operations manager jobs

Near salford, north west
131Jobs Found

131 jobs found for operations manager jobs Near salford, north west

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Quality Operations Manager

Vitality

Stockport, NW
6 days ago
Stockport, NW
6 days ago

Vitality, Quality Operations Manager, Stockport or Bournemouth, £Competitive + Bonus + Benefits

We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we’re out to make the world a healthier, happier place.

That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you’ll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flight sporting events, health checks and access to our full range of partners and rewards. 

It’s what we call offering shared value, because a healthy, happy team is good for us, good for our members, and good for you.

As ourQuality Operations Manager, you’ll get the benefits our members enjoy, including:

- Our award-winning private Vitality Health insurance + wellness incentive programme

- Access to The Vitality Programme – Apple Watch, Waitrose and Partners, Garmin, Amazon Prime, Champneys Spa days, Rakuten TV and half-price gym memberships to name a few!

- Personal health fund + Life Assurance

- Stakeholder Pension Plan with employer contribution

- 25 days annual leave + Bank holidays + option to buy and sell 5 more

- Flexible benefits package

- Internal incentives, competitions, and awards – a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime

- A genuine opportunity to grow and establish a long-term career

As our Quality Operations Manager, you will ensure the integrity of Vitality Health’s Quality Management System, directing and controlling resources, engaging key stakeholders internally and externally to ensure achievement of all quality objectives in accordance with the Vitality quality philosophy, thereby helping to ensure customers are provided with a high-quality service that complies with regulatory requirements and business needs.

Your role as our Quality Operations Manager will involve:

- Conducting effective coaching, development and performance management of the Quality Managers

- Overseeing the production of Operational Dashboards for key stakeholders and senior management

- Setting departmental action plans to iteratively improve quality scores and customer outcomes

- Leading quality initiatives – including change initiatives within the department as well as key trend-analysis to drive additional business value and support operational excellence

- Guiding the quality function to deliver against agreed strategic departmental targets

- Supporting the development of a UK-wide Quality Assurance network across Vitality Group to drive towards closer strategic and methodological alignment and share/implement best practice across the Vitality Group

- Fostering close collaboration with Operations Managers and Head’s to ensure business needs and requirements are understood and met, and performance standards are achieved

- Externally building relationships with key external partners to ensure effective day to day quality operations

- Taking responsibility for the effective performance of the speech analytics programme in Vitality and its associated implementation plans

- Working closely with all other elements of the Business Performance Centre (MI & Planning Resources and the Continuous Improvement Team) to deliver effective business change

What we are looking for in our ideal Quality Operations Manager:

- Significant experience of leading and managing in a quality assurance environment

- Excellent numerical skills and understanding of data analysis/statistical methods – including sigma ratings and DPMO tools

- Detailed understanding of business process methodologies and techniques used to measure performance of service agents

- Outstanding communication skills to lead the function through change and to present in front of large and diverse senior stakeholder groups

- Experience in using automated QA/speech analytics technology or equivalent

- Proven experience in influencing wider business areas to deliver significant quality results

Closing Date: Wednesday 3rd March 2021

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved.

If you feel you have the skills and experience to become our Quality Operations Manager, thenplease click ‘apply’ today.

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Operations Manager

Equals One LTD

Oldham, NW
1 day ago
Oldham, NW
1 day ago

Operations Manager

Salary dependent on experience

Oldham/Manchester

Full time

The Company

A fabricator and manufacturer of fire sprinkler pipework, specialising in cutting, grooving and powder coating. Trading under current ownership for 3 years and operating from a site based in Oldham/Manchester, our 27,000 sq ft facility produces over 3,000 tonnes of raw material turned into client specification with an unrivalled lead time in the market..
With turnover in the region of £8 million versus historic turnover in the last few years of approximately £5million the company has seen substantial growth. At time of advertising a new £1.5 million contract has been secured into a new Mainland European Market and the business is on a short term trajectory to exceed £10 million turnover. In addition to this, we have recently secured an Equity Partner (Shawston – the UK leading supplier to the Commercial Fire Sprinkler Marketing).

The Candidate

An experienced, qualified Operations Manager with commercial experience. A manager who can lead a team and genuinely inspire a team to continuously improve their performance. An individual that has a personality and can energise business situations and environments. A self-starting business leader that can cope with targets and pressure to deliver.

Ideally you will possess a background from within engineering and have affinity with the product. This role would suit an individual who is looking to grow and develop with a forward-thinking company and who is ready for the next step in their career to manage and direct a team of production and transport personnel. You will be expected to engage in the day to day managing of the production plant and motivate and drive the team to succeed.

