Head of Operations

About Health Ltd

The closing date is 10 March 2021

Job overview

Head of Operations

Type of contract:Permanent

Hours per week:37.5 hours

Location BB1 2FD with some travel to clinic locations throughout England.

Salary:Competitive Salary

Benefits:We offer a competitive salary, a vibrant working environment, flexible working hours, and being part of a supportive and innovative team with scope for progression.

About Health, a subsidiary of Totally plc is currently recruiting for a Head of Operations to work from their national HQ in Blackburn on a full-time permanent basis.

The Head of Operations is a key member of the senior leadership team working closely with the clinical leads, the postholder will lead and manage the Service Managers and Office Manager. They will be accountable for operational delivery standards and execution of the business plan, delivering high quality, cost-efficient services.

Main duties of the job

Key Responsibilities:

• Operational leadership for all new business developments and mobilisation of new contracts

• Management of all About Health Service Managers and the Office Manager
• Build effective relations with clinical leadership within the business and ensure that Service Managers work effectively with their clinical teams

• Ensure all contracts deliver a high standard of customer service and patient satisfaction

Suitable candidates will have:

• Degree or equivalent professional experience

• At least 5 years experience of operational management in healthcare

Closing Date: Wednesday 10th March 2021

Interviews Held: W/C 15th March 2021

About us

For a full job description, further information about this role or to apply please contact Keeley Killackey on Keeley.Killackey@totallyplc.com.

Totally plc addresses the challenges of increased demand on healthcare services by delivering high-quality planned, urgent and insourced healthcare across the UK and Ireland.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note the following shortlisting approach will be applied:

Any staff at risk of redundancy within the Totally plc group, who meet the essential criteria, will be guaranteed an interview for this vacancy.

All remaining applications will be considered in accordance with our recruitment policy.

Job description

Job responsibilities

Job Summary:

The Head of Operations for About Health is a key role within the Senior Management Team (SMT) of Totally plcs Planned Care Division

Key Responsibilities:

Leadership and Management

Member of the Planned Care Division SMT

Operational leadership of all About Health contracts

Operational leadership for all new business developments and mobilisation of new contracts

Management of all About Health Service Managers and the Office Manager

Build effective relations with clinical leadership within the business and ensure that Service Managers work effectively with their clinical teams

Promote the vision, values and culture of the organisation with team members and external stakeholders

Contribute to the development and delivery of Divisional business plans, focusing on growth and increased operational efficiency

Keep up to date with developments in relevant sectors of healthcare

Operational Service Delivery

Ensure all contracts deliver a high standard of customer service and patient satisfaction

Ensure standard operating procedures are documented, implemented and continually reviewed for all core operational functions

Represent the company at meetings with commissioners, ensuring that all operational KPIs are collated, reported on appropriately, and that issues with KPI delivery are addressed effectively and in a timely manner

Resource Management

Ensure that all Service Managers are supported and developed to effectively manage the contracts for which they are responsible. Take an empowering approach, coaching and mentoring direct reports

Continually review operational resources to ensure that maximum efficiency is achieved, without compromising the quality of service delivery

Quickly identify underperformance and take decisive action to correct it

Ensure that all operational services work within defined budgets and deliver efficiency targets that are set annually

Professional Development

Take responsibility for the maintenance and improvement of personal and professional competence and to encourage that of colleagues and subordinates

This job description is not exhaustive and is intended to be a guide to the principal duties and responsibilities of the post only. It may be amended at any time with the agreement of the postholder and Line Manager

General Statements:

To be familiar with and adhere to all policies and procedures

The post holder must be aware of and adhere to individual responsibilities under the Health and Safety at Work Act and identify and report, as necessary, any untoward accident, incident or potentially hazardous environment

The post holder may be required to work in and from any company premises

This job description is intended as an outline of the general areas of activity and will be amended from time to time in the light of the changing needs of the organisation. It will then be reviewed in association with the jobholder(s)

Confidentiality/Data Protection

The post-holder is expected to maintain the complete confidentiality of all material and information to which he/she has access and process and the confidentiality of all personal data stored, in line with the requirements of the Data Protection Act and professional bodies. Any requests for clinical information disclosure must be approved by the Caldicott Guardian. The post-holder must, if required to do so, process records or information in a fair and lawful way and ensure that all information is accurate and kept up to date. He/she must hold and use data only for the specified, registered purpose for which it was obtained and disclose data only to authorised persons.

