Most popular jobs

62Jobs Found

62 Jobs Found 

N
N

Assistant Practice Manager

National Health Service

Dagenham, London
3 days ago
Dagenham, London
3 days ago

Assistant Practice Manager

Five Elms Medical Practice

The closing date is 28 February 2021

Job overview

To assist the Practice Manager in providing leadership and management skills to enable the Practice to meet agreed aims and objectives within a profitable, efficient, safe and effective working environment

An exciting opportunity has been created to work within a friendly, well established medical practice.

This position would ideally suit someone who is already in this role or someone looking to move up from their current position within a primary care setting

Main duties of the job

You will be working along side the Practice Manager tosupport various duties within the Practice.

You will need to demonstrate excellent communication skills and the ability to work in a busy environment, prioritising work to meet targets and deadlines.

You will have a flexible approach to work and be able to cover colleagues during leave or busy periods.

About us

Our partners are motivated, supportive and engaging with training and career development.

We have excellent relationships with local practices and other community services and we a part of a wider group of healthcare professionals working in a Primary Care Network.

We are a Practice of:

  • 4 Gp's
  • 2 Practice Nurses
  • 1 Healthcare Assistant
  • Administration team

Job description

Job responsibilities

Assistant Practice Manager: Job Description

Title: Assistant Practice Manager

Department: General Practice

Location: 2 Halbutt Street Dagenham RM9 5AS

Accountable to: Halbutt Street Surgery

Reports to: Practice Manager

Job Summary:

To assist the Practice Manager in providing leadership and management skills to enable the Practice to meet agreed aims and objectives within a profitable, efficient, safe and effective working environment

Job Responsibilities:

Strategic Management & Planning

Contribute to Practice strategy; formulate objectives and research and develop ideas for future Practice development

Monitor and evaluate performance of the Practice team against objectives.

Develop and maintain effective communication both within the Practice and with relevant outside agencies

Oversee the implementation of the aims and objectives of the Practice

Human Resources: Assist the Practice Manager in:

Overseeing the recruitment and retention of staff and provide a general personnel management service

Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff

Manage staffing levels within target budgets

Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role

Develop and implement effective staff appraisal and monitoring systems

Support and mentor staff, both as individuals and as team members

Implement effective systems for the resolution of disputes and grievances

Keep abreast of changes in employment legislation

Maintain up to date HR documentation (including job descriptions, employment contracts and employment policies)

Organisational

Convene meetings, prepare agendas and ensure distribution of minutes as necessary

Develop Practice protocols and procedures, review and update as required

Develop and review Health & Safety policies and procedures and keep abreast of current legislation

Arrange appropriate maintenance for Practice equipment

Patient Services: Assist the Practice Manager in:

Adopt a strategic approach to the development and management of patient services

Ensure service development and delivery is in accordance with local and national guidelines

Ensure that the Practice complies with NHS contractual obligations in relation to patient care

Maintain registration policies and monitor patient turnover and capitation

Oversee and/or develop repeat prescribing systems

Oversee and/or develop and manage an effective appointment system

Routinely monitor and assess Practice performance against patient access and demand management targets

Maintain an effective complaints management system

Liaise with patient groups

Information Management & Technology

Keep abreast of the latest development in primary care IT including DoH initiatives such as EPRs and disease coding, and regularly update the Practice Management Team

Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training

Ensure that the Practice has effective IT data security, back-up, maintenance and disaster recovery plans in place

Maintain the Practices website

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

Assist the Practice Manager in implementing the full range of promotion and management of their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Standard Operating Procedures, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

  • Ensuring job holders across the Practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
  • Maintain an up to date knowledge of health and safety and infection control statutory and best practice guidelines to ensure implementation across the business
  • Using personal security systems within the workplace according to Practice guidelines
  • Awareness of national standards of infection control and cleanliness and regulatory/ contractual/professional requirements, and good practice guidelines
  • Correct use of Personal Protective Equipment (PPE)
  • Use and monitoring of the correct use of Standard operating Procedures for cleaning and infection control
  • Responsible for correct hand hygiene of self and others
  • Ownership of infection control and clinically based patient care protocols, and implementation of those protocols within the team
  • Active observation of current working practices across the team in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
  • Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
  • Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
  • Safe management of sharps procedures including training, use, storage and disposal
  • Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
  • Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
  • Undertaking periodic infection control training (minimum twice annually)
  • Routine management of own team/team areas, and maintenance of work space standards
  • Waste management including collection, handling, segregation, container management, storage and collection

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
  • Attendance at the quarterly Protected Time Meetings
  • Attendance at all Mandatory and Statutory training requirements as indicated by the Partners

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

  • Apply all Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by the Practice Manager or Practice Partners

Person Specification

Qualifications

Essential

  • Good level of education to GCSE standard or equivalent

Experience

Essential

  • Experience of working with and managing confidential data
  • Experience of UK General Practice/NHS/Primary Care
  • Experience of using EMIS Web
  • Experience of working with the public
  • Experience of chairing meetings and taking minutes
  • Excellent communication (oral and written) and outstanding interpersonal skills
  • Ability to work in a busy environment to prioritise delegate and work to tight deadlines
  • Excellent interpersonal skills
  • Ability to organise, motivate and train staff
  • Good personal organisation
  • Good keyboard and computer skills
  • Ability to listen and empathise
  • Appropriate IT knowledge, skills and experience
  • Good time management

Desirable

  • Experience of Windows 10 applications
  • Experience of working with and managing confidential data
  • Experience of managing complaints
  • Excellent leadership skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website (opens in a new window). From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks For Overseas Applicants (opens in a new window).

Employer details

Employer name

Five Elms Medical Practice

Address

2 Halbutt Street

Dagenham

Essex

RM9 5AS


Employer's website

https://www.fiveelmsmedical.co.uk/

N
N

Practice Manager

National Health Service

London, London
1 day ago
London, London
1 day ago

Practice Manager

The Trafalgar Surgery

The closing date is 05 March 2021

Job overview

We are a small, friendly GP Practice situated just off the Old Kent Road, close to Bermondsey. We are looking for a Practice Manager, with experience of working in an NHS GP Practice.

