Thank you for your interest in a post at The Mid Yorkshire Hospitals NHS Trust. Every employee at the Trust strives to provide excellent patient experience every single time. We strive to be an excellent employer for every one of our employees from the day they apply for employment with us. We have four core values, developed by our staff, and these are at the heart of everything we do to enable us to deliver our ambitions of excellence. You can find out more about our vision and values from our videos and website, which you can access via this page.
An exciting opportunity has arisen for a band 2 Receptionist to join the Trust wide Diabetes and Endocrinology team.
The position is full time and will provide cover access the 3 hospitals sites on a rota basis. You must have experience of working in a reception role, and working with the Camis PAS system, have good people skills, professional, motivated and flexible.
For further information please contact Lisa McBride Patient Access Co-ordinator on 01924 541536 or 01977 747930.
When submitting your application, please read the Information and Guidance for Applicants, Job Description and Person Specification. We select employees on the basis of values as well as the skills and experience required for the job. Please use your application as an opportunity to demonstrate these.
All information provided on your application and as part of any employment checks will only be used for the purposes of progressing your application and undertaking mandatory employment checks. This information will form part of your employment record should you be successful. Please note that if your application is unsuccessful we will store your information for 13 months, after which it will be deleted.
We store information electronically via NHSJobs and secure files. You can view the privacy notices for Mid Yorks and NHSJobs via their websites.
You can request to view information we hold about you in accordance with GDPR. You can ask us to delete information we hold about you at any point during your application or in the subsequent period during which we retain your information (as above).
Where the post you have applied for:
Where your employment is subject to you obtaining a visa, we must share information with UKVI as required by our obligations to employ workers legally. This includes your contact details and copies of proof of eligibility to work.
We are currently looking for a medical receptionist to join our team to initially cover for maternity leave but with a view to becoming permanent. You will be required to work one week of mornings from 8am to 1.15pm, and one week of afternoons from 1.15pm to 6.30pm. The total weekly hours will be 26.25 hours per week Monday to Friday. The role will also include extended hours on a rotational basis with the reception team.
Full training will be given but Medical Administration and Receptionist experience in a GP Practice would be advantageous. Experience of SystmOne is also desirable.
The purpose of this role is to work as part of a team to meet its agreed aims and objectives within an efficient, safe and effective working environment, ensuring that services are meeting the needs of its registered patients and all regulatory requirements
The successful candidate should be confident, professional with excellent telephone skills and customer service with the ability to multi-task
We are busy yet friendly surgery with approximately 9000 patients. You will work within a team of 8 receptionists who have a varied level of experience and qualities.
The post holder will be a key holder for the Practice and take responsibility for ensuring the premises are closed at night safely and that the intruder alarm is activated and de-activated effectively
Job Responsibilities:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Maybush Medical Centre
Belle Isle Health Park
Portobello Road
Wakefield
West Yorkshire
WF1 5PN
Receptionist-Administrator vacancy
Friendly, helpful and efficient person required for a busy GP surgery in Headingley, Leeds. Hours are 21 per week over 4 days (AM and PM shifts) but must be flexible to swap shifts for holiday & sickness cover. Must have office administration and IT skills.
The post is varied and duties include: greeting patients, sending referrals via online system, scanning patient documents, booking appointments, answering patient queries, processing prescriptions, and medical reports administration. Full training is given.
We recommend informal visits before application. To arrange please contact: LBS.reception or tel: 0113 2953900.
Special Requirements of the Post
An understanding, acceptance and adherence to the need for strict patient confidentiality.
Excellent communication skills, coupled with the ability to be understanding, empathic, and polite in all your dealings with patients.
Ability to use own judgement, resourcefulness, common sense and local knowledge to respond to enquiries and requests.
Good computer literacy.
A methodical and logical approach to work for good data input and filing.
Good time management and ability to prioritise work.
Excellent attention to detail.
Willingness to comply with all mandatory training including smartcard and Information Governance training.