Corporate Governance

The post-holder must, always, act honestly and openly and comply with relevant corporate governance requirements, employment legislation, standards of business conduct, codes of openness and accountability.

Equal Opportunities/Diversity

The post holder must comply with and promote Equal Opportunities and accordingly, must avoid any behaviour which discriminates against colleagues, potential employees, patients or clients on the grounds of sex, marital status, disability, sexual orientation, age, race, colour, nationality, ethnic or national origin, religion, disability, political opinion or trade union membership.

Health and Safety

Under the Health & Safety at Work Act (1974), it is the responsibility of the post holder at every level to take care of his/her own health and safety and that of others who may be affected by his/her acts at work. This includes cooperating with the organisation and colleagues in complying with health and safety obligations to maintain a safe environment and particularly by reporting promptly and defects, risks or potential hazards.

Code of Conduct

The post holder is required to observe the following principles:

Make the care and safety of patients his/her first concern and act to protect them from risk

Respect the public, patients, relative, carers, staff and partners

Be honest and act with integrity

Accept responsibility for his/her own work and the performance of the people the post-holder manages

Show commitment to working as a team member by working effectively with team members and the wider community

Take responsibility for own learning and development

In all actions undertaken have regard for the organisations reputation

Flexibility

The post holder is expected to work flexibly to be able to meet the challenges and opportunities of the post. The post-holder can be expected to work in and from any of the premises where business is conducted.

Other

The post holder is required to:

Always work in accordance with the organisations policies and procedures

Adhere to the confidentiality policy at all times, in particular ensuring that there are no breaches of confidentiality as a result of the post-holders actions

Carry out duties that are commensurate with the grade of the post as directed

This job description reflects the current position and the post-holder is expected to view it as a guide rather than an exact description of all duties and responsibilities. It may be subject to variation from time to time. Any variations will be made due to service requirements and will be made in consultation with the post-holder

Person Specification

Specialist Knowledge

Essential

• Understanding of the NHS commissioning framework
• Experience of working with NHS Standard Contracts
• Experience of structured service redesign techniques

Desirable

• Knowledge of ISO9001 or equivalent Quality Management Systems

Organisational Skills

Essential

• Organised and flexible
• Ability to prioritise

Communication and people skills

Essential

• Demonstrate excellent communication skills, including written, spoken, non-verbal and inter-personal, liaison and negotiating skills
• Excellent communication skills
• Positive and enthusiastic attitude and able to work collaboratively within a multi-professional team
• Able to promote the professional image of the Business

Experience

Essential

• At least 5 years experience of operational management in healthcare
• Experience of managing large budgets
• Experience of managing teams of staff

Desirable

• Experience of managing dermatology or surgical services
• Experience in the independent healthcare sector.
• Experience of managing staff in remote locations

Qualifications

Essential

• Degree or equivalent professional experience
• Management qualification

Desirable

• Postgraduate qualification
• Coaching skills or qualification

Employer details

Employer name

About Health Ltd

Address

Haslingden Road

Blackburn

BB1 2FD

Employer's website

https://abouthealthgroup.com/

Locality Operational Lead

Lancashire & South Cumbria NHS Foundation Trust

The closing date is 11 March 2021

Job overview

As part of the Integrated Care Partnership (ICP) leadership team, the post holder will be responsible for managing and operationally leading an all age, multi-disciplinary community learning disability, autism or both service within Lancashire and South Cumbria. To promote and support good access to mainstream health care for those with learning disability, autism or both, the reduction of health inequalities and premature mortality, and the delivery of specialist of health care interventions for this group of people.