Main duties of the job

The post entails a full list of duties, including but not limited to Accounts Preparation, Budgeting, Payroll, Personnel Management, CQC visit preparation, Health & Safety etc. Hours are negotiable and pay is according to experience. You will work alongside an Assistant Practice Manager, who is responsible for QOF and target management and who also helps with staff management.

About us

All of our staff are long serving and we hold regular Full Team Meetings where everyone is expected to contribute.

Job description

Job responsibilities

MAIN DUTIES (Please download full job description)

Communicating and Working with Others

HR Management

Optimising Resources: physical and financial resources

Managing Access to Services and Developing Patient Services

Optimising Resources: IT and information

Training and Developing Others

Patient Complaints

Person Specification

Qualifications

Essential

  • Diploma in Primary Care and Health Management (DPCHM)
  • Book Keeping/Accounts Preparation
  • Payroll Administration

Desirable

  • 2 years NHS General Practice Management experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Trafalgar Surgery

Address

10 Trafalgar Avenue

London

SE15 6NR


Employer's website

https://www.thetrafalgarsurgery.co.uk

N
N

Assistant Practice Manager

National Health Service

Cassidy Medical Centre, London
Today
Cassidy Medical Centre, London
Today

Job Reference: J258-APM-CAS

Employer:
AT Medics
Location:
Cassidy Medical Centre
Salary:
Competitive and negotiable depending on experience

Job Title: Assistant Practice Manager

Reporting to: Practice Manager

Salary: Competitive and negotiable depending on experience

Working hours: Full time 37.5 hours

Location: Main post Cassidy Medical Centre

We are looking for an experienced, proactive and enthusiastic individual with a proven track record in a well performing environment. we want to invest in you. You must have a deep understanding of health services together with a passion for improving lives and improving healthcare. This is a great time for individuals seeking a fulfilling and interactive role to join us and develop their career. We are expanding our services and have undergone a sustained period of growth.

AT Medics is London’s largest Primary Care provider. This is an exciting time to join an organisation with a growing portfolio, covering 18CCG regions, 48 sites and delivering the highest quality care to 375,000 patients. We require a full time Assistant Practice Manager to join our team to provide and maintain high standards of patient care as well as administrative tasks. The successful candidate will enjoy leading and working as part of a dedicated team, with the added satisfaction of working for an organisation committed to the care and wellbeing of others.

You would be expected to have some supervisory or management experience, excellent interpersonal skills and good IT skills. Knowledge/experience of Systmone is desirable though not essential. The candidate will need to have a flexible working approach and have the ability to work with a wide range of professionals, people and patients. Working effectively as part of a team is essential across our 2 Hammersmith and Fulham sites, Cassidy Medical Centre and Canberra Old Oak Surgery.

We place great importance on learning and development for every member of staff. We recognise that without a well-trained, developed and motivated workforce, we cannot deliver quality services.

Therefore we offer:

A comprehensive induction programme

4 weeks annual leave (pro rata)

NHS Pension scheme

Continuous training

If you want to be part of a vibrant forward thinking organisation and share our ideas, take the first step by applying for this position.

If you have not heard from us within 4 weeks of the closing date you should assume you have not been shortlisted but we would like to thank you for your interest in our organisation.


N
N

Practice Manager

National Health Service

London, London
2 days ago
London, London
2 days ago

Practice Manager

THE ROWANS SURGERY

The closing date is 05 March 2021

Job overview

Through innovative ways of working, the practice manager will be responsible for the day to day operations, lead the team in promoting Equality and Diversity, Quality & QI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations.

Main duties of the job

The candidate would have knowledge and skills to manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

About us

The Rowans Surgery is a Practice Managed by East Merton Primary Care Network situated in Mitcham with a registered population of over 7000 patients and is led by the Managing Director and the Clinical Lead. The practice has 5 salaried GPs, a practice pharmacist, 2 practice nurses supported by a management and administration team. It is also part of a wider estates development programme with a planned move to a new building in 2 years.

Vision -Achieving Excellence to Support Health and Wellbeing.

Mission statement -A motivated team creating and maintaining a culture of excellence to improve the health and wellbeing of the registered population of Rowans by:

Making decisions about our future that enable us to meet the needs of the local population

Creating time to provide training, recognition and peer support for our team

Building our long term resilience by maintaining our work life balance

Job description

Job responsibilities

The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The practice manager is responsible for:

a. Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

b. Functional management of all clinical and administrative staff

c. Direct line management of staff

d. Managing the recruitment process for the practice

e. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications

f. Managing contracts for services i.e. cleaning, gardening, window cleaning etc

g. Leading change and continuous improvement initiatives

h. Coordinating the reviewing and updating of all practice policies and procedures

i. Coordinating and lead the compilation of practice reports and the practice development plan

j. Developing, implementing and embedding an efficient business resilience plan

k. Managing the financial elements of the practice, including budgets, petty cash, etc. in conjunction with the partners

l. Ensuring the team reach QOF targets (supported by the nursing and administrative leads)

m. Coordinating the practice diary, ensuring meetings are scheduled appropriately

n. Liaising at external meetings as required

o. Marketing the practice appropriately

p. The producing of practice newsletters on a quarterly basis

q. Managing the Patient Participation Group

r. Managing all complaints effectively

s. Ensuring compliance with legislation and deal with disciplinary issues accordingly

t. The management of the premises, including health and safety aspects such as risk assessments and mandatory training

u. Managing the practice IT system, delegating staff to act as administrators.

v. Ensuring compliance with IT security and IG

w. Coordinating of all projects within the practice

x. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

y. Maintaining the practice and NHS website

In addition to the primary responsibilities, the practice manager may be requested to:

a. Deputise for the partners and executive leadership team at internal and external meetings

b. Act as the primary point of contact for NHS(E), CCG, PCN, community services, suppliers and other external stakeholders