Main duties will include but not limited to:
Reception duties
Management of appointment system
Management of medical records
Management of computer systems
Prescription processing
General office duties
We require a receptionist/administrator to join our friendly and supportive busy GP training practice in Headingley, Leeds. This will complete an already established receptionist team.
The ideal candidate will be looking for a part-time role, will work using their own initiative, hold strong interpersonal skills and have the ability to work as part of an integrated multi-skilled team.
Experience within a similar role would be desirable but not essential as full training can be provided.
The practice team is friendly and supportive and we work within a blame-free culture. We are a three-Partner EMIS Web practice with 4 salaried GPs and 4 GP trainees. We also teach medical and nursing students. It is a busy environment, with 7500 patients, nearly a third being university students, and we believe in going the extra mile for our patients. We have been rated as Outstanding by CQC for our commitment to patient care.
LAUREL BANK SURGERY
Job Description Medical Receptionist/Administrator
MAIN PURPOSE OF THE POST: To provide a focal point of communication between patients, doctors and other medical staff, and provide administrative support to the Practice.
LINE MANAGER: Practice Manager
Special Requirements of the Post
An understanding, acceptance and adherence to the need for strict patient confidentiality.
Excellent communication skills, coupled with the ability to be understanding, empathic, and polite in all your dealings with patients.
Ability to use own judgement, resourcefulness, common sense and local knowledge to respond to enquiries and requests.
Good knowledge of EMIS computer system and general computer literacy.
A methodical and logical approach to work for good data input and filing.
Good time management and ability to prioritise work.
Good knowledge of medical and pharmaceutical terms.
Excellent attention to detail.
Willingness to comply with all mandatory training including smartcard and Information Governance training.
MAJOR DUTIES AND RESPONSIBILITIES:
1. Reception Duties
Greet patients on arrival at surgery, and monitor flow of patients into consulting and treatment rooms.
Ensure that patients without appointments but who need an "urgent consultation" are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure registration procedures are completed.
Advise patients of charges for private services (including for non-EU patients), accept payment and issue receipts for same.
Respond to all queries and requests for assistance from patients and other visitors, including medical reps.
Enter requests for home visits into visit book stating time received and including all relevant information; add onto EMIS Home Visit surgery.
Ensure that request for repeat prescriptions are actioned, where possible, the same day, but certainly within 48 hours.
Action requests for ambulance and/or hospital transportation and enter details in patient computer record. When necessary, liaise with hospitals and other agencies, as directed by doctor.
Ensure reception and waiting areas are kept neat and tidy.
Advise potentially new patients regarding registration.
Inform patients of test results, as per practice policy.
2. Management of Appointments Systems
Ensure total familiarity with all appointment systems in effect, including regular and incidental variations.
Book appointments, checking date of birth and address, ensuring that the correct patient is booked in and their computer details are correct and up to date.
Monitor the effectiveness of the system and report any problems or variations required.
Manage booking-in screen, where available.
Checking and printing of surgery lists.
Entering failures to attend for appointments onto computer.
Prompt patients to amend registration details, as appropriate.
3. Management of Medical Records
Retrieve and re-file records as required, ensuring that strict alphabetical order is adhered to.
Ensure that records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.
Ensure correspondence, results, and other medical information as decided by the clinical staff, is scanned into the correct patients record.
Add medical read codes to patient records, as appropriate.
4. Management of Computer System
Process patient registrations in an accurate and timely manner.
Check and action the Reception email inbox and Out of Hours service reports at regular intervals throughout the day.
5. Repeat Prescriptions
Receive patients requests for authorised repeat prescriptions whether in writing, fax, email, via EMIS Access or verbally at the surgery. (Telephone requests for repeat prescriptions are not to be accepted except in exceptional circumstances: see list of permitted patients).
With the exception of controlled drugs, prepare a prescription form ready for a doctor's signature, enter into CD signature book for collection.
Process requests for non-repeat and overusing medication for GP to action.
Where the information received is incorrect or insufficient, ensure that the request for a repeat prescription is referred to a doctor for action.
Provide the point of contact for patients with enquiries relating to repeat prescriptions.
Ensure scripts go to correct pharmacy or patient, as appropriate and patient preference is recorded onto their record.
