Income Officer
Prima Group
Liverpool, NWIncome Officer
Location: Columbus Quays, Liverpool
Salary: £29,274 per annum
Contract Type: Fixed Term - 6 months
About the Company:
An exceptional opportunity has arisen to join one of North West’s leading housing associations. The Prima Group is an ambitious, forward thinking, and innovative place to work, and we recently made it into the Top 10 at the National Housing Digital Awards, recognising our success in innovation, technology and transformation.
With 2800 properties in our portfolio, our Mission is to put ‘customers and communities first’ by investing in people, homes, and neighbourhoods. Our Corporate Plan, ‘Prima Prospects, is designed around our customers' with ambitious targets to deliver new additional homes, providing new and improved services, delivering significant investment in our existing homes and to grow our commercial services on a ‘profit for social purpose’ basis.
About the Income Officer Role:
If you are looking for an exciting new role, this is a great opportunity to join the Income Team at Prima. As an Income Officer you will be part of a professional and customer focused team with responsibilities to provide tenancy support and ensure that tenants pay their rent on time.
Our Income Officer post is a varied role, working with customers to ensure rent payments are made and providing tenancy support where needed. A key part of the role is sustaining tenancies, part of this is ensuring that tenants are accessing all the correct benefits to maximise their income. You should be a great communicator and have experience of working in a customer focused environment.
Income Officer Responsibilities:
Customers
• Identify barriers to payment and advise on preventative action to be taken to stop customers falling into arrears.
• Provide basic welfare benefit and money advice and appropriate tenancy support to sustain tenancies.
• Signpost and refer customers to internal or external services, that can assist with this to enable tenants to sustain their tenancies.
• Provide support to customers in maintaining their relationship with Housing Benefit Departments/ DWP to ensure income collection is maximised.
• Ensure all contacts with tenants are accurately recorded on the customer relations management service to enable seamless customer service.
Income collection
• Deliver an income collection service that makes customers aware of their responsibility to pay their rent on time and regularly.
• Monitor and manage accounts to ensure that income is collected is maximised and complex cases are escalated and resolved as appropriate.
• Manage on a day-to-day basis Former Tenant Arrears and sundry debts, in line with Group policy.
• Contribute to a drive for continuous service improvement, supporting any projects or initiatives improving services or performance.
Enforcement
• Ensure that when arrears occur that these are dealt with in a prompt, robust and sensitive manner, following legislative requirements.
• Collaborate with colleagues to effectively monitor and manage risk within the team.
• To undertake any other duties to achieve personal, team and organisational objectives.
Income Officer Requirements:
Essential
• Educated to GCSE level or equivalent.
• Good knowledge and awareness of related housing regulations/ law.
• Experience of delivering face to face customer service with the ability to have honest conversations with customers.
• Experience of developing partnership working with support agencies, local authorities, and community groups.
• Good understanding of the social, economic, and political context in the neighbourhoods in which we operate.
• Good understanding of welfare reform.
• Experience of debt collection and providing tenancy support.
• Experience working in an RP, not for profit or public-sector organisation.
• Experience of using ICT systems - housing management, CRM systems and Microsoft office software.
• Full driving licence and use of a car for work.
• Mobile working required.
• Occasional working outside usual office hours.
• To provide out of hours emergency support for the organisation where required.
• Undertake Health and safety and compliance duties as required.
Desirable
• Relevant professional qualification or recognised degree.
• Understanding of an asset-based approach to working with people and communities.
Income Officer Benefits:
• Offer a supportive environment, encouraging colleagues to take an agile and flexible approach.
• Working both remotely and from our modern offices at Columbus Quay, which offers stunning views of the River Mersey.
• Free on-site parking
• Pension scheme
We are an employer that identifies and harnesses talent, supported by training and development to attract and retain the very best people.
If you think that you are suitable for this Income Officer role, please apply now!
