practice manager jobs

Near bath, south west
9Jobs Found

9 jobs found for practice manager jobs Near bath, south west

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practice Manager

National Health Service

Winscombe, SW
1 day ago
Winscombe, SW
1 day ago

practice Manager

Winscombe and Banwell Family Practice

The closing date is 31 March 2021

Job overview

Winscombe and Banwell Family Practice is a well-established, forward thinking, training and teaching Practice committed to providing high quality care to its expanding list of 9,700 patients. We are located in the heart of the Mendips 30 minutes South of Bristol.

The practice is part of the innovative Pier Health Group super-partnership and PCN offering exciting opportunities for multiple practice collaborative working.

We are looking for a Practice Manager who is forward thinking to join our Friendly team.

We are high QOF performers and were rated as Good across the board at our last CQC inspection.

Main duties of the job

The ideal candidate will be versatile, highly motivated, well organised, and capable of multi-tasking in a high pressure environment. They will provide stability and leadership in a constantly changing NHS and contribute to sustaining and further improving the exceptional level of care we provide.

Essential to this position is experience in staff management, regulatory compliance, information governance and IT, together with strategic vision, strong communication and leadership skills and the ability to adapt to and manage change.

Previous NHS experience is desirable but not essential.

Salary will be dependent on skills, experience and qualifications.

About us

We are long established GP practice with approximately 9,700 patients.

You will be working alongside a Friendly team of 4 GP partners, 4 Salaried GPs, 2 Advanced Nurse Practitioners, a Clinical Pharmacist plus a team of Nurses and Healthcare Assistants as well as experienced finance and administrative support staff.

As a Practice we believe in compassionate, patient centered care with a strong emphasis on continuity and have consistently received some of the highest patient feedback scores in our area.

Job description

Job responsibilities

WINSCOMBE & BANWELL FAMILY PRACTICE

Job Description

Name:

Position: Practice Manager

Responsible to: Partners

JOB DESCRIPTION

Given the rapid pace of change in the NHS, and the wide scope of the role of the Practice Manager, it is important to note that this Job Description is intended to give an overview and flavour of what is expected of the role at the present time: change is inevitable and that is one of the things that makes the role of the Practice Manager so interesting and rewarding.

Business planning, strategy and change management

  • Provide strong leadership to the Practice team and the patient community through periods of change and development
  • Provide strategic management and identify opportunities for Practice development and expansion
  • Use change management techniques to implement change within the Practice when change is driven by internal initiatives or initiatives from the wider NHS.
  • Work collaboratively with other Practices and providers in the innovative Pier Health Super Partnership and Primary Care Network, to maximise income and services delivered to patients in the local area

HR and Staff Management

  • To develop and maintain good employee/employer relationships
  • Overall responsibility for recruitment and selection of staff working, including contracts of employment and job descriptions and relevant associated checks and paperwork
  • Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary
  • Keep up to date with current employment legislation
  • To maintain good communication at all times with the Practice team, ensuring that staff are aware of any changes affecting the Practice
  • To ensure that suitable facilities are available to enable all staff to work within the practice
  • Facilitate the development of a multi-disciplinary effective primary health care team working including relationships with other Practices and healthcare providers
  • Ensure appropriate support for recently appointed staff members
  • Encourage personal staff development and motivation by means of the appraisal system and other mechanisms

Financial management (with the support of the Finance Manager)

  • Ensuring that robust and secure financial processes are in place.
  • Ensuring that there is a robust system for administration of PAYE for Practice staff and of the NHS Pension and Stakeholder Pension Schemes
  • Ensure the contractual requirements of the commissioners (CCG, NHS England, Public Health and others as appropriate) are fully met and complied with so that Practice income is maximised
  • Support the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services
  • Negotiate with drug companies and all suppliers the best discounts available
  • Directly contribute to profit improvement by exploring areas for increasing income and reducing costs

Knowledge, Information Governance and application of IT systems

Ensure compliance with current information governance systems and requirements (eg GDPR and the UK Data Protection Act 2018)

