shifts is a necessity as all our receptionists are part-time. Competent computer skills, a clear and concise telephone manner and a good sense of humour are essential.

About us

We are a friendly and experienced team of receptionists, admin and management. As a teaching practice we have many students and registrars. Our ethos is around developing and learning to provide the best services to patients.

Job description

Job responsibilities

To assist all departments with their day to day running of the surgery

To provide administrative assistance to colleagues when required such as tasks including production of prescriptions, referrals, reports / letters and secretarial tasks (this list is not exhaustive)

To assist with photocopying, scanning and collation of documents.

To ensure that there is sufficient stationary within the consulting rooms.

Filing (as required)

Ensure familiarity with the companys Health & Safety and Infection control policies.

At all times comply with the companys policies and protocols.

Implement new ideas and methods and continue to seek ways of improving processes.

Engage with and contribute to bi-monthly team meetings.

Ensure all mandatory training is completed.

Person Specification

Qualifications

Essential

  • Good telephone manner
  • Competent keyboard skills
  • Pleasant Manner- ability to relate to a broad range of people.
  • Previous experience of dealing with the general public either by phone or face to face.
  • Able to remain calm under pressure able to deal tactfully with angry or upset patients.
  • Flexibility.
  • Able to cover for colleagues where required
  • Team skills good rapport with colleagues and patients
  • Ability to work on under pressure and organise workload accordingly.
  • Ability to communicate with professionals on all levels.

Desirable

  • Previous experience of similar work
  • Able to assess priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Junction Surgery

Address

The Junction Surgery

Birkhouse Lane

Moldgreen

Huddersfield

HD5 8BE


Employer's website

https://www.junctionsurgery.co.uk/

N
N

Receptionist-Administrator

National Health Service

Leeds, Yorkshire
3 days ago
Leeds, Yorkshire
3 days ago

Receptionist-Administrator

Laurel Bank Surgery

The closing date is 17 March 2021

Job overview

Receptionist-Administrator vacancy

Friendly, helpful and efficient person required for a busy GP surgery in Headingley, Leeds. Hours are 21 per week over 4 days (AM and PM shifts) but must be flexible to swap shifts for holiday & sickness cover. Must have office administration and IT skills.

The post is varied and duties include: greeting patients, sending referrals via online system, scanning patient documents, booking appointments, answering patient queries, processing prescriptions, and medical reports administration. Full training is given.

We recommend informal visits before application. To arrange please contact: LBS.reception or tel: 0113 2953900.

Main duties of the job

Special Requirements of the Post

  • An understanding, acceptance and adherence to the need for strict patient confidentiality.

  • Excellent communication skills, coupled with the ability to be understanding, empathic, and polite in all your dealings with patients.

  • Ability to use own judgement, resourcefulness, common sense and local knowledge to respond to enquiries and requests.

  • Good computer literacy.

  • A methodical and logical approach to work for good data input and filing.

  • Good time management and ability to prioritise work.

  • Excellent attention to detail.

  • Willingness to comply with all mandatory training including smartcard and Information Governance training.

Main duties will include but not limited to:

Reception duties

Management of appointment system

Management of medical records

Management of computer systems

Prescription processing

General office duties

About us

We require a receptionist/administrator to join our friendly and supportive busy GP training practice in Headingley, Leeds. This will complete an already established receptionist team.

The ideal candidate will be looking for a part-time role, will work using their own initiative, hold strong interpersonal skills and have the ability to work as part of an integrated multi-skilled team.

Experience within a similar role would be desirable but not essential as full training can be provided.

The practice team is friendly and supportive and we work within a blame-free culture. We are a three-Partner EMIS Web practice with 4 salaried GPs and 4 GP trainees. We also teach medical and nursing students. It is a busy environment, with 7500 patients, nearly a third being university students, and we believe in going the extra mile for our patients. We have been rated as Outstanding by CQC for our commitment to patient care.

Job description

Job responsibilities

LAUREL BANK SURGERY

Job Description Medical Receptionist/Administrator

MAIN PURPOSE OF THE POST: To provide a focal point of communication between patients, doctors and other medical staff, and provide administrative support to the Practice.

