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Senior HR Business Partner

Amazon UK

Gateshead, TT
Today
Gateshead, TT
Today
Senior HR Business Partner 

Senior HR Business Partner 


1189349
Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
The Amazon HR team is passionate about business partnering in its truest sense. Reporting to the Senior HR Manager, you will play a critical role in delivering the HR plan in our fulfilment centre. You will work closely with operations, managing a team of HR Business Partners and HR Assistants who, alongside you, are responsible for providing pragmatic, commercial and employee-focussed advice and support. You will utilise your excellent communication, coaching and influencing skills to drive employee engagement and manage change, ensuring that we retain motivated teams of employees who can deliver an excellent service to our customers.
As a Senior HR Business Partner, you will enjoy a varied role and a wide range of interactions on a daily basis. You will get exposure to many different aspects of the business and have the opportunity to work on national and perhaps even international HR projects. Whatever you will focus on, it will all be aimed at delivering the highest quality service to our internal and external customers.
Operations is at the heart of the Amazon customer experience. Each action we undertake is completed on behalf of our customers, because meeting their expectations makes us feel good. The Operations teams in our fulfilment centres are responsible for managing a vast range of fast-moving inventory. From receiving into the fulfilment centre to stowing, picking, packing and shipping to our customers, they work very hard to ensure that our customers receive what they want, when they want it.
The Senior HR Business Partner works as an integral part of the HR and senior Site Management team and manages a team of HRBPs and HR Assistants.
Senior HR Business Partner Responsibilities:
Recruitment and Selection
We’re passionate about Hiring and Developing the Best – it’s one of our Leadership principles. You’ll have that passion too and will work with the Site Management and Talent Acquisition Teams to ensure we attract select and develop great people. You’ll be involved in the full recruitment process from resource planning to succession planning. You’ll Insist on the Highest Standards and will inspire your team to follow suit to ensure that internal and external candidates have a great recruitment experience. You will work closely with the Senior HR Manager on a local Talent Development plan to ensure that our leaders are getting the support and development they need to equip them for the next stage in their career at Amazon.
Employee Relations & Engagement
Our people are at the heart of what we do, we care about our employees so that they can care about our customers. You’ll understand employee engagement and have a Bias for Action to continue to make the site a great place to work. You’ll be a true Business Partner, visible and a strong communicator who can ‘monitor the pulse’ of the site. You’ll use your experience and instinct to know what will drive engagement forward – great Leaders Are Right, A lot. Your solid HR background will be a platform on which you can build your credibility, Earn the Trust of Others and will allow you to support and develop the Site Management team and the Site HR team when they are dealing with complex ER cases.
Performance Management, Talent Management & Succession Planning
Our Annual Leadership Review process ensures that we identify, develop and retain our future leaders. You’ll be Customer Obsessed and will work with the Site Senior team to help them create robust development plans and help them to maximise performance within their teams. Working with the Senior HRM and the Talent Development teams you’ll Think Big about the development of people and will be a key coach and mentor for the Site Leadership team. You’ll ensure that the Learning interventions required on site are identified and implemented to plan.
Generalist HR
Your role is to lead and manage the site HR team on a day-to-day basis. You’ll Dive Deep to understand metric anomalies and Invent and Simplify processes to drive continuous improvements on the site. You’ll integrate yourself within the National HR team, sharing best practice and expertise with your peers. You’ll have an open, credible communication style that makes you a ‘go to’ person and by taking pride in what you do and how you do it, you’ll be seen to lead by example.

Senior HR Business Partner basic Qualifications:

The successful candidate will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused commercial environment.
  • Have significant HR experience at HR Manager / Head of HR Operations level, ideally within a high volume, fast paced and customer focused environment.
  • Possess problem solving and analytical capability; experience of managing and analysing HR metrics to find root causes and develop short, medium and long-term plans.
  • Have the ability to develop effective working relationships with employees at all levels.
  • Have a proven hands-on attitude, be flexible and adaptable.
  • Demonstrate the ability to motivate others and influence work behaviours.
  • Possess strong change management, negotiation and influencing skills.
  • Have intellectual curiosity, bringing valuable insight into the team / business.
  • Be experienced in managing a team of HR professionals.

Senior HR Business Partner preferred Qualifications:

  • Ideally both degree and CIPD qualified.
  • Good understanding of MS Office tools (Outlook, Excel) and HR information systems (e.g. PeopleSoft) would be advantageous.