Customer Experience Advisor
Prima Group
Liverpool, NWCustomer Experience Advisor
Location: Based in Columbus Quay, Liverpool - Remote Working
Salary: £22,134 per annum
About the Company:
An exceptional opportunity has arisen to join one of North West’s leading housing associations. The Prima Group is an ambitious, forward thinking and innovative place to work, and we recently made it into the Top 10 at the National Housing Digital Awards, recognising our success in innovation, technology and transformation.
With 2800 properties in our portfolio, our Mission is to put ‘customers and communities first’ by investing in people, homes and neighbourhoods. Our Corporate Plan, ‘Prima Prospects, is designed around our customers' with ambitious targets to deliver new additional homes, providing new and improved services, delivering significant investment in our existing homes and to grow our commercial services on a ‘profit for social purpose’ basis.
As a member of the Customer Experience Team, you’ll play a key role in responding to customers enquires over the phone or online, advising them about our services and resolving any queries they have. Taking a proactive approach to customer care, you will be responsible for each customer contact to ensure we deliver the best customer experience, this will involve liaising with colleagues and partners to gather information and find solutions for customers.
You’ll be able to show empathy and have honest conversations with customers about their tenancy, rent, repairs and home and be able to signpost where further support is needed.
Customer Experience Advisor Requirements:
• Customer services experience
• Ability to have honest conversations with customers
• Ability to advocate on behalf of customers
• Experience working across teams to resolve enquiries
• Experience of using ICT systems - housing management, CRM systems and Microsoft office software
• Knowledge of housing management theory and good practice
• Educated to GCSE level or equivalent
Desirable:
• Experience of working in a multi-channel contact centre (phone, face to face and digital contacts)
• Experience of accurately diagnosing repairs
• Evidence of continued professional development
Customer Experience Advisor Benefits:
We offer a supportive environment, encouraging colleagues to take an agile and flexible approach, working both remotely and from our modern offices at Columbus Quay, which offers stunning views of the River Mersey and free on-site parking. With an attractive salary, pension scheme and a range of other employee benefits our staff rate us as a great place to work. We are an employer that identifies and harnesses talent, supported by training and development to attract and retain the very best people.
If you think that you are suitable for this Customer Experience Advisor role, please apply now!
Closing date: 12th March 2021
Interviews to be held: 23rd March 2021
Housing Manager - Neighbourhoods
Prima Group
Liverpool, NWHousing Manager – Neighbourhoods
Location: Liverpool, Sefton and Wirral
Salary: £33,456 per annum plus Essential Car User Allowance
About the Company:
An exceptional opportunity has arisen to join one of North West’s leading housing associations. The Prima Group is an ambitious, forward thinking and innovative place to work, and we recently made it into the Top 10 at the National Housing Digital Awards, recognising our success in innovation, technology and transformation.
With 2800 properties in our portfolio, our Mission is to put ‘customers and communities first’ by investing in people, homes and neighbourhoods. Our Corporate Plan, ‘Prima Prospects, is designed around our customers' with ambitious targets to deliver new additional homes, providing new and improved services, delivering significant investment in our existing homes and to grow our commercial services on a ‘profit for social purpose’ basis.
About the Housing Manager Role:
As a member of the Customer Experience Team, you’ll play a key role in leading your team of Neighbourhood Housing Officers in ensuring Prima are visible and effective in our communities. Providing customer focused housing management services in all aspects of the tenancy and neighbourhood services, you will lead the team in letting our homes, responding to local issues and helping support our customers to have successful tenancies. Ensuring customer contacts are dealt with, you’ll support the team in having honest conversations with customers about their tenancy, home, community and their aspirations, helping them make informed choices and signposting where further support is needed. Developing local knowledge and building effective relationships with other agencies and community partners, you’ll oversee the development and delivery of our neighbourhood plans to improve our services, homes and the environment.
Housing Manager Requirements:
• Good knowledge and awareness of related housing regulations/ law
• Experience of delivering face to face customer service with the ability to have honest conversations with customers.
• Experience of developing partnership working with support agencies, local authorities and community groups.
