practice manager jobs

Near south west
92Jobs Found

92 jobs found for practice manager jobs Near south west

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Practice Manager

National Health Service

Exeter, SW
6 days ago
Exeter, SW
6 days ago

Practice Manager

Pinhoe & Broadclyst Medical Practice

The closing date is 04 March 2021

Job overview

Due to retirement, an exciting opportunity has arisen for an accomplished and highly motivated manager, with strategic vision, to join this established and respected medical practice. RHR Candidates must be conscientious, provide solid leadership and have a sound knowledge of management, leadership, finance, planning and HR.

Previous management experience, leadership skills, competency in office IT and effective communication skills at all levels are essential.

Supported by an excellent administrative and clinical team, you will also have the vision, willingness and drive to adapt to NHS targets and changes within a profitable, efficient working environment.

Main duties of the job

The practice manager is a key member of the team and will be expected to demonstrate leadership qualities, achieving goals and targets using a combination of personal involvement, motivation of other staff and delegation when appropriate.

You will be proactive and plan for the future, maximising the practices potential in relation to business, finance and premises, whilst maintaining patient care. There is a need to ensure the partners are kept fully informed of local and national proposals and initiatives, presented clearly and concisely to enable them to make informed decisions.

An understanding of current NHS initiatives would be helpful, however the introduction of new ideas and methods from outside the NHS also presents an attractive proposition to the partnership.

The manager will need to ensure that the practice is financially efficient and compliant with all aspects of health and safety, employment legislation and CQC (Care Quality Commission) registration/compliance.

About us

With a clear vision to deliver high quality care, the practice has core values which were developed by the whole health care team and is a respected and long established practice with an excellent reputation for patient care and accessibility. The practice is proud of its consistently higher than average patient feedback surveys.

There is a strong team ethos within the practice and it is very important to the partners that this is maintained and developed. The practice is a very comfortable, appealing place to work, with a relaxed atmosphere and friendly staff. The practice believes in investing in development and training and several of the GPs named in this document completed their training at this practice. The doctors are happy to embrace change and considers the practice to be forward thinking.

Job description

Job responsibilities

Key requirements for the role are:

  • Commitment to supporting the delivery of excellent patient care with vision, willingness and drive
  • Demonstrate excellent organisational and effective communication skills
  • Ability to manage change through motivation and leadership
  • Robust finance and business skills to maintain and improve the profitability of the business
  • Strategic thinker and planner
  • Ability to deliver against key targets
  • Knowledge and skills of HR/Employment Law and the ability to act sensitively and effectively
  • Ensure compliance with CQC requirements and assessments
  • Lead and chair practice meetings as appropriate (some evening)
  • Develop and co-ordinate systems to improve the efficiency and effectiveness of the practice
  • Capable of handling and diffusing complaints
  • Ability to self-motivate, prioritise organise and/or delegate workload
  • Good IT knowledge and experience
  • Ensure practice policy and standards compliance
  • Ability to present the practice to external groups
  • Ability to identify, develop and deliver initiatives
  • The ability to enjoy diversity and sometimes the unexpected

Key responsibilities

Finance

  • Responsible for the finances of the practice

o Ensuring the organisational requirements of the practice contracts with NHSE are fully met and complied with

o Supporting the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services

    • Directly contributing to profit improvement by exploring areas for increasing income and reducing costs.
    • Analysing data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning group level

o Development and control practice of budgets and financial systems

o Preparation of financial budgets and cash-flow forecasts

o Liaising with accountant, bank and business insurance companies as appropriate or as directed by the Partners

o Overseeing the administration of the NHS Pension and Stakeholder Pension Schemes

o Liaising with the CCG and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services.

    • Managing the Partners drawings in consultation with the accountant

Strategic Planning

  • Keep abreast of current affairs and identify potential opportunities and threats
  • Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate
  • Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives

Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively the Outer Exeter PCN and the Exeter Primary Care Federation

  • Formulate objectives and research and develop ideas for future practice development
  • To represent the practice at PCN, federation, locality and clinical commissioning group meetings
  • To make recommendations to the partners for practice development with regard to enhancing patient services and potential sources of income

Human Resources

Overall responsibility for all aspects of HR, including;

  • Recruitment and selection of staff working, including contracts of employment and job descriptions
  • Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary
  • Be aware of current employment legislation
  • To develop and maintain good employee/employer relationships
  • To ensure that members of the existing staff team are aware of any changes that occur in the practice
  • To maintain good communication at all times with the practice team
  • To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
  • To implement pay rises/scales and increments at the appropriate time
  • Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
  • To meet with attached staff as and when necessary and arrange/attend regular meetings with partners and attached staff to discuss all issues around patient care
  • To ensure that suitable facilities are available to enable all staff to work within the practice
  • Be responsible for the health and safety policy and its implementation
  • Facilitate the development of a multi-disciplinary effective primary health care team