About our Rewards:
We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary, stock units and site performance-related pay potential, we offer a whole host of other benefits, including an employee discount. Additionally, you will find yourself in a stimulating environment where you can develop processes as well as yourself as an individual by working with some of the best and brightest minds in the industry. Our rapidly growing organisation also offers many opportunities for building a diverse and rewarding career.
Amazon.com, a Fortune 500 company based in Seattle, Washington, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Since Jeff Bezos started Amazon.com, we have significantly expanded our product offerings, international sites, and worldwide network of fulfilment and customer service centres. Today, Amazon.com offers everything from books and electronics to tennis rackets and diamond jewellery. We operate sites in the United Kingdom, Germany, France, Japan, Canada, Italy, Spain and China (Joyo.com) and maintain over 50 fulfilment centres around the world which encompass more than 26 million square feet. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History.
To apply for this Senior HR Business Partner position, please click on the apply button!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal information in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal information with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.
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Business Analyst

Northumbria Police

Newcastle upon Tyne, TT
4 days ago
Newcastle upon Tyne, TT
£37.134k - £40.662k Per Year
4 days ago
£37.134k - £40.662k Per Year
Northumbria Police is entering an exciting new era of change in which the bedrock services of Information, Communication and Technology will be strengthened and extended to include a much more granular and tailored digital approach to supporting Policing across Northumbria.
 
We have an exciting Permanent opportunity for an experienced Business Analyst to join our ICT department as we embark on the largest transformation programme in our history.The Business Analyst will report directly into the Business Engagement Manager and will be pivotal in ensuring that the required new Force capabilities and requirements are captured, understood and appropriate business cases are developed to maximum the potential and value of any change
 
As a Business Analyst for Northumbria Police, you will:
 
• be responsible for understanding, analysing and interpreting new business requirements and for probing existing solution to ensure they remain fit for purpose, current and still provide maximum value to the Force. 
• seek out opportunities to continuous drive improvement and will be expected to challenge current thinking and to influence decisions and outcomes. 
• work collaboratively within the engagement team to provide support to the Technology Partners in delivering sustainable force improvement and to take ownership and lead the business analysis phase of technology projects. This will entail gathering and documenting business processes and requirements, identifying business benefits and producing and owning Project Initiation Document using tools and techniques to aid in development business efficiencies.
• have great communication skills and to be able to present these requirements and business cases to both senior force decision makers and to articulate the requirements in enough detail to the technical teams including the Programme Management Office, Solution Architects, Developers and Business System Analysts.  
 
This varied and rewarding role will offer significant opportunity for you to have a major impact on the force in an organisation which understands the value of its people. You will have the opportunity to work on a mix of technical and business change projects and to make a direct positive contribution to your community  
 
In return for your dedication and experience, we offer 23 days’ leave, excluding bank holidays, increasing to 28 days for 5 years+ service.  We support our people inside and out of work – offering a very competitive pension scheme, childcare vouchers, and discounts on shopping and eating out thanks to the Blue Light Card. And to take care of your physical and mental well-being, we’ve invested in trained mental health first aiders on-site, an employee advice service and access to gyms in some stations. 
 
We also offer flexible working both from an agile approach to work location through to flexing how you want to work your contracted hours to accommodate both successful service delivery and a healthy, balanced home life.
 
What will I be doing?
 
 The successful candidate will be:
 
• Strong customer focus and awareness, committed to quality
• Able to work efficiently, accuracy whilst achieving agreed deadlines
• Excellent written and verbal communication at all levels: must be clear and persuasive
• Ability to break down complexity and make things simple
• Self-Starter with an ability to work on own initiative
• Determination to reach an end goal and work through challenges
• Dynamic and achievement orientated
• Flexibility of approach
• Team player – collaborative
• Open & approachable
• Professional & proactive
And be able to demonstrate the following
• Educated to degree level (or equivalent relevant experience
• Proven Business Analysis experience
• Proven experience of customer journey mapping and user experience research
• Previous experience in Business Requirements and Business Case Development 
• User Stories development and User Acceptance testing experience
• Experience in Business Model Design, process mapping, Finance and Cost Benefit Analysis.
 
Vetting level: Recruitment Vetting (RV) 
Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.  A job offer will be dependent upon vetting clearance, medical information and references. 
 
Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone
 
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Lead Developer

Northumbria Police

Newcastle upon Tyne, TT
4 days ago
Newcastle upon Tyne, TT
£40.55k - £44.402k Per Year
4 days ago
£40.55k - £44.402k Per Year
The Role:

Do you have strong experience of Java Web and Angular development?   Would you like to play a key role in serving your community through the development of exciting new technology that will support our police officers and staff to deliver an outstanding policing service?    

If so, Northumbria Police is looking for an enthusiastic and motivated Lead Developer to guide and support a small team of fellow Java Developers in the delivery of an exciting new programme of technical change. 

In this role, you would have the opportunity to provide guidance and advice to your fellow team members with regard to their development approach, design and planning.   You will also be able to demonstrate your excellent problem solving skills whilst still contributing to the development of innovative and dynamic solutions using an agile delivery methodology. 

What skills and experience do I need?
 

• A degree, HND or equivalent qualification, and/or have significant relevant experience

• Strong experience in RESTful Web Services, MVC frameworks, Apache Tomcat, Javascript, HTML and CSS for user interface development, XML and JSON for data exchange and Oracle Databases;

•  Solid technical skills and experience in the full Software Development Lifecycle

• Extensive commercial experience in Java development language

• Demonstrable experience of using Java Spring Framework and Angular 2 and above to deliver enterprise level system functionality

• Commercial experience of Hibernate/JPA for database access and the JQuery Javascript library for user interface development would be beneficial

• Experience as a senior developer with capability to offer consultancy and advice in development approaches and strategies

• Strong estimating and planning capabilities

• Experience in Agile delivery methodology

• Excellent communication and team working skills


What will I be doing?
• Supporting your fellow Java Developers with your extensive knowledge and expertise in Java Web and Angular Development, 
• Aiding the resolution of issues and problems and offering guidance in best practice tooling and techniques, 
• Supporting Project Managers with the technical planning, validation and estimation of development tasks,
• Applying your development capabilities to the development and delivery of new Java-based change requests and work packages.

Benefits:
In return for your dedication and experience, we offer the following benefits:
• 23 days’ leave, excluding bank holidays, increasing to 28 days for 5 years+ service.  
• A very competitive average salary pension scheme
• Flexibility in relation to home working
• A flexible approach to working your contracted hours to accommodate both successful service delivery and a healthy, balanced home life 
• Childcare vouchers, 
• Discounts on shopping and eating out thanks to the Blue Light Card. 
 
And to take care of your physical and mental well-being, we’ve invested in trained mental health first aiders on-site, an employee advice service and access to gyms in some stations.  
 
Vetting level:
Recruitment Vetting (RV) 
Applicants must be a resident of the UK for a minimum period of 3 years to ensure vetting checks can be successfully performed.  All job offers with Northumbria Police are subject to pre-employment checks.  These are made up of vetting, medical and references.
 
Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone
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Enterprise Architect

Northumbria Police

Newcastle upon Tyne, TT
4 days ago
Newcastle upon Tyne, TT
£74.634k - £80.877k Per Year
4 days ago
£74.634k - £80.877k Per Year

The role:

Northumbria Police is entering an exciting new era of change in which the bedrock services of Information, Communication and Technology will be strengthened and extended to include a much more granular and tailored digital approach to supporting Policing across Northumbria.

This pivotal role will report to the CIO and will have the gravitas to deputise for the CIO on key Force and Digital Policing meetings as required.

The new Enterprise Architect (EA) will be in the great position of building a brand new Enterprise Architecture Practise (EAP). They will be expected to provide leadership and management in the development of the Enterprise Wide Technical Architecture (EWTA). Alongside their team of Architects, the EA will define, justify and maintain the technology blueprint, standards, methods, principles, governance and technology systems architecture that will be used to support and deliver the Policing capabilities and future ways of working outlined in the Force Operating Model and strategy.

This will involve

  • Aligning the IT Strategy with the Force Strategy and Force Operating Model
  • Provide quality assurance and visioning across the use of technology to enable positive Force change
  • Prepare EA business case, exposing benefits and drivers, financial merits
  • Provide, as part of the EA practice capability, guidance and join up thinking across the domains of Networks, Infrastructure, Applications, Data, Information, and Security

In return for your dedication and experience, we offer 23 days’ leave, excluding bank holidays, increasing to 28 days for 5 years+ service.  We support our people inside and out of work – offering a very competitive pension scheme, childcare vouchers, and discounts on shopping and eating out thanks to the Blue Light Card. And to take care of your physical and mental well-being, we’ve invested in trained mental health first aiders on-site, an employee advice service and access to gyms in some stations.  We also offer flexible working both from an agile approach to work location through to flexing how you want to work your contracted hours to accommodate both successful service delivery and a healthy, balanced home life.

What will I be doing?

Initially the Enterprise Architect will establish the Enterprise Architecture Practice and will have the great opportunity to put their own stamp on this new function. Establishing from scratch the working practices, process and objectives and shaping the team and to work with the other Digital Policing Leadership team to adapt existing ways of working, refine the accountabilities and introduce appropriate EA governance across the team  

The role key activities will be

  1. To play a pivotal role in the Digital Policing Management Team and deputise for the CIO in key meetings
  2. To manage the welfare and personal development of the EA Practice
  3. To define principles and IT standards across the technology towers of End user device, Infrastructure, Networks, Applications and Service promoting interoperability, agility and value for money.
  4. Develop an overarching Digital Policing Strategy and achieve understanding and buy in from the Chief officer team and Police Commissioner
  5. To influence, speed up and gain maximum value out of new change initiatives and to nurture and exploit new ideas and new ways to simplify and reuse.

What do I need?

A more detailed overview of the essential and desirable criteria for the post is available in the associated job description.

The successful candidate will be recognised as a visionary with excellent technical and analytical abilities, with a deep understanding of the IT Industry policies, practices and have a working knowledge of current Enterprise Architecture Frameworks (Zachman, TOGAF etc).

They will be comfortable at operating at all levels with strong interpersonal skills and will be able to build and sustain relationships across the force, providing technology & strategic input into business initiatives as well as collaborating closely with local and national partners and communities, constantly seeking opportunities for sharing ideas, technology, solutions and information that support the Force strategy.

Once the team is established, the post holder will be expected to introduce processes and procedures to continually improve the Architecture services being provided. Defining and measuring key performance indicators and establishing quality levels across the team.

As part of the Digital Policing leadership team, the Enterprise Architect will provide direction, understanding and priority on the Force Transformation programmes, directly influencing and refining the IT strategy and multi-year technology plans.    

Vetting level:  MV and SC

Applicants must be a resident of the UK for a minimum period of 5 years to ensure vetting checks can be successfully performed.  A job offer will be dependent upon vetting clearance, medical information and references. 

Northumbria Police fully supports a policy of equal opportunities and we welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Appointments are based on merit alone

 

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Onsite Recruitment Specialist

Amazon UK

Newcastle upon Tyne, TT
6 days ago
Newcastle upon Tyne, TT
6 days ago
Onsite Recruitment Specialist 

Onsite Recruitment Specialist 


1189606
At Amazon we believe that every day is still day one.
A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds.
This is your chance to make history.
The Onsite Recruitment Specialist will support the Fulfillment Centre and the site’s business needs for temporary hourly paid support, working in partnership with external staffing providers.
Onsite Recruitment Specialist Responsibilities:
  • Understand and have involvement in Labour Planning requirements using the labour capacity planner. Ensure planning team is kept up to date with current labour supply, highlighting any concerns in a timely manner.
  • Ensures compliance with UK and EU legislation.
  • Full ownership and responsibility for ensuring compliance regarding Right to work in the UK legislation.
  • Monitor and ensure each agency meet agreed service level agreements.
  • Be responsible for production of metrics relating to temporary staffing and the contingent workforce.
  • Review and establish causes for unfavourable trends in the metrics, provide and implement root cause analysis and solutions.
  • Share findings and best practice with the wider UK High Volume Hiring team.
  • Co-ordinate inductions between Operations, Finance, Agencies, Security and L&D.
  • Monitor consistency with Employee Relations issues and decisions.
  • Ensure agencies are compliant with UK and EU directives in relation to Agency Workers.
  • Monitor agency manager performance and ensuring contractual obligations regarding ratios are met.
  • Co-ordinate regular meetings between agencies and Amazon to drive best practice across the site, and to address any concerns.
  • Audit agencies regularly on quality of assessment and recruitment processes. Increase audits as appropriate.
  • Be liaison between Agencies and Amazon Finance Department regarding payment and processing of invoices.

Onsite Recruitment Specialist basic Qualifications:

  • Bachelors Degree or equivalent.
  • Excellent communication skills with internal and external parties along with the ability to mediate between large groups of suppliers.
  • The ability to facilitate between parties resulting from issues which could be process or people based.
  • A great focus on attention to detail with the ability to multi task in a target driven and fast paced organization.
  • The ability to think on feet and react to a wide range of issues which may or may not have a direct impact on operations.
  • The ability to produce detailed reports from large amounts of data relating to order fulfilment, attrition and people issues which would have a direct effect on future orders for the suppliers concerned.
  • Excellent project management skills.
  • Flexibility in working hours is essential as would need to be available to work with agencies and the internal recruitment team on induction days to monitor service levels reached.

Onsite Recruitment Specialist preferred Qualifications:

  • MBA graduate.
  • Good IT literacy, particularly MS Excel.
  • Knowledge of employment law and TempAgency/ HR / Payroll practices would be advantageous.
  • Knowledge of Lean, Six Sigma and Kaizen methodologies would be advantageous.

About our Rewards:
We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary, stock units and site performance-related pay potential, we offer a whole host of other benefits, including an employee discount. Additionally, you will find yourself in a stimulating environment where you can develop processes as well as yourself as an individual by working with some of the best and brightest minds in the industry. Our rapidly growing organisation also offers many opportunities for building a diverse and rewarding career.
To apply for this position, please click on the apply button!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal information in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal information with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.
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Outpatient Clerk

National Health Service

317 Regent Point, TT
3 days ago
317 Regent Point, TT
£18.005k - £19.337k Per Year
3 days ago
£18.005k - £19.337k Per Year

Job Reference: 317-2021-03-50-DR

Employer:
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Department:
317 Appointment Booking Centre - Regent Point
Location:
317 Regent Point
Salary:
£18,005 - £19,337 pro rata per annum

The Newcastle upon Tyne Hospitals NHS Foundation Trust is one of the most successful teaching NHS Trusts in the country. We have one of the highest number of specialist services of hospitals in the UK. With around 15,000 staff, the Newcastle Hospitals is one of the region’s major employers. We have a long-standing reputation for high quality clinical care with our staff’s commitment to excellence reflected in our consistent performance at the highest level. We are committed to being an “employer of choice” offering our staff superb benefits, looking after their wellbeing, and providing access to high-quality education, training, career progression and support which enables them to provide “Healthcare at its best with people at our heart”.

The Newcastle upon Tyne Hospitals NHS Foundation Trust is a world class health care provider, and one of the most successful teaching NHS trusts in the country. A tertiary centre, it offers the second highest number of specialist services than any other group of hospitals in the UK, with more than 1.69 million patient contacts each year, delivering innovative, high quality services locally, regionally and nationally and internationally.

The Care Quality Commission has rated us ‘Outstanding’ for the second time in a row.

We are the largest Trust in the country - and one of only five NHS organisations - to receive this accolade twice, which reaffirms our position as one of the UK’s top hospital trusts.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under represented groups.

The Appointment Booking Centre manages over 280,000 patient appointments per year, dealing with over 1,500 telephone calls per day. We are looking for flexible and enthusiastic candidates who are excellent team players, well-motivated and capable of working in a busy and challenging environment to join our Outpatient Team.

To join our team, you must be committed to the delivery of a first class administrative service. As well as having excellent organisational, communication and interpersonal skills it is imperative that the applicants are able to prioritise work, handle difficult situations and have a flexible approach to working. Having the ability to communicate with members of the public, all staff and health care providers are essential requirements of the role as is working effectively as part of a multi-disciplinary team to ensure that our high standard of patient care is maintained.

Previous experience of working within an Outpatient department would be advantageous though not a necessity as training will be given as is previous customer care/reception knowledge.

Jobs are open to both Full -Time and Part-Time applications


Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to The Newcastle upon Tyne NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

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Medical Receptionist

National Health Service

Newcastle Upon Tyne, TT
4 days ago
Newcastle Upon Tyne, TT
4 days ago

Medical Receptionist

Dilston Medical Centre

The closing date is 12 March 2021

Job overview

Dilston Medical Centre is a busy but very friendly GP practice located in Fenham, Newcastle and has just under 9,000 patients on its register. We are looking to recruit an experienced receptionist to join our friendly Reception team.

The post will be 37.5 hours between 7am and 6.30pm and spread over 4/5 days the practice offers early opening hours several mornings a week.