Identify opportunities for audit / Quality Improvement

Person Specification

Qualifications

Essential

  • Good standard of education with excellent literacy and numeracy skills
  • NHS Management Experience
  • Experience of working with the general public
  • Experience of managing accounting procedures including budget and cash flow forecasting
  • Experience of working in a health care setting
  • Experience of managing large multidisciplinary teams
  • Experience of performance management, including appraisal writing, staff development and disciplinary procedures
  • Experience of successfully developing and implementing projects
  • Experience of workforce planning, forecasting and development
  • NHS / Primary Care General Practice experience
  • Ability to exploit and negotiate opportunities to enhance service delivery
  • Excellent communication skills (written, oral and presenting)
  • Strong IT skills (generic)
  • Excellent leadership skills
  • Strategic thinker and negotiator
  • Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
  • EMIS / Systmone / Vision user skills
  • Effective time management (Planning & Organising)
  • Ability to network and build relationships
  • Proven problem solving & analytical skills
  • Ability to develop, implement and embed policy and procedure
  • Ability to motivate and train staff
  • Polite and confident
  • Flexible and cooperative
  • Excellent interpersonal skills
  • Motivated and proactive
  • Ability to use initiative and judgement
  • Forward thinker with a solutions focused approach
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Confident, assertive and resilient
  • Ability to drive and deliver change effectively
  • Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Maintains confidentiality at all times

Desirable

  • Educated to degree level in healthcare or business
  • Leadership and / or Management Qualification
  • AMSPAR Qualification
  • Relevant health and safety experience
  • Experience of chairing meetings, producing agendas and minutes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website (opens in a new window). From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks For Overseas Applicants (opens in a new window).

Employer details

Employer name

THE ROWANS SURGERY

Address

1 Windermere Road

London

SW16 5HF


Employer's website

https://www.rowanssurgery.co.uk/

N
N

Practice Manager

National Health Service

London, London
4 days ago
London, London
4 days ago

Practice Manager

Millbank Medical Centre

The closing date is 28 February 2021

Job overview

We are looking for an exceptional Practice Manager with strong leadership skills, highly motivated with a positive can do attitude.

You will ideally have previous Primary Care, Practice Manager experience, or high position management experience within the NHS. Finance and HR skills are crucial in this high pressured role.

This is a great opportunity to join an established practice in the heart of Belgravia, London.

Main duties of the job

You should ideally have strong interpersonal skills with excellent leadership abilities.

Your responsibilities will cover all aspects of practice management including:

  • Strategic Management and planning
  • Financial Management
  • Human Resources
  • Health and Safety
  • Information management and technology

About us

We are an established practice in the heart of Belgravia. Our team compromises five receptionists, a secretary, data clerk, practice administrator, Health Care Assistant, Clinical Pharmacist, Care Navigator, First Contact Physio, Treatment Room Nurse, one sessional GP and two GP partners.

The practice strives to continually grow and adapt to the latest technology. As a practice we look forward to developing and expanding our services.

Job description

Job responsibilities

The post holder will:-

  • Keep abreast of current affairs and identify potential threats and opportunities
  • Work with the Partners to agree the practice strategy, formulate objectives, and research and develop ideas for future practice development
  • In conjunction with the the partners, monitor and evaluate performance of the practice team against objectives, identify and manage change
  • Ensure the practice meets the terms of all commissioned NHS and other contracts including completing contract and quality returns
  • Prepare and annually update the practice development plan and Business Continuity plan and oversee the implementation of the aims and objectives

Financial management

  • co-ordinate and maintain the financial viability of the Practice, ensuring appropriate record keeping is maintained and reporting systems are in place. Set budgets and prepare financial reports.
  • Ensure all Income streams are robustly managed to maximise practice profits.
  • Ensure all expenditure is cost effective and relevant to the running of the business.
  • Understand and report on the financial implications of contract legislation changes.
  • Manage practice accounts, submit year-end figures promptly
  • Manage NHS pensions submissions for staff and partners on a timely basis.

Communications

  • Responsible for internal and external communication strategies including communications with patients to ensure the practice service meets their needs.
  • Chair effective practice meetings and ensure all staff understand and engage positively with practice developments.
  • Attend regular meeting with practice team and weekly meetings with partners.
  • Ensure that effective mechanisms are in place for reporting relevant information to CQC and any other mandatory data reporting that is required.

Human Resources

  • Responsibility for the recruitment, retention and management of all staff
  • Ensure appraisals, training needs assessments, mentoring and HR systems are up to date
  • Implement effective systems for the resolution of disputes and grievances.
  • Carry out monthly payroll function and ensure prompt submission of data to HMRC.

Operational Management

  • Ensure development and maintenance of practice protocols and procedures is carried out. Ensure reviews and updates in line with current and future legislative requirements are carried out and ensure practice meets core NHS and Care Quality Commission clinical and non-clinical standards.

Health and safety

  • Responsibility for ensuring annual health and safety reviews of practice and staff risk assessments where necessary and ensuring safety of both staff and patients at all times.

Patients Services

  • Have an overview of all aspects of patient care and delivery of services, management of patient complaints, patient involvement, and patient participation group.

Information Management and Technology

  • Manage the development and integration of practice IT and telephone systems including electronic patient medical records and links with external organisations
  • Have an overview of GDPR and an understanding of where to seek advice and clarification on data protection matters

Personal/Professional Development

  • Responsible for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
  • Participate in an annual individual appraisal including taking responsibility for maintaining a record of own personal and/or professional development.

External Representation

  • When required, attend, support and represent the practice view at meetings, contract negotiations or meetings ensuring key decisions are communicated to the Partners at Team meetings.

Person Specification

Experience

Essential

  • Experience working in Primary Care

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Millbank Medical Centre

Address

20 Page Street

London

SW1P 4EN


Employer's website

https://www.millbankmedicalcentre.co.uk

N
N

Practice Manager

National Health Service

New Cross, London
4 days ago
New Cross, London
4 days ago

Job Reference: J180-A-21-398358

Employer:
Central Advertising - General Practitioners
Department:
Amersham Vale Practice, Waldron Health Centre
Location:
New Cross
Salary:
TBC

This advertisement has been placed by the organisation named in the 'Department' section above.

Should you require further information regarding this vacancy please contact the organisation direct.


Practice Manager – Advert

Amersham Vale Practice is a large and innovative GP practice based in New Cross currently rated “Good” by the Care Quality Commission. The Practice is a five-partner training practice with a highly skilled multi-disciplinary team of salaried GPs, ANPs, Practice Nurses and a Clinical Pharmacist along with regular trainees from all disciplines. We also have an experienced, friendly, committed and well-staffed administrative team providing PMS services to its population of approximately 13,000 patients.

We are seeking a forward thinking, motivated, experienced practice manager with excellent organisational, financial and communication skills, along with a flexible and proactive approach and strong, compassionate leadership skills to support the whole team on a daily basis through rapid change and day-to-day challenges.

The successful candidate will work with the Partners to ensure the development of the practice, meeting the current needs of the patients as well as the practice’s vision for the future.They will be expected to oversee a wide range of areas including HR, finance, patient services, as well as ensuring all statutory requirements are met and ensure engagement with the local NHS community.

This is a full-time position working over 5 days per week with a salary range of £50,000-£60,000 per annum depending on the existing skills and experience of the successful candidate.

Please apply via email to NHS Jobs (ref J180 - A-21-398358) by the closing date of by 1st March. Interviews are anticipated to take place w/c 8 March.


N
N

Practice manager

National Health Service

London, London
6 days ago
London, London
6 days ago

Practice manager

Triangle Surgery

The closing date is 01 June 2021

Job overview

Full/Part Time practice manager required to work in a efficient and dynamic practice,rated GOOD by the CQC.The applicant MUST have experience working in a business or managerial role within general practice,and should be fluent with EMIS,reporting and claiming,and other practice based IT systems,The applicant should have good communication and organisational skills,and provide leadership.

Applicants from a non NHS general practice background will not be considered.

Main duties of the job

The candidate should be:

1) well organised and able to multi task,and prioritise

2) Be familiar with governance and policies as applicable to general practice

3) Be able to communicate effectively with the team,provide leadership and mentorship.

4)Be proficient with IT and software as applicable to general practice,suchh as CQRS,emis web and searches,open exeter

5) Be able to conduct appraisals and performance reviews for staff

6) Be flexible and aware of the constant change in general practice,and be able to ensure the practice is represented in CCG and PCN meetings.

About us

We are a small practice,with a young ,dynamic team looking for a enthusiastic and receptive manager who can provide effective structure and leadership for the staff.

We have 3 doctors and 2 nurses who provide an effective clinical service,and are able to achieve good QOF achievements.

We practice an ethos of transparency and accountability.

Job description

Job responsibilities

1. Job Description The Practice Manager shall be responsible for the efficient, effective and safe management of the Practice, and ensure the well-being of patients, doctors and staff, and the successful smooth running of the Practice 2. Partner Secretary and Administrator Compile the agenda for all meetings (management/clinical etc.) Convene, attend, participate in and be responsible for the minutes of meetings when required Organise and participate in staff meetings Arrange all administration regarding the Health and Social Care Board Personally support the Partner(s) in matters relating to management Be responsible for adequate medical cover and arrange Locums when necessary Remind Partner(s) of agreed Practice policy 3. Personnel and Health & Safety Management The recruitment, selection and induction of employees, ensuring that initial Health and Safety instruction is provided Manage the activities of all clerical, secretarial and administration / support staff, ensuring an effective service is provided Ensure all administration records required are completed in an accurate and timely manner (including patient records) Ensure all Health and Safety statutory obligations and legislation are adhered to, ensuring compliance with same, including risk assessment, accident reporting and investigation To undertake disability assessments and Health and Safety assessments and reviews, including the recommendation and implementation of improvements To maintain records of staff training and immunisations including those required by the General Practice contract To maintain files relating to insurance and the maintenance of essential Practice contracts, including the disposal of chemical waste, CCTV, fire and intruder alarms required by law or good practice ensuring that support contracts for necessary maintenance are in order Communicate agreed Practice Policy to staff and introduce systems to support such policies Be responsible for an effective appraisal/personal development system and any resulting training or disciplinary procedures Ensure fair and consistent application of all personnel policies and procedures, including disciplinary and grievance procedures, ensuring the Practice meets its legal obligations To determine and maintain an efficient and cost-effective level of staffing and hours of work required for the running of the Practice, including arranging duty and holiday rotations and liaise with staff to provide satisfactory cover for same To administer all systems for fair employment and equal opportunities To liaise with professional HR advisers as/when required for non-routine personnel queries 4. Patients To act as the Practice complaints officer in line with DHSS&PS regulations, including: taking complaints and replying to complainants, recording complaints, investigation of complaints and recording the outcome, advising complainants, recommending remedial actions and implementing recommendations and staff training, filing applicable complaints , periodically reviewing Practice systems and improving procedures in line with statutory requirements and general efficiency Supervise the updating of Practice leaflets and notices and ensure that appropriate information is available to patients Support the staff in any difficult contact with patients 5. General Management Perform Payroll duties and make appropriate returns to Inland Revenue and Health Services Superannuation Scheme Ensure compliance with all statutory and legal regulations Effect and maintain Practice insurance policies; public and third party liability, employers liability, premises and equipment, liaising as required with insurers and professional advisers Ensure security of personnel and property Be responsible for supplies, both medical and administrative Manage buildings, extensions, repairs, decorations, fixtures and fittings, gardening and maintenance of exterior Maintain high standards of hygiene Arrange systems management of the computer, all aspects of training, development, applications and integration Deal with correspondence/e-mails etc. Liaison with the Board, Belfast Health and Social Care Trust, Local Commissioning Group, Business Services Organisation etc. Ensure Practice is up-to-date with all new developments General office administration and reception cover if necessary 6. Information Technology and associated clinical recording systems Train, supervise staff in use of IT Supervise the preparation of the appointments book, searches, data recording, PC download and other upgrades as necessary. Knowledge of Microsoft Office (including Excel, PowerPoint), internet and e-mail. Responsible for systems administration 7. Clinical Governance and Performance/Quality Management Manage any Performance and Quality Management programme as required by the Board, working closely with external auditors as directed Prepare annual reports for the Board as required Prepare the Practice for any external inspection visits Personal development of all staff/nurses and GPs Significant event analysis/critical incident appraisal 8. Confidential Matters Deal personally with any confidential matter about the Practice or the Partner(s) and reports to any official or professional body Ensure that all staff are aware of the importance of protecting any confidential information about patients, doctors or colleagues 9. Miscellaneous Perform any duty specifically designated by the Partner(s) as being properly the responsibility of the Practice Manager This job description may be updated from time to time to reflect the on-going changes in office