The post holder will be responsible for the day to day operational leadership and management of staff within the team to ensure delivery of a high quality specialist, multi-disciplinary health service, meeting the complex and diverse needs of the identified population.

The post holder will work collaboratively with other service leads and support the co-production models with professional and clinical leads within the learning disability, autism or both service line.

Main duties of the job

Are you dynamic, forward thinking, and experienced LD professional and looking for a new challenge?

Lancashire and South Cumbria NHS Foundation Trust (LSCFT) are looking for a new Locality Operational Lead in our Pennine Integrated Care Partnership (ICP) area.

LSCFT provides the majority of NHS Commissioned community services for people with learning disabilities, autism or both across the Lancashire and South Cumbria Integrated Care System. The learning disability services employs almost 200 multi-disciplinary staff and has 16 teams across the ICS.

The successful applicant will join the service at an exciting time. Our service has experienced considerable investment during the past year and we have expanded by circa 25%. Recent development s include the formation of a dedicated Intensive Support Team that works alongside all our community teams and we are working with commissioners across the area to develop improved childrens autism assessment pathways

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

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Job description

Job responsibilities

Please see attached the job description and person specification for more information about this role

Person Specification

Experience

Essential

• Evidence of extensive managerial and clinical knowledge, skill and experience in the field of service provision to people with learning disabilities, autism or both - Evidence of management development through continuous professional development and/or formal management courses

Knowledge

Essential

• Compliance with regulatory bodies and codes of professional conduct - Knowledge of current key NHS developments and policies and implications for service delivery

Education/Qualifications

Essential

• Relevant Core Professional Qualification (NMC or HCPC registered) specific to working with people with learning disabilities, autism or both with additional specialist knowledge and experience equivalence. Additional knowledge in relevant area

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Community Team BwD (W)

Blackburn

BB2 1NT

Employer's website

https://www.lscft.nhs.uk/

Operational Manager

Greater Manchester Mental Health NHSFT

The closing date is 09 March 2021

Job overview

The Psychological Therapies Division within GMMH is offering an exciting role within the Bolton Team.

The Operational Manager post provides an ideal opportunity for the right candidate to develop into a managerial role. For those already with management experience, this role provides you with the additional challenges of taking day to day responsibility for managing the demand and flow within a large IAPT reporting service.

A wide range of therapeutic offers are available within the service, including the option of digitally supported interventions, face to face, video and group support, all provided from a wide range of therapists across the full stepped care model. We also provide flexible working options for our staff with a mixture of clinic based and home working sessions.

There is a strong BAME supportive culture within both the service and the Trust, with staff being actively involved in the Trust BAME network, influencing recruitment, development and policy decision making.

Main duties of the job

This high quality service comprises of a stable and well established range of Step 2, Step 3 and the non IAPT reporting Step 3+ clinicians. The role includes an aspect of direct line management responsibility across all of the steps, a crucial dimension which allows for a thorough understanding of the components that contribute to overall service performance. The service is community based and works within a neighborhood model where the focus is on developing strong local links that influence and shape service development.These links are sustained through co location of therapy services into local community and primary health care settings, promoting a collaborative approach to supporting the local population with both physical and mental health difficulties. The service also has a key interest in supporting those with Long Term Conditions and Diabetes.

About us

Greater Manchester Mental Health NHS Foundation Trust (GMMH) is one of the leading mental health trusts in the UK.

Serving a population of 1.2million people, across one of the most exciting and affordable cities in Europe, GMMH provides community and inpatient mental health care, alongside prison in reach, substance misuse services, a specialist centre for mental health and deafness and inpatient perinatal mental health care.

The Trust employs around 5700 people, who make a difference across 130 locations. Staff at GMMH work to improve lives with a culture based on five core values:

• We are caring and compassionate
• We inspire hope
• We work together
• We value and respect
• We are open and honest

GMMH is one of the most active research trusts in the UK, with one of the highest levels of recruitment to clinical trials for mental health.