Key responsibilities but not limited to: -

·Oversee production and stock checks, capacity planning and lean production background biased, target planning.

·Environment and waste management

·Ensure health and safety practices/procedures/audits are being carried out

·Ensure forklift and machinery inspections are being carried out daily

·Conduct staff 1-2-1’s and training as required

·HR Management

·Constantly look to make cost savings on overheads/production costs

·Tool box talks

·Record holidays for staff and coordinate branch attendance

·Keeping records of staff sickness and lateness

·Arrange customer deliveries

·Implement new procedures

The ideal candidate will:

·Be able to evidence relevant experience

·Previous experience within an engineering role

·Demonstrate good leadership skills

·Have good time management skills

·Be able to work under their own initiative

·Have excellent communication skills

·Be proactive with a desire to succeed

·Be well organised and show keen attention to detail

Remuneration

·We have a strict remuneration philosophy. To pay market salaries for the job being done.

·We are looking to recruit a candidate that can demonstrate they are the perfect fit for the company culture.

·Basic salary will be in-line with the experience of the candidate and benchmarked salary levels. There is an opportunity to be part of a substantial performance bonus.

·Holiday entitlement of 25 days running January to December.

·Pension contributions in-line with the company policy as per People’s Pension scheme.

Please do not apply for this role if you do not have the relevant experience.

Please no Recruitment Agencies

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Operations Manager (Estate Agency)

Anderson Wright Consulting Ltd

Manchester, NW
4 days ago
Manchester, NW
£40k - £50k Per Year
4 days ago
£40k - £50k Per Year

OPERATIONS MANAGER (ESTATE AGENCY) – NORTH & NORTH WEST – PROPERTY SALES & LETTINGS – £40,000 BASIC SALARY, (£50,000 OTE) + CAR ALLOWANCE AND BENEFITS

Operations Manager required for our client who are a well-established and award-winning nationwide property sales and lettings company.

Due to their continued success and growth, they now require Operations Manager to be homebased.

If you are an experienced in Property Sales and Lettings then this could be the role for you.

MAIN DUTIES

As an Operations Manager your role will be to develop a relationship with our clients Franchisees and Key Staff Members to assist them in developing their business turnover and profitability. To do this by way of coaching/mentoring/training and share best practice across the network.

•Increasing turnover within individual offices and for the company
•You will mentor new offices including regular visits and calls
•Visit existing offices to offer support / advice on all aspects of sales and lettings.
•Conduct in house and classroom training where required
•Prepare detailed reports on offices visited and scheduled calls made
•Attend network meetings
•Monitor specific projects
•Assist with complaints within franchise support
•To develop MAB relationships throughout the region
•Deal with Franchise support telephone calls
•Possess legal knowledge within lettings business
•Update on sales and lettings regulations
•Diary management
•Attend regular update meeting with company Director
•To manage relationships with key suppliers
•You will be homes based and covering the North and North West

THE CANDIDATE

•The successful candidate MUST have similar experience
•Experience of property sales and letting is essential
•Experience of managing a branch or branch network
•Have a full driving licence and own car is essential
•You will need to be self-motivated, be able to work autonomously managing your own time effectively
•You need to be a team player, who enjoys working with others across different organisations.
•You will have excellent organisational, written and verbal skills with the ability to remain calm under pressure
•You will have negotiating skills with the confidence to challenge when necessary.
•You need good knowledge of Microsoft packages
•Able to cover the North and North West of England

THE PACKAGE

•£40,000 Basic Salary
•£50,000 OTE
•£400pm Car allowance
•Workplace pension
•Award winning business
•Excellent career opportunity and training for the right candidate.

Follow us on twitter @awconsultingltd

In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency 

OPERATIONS MANAGER (ESTATE AGENCY) – NORTH & NORTH WEST – PROPERTY SALES & LETTINGS – £40,000 BASIC SALARY, £50,000 OTE + CAR ALLOWANCE AND BENEFITS

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Operations Manager - SPCT Practices

National Health Service

Eccles, NW
6 days ago
Eccles, NW
6 days ago

Operations Manager - SPCT Practices

Salford Primary Care Together (SPCT)

The closing date is 03 March 2021

Job overview

Are you passionate about the delivery of great Primary Care, to help people to live healthily within communities?

Are you an experienced leader, with great organisational, communication and interpersonal skills?

Working with our Head of Practices, the successful candidate will provide the operational leadership to our Practice, building relationships with the people using our Practice, and their families and carers, with colleagues working in the Practice and the wider organisation to ensure we deliver the best possible health outcomes for our registered population?