The successful candidate must have previous GP reception experience and be familiar with SystmOne.

Our frontline staff are usually the first point of contact for patients therefore excellent customer service, literacy and communication skills are essential.

Applicants should be highly motivated who can show initiative within their work and have the ability to work independently.

Main duties of the job

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Process appointment requests from patients by telephone and face to face

    Process appointment requests from Doctors, Nurses and Health Care Professionals

      Deal with visit requests

        Registrations of new patients computer data entry and medical records

          Process patients change of address computer data and medical records

            Process repeat prescription request in accordance with Practice guidelines

                About us

                Dilston Medical Centre has 2 GP Partners and a Salaried GP. We also employ a Clinical Team, including an Advanced Practitioner, Nurse Practitioner, Practice Nurses and HCA. The admin and reception team work varied hours and overall the Practice is managed by a Practice Manager and Deputy Practice Manager.

                The practice is open Monday to Friday with Extended Hours on a Tuesday and Wednesday morning. We run a variety of clinics inhouse and have nearly 9000 patients, who speak over 75 languages.

                Inhouse training and social events are held regularly (pre Covid) and there is a very supportive team in situ to help the new appointee feel at ease very quickly.

                Job description

                Job responsibilities

                Dilston Medical Centre

                Job Description

                JOB TITLE: Receptionist

                REPORTS TO: Senior Administrator

                HOURS: 37.5 hours per week

                Job Summary:

                Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

                Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

                Job Responsibilities:

                Administration

                • To have a thorough knowledge of all Practice procedures.
                • To work in accordance of written protocols
                • Filing, scanning & coding post into medical records
                • Photocopy as requested
                • General administration duties as necessary

                Reception

                • Greeting and receiving patients and visitors
                • Providing completed repeat prescriptions to patient
                • GDPR compliance to ensure Patient confidentiality
                • Cover all reception duties as necessary

                Appointments

                • Process appointment requests from patients by telephone and face to face
                • Process appointment requests from Doctors, Nurses and Health Care Professionals
                • Deal with visit requests

                Computer

                • Excellent IT skills
                • Registrations of new patients computer data entry and medical records
                • Process patients change of address computer data and medical records
                • Process repeat prescription request in accordance with Practice guidelines

                Telephone

                • An excellent and professional telephone manner at all times

                Other Tasks

                • Ensure building security have thorough knowledge of doors/windows/alarm.
                • Any other tasks allocated by managers

                Confidentiality:

                • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
                • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
                • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

                Health & Safety:

                The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

                • Using personal security systems within the workplace according to Practice guidelines
                • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
                • Making effective use of training to update knowledge and skills
                • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
                • Reporting potential risks identified

                Equality and Diversity:

                The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

                • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
                • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
                • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

                Personal/Professional Development:

                The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

                • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
                • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
                • Undertake all mandatory training in a timely manner

                Quality:

                The post-holder will strive to maintain quality within the Practice, and will:

                • Alert other team members to issues of quality and risk
                • Assess own performance and take accountability for own actions, either directly or under supervision
                • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
                • Work effectively with individuals in other agencies to meet patient needs
                • Effectively manage own time, workload and resources

                Communication:

                The post-holder should recognize the importance of effective communication within the team and will strive to:

                • Communicate effectively with other team members
                • Communicate effectively with patients and carers
                • Recognise peoples needs for alternative methods of communication and respond accordingly

                09 February 2021

                Person Specification

                Qualifications

                Essential

                • Previous Experience of working within a General Practice Reception environment
                • Experience of using own initiative/multi tasking
                • Experience of excellent customer service
                • Practical experience of SystmOne recording systems
                • Good standard of general education
                • Adaptability
                • Ability to make yourself compatible within the Team, and work effectively as a team member.
                • Self motivated/resourceful
                • Flexibility/available to work flexible hours demanded by the job
                • Confidentiality, integrity and honesty

                Desirable

                • GCSE Mathematics
                • GCSE English
                • Negotiation and conflict management
                • Problem solving skills
                • Interpersonal skills
                • Planning and organising skills
                • Performing under pressure/ ability to remain calm, controlled and professional

                Disclosure and Barring Service Check

                This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

                Employer details

                Employer name

                Dilston Medical Centre

                Address

                23 Dilston Road

                Fenham

                Newcastle Upon Tyne

                NE4 5AB


                Employer's website

                http://dilstonmedical.nhs.uk/

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                Cleaning Operative-Lumley

                Mitie

                Great Lumley, TT
                11 days ago
                Great Lumley, TT
                11 days ago
                Company Description

                Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100 office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.
                Values:
                Delivering the exceptional, every day
                • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
                • Our promiseto our people: a place to work where you can thrive and be your best every day.
                • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
                • Our culture – our core values and how we behave:

                1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
                2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
                3. We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
                4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
                5. Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
                Behaviours:
                • Knowledge of relevant procedures
                • Level of customer Service
                • Team Player
                • Health and safety awareness and knowledge
                • Communication

                At Mitie we know that ‘our diversity makes us stronger’. We’re committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right.

                Job Description
                • Work within the Cleaning Services Team, carrying out duties effectively and efficiently in accordance with contractual requirements. 
                • Follow the Company’s Health, Safety and Quality procedures within the course of the role.
                • Ensure all equipment is kept clean, well maintained and is a safe working order, i.e. PAT Tested, etc.
                • Have an understanding of the designated cleaning area, including the agreed work to be carried out and time allocated to the area.
                • Prepared to undergo training on all cleaning equipment, materials and approved chemicals used within the premises.
                • To comply with the requirements of Health & Safety, other relevant legislation and premises policies.
                • To wear protective clothing (PPE) as issued.
                • To report complaints from clients immediately to the Cleaning Supervisor/Service Support Manager.
                • Perform miscellaneous cleaning duties as instructed by the Cleaning Supervisor.
                Qualifications
                • Must be able to work the shift pattern discussed.
                • Have a flexible approach to the role.

                Additional Information

                Health and Safety responsibilities:

                • Follow Group and company policies and procedures at all times;
                • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
                • Use all work equipment and personal PPE properly and in accordance with training received;
                • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

                Information Security:

                • Ensure compliance with Mitie's information security procedures in all activities;
                • Proactively identify and report security risks to your manager;
                • Report actual and suspected security incidents;

                Note:
                This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

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                Assistant Accountant CRN:NENC

                National Health Service

                317 Regent Point, TT
                3 days ago
                317 Regent Point, TT
                £21.892k - £24.157k Per Year
                3 days ago
                £21.892k - £24.157k Per Year

                Job Reference: 317-2021-07-015

                Employer:
                The Newcastle upon Tyne Hospitals NHS Foundation Trust
                Department:
                317 Financial Services PDH105
                Location:
                317 Regent Point
                Salary:
                £21,892 - £24,157 per annum

                The Newcastle upon Tyne Hospitals NHS Foundation Trust is one of the most successful teaching NHS Trusts in the country. We have one of the highest number of specialist services of hospitals in the UK. With around 15,000 staff, the Newcastle Hospitals is one of the region’s major employers. We have a long-standing reputation for high quality clinical care with our staff’s commitment to excellence reflected in our consistent performance at the highest level. We are committed to being an “employer of choice” offering our staff superb benefits, looking after their wellbeing, and providing access to high-quality education, training, career progression and support which enables them to provide “Healthcare at its best with people at our heart”.

                The Newcastle upon Tyne Hospitals NHS Foundation Trust is a world class health care provider, and one of the most successful teaching NHS trusts in the country. A tertiary centre, it offers the second highest number of specialist services than any other group of hospitals in the UK, with more than 1.69 million patient contacts each year, delivering innovative, high quality services locally, regionally and nationally and internationally.

                The Care Quality Commission has rated us ‘Outstanding’ for the second time in a row.

                We are the largest Trust in the country - and one of only five NHS organisations - to receive this accolade twice, which reaffirms our position as one of the UK’s top hospital trusts.

                We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under represented groups.

                An opportunity has arisen for a well-motivated Assistant Accountant to work within Newcastle Hospitals Research Finance Team, the only Trust in the region to have a Financial Management Team dedicated to supporting Research and Innovation.

                The role will specifically work in supporting the National Institute for Health Research Clinical Research Network North East and North Cumbria (NIHR CRN NENC). Providing finance support and advice to the network core team and liaising with 11 NHS funded Partner Organisations across the region.

                You will assist the Directorate Accountant with the production of financial statements and the provision of a high quality financial management service. Under the direct supervision of more senior staff, you will have reporting and budgeting responsibility for specific areas of network finance and will provide administrative support to the core team. The role will include financial forecasting, budgeting and assisting with submission of finance returns to the NIHR Co-ordinating Centre.