Person Specification

Qualifications

Essential

  • Must be well presented,fluent in verbal English,and writing as well as fluent typing skills.
  • Should have a good knowledge on how to calculate staff wages,use payroll software,and on how to calculate staff hours,annual leave,and any variation in pro-rata wages.

Desirable

  • sound knowledge of HR issues,and employment law.

Experience

Essential

  • Must have experience at working at a senior administrative or managerial level in a NHS general practice.
  • Must be competetn with the IT systems EMIS web,open exeter,PCSE online,Cqrs.
  • Must be experienced and competent at leading a team,and providing supervision and mentorship.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Triangle Surgery

Address

2 Broomhill Road

Wandsworth

London

SW18 4HX


Employer's website

https://www.trianglesurgery.co.uk/

N
N

Practice Manager

National Health Service

London, London
4 days ago
London, London
4 days ago

Practice Manager

Millbank Medical Centre

The closing date is 28 February 2021

Job overview

We are looking for an exceptional Practice Manager with strong leadership skills, highly motivated with a positive can do attitude.

You will ideally have previous Primary Care, Practice Manager experience, or high position management experience within the NHS. Finance and HR skills are crucial in this high pressured role.

This is a great opportunity to join an established practice in the heart of Belgravia, London.

Main duties of the job

You should ideally have strong interpersonal skills with excellent leadership abilities.

Your responsibilities will cover all aspects of practice management including:

  • Strategic Management and planning
  • Financial Management
  • Human Resources
  • Health and Safety
  • Information management and technology

About us

We are an established practice in the heart of Belgravia. Our team compromises five receptionists, a secretary, data clerk, practice administrator, Health Care Assistant, Clinical Pharmacist, Care Navigator, First Contact Physio, Treatment Room Nurse, one sessional GP and two GP partners.

The practice strives to continually grow and adapt to the latest technology. As a practice we look forward to developing and expanding our services.

Job description

Job responsibilities

The post holder will:-

  • Keep abreast of current affairs and identify potential threats and opportunities
  • Work with the Partners to agree the practice strategy, formulate objectives, and research and develop ideas for future practice development
  • In conjunction with the the partners, monitor and evaluate performance of the practice team against objectives, identify and manage change
  • Ensure the practice meets the terms of all commissioned NHS and other contracts including completing contract and quality returns
  • Prepare and annually update the practice development plan and Business Continuity plan and oversee the implementation of the aims and objectives

Financial management

  • co-ordinate and maintain the financial viability of the Practice, ensuring appropriate record keeping is maintained and reporting systems are in place. Set budgets and prepare financial reports.
  • Ensure all Income streams are robustly managed to maximise practice profits.
  • Ensure all expenditure is cost effective and relevant to the running of the business.
  • Understand and report on the financial implications of contract legislation changes.
  • Manage practice accounts, submit year-end figures promptly
  • Manage NHS pensions submissions for staff and partners on a timely basis.

Communications

  • Responsible for internal and external communication strategies including communications with patients to ensure the practice service meets their needs.
  • Chair effective practice meetings and ensure all staff understand and engage positively with practice developments.
  • Attend regular meeting with practice team and weekly meetings with partners.
  • Ensure that effective mechanisms are in place for reporting relevant information to CQC and any other mandatory data reporting that is required.

Human Resources

  • Responsibility for the recruitment, retention and management of all staff
  • Ensure appraisals, training needs assessments, mentoring and HR systems are up to date
  • Implement effective systems for the resolution of disputes and grievances.
  • Carry out monthly payroll function and ensure prompt submission of data to HMRC.

Operational Management

  • Ensure development and maintenance of practice protocols and procedures is carried out. Ensure reviews and updates in line with current and future legislative requirements are carried out and ensure practice meets core NHS and Care Quality Commission clinical and non-clinical standards.

Health and safety

  • Responsibility for ensuring annual health and safety reviews of practice and staff risk assessments where necessary and ensuring safety of both staff and patients at all times.

Patients Services

  • Have an overview of all aspects of patient care and delivery of services, management of patient complaints, patient involvement, and patient participation group.

Information Management and Technology

  • Manage the development and integration of practice IT and telephone systems including electronic patient medical records and links with external organisations
  • Have an overview of GDPR and an understanding of where to seek advice and clarification on data protection matters

Personal/Professional Development

  • Responsible for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
  • Participate in an annual individual appraisal including taking responsibility for maintaining a record of own personal and/or professional development.

External Representation

  • When required, attend, support and represent the practice view at meetings, contract negotiations or meetings ensuring key decisions are communicated to the Partners at Team meetings.

Person Specification

Experience

Essential

  • Experience working in Primary Care

Qualifications

Essential

  • GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Millbank Medical Centre

Address

20 Page Street

London

SW1P 4EN


Employer's website

https://www.millbankmedicalcentre.co.uk

N
N

Deputy Practice Manager

National Health Service

Beckenham, London
2 days ago
Beckenham, London
2 days ago

Deputy Practice Manager

Elm House Surgery

The closing date is 28 February 2021

Job overview

Deputy Practice Manager - Beckenham

A vacancy has arisen for a full-time Deputy Practice Manager to join our friendly team in Beckenham.

