• Answer and direct phone calls in a polite and friendly manner
• Maintain reception area and all common areas in a clean and tidy manner at all times
• Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
• Keep detailed and accurate records of visitor requests and of calls received
• Receive deliveries; sort and distribute incoming mail
• Take inventory of supplies and restock as needed
• Maintain the general office filing system

Covid-19

• Must have a good understanding of principles of lowering risk of transmission in the working environment
• Level II Covid Work Secure certificate preferred (But not essential)

Work remotely:

• Temporarily due to COVID-19

COVID-19 precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Plastic shield at work stations
• Virtual meetings

Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.

Join us as a Customer Service Advisor earning £18,500 per annum you’ll enjoy the freedom and support you need to make an impact: making fans of the products you love, delivering brilliant customer service and meeting targets with an opportunity to earn more on our incentive program.

What you’ll do:

• Work 37.5 hours with varied shift patterns during opening times. Monday – Sunday 07:00 – 23:00
• As a Customer Service Advisor you’ll take calls about billing and upgrades, as well as those having technical issues.
• Spend time understanding customers’ needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience.
• As part of a supportive, fun and friendly service team, your focus will be on having great conversations.
• Learn about our products, we’re fans too!

What you’ll bring:

• Brilliant listening skills
• Ability to empathise and understand our customers
• A love for problem solving
• A passion for delivering outstanding service

Inclusion:

CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round.

We’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.

The Benefits:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of benefits really are something special, here are just a few:

• Free Sky Q, for the TV you love all in one place
• Discounted Mobile and broadband
• Bonus incentives
• We offer a whole range of benefits to support you in all areas of your finances, health and lifestyle, such as, a generous pension plan, healthcare and discounts to over 800 retailers to name a few.

A range of benefits to support you in all areas of your finances, health and lifestyle, such as, a generous pension plan, healthcare, sharesave and discounts to over 800 retailers.

Where you’ll work:

Livingston - getting here is easy with our complimentary shuttle bus service from Livingston train stations and Livingston Centre, as well as onsite parking and great bus links.

Your base site will be in Livingston, however due to the ongoing coronavirus pandemic, we’re having to flex our recruitment and working practices to ensure we keep you and our staff safe. If you are invited to an interview, it’s likely this will be a virtual interview using video, and we’ll do our best to make the process smooth and straight forward for you. Should you be successful for this role, it’s likely you’ll need to spend some of your time working from home to begin with, but we’ll talk to you about this in more detail at the right time.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Shift pattern

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so rewarding.

Being a colleague in one of our stores means that you will help to serve our shoppers better every day.

You’ll meet great people, learn new things and be part of an expert diverse team where everyone is welcome.

Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you

PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.

The Customer is at the heart of everything we do.

It’s your responsibility to ensure:

• Customers get the finest shopping journey.
• Customers are always able to get the products they need.
• Customers are excited by our promotions and find our aisles welcoming.
• Customers have a slick and speedy checkout experience.
• Customers leave our store feeling valued and satisfied.

Whether you are looking for flexibility to suit your lifestyle or the opportunity to progress your career, this can be the role for you.

• Able to give great, natural customer service by proactively smiling, greeting, acknowledging and helping customers.
• Works hard for customers, your team and your department.
• You are able to prioritise to ensure anything you do is right for our customers.
• Adaptable and resilient to meet the ever changing demands of our business.
• You must be able to follow instructions either verbal or written.
• You are reliable and a good timekeeper.
• You must be smart and tidy at all times.

Job Summary: 

Location: Glensburgh Road, Falkirk, Grangemouth, FK3 8XJ

Salary:  £20,000 - £26,000 depending on experience plus annual bonus and benefits. 

Hours: 40 Hours p/week (Rota) - MON-FRI & every other SAT *Day off mid-week when working SAT’s

We’re looking for an experienced and enthusiastic Service Advisor, to join Cazoo. This role will be based at the Cazoo Customer Collection Centre in Grangemouth, helping to build the UK’s best car buying and aftersales experience.

We are looking for a Service Advisor to support our service function, to ensure the quality of vehicles are in-line with our rigorous retail standards and where a fault occurs on a customers car, you take the right actions help get the car diagnosed and repaired.

