location_0_addressRegionName

location_0_addressCountryName

ONSITE

FULL_TIME

ADAPTED_NOW

HOUR

Customer Services Advisor

ACTIVE

<img height="1" src="https://counter.adcourier.com/VGhlLlJlc291cmNpbmcuVGVhbS41MjQ2OS40NzlAaHVudHN3b29kLmFwbGl0cmFrLmNvbQ.gif" width="1"/> Huntswood is working with a leading contact centre outsourcer and are looking for experience contact centre advisors to support a new campaign on behalf of a leading energy provider, with this working from home role. As part of this brand-new team, as a customer service advisor will be expected to give an excellent experience to our customers every time, addressing the primary reason for the customer contact using all your skills and knowledge. Engage and deal with a variety of different customer call types to ensure that the client is represented in line with our processes, values and behaviours. Role overview: Salary: £10 per hour Start Date: 11th & 18th October 2021 Shift: Monday - Friday, on a shift rotation between 8am-8pm, 37.5 hours a week As a Customer Service Advisor you will: <ul><li>Identify opportunities that will improve the customer experience and add commercial value to the business, striving to achieve performance and customer targets.</li><li>Answering and resolving customer inquiries over the phone and demonstrating ownership of the problem</li><li>Working in a target driven environment focusing on excellent customer service</li></ul> The ideal candidate will have: <ul><li>A minimum of 6 months contact centre experience on an inbound customer service lead campaign</li><li>A minimum of 1 year customer service experience</li><li>Exceptional customer service skills</li><li>Experience working in the energy sector would be advantageous</li><li>Ability to navigate through a number of in-house databases and Good MS Office skills</li><li>Effective team player with a positive attitude</li></ul> What you get in return: <ul><li>Hourly rate plus a performance-based bonus</li><li>Full training - all completed remotely</li><li>A host of wellbeing support</li><li>Staff discount scheme</li><li>Progression opportunities</li></ul> Interested? Apply now. To help you stay safe in your job search Huntswood will never ask you for personal information such as bank details or dates of birth before you have been offered a role and signed a contract

Huntswood

Customer Service Advisor

monster

<img height="1" src="https://counter.adcourier.com/VGhlLlJlc291cmNpbmcuVGVhbS44NTMwNi40NzlAaHVudHN3b29kLmFwbGl0cmFrLmNvbQ.gif" width="1"/> Huntswood is working with a leading contact centre outsourcer and are looking for experience contact centre advisors to support a new campaign on behalf of a leading energy provider, with this working from home role. As part of this brand-new team, as a customer service advisor will be expected to give an excellent experience to our customers every time, addressing the primary reason for the customer contact using all your skills and knowledge. Engage and deal with a variety of different customer call types to ensure that the client is represented in line with our processes, values and behaviours. Role overview: Salary: £10 per hour Start Date: 11th & 18th October 2021 Shift: Monday - Friday, on a shift rotation between 8am-8pm, 37.5 hours a week As a Customer Service Advisor you will: <ul><li>Identify opportunities that will improve the customer experience and add commercial value to the business, striving to achieve performance and customer targets.</li><li>Answering and resolving customer inquiries over the phone and demonstrating ownership of the problem</li><li>Working in a target driven environment focusing on excellent customer service</li></ul> The ideal candidate will have: <ul><li>A minimum of 6 months contact centre experience on an inbound customer service lead campaign</li><li>A minimum of 1 year customer service experience</li><li>Exceptional customer service skills</li><li>Experience working in the energy sector would be advantageous</li><li>Ability to navigate through a number of in-house databases and Good MS Office skills</li><li>Effective team player with a positive attitude</li></ul> What you get in return: <ul><li>Hourly rate plus a performance-based bonus</li><li>Full training - all completed remotely</li><li>A host of wellbeing support</li><li>Staff discount scheme</li><li>Progression opportunities</li></ul> Interested? Apply now. To help you stay safe in your job search Huntswood will never ask you for personal information such as bank details or dates of birth before you have been offered a role and signed a contract