Work with IT and technical support to ensure all Practice IT and telephone systems are functioning effectively

Identify opportunities to develop the Practice IT and telephony infrastructure to enhance patient care and/or operational efficiencies

Oversee the development and maintenance of the Practices intranet communications system, GP Team Net

Act as the practice Caldecott Guardian

Patient communications and engagement

  • Manage and where possible defuse patient complaints
  • Ensure reporting of complaints in line with national requirements
  • Work with, support and help the PPG continue to develop to act as an important channel of Practice patient communications and engagement
  • Identify opportunities to enhance patient communications relating to their healthcare using digital technology
  • Ensure effective communications with the registered patient population in order to keep them abreast of Practice changes and developments

Regulatory compliance, health & safety and risk management

  • Ensure there are robust health & safety and risk management processes in place that support and protect staff, patients and visitors
  • Ensure compliance with CQC registration requirements
  • Ensure compliance with other regulatory requirements eg fire safety, HSE
  • Continually review policies, procedures and processes to ensure that robust evidence is in place for inspections by CQC or other statutory bodies (eg Healthwatch)
  • Ensure staff are kept aware of regulatory issues and the importance of compliance on an individual basis
  • Ensure there is adequate insurance in place at all times, including employers and public liability

Operational and premises management

Ensure there are robust systems in place for premises checks including fire safety

Ensure premises or equipment problems are resolved as promptly as possible to ensure a safe and comfortable environment for staff, patients and visitors

Liaise with NHSE in notional rent review (every 3 years)

Person Specification

Qualities

Essential

  • Personable and approachable
  • Self-motivated and confident able to work with minimal direction
  • Adaptable and innovative
  • Enthusiasm, with energy and drive
  • Gains respect by example, fairness. Integrity & leadership
  • Trustworthy, honest, reliable, caring and sympathetic
  • Proactive strategic thinking with a clear vision
  • Confidential and conscientious
  • Hard working, reliable and resourceful
  • Willing to work flexible hours as necessary
  • Considered, steady approach
  • Diplomacy

Qualifications

Essential

  • Evidence of a sound education to A level standard or equivalent
  • Evidence of a commitment to continuing professional development
  • Experience

Desirable

  • Degree level certification
  • Relevant management or finance qualification
  • Management experience in the NHS or in practice management

Skills

Essential

  • A solutions focused approach to problem solving
  • Intelligent with a fast learning ability
  • Effective communication (oral and written) and excellent inter-personal skills
  • Ability to listen and empathise
  • Delegation and empowerment of staff
  • Highly computer literate with appropriate IT skills
  • Leadership skills, including excellent people management skills
  • Good time management & ability to prioritise
  • Customer service and complaints resolution
  • Negotiating and managing conflict
  • Able to manage change and cope with pressure
  • Networking and facilitation
  • Motivational

Desirable

  • Project management
  • Change management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Winscombe and Banwell Family Practice

Address

Hillyfields

Winscombe

North Somerset

BS25 1AF


Employer's website

https://www.winscombebanwellsurgery.nhs.uk/

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Therapy Administrator & Admin Team Manager - Therapies, Band 4

National Health Service

Bath, SW
Today
Bath, SW
£21.892k - £24.157k Per Year
Today
£21.892k - £24.157k Per Year

Job Reference: 427-M20210151

Employer:
Royal United Hospitals Bath NHS Foundation Trust
Department:
427 Adult Therapies
Location:
Bath
Salary:
£21,892 to £24,157 pa

The Royal United Hospitals Bath NHS Foundation Trust provides acute treatment and care for a catchment population of around 500,000 people in Bath, North East Somerset and West Wiltshire. We provide 759 beds and a comprehensive range of acute services including medicine and surgery, services for women and children, accident and emergency services, and diagnostic and clinical support services. The CQC recently rated the care we provide as outstanding .