Information Technology

Ensure the update of appropriate information governance systems

Ensure all Practice IT and telephone systems are functioning effectively

Ensure the IG and DSP toolkit requirements are met

Keep abreast of new technology and ensure existing IT is used to its full potential

Patient Services

Ensure that the Practice complies with NHS contractual obligations in relation to patient care

Maintain registration policies and monitor patient turnover and capitation

Oversee and manage effective appointment systems

Routinely monitor and assess practice performance against patient access and demand targets

Manage the complaints management system

Manage the significant events system

Maintain the Patient Participation Group/Panel

Premises and Equipment

Responsible for the management of the building

Represent the practice to negotiate leasing contracts and their renewals

Liaise with NHSE in notional rent review (every 3 years)

Ensure property owned by the partners is safe, effective and fit for purpose

Responsible for planning and premises expansion projects

CQC

Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards

Communication

Ensure compliance with the latest NHS recommendations and GDPR

Understand the practice communication systems

Build/maintain good working relationships with the NHSE, CCG, hospitals, community agencies, other GP practices, the EPC Federation, the Outer Exeter PCN, pharmacists, voluntary and private organisations

Represent the practice at meetings and seminars

Assist and support the partners corporately and at individual level to fulfil the requirements of revalidation

Present a professional image and always promote the practice

Share skills and expertise with others

Miscellaneous

  • Other duties which may be decided upon by the partners from time to time.

Person Specification

Qualifications

Essential

  • Evidence of a sound education to A level standard or equivalent
  • Evidence of a commitment to continuing professional development

Desirable

  • Degree level certification
  • Relevant management or finance qualification

Experience

Essential

  • Experience and success of communicating with and managing people
  • Experience of working in teams; able to promote teamwork and employee satisfaction
  • Working in a computer environment
  • Financial management experience including understanding of spread sheets
  • Experience as a business manager, with knowledge of employment law and small business accounts

Desirable

  • Management experience in the NHS or in practice management
  • Experience of strategic business planning
  • Experience of working with regulatory bodies and preparing for inspections

Skills

Essential

  • A solutions focused approach to problem solving
  • Intelligent with a fast learning ability
  • Effective communication (oral and written) and excellent inter-personal skills
  • Approachable with the ability to listen and empathise
  • Delegation and empowerment of staff
  • Appropriate IT skills
  • Leadership skills, including excellent people management skills
  • Good time management
  • Computer literate
  • Customer service and complaints resolution
  • Negotiating and managing conflict
  • Able to manage change and cope with pressure
  • Networking and facilitation
  • Motivational

Desirable

  • Project management
  • Change management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pinhoe & Broadclyst Medical Practice

Address

Pinhoe Surgery

Pinn Lane

Exeter

EX1 3SY


Employer's website

https://pinhoesurgery.gpsurgery.net/

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Practice Manager

National Health Service

Liskeard, SW
1 day ago
Liskeard, SW
1 day ago

Practice Manager

OAK TREE SURGERY & PENSILVA HEALTH CENTRE

The closing date is 11 March 2021

Job overview

Oak Tree Surgery and Pensilva Health Centre are seeking a motivated and enthusiastic Practice Manager to join our friendly and dynamic team on a full time contract.

Business Objective: To be leaders in the health and wellbeing of our staff and patients.

Background: We are a large innovative practice operating from two sites situated in South East Cornwall with a great mix of rural and market town patients. We are within easy distance of the picturesque south coast and the stunning north coast with rugged moorland in between, fantastic for an outdoor lifestyle whilst still being an easy commute into Plymouth or Truro.

Main duties of the job

Honesty, Integrity and Clarity

Adaptable and personable

People and team focused with excellent interpersonal skills

Leadership qualities

Patient Focused

Motivated and proactive

Forward thinker with a solutions-focused approach

Sensitive and empathetic in distressing situations

Confident and driven, coupled with humility

Ability to use initiative and to make relevant recommendations to line manager

High level of education with excellent literacy and numeracy skills

Evidence of significant operational management in a multi-disciplinary environment

Experience of effective team leadership, performance management and staff development

Experience of writing and maintaining policies/protocols and procedures

Understanding of core Health & Safety legislation and requirements

Excellent communication skills

Extremely organised and able to manage multiple projects at once, in a changing environment

Effective time management

Strategic thinker and negotiator

Strong IT skills

About us

The Surgery:

  • Fun, friendly, and highly motivated team of individuals who all work together in a welcoming and supportive environment
  • We strive to be leaders in the health and wellbeing of our staff and patients
  • Stable and long established large practice operating from two modern purpose built buildings (both dispensing sites)
  • 16,000 patient list size
  • Strong Clinical and operational teams working collaboratively, striving towards outstanding patient service
  • Excellent IT support systems
  • In house pharmacy staffed by a Pharmacist led medicines management team
  • Teaching and GP Training Practice
  • Remote triage practice using the latest technology to deliver virtual consultations
  • In house clinical research unit
  • EMIS Web clinical system

Job description

Job responsibilities

Responsible for all aspects of practice functionality, motivating, developing and managing staff, maintaining practice culture and ethics, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

There is an established company structure of extremely competent team leaders across both sites for each aspect of the business. The support, development and oversight of this team will be your focus. We are extremely proud of all of our staff and how we all interact. This enables us to work cohesively and for the business to adapt and evolve quickly. Were looking for someone who shares our values and focus to be an integral part of our team.

Supporting the strategic business manager through the management and coordination of all operational aspects of the practice. Through innovative ways of working, drive to achieve NHS targets and changes within a profitable, efficient practice environment.

Person Specification

Skills and Personal Qualities

Essential

  • Excellent communication skills (written, oral and presenting)
  • Extremely organised and able to manage multiple projects at once, in an environment where every day is different.
  • Effective time management (planning and organising)
  • Strategic thinker and negotiator
  • Strong IT skills
  • Honesty, Integrity and Clarity
  • Adaptable and personable
  • People and team focused with excellent interpersonal skills
  • Leadership qualities
  • Polite and confident
  • Patient Focused
  • Motivated and proactive a drive for excellence and organisation
  • Forward thinker with a solutions-focused approach
  • Sensitive and empathetic in distressing situations
  • Ability and resilience to work under pressure
  • Confident and driven, coupled with humility
  • Ability to use initiative and to make relevant recommendations to line manager
  • Flexibility to work outside core office hours
  • Disclosure Barring Service (DBS) check
  • Maintains confidentiality at all times
  • Full UK driving licence

Desirable

  • QOF management
  • Teamnet/Clarity experience
  • EMIS Web

Experience

Essential

  • Excellent standard of education with excellent literacy and numeracy skills
  • Evidence of significant operational management in a multi-disciplinary environment
  • Experience of working with the general public
  • Experience of effective team leadership, performance management and staff development
  • Experience of writing and maintaining policies/protocols and procedures
  • Understanding of core Health & Safety legislation and requirements

Desirable

  • AAT Accounting Qualification
  • Experience of working within primary care at a managerial level and proven effective practice in relation to associated CQC and statutory requirements
  • Experience of maintaining financial information systems
  • Experience of data analysis and the production of reports
  • Experience of using Quickbooks financial system
  • Experience of financial planning and forecasting
  • Facilities and buildings experience

Qualifications

Essential

  • Excellent standard of education with excellent literacy and numeracy skills
  • Evidence of significant operational management in a multi-disciplinary environment
  • Experience of working with the general public
  • Experience of effective team leadership, performance management and staff development
  • Experience of writing and maintaining policies/protocols and procedures
  • Understanding of core Health & Safety legislation and requirements

Desirable

  • AAT Accounting Qualification
  • Experience of working within primary care at a managerial level and proven effective practice in relation to associated CQC and statutory requirements
  • Experience of maintaining financial information systems
  • Experience of data analysis and the production of reports
  • Experience of using Quickbooks financial system
  • Experience of financial planning and forecasting
  • Facilities and buildings experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OAK TREE SURGERY & PENSILVA HEALTH CENTRE

Address

Clemo Road

Liskeard

Cornwall

PL14 3XA


Employer's website

https://www.theoaktreesurgery.co.uk/

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Practice Manager

National Health Service

Torbay, SW
2 days ago
Torbay, SW
£24.907k - £30.615k Per Year
2 days ago
£24.907k - £30.615k Per Year

Job Reference: 388-A-21-60127-ROSE

Employer:
Torbay and South Devon NHS Foundation Trust
Department:
Long-term Conditions
Location:
Torbay
Salary:
£24,907 - £30,615 per annum


FULL-TIME BAND 5 PRACTICE MANAGER – LONG-TERM CONDITIONS – TORBAY HOSPITAL

(PAIGNTON & BRIXHAM ISU)

We are looking for an enthusiastic and highly motivated person to support the day-to-day operational delivery of services for patients with long-term conditions. The post-holder will provide operational management support for the delivery of safe, patient centred, high quality services and contribute to the effective use of the resources available.

The successful post-holder will gain wide experience in supporting the delivery of key performance indicators and managing daily operational issues, with responsibility for directly managing a number of administrative and clerical staff across specialty Teams within Torbay Hospital.