6. General office duties:
Opening, scanning, coding and distribution of post, on a daily basis.
Ensuring all correspondence is despatched appropriately (shuttle/Royal Mail/pick up by patient) and using the franking machine.
Using fax machine.
Using and maintaining photocopier and printers.
Photocopying and keeping stock of patient information leaflets, forms, etc. as required.
Informing Deputy Manager of any stationery stock levels running low.
Shredding.
Laminating.
7. Word processing and referral management:
Audio typing and copy typing.
Using the word processor to create well-presented documents, including reports, audits, signs, leaflets, etc. with tables, text boxes, formatting and Word art, when required.
Remaining up to date with procedures for referrals.
Editing and creating templates in Word for use by the practice.
Ensuring referral form templates on system and copies in surgery are up to date.
Daily monitoring of Choose and Book worklist.
Liaison with GPs, clinics, patients and referral management services regarding referrals.
Making C&B referrals, where necessary.
Informing patients of C&B appointments/referrals by letter.
8. Billable work:
Administration of non-NHS work, including logging activity in GP Accounts, checking patient consent for requests for medical information, photocopying patient records, scanning report, logging activity, and posting.
Invoicing for all private work undertaken by GPs.
Receiving payment, and chasing payment of any outstanding invoice.
9. Operation of the Telephone System
Receive and make calls as required. Screen and divert calls, and take messages as appropriate.
Ensure that the system is operational at the beginning of each day. Report any problems to the practice manager.
10. Start and End of Day Procedures
Open up the premises at the start of the day, switch off alarm and make all necessary preparations to receive patients.
Ensure that the consulting rooms are prepared in readiness for each consulting session.
Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure with all unnecessary equipment switched off.
Secure premises at end of day, ensure that the building is totally secured, internal lights off and alarm activated.
11. Any other delegated duties considered appropriate to the post.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Laurel Bank Surgery
216 Kirkstall Lane
Leeds
LS6 3DS
We are a busy practice in Leeds 7. We are looking for a motivated person to work as part of a busy team undertaking reception and administrative duties within the practice. Previous experience in general practice would be preferred but someone with a background a customer service environment would be considered
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Rutland Lodge Medical Practice has a patient population of approximately 9,000 across 2 sites. We aim to provide high quality services adhering to principles of best practice, promoting equal opportunities and working positively with diversity.
The post has two main functions:
We expect all employees to carry out their duties in a professional manner with a client focus, ensuring that respect and courtesy is shown to them, colleagues, other service providers and all those in contact with the organisation.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Rutland Lodge Medical Practice
Rutland Lodge Medical Practice
Scott Hall Road
Leeds
West Yorkshire
LS7 3DR
Hatfield Health Centre are looking for an experienced part time receptionist (Up to 28 hours per week) to join our friendly team initially on a temporary contact which may become permanent. Previous experience within a GP practice is preferred. Applicants must be able to demonstrate excellent I.T. skills and strong communication skills with an ability to pay attention to detail. They must also be able to adapt easily to changes within the NHS and cope with the high level of demand of working on a busy reception desk.
We are based in a purpose built building in the village of Hatfield. We have over 9000 patients and provide a range of medical services to the local community.
We are a friendly team who are passionate about providing high quality care and services to our patients.
Our Practice comprises:
5 GP Partners, 2 Health Care Assistants, 4 Practice Nurses, 6 receptionists and 5 admin support staff, Practice Manager and Assistant Practice Manager.
Job duties/responsibilities:
Confidentiality:
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Contribution to the implementation of services:
The post-holder will:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Hatfield Health Centre
Hatfield Health Centre
Ash Hill Road
Hatfield, Doncaster
DN7 6JH
We currently have an opportunity for a Receptionist to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression
Main Responsibilities
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We are a friendly, busy practice looking for an additional Receptionist to join our team following internal promotion. The successful applicant will be expected to assist with covering of annual leave/sickness and therefore flexibility required.
The ideal applicant will have previous customer care experience, preferably within general practice however training will be given to the right candidate. Knowledge of SystmOne would be advantageous. The successful applicant will need to have a high attention to detail, have a methodical and accurate approach to work and the ability to efficiently manage a conflicting demands.
We are looking for a team player, with a can do attitude. If this sounds like you, we look forward to receiving your application.
Main Duties/Key Tasks:
In accordance with Practice Procedures, you will be responsible for the following duties:-
Reception/Prescriptions
Receive, welcome and advise patients.
Signpost/direct patients appropriately to relevant clinical staff/services
Book and alter patient appointments.
Send, receive and action messages via clinical system.
Answer telephone enquiries from patients, staff and other external agencies.
Use the Practice's computer system e.g. with regards to patient information, appointments and practice information
Receive and forward samples, specimens and other items.
Receive and action or forward incoming/outgoing mail.
Receive and action incoming tasks from practice staff.
Contact patients by letter if not possible to contact by phone.
Assist medical staff with ad hoc administration type enquiries.
Contribute to the reception team and provide an effective day to day Reception service.
Process repeat prescription requests from patients
Maintain patient medical and practice administrative record systems.
Provide clerical and administrative support to other staff groups as appropriate.
Participate in identified training and personal development.
Assist with health promotion and other related activities as necessary.
Submit bills for private services and receive payments by cash and cheque.
Maintain Practice and patient confidentiality at all times and ensure such information is protected from unauthorised disclosure.
Maintain supplies of certain items of stationery and supplies
Maintain the security of prescriptions.
Administration
Administer registering new patients/ temporary patients.
Send new patient letters advising of registered GP.
Enter new patient proforma data to new patient records.
Enter vaccination records onto patient records.
Process patient online access requests from patients.
Process SMS sign ups.
Accurately record deaths on patient record.
Scanning of patient correspondence (ensuring constant flow of scanning and documents processed in a timely manner based on the content).
Attach scanned images of incoming correspondence to patients electronic record.
Identify any incorrect incoming electronic correspondence for non-registered people and ensure returned to relevant organisation in a timely manner.
Deal with queries, action and chase appropriately.
Maintain Lloyd George records (in accordance with in line with Practice policies and procedures)
Maintain a tidy records storage area.
Filing.
Photocopying.
Obtain and retrieve clinical records as requested.
Update clinical system and Lloyd George envelopes with surname and address changes
Carry out the Reception Supervisor, Practice Manager, partners instructions and requests
Receptionists will be expected to:
Maintain a good standard of appearance.
Attend training sessions and occasional staff meetings, some of which may be outside their normal working hours.
Undergo in house training to become fully competent in their role.
Maintain their skills and knowledge of Practice procedures.
Be flexible and adjust to new working practices when necessary.
Work a reasonable share of (planned and unexpected absence) overtime or lieu hours during the absence of others.
Participate in the Practice appraisal/personal development programme
Observe the "No Smoking" policy during working hours.
Contribute fully to their team working in a supportive and professional manner.
Spa Surgery
205 High Street
Boston Spa
West Yorkshire
LS23 6PY
West Leeds Family Practiceis a partnership of 5 GPs partners which provide NHS GP services to over 20,000 patients over 3 surgeries in the LS28 area.
We are currently recruiting for a full time, 37 hours permanent Receptionist to work at Glenlea Surgery to cover shifts ranging from 07.00am until 6.30pm: Monday to Friday.
The suitable candidate must be hardworking, have excellent customer service skills, be able to work under pressure and be a car driver with own transport as the successful candidate will be expected to work across 3 surgeries
We reserve the right to withdraw this vacancy at any time if there is a high volume of applications, therefore we would recommend that you submit your application as early as possible.
Experience of working within a GP surgery or Receptionist role interacting with members of the general public is desirable, full training will be provided. We are looking for staff to join our team, who have a passion for excellent customer service, are well organised, and have strong IT skills.
We are a large, friendly, innovative and dynamic training practice
A list size of over20,000 patients across 3 surgeries, covering diverse areas of Leeds all within a 5 mile radius.
5Partners, 8 Salaried GPs, 4 ANP's and a large enthusiastic team of ancillary staff
High QOF achievement
Fully computerised (SystmOne)
Training Practice Vocational, undergraduate and post-graduate
WEST LEEDS FAMILY PRACTICE
West Lodge Surgery
New Street
Farsley
LS28 5DL
JOB DESCRIPTION
JOB TITLE: RECEPTIONIST
GRADE: AGENDA FOR CHANGE - BAND 2
REPORTS TO: RECEPTION SUPERVISOR/TEAM LEADER
ACCOUNTABLE TO: PRACTICE MANAGER
PROBATIONARY PERIOD: 8 WEEKS FROM COMMENCEMENT OF EMPLOYMENT
CONTENTS
1. JOB SUMMARY
2. JOB RESPONSIBILITIES
2.1 Reception
2.2 Appointments
2.3 Computer
2.4 Telephone
2.5 Medical Records
2.6 Start and End of day Procedures
2.7 Other Tasks
3. CONFIDENTIALITY
4. HEALTH & SAFETY
5. EQUALITY AND DIVERSITY
6. PERSONAL/PROFESSIONAL DEVELOPMENT
7. QUALITY
8. COMMUNICATION
9. CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES
1. JOB SUMMARY
The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
2. JOB RESPONSIBILITIES:
The duties and responsibilities to be undertaken by members of the practice reception/administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the team leader/practice manager, dependent on current and evolving practice workload and staffing levels:
2.1 Reception
2.2 Appointments
2.3 Computer
2.4 Telephone
2.5 Medical Records
2.6 Start and End of Day Procedures
2.7 Other Tasks
3. CONFIDENTIALITY
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
4. HEALTH & SAFETY
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
5. EQUALITY AND DIVERSITY
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
6. PERSONAL/PROFESSIONAL DEVELOPMENT
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
7. QUALITY
The post-holder will strive to maintain quality within the practice, and will:
8. COMMUNICATION
The post-holder should recognise the importance of effective communication within the team and will strive to:
9. CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES
The post-holder will:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
West Leeds Family Practice
West Lodge Surgery
New Street
Farsley
Pudsey
West Yorkshire
LS28 5DL
We currently have an opportunity for a Receptionist to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression
We currently have an opportunity for a Receptionist to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression
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Salary
£18.005k - £19.337k Per Year
Job Type
Full Time
Posted
Today
Thank you for your interest in a post at The Mid Yorkshire Hospitals NHS Trust. Every employee at the Trust strives to provide excellent patient experience every single time. We strive to be an excellent employer for every one of our employees from the day they apply for employment with us. We have four core values, developed by our staff, and these are at the heart of everything we do to enable us to deliver our ambitions of excellence. You can find out more about our vision and values from our videos and website, which you can access via this page.
An exciting opportunity has arisen for a band 2 Receptionist to join the Trust wide Diabetes and Endocrinology team.
The position is full time and will provide cover access the 3 hospitals sites on a rota basis. You must have experience of working in a reception role, and working with the Camis PAS system, have good people skills, professional, motivated and flexible.
For further information please contact Lisa McBride Patient Access Co-ordinator on 01924 541536 or 01977 747930.
When submitting your application, please read the Information and Guidance for Applicants, Job Description and Person Specification. We select employees on the basis of values as well as the skills and experience required for the job. Please use your application as an opportunity to demonstrate these.
All information provided on your application and as part of any employment checks will only be used for the purposes of progressing your application and undertaking mandatory employment checks. This information will form part of your employment record should you be successful. Please note that if your application is unsuccessful we will store your information for 13 months, after which it will be deleted.
We store information electronically via NHSJobs and secure files. You can view the privacy notices for Mid Yorks and NHSJobs via their websites.
You can request to view information we hold about you in accordance with GDPR. You can ask us to delete information we hold about you at any point during your application or in the subsequent period during which we retain your information (as above).
Where the post you have applied for:
Where your employment is subject to you obtaining a visa, we must share information with UKVI as required by our obligations to employ workers legally. This includes your contact details and copies of proof of eligibility to work.