If you answered yes to our questions, weve got the perfect role for you!

Main duties of the job

You will need to be passionate about high quality healthcare, deeply curious about people and what keeps us well, happy to roll up your sleeves to make things happen and be prepared to work as part of a multi-disciplinary team who are committed to making a difference.

Our aim; Working with people to support them to self-manage health and social needs and improve their quality of life

We encourage staff to get involved in exploring new ways of working and service development, with opportunities for CPD along the way. Youll be able to develop your skills in a friendly and supportive team.

So what are you waiting for? We cant wait to hear from you, and look forward to receiving your application. We believe that anyone who is really interested in the role will want to organise an informal chat to make arrangements to talk to the Head of Practices (Chris Nortcliff) or the Chief Operating Officer (Peta Stross) please contact the team via Jane Ashworth, jane.ashworth@nhs.net 0161 983 0565.

About us

SPCT is a Community Interest Company

NHS Pension scheme provider

Provisional interview date 11/03/21

Job description

Job responsibilities

Job Title: Operations Manager - SPCT Practice (across 3 sites)

Salary: Subject to experience, circa £45 - £55k

Reports to: Head of SPCT Practices

Accountable to: Chief Operating Officer

Base/Department: SPCT Practices

PRACTICES

SPCT provides primary care services to a population of approximately 20,000 people across Eccles, Little Hulton, Charlestown and Lower Kersal via three locations Eccles, Willow Tree and Little Hulton.

The effective provision of these services, in combination with collaboration and engagement with partner organisations across the local healthcare system, will positively contribute to the improved health and well-being of Salford residents.

JOB PURPOSE:

A key member of the SPCT leadership team this role will, in partnership with the Head of Practices, contribute to the overall development and implementation of the Practices long term vision, day to day operational delivery and effective governance ensuring long-term sustainability and success.

The post holder will ensure that SPCT provides a service that:

  • meets the primary care needs of the registered patient population of the SPCT practice
  • provides a demonstrably high quality, cost effective, safe and evidence-based service
  • meets or exceeds its contractual requirements
  • audits and transforms the service based upon changing patterns of demand or opportunities for new ways of working
  • actively seeks, and is responsive to, the needs of key stakeholders, developing effective partnership working in all areas of service provision

In partnership with the Head of Practices, the post-holder will inspire and lead a multi-disciplinary team that has the capacity to innovate and adapt its delivery model to suit the needs of key stakeholders (people registered with the practice, their families / carers, colleagues working in the practice, the wider primary care network, and other, broader groups of stakeholders).

The post holder will be required to participate in the on-call rota for the organisation

PRINCIPLE ACCOUNTABILITIES

Performance and Quality

  • Working in partnership with the Head of Practices to lead on all aspects of day to day delivery of the Practice delivery offer
  • Provide support and direction to the team agreeing clear performance objectives that ensure the service and working arrangements deliver integrated people-focussed care, facilitate delivery of the Practices key contractual requirements (including QOF, Salford Standards and any other relevant performance targets) within agreed resources.
  • Implement effective processes, performance management and review systems which ensure people are clear about their individual and collective accountabilities
  • Regularly review the efficiency of business procedures according to organisational objectives and apply improvements
  • Ensure predictive operational management is in place which anticipates and manages both opportunities and problems in service delivery
  • Working with the Business Intelligence team, HR, and Finance, ensure the provision of accurate and timely management information to support the effective and efficient performance of the organisation
  • Review financial information and working in partnership with the finance team, adjust operational budgets to promote profitability
  • Ensure effective systems and process are in place for the leadership and management of all staff including the locum and agency staff working within the service

Leadership and strategy

  • Lead the development of a culture that values individual contribution, promotes the development of a diverse and inclusive workforce and provides an environment where colleagues feel valued and are able to maximise their contribution
  • Ensure that the right capacity, processes, facilities, technologies and tools are in place within the Practice to support the overall delivery of the service
  • Work with the Board, Head of SPCT Practices and the wider management team to support the development of the Practices, where necessary implementing new initiatives and sharing knowledge and expertise to help SPCT and the wider system make best use of available resources within the Practice
  • Plan and monitor day to day running of the Practices service to ensure smooth progress and make adjustments as necessary