We are a large, well-established dual practice composed of 7 GP Partners & 1 Managing Partner, serving a combined list size of over 30,000 patients.

We are looking for an exceptional individual who demonstrates outstanding leadership and customer care skills.

The principal objective of this role is to take responsibility for the effective and efficient day to day running of the practice, deputising for the Managing Partner in her absence. The Deputy Manager will ensure the provision of optimum levels of patient care at all times and seek to improve existing practices. They will act as an advocate for patients, and be responsible for complaints handling and patient feedback.

Proven personnel management experience is essential. Previous experience of working within General Practice is highly desirable.

Main duties of the job

The ideal candidate will be enthusiastic, dynamic and forward thinking. They will need to be resilient enough to manage conflicting pressures whilst remaining enthusiastic and upbeat.

The post holder will be expected to demonstrate a methodical, proactive and organised approach to ensure they work to multiple demands and priorities in a fast paced environment.

We are looking for someone who is kind, considerate, an excellent listener, and most importantly, someone who knows how to put patients first, each and every time.

About us

We aim to provide a high quality, accessible and comprehensive service to patients, and a supportive environment in which to work. We encourage the personal development of all staff.

Our dedicated and friendly practice team includes GPs, Nurse Practitioners, Practice Pharmacists, Specialist Nurses, HCAs, Social Prescriber and a full complement of support staff.

We are an active members of Beckenham Primary Care Network.

We are a high QOF and KPI achiever, have been rated as 'Good' by CQC, and offer a range of enhanced services.

We are a forward thinking, progressive and innovative organisation, constantly working to improve standards, the patient journey and clinical outcomes. We offer a fulfilling and supportive working environment where learning, education, openness and development are at the heart of what we do.

We have a modern, purpose built building, and both practices are accredited training practices.

We offer competitive salaries, NHS pension and attractive benefits.

Job description

Job responsibilities

Deputy Practice Manager

Job Description

POST TITLE: Deputy Practice Manager

RESPONSIBLE TO: Managing Partner & Partners/ Directors

SURGERY: Elm House Surgery and Cator Medical Centre

HOURS: 37.5 per week (minimum of 4 days per week)

Summary:

The principal objective of this role is to take responsibility for the effective and efficient day to day running of the practice, deputising for the Managing Partner in her absence.

The successful candidate will manage the rota, and work closely alongside the Appointments Co-ordinator to maximise access and ensure correct use of appointments.

The Deputy Manager will ensure the provision of optimum levels of patient care at all times and seek to improve existing practices. They will act as an advocate for patients, and be responsible for complaints handling, patient feedback and outreach. They will lead on the development of the PPG, and will represent the practices in driving forward patient engagement.

The post holder will be expected to demonstrate a methodical, proactive and organised approach to ensure they work to multiple demands and priorities.

Job Responsibilities:

General:

  • Provide high level managerial support to the Partners and practice. Ensure the smooth operation of practice functions at all times
  • Provide proactive supervision of the administrative and reception teams in conjunction with the Line Managers. Deputise for the Managing Partner in her absence
  • Ensure effective and timely communication to all team members
  • Co-ordinate and deliver bi-monthly Line Manager meetings, producing agendas and minutes as appropriate
  • Assist with the compilation and updating of practice policies and procedures ensuring compliance amongst the team
  • Assist with facilitating adherence to the practices clinical governance framework and ensure compliance with CQC.
  • Assist with the maintenance and updating of the practice intranet (GPNet)
  • Attend external meetings as required and agreed with the Managing Partner (such as the Practice Manager Forum).
  • Encourage good working practices between members of the team. Proactively work to boost morale and motivation.

Rota Management:

  • Line management responsibility for the Appointments Co-ordinator
  • Proactive management of the rota and appointments system for GPs, nurses, HCAs plus attached staff for both surgeries.
  • Day to day monitoring of the appointment schedule to ensure correct utilisation of appointments. Ensure that appointment usage is maximised at all times.
  • Verify the clinic schedules rectifying any anomalies/ errors. Report any discrepancies.
  • Continually review patient access and the configuration of appointments to reflect demand and need
  • Manage the organisation of designated flu clinics such as flu
  • Recognise when additional cover is required and arrange locums as necessary. Assist the Appointments Co-ordinator in inducting and welcoming locums to the surgery
  • Ensure the locum packs are maintained and updated
  • Induct and support medical students on placement at the practice

Patient Services:

  • Ensure that the provision of optimal levels of patient care is the first consideration of the team.
  • Develop the Line Managers to ensure that the teams deliver exacting standards of customer care
  • Facilitate and co-ordinate customer care training at regular intervals

Complaints Handling:-

  • Act as the practice Complaints Manager - follow the in-house complaints procedure to proactively manage and respond to patient complaints, both verbally and in writing.
  • Review and update the practice complaints policy ensuring that all patient complaints leaflets and in house posters are up to date.
  • Maintain all documentation in relation to patient complaints. Update and review the rolling complaints log.
  • Attend and facilitate quarterly practice complaints meetings.
  • Complete the annual complaints return for NHS England.

Patient Participation Group (PPG):-

  • Manage the Patient Participation Groups (PPGs), revising membership and co-ordinating meetings as required.
  • Produce agendas and minutes for PPG meetings.
  • Facilitate patient surveys, producing reports on the results and leading on an action plan
  • Drive forward the engagement of the PPG at PCN and Bromley level. Develop the functions of the PPG to best meet the needs of the local demographic.