You will need to manage the flow of work through the post sales and service team efficiently, ensuring all of our customers receive a great experience. If you're customer obsessed and enjoy working in a fast paced environment then this could be the opportunity for you! 

What you'll be doing:

• Ensure that any pre or post sale rectification work is quickly identified and repaired to maximise customer satisfaction
• Ensure the service and post sales process is diarised correctly to ensure an efficient process
• Ensure all warranty claims are administered where applicable
• Liaise with the Customer Support (CS) team and customers on rectification and service requirements, notifying the customers and CS team where applicable of issues and options as required.
• To ensure the Centre Manager is notified for authorisation on expenditure on rectification and preparation work over your authorisation threshold
• Work pro-actively with your colleagues on site, across customer operations, delivery and technical to ensure a deliver service excellence to our customers
• Support the Technicians work efficiently to ensure maximum productivity to allow the effective use of labour hours
• Ensure that all consumables and parts ordered are logged against job cards and returns are processed efficiently
• Full compliance with Cazoo health and safety policies including LOLA & COSHH
• Utilise Cazoo reporting suite, focussing right first-time diagnosis and repair, cycletime and cost per unit of post-sale rectification
• Working across 7 days on a rota system (40 hours per week)

Key skills required:

• Minimum of 2 years experience as a Service Advisor, used to working in a volume environment 
• High level vehicle diagnosis and repair knowledge across multi-make vehicle ideally
• Experience with garage management systems including VHC and inspection programmes
• Understanding of MOT test standards
• Willingness to travel (Clean driving licence required)
• We pride ourselves on obsessing about the end consumer of our cars and its critical this is a core part of your DNA  

Benefits:

• 33 Days Holiday (Inc English bank/public holidays) AND an extra day for your Birthday!
• Contributory Pension (Up to 5% matched).
• Discretionary BIG Milestones BONUS!
• £500 Employee Referral Bonus!
• Wellbeing benefits.
• Health Care Scheme.

Useful Information: 

Founded in 2018, Cazoo is backed by leading investors and has a highly experienced team, led by Founder & CEO, Alex Chesterman OBE.

We are an equal opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.

Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.

Join us as a Customer Sales Advisor earning £19,150 per annum and you’ll enjoy the freedom and support you need to make an impact; through sales you’ll make fans of the products you love. Smashing targets could earn you an extra incentive of £4,000 on average, up to £7,000 for our top performers.

What you’ll do:

• Work 37.5 hours with varied shift patterns during opening times. Monday – Sunday 08:30 – 20:00
• Take calls from customers who are thinking about changing their products or leaving Sky
• Understand our customers’ needs to provide a solution that will help them get the most from Sky’s amazing products and services
• Focus on selling the right package to the right customer
• Learn about our products, we’re fans too!

What you’ll bring:

• Brilliant listening skills
• Ability to emphasis and understand our customers individual needs
• A healthy streak of ambition in sales
• A passion for sales and selling our amazing products

Inclusion:

CVs aren’t everything. We’re more focused on who you are and the potential you’ll bring to Sky. That’s why we have a unique approach through a series of questions and a video round.

We’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.

The Benefits:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of benefits really are something special, here are just a few:

• Free Sky Q, for the TV you love all in one place
• Discounted Mobile and broadband
• Bonus incentives
• We offer a range of benefits to support you in all areas of your finances, health and lifestyle, such as, a generous pension plan, healthcare, sharesave and discounts to over 800 retailers.

Where you’ll work:

Livingston - getting here is easy with our complimentary shuttle bus service from Livingston train stations and Livingston Centre, as well as onsite parking and great bus links.

Your base site will be in Livingston, however due to the ongoing coronavirus pandemic, we’re having to flex our recruitment and working practices to ensure we keep you and our staff safe. If you are invited to an interview, it’s likely this will be a virtual interview using video, and we’ll do our best to make the process smooth and straight forward for you. Should you be successful for this role, it’s likely you’ll need to spend some of your time working from home to begin with, but we’ll talk to you about this in more detail at the right time.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.