Stakeholder Relationships

  • Foster, develop and nurture strong relationships with relevant stakeholders (people who use the Practice and their families / carers, colleagues working in the Practices and the wider organisation, Primary Care Networks, other providers, VCSE, CCG and developing Integrated Care System) to enhance collaborative working and deliver of innovative models of service delivery
  • Work as an active system partner, both within the PCNs that SPCT is part of, and the wider system, to support the delivery of improved health outcomes for the whole Salford population
  • Work collaboratively with senior management team members and the wider organisation, to help the organisation agree and achieve key objectives and goals to help improve the performance of the business

Governance

  • Ensure the Practices clinical governance structures, process and systems enable it to meet the required legal, regulatory and performance requirements, including those required by the CQC.
  • Provide reports that identify risks and present solutions in relation to the Practice delivery
  • Keep up to date with any regulatory or statutory changes and policies that may affect the service or wider organisation
  • Ensure the data governance meets the highest standards expected in a health and care environment including but not exclusively those covered by GDPR

Organisational Values & Behaviours

Collaborate: Work collectively and collaboratively with stakeholders

Innovation: Try new approaches without fear

Learning: Reflect on your actions and seek knowledge to improve

Compassion. The care of local people must be at the heart of everything you do

Due to Salford Primary Care Togethers commitment to continuous improvement, it is likely that the post will evolve over time. These duties will be subject to regular review /appraisal and any amendments will be made in consultation and agreement with the post holder.

Person Specification

Experience

Desirable

  • Significant proven experience of leadership in service delivery and innovation in health care, including Primary Care experience.
  • Demonstrable experience of using data to lead improvement
  • Experience of setting targets and delivering tangible and sustainable results
  • Experience of leading and building high performing teams and proactively managing performance, for example developing and implementing common system and processes across teams
  • Experience of establishing effective clinical governance and ensuring regulatory compliance
  • Demonstrable experience of developing productive partnerships, cross-boundary working and working with stakeholders at all levels to achieve effective cross-system services
  • Good understanding of basic principles of human resources, IT systems, project management and quality improvement methodology
  • Knowledge and experience of Primary Care including contracts and revenue systems
  • Educated to degree level or equivalent experience
  • Good understanding of current health and social care policy

Skills and abilities

Desirable

  • Able to foster a spirit of innovation and delivery of fresh approaches that are underpinned by robust systems and process
  • Strong interpersonal skills ability to challenge in a positive, constructive manner and to build a sense of shared purpose and collective action
  • Ability to lead mutli-disciplinary teams, flexing the leadership approach to suit the situation
  • Organized, with strong planning skills and the ability to set and deliver to realistic targets

Leadership style and behavior

Desirable

  • Experienced, compassionate and inclusive leader able to flex approach to suit varied situations requirements
  • Demonstrable commitment to the organisations mission and values, creating enthusiasm and generating commitment from all key stakeholders
  • Ability to create a culture of trust, with a supportive working style a team player with a passion for creating excellent services for the people of Salford, SPCT colleagues and the wider system
  • Demonstrable commitment to the equality, diversity and inclusion agenda including an active anti-racist approach, as well as a commitment to protecting and safeguarding vulnerable people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Salford Primary Care Together (SPCT)

Address

3rd Floor, 2 City Approach

Albert Street

Eccles

Salford

M300BL


Employer's website

https://www.spctogether.co.uk

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Operations Manager

POST MY JOB LTD

Manchester, NW
4 days ago
Manchester, NW
£35k - £40k Per Year
4 days ago
£35k - £40k Per Year

Job Title: Operations Manager

About the role:

A manufacturing and distribution business which is part of a Global Group is recruiting for an experienced and highly skilled Operations Manager with Lean experience to join their team. The Operations Manager will have responsibility for the day-to-day management and continual improvement of all operational activities on Site including manufacturing, supply chain, quality, HSE & customer service.

Main Duties & Responsibilities:

  • Plan, organize, direct and run optimum day-to-day operations to exceed customers’ expectations, maximize productivity and eliminate waste.
  • Maintain a safe working, and 5S compliant, environment for themselves and others within the scope of HSE regulations and the Company’s Health & Safety Policy
  • Manage, mentor and coach direct reports, setting objectives, carrying out PDR’s & regular 1:1 meetings.
  • Be the escalation point for all on site operational issues.
  • Development, monitoring and reporting of KPI’s against targets (on time delivery performance, arrears, sales volume, waste, productivity) and identification of corrective actions as required.
  • Promote the company philosophy of Lean within the business.
  • Organize and lead regular team meetings, updates and briefings & become a valued member of the Site leadership team attending and presenting at monthly Site reviews.
  • To work closely with none-operational areas of the business including sales, engineering and finance.
  • Liaising with UK & Overseas suppliers alongside Purchasing when required to ensure purchase orders are manufactured and shipped within agreed lead times.
  • Be directly involved, alongside Quality and Production with process control, and all other aspects of quality assurance within the business unit and work closely with the QHSE Engineer to ensure that product quality is achieving zero defect status.
  • Provide input into the Site budget process in terms of capex, labour/opex costs & operational metrics.
  • Provide cover as and when required for all members of the UK Operations Team.
  • Ad-hoc tasks and projects as directed by the Global Operations Manager.