We have been rated Good overall by the Care Quality Commission. Our substance misuse services and leadership were rated as Outstanding

Job description

Job responsibilities

Job Description

Post Title

Operational Manager

Band

8a

Directorate

Chorlton, Manchester

Location/Base

Bolton

Responsible to

Assistant Director: GMMH Psychological Therapies Division

Accountable to

Strategic Lead: GMMH Psychological Therapies Division

Hours of Duty

Monday to Friday, 37.5hours

To take responsibility for the management of Bolton Psychological Therapies: including the Step 2 and 3 IAPT reporting components, and the non-IAPT step 3+ component of the service. The post holder will provide line management supervision of the team leader and a proportion of the clinical staff.

To improve, monitor, evaluate and report on the performance of the service in the context of challenging national and local Key Performance Indicators, and a newly evolving commissioning environment. The post holder will ensure the most cost effective use of resources.

To participate in the formulation of operational policies and procedures for the service. To monitor and evaluate these in accordance with an agreed model.

As a Senior Manager, to participate in the cross-district GMMH Primary Care Psychology Management Team and its associated sub-groups.

Management

• To have overall responsibility for the operational management of the Primary Care Psychology service in line with the service specification.
• To ensure an up-to-date knowledge of the commissioning landscape of Primary Care psychology Services and the strategic direction of the services.
• To be responsible for monitoring the capacity of the Service in relation to the demand flow and reporting and managing promptly the need for variation in staffing or skill-mix.
• To be responsible for the prompt recruitment and induction of new staff to all posts within the Service, according to relevant procedures.
• To ensure robust line management arrangements are in place for all staff which optimise the effectiveness and sustainability of the clinical services and administrative systems.
• To ensure that all members of clinical and operational staff receive adequate and appropriate managerial supervision and support, by identifying and working with them, and the Strategic and Management Lead on their development and training needs.
• To ensure that relevant systems are developed and utilised for the timely, effective, appropriate and equitable allocation of caseloads or other workload to clinical and operational staff.
• To be responsible for the management, monitoring, validation and reporting of all waiting lists using the most up-to-date, electronic database systems available to the Service.
• To be responsible for the maintenance of good standards of professional practice in partnership with the clinical lead.
• To lead the teams in the development of their services, manage organisational change and in so doing, continuously improve the services.
• To contribute to the development and organisation of integrated services with partner providers and other agencies in Bolton
• To ensure effective liaison with other service providers, both within the Directorate and other agencies, through both formal and informal mechanisms.
• To assist the Assistant Director in the management control of all operational budgets and actively contribute to the management of the relevant budgets by advising on and monitoring expenditure, staffing and cost pressures, and ensuring a balanced out-turn.
• To ensure the high quality of activity and clinical effectiveness data, through regular design, production and interpretation of appropriate reports, monitoring and feedback to staff, in order to ensure the completeness and accuracy of the requisite minimum data set for each service.
• To collate, produce and interpret other reports relating to the Primary Care Psychology Service, as required.

• To contribute to the identification of unmet needs in planning and implementation of service development.
• To understand, utilise and promote amongst staff the use of Trust-wide and Directorate recording and IT systems, including the recording and gathering of data relating to Key Performance Indicators, as required.
• To work within Trust and Service Guidelines (as per relevant policies and procedures) and be aware of Government and national policies. To develop policies, systems and procedures as appropriate within the Primary Care Psychology Service.
• To be responsible for ensuring the timely implementation of the Trusts appraisal process (IPDR) across the services.
• To act up as required.
• To ensure the most efficient use of resources and in conjunction with the Assistant Director be pro-active in doing so through service and resource planning.
• In consultation with the clinical lead, to ensure all practice is in accordance with the Professional Practice Guidelines, Codes of Conduct, ethical frameworks and all other advisory documents.
• To be a member of GMMH Primary Care Psychology Senior Leadership Team and attend meetings as required.