Patient Engagement:-

  • Manage all elements of patient comments, suggestions and feedback including reviews left on NHS Choices and Friends & Family.
  • Respond to patient compliments and maintain an active log
  • Responsible for reviewing and updating the practice leaflets as often as required.
  • Responsible for producing, reviewing and updating other patient advice leaflets (such as access to records) as required.
  • Responsible for producing quarterly practice newsletters.
  • Responsible for maintaining and updating the practice websites.
  • Responsible for increasing our social media profile and managing the practice twitter accounts

Partnership Working

  • Engage fully with the vision of the Beckenham PCN and support the Clinical Directors In their patient engagement strategy
  • Attend Bromley CCG meetings and other relevant organisations on behalf of the Managing Partner when required.

Health & Safety

Act as the designated Health & Safety Officer for the practice

Ensure that the practice and practice staff comply with all Health & Safety legislation and procedures

Compile and update all policies and procedures in relation to Health & Safety

Ensure that Health & Safety risk assessments are carried out at appropriate intervals, ensuring that any necessary actions are taken and records are maintained.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be required to undertake all other duties that may be reasonably asked of you.

Person Specification

Qualifications

Essential

  • Educated to A Level or equivalent. Demonstrably operating at this level/ above
  • Excellent level of literacy (English Language GCSE Grade C or equivalent)
  • Evidence of continuing professional development

Desirable

  • Educated to degree level or equivalent in an appropriate subject
  • Customer care training & certification

Experience

Essential

  • Demonstrable people management experience in a customer care environment
  • Proven experience of working under pressure and multitasking
  • Proven experience of facilitating and leading meetings

Desirable

  • Management experience in a primary healthcare/ GP Practice setting
  • Knowledge of Emis Web clinical system
  • Complaints handling experience including the compilation of written responses

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elm House Surgery

Address

Elm House Surgery

379 Croydon Road

Beckenham

Kent

BR3 3FD


Employer's website

https://elmhousesurgery.com/

N
N

Practice Manager

National Health Service

London, London
2 days ago
London, London
2 days ago

Practice Manager

THE ROWANS SURGERY

The closing date is 05 March 2021

Job overview

Through innovative ways of working, the practice manager will be responsible for the day to day operations, lead the team in promoting Equality and Diversity, Quality & QI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensure the practice complies with CQC regulations.

Main duties of the job

The candidate would have knowledge and skills to manage and coordinate all aspects of practice functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

About us

The Rowans Surgery is a Practice Managed by East Merton Primary Care Network situated in Mitcham with a registered population of over 7000 patients and is led by the Managing Director and the Clinical Lead. The practice has 5 salaried GPs, a practice pharmacist, 2 practice nurses supported by a management and administration team. It is also part of a wider estates development programme with a planned move to a new building in 2 years.

Vision -Achieving Excellence to Support Health and Wellbeing.

Mission statement -A motivated team creating and maintaining a culture of excellence to improve the health and wellbeing of the registered population of Rowans by:

Making decisions about our future that enable us to meet the needs of the local population

Creating time to provide training, recognition and peer support for our team

Building our long term resilience by maintaining our work life balance

Job description

Job responsibilities

The following are the core responsibilities of the practice manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The practice manager is responsible for:

a. Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

b. Functional management of all clinical and administrative staff

c. Direct line management of staff

d. Managing the recruitment process for the practice

e. Establishing, reviewing and regularly updating Job Descriptions and Person Specifications

f. Managing contracts for services i.e. cleaning, gardening, window cleaning etc

g. Leading change and continuous improvement initiatives

h. Coordinating the reviewing and updating of all practice policies and procedures

i. Coordinating and lead the compilation of practice reports and the practice development plan

j. Developing, implementing and embedding an efficient business resilience plan

k. Managing the financial elements of the practice, including budgets, petty cash, etc. in conjunction with the partners

l. Ensuring the team reach QOF targets (supported by the nursing and administrative leads)

m. Coordinating the practice diary, ensuring meetings are scheduled appropriately

n. Liaising at external meetings as required

o. Marketing the practice appropriately

p. The producing of practice newsletters on a quarterly basis

q. Managing the Patient Participation Group

r. Managing all complaints effectively

s. Ensuring compliance with legislation and deal with disciplinary issues accordingly

t. The management of the premises, including health and safety aspects such as risk assessments and mandatory training

u. Managing the practice IT system, delegating staff to act as administrators.

v. Ensuring compliance with IT security and IG

w. Coordinating of all projects within the practice

x. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

y. Maintaining the practice and NHS website

In addition to the primary responsibilities, the practice manager may be requested to:

a. Deputise for the partners and executive leadership team at internal and external meetings

b. Act as the primary point of contact for NHS(E), CCG, PCN, community services, suppliers and other external stakeholders

Identify opportunities for audit / Quality Improvement

Person Specification

Qualifications

Essential

  • Good standard of education with excellent literacy and numeracy skills
  • NHS Management Experience
  • Experience of working with the general public
  • Experience of managing accounting procedures including budget and cash flow forecasting
  • Experience of working in a health care setting
  • Experience of managing large multidisciplinary teams
  • Experience of performance management, including appraisal writing, staff development and disciplinary procedures
  • Experience of successfully developing and implementing projects
  • Experience of workforce planning, forecasting and development
  • NHS / Primary Care General Practice experience
  • Ability to exploit and negotiate opportunities to enhance service delivery
  • Excellent communication skills (written, oral and presenting)
  • Strong IT skills (generic)
  • Excellent leadership skills
  • Strategic thinker and negotiator
  • Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
  • EMIS / Systmone / Vision user skills
  • Effective time management (Planning & Organising)
  • Ability to network and build relationships
  • Proven problem solving & analytical skills
  • Ability to develop, implement and embed policy and procedure
  • Ability to motivate and train staff
  • Polite and confident
  • Flexible and cooperative
  • Excellent interpersonal skills
  • Motivated and proactive
  • Ability to use initiative and judgement
  • Forward thinker with a solutions focused approach
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Confident, assertive and resilient
  • Ability to drive and deliver change effectively
  • Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Maintains confidentiality at all times

Desirable

  • Educated to degree level in healthcare or business
  • Leadership and / or Management Qualification
  • AMSPAR Qualification
  • Relevant health and safety experience
  • Experience of chairing meetings, producing agendas and minutes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website (opens in a new window). From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks For Overseas Applicants (opens in a new window).