About the candidate:

  • Must have previous experience in a similar role with staff management responsibilities.
  • Knowledge of ERP systems (preferably SAP) & a good level of computer literacy with strong Excel skills.
  • Lean experience/6 sigma qualified (Green belt minimum).
  • Friendly team player with a hands-on and pro-active attitude.
  • Extremely Customer focused with good commercial and financial awareness.
  • Good communicator with the ability to form and maintain good relationships internally and externally.
  • Strong interpersonal, negotiation and decision-making skills.

About the Company:

The Company is located in Eccles and is a successful & well-established manufacturing and distribution business supplying hydraulic hose assemblies and related products to large OEM Customers in the UK. Part of a global Group which has operations located around the world, the Group is focused on achieving excellence in the design, manufacture and supply of fluid conveyance solutions, components and associated equipment for high-pressure hydraulics, refrigeration and mining applications.

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Operations Manager

Applicant Services

Manchester, NW
Today
Manchester, NW
£50k - £60k Per Year
Today
£50k - £60k Per Year

Winners of the EIC Award for Innovation, our client has been at the forefront of emergency safety shower, eye/face wash and decontamination equipment manufacturing for 50 years.

OPERATIONS MANAGER

£50,000 - £60,000 dependent on experience

Stockport, Greater Manchester

As a company associate, you will be part of a dynamic and forward-thinking organisa-tion, willing to reward those who are driven to providing exceptional service to both in-ternal and external customers. As well as being a key member of the team that further strengthens the foundation of this business, you will have the opportunity to add value that is felt throughout their customer base. The successful candidate will have the oppor-tunity to immediately impact on the performance of the business and will be given expo-sure to the wider executive team.

The key deliverables of this position will be to ensure that customer orders are complet-ed in line with quality, delivery and cost expectations, conducting all production activities in a safe manner. Key Performance Indicators will be assigned to this position and will be expected to be entirely owned by this position. The Operations Manager will be re-sponsible for, but not limited to, Gross Profit, Cost of Quality and On Time Delivery.

A change agent with the experience of implementing tangible lean improvements through creating a continuous improvement culture.

The ideal candidate will have proven lean manufacturing experience and will be custom-er focused, humble, honest and hungry; striving to ensure team and business success, outwardly praising and inwardly reflective. This person will be results driven and willing to openly challenge incumbent processes and procedures.

Full job details, responsibilities and key skill requirements can be found on the company recruitment system once you click apply

Key Skills

  •  An engineering degree or equivalent and/or relevant professional qualifications.
  •  At least 5 years’ experience in Operations Management.
  •  Leadership
  •  Communication
  •  IT
  •  Presentation
  •  Team working
  •  Initiative
  •  Planning
  •  Problem Solving
  •  Proven experience working with Lean Manufacturing principles.
  •  Proven track record of leading lean initiatives to achieve business results.
  •  Lean focus - pull system, Kanban’s, one-piece flow, visual management, stand-ard work, SMED, etc.
  •  Strong, proven knowledge of lean and continuous improvement techniques and tools.
  •  Experienced in working within high variation, low volume manufacturing environ-ments.
  •  Use of visual metrics & decision making with good IT skills, used to develop, track and validate improvement initiatives.
  •  Honest, humble and hungry
  •  Always does the right thing for Company, Customer and Community
  • Technical Skills
  •  Experience of SAGE 200 MRP or similar MRP systems.
  •  Exposure to the ISO 9001 Quality System.
  •  An awareness of complementary processes such as:
  •  Non-destructive testing methods such as PMI, LPI, MPI and radiography.
  •  Industrial painting and inspection techniques.
  •  ATEX electrical systems.
  • Third party inspection activities.
  • Understanding of the HASAW Act 1974

Training Requirements

  • Level 2 Health and Safety
  •  Basic environmental awareness
  • Basic quality awareness


Years Experience

At least 10 years’ experience in a manufacturing environment. At least 5 years’ experience in Manufacturing Management.

Interested in this Operations Manager job?

If you have the skills and experience required for this position, please click “apply” today. You will be guided to the company website where you can find out more about the role and complete your application online.