The ideal candidate will be ambitious and with experience of leading staff, delivering NHS targets and dealing with operational issues within a management role. You will be committed to your own personal development with the ability to manage a busy workload and meet tight deadlines. This post will provide an opportunity to pursue a career in management and develop existing skills.

For an informal discussion regarding this post please contact Julie Clark, Operational Manager on via email: julie.clark2@nhs.net



You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, We are proud of our investment in our staff both in terms of developing potential career skills and valuing people. Our commitment to staff health and wellbeing looks at supporting our staff as ‘whole’ individuals, recognising their own unique set of strengths and skills. We create the right environment to enable all people to take care of themselves and provide the best care possible to our patients and citizens.

For more information on why to work with us, please see our Welcome films in the Further Links sections to the right of this page. #seeyouinsouthdevon

IMPORTANT INFORMATION

  • We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
  • Please read the job description and tailor your application to reflect the role
  • Correspondence will be via NHS Jobs, text and email. Please check your email and NHS Jobs account regularly
  • Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
  • If you have not received an invitation to assessment within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
  • It is your responsibility to assist us in the timely receipt of appropriate references

The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010.

We aspire to be a diverse and inclusive organisation and therefore we welcome applications from all. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.

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Assistant Practice Manager

National Health Service

Camberley, HC
1 day ago
Camberley, HC
1 day ago

Assistant Practice Manager

Camberley Health Centre

The closing date is 30 April 2021

Job overview

Camberley Health Centre is a well establish 5 partner GP surgery based in Camberley serving 10k patients. We have been rated "good" by the CQC.

A vacancy has arisen for a well experienced Assistant Practice to join our friendly team to support the Practice Manager and the partners in the running of the surgery.

Main duties of the job

We are looking for a strategic, friendly and experienced manager who can work full time (5 days). Experience of similar role in primary care is essential for this role. We are looking for someone with great IT, management and organisation skills.

About us

The practice has a large and supporting admin and clinical team including Senior Receptionists, Reception Manager, Practice Manager, Clinical Pharmacist and a fabulous nursing team. Salary is dependent on experience.

Job description

Job responsibilities

Assistant Practice Manager

Job Description

Reports to: Practice Manager

Hours: 37.5 pw

Salary: Depending on experience

Job Summary

The Assistant Practice Manager reports directly to the Practice Manager, deputises for them in their absence and is responsible for supporting them in ensuring the smooth daily running of the practice. The Assistant Practice Manager has line management responsibility for the Reception Manager, and the wider administrative team. This job description is not an exhaustive list of duties and the post holder may be called upon by the Practice Manager or Partners to take on additional duties commensurate with their position in the practice, the position does require an acceptance of being a trouble-shooter within the practice

Main duties/responsibilities

Organisational duties:

Become familiar with all functions of the clinical system and other software applications to ensure quality standards are maintained.

Undertake specific assigned tasks, project support/development, change and implementation which may arise from time to time.

Assist in the monitoring of QOF and enhanced services, providing advice, support and regular reports on the progress in achieving targets.

Assist in working to maximise achievement in QOF and enhanced services with the relevant clinical sub-groups.

Incharge of enhanced services submissions, CQRS and any other claims submissions, including the validation of automatic collections to ensure accurate payments.

Assist in the production of information for administrative and/or clinical audit as requested by the clinical sub groups.

Assist in general office, reception and secretarial duties as required due to absence.

Prepare meeting agendas and assist with minute taking and distribution.

Assist in developing practice policies and procedures, reviewing and updating them as required.

Assist in monitoring staff workload/performance.

Monitor training requirements across all staff groups.

Act as a first point of contact for reception manager when there are rota issues.

Work with the Practice Manager to resolve complaints in line with the surgery and NHS complaints procedure.

Providing inductions for new members of staff where necessary.

Be familiar with local and national guidelines and legislation relating to Information Governance.

Assist the Practice Manager in maintaining the premises, including arranging repairs and carrying out premises checks in line with legislation.

Information Technology:

Act as a first point of contact for IT related issues, logging issues with the IT support desk where they cannot be resolved in-practice.

Develop templates and searches to assist with data collection and entry within the clinical system.

Be aware of the automatic extraction systems that are operating and be able to access and validate data before closing dates (CQRS, Immform).

Develop protocols for the GP Links and Clinical System and deliver training alongside these so that the wider reception and administration team understand background functions.

Train and support staff in safe and effective use of the clinical system and other software programmes.

Human Resources:

Directly manage administration and clerical staff on a day to day basis.

Incharge of practice training log and training arrangements

Oversee the planning, allocation and monitoring of work.

To be directly involved in all levels of recruitment and retention of administrative staff.

Proactively schedule and deliver training to the administration team, at team and individual level in close partnership with the Practice Manager.

In conjunction with the Practice Manager encourage all staff to be flexible when covers requests are made in line with their contracts of employment and ensure cover is arranged in an equal and fair manner.

In conjunction with the Practice manager oversee daily monitoring of H&S and Infection Control in line with practice policies, monitoring itself can be delegated to suitable staff/team

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Person Specification

Qualifications

Essential

  • GCSE A-C in English and Maths
  • Management qualification/experience

Desirable

  • Degree in a Management related subject

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Camberley Health Centre

Address

159 Frimley Road

Camberley

GU15 2QA


Employer's website

https://www.camberleyhealthcentre.nhs.uk/

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Assistant group Practice Manager

National Health Service

Camelford, SW
4 days ago
Camelford, SW
£25k - £30k Per Year
4 days ago
£25k - £30k Per Year

Job Reference: J180-A-21-398210

Employer:
Central Advertising - General Practitioners
Location:
Camelford
Salary:
£25000 - £30000

This advertisement has been placed by the organisation named in the 'Department' section above.

Should you require further information regarding this vacancy please contact the organisation direct.


This role is a group role across the Veor business, but with sole responsibility for the days to day operations of Camelford Surgery.

The role will require you to manage staff, claiming, working with the local system and stakeholders. There will also be opportunities to support he group practice manager across the wider business.

Some experience in Practice administration or similar healthcare role would be useful or other suitable experience as a high level administrator or Operations manager. Must be able to manage a team, holding appraisals and experience within HR would be essential. The ideal candidate will be used to working at a high level in a busy healthcare setting, excellent communication skills are a must as well as a good broad understanding of IT systems and infrastructure.

Veor is one of the leading and most innovative practice groups in the country. We have two locations each set within proud Cornish communities, both within stones throw of the gorgeous Cornish coastline.

We have a wide range of clinical professionals working at each of our sites working collaboratively to ensure the best possible patient journey.

In summary this is an excellent role for someone with appropriate management experience ideally within a healthcare setting, the role offers ample training and self development as well as the potential for career progression.


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Practice Manager

National Health Service

Chard, SW
4 days ago
Chard, SW
4 days ago

Practice Manager

Springmead Surgery

The closing date is 31 March 2021

Job overview

Hours of Work: 30+

Responsible to: The Partners

Responsibilities of the role include, but are not limited to:-

Strategic planning

Practice Finances

Communications

Human Resources

Operational Management

Health and safety

Patient Services

IT Systems

Information Governance

Professional Development

External Representation

Main duties of the job

You will have experience of working at management level within primary care, and will be confident in leading, supporting and mentoring a team.

The post holder will have an understanding and overview of the roles of all team members. They will work closely with the business manager and operations manager, to whom responsibilities will be delegated where appropriate.

About us

Springmead Surgery is seeking a Practice Manager to lead our skilled and hard-working team.

We are a long-established practice in Chard in south Somerset, with a practice population of 5750.

We have a strong interest in education and training - both of the partners are GP trainers, and for many years we have hosted medical students and student nurses. We pride ourselves in our friendly working environment.

Our team comprises business manager, operations manager, six receptionists, a three-strong admin/secretarial team, three practice nurses, a nurse associate, two healthcare assistants, an associate GP, an ANP and ECP, in addition to the two GP partners. The team is augmented by PCN-appointed pharmacists and physiotherapist.

Job description

Job responsibilities

Responsibilities of the role include, but are not limited to:-

Strategic planning

Be alert to developments within the NHS and identify potential threats and opportunities

Help formulate the practice strategy, and identify objectives arising

Seek out and introduce ideas for practice development

Ensure the practice meets the terms of all contracts including completing contract and quality returns

Develop and maintain the practice development plan and business continuity plan

Oversee the implementation of aims and objectives, and have overall responsibility in monitoring the performance of the practice team against objectives

Practice Finances - liaise with the business manager to maintain an overview of all matters pertaining to the financial viability of the practice, including:

maintaining and maximising income streams

rationalising expenditure and ensuring that all expenditure is justifiable

being aware of and advising on the financial implications of contract legislation changes.

the management of practice accounts.

Communications

Responsible for internal and external communication standards.

Ensure the appropriate dissemination of information to all relevant members of the practice team

Chair practice meetings and ensure all staff understand and engage with practice developments.

Attend weekly meeting with the partners and business and operations managers, including monthly business meeting.

Attend, and oversee the organisation of, bi-monthly whole team meetings

Ensure that effective mechanisms are in place for reporting relevant information to CQC and any other mandatory data reporting that is required.

Human Resources

Overall responsibility for the recruitment, retention and management of all staff, liaising with the operations manager where necessary

In conjunction with the operations manager, ensure that appraisals and training needs assessments are carried out and acted on

Overall responsibility for the management of disputes and grievances.