LINE MANAGER: Practice Manager

Special Requirements of the Post

  • An understanding, acceptance and adherence to the need for strict patient confidentiality.

  • Excellent communication skills, coupled with the ability to be understanding, empathic, and polite in all your dealings with patients.

  • Ability to use own judgement, resourcefulness, common sense and local knowledge to respond to enquiries and requests.

  • Good knowledge of EMIS computer system and general computer literacy.

  • A methodical and logical approach to work for good data input and filing.

  • Good time management and ability to prioritise work.

  • Good knowledge of medical and pharmaceutical terms.

  • Excellent attention to detail.

  • Willingness to comply with all mandatory training including smartcard and Information Governance training.

    MAJOR DUTIES AND RESPONSIBILITIES:

    1. Reception Duties

  • Greet patients on arrival at surgery, and monitor flow of patients into consulting and treatment rooms.

  • Ensure that patients without appointments but who need an "urgent consultation" are seen in a logical and non-disruptive manner.

  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure registration procedures are completed.

  • Advise patients of charges for private services (including for non-EU patients), accept payment and issue receipts for same.

  • Respond to all queries and requests for assistance from patients and other visitors, including medical reps.

  • Enter requests for home visits into visit book stating time received and including all relevant information; add onto EMIS Home Visit surgery.

  • Ensure that request for repeat prescriptions are actioned, where possible, the same day, but certainly within 48 hours.

  • Action requests for ambulance and/or hospital transportation and enter details in patient computer record. When necessary, liaise with hospitals and other agencies, as directed by doctor.

  • Ensure reception and waiting areas are kept neat and tidy.

  • Advise potentially new patients regarding registration.

  • Inform patients of test results, as per practice policy.

    2. Management of Appointments Systems

  • Ensure total familiarity with all appointment systems in effect, including regular and incidental variations.

  • Book appointments, checking date of birth and address, ensuring that the correct patient is booked in and their computer details are correct and up to date.

  • Monitor the effectiveness of the system and report any problems or variations required.

  • Manage booking-in screen, where available.

  • Checking and printing of surgery lists.

  • Entering failures to attend for appointments onto computer.

  • Prompt patients to amend registration details, as appropriate.

    3. Management of Medical Records

  • Retrieve and re-file records as required, ensuring that strict alphabetical order is adhered to.

  • Ensure that records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.

  • Ensure correspondence, results, and other medical information as decided by the clinical staff, is scanned into the correct patients record.

  • Add medical read codes to patient records, as appropriate.

    4. Management of Computer System

  • Process patient registrations in an accurate and timely manner.

  • Check and action the Reception email inbox and Out of Hours service reports at regular intervals throughout the day.

    5. Repeat Prescriptions

  • Receive patients requests for authorised repeat prescriptions whether in writing, fax, email, via EMIS Access or verbally at the surgery. (Telephone requests for repeat prescriptions are not to be accepted except in exceptional circumstances: see list of permitted patients).

  • With the exception of controlled drugs, prepare a prescription form ready for a doctor's signature, enter into CD signature book for collection.

  • Process requests for non-repeat and overusing medication for GP to action.

  • Where the information received is incorrect or insufficient, ensure that the request for a repeat prescription is referred to a doctor for action.

  • Provide the point of contact for patients with enquiries relating to repeat prescriptions.

  • Ensure scripts go to correct pharmacy or patient, as appropriate and patient preference is recorded onto their record.

    6. General office duties:

  • Opening, scanning, coding and distribution of post, on a daily basis.

  • Ensuring all correspondence is despatched appropriately (shuttle/Royal Mail/pick up by patient) and using the franking machine.

  • Using fax machine.

  • Using and maintaining photocopier and printers.

  • Photocopying and keeping stock of patient information leaflets, forms, etc. as required.

  • Informing Deputy Manager of any stationery stock levels running low.

  • Shredding.

  • Laminating.

    7. Word processing and referral management:

  • Audio typing and copy typing.

  • Using the word processor to create well-presented documents, including reports, audits, signs, leaflets, etc. with tables, text boxes, formatting and Word art, when required.

  • Remaining up to date with procedures for referrals.

  • Editing and creating templates in Word for use by the practice.

  • Ensuring referral form templates on system and copies in surgery are up to date.