Clinical

• To maintain an up-to-date knowledge of developments in psychological assessment and psychological therapies/interventions for psychological problems and other mental health conditions, including the scope and application of national or local guidelines (e.g. NICE guidelines)
• To make complex clinical judgements in the development and management of the entry criteria for the Service and their respective referral, triage and waiting list management systems, in collaboration with the clinical lead, and as directed by the Strategic and Management Lead.
• To ensure the Trust minimum standards are implicit in the planning of care and its delivery.

Clinical & Social Care Governance

• In collaboration with the clinical lead, to be responsible for reviewing and revising referral and care pathways involving the services, as appropriate.
• To collaborate with other team managers and Senior managers to ensure the optimum interface between the Primary Care psychology Services and secondary care services, within the constraints of existing resources and taking into account service specifications.
• To identify areas of unmet need for service users with common mental health problems and more complex and severe needs and inform the Strategic and Management Lead of such.
• To implement clinical governance initiatives and action plans for the service, in consultation with the clinical lead.
• To enable the continuing professional development of all staff, in line with professional guidance or best practice, to improve skills and knowledge in the interest of high quality care for service users.
• In association with colleagues, to lead and implement the development of a risk management strategy for the services, appropriate to the Primary Care psychological therapies setting, identifying areas of priority and initiating appropriate actions.
• To investigate and provide reports on serious and untoward incidents and complaints in line with the Trust policy.
• To authorise DATIX reports appropriate to the role of operational manager.

Service Development

• To participate in and contribute to the North-West IAPT meetings, including attendance at regional meetings as a representative of the Trafford service.
• To brief relevant staff on strategic developments in the IAPT programme, as needed.
• To participate in the Trusts Primary Care Department Management Team monthly meetings and other related meetings, in order to enhance the Services ability to meet Key Performance Indicators, in line with emerging definitions and national guidance.
• To lead the review on accommodation for a primary care psychology service base and clinical consulting rooms.

User and Carer Involvement

• To ensure that service users receive clear and accurate information on services provided and how to access them.
• To develop and maintain a strong user focus within the service.
• To ensure every client is involved in the development and evaluation of their therapy as far as possible. Monitor and audit this process.
• To actively and regularly seek out user and carer views of the service and to develop a reliable system to monitor service user satisfaction with the service using mandated and other measures.
• To identify ways of involving users and carers in the recruitment, training and induction of staff, service development and service evaluation.

Health & Safety

• To operate safely within the workplace with regard to Health and Safety Legislation.
• To oversee the Health, Safety and Welfare of staff, users and visitors.
• To establish across the Service an effective communications system that engages and informs all disciplines and grades.
• To use processes and put processes in place to generate a Learning Environment. To actively pursue own professional development.
• To identify quality standards and systems and monitor and audit these standards.

Confidentiality

• All information relating to service users, carers and staff gained through your employment with Greater Manchester Mental Health NHS Foundation Trust is confidential. Disclosure to any unauthorised person is a serious disciplinary offence.

Other

• To undertake such other duties and responsibilities as may be determined by the Assistant Director/Strategic Management Lead as required.
• This job description is subject to review from time to time by the Assistant Director/Strategic Management Lead in conjunction with the post holder.
• To be available to work at evenings and Saturdays should the needs of the service require this in future.

Person Specification

Qualification

Essential

• RMN or DipSW or OT Or PG Qualification in a psychological therapy
• Understanding of the key skills required for both successful management and leadership of large multi-professional services

Knowledge and Skills

Essential

• Detailed knowledge of the history and requirements of the national IAPT programme, curriculum, data collection protocols and Key performance Indicators.
• Detailed knowledge of the history and requirements of the national IAPT programme, curriculum, data collection protocols and Key performance Indicators.
• Understanding of the structure of the Primary Care Mental Health Stepped Care model

Desirable

• Knowledge of change management principles and good practice.
• Experience of supervising and leading staff by creating a supportive environment, which contains workload management, supervision, appraisals, development and training opportunities.

Employer details

Employer name

Greater Manchester Mental Health NHSFT

Address

33, Victoria Square, Bolton

Bolton

BL1 1RJ

Employer's website

https://www.gmmh.nhs.uk/