Operational Management

Ensure development and maintenance of practice protocols and procedures is carried out.

Ensure reviews and updates in line with current and future legislative requirements are carried out

Ensure practice meets core NHS and Care Quality Commission standards.

Health and safety

In conjunction with the operations manager, ensure health and safety reviews and risk assessments are undertaken, also ensuring safety of both staff and patients.

Patient Services

Have an overview of all aspects of patient care and delivery of services, management of patient complaints, and patient participation group.

IT Systems

Manage the development of practice IT and telephone systems including electronic patient medical records and links with external organisations

Information Governance

Have an overview of GDPR and an understanding of where to seek advice and clarification on data protection matters

Professional Development

Responsible for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Participate in an annual individual appraisal

External Representation

Represent the practice in communications and meetings with external organisations and agencies, including the PCN and CCG, and inform the partners of important developments.

Person Specification

Qualifications

Essential

  • General Education to Degree standard

Experience

Essential

  • Experience of Practice Management

Desirable

  • Experience of working in Primary Care or GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Springmead Surgery

Address

Springmead

Chard

Somerset

TA20 2EW


Employer's website

https://springmeadsurgery.co.uk/

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Practice Manager

National Health Service

Barry, WA
1 day ago
Barry, WA
1 day ago

Job Reference: 001-W97032-014-0321

Employer:
GP Practices - Cardiff and Vale University Health Board
Department:
The Waterfront Medical Centre
Location:
Barry
Salary:
TBC

The successful candidate will be employed by the GP Practice/Medical Centre, not Cardiff & Vale University Health Board.


Job advert text

Waterfront Medical Centre, Barry
Business/Practice Manager Vacancy
37 hours a week

Job overview

An exciting opportunity has arisen for an accomplished, experienced and highly motivated senior manager with a demonstrable track record in finance, business and strategic management to join and lead our friendly administrative team and support the partners and healthcare team to deliver excellent patient care.

The successful candidate will ideally have previous experience in a healthcare setting, with strong communication skills, IT and business acumen.

We have an outstanding purpose built surgery and strive to keep our happy working environment. Teamwork and staff wellbeing is extremely important to us and our ideology is ‘a happy team is a stable team’ which is reflected in our high staff retention.

We are 3 Partners, 3 salaried Doctors, GP Registrar, an IP Practice Pharmacist, 3 Nurses 2 HCA and Mental Health Specialist Nurse and a very organised and supportive management and administration team. We are forward thinking and have a clear vision of what we want to achieve to deliver Primary Care locally and as a member of Central Vale Cluster.

Excellent rate of pay is offered.

For further information please contact Mrs Nicola Gilbert, 01446 724341. Our partners are also happy to speak with you, this can be arranged via Mrs Gilbert.





Cardiff and Vale University Health Board reserve the right to close this vacancy early on behalf of the Practice, after 24 hours if a large number of suitable applications are received. Therefore, we encourage early applications to ensure consideration for this post.



This advert for a vacancy with GP Practices - Cardiff and Vale University Health Board appears under the authority of Cardiff and Vale University Health Board.
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Practice Manager

Rodericks Dental Limited

Treorchy, WA
14 days ago
Treorchy, WA
14 days ago

Are you looking for a role with great career opportunities? This is a fantastic opportunity to join us as a Practice Manager.

About the Company

Rodericks Dental Limited is a dental group with over 100 practices across England and Wales.Providing excellent NHS and private dental care to thousands of patients every week in high quality, modern dental practices. Our practices are all fully CQC compliant which underpins the high standard we set ourselves and our teams.

The Candidate

As the Practice Manager, you will promote our culture and our ethos towards patient care. You will lead the practice team to deliver its’ goals, all the time ensuring that we provide our patients with a high-quality service.

The Role

  • Line management responsibility for dental receptionists and dental nurses, including responsibility for appraisal and personal development.
  • Supporting the clinical team to deliver their objectives.
  • Ensuring the practice is operating effectively (financially) by managing costs effectively and identifying opportunities make improvements.
  • Supervising all banking procedures, including deposits, payments, reconciliation and debt management.
  • Providing reports required by the company to facilitate the smooth operation of the practice.
  • Delivering practice targets for NHS and private care.
  • Keep all practice documentation up to date including policies, procedures and handbooks
  • Ensure practice compliance with all Health and Safety requirements

Benefits

  • Professional indemnity (for GDC registered Dental Nurses).
  • Uniform provided.
  • Dental Treatment Scheme.
  • Access to our Staff Rewards Portal, providing you with discounts and deals from over 900 top High Street Retailers.
  • Excellent opportunities for career progression.
  • Supporting the Community – you will have the opportunity to volunteer for one. of the charities we support.