Energy Customer Service Advisor

OFFSITE

PART_TIME

Looking for a job that gives you the security of working for a big company but the satisfaction of doing something meaningful as a valued member of a small, supportive team? <ul><li>We offer competitive rates of pay at £9.44 per hour.</li><li>Working anything from a 12-hour part-time shift to a full time 38-hour week,</li><li>The working hours and working days, as well as shift patterns, can be discussed at the interview where there is some level of flexibility.</li></ul>
We are currently recruiting for Customer Service Advisors for our 24/7 Electronic Monitoring Service in Scotland, this is a unique contract based in our modern National Monitoring Centre located in Strathclyde Business Park, Bellshill.  Successful candidates should have experience of customer service along with good interpersonal skills and a can-do attitude.   What you can expect from us…. <ul><li>A worthwhile role within the Criminal Justice system - making a difference to people’s lives daily</li><li>Job satisfaction, in house training, employment security and opportunities for career advancement within a supportive team in a small, relaxed call centre environment.</li><li>An opportunity to enhance your skills.  Whether you see this job as a steppingstone in your career, or you wish to progress a career, we will provide you with ample opportunity for learning and development mapped against your own personal development plan.  Whilst we will give you all the training and support to enable you, we can also help you gain and enhance your skills in CS, compliance monitoring, training delivery or logistics support.</li><li>We offer competitive rates of pay at £9.44 per hour.</li><li>Working anything from a 12-hour part-time shift to a full time 38-hour week,</li><li>The working hours and working days, as well as shift patterns, can be discussed at the interview where there is some level of flexibility.</li><li>We also offer a contributory pension and company benefits scheme. </li><li>Overtime is available on a voluntary basis.  </li><li>Free parking, 28 paid holiday allowance (pro-rata) and up to 4 weeks of training will be given.</li></ul>
Applicants must be over 18 years of age and able to obtain Disclosure Scotland vetting prior to taking up employment.  This vetting will be at the company’s expense.   As a Customer Service Advisor, your responsibilities will include:   Job outline: To deliver a high quality, professional monitoring service in accordance with the policies and procedures as agreed with the NI Department of Justice                                 Key responsibilities & accountabilities <ul><li>Processing of incidents/violations within agreed key performance indicators</li><li>Monitor the activity of our subject base using tagging, and tracking</li><li>Respond professionally to calls from internal/external customers in line with our agreed key performance indicators</li><li>Reporting incidents/breaches to the appropriate agencies i.e., Police, probation etc.</li><li>Produce reports as required</li><li>Escalate reportable incidents to the Monitoring Centre Supervisor/ team leader as per agreed procedures</li><li>Support and advise subjects during the duration of their curfew</li><li>Document all contact both internal and external</li><li>Build and maintain excellent working relationships with both internal and external customers through the application of the principles of pro-social modelling</li><li>Maintain, uphold, and demonstrate company values and protect the company brand</li><li>Produce and submit compliance reports, with supporting documentation, to the relevant authority in line with contractual requirements</li><li>Assist in Operational tasks where required</li><li>Compliance with Information Security responsibilities </li></ul>We are looking for a Customer Service Advisor who has the following skills and experiences: <ul><li>Experience working in customer service environment</li><li>Excellent interpersonal and communication skills</li><li>Attention to detail</li><li>Ability to make decisions based on facts and information available</li><li>Excellent time management skills with the ability to prioritise own workload</li></ul>
To apply for this role as Customer Service Advisor, please click apply online and complete the full application process.     Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Candidate Source Ltd

UNKNOWN

<div><h2 class="text-primary h5 mb-1">Customer Services Advisor (Full time and part time roles available - all shifts)</h2> Location: Strathclyde Business Park, Duart House, Bellshill ML4 3PR | <div class="d-block d-lg-none"></div> Salary: £9.44 per hour | <div class="d-block d-lg-none"></div> Posted: 21 Sep 2021 | <div class="d-block d-lg-none"></div> Closes: 3 Oct 2021 | <div class="d-block d-lg-none"></div> Job Type: Permanent & Full-time | <div class="d-block d-lg-none"></div> Business Unit: UK - G4S Technology | <div class="d-block d-lg-none"></div> Region / Division: UK & Ireland | <div class="d-block d-lg-none"></div> Reference: G4S/MS/2187 </div>Contributory pension scheme, 28 paid holiday, company benefits scheme and free parking. <h4 class="mb-2">Job Introduction:</h4>Looking for a job that gives you the security of working for a big company but the satisfaction of doing something meaningful as a valued member of a small, supportive team?We are currently recruiting for Customer Service Advisors for our 24/7 Electronic Monitoring Service in Scotland, this is a unique contract based in our modern National Monitoring Centre located in Strathclyde Business Park, Bellshill. Successful candidates should have experience of customer service along with good interpersonal skills and a can-do attitude.Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is There for you™. For more information, please visit <a href="http://www.aus.com/" rel="nofollow nofollow noopener noreferrer" target="_blank">www.aus.com</a>.What you can expect from us….<ul><li>A worthwhile role within the Criminal Justice system - making a difference to people’s lives on a daily basis</li><li>Job satisfaction, in house training, employment security and opportunities for career advancement within a supportive team in a small, relaxed call centre environment.</li><li>An opportunity to enhance your skills. Whether you see this job as a stepping stone in your career, or you wish to progress a career within G4S, we will provide you with ample opportunity for learning and development mapped against your own personal development plan. Whilst we will give you all the training and support to enable you, we can also help you gain and enhance your skills in customer service, compliance monitoring, training delivery or logistics support.</li><li>We offer competitive rates of pay at £9.44 per hour.</li><li>Working anything from a 12-hour part-time shift to a full time 38 hour week,</li><li>The working hours and working days, as well as shift patterns, can be discussed at the interview where there is some level of flexibility.</li><li>We also offer a contributory pension and company benefits scheme. </li><li>Overtime is available on a voluntary basis. </li><li>Free parking, 28 paid holiday allowance (pro-rata) and up to 4 weeks of training will be given.</li></ul>Applicants must be over 18 years of age and able to obtain Disclosure Scotland vetting prior to taking up employment. This vetting will be at G4S expense. <h4 class="mb-2">Role Responsibility:</h4>Job outline: To deliver a high quality, professional monitoring service in accordance with the policies and procedures as agreed with the NI Department of Justice Key responsibilities & accountabilities<ul><li>Processing of incidents/violations within agreed key performance indicators</li><li>Monitor the activity of our subject base through the use of tagging, and tracking</li><li>Respond professionally to calls from internal/external customers in line with our agreed key performance indicators</li><li>Reporting incidents/breaches to the appropriate agencies i.e. Police, probation etc.</li><li>Produce reports as required by either internal or external customers</li><li>Escalate reportable incidents to the Monitoring Centre Supervisor/ team leader as per agreed procedures</li><li>Support and advise subjects during the duration of their curfew</li><li>Document all contact with our customers both internal and external</li><li>Build and maintain excellent working relationships with both internal and external customers through the application of the principles of pro-social modelling</li><li>Maintain, uphold and demonstrate G4S values and protect the company brand</li><li>Produce and submit compliance reports, with supporting documentation, to the relevant authority in line with contractual requirements</li><li>Assist in Operational tasks where required</li><li>Compliance with Information Security responsibilities</li></ul>It is G4S’ current policy (subject to the Equality Act 2010), in the light of the specific work being undertaken, that all [employees] must be fully vaccinated or have had the relevant [“full”]Covid-19 vaccinations [(including any “waiting period”)] by their commencement date.Legitimate description:G4S will consider its obligations under the Equality Act 2010 and whether or not, in the circumstances of any protected characteristic under that legislation, any exemption or variation to the vaccination policy should be exceptionally applied.Key competencies<ul><li>Acting Professionally</li><li>Delivering Objectives</li><li>Supporting & Working with Others</li><li>Delivering Great Customer Service</li></ul> <h4 class="mb-2">The Ideal Candidate:</h4>Essential <ul><li>Experience working in customer service environment</li><li>Excellent interpersonal and communication skills</li><li>Attention to detail</li><li>Ability to make decisions based on facts and information available</li><li>Excellent time management skills with the ability to prioritise own workload</li></ul>Desirable <ul><li>Ability to use Word, Excel, PowerPoint & Outlook Email & Calendar</li><li>Flexible working style</li></ul>

G4S Limited

Customer Services Advisor (Full time and part time roles available - all shifts)

YEAR

Customer Service

<img height="1" src="https://counter.adcourier.com/Y2FsbHVtcy4wNzAxNy40NzlAcmVjcnVpdG1lbnRnZW5pdXMuYXBsaXRyYWsuY29t.gif" width="1"/>This company is looking for enthusiastic individuals to join its Customer Support team. This growing business provides electronic proof of delivery, route optimisation & related services to industry leaders across a range of sectors. Their mobile app is linked to a rich web application which helps companies to cut costs, streamline operational processes & improve service. This company is quickly increasing its market share across the UK & beyond making it a really exciting time to join the team. Purpose and Scope: The role will require the successful candidate to provide a first-class service to the business's growing customer base, ensuring that an excellent and consistent level of service is provided at all times. This position is a full time, permanent role working Monday to Friday 9-5:30pm. As part of a team, you will have shared responsibility to provide support during public holidays. For the first three months you will be based in the company's Edinburgh office, working alongside the Support Manager, for training purposes. This company is a flexible employer so going forward you will be able to work from home, or in the office, it's entirely up to you! What you'll be doing: You will be expected to work closely with the Support Manager, making sure that incoming client requests are correctly managed and escalated when required. This role involves: - Acting as the point of contact for incoming customer enquiries (phone, email etc) - Triaging customer requests to ensure that they are picked up by the right person or team - Logging all calls and issue tickets - Providing "how-to" assistance for system users over the phone or in writing - Working with the Customer Success Managers to produce customer training material - Assisting the Support Manager with handheld device set-up/management What the company is looking for: - Excellent communication skills and telephone manner - Excellent organisational skills - A self-motivated achiever who gains satisfaction from providing excellent customer service - Customer service experience - Being able to stay calm under pressure and willing to escalate issues when required - Good understanding of office software - Interest in IT What you'll get: - Salary: £16,500 to £26,000 depending on experience - After initial in-office training period, flexible working from home and/or office - 30 days holiday a year + 1 extra day for every year worked - Opportunity to buy 5 extra holiday days or sell 5 unused days - High spec workstation with multiple monitors - Complimentary fruit, drinks, ice cream and snacks in the office - Office with strong transport links & free parking - A commitment to your development through an individual training budget - Company social events - Life assurance scheme which includes remote GP appointments, mental health support, physiotherapy and employee assistance - Bike to work scheme - Enhanced maternity and paternity schemes - Pension plan with 5% employer contributions

Recruitment Genius Ltd

1st Line Support - Customer Service

Part Time Customer Service Jobs in Livingston, Scotland | Monster.co.uk