• Good understanding of the social, economic and political context in the neighbourhoods in which we operate.
• Good knowledge of performance monitoring and management.
• Experience working in an RP, not for profit or public-sector organisation.
• Experience of using ICT systems - housing management, CRM systems and Microsoft office software.
• Educated to GCSE level or equivalent (5 GCSEs at level 4 or above or equivalent)
• Evidence of continued professional development
• Full driving licence and use of a car for work
• Mobile working required
• Occasional working outside usual office hours
• To provide out of hours emergency support for the where required
• Undertake Health and safety and compliance duties as required
• Deputise for the Group Head of Housing where appropriate
Desirable:
• Experience of producing reports to Senior Management, Committees or Boards
• Experience of managing staff
• Understanding of an asset-based approach to working with people and communities
• Understanding of social return on investment
• Evidence of continued professional development
• Recognised degree or professional qualification
• Relevant professional qualification or recognised degree
We offer a supportive environment, encouraging colleagues to take an agile and flexible approach, working both remotely and from our modern offices at Columbus Quay, which offers stunning views of the River Mersey and free on-site parking. With an attractive salary, pension scheme and a range of other employee benefits our staff rate us as a great place to work. We are an employer that identifies and harnesses talent, supported by training and development to attract and retain the very best people.
If you think that you are suitable for this Housing Manager role, please apply now!
Closing date: 17th March 2021
Interviews to be held: 26th March 2021
Technical Support Analyst
TALENTSPA LIMITED
Birkenhead, NWTechnical Support Analyst
Location: Birkenhead
Salary: £34,434 per annum
Hours of Work: 37 hours per week
About the Company:
Following a recent restructure in IT Magenta Living is looking to recruit a permanent Technical Support Analyst to join our IT team. This role will be on a full-time basis working 37 hours per week with the occasional out of hours (evening and weekend) work and work during holiday periods. The role is based out of our main office in Birkenhead which is easily accessible from most transport links. Free parking is provided either on site or nearby. At the time of writing, in line with Government advice, you’ll be working remotely from home for a large portion of the working week.
With over 13,000 properties, we are the largest Registered Provider of affordable housing in Wirral. We are a socially responsible, not-for-profit organisation, our work involves more than simply bricks and mortar and our vision is Vibrant homes, lives, neighbourhoods. Our staff are all based out of Birkenhead and are responsible for providing a quality service to our current and future customers, adding value and leading by example. Our key objective is to improve our commercial focus and to explore and seek potential new business opportunities within our chosen markets which will contribute towards profitable and sustainable growth.
About this Technical Support Analyst Role:
The role reports directly to the Infrastructure Manager and has responsibility for the development, support and continuous improvement of Company IT Infrastructure and operations. The individual will ensure IT customers can access high quality services in accordance with published service standards. The successful candidate will provide second line support for the day to day management of the core infrastructure, upgrades, and end-user support and advice. They will also need to liaise with third party service providers to resolve problems within agreed timescales.
Technical Support Analyst Requirements:
We are looking for someone with an enthusiastic, team focused attitude who will positively contribute to the support of our users and the implementation of new projects and systems within the organisation. The successful candidate will also have a confident and customer first approach, as a key responsibility is to assist users to effectively use various systems, products, and services
Applicants will need to have previous experience in an IT Infrastructure support role supporting Citrix Virtual Desktops, VMware, M365, Intune/Endpoint Manager and Corporate networks.
If you think that you are suitable for this Technical Support Analyst role, please apply now!
Closing date: 22nd February 2021
Interview date: 9th and 11th March 2021
Magenta Living are committed to creating a diverse and inclusive workforce and are proud to be an equal opportunities employer. Applications from all suitably qualified individuals are encouraged regardless of age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We offer a range of family friendly policies and flexible working arrangements to support employees from different backgrounds.
We will positively encourage applications from candidates with protected characteristics which are under-represented in specific roles in accordance with Section 158 of the Equality Act 2010.