If you want to join the company that cares about you and cares about your career, apply today.

INDROD

R
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Practice Manager

Rodericks Dental Limited

Bristol, SW
16 days ago
Bristol, SW
16 days ago

Are you looking for a role with great career opportunities? This is a fantastic opportunity to join us as a Practice Manager.

About the Company

Rodericks Dental Limited is a dental group with over 100 practices across England and Wales.Providing excellent NHS and private dental care to thousands of patients every week in high quality, modern dental practices. Our practices are all fully CQC compliant which underpins the high standard we set ourselves and our teams.

The Candidate

As the Practice Manager, you will promote our culture and our ethos towards patient care. You will lead the practice team to deliver its’ goals, all the time ensuring that we provide our patients with a high-quality service.

The Role

  • Line management responsibility for dental receptionists and dental nurses, including responsibility for appraisal and personal development.
  • Supporting the clinical team to deliver their objectives.
  • Ensuring the practice is operating effectively (financially) by managing costs effectively and identifying opportunities make improvements.
  • Supervising all banking procedures, including deposits, payments, reconciliation and debt management.
  • Providing reports required by the company to facilitate the smooth operation of the practice.
  • Delivering practice targets for NHS and private care.
  • Keep all practice documentation up to date including policies, procedures and handbooks
  • Ensure practice compliance with all Health and Safety requirements

Benefits

  • Professional indemnity (for GDC registered Dental Nurses).
  • Uniform provided.
  • Dental Treatment Scheme.
  • Access to our Staff Rewards Portal, providing you with discounts and deals from over 900 top High Street Retailers.
  • Excellent opportunities for career progression.
  • Supporting the Community – you will have the opportunity to volunteer for one. of the charities we support.

If you want to join the company that cares about you and cares about your career, apply today.

INDROD

Job Type

Full Time

Posted

6 days ago

Description

Practice Manager

Pinhoe & Broadclyst Medical Practice

The closing date is 04 March 2021

Job overview

Due to retirement, an exciting opportunity has arisen for an accomplished and highly motivated manager, with strategic vision, to join this established and respected medical practice. RHR Candidates must be conscientious, provide solid leadership and have a sound knowledge of management, leadership, finance, planning and HR.

Previous management experience, leadership skills, competency in office IT and effective communication skills at all levels are essential.

Supported by an excellent administrative and clinical team, you will also have the vision, willingness and drive to adapt to NHS targets and changes within a profitable, efficient working environment.

Main duties of the job

The practice manager is a key member of the team and will be expected to demonstrate leadership qualities, achieving goals and targets using a combination of personal involvement, motivation of other staff and delegation when appropriate.

You will be proactive and plan for the future, maximising the practices potential in relation to business, finance and premises, whilst maintaining patient care. There is a need to ensure the partners are kept fully informed of local and national proposals and initiatives, presented clearly and concisely to enable them to make informed decisions.

An understanding of current NHS initiatives would be helpful, however the introduction of new ideas and methods from outside the NHS also presents an attractive proposition to the partnership.

The manager will need to ensure that the practice is financially efficient and compliant with all aspects of health and safety, employment legislation and CQC (Care Quality Commission) registration/compliance.

About us

With a clear vision to deliver high quality care, the practice has core values which were developed by the whole health care team and is a respected and long established practice with an excellent reputation for patient care and accessibility. The practice is proud of its consistently higher than average patient feedback surveys.

There is a strong team ethos within the practice and it is very important to the partners that this is maintained and developed. The practice is a very comfortable, appealing place to work, with a relaxed atmosphere and friendly staff. The practice believes in investing in development and training and several of the GPs named in this document completed their training at this practice. The doctors are happy to embrace change and considers the practice to be forward thinking.

Job description

Job responsibilities

Key requirements for the role are:

  • Commitment to supporting the delivery of excellent patient care with vision, willingness and drive
  • Demonstrate excellent organisational and effective communication skills
  • Ability to manage change through motivation and leadership
  • Robust finance and business skills to maintain and improve the profitability of the business
  • Strategic thinker and planner
  • Ability to deliver against key targets
  • Knowledge and skills of HR/Employment Law and the ability to act sensitively and effectively
  • Ensure compliance with CQC requirements and assessments
  • Lead and chair practice meetings as appropriate (some evening)
  • Develop and co-ordinate systems to improve the efficiency and effectiveness of the practice
  • Capable of handling and diffusing complaints
  • Ability to self-motivate, prioritise organise and/or delegate workload
  • Good IT knowledge and experience
  • Ensure practice policy and standards compliance
  • Ability to present the practice to external groups
  • Ability to identify, develop and deliver initiatives
  • The ability to enjoy diversity and sometimes the unexpected

Key responsibilities

Finance

  • Responsible for the finances of the practice

o Ensuring the organisational requirements of the practice contracts with NHSE are fully met and complied with

o Supporting the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services

    • Directly contributing to profit improvement by exploring areas for increasing income and reducing costs.
    • Analysing data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning group level

o Development and control practice of budgets and financial systems

o Preparation of financial budgets and cash-flow forecasts

o Liaising with accountant, bank and business insurance companies as appropriate or as directed by the Partners

o Overseeing the administration of the NHS Pension and Stakeholder Pension Schemes

o Liaising with the CCG and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services.