You must be eligible to work in the UK

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Quality Operations Manager

Vitality

Stockport, NW
6 days ago
Stockport, NW
6 days ago

Vitality, Quality Operations Manager, Stockport or Bournemouth, £Competitive + Bonus + Benefits

We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we’re out to make the world a healthier, happier place.

That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you’ll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flight sporting events, health checks and access to our full range of partners and rewards. 

It’s what we call offering shared value, because a healthy, happy team is good for us, good for our members, and good for you.

As ourQuality Operations Manager, you’ll get the benefits our members enjoy, including:

- Our award-winning private Vitality Health insurance + wellness incentive programme

- Access to The Vitality Programme – Apple Watch, Waitrose and Partners, Garmin, Amazon Prime, Champneys Spa days, Rakuten TV and half-price gym memberships to name a few!

- Personal health fund + Life Assurance

- Stakeholder Pension Plan with employer contribution

- 25 days annual leave + Bank holidays + option to buy and sell 5 more

- Flexible benefits package

- Internal incentives, competitions, and awards – a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime

- A genuine opportunity to grow and establish a long-term career

As our Quality Operations Manager, you will ensure the integrity of Vitality Health’s Quality Management System, directing and controlling resources, engaging key stakeholders internally and externally to ensure achievement of all quality objectives in accordance with the Vitality quality philosophy, thereby helping to ensure customers are provided with a high-quality service that complies with regulatory requirements and business needs.

Your role as our Quality Operations Manager will involve:

- Conducting effective coaching, development and performance management of the Quality Managers

- Overseeing the production of Operational Dashboards for key stakeholders and senior management

- Setting departmental action plans to iteratively improve quality scores and customer outcomes

- Leading quality initiatives – including change initiatives within the department as well as key trend-analysis to drive additional business value and support operational excellence

- Guiding the quality function to deliver against agreed strategic departmental targets

- Supporting the development of a UK-wide Quality Assurance network across Vitality Group to drive towards closer strategic and methodological alignment and share/implement best practice across the Vitality Group

- Fostering close collaboration with Operations Managers and Head’s to ensure business needs and requirements are understood and met, and performance standards are achieved

- Externally building relationships with key external partners to ensure effective day to day quality operations

- Taking responsibility for the effective performance of the speech analytics programme in Vitality and its associated implementation plans

- Working closely with all other elements of the Business Performance Centre (MI & Planning Resources and the Continuous Improvement Team) to deliver effective business change

What we are looking for in our ideal Quality Operations Manager:

- Significant experience of leading and managing in a quality assurance environment

- Excellent numerical skills and understanding of data analysis/statistical methods – including sigma ratings and DPMO tools

- Detailed understanding of business process methodologies and techniques used to measure performance of service agents

- Outstanding communication skills to lead the function through change and to present in front of large and diverse senior stakeholder groups

- Experience in using automated QA/speech analytics technology or equivalent

- Proven experience in influencing wider business areas to deliver significant quality results

Closing Date: Wednesday 3rd March 2021

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved.

If you feel you have the skills and experience to become our Quality Operations Manager, thenplease click ‘apply’ today.

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Operations Manager

POST MY JOB LTD

Manchester, NW
4 days ago
Manchester, NW
£35k - £40k Per Year
4 days ago
£35k - £40k Per Year

Job Title: Operations Manager

About the role:

A manufacturing and distribution business which is part of a Global Group is recruiting for an experienced and highly skilled Operations Manager with Lean experience to join their team. The Operations Manager will have responsibility for the day-to-day management and continual improvement of all operational activities on Site including manufacturing, supply chain, quality, HSE & customer service.

Main Duties & Responsibilities:

  • Plan, organize, direct and run optimum day-to-day operations to exceed customers’ expectations, maximize productivity and eliminate waste.
  • Maintain a safe working, and 5S compliant, environment for themselves and others within the scope of HSE regulations and the Company’s Health & Safety Policy
  • Manage, mentor and coach direct reports, setting objectives, carrying out PDR’s & regular 1:1 meetings.
  • Be the escalation point for all on site operational issues.
  • Development, monitoring and reporting of KPI’s against targets (on time delivery performance, arrears, sales volume, waste, productivity) and identification of corrective actions as required.
  • Promote the company philosophy of Lean within the business.
  • Organize and lead regular team meetings, updates and briefings & become a valued member of the Site leadership team attending and presenting at monthly Site reviews.
  • To work closely with none-operational areas of the business including sales, engineering and finance.
  • Liaising with UK & Overseas suppliers alongside Purchasing when required to ensure purchase orders are manufactured and shipped within agreed lead times.
  • Be directly involved, alongside Quality and Production with process control, and all other aspects of quality assurance within the business unit and work closely with the QHSE Engineer to ensure that product quality is achieving zero defect status.
  • Provide input into the Site budget process in terms of capex, labour/opex costs & operational metrics.
  • Provide cover as and when required for all members of the UK Operations Team.
  • Ad-hoc tasks and projects as directed by the Global Operations Manager.