Void Clearance & Cleaning Supervisor
TALENTSPA LIMITED
Birkenhead, NWVoid Clearance & Cleaning Supervisor
Location: Birkenhead
Salary: Competitive
Hours of Work: 37 hours per week
About the Company:
Following recent internal changes, a fantastic opportunity has arisen for a Void Clearance & Cleaning Supervisor to join our busy Environmental Services Team.
The role report directly to the Assistant Manager, Environmental Services.
The successful applicant will be responsible for providing high quality clearance and final valet cleans to void properties in preparation for re-letting. The Supervisor will be hands on ensuring that the team are working productively and safely to ensure the service delivery and revenue is maximised to its true potential.
Void Clearance & Cleaning Supervisor Requirements:
Ideally candidates will have previous supervisory experience, excellent communication and interpersonal skills and be proficient in ICT skills. Candidates should also have the ability to display natural initiative and be able to prioritise their workload. You should be able to drive and have access to your own vehicle.
Closing date: 19th February 2021
Interview date(s): 2nd March 2021
Magenta Living are committed to creating a diverse and inclusive workforce and are proud to be an equal opportunities employer. Applications from all suitably qualified individuals are encouraged regardless of age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We offer a range of family friendly policies and flexible working arrangements to support employees from different backgrounds.
We will positively encourage applications from candidates with protected characteristics which are under-represented in specific roles in accordance with Section 158 of the Equality Act 2010.
German Social Media Specialist
Randstad Inhouse Services
Liverpool, NW
Your responsibilities:
- Manage Bosch-owned social media platforms (Community Management and Social Media Monitoring)
- Reporting of social media activities and interactions to Bosch Internal clients
- Identification and management of key influencers
- Provide support to contact centre agents in responding to customers on different social media platforms and update the central social media knowledgebase
- Remote social media training of contact centre agents in Bosch locations around the globe
- Creating and scheduling content in partnership with internal Bosch clients
What distinguishes you?
- Experience in social media, in particular community management
- Excellent verbal, written and interactive communication skills in German and English
- Knowledge of relevant social media tools
- Proactive, flexible and ability to work independently with a high degree of responsibility
- Quality-driven work ethic
German Social Media Specialist
Randstad Inhouse Services
Liverpool, NWYour responsibilities:
- Manage Bosch-owned social media platforms (Community Management and Social Media Monitoring)
- Reporting of social media activities and interactions to Bosch Internal clients
- Identification and management of key influencers
- Provide support to contact centre agents in responding to customers on different social media platforms and update the central social media knowledgebase
- Remote social media training of contact centre agents in Bosch locations around the globe
- Creating and scheduling content in partnership with internal Bosch clients
What distinguishes you?
- Experience in social media, in particular community management
- Excellent verbal, written and interactive communication skills in German and English
- Knowledge of relevant social media tools
- Proactive, flexible and ability to work independently with a high degree of responsibility
- Quality-driven work ethic
Bank Medical Secretary
National Health Service
VCH OPD, NWJob Reference: 844-2832634-A
- Employer:
- Wirral Community Health and Care NHS Foundation Trust
- Department:
- Out Patient Department
- Location:
- VCH OPD, Wallasey
- Salary:
- £19,737 - £21,142 pa (pro rata)
The values at our HEART, focus on how we all provide care to patients.
Health and wellbeing at the heart of everything we do
Exceptional person-centred care
Actively supporting each other
Responsive, professional, innovative
Trusted to deliver
Wirral Community Health & Care NHS Foundation Trust provides high quality community health and social services which are responsive to the needs of our local population. Services are delivered by our dedicated and innovative health professionals and supported by equally committed staff behind the scenes. We strive to continue developing and improving our services by working with and listening to our populations, partners, commissioners and staff.
Working for Wirral Community Health & Care NHS Foundation Trust offers you a great opportunity to be a part of a talented, passionate and committed team delivering excellent community based services throughout Wirral and surrounding areas.
VCH Outpatients department requires Bank Medical Secretaries to support/ cover annual leave for the current Medical Secretary
The post holder will, provide medical secretarial and administrative support to the clinical staff and doctors of the Out Patients Department based at Victoria Central Hospital Mill Lane Wallasey. They will be responsible for inputting and extracting patient information onto appropriate databases. Their main duty will be transcribing clinical letters via audio typing onto Cerner and ensuring the timely response to department KPIs.
The post will require frequent communication across trust boundaries (WCHCT and WUTH) and speaking with patients on a daily basis. They will be required to communicate effectively the needs and requirements of the patients, to provide excellent care and service. They will also be required to demonstrate the values of the trust when carrying out their duties.
The Out Patients Department operates satellite clinics for WUTH which operates Monday to Friday excluding Bank Holidays. These hours are worked from 08:00 through to 18:00 across 5 days.
OPD provides the admin/ reception duties for all the services that operate from this department. Staff are required to work closely with the Office Manager and Service lead as well as associated clinicians to ensure patients wellbeing and experience is of the highest standard Health and wellbeing at the heart of everything we do
Exceptional person-centered care
Actively supporting each other
Responsive, professional, innovative
Trusted to deliver
For further details / informal visits contact:
Name: Sue Brown
Job title: Lead Nurse
Email address: s.brown37@nhs.net
Telephone number: 0151 604 7296
Important Information
After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website. By applying for this post you are agreeing to Wirral Community Health and Care NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Record system.
For further information explaining how we use your information in line with GDPR please see our ‘Guidance for applicants’ document.
To keep informed of latest Trust vacancies, news and events, please follow us on Twitter and Facebook (@WCHCJobs)
Closing Dates: The Trust reserves the right to close a vacancy prior to the closing date if a high number of applications are received.
Reference Information: Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid business email addresses for them. The Trust will not accept personal references from friends or family.
Salary Expectations: The Trust pays staff in line with national NHS Terms and Conditions. Relevant experience may be considered when salary offers are made.
Further Information: WCHC is committed to recruiting and supporting a diverse workforce and we welcome applications from all sections of the community, regardless of disability, age, sex, race, religion, sexual orientation, maternity/pregnancy, marriage/civil partnership or transgender status.
Wirral Community Health & Care NHS Foundation Trust is committed to discharging its statutory duty to safeguard and promote the welfare of children, young people and adults and will support staff to fulfil this duty.
Domestic Assistant
National Health Service
Greasby Health Centre, NWJob Reference: 373-CSS0277-A-RR
- Employer:
- Cheshire and Wirral Partnership NHS Foundation Trust
- Department:
- Domestic Assistant
- Location:
- Greasby Health Centre, Greasby
- Salary:
- £18,005 - £19,337 per annum pro rata
Cheshire and Wirral Partnership NHS Foundation Trust (CWP) supports thousands of vulnerable people across Cheshire and Merseyside.
We provide physical and mental health services, as well as learning disabilities, to a total population of around one million people.
Situated near two thriving cities in Liverpool and Manchester, CWP operates from 66 sites across Cheshire and Merseyside, including Wirral, Chester, Winsford, Crewe, Macclesfield, Sefton and Trafford.
We have been recognised by the Health Service Journal as one of the top places to work in the health service for the last two years running and committed to delivering person centred care.
The Care Quality Commission (CQC) has rated CWP as ‘Good’ overall, ‘better’ for treatments and ‘Outstanding’ for care.
We offer a variety of roles at all levels, so whether you are just starting out in your career or you are looking to use your skills and experience in a new role, CWP is the right employer for you.
Apply now to join our skilled and friendly teams and help us to deliver our vision to improve health and wellbeing by providing high quality care.
We are committed to equal opportunities and we welcome applicants from all sections of the community to ensure our workforce is representative of the population we serve.
We support anyone with a disability thinking about applying for a job at CWP. Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
If your disability meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’.
Visit our ‘Working for us’ pages at our Trust website to find out more about why you should choose CWP.