  • Daily monitoring of Choose and Book worklist.

  • Liaison with GPs, clinics, patients and referral management services regarding referrals.

  • Making C&B referrals, where necessary.

  • Informing patients of C&B appointments/referrals by letter.

    8. Billable work:

  • Administration of non-NHS work, including logging activity in GP Accounts, checking patient consent for requests for medical information, photocopying patient records, scanning report, logging activity, and posting.

  • Invoicing for all private work undertaken by GPs.

  • Receiving payment, and chasing payment of any outstanding invoice.

    9. Operation of the Telephone System

  • Receive and make calls as required. Screen and divert calls, and take messages as appropriate.

  • Ensure that the system is operational at the beginning of each day. Report any problems to the practice manager.

    10. Start and End of Day Procedures

  • Open up the premises at the start of the day, switch off alarm and make all necessary preparations to receive patients.

  • Ensure that the consulting rooms are prepared in readiness for each consulting session.

  • Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure with all unnecessary equipment switched off.

  • Secure premises at end of day, ensure that the building is totally secured, internal lights off and alarm activated.

    11. Any other delegated duties considered appropriate to the post.

Person Specification

Experience

Essential

  • Previous office and IT experience

Qualifications

Essential

  • GCSE grade A-C (or alternative) in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Laurel Bank Surgery

Address

216 Kirkstall Lane

Leeds

LS6 3DS


Employer's website

https://laurelbank.gpsurgery.net/

S
S

Receptionist

Sodexo

Leeds City centre, Yorkshire
20 days ago
Leeds City centre, Yorkshire
20 days ago
Job Description

Job Purpose

  1. To deliver the highest standards of customer service and first point of contact for visitors
  2. To support the Sodexo team and the HMRC personnel by carrying out general unskilled tasks as delegated within all areas of HMRC Leeds RC or other controlled areas.
  3. To carry out general receptionist and administrative tasks

     

Accountabilities or “what you have to do”

  1. To carry out general receptionist and administrative tasks, answering phones, processing emails, filing, organising paperwork, cleaning in Specific Areas and on Job Specific tasks to the required standard established by the Service Level Agreement.
  2. To effectively carry out receptionist and administrative tasks as agreed within the Service Level Agreement as designated to HMRC Leeds RC
  3. To have a full knowledge of all areas which have to be covered in the course of duty
  4. To issue keys to client and colleagues
  5. To clear and refill coffee room to include replenishing tea, coffee milk and sugar when necessary
  6. When required to assist the catering department in the café shop
  7. When required to assist in the mail room
  8. Report any maintenance issues immediately to include equipment that is faulty or any risks or hazards identified.
  9. To ensure that the appropriate safety signage is used at all appropriate times e.g. wet floor signs to ‘warn’ customers were possible.
  10. To ensure a high standard of personal hygiene is maintained at all times and that uniform provided and specified is worn with care to being clean and ironed.
  11. To ensure you wear all personal protective equipment provided and specified for the tasks
  12. To take part and effectively engage in employee training and having a full understanding of Health and Safety, Food safety, COSHH, Cleaning methods, Cleaning Training and Site Specifics Procedures.
  13. To deal with any complaints / issues from customers immediately and report directly to Front of House Manager/Supervisor.
  14. To participate actively within team meetings in order to develop ideas to enhance service offer.
  15. To perform miscellaneous cleaning or receptionist tasks as instructed by the Front of House Manager / Supervisor.
  16. To be flexible to work additional hours in order to cover holiday and sickness within the team.
  17. To assist with the lifting and movement of furniture within a team or at preparation for meetings
  18. To work at all times, with awareness of surroundings and behaviour required, plus security procedures in place
  19. To complete any paperwork pertinent to the area of work
  20. To offer excellent customer service to all customers
  21. It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required
Job Introduction

We currently have an opportunity for a Receptionist to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression

Main Responsibilities
  • Meet and Greet visitors to HME in a courteous and professional manner
    • Meet & Greet
    • Contact visitor sponsors in a timely manner to notify sponsors that their guests have arrived in Reception
  • Prepare and issue contractor / visitor passes
  • Ensure Visitors have a ‘Visitor Pass’ and those with Cars, etc. have passes for their
    • vehicles, if not issue them with one
  • Sign Visitors In & Out and collect passes
  • Maintain an efficient switchboard service and update the HME telephone directory as instructed / advised and to report any problems with the switchboard to the General Services Manager
  • Perform administrative duties as directed / required whilst maintaining a watchful eye on visitors and keeping the workstation and reception area clean and tidy
  • Record the number of visitors each day through reception
  • Fire Evacuation & Roll Call within ground floor meeting rooms
  • Responsible for meeting room bookings, ensuring rooms have the required equipment, clean and tidy
  • Report any defects in relation to meeting rooms to maintenance (i.e. broken chairs, electronic whiteboards not working etc)
  • Dealing with Emergency calls from Associates’ families etc.
  • Reporting any problems within toilets or reception areas ( lights not working, etc.)
  • Ordering taxis – visitors / associate requirements following HME policy
  • Carrying out any administration duties as required in relation to collating / preparing monthly reports
  • If international calls are required – switchboard need to dial and route through to the required extension
  • Any other tasks as deemed appropriate to the role to support the smooth operation of HME
 
The Ideal Candidate
  • SIA licensed advantageous but not essential, with willingness to receive 2 days training that may take place off site.
  • Computer literacy to ECDL Extra standard or very good Microsoft Office Experience – Excel / Word / PowerPoint
  • Good organizational and time management skills
  • Strong attention to detail
  • Ability to prioritize tasks and to work on one own and within a small team
  • Personable nature
  • Excellent telephone manner and previous switchboard experience
  • Ability to confidently interact with all levels of staff within HME and Sodexo
  • Ability to work flexibly 
 
N
N

Receptionist - GP Surgery

National Health Service

Pudsey, Yorkshire
5 days ago
Pudsey, Yorkshire
5 days ago

Receptionist - GP Surgery

West Leeds Family Practice

The closing date is 17 March 2021

Job overview

West Leeds Family Practiceis a partnership of 5 GPs partners which provide NHS GP services to over 20,000 patients over 3 surgeries in the LS28 area.

We are currently recruiting for a full time, 37 hours permanent Receptionist to work at Glenlea Surgery to cover shifts ranging from 07.00am until 6.30pm: Monday to Friday.

The suitable candidate must be hardworking, have excellent customer service skills, be able to work under pressure and be a car driver with own transport as the successful candidate will be expected to work across 3 surgeries

We reserve the right to withdraw this vacancy at any time if there is a high volume of applications, therefore we would recommend that you submit your application as early as possible.

Main duties of the job

Experience of working within a GP surgery or Receptionist role interacting with members of the general public is desirable, full training will be provided. We are looking for staff to join our team, who have a passion for excellent customer service, are well organised, and have strong IT skills.

About us

  • We are a large, friendly, innovative and dynamic training practice

  • A list size of over20,000 patients across 3 surgeries, covering diverse areas of Leeds all within a 5 mile radius.

  • 5Partners, 8 Salaried GPs, 4 ANP's and a large enthusiastic team of ancillary staff

  • High QOF achievement

  • Fully computerised (SystmOne)

  • Training Practice Vocational, undergraduate and post-graduate

Job description

Job responsibilities

WEST LEEDS FAMILY PRACTICE

West Lodge Surgery

New Street

Farsley

LS28 5DL

JOB DESCRIPTION

JOB TITLE: RECEPTIONIST

GRADE: AGENDA FOR CHANGE - BAND 2

REPORTS TO: RECEPTION SUPERVISOR/TEAM LEADER

ACCOUNTABLE TO: PRACTICE MANAGER

PROBATIONARY PERIOD: 8 WEEKS FROM COMMENCEMENT OF EMPLOYMENT

CONTENTS

1. JOB SUMMARY

2. JOB RESPONSIBILITIES

2.1 Reception

2.2 Appointments

2.3 Computer

2.4 Telephone

2.5 Medical Records

2.6 Start and End of day Procedures

2.7 Other Tasks

3. CONFIDENTIALITY

4. HEALTH & SAFETY

5. EQUALITY AND DIVERSITY

6. PERSONAL/PROFESSIONAL DEVELOPMENT

7. QUALITY

8. COMMUNICATION

9. CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES

1. JOB SUMMARY

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

2. JOB RESPONSIBILITIES:

The duties and responsibilities to be undertaken by members of the practice reception/administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the team leader/practice manager, dependent on current and evolving practice workload and staffing levels:

2.1 Reception

  • Ensure efficiency of appointment system and monitor flow of patients into consulting rooms.
  • Ensure patients without appointments but who need urgent consultation are seen in a logical and non disruptive manner.
  • Handing completed repeat prescriptions to patient and checking names and address.
  • Ensure reception office and waiting areas are kept neat and tidy, paying particular attention to Health and Safety guidelines

2.2 Appointments

  • Ensure total familiarity with the computerised appointment system
  • Process appointment requests from patients by telephone and in person.
  • Deal with visit requests
  • Monitor effectiveness of the appointment system and report any problems

2.3 Computer

  • Deal with requests from doctors utilising the computerised task and notification facility
  • Enter data onto patient electronic record as requested by clinical team
  • Process repeat prescription requests in accordance with practice guidelines.

2.4 Telephone

  • Have working knowledge of telephone system, during and after opening hours.
  • Receive and make calls as required, (ensure calls are answered where possible within 4 rings)
  • Action requests for ambulance transportation in line with practice policy

2.5 Medical Records

  • Ensure correspondence, reports, results are scanned onto the clinical system
  • Ensure all medical records are sorted and tagged in date order
  • Ensure records are kept neat and tidy and in good repair

2.6 Start and End of Day Procedures

  • Open up premises at the start of day, deactivate alarm and make all necessary preparations to receive patients
  • Switch answer machine off at 8.00am and switch back on at 6.00pm
  • Secure premises at the end of the day, lock all internal doors and ensure all windows are closed and locked, all internal lighting turned off and that the security alarm is activated.

2.7 Other Tasks

  • Ensure that consulting rooms are prepared in readiness for each consulting session.
  • Chaperoning for clinical team
  • Clear rooms after surgeries including shredding basket and ensure left tidy and secure
  • Make tea/coffee for doctors
  • Any other tasks allocated by Line management
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

3. CONFIDENTIALITY

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

4. HEALTH & SAFETY

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to practice guidelines.
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
  • Making effective use of training to update knowledge and skills.
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
  • Reporting potential risks identified.

5. EQUALITY AND DIVERSITY

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

6. PERSONAL/PROFESSIONAL DEVELOPMENT

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

7. QUALITY

The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk.
  • Assess own performance and take accountability for own actions, either directly or under supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
  • Work effectively with individuals in other agencies to meet patients needs.
  • Effectively manage own time, workload and resources.

8. COMMUNICATION

The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members.
  • Communicate effectively with patients and carers.
  • Recognise peoples needs for alternative methods of communication and respond accordingly.

9. CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES

The post-holder will:

  • Apply practice policies, procedures, protocols and guidance.
  • Discuss with other members of the team how the policies, procedures and protocols will affect own work.
  • Participate in audit where appropriate.

Person Specification

Experience

Essential

  • Customer Service Skills
  • IT Skills
  • Previous experience of working in General Practice.
  • Experience of using SystmOne clinical computer system.

Desirable

  • Knowledge and Skills
  • Previous experience working as a Receptionist.
  • Ability to empathise and listen
  • Customer Service Skills
  • Adaptable to change in working practices
  • Non-Judgemental
  • Awareness of Confidentiality
  • Support to others and colleagues
  • Ability to communicate at all levels
  • Self Motivated

Qualifications

Essential

  • Qualifications
  • 5 GCSEs (A-C) or equivalent, including maths and english.
  • A computer qualification such as ECDL, Clait, RSA etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Leeds Family Practice

Address

West Lodge Surgery

New Street

Farsley

Pudsey

West Yorkshire

LS28 5DL


Employer's website

https://www.westleedsfamilypractice.co.uk/

S
S

Receptionist

Sodexo

Leeds City centre, Yorkshire
20 days ago
Leeds City centre, Yorkshire
20 days ago

We currently have an opportunity for a Receptionist to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression

We currently have an opportunity for a Receptionist to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression

  • Meet and Greet visitors to HME in a courteous and professional manner
    • Meet & Greet
    • Contact visitor sponsors in a timely manner to notify sponsors that their guests have arrived in Reception
  • Prepare and issue contractor / visitor passes
  • Ensure Visitors have a ‘Visitor Pass’ and those with Cars, etc. have passes for their
    • vehicles, if not issue them with one
  • Sign Visitors In & Out and collect passes
  • Maintain an efficient switchboard service and update the HME telephone directory as instructed / advised and to report any problems with the switchboard to the General Services Manager
  • Perform administrative duties as directed / required whilst maintaining a watchful eye on visitors and keeping the workstation and reception area clean and tidy
  • Record the number of visitors each day through reception
  • Fire Evacuation & Roll Call within ground floor meeting rooms
  • Responsible for meeting room bookings, ensuring rooms have the required equipment, clean and tidy
  • Report any defects in relation to meeting rooms to maintenance (i.e. broken chairs, electronic whiteboards not working etc)
  • Dealing with Emergency calls from Associates’ families etc.
  • Reporting any problems within toilets or reception areas ( lights not working, etc.)
  • Ordering taxis – visitors / associate requirements following HME policy
  • Carrying out any administration duties as required in relation to collating / preparing monthly reports
  • If international calls are required – switchboard need to dial and route through to the required extension
  • Any other tasks as deemed appropriate to the role to support the smooth operation of HME
 
  • SIA licensed advantageous but not essential, with willingness to receive 2 days training that may take place off site.
  • Computer literacy to ECDL Extra standard or very good Microsoft Office Experience – Excel / Word / PowerPoint
  • Good organizational and time management skills
  • Strong attention to detail
  • Ability to prioritize tasks and to work on one own and within a small team
  • Personable nature
  • Excellent telephone manner and previous switchboard experience
  • Ability to confidently interact with all levels of staff within HME and Sodexo
  • Ability to work flexibly 
 
N
N

Receptionist

National Health Service

Boston Spa, Yorkshire
4 days ago
Boston Spa, Yorkshire
4 days ago

Receptionist

Spa Surgery

The closing date is 17 March 2021

Job overview

We are a friendly, busy practice looking for an additional Receptionist to join our team following internal promotion. The successful applicant will be expected to assist with covering of annual leave/sickness and therefore flexibility required.

Main duties of the job

The ideal applicant will have previous customer care experience, preferably within general practice however training will be given to the right candidate. Knowledge of SystmOne would be advantageous. The successful applicant will need to have a high attention to detail, have a methodical and accurate approach to work and the ability to efficiently manage a conflicting demands.

About us

We are looking for a team player, with a can do attitude. If this sounds like you, we look forward to receiving your application.

Job description

Job responsibilities

Main Duties/Key Tasks:

In accordance with Practice Procedures, you will be responsible for the following duties:-

Reception/Prescriptions

Receive, welcome and advise patients.

Signpost/direct patients appropriately to relevant clinical staff/services

Book and alter patient appointments.

Send, receive and action messages via clinical system.

Answer telephone enquiries from patients, staff and other external agencies.

Use the Practice's computer system e.g. with regards to patient information, appointments and practice information

Receive and forward samples, specimens and other items.

Receive and action or forward incoming/outgoing mail.

Receive and action incoming tasks from practice staff.

Contact patients by letter if not possible to contact by phone.

Assist medical staff with ad hoc administration type enquiries.

Contribute to the reception team and provide an effective day to day Reception service.

Process repeat prescription requests from patients

Maintain patient medical and practice administrative record systems.

Provide clerical and administrative support to other staff groups as appropriate.

Participate in identified training and personal development.

Assist with health promotion and other related activities as necessary.

Submit bills for private services and receive payments by cash and cheque.

Maintain Practice and patient confidentiality at all times and ensure such information is protected from unauthorised disclosure.

Maintain supplies of certain items of stationery and supplies

Maintain the security of prescriptions.

Administration

Administer registering new patients/ temporary patients.

Send new patient letters advising of registered GP.

Enter new patient proforma data to new patient records.

Enter vaccination records onto patient records.

Process patient online access requests from patients.

Process SMS sign ups.

Accurately record deaths on patient record.

Scanning of patient correspondence (ensuring constant flow of scanning and documents processed in a timely manner based on the content).

Attach scanned images of incoming correspondence to patients electronic record.

Identify any incorrect incoming electronic correspondence for non-registered people and ensure returned to relevant organisation in a timely manner.

Deal with queries, action and chase appropriately.

Maintain Lloyd George records (in accordance with in line with Practice policies and procedures)

Maintain a tidy records storage area.

Filing.

Photocopying.

Obtain and retrieve clinical records as requested.

Update clinical system and Lloyd George envelopes with surname and address changes

Carry out the Reception Supervisor, Practice Manager, partners instructions and requests

Receptionists will be expected to:

Maintain a good standard of appearance.

Attend training sessions and occasional staff meetings, some of which may be outside their normal working hours.

Undergo in house training to become fully competent in their role.

Maintain their skills and knowledge of Practice procedures.

Be flexible and adjust to new working practices when necessary.

Work a reasonable share of (planned and unexpected absence) overtime or lieu hours during the absence of others.

Participate in the Practice appraisal/personal development programme

Observe the "No Smoking" policy during working hours.

Contribute fully to their team working in a supportive and professional manner.

Person Specification

Qualifications

Essential

  • Good level of general education at GSCE/CSE level to include Maths and English
  • Word processing computing skills/qualification
  • Dealing with the public
  • Good numeracy skills
  • Excellent keyboard and computer skills
  • Excellent written oral and communication skills

Desirable

  • Knowledge of Primary Care / Call Centre / Reception Environment

Employer details

Employer name

Spa Surgery

Address

205 High Street

Boston Spa

West Yorkshire

LS23 6PY


Employer's website

https://www.bostonspasurgery.co.uk/

N
N

Receptionist - general practice

National Health Service

Leeds, Yorkshire
6 days ago
Leeds, Yorkshire
6 days ago

Receptionist - general practice

Rutland Lodge Medical Practice

The closing date is 09 March 2021

Job overview

We are a busy practice in Leeds 7. We are looking for a motivated person to work as part of a busy team undertaking reception and administrative duties within the practice. Previous experience in general practice would be preferred but someone with a background a customer service environment would be considered

Main duties of the job

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us

Rutland Lodge Medical Practice has a patient population of approximately 9,000 across 2 sites. We aim to provide high quality services adhering to principles of best practice, promoting equal opportunities and working positively with diversity.

The post has two main functions:

  • To carry out the duties as outlined and
  • To be proactive in continuously improving service delivery.

We expect all employees to carry out their duties in a professional manner with a client focus, ensuring that respect and courtesy is shown to them, colleagues, other service providers and all those in contact with the organisation.

Job description

Job responsibilities

  • Open the building at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients
  • When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm is activated
  • Make sure the waiting area is tidy and presentable for surgery the next day, checking that the answering machine is working so that patients can receive the emergency doctor messages when the surgery is closed
    • Register new patients to the practice
    • Follow the practice policy regarding DNAs
    • Open and date stamp post, making it available for scanning in a timely manner
    • Obtain medical notes urgently if the doctor requires them; find notes from the filing cabinets and returning them to the appropriate body when required
    • Any necessary filing
    • Any necessary scanning

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Experience

Essential

  • Worked as a receptionist in a GP practice previously

Desirable

  • Knowledge of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rutland Lodge Medical Practice

Address

Rutland Lodge Medical Practice

Scott Hall Road

Leeds

West Yorkshire

LS7 3DR


Employer's website

https://www.rutlandlodge.co.uk/

S
S

Corporate Receptionist

Sodexo

Batley, Yorkshire
10 days ago
Batley, Yorkshire
10 days ago

Providing a Front of House service within reception, you will be playing an instrumental role in delivering excellent customer service to both internal and external clients.

Providing a Front of House service within reception, you will be playing an instrumental role in delivering excellent customer service to both internal and external clients.

  • Act as first point of contact for all queries in an efficient and concise manner
  •  Meet and greet all visitors and advise host of visitors arrival
  •  Act as point of contact for internal/external telephones queries
  •  Effectively build and maintain professional relations with both internal and external contacts
  •  Up keep of meeting rooms and report any issues to the Front of House Coordinator
  •  Replenish Front of House refreshments
  •  General administrative and clerical support
  •  Meeting Minutes taking
  •  Providing Health and Safety information for new starters (i.e. New Starters Building Induction)
  •  Ensure knowledge of staff movements in and out of organization
  • Keep reception tidy and presentable
  • Ordering stationery for Front of House
  • Meet and greet visitors, sign them in, contact their hosts
  • First class customer service
  • Good keyboard skills and  Excellent communication skills are required
  • Issue keys/receive keys – note in log book
  • Answer emails relating to requests for Day Needs/Visitor Parking
  • Type out Visitor notifications and put them in the Visitor Parking File
  • Answer phone and book visitor parking spaces
  • Meet and greet new starters: issue paperwork regarding I.D. photos, coach time tables, Whiteley Guidelines concerning parking permits
  • Take bookings
  • End of day print out the Day Needs List
  • Check car registrations
  • Note in file other services that visit the site i.e. Staples, Reliance, Litter pickers
  • Occasionally take I.D photos
  • Diary visitors to site long term
  • All paperwork regarding visitor parking, parking zone data, collected.
  • Assist staff and visitors on site. (phone taxis etc).
  • Good working knowledge of MS Office
  • Excellent communication skills, both verbal and written
  • Professional and courteous telephone manner
  • Experience of delivering excellent customer service both face to face and over the telephone
  • Right to work in the UK without restriction
  • Ability to liaise with people at a Senior Level

 

Desirable

 

  • 5 GCSE’s A-C (including Maths & English) or equivalent
  • Knowledge of customers services principles and practices
  •  Knowledge of administrative and clerical procedure
  • SIA Badge

Salary

£18.005k - £19.337k Per Year

Job Type

Full Time

Posted

Today

Description

Job Reference: 377-MED42881

Employer:
Mid Yorkshire Hospitals NHS Trust
Department:
Diabetes and Endocrinology
Location:
Trust Wide
Salary:
£18,005 to £19,337 per annum

Thank you for your interest in a post at The Mid Yorkshire Hospitals NHS Trust. Every employee at the Trust strives to provide excellent patient experience every single time. We strive to be an excellent employer for every one of our employees from the day they apply for employment with us. We have four core values, developed by our staff, and these are at the heart of everything we do to enable us to deliver our ambitions of excellence. You can find out more about our vision and values from our videos and website, which you can access via this page.


An exciting opportunity has arisen for a band 2 Receptionist to join the Trust wide Diabetes and Endocrinology team.

The position is full time and will provide cover access the 3 hospitals sites on a rota basis. You must have experience of working in a reception role, and working with the Camis PAS system, have good people skills, professional, motivated and flexible.

For further information please contact Lisa McBride Patient Access Co-ordinator on 01924 541536 or 01977 747930.




When submitting your application, please read the Information and Guidance for Applicants, Job Description and Person Specification. We select employees on the basis of values as well as the skills and experience required for the job. Please use your application as an opportunity to demonstrate these.

All information provided on your application and as part of any employment checks will only be used for the purposes of progressing your application and undertaking mandatory employment checks. This information will form part of your employment record should you be successful. Please note that if your application is unsuccessful we will store your information for 13 months, after which it will be deleted.

We store information electronically via NHSJobs and secure files. You can view the privacy notices for Mid Yorks and NHSJobs via their websites.

You can request to view information we hold about you in accordance with GDPR. You can ask us to delete information we hold about you at any point during your application or in the subsequent period during which we retain your information (as above).

Where the post you have applied for:

  • requires a criminal records check, it is necessary for us to share some of your personal information with GBG Online, who process requests for checks on our behalf. We will only share information which is necessary to progress the check and following your consent. The DBS privacy policy (available at gov.uk) confirms how the DBS will process your personal data and options when submitting an application.
  • falls within the scope of the Fit and Proper Persons test, we are required to provide information in support of our assessment of you to the CQC. This will include copies of all your application information and details of assessments undertaken as part of your employment.

Where your employment is subject to you obtaining a visa, we must share information with UKVI as required by our obligations to employ workers legally. This includes your contact details and copies of proof of eligibility to work.