New colleagues can look forward to a warm welcome and a future full of opportunities at our Trust. You will work alongside high calibre staff, many of whom have a national and international reputation for specialist expertise and world-class care, focusing on providing the best services to our patients. Our values are simple; Everyone Matters, Working Together, Making a Difference, and represent our aspiration for the type of hospitals we want to be.

Bath is a wonderful place to live and work. Our main hospital site is 1.5 miles from the city centre and is served by great transport links including Park & Ride services and the national cycle route 24, 244. Bath offers excellent leisure and shopping facilities, and a thriving cultural scene.

If we receive high level of applications, the vacancy may close early. So, we encourage you to submit your application as soon as possible. If you feel you need additional time, please contact recruitment to discuss if we can help.


Therapy Administrator & Admin Team Manager - Therapies, Band 4

The therapy department at the RUH is seeking an enthusiastic and experienced administrator to lead the therapy admin and reception team, comprising of eight members of staff.

The permanent post involves providing secretarial, administrative and clerical services which support patient activity in the therapy department.

We have a busy and innovative outpatient department with multiple professions and services, based in the new Brownsword Therapies Centre.

The post holder will have a central role in providing admin support for the outpatient team and be the main contact for external users of the building/resources.

The full time post offers an interesting variety of tasks, and the successful candidate will have excellent communication skills with the ability to work well in a team.



Equal opportunities

We are an equal opportunities employer and welcome applications from all sections of the community.

Privacy Notice

If you are offered a position at the Trust, your information will be transferred into the national NHS Electronic Staff Record database and a local file will be created and retained at the Trust. For further information about how we use your data, please refer to our privacy notice.

Notifications & Communication
All communication is via email/NHS Jobs. Please check these regularly. If you are not contacted within 4 weeks of the closing date (5 weeks for consultants) please assume you have not been shortlisted for interview. Unfortunately, due to the volume of applications we receive, we cannot provide feedback on application forms.

References
We will request references covering the last 3 years of work or study by email. One referee must be your current/most recent line manager or tutor. Please supply an organisational email address for your referees on your application form so that we can verify the reference.

Disclosure & Barring Service
All posts are subject to a DBS check at the appropriate level, as per guidelines set out by the DBS.

Tier 2 Sponsorship
Applicants who need Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, they may not be appointed to a post if a suitable candidate with existing right to work in the UK is appointable as we are unlikely to satisfy the Resident Labour Market Test required by UKVI. For further information please visit UK Visas and Immigration website.

Smokefree Site

The RUH is an entirely smokefree site – colleagues, patients and visitors are not permitted to smoke anywhere in our grounds.

Please note, unlesss specifically agreed with the Recruiting Manager, the Trust is not able to pay interview travel expenses.

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Clinical Team Manager

National Health Service

Chippenham, SW
5 days ago
Chippenham, SW
5 days ago

Clinical Team Manager

Medvivo

The closing date is 07 March 2021

Job overview

We have an exciting opportunity for a passionate Advanced Clinical Practitioner to join a clinical team who are passionate about the level of service provided to our patients.

This is a unique role where you will have the chance to lead, inspire and develop a team of dedicated clinicians, whilst maintaining a key patient facing responsibility.

You will be dedicated to the clinical management and leadership of the non-medical prescribing team who are responsible for the delivery of a safe, efficient and reliable service.

You will act as a clinical expert and role model for delivery of care at the highest level. Working closely with the Associate Director of Clinical Services and existing Service Leads, your focus will be to ensure your team is well-supported, well-led and developed to the highest level.

Our operation runs around the clock, 365 days of the year, so you will need to bring a flexible approach to working hours.

Main duties of the job

As a registered nurse, specialist paramedic or pharmacist you may already be working in a Clinical Team Lead role or as a Nurse Manager, Matron or Divisional Manager.

You will have proven leadership skills and relish the challenge of leading a team in a busy environment where no two days are the same.

About us

Medvivo is a person-centred organisation, delivering high quality services to people in Wiltshire, Swindon and Bath & North East Somerset. We provide integrated health and care services ranging from GP out of hours services, a single point of access, crisis response services and a wide range of technology enabled care solutions. We retained an outstanding CQC accreditation in Feb 2019 for the Out of Hours service.

Job description

Job responsibilities

Medvivo provide Integrated Urgent Care to the counties of Bath & North East Somerset, Swindon and Wiltshire (BSW) as commissioned by BSW CCG. The Clinical Assessment Service is supported by Access to Care (Single Point of Access in Wiltshire), Response (24hr social care support), & same day urgent care for adults and children in Swindon.

Vocare are sub-contracted by Medvivo to deliver NHS111 as part of the commissioned services for BSW.

The Clinical Team Manager is dedicated to the clinical management and leadership of the non-medical prescribing Advanced Clinical Practitioners that include but not limited to nurses, allied health professionals and pharmacists. This team in turn is responsible for delivery of a safe, efficient and reliable service and therefore your work will ensure compliance and robust governance. It is a level of practice characterised by a high level of autonomy and complex decision-making underpinned by masters level education that encompasses the four pillars of: advanced clinical practice; leadership and management; education of self and others; and research.

You will lead the clinical team as an experienced manager working closely with the Associate Director of Clinical Services and existing Service Leads. However your focus is to ensure that your team is well supported, well led and developed to the highest level.

You will lead and promote a culture of continuous professional development in which all staff regularly evaluate, reflect on and improve their own quality of care delivered.

The post holder will be an Advanced Clinical Practitioner, ideally from an Urgent Care or Out of Hours background. Whilst it is desirable the post-holder holds an Independent Prescribing qualification it is essential they have the required leadership credentials and aptitude to successfully meet the demand of the role.

You will provide unscheduled care through the assessment, diagnosis, treatment and discharge or referral of patients with undifferentiated and undiagnosed injury / illness, or acute exacerbation of existing conditions. You will employ appropriate therapeutic interventions which may include prescribing with attention to safety, cost, invasiveness, simplicity, acceptability, adherence, and efficacy.

The post holder will work a variety of sessions autonomously during the OOH period including nights, weekends, weekday evenings and Bank Holidays. This enables the post holder to have a working knowledge of all clinical scenarios to lead a team expertly and effectively.

In addition you will work a selection of hours to deliver the managerial element of the role. Clinical management of staff will also take place during the OOH period to enable supervision and support of staffin their clinical setting.

Person Specification

Qualifications

Essential

  • Registered Nurse/Pharmacist/ Specialist Paramedic
  • Hold a current and valid registration with your professional Body (with no conditions attached).
  • Masters level qualification of Advanced Clinical Practice or able to
  • demonstrate similar experience of operating at an equivalent level
  • Evidence of continuing professional development.
  • Proven and significant leadership and management experience in a clinical setting.

Desirable

  • Independent prescriber with a V300 qualification.

Experience

Essential

  • Minimum of 5 years post registration experience.
  • Experience of working autonomously diagnosing and treating patients.
  • Experience of working across organisational boundaries within health and social care.

Desirable

  • Extensive experience of the Emergency and Urgent Care environment.

Knowledge and Skills

Essential

  • Expert knowledge of current clinical issues both in education and practice.
  • Ability to make decisions autonomously, when required, on difficult issues.
  • Empathy and ability to reassure patient, relatives and carers in a crisis.
  • Ability to delegate effectively.
  • Ability to work independently as well as part of a team.
  • Prioritise and manage time effectively.
  • Excellent communication skills.
  • Ability to work under pressure and to deal with emergency situations and /or difficult service users and stressful situations professionally.
  • Ability to assess, minimise and manage risk.
  • Experience of innovative thinking around service improvement that has led to better patient outcomes.
  • Experience of Clinical Service Redesign.
  • Ability to meet deadlines.

Desirable

  • Familiarity in the use of IT systems, e.g.
  • MS Office applications.
  • Adastra
  • SystmOne
  • Datix (incident reporting)
  • Familiarity with other Urgent Care/CAD systems e.g interface between Adastra and Ambulance systems.

Personal Qualities

Essential

  • Flexible and adaptable.
  • Motivated and forward thinking.
  • Assertive and dynamic with exceptional influencing skills.
  • Extremely effective communicator - able to manage staff in a high pressure environment.
  • Able to cope with crisis / conflict and untoward events.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Medvivo

Address

Fox Talbot House

Greenways Business Park

Chippenham

SN15 1BN


Employer's website

https://www.medvivo.com

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Practice Manager

Rodericks Dental Limited

Bristol, SW
18 days ago
Bristol, SW
18 days ago

Are you looking for a role with great career opportunities? This is a fantastic opportunity to join us as a Practice Manager.

About the Company

Rodericks Dental Limited is a dental group with over 100 practices across England and Wales.Providing excellent NHS and private dental care to thousands of patients every week in high quality, modern dental practices. Our practices are all fully CQC compliant which underpins the high standard we set ourselves and our teams.

The Candidate

As the Practice Manager, you will promote our culture and our ethos towards patient care. You will lead the practice team to deliver its’ goals, all the time ensuring that we provide our patients with a high-quality service.

The Role

  • Line management responsibility for dental receptionists and dental nurses, including responsibility for appraisal and personal development.
  • Supporting the clinical team to deliver their objectives.
  • Ensuring the practice is operating effectively (financially) by managing costs effectively and identifying opportunities make improvements.
  • Supervising all banking procedures, including deposits, payments, reconciliation and debt management.
  • Providing reports required by the company to facilitate the smooth operation of the practice.
  • Delivering practice targets for NHS and private care.
  • Keep all practice documentation up to date including policies, procedures and handbooks
  • Ensure practice compliance with all Health and Safety requirements

Benefits

  • Professional indemnity (for GDC registered Dental Nurses).
  • Uniform provided.
  • Dental Treatment Scheme.
  • Access to our Staff Rewards Portal, providing you with discounts and deals from over 900 top High Street Retailers.
  • Excellent opportunities for career progression.
  • Supporting the Community – you will have the opportunity to volunteer for one. of the charities we support.

If you want to join the company that cares about you and cares about your career, apply today.

INDROD

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Hospital Administrator

Circle Health

Bath, SW
18 days ago
Bath, SW
18 days ago

Circle Bath Hospital, a leading healthcare provider in Somerset, has an opportunity for a Hospital Administrator to join the Administration team on a permanent contract. Circle Bath is a pioneer in patient care and experience.

Roles and Responsibilities

We are looking for a highly motivated and passionate individual who can support the Administration Team in the day to day running of the Administration office

The successful applicant will be working closely with the theatre supervisor in a fast paced environment and may also get opportunity towork in other areas of the administration team depending on the needs of the business. The role will require strong attention to detail, accuracy and data input. Thesuccessful candidate will be required to liaise with insurance companies and gain pre- authorisation’s for patient procedures.

Person Specifications

  • Demonstrate excellent verbal and written communication skills
  • Proven experience of working successfully in a fast paced office environment
  • Well organised, able to self-manage and prioritise a variable and high volume workload whilst maintaining accuracy
  • Worked in a Healthcare environment NHS or Private

Additional benefits of joining Circle Bath

  • 27 days’ annual leave with additional days for long-term service
  • Cycle to work scheme: save money on a new bike and benefit from interest-free instalments
  • Private pension scheme helping your to live well in retirement
  • Health and wellbeing programme which includes free fruit, massages and fitness sessions
  • Employee assistance programme: get confidential support 24/7
  • Private medical insurance to help you get any treatment you need quickly
  • Non-contributory life assurance and income protection insurance
  • Free Parking
  • Free Uniform
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Care Manager

Home Instead

Bristol, EN
3 days ago
Bristol, EN
3 days ago
Company Description

Our office was established in 2019 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

We are looking for a highly skilled Care Manager with a strong care background to join our team in Bristol East.  As our Care Manager, you will be responsible for the growth and development of our care service ensuring the delivery of outstanding quality care.

In this varied and challenging role, you will be involved in:

  • Converting new client enquiries
  • Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements.
  • Managing a team making sure that exceptional service is delivered to our clients and workloads are managed accordingly.

To be successful, you will:

  • Have extensive care experience with excellent customer service and management skills.
  • Be commercially aware
  • Have strong influencing skills
  • Be able to demonstrate achievement of business growth targets
  • Have the ability to build good working relationships.
  • Have strong organisation and planning skills
  • Be able to work well and accurately under pressure.
  • Be flexible to meet the demands of the business including participating in an on-call rota

Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.

Qualifications

Be able to work well and accurately under pressure whilst working independently with minimal supervision

Be flexible to meet the demands of the business including participating in an on-call rota.

Possess a minimum qualification of NVQ Level 3 in Health & Social Care and be willing to work towards the NVQ Level 5.


Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

 

No More Results

Job Type

Full Time

Posted

1 day ago

Description

practice Manager

Winscombe and Banwell Family Practice

The closing date is 31 March 2021

Job overview

Winscombe and Banwell Family Practice is a well-established, forward thinking, training and teaching Practice committed to providing high quality care to its expanding list of 9,700 patients. We are located in the heart of the Mendips 30 minutes South of Bristol.

The practice is part of the innovative Pier Health Group super-partnership and PCN offering exciting opportunities for multiple practice collaborative working.

We are looking for a Practice Manager who is forward thinking to join our Friendly team.

We are high QOF performers and were rated as Good across the board at our last CQC inspection.

Main duties of the job

The ideal candidate will be versatile, highly motivated, well organised, and capable of multi-tasking in a high pressure environment. They will provide stability and leadership in a constantly changing NHS and contribute to sustaining and further improving the exceptional level of care we provide.

Essential to this position is experience in staff management, regulatory compliance, information governance and IT, together with strategic vision, strong communication and leadership skills and the ability to adapt to and manage change.

Previous NHS experience is desirable but not essential.

Salary will be dependent on skills, experience and qualifications.

About us

We are long established GP practice with approximately 9,700 patients.

You will be working alongside a Friendly team of 4 GP partners, 4 Salaried GPs, 2 Advanced Nurse Practitioners, a Clinical Pharmacist plus a team of Nurses and Healthcare Assistants as well as experienced finance and administrative support staff.

As a Practice we believe in compassionate, patient centered care with a strong emphasis on continuity and have consistently received some of the highest patient feedback scores in our area.

Job description

Job responsibilities

WINSCOMBE & BANWELL FAMILY PRACTICE

Job Description

Name:

Position: Practice Manager

Responsible to: Partners

JOB DESCRIPTION

Given the rapid pace of change in the NHS, and the wide scope of the role of the Practice Manager, it is important to note that this Job Description is intended to give an overview and flavour of what is expected of the role at the present time: change is inevitable and that is one of the things that makes the role of the Practice Manager so interesting and rewarding.

Business planning, strategy and change management

  • Provide strong leadership to the Practice team and the patient community through periods of change and development
  • Provide strategic management and identify opportunities for Practice development and expansion
  • Use change management techniques to implement change within the Practice when change is driven by internal initiatives or initiatives from the wider NHS.
  • Work collaboratively with other Practices and providers in the innovative Pier Health Super Partnership and Primary Care Network, to maximise income and services delivered to patients in the local area

HR and Staff Management

  • To develop and maintain good employee/employer relationships
  • Overall responsibility for recruitment and selection of staff working, including contracts of employment and job descriptions and relevant associated checks and paperwork
  • Ensure Employment Law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary
  • Keep up to date with current employment legislation
  • To maintain good communication at all times with the Practice team, ensuring that staff are aware of any changes affecting the Practice
  • To ensure that suitable facilities are available to enable all staff to work within the practice
  • Facilitate the development of a multi-disciplinary effective primary health care team working including relationships with other Practices and healthcare providers
  • Ensure appropriate support for recently appointed staff members
  • Encourage personal staff development and motivation by means of the appraisal system and other mechanisms