____________________________________________________________________________________________________
Domestic Assistants support the Trust in delivering a clean and safe environment for both service users and staff. We are looking for a reliable and enthusiastic Domestic Assistant to work at Greasby Health Centre, Greasby. The hours of work are: Monday to Friday – 10 hrs a week (7am-9am).
Duties will include general cleaning as required, in line with National Cleaning Standards. Previous experience in an NHS cleaning environment would be advantageous but not essential as full training will be provided. Uniform will be provided, you must be enthusiastic, flexible, and able to work alone and use initiative. You will be required to cover sickness and annual leave.
CWP has adopted the Living Wage. Where the standard Agenda for Change hourly rate is below Living Wage, pay will be supplemented to this level.
For further details / informal visits contact:
Paula Bennett
Senior Facilities Supervisor
paula.bennett12@nhs.net
07721118033
____________________________________________________________________________________________________
Please note, external applicants will be required to pay for their Disclosure and Barring Service Check (DBS). Enhanced Disclosure costs £40. Standard Disclosure is £23. Administration fee is £3.50. Costs are deducted from salary following appointment. DBS costs will be waived for applicants who are being recruited for COVID-19 reasons.
If the role you are successful for requires a DBS check, you are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies. Please see attached 'Update Service Applicant Guide' document for further information.
We welcome applications from people who have direct experience of accessing our services.
New entrants to the NHS will commence on the minimum of the scale stated above.
All new clinical support staff will be required to have completed or working towards the Care Certificate (CWP In-house 3 day training to be completed within 6 months of start date).
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties applying for this post please contact our Recruitment Team on 01244 393100 and quote the vacancy reference number.
Good luck with your application. We hope to welcome you to Team CWP very soon.
Please note: after applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website. By applying for this post you are agreeing to CWP transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS ESR system.
Receptionist / Admin
National Health Service
Liverpool, NWReceptionist / Admin
Drs McElroy & Thompson
The closing date is 15 March 2021
Job overview
We are looking for 2 receptionists to join our small team. We require one full time applicant and one part time (25 hours per week)
WHEN SENDING YOUR APPLICATION, PLEASE MARK CLEARLY WHETHER YOU ARE APPLYING FOR THE FULL OR PART TIME POSITION
Main duties of the job
The key responsibilities of the role of GP receptionist are: Dealing with patient queries/appointments updating patient records Dealing with referrals Scanning and coding Any other admin tasks as required. Inputting information onto EMIS system
he successful candidates MUST have : Good knowledge of EMIS systems Good telephone manner Be familiar with scanning and coding Have a minimum of one years experience in General practice. Be flexible and able to cover holidays/sickness periods
About us
We have two GP partners, one salaried GP, one Practice Nurse, one Health Care Assistant and a team of 7 admin staff
Job description
Job responsibilities
To make appointments and book patients in when they arrive for an appointment inaccordance with the practice appointment system and to provide a helpful andfriendly service to patients.
To answer telephones promptly ensuring that all in-coming lines are covered at alltimes.
Processing prescription requests.Dealing with queries.
To follow practice procedure regarding letters that arrive at the surgery eitherexternally by post or internally from the hospital.
Scanning/coding of incoming post.
To comply with all relevant practice procedures, regulations and protocols and tomaintain confidentiality at all times with particular reference to patient records.
To liaise with the Office Manager and/or Practice Manager when required and followinstructions from them when necessary.
To undertake any other duties as deemed appropriate by the Practice.
Person Specification
Qualifications
Essential
- Good standard of general education
Desirable
- Previous GP practice experience is essential
Experience
Essential
- Experience working in a GP practice
- Experience using the EMIS Web clinical system
Desirable
- Understanding of CCG's and PCN's.
Knowledge and skills
Essential
- Use of the EMIS web clinical system
- Excellent interpersonal and community skills
- Ability to work under pressure
- Ability to remain calm
Desirable
- Experience working within General Practice is essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Drs McElroy & Thompson
Address
15 Sefton Road
Litherland
Liverpool
L21 9HA
Employer's website
Salary
£29.274k - £29.274k Per Year
Job Type
Full Time
Posted
3 days ago
Description
Income Officer
Location: Columbus Quays, Liverpool
Salary: £29,274 per annum
Contract Type: Fixed Term - 6 months
About the Company:
An exceptional opportunity has arisen to join one of North West’s leading housing associations. The Prima Group is an ambitious, forward thinking, and innovative place to work, and we recently made it into the Top 10 at the National Housing Digital Awards, recognising our success in innovation, technology and transformation.
With 2800 properties in our portfolio, our Mission is to put ‘customers and communities first’ by investing in people, homes, and neighbourhoods. Our Corporate Plan, ‘Prima Prospects, is designed around our customers' with ambitious targets to deliver new additional homes, providing new and improved services, delivering significant investment in our existing homes and to grow our commercial services on a ‘profit for social purpose’ basis.
About the Income Officer Role:
If you are looking for an exciting new role, this is a great opportunity to join the Income Team at Prima. As an Income Officer you will be part of a professional and customer focused team with responsibilities to provide tenancy support and ensure that tenants pay their rent on time.
Our Income Officer post is a varied role, working with customers to ensure rent payments are made and providing tenancy support where needed. A key part of the role is sustaining tenancies, part of this is ensuring that tenants are accessing all the correct benefits to maximise their income. You should be a great communicator and have experience of working in a customer focused environment.
Income Officer Responsibilities:
Customers
• Identify barriers to payment and advise on preventative action to be taken to stop customers falling into arrears.
• Provide basic welfare benefit and money advice and appropriate tenancy support to sustain tenancies.
• Signpost and refer customers to internal or external services, that can assist with this to enable tenants to sustain their tenancies.
• Provide support to customers in maintaining their relationship with Housing Benefit Departments/ DWP to ensure income collection is maximised.
• Ensure all contacts with tenants are accurately recorded on the customer relations management service to enable seamless customer service.
Income collection
• Deliver an income collection service that makes customers aware of their responsibility to pay their rent on time and regularly.
• Monitor and manage accounts to ensure that income is collected is maximised and complex cases are escalated and resolved as appropriate.
• Manage on a day-to-day basis Former Tenant Arrears and sundry debts, in line with Group policy.
• Contribute to a drive for continuous service improvement, supporting any projects or initiatives improving services or performance.
Enforcement
• Ensure that when arrears occur that these are dealt with in a prompt, robust and sensitive manner, following legislative requirements.
• Collaborate with colleagues to effectively monitor and manage risk within the team.
• To undertake any other duties to achieve personal, team and organisational objectives.
Income Officer Requirements:
Essential
• Educated to GCSE level or equivalent.
• Good knowledge and awareness of related housing regulations/ law.
• Experience of delivering face to face customer service with the ability to have honest conversations with customers.
• Experience of developing partnership working with support agencies, local authorities, and community groups.
• Good understanding of the social, economic, and political context in the neighbourhoods in which we operate.
• Good understanding of welfare reform.
• Experience of debt collection and providing tenancy support.
• Experience working in an RP, not for profit or public-sector organisation.
• Experience of using ICT systems - housing management, CRM systems and Microsoft office software.
• Full driving licence and use of a car for work.
• Mobile working required.
• Occasional working outside usual office hours.
• To provide out of hours emergency support for the organisation where required.
• Undertake Health and safety and compliance duties as required.
Desirable
• Relevant professional qualification or recognised degree.
• Understanding of an asset-based approach to working with people and communities.
Income Officer Benefits:
• Offer a supportive environment, encouraging colleagues to take an agile and flexible approach.
• Working both remotely and from our modern offices at Columbus Quay, which offers stunning views of the River Mersey.
• Free on-site parking
• Pension scheme
We are an employer that identifies and harnesses talent, supported by training and development to attract and retain the very best people.
If you think that you are suitable for this Income Officer role, please apply now!