Employer details

Employer name

THE ROWANS SURGERY

Address

1 Windermere Road

London

SW16 5HF


Employer's website

https://www.rowanssurgery.co.uk/

Job Type

Full Time

Posted

3 days ago

Description

Assistant Practice Manager

Five Elms Medical Practice

The closing date is 28 February 2021

Job overview

To assist the Practice Manager in providing leadership and management skills to enable the Practice to meet agreed aims and objectives within a profitable, efficient, safe and effective working environment

An exciting opportunity has been created to work within a friendly, well established medical practice.

This position would ideally suit someone who is already in this role or someone looking to move up from their current position within a primary care setting

Main duties of the job

You will be working along side the Practice Manager tosupport various duties within the Practice.

You will need to demonstrate excellent communication skills and the ability to work in a busy environment, prioritising work to meet targets and deadlines.

You will have a flexible approach to work and be able to cover colleagues during leave or busy periods.

About us

Our partners are motivated, supportive and engaging with training and career development.

We have excellent relationships with local practices and other community services and we a part of a wider group of healthcare professionals working in a Primary Care Network.

We are a Practice of:

  • 4 Gp's
  • 2 Practice Nurses
  • 1 Healthcare Assistant
  • Administration team

Job description

Job responsibilities

Assistant Practice Manager: Job Description

Title: Assistant Practice Manager

Department: General Practice

Location: 2 Halbutt Street Dagenham RM9 5AS

Accountable to: Halbutt Street Surgery

Reports to: Practice Manager

Job Summary:

To assist the Practice Manager in providing leadership and management skills to enable the Practice to meet agreed aims and objectives within a profitable, efficient, safe and effective working environment

Job Responsibilities:

Strategic Management & Planning

Contribute to Practice strategy; formulate objectives and research and develop ideas for future Practice development

Monitor and evaluate performance of the Practice team against objectives.

Develop and maintain effective communication both within the Practice and with relevant outside agencies

Oversee the implementation of the aims and objectives of the Practice

Human Resources: Assist the Practice Manager in:

Overseeing the recruitment and retention of staff and provide a general personnel management service

Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff

Manage staffing levels within target budgets

Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role

Develop and implement effective staff appraisal and monitoring systems

Support and mentor staff, both as individuals and as team members

Implement effective systems for the resolution of disputes and grievances

Keep abreast of changes in employment legislation

Maintain up to date HR documentation (including job descriptions, employment contracts and employment policies)

Organisational

Convene meetings, prepare agendas and ensure distribution of minutes as necessary

Develop Practice protocols and procedures, review and update as required

Develop and review Health & Safety policies and procedures and keep abreast of current legislation

Arrange appropriate maintenance for Practice equipment

Patient Services: Assist the Practice Manager in:

Adopt a strategic approach to the development and management of patient services

Ensure service development and delivery is in accordance with local and national guidelines

Ensure that the Practice complies with NHS contractual obligations in relation to patient care

Maintain registration policies and monitor patient turnover and capitation

Oversee and/or develop repeat prescribing systems

Oversee and/or develop and manage an effective appointment system

Routinely monitor and assess Practice performance against patient access and demand management targets

Maintain an effective complaints management system

Liaise with patient groups

Information Management & Technology

Keep abreast of the latest development in primary care IT including DoH initiatives such as EPRs and disease coding, and regularly update the Practice Management Team

Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training

Ensure that the Practice has effective IT data security, back-up, maintenance and disaster recovery plans in place

Maintain the Practices website

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

Assist the Practice Manager in implementing the full range of promotion and management of their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Standard Operating Procedures, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

  • Ensuring job holders across the Practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
  • Maintain an up to date knowledge of health and safety and infection control statutory and best practice guidelines to ensure implementation across the business
  • Using personal security systems within the workplace according to Practice guidelines
  • Awareness of national standards of infection control and cleanliness and regulatory/ contractual/professional requirements, and good practice guidelines
  • Correct use of Personal Protective Equipment (PPE)
  • Use and monitoring of the correct use of Standard operating Procedures for cleaning and infection control
  • Responsible for correct hand hygiene of self and others
  • Ownership of infection control and clinically based patient care protocols, and implementation of those protocols within the team
  • Active observation of current working practices across the team in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
  • Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
  • Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
  • Safe management of sharps procedures including training, use, storage and disposal
  • Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
  • Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
  • Undertaking periodic infection control training (minimum twice annually)
  • Routine management of own team/team areas, and maintenance of work space standards
  • Waste management including collection, handling, segregation, container management, storage and collection

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
  • Attendance at the quarterly Protected Time Meetings
  • Attendance at all Mandatory and Statutory training requirements as indicated by the Partners

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

  • Apply all Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by the Practice Manager or Practice Partners

Person Specification

Qualifications

Essential

  • Good level of education to GCSE standard or equivalent

Experience

Essential

  • Experience of working with and managing confidential data
  • Experience of UK General Practice/NHS/Primary Care
  • Experience of using EMIS Web
  • Experience of working with the public
  • Experience of chairing meetings and taking minutes
  • Excellent communication (oral and written) and outstanding interpersonal skills
  • Ability to work in a busy environment to prioritise delegate and work to tight deadlines
  • Excellent interpersonal skills
  • Ability to organise, motivate and train staff
  • Good personal organisation
  • Good keyboard and computer skills
  • Ability to listen and empathise
  • Appropriate IT knowledge, skills and experience
  • Good time management

Desirable

  • Experience of Windows 10 applications
  • Experience of working with and managing confidential data
  • Experience of managing complaints
  • Excellent leadership skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website (opens in a new window). From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks For Overseas Applicants (opens in a new window).

Employer details

Employer name

Five Elms Medical Practice

Address

2 Halbutt Street

Dagenham

Essex

RM9 5AS


Employer's website

https://www.fiveelmsmedical.co.uk/