    • Managing the Partners drawings in consultation with the accountant

Strategic Planning

  • Keep abreast of current affairs and identify potential opportunities and threats
  • Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate
  • Implement and update the Practice Development Plan, overseeing the implementation of the aims and objectives

Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively the Outer Exeter PCN and the Exeter Primary Care Federation

  • Formulate objectives and research and develop ideas for future practice development
  • To represent the practice at PCN, federation, locality and clinical commissioning group meetings
  • To make recommendations to the partners for practice development with regard to enhancing patient services and potential sources of income

Human Resources

Overall responsibility for all aspects of HR, including;

  • Recruitment and selection of staff working, including contracts of employment and job descriptions
  • Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary
  • Be aware of current employment legislation
  • To develop and maintain good employee/employer relationships
  • To ensure that members of the existing staff team are aware of any changes that occur in the practice
  • To maintain good communication at all times with the practice team
  • To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
  • To implement pay rises/scales and increments at the appropriate time
  • Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
  • To meet with attached staff as and when necessary and arrange/attend regular meetings with partners and attached staff to discuss all issues around patient care
  • To ensure that suitable facilities are available to enable all staff to work within the practice
  • Be responsible for the health and safety policy and its implementation
  • Facilitate the development of a multi-disciplinary effective primary health care team

Information Technology

Ensure the update of appropriate information governance systems

Ensure all Practice IT and telephone systems are functioning effectively

Ensure the IG and DSP toolkit requirements are met

Keep abreast of new technology and ensure existing IT is used to its full potential

Patient Services

Ensure that the Practice complies with NHS contractual obligations in relation to patient care

Maintain registration policies and monitor patient turnover and capitation

Oversee and manage effective appointment systems

Routinely monitor and assess practice performance against patient access and demand targets

Manage the complaints management system

Manage the significant events system

Maintain the Patient Participation Group/Panel

Premises and Equipment

Responsible for the management of the building

Represent the practice to negotiate leasing contracts and their renewals

Liaise with NHSE in notional rent review (every 3 years)

Ensure property owned by the partners is safe, effective and fit for purpose

Responsible for planning and premises expansion projects

CQC

Oversee and maintain compliance with CQC regulations and ensure that the practice meets the essential standards

Communication

Ensure compliance with the latest NHS recommendations and GDPR

Understand the practice communication systems

Build/maintain good working relationships with the NHSE, CCG, hospitals, community agencies, other GP practices, the EPC Federation, the Outer Exeter PCN, pharmacists, voluntary and private organisations

Represent the practice at meetings and seminars

Assist and support the partners corporately and at individual level to fulfil the requirements of revalidation

Present a professional image and always promote the practice

Share skills and expertise with others

Miscellaneous

  • Other duties which may be decided upon by the partners from time to time.

Person Specification

Qualifications

Essential

  • Evidence of a sound education to A level standard or equivalent
  • Evidence of a commitment to continuing professional development

Desirable

  • Degree level certification
  • Relevant management or finance qualification

Experience

Essential

  • Experience and success of communicating with and managing people
  • Experience of working in teams; able to promote teamwork and employee satisfaction
  • Working in a computer environment
  • Financial management experience including understanding of spread sheets
  • Experience as a business manager, with knowledge of employment law and small business accounts

Desirable

  • Management experience in the NHS or in practice management
  • Experience of strategic business planning
  • Experience of working with regulatory bodies and preparing for inspections

Skills

Essential

  • A solutions focused approach to problem solving
  • Intelligent with a fast learning ability
  • Effective communication (oral and written) and excellent inter-personal skills
  • Approachable with the ability to listen and empathise
  • Delegation and empowerment of staff
  • Appropriate IT skills
  • Leadership skills, including excellent people management skills
  • Good time management
  • Computer literate
  • Customer service and complaints resolution
  • Negotiating and managing conflict
  • Able to manage change and cope with pressure
  • Networking and facilitation
  • Motivational

Desirable

  • Project management
  • Change management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pinhoe & Broadclyst Medical Practice

Address

Pinhoe Surgery

Pinn Lane

Exeter

EX1 3SY


Employer's website

https://pinhoesurgery.gpsurgery.net/