Financial management (with the support of the Finance Manager)

  • Ensuring that robust and secure financial processes are in place.
  • Ensuring that there is a robust system for administration of PAYE for Practice staff and of the NHS Pension and Stakeholder Pension Schemes
  • Ensure the contractual requirements of the commissioners (CCG, NHS England, Public Health and others as appropriate) are fully met and complied with so that Practice income is maximised
  • Support the Partners to develop and implement processes to achieve clinical targets of QOF and enhanced services
  • Negotiate with drug companies and all suppliers the best discounts available
  • Directly contribute to profit improvement by exploring areas for increasing income and reducing costs

Knowledge, Information Governance and application of IT systems

Ensure compliance with current information governance systems and requirements (eg GDPR and the UK Data Protection Act 2018)

Work with IT and technical support to ensure all Practice IT and telephone systems are functioning effectively

Identify opportunities to develop the Practice IT and telephony infrastructure to enhance patient care and/or operational efficiencies

Oversee the development and maintenance of the Practices intranet communications system, GP Team Net

Act as the practice Caldecott Guardian

Patient communications and engagement

  • Manage and where possible defuse patient complaints
  • Ensure reporting of complaints in line with national requirements
  • Work with, support and help the PPG continue to develop to act as an important channel of Practice patient communications and engagement
  • Identify opportunities to enhance patient communications relating to their healthcare using digital technology
  • Ensure effective communications with the registered patient population in order to keep them abreast of Practice changes and developments

Regulatory compliance, health & safety and risk management

  • Ensure there are robust health & safety and risk management processes in place that support and protect staff, patients and visitors
  • Ensure compliance with CQC registration requirements
  • Ensure compliance with other regulatory requirements eg fire safety, HSE
  • Continually review policies, procedures and processes to ensure that robust evidence is in place for inspections by CQC or other statutory bodies (eg Healthwatch)
  • Ensure staff are kept aware of regulatory issues and the importance of compliance on an individual basis
  • Ensure there is adequate insurance in place at all times, including employers and public liability

Operational and premises management

Ensure there are robust systems in place for premises checks including fire safety

Ensure premises or equipment problems are resolved as promptly as possible to ensure a safe and comfortable environment for staff, patients and visitors

Liaise with NHSE in notional rent review (every 3 years)

Person Specification

Qualities

Essential

  • Personable and approachable
  • Self-motivated and confident able to work with minimal direction
  • Adaptable and innovative
  • Enthusiasm, with energy and drive
  • Gains respect by example, fairness. Integrity & leadership
  • Trustworthy, honest, reliable, caring and sympathetic
  • Proactive strategic thinking with a clear vision
  • Confidential and conscientious
  • Hard working, reliable and resourceful
  • Willing to work flexible hours as necessary
  • Considered, steady approach
  • Diplomacy

Qualifications

Essential

  • Evidence of a sound education to A level standard or equivalent
  • Evidence of a commitment to continuing professional development
  • Experience

Desirable

  • Degree level certification
  • Relevant management or finance qualification
  • Management experience in the NHS or in practice management

Skills

Essential

  • A solutions focused approach to problem solving
  • Intelligent with a fast learning ability
  • Effective communication (oral and written) and excellent inter-personal skills
  • Ability to listen and empathise
  • Delegation and empowerment of staff
  • Highly computer literate with appropriate IT skills
  • Leadership skills, including excellent people management skills
  • Good time management & ability to prioritise
  • Customer service and complaints resolution
  • Negotiating and managing conflict
  • Able to manage change and cope with pressure
  • Networking and facilitation
  • Motivational

Desirable

  • Project management
  • Change management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Winscombe and Banwell Family Practice

Address

Hillyfields

Winscombe

North Somerset

BS25 1AF


Employer's website

https://www.winscombebanwellsurgery.nhs.uk/