                We are seeking candidates who will be an enthusiastic member of the team with excellent communication and interpersonal skills. The ability to manage conflicting priorities, exercise independence and judgement and have a willingness and ability to work flexibly in response to changing Priorities.

                Full time 37 hours 30 minutes/week


                Important note on completion of reference section of Application Form

                All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

                After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to The Newcastle upon Tyne NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.

                Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

                Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

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                Medical Receptionist 16.5 Hours

                National Health Service

                Chester Le Street, TT
                6 days ago
                Chester Le Street, TT
                6 days ago

                Medical Receptionist 16.5 Hours

                Birtley Medical Group

                The closing date is 16 March 2021

                Job overview

                Birtley Medical Group are looking for a medical receptionist to compliment our team. The post is for 16.5 hours per week, £9.11 per hour, working pattern is to be arranged at a later date.

                To provide a point of contact for patients and act as a focal point of communication between patients and all members of the Primary Care Team.

                Main duties of the job

                The successful candidate will have previous medical receptionist experience, with great verbal communication and organisational skills.

                Flexibility is imperative due to the nature of the role

                About us

                We are a large practice with approx 16,000 patients.

                The team consists of:

                6 partners, 7 salaried GP, 4 trainees, 4 Advanced nurse practitioner, 3 practice nurses, 4 HCA's, admin team & reception team.

                We are a training practice and encourage staff to strive towards continued professional development

                Job description

                Job responsibilities

                Medical Reception

                Responsible to Reception Manager

                Overall Objective To provide a point of contact for patients and act as a focal point of communication between patients and all members of the Primary Care Team.

                Duties & Responsibilities of the Post

                1. Reception Duties

                Ensure that patients without appointments but who need urgent consultations are seen in a logical and non-disruptive manner and using appropriate care navigation skills

                Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.

                Advise patients of relevant charges for private services, accept payment and issue receipts for same.

                Respond to all queries and requests for assistance from patients and other visitors.

                Enter requests for home visits onto the computer, stating time received and including all relevant information and, where necessary, refer to the Doctors.

                Ensure that requests for prescriptions are actioned where possible within two working days following practice protocol.

                Action requests from practice clinical team members for patient ambulance transportation.

                Direct patients to correct Consulting Room.

                Ensure reception and waiting areas are kept neat and tidy.

                Hand Signed Repeat Prescriptions to patients at their request.

                Photocopying

                Open and date stamp all post ready for postfiltering

                Secure all patient notes, signed prescriptions, filing cabinets and key safe at end of day when required.

                Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients.

                Secure premises at end of day; ensure the building is totally secured, internal lights off and alarm activated when required.

                Ensure emails are checked on a daily basis

                Make use of GP Teamnet

                2. Management of Appointment Systems

                Ensure total familiarity with all appointment systems in effect, including regular and incidental variations.

                Book appointments and recalls ensuring sufficient information is recorded to retrieve computerised/paper medical record.

                Monitor effectiveness of the system and ensure that action is taken to resolve any problems or effect variations as required.

                Monitor patients in waiting room and advise of any delays

                Issue and print repeat prescription requests in accordance with practice Repeat Prescribing Protocols.

                Enter all New registrations and Temporary Resident patients onto the database

                Ensure all workflow tasks are completed in a timely manner

                Ensure all scanned documents are linked to appropriate problem header

                Operation of telephone system

                Receive and make calls as required. Divert calls and take messages as appropriate.

                Ensure that the system is operational at the beginning of each day and switched over to night service and the answer phone operational at the end of the day.

                Person Specification

                Experience

                Desirable

                • AMSPAR Medical Receptionist or Equivalent ECDL
                • Customer Care Previous Medical Receptionist
                • Experience Previous experience of working in Primary Care
                • Qualifications in Keyboard Skills Knowledge of Medical Terminology

                Qualifications

                Essential

                • Qualifications GCSE or equivalent grade A to C In English and Maths

                Disclosure and Barring Service Check

                This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

                Employer details

                Employer name

                Birtley Medical Group

                Address

                Durham Road

                Birtley

                Chester Le Street

                County Durham

                DH3 2QT


                Employer's website

                http://birtleymedicalgroup.nhs.uk/

                Job Type

                Full Time

                Posted

                Today