Senior Property Manager- Home Based with travel to Bristol

Standard hours: Monday - Friday 9.00am - 6.00pm but part-time and flexible workingconsidered

At Andrews opportunities come thick and fast for those with the energy and initiative to take them. The ability, hard work, and integrity of our employees have made us one of the UK's most successful independent property specialists. If you can demonstrate the same qualities the sky is the limit.

The Senior Leasehold Property Manager Role

As a Senior Property Manager you will be responsible for delivering the professional, flexible and responsive service that you expect from Andrews. Experience Property Management and knowledge of the legal requirements of Leasehold is essential.

The successful candidate will be:

• Effectively dealing with telephone enquirers and ensuring regular client communication
• Monitor requests for repairs and maintenance from leaseholders/ freeholders making sure they are all dealt with quickly and efficiently and ensure work is completed to client satisfaction.
• Deal with insurance claims
• Ensuring progress notes are taken
• And many other duties

The Skills you’ll need

You thrive under pressure and will take pride in liaising with landlords, tenants and contractors to resolve both technical and practical issues and you can deliver impressive levels of customer service. Previous Leasehold experience is essential.

In addition, you will be able to demonstrate:

• Strong administrative and IT skills
• The ability to work as part of a successful team
• Superb organisation and communication skills
• Full driving licence

In exchange for your commitment and flexibility, you will be offered a great opportunity to join a business that believes in nurturing your career, valuing your commitment and rewarding you with an attractive package that really does add up.

We look after our people as well as we look after our customers. If you are successful with us you will be offered an attractive benefits package to include commission, training, exciting career opportunities and other fantastic benefits.

This is a fantastic opportunity so please apply today. We have our vacancies on a rolling basis. So don't delay, apply today!

Job Role: Residential Development Manager (Ref 5279)

Location:   Gosport, Hampshire

Salary: £15,870.40 per annum plus accommodation included

Job Sector: Retirement - Independent Living 

Hours: Monday to Friday 9am-5pm (35 hours per week)

As Residential Development Manager, you will contribute to our vision of being the UK's favourite residential property manager by:

• Ensuring there's a welcoming, friendly and courteous environment within the development 
• Making sure the building is well maintained and safe
• Being exceptionally organised to stay on top of all the admin that comes with alongside communicating with the customers about upcoming changes, events or works

The Residential Development Manager reports directly into the Area Manager.

About You

You will currently be working within or have experience of a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.

Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently.

You have experience of  challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great  importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept on track.

You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings.

You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages.

Your ideal role will be a varied one, where you're not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis.

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home. 

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.  They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

• Maintain a high profile around the development / office,  ensure our residents are checked within our requirements. 
• In the event of an emergency, call the appropriate response team or authorities.
• Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
• Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
• Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents.
• Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
• Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
• Maintain records   in line with internal procedures, ensure all data is protected and kept secure at all times.
• Assist in the sale and re-sale of property via estate agents, make new residents feel welcome and help them settle in; where possible being present to welcome them. 
• Work across your local peer team of  Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis

Housekeeper/Housekeeping Manager - Private Household (North London) £9-10ph + complimentary live in and meals. 

A new position has arisen with a fabulous family in North London, they have a stunning house and would like to employ a full time housekeeper/housekeeping manager. Their present housekeeper will be leaving in November so they would ideally like to dovetail their departure with a new starter. The duties of this role will include housekeeping, cleaning, ironing, keeping the house running smoothly. Ideally the family would like to find someone who enjoys cooking so that they can enjoy their food too. In short this is an all round general housekeeping manager position. This role comes with wonderful live in accommodation, you will have your own entrance, bedroom and bathroom. The hours will be 5 and a half days a week, alternate weekends with a little flexibility on your side for special occasions which are usually planned well in advance. 

Salary £Gen with free live in and meals on duty.

Applicants should submit a CV with a full work history, once we have this we will conduct telephone/zoom interviews within 2 working days of application. 

The role

The successful candidate will have previous experience of working in a fast moving environment and be able to provide a high level of service to clients. Self-motivated with the ability to demonstrate reliability and flexibility is essential, as well as being comfortable and capable of working as part of a team.This is a full-time role (including some Saturdays) which involves supporting the sales team and includes day-to-day contact with our clients and potential buyers, matching buyers to properties and booking and undertaking some viewings.

Key deliverables

• Registration of new buyers
• Preparation of property brochures
• Carrying out anti-money laundering checks
• Liaising with potential buyers and arranging viewings/managing diaries
• Processing client invoices
• Maintaining client files and database
• Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the on-boarding processes.
• Perform periodic reviews of accounts as required by the on boarding policies.
• Interaction with the Client On-boarding Team, highlighting issues in a timely manner.

Person specification

• Confident and pleasant personality
• Excellent communication skills both over the telephone and in person
• Experience and undertaking client due diligence, including completing independent searches and sanction checks.
• Ability to establish and maintain effective working relationships with colleagues at all levels
• Good organisational and co-ordination skills
• Punctual and flexible in relation to working hours and duties
• Prior experience interpreting policies and procedures associated with AML regulations.
• Knowledge of MS Office: Word, Excel and Outlook, internet search engines.

• An interest in working real estate/estate agency environment.

BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and the Stonewall Equality Index.