About the candidate:

  • Must have previous experience in a similar role with staff management responsibilities.
  • Knowledge of ERP systems (preferably SAP) & a good level of computer literacy with strong Excel skills.
  • Lean experience/6 sigma qualified (Green belt minimum).
  • Friendly team player with a hands-on and pro-active attitude.
  • Extremely Customer focused with good commercial and financial awareness.
  • Good communicator with the ability to form and maintain good relationships internally and externally.
  • Strong interpersonal, negotiation and decision-making skills.

About the Company:

The Company is located in Eccles and is a successful & well-established manufacturing and distribution business supplying hydraulic hose assemblies and related products to large OEM Customers in the UK. Part of a global Group which has operations located around the world, the Group is focused on achieving excellence in the design, manufacture and supply of fluid conveyance solutions, components and associated equipment for high-pressure hydraulics, refrigeration and mining applications.

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Operations Manager

Heeton Hospitality UK

Manchester, NW
26 days ago
Manchester, NW
26 days ago
Job Ref: HEA1075
Branch: Express by Holiday Inn - City Centre Manchester
Location: Express by Holiday Inn - City Centre Manchester, Manchester
Salary/Benefits: 28k plus benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 03/02/2021
Closing date: 05/03/2021

We have a fantastic opportunity to join our team as an Hotel Operations Manager at Holiday Inn Express Manchester Hotel. You must have experience in a similar hotel role to be considered. IHG experience is desirable.As Operations Manager you’ll provide leadership direction to the hotels by maximising financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in their absence.

Your day-to-day

People

  • Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
  • Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
  • Recommend or initiate any HR elated actions where needed
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Responsible Business

  • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements.
  • Maintain relations with outside contacts
  • Act as public relations representative to raise awareness of hotel and brand in local community
  • Drive team member involvement in community organisations, activities and businesses
  • Develop and carry out action plans to be environmentally conscious and take steps to reduce the hotel’s carbon footprint
  • Perform other duties as assigned. May also serve as manager on duty

Guest Experience

  • Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitor’s local community members
  • Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities

Financial

  • Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
  • Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

 

What we need from you

  • Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
  • Three years’ management experience in a high-level operations role or prior general manager experience or an equivalent combination of education and experience
  • Must speak fluent English

Why you should apply

  • Annual bonus for all Team Members
  • Fantastic career potential with one of the UK's fastest growing hotel operators
  • Employees staff rates across our properties

A convenient central Manchester hotel with excellent transport links is a short walk from Manchester city centre. The M60 and M62 motorways are both close by, and Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

The Holiday Inn Express® Manchester CC - Oxford Road hotel is a short walk from Manchester city centre. Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London. While you’re here, catch Premier League action at Old Trafford or the Etihad Stadium, and shop for bargains at the Manchester Arndale and the Trafford Centre.

  • 147 Rooms
  • Air-conditioned bedrooms
  • Connecting suites for families
  • A spacious lobby for informal meetings
  • Comfortable bedrooms have flat-screen TVs and blackout curtains to help you sleep.

 

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Operations Manager (Estate Agency)

Anderson Wright Consulting Ltd

Manchester, NW
4 days ago
Manchester, NW
£40k - £50k Per Year
4 days ago
£40k - £50k Per Year

OPERATIONS MANAGER (ESTATE AGENCY) – NORTH & NORTH WEST – PROPERTY SALES & LETTINGS – £40,000 BASIC SALARY, (£50,000 OTE) + CAR ALLOWANCE AND BENEFITS

Operations Manager required for our client who are a well-established and award-winning nationwide property sales and lettings company.

Due to their continued success and growth, they now require Operations Manager to be homebased.

If you are an experienced in Property Sales and Lettings then this could be the role for you.

MAIN DUTIES

As an Operations Manager your role will be to develop a relationship with our clients Franchisees and Key Staff Members to assist them in developing their business turnover and profitability. To do this by way of coaching/mentoring/training and share best practice across the network.

•Increasing turnover within individual offices and for the company
•You will mentor new offices including regular visits and calls
•Visit existing offices to offer support / advice on all aspects of sales and lettings.
•Conduct in house and classroom training where required
•Prepare detailed reports on offices visited and scheduled calls made
•Attend network meetings
•Monitor specific projects
•Assist with complaints within franchise support
•To develop MAB relationships throughout the region
•Deal with Franchise support telephone calls
•Possess legal knowledge within lettings business
•Update on sales and lettings regulations
•Diary management
•Attend regular update meeting with company Director
•To manage relationships with key suppliers
•You will be homes based and covering the North and North West

THE CANDIDATE

•The successful candidate MUST have similar experience
•Experience of property sales and letting is essential
•Experience of managing a branch or branch network
•Have a full driving licence and own car is essential
•You will need to be self-motivated, be able to work autonomously managing your own time effectively
•You need to be a team player, who enjoys working with others across different organisations.
•You will have excellent organisational, written and verbal skills with the ability to remain calm under pressure
•You will have negotiating skills with the confidence to challenge when necessary.
•You need good knowledge of Microsoft packages
•Able to cover the North and North West of England

THE PACKAGE

•£40,000 Basic Salary
•£50,000 OTE
•£400pm Car allowance
•Workplace pension
•Award winning business
•Excellent career opportunity and training for the right candidate.

Follow us on twitter @awconsultingltd

In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency 

OPERATIONS MANAGER (ESTATE AGENCY) – NORTH & NORTH WEST – PROPERTY SALES & LETTINGS – £40,000 BASIC SALARY, £50,000 OTE + CAR ALLOWANCE AND BENEFITS

Job Type

Full Time

Posted

6 days ago

Description

Vitality, Quality Operations Manager, Stockport or Bournemouth, £Competitive + Bonus + Benefits

We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we’re out to make the world a healthier, happier place.

That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you’ll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flight sporting events, health checks and access to our full range of partners and rewards. 

It’s what we call offering shared value, because a healthy, happy team is good for us, good for our members, and good for you.

As ourQuality Operations Manager, you’ll get the benefits our members enjoy, including:

- Our award-winning private Vitality Health insurance + wellness incentive programme

- Access to The Vitality Programme – Apple Watch, Waitrose and Partners, Garmin, Amazon Prime, Champneys Spa days, Rakuten TV and half-price gym memberships to name a few!

- Personal health fund + Life Assurance

- Stakeholder Pension Plan with employer contribution

- 25 days annual leave + Bank holidays + option to buy and sell 5 more

- Flexible benefits package

- Internal incentives, competitions, and awards – a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime

- A genuine opportunity to grow and establish a long-term career

As our Quality Operations Manager, you will ensure the integrity of Vitality Health’s Quality Management System, directing and controlling resources, engaging key stakeholders internally and externally to ensure achievement of all quality objectives in accordance with the Vitality quality philosophy, thereby helping to ensure customers are provided with a high-quality service that complies with regulatory requirements and business needs.

Your role as our Quality Operations Manager will involve:

- Conducting effective coaching, development and performance management of the Quality Managers

- Overseeing the production of Operational Dashboards for key stakeholders and senior management

- Setting departmental action plans to iteratively improve quality scores and customer outcomes

- Leading quality initiatives – including change initiatives within the department as well as key trend-analysis to drive additional business value and support operational excellence

- Guiding the quality function to deliver against agreed strategic departmental targets

- Supporting the development of a UK-wide Quality Assurance network across Vitality Group to drive towards closer strategic and methodological alignment and share/implement best practice across the Vitality Group

- Fostering close collaboration with Operations Managers and Head’s to ensure business needs and requirements are understood and met, and performance standards are achieved

- Externally building relationships with key external partners to ensure effective day to day quality operations

- Taking responsibility for the effective performance of the speech analytics programme in Vitality and its associated implementation plans

- Working closely with all other elements of the Business Performance Centre (MI & Planning Resources and the Continuous Improvement Team) to deliver effective business change

What we are looking for in our ideal Quality Operations Manager:

- Significant experience of leading and managing in a quality assurance environment

- Excellent numerical skills and understanding of data analysis/statistical methods – including sigma ratings and DPMO tools

- Detailed understanding of business process methodologies and techniques used to measure performance of service agents

- Outstanding communication skills to lead the function through change and to present in front of large and diverse senior stakeholder groups

- Experience in using automated QA/speech analytics technology or equivalent

- Proven experience in influencing wider business areas to deliver significant quality results

Closing Date: Wednesday 3rd March 2021

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved.

If you feel you have the skills and experience to become our Quality Operations Manager, thenplease click ‘apply’ today.