Operational Manager

Greater Manchester Mental Health NHSFT

The closing date is 09 March 2021

Job overview

The Psychological Therapies Division within GMMH is offering an exciting role within the Bolton Team.

The Operational Manager post provides an ideal opportunity for the right candidate to develop into a managerial role. For those already with management experience, this role provides you with the additional challenges of taking day to day responsibility for managing the demand and flow within a large IAPT reporting service.

A wide range of therapeutic offers are available within the service, including the option of digitally supported interventions, face to face, video and group support, all provided from a wide range of therapists across the full stepped care model. We also provide flexible working options for our staff with a mixture of clinic based and home working sessions.

There is a strong BAME supportive culture within both the service and the Trust, with staff being actively involved in the Trust BAME network, influencing recruitment, development and policy decision making.

Main duties of the job

This high quality service comprises of a stable and well established range of Step 2, Step 3 and the non IAPT reporting Step 3+ clinicians. The role includes an aspect of direct line management responsibility across all of the steps, a crucial dimension which allows for a thorough understanding of the components that contribute to overall service performance. The service is community based and works within a neighborhood model where the focus is on developing strong local links that influence and shape service development.These links are sustained through co location of therapy services into local community and primary health care settings, promoting a collaborative approach to supporting the local population with both physical and mental health difficulties. The service also has a key interest in supporting those with Long Term Conditions and Diabetes.

About us

Greater Manchester Mental Health NHS Foundation Trust (GMMH) is one of the leading mental health trusts in the UK.

Serving a population of 1.2million people, across one of the most exciting and affordable cities in Europe, GMMH provides community and inpatient mental health care, alongside prison in reach, substance misuse services, a specialist centre for mental health and deafness and inpatient perinatal mental health care.

The Trust employs around 5700 people, who make a difference across 130 locations. Staff at GMMH work to improve lives with a culture based on five core values:

• We are caring and compassionate
• We inspire hope
• We work together
• We value and respect
• We are open and honest

GMMH is one of the most active research trusts in the UK, with one of the highest levels of recruitment to clinical trials for mental health.

We have been rated Good overall by the Care Quality Commission. Our substance misuse services and leadership were rated as Outstanding

Job description

Job responsibilities

Job Description

Post Title

Operational Manager

Band

8a

Directorate

Chorlton, Manchester

Location/Base

Bolton

Responsible to

Assistant Director: GMMH Psychological Therapies Division

Accountable to

Strategic Lead: GMMH Psychological Therapies Division

Hours of Duty

Monday to Friday, 37.5hours

To take responsibility for the management of Bolton Psychological Therapies: including the Step 2 and 3 IAPT reporting components, and the non-IAPT step 3+ component of the service. The post holder will provide line management supervision of the team leader and a proportion of the clinical staff.

To improve, monitor, evaluate and report on the performance of the service in the context of challenging national and local Key Performance Indicators, and a newly evolving commissioning environment. The post holder will ensure the most cost effective use of resources.

To participate in the formulation of operational policies and procedures for the service. To monitor and evaluate these in accordance with an agreed model.

As a Senior Manager, to participate in the cross-district GMMH Primary Care Psychology Management Team and its associated sub-groups.

Management

• To have overall responsibility for the operational management of the Primary Care Psychology service in line with the service specification.
• To ensure an up-to-date knowledge of the commissioning landscape of Primary Care psychology Services and the strategic direction of the services.
• To be responsible for monitoring the capacity of the Service in relation to the demand flow and reporting and managing promptly the need for variation in staffing or skill-mix.
• To be responsible for the prompt recruitment and induction of new staff to all posts within the Service, according to relevant procedures.
• To ensure robust line management arrangements are in place for all staff which optimise the effectiveness and sustainability of the clinical services and administrative systems.
• To ensure that all members of clinical and operational staff receive adequate and appropriate managerial supervision and support, by identifying and working with them, and the Strategic and Management Lead on their development and training needs.
• To ensure that relevant systems are developed and utilised for the timely, effective, appropriate and equitable allocation of caseloads or other workload to clinical and operational staff.
• To be responsible for the management, monitoring, validation and reporting of all waiting lists using the most up-to-date, electronic database systems available to the Service.
• To be responsible for the maintenance of good standards of professional practice in partnership with the clinical lead.
• To lead the teams in the development of their services, manage organisational change and in so doing, continuously improve the services.
• To contribute to the development and organisation of integrated services with partner providers and other agencies in Bolton
• To ensure effective liaison with other service providers, both within the Directorate and other agencies, through both formal and informal mechanisms.
• To assist the Assistant Director in the management control of all operational budgets and actively contribute to the management of the relevant budgets by advising on and monitoring expenditure, staffing and cost pressures, and ensuring a balanced out-turn.
• To ensure the high quality of activity and clinical effectiveness data, through regular design, production and interpretation of appropriate reports, monitoring and feedback to staff, in order to ensure the completeness and accuracy of the requisite minimum data set for each service.
• To collate, produce and interpret other reports relating to the Primary Care Psychology Service, as required.

• To contribute to the identification of unmet needs in planning and implementation of service development.
• To understand, utilise and promote amongst staff the use of Trust-wide and Directorate recording and IT systems, including the recording and gathering of data relating to Key Performance Indicators, as required.
• To work within Trust and Service Guidelines (as per relevant policies and procedures) and be aware of Government and national policies. To develop policies, systems and procedures as appropriate within the Primary Care Psychology Service.
• To be responsible for ensuring the timely implementation of the Trusts appraisal process (IPDR) across the services.
• To act up as required.
• To ensure the most efficient use of resources and in conjunction with the Assistant Director be pro-active in doing so through service and resource planning.
• In consultation with the clinical lead, to ensure all practice is in accordance with the Professional Practice Guidelines, Codes of Conduct, ethical frameworks and all other advisory documents.
• To be a member of GMMH Primary Care Psychology Senior Leadership Team and attend meetings as required.

Clinical

• To maintain an up-to-date knowledge of developments in psychological assessment and psychological therapies/interventions for psychological problems and other mental health conditions, including the scope and application of national or local guidelines (e.g. NICE guidelines)
• To make complex clinical judgements in the development and management of the entry criteria for the Service and their respective referral, triage and waiting list management systems, in collaboration with the clinical lead, and as directed by the Strategic and Management Lead.
• To ensure the Trust minimum standards are implicit in the planning of care and its delivery.

Clinical & Social Care Governance

• In collaboration with the clinical lead, to be responsible for reviewing and revising referral and care pathways involving the services, as appropriate.
• To collaborate with other team managers and Senior managers to ensure the optimum interface between the Primary Care psychology Services and secondary care services, within the constraints of existing resources and taking into account service specifications.
• To identify areas of unmet need for service users with common mental health problems and more complex and severe needs and inform the Strategic and Management Lead of such.
• To implement clinical governance initiatives and action plans for the service, in consultation with the clinical lead.
• To enable the continuing professional development of all staff, in line with professional guidance or best practice, to improve skills and knowledge in the interest of high quality care for service users.
• In association with colleagues, to lead and implement the development of a risk management strategy for the services, appropriate to the Primary Care psychological therapies setting, identifying areas of priority and initiating appropriate actions.
• To investigate and provide reports on serious and untoward incidents and complaints in line with the Trust policy.
• To authorise DATIX reports appropriate to the role of operational manager.

Service Development

• To participate in and contribute to the North-West IAPT meetings, including attendance at regional meetings as a representative of the Trafford service.
• To brief relevant staff on strategic developments in the IAPT programme, as needed.
• To participate in the Trusts Primary Care Department Management Team monthly meetings and other related meetings, in order to enhance the Services ability to meet Key Performance Indicators, in line with emerging definitions and national guidance.
• To lead the review on accommodation for a primary care psychology service base and clinical consulting rooms.

User and Carer Involvement

• To ensure that service users receive clear and accurate information on services provided and how to access them.
• To develop and maintain a strong user focus within the service.
• To ensure every client is involved in the development and evaluation of their therapy as far as possible. Monitor and audit this process.
• To actively and regularly seek out user and carer views of the service and to develop a reliable system to monitor service user satisfaction with the service using mandated and other measures.
• To identify ways of involving users and carers in the recruitment, training and induction of staff, service development and service evaluation.

Health & Safety

• To operate safely within the workplace with regard to Health and Safety Legislation.
• To oversee the Health, Safety and Welfare of staff, users and visitors.
• To establish across the Service an effective communications system that engages and informs all disciplines and grades.
• To use processes and put processes in place to generate a Learning Environment. To actively pursue own professional development.
• To identify quality standards and systems and monitor and audit these standards.

Confidentiality

• All information relating to service users, carers and staff gained through your employment with Greater Manchester Mental Health NHS Foundation Trust is confidential. Disclosure to any unauthorised person is a serious disciplinary offence.

Other

• To undertake such other duties and responsibilities as may be determined by the Assistant Director/Strategic Management Lead as required.
• This job description is subject to review from time to time by the Assistant Director/Strategic Management Lead in conjunction with the post holder.
• To be available to work at evenings and Saturdays should the needs of the service require this in future.

Person Specification

Qualification

Essential

• RMN or DipSW or OT Or PG Qualification in a psychological therapy
• Understanding of the key skills required for both successful management and leadership of large multi-professional services

Knowledge and Skills

Essential

• Detailed knowledge of the history and requirements of the national IAPT programme, curriculum, data collection protocols and Key performance Indicators.
• Detailed knowledge of the history and requirements of the national IAPT programme, curriculum, data collection protocols and Key performance Indicators.
• Understanding of the structure of the Primary Care Mental Health Stepped Care model

Desirable

• Knowledge of change management principles and good practice.
• Experience of supervising and leading staff by creating a supportive environment, which contains workload management, supervision, appraisals, development and training opportunities.

Employer details

Employer name

Greater Manchester Mental Health NHSFT

Address

33, Victoria Square, Bolton

Bolton

BL1 1RJ

Employer's website

https://www.gmmh.nhs.uk/

Operations Manager

North Halifax Primary Care Network

The closing date is 12 March 2021

Job overview

The post holder will have operational responsibility for various functions of the Primary Care Network. They will be responsible for the delivery and monitoring of the Network DES, specific projects and services committed to or commissioned by the PCN and creating new projects which are of strategic and practical importance that result in better outcomes for the local population.

This includes building on current primary care services and working proactively with the wider network to ensure we can offer our local population sustainable, proactive, personalised, coordinated and more integrated health and care.

We are looking for a talented manager preferably with some NHS experience (but not essential) who is an implementer and can find and action solutions. The post holder will be able to work at pace, manage risk, uncertainty and constant change. You will work closely with our PCN practices, PCN coordinator, Clinical Director and HR and finance lead to implement agreed plans.

Main duties of the job

We are looking for a talented manager who is skilled at leading operational teams, your experience will be preferably within an NHS or similar organisation (but not essential). You will be an implementer who can find and action solutions. The post holder will be able to work at pace, manage risk, uncertainty and constant change. You will work closely with our PCN practices, PCN coordinator, Clinical Director and HR and finance lead to implement agreed plans.

Please apply on NHS Jobs and ensure your responses align to the person specification, giving examples as evidence of your suitability for the post. We reserve the right to shorten or extend the application deadline.

About us

We are the North Halifax Primary Care Network made up of 5 local practices: Beechwood Medical Centre, Caritas Group Practice, Keighley Road Surgery, Lister Lane Surgery and Plane Trees Group Practice. We have worked together for a number of years to help improve the primary health and wellbeing of the local population of circa.45,000 patients.

All staff benefit from a competitive salary, good levels of annual leave entitlement, NHS Pension and NHS specific retail discounts.

Job description

Job responsibilities

Main Duties:

The postholder will recruit and manage clinical and non-clinical staff and ensure their best within the PCN.

Help develop plans to move the PCN along the Maturity Matrix over the coming years. With this, ensuring the PCN has a credible PCN Development Programme which is a bottom up production of the PCNs needs, wants and aspirations over 1-5 years.

Offer administrative support to the PCN in terms of claiming funds and reporting on achievement of the Network DES and other projects.

Develop and implement PCN communication systems.

Help to co-ordinate PCN Meetings, including setting dates, drawing up agendas, and communicating decisions to the wider PCN.

Act as a central information and administrative source for members of the network.

Help to oversee the management and delivery of the main specifications set out in the current and future PCN DES and other contracts such as Extended Access.

When needed, be able to attend meetings on behalf of the PCN .

To be involved with implementing patient services in the PCN. To liaise and work with CCG, GP federation, or voluntary sector organisations when required to achieve this aim.

Work alongside, and communicate with other local PCNs related projects.

Promote a culture which encourages teamwork, sharing of best practice and continuous improvement.

Help achieve objectives as measured in the PCN dashboard, with a view to obtaining maximum investment and impact funding.

Finance:

The postholder will be expected to work alongside our finance and employer lead as follows:

Monitor and check the accuracy of any submissions for Enhanced Services, contractual requirements on behalf of the Network and ensure that all claims are submitted on a monthly, quarterly or annual basis as required.

Ensure that the PCNs physical and financial resources are managed and maintained for maximum effectiveness.

Ensure financial risks are recognised and appropriate action taken.

Monitor expenditure and identify significant deviations from plan; so large underspends or overspends late in the financial year are not a reality.

Ensure each practices allocation of resources is fair and equitable.

Present financial plans, monitoring information and reports to the PCN as required.

Organisational:

Manage PCN organisation development ensuring maximum utilisation of all sources of funds available to the PCN.

Ensure the PCN has a Business Continuity policy that is updated with responses to identified risk and that everyone is kept informed.

Work with the PCN Clinical Director on strategic and operational planning processes to support the PCNs objectives.

Support the PCN Clinical Director with writing business and development plans as required.

Organise PCN events e.g. Educational Events / Time to Care workshops.

Promoting a positive and inclusive approach within the network.

IM&T & Communications:

Ensure compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance.

The PCN Manager will ensure effective communication is maintained within the Network.

Working Relationships:

The postholder is expected to work as a flexible member of the PCN providing support to other team members when necessary.

To take an active role in the development and embedding of the PCNs culture, values and reputation as providers of high-quality services.

Encouraging and supporting staff to collaborate through sharing information and intelligence across different activities.

The postholder will support the equality, diversity and rights of patients, carers and colleagues, to include.

The postholder will act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures and policies, and current legislation.

The postholder will respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.

The postholder will behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Quality and Governance:

The post-holder will strive to maintain quality within the PCN, and will:

Alert other team members to issues of quality and risk

Work effectively with individuals in other agencies

Effectively manage own time, workload and resources

Ensure that the PCN Board and Clinical Director adhere to the governance structure as set out in the network agreement.

Responsibilities

Operational Delivery: Internal

1. Ensure all designated operational projects are run effectively, efficiently and to the highest standards, in compliance with all relevant legislation and regulations

2. Ensure compliance with all operating policies in order to support overall organisational objectives

3. Understand and embrace systems in place to monitor performance reporting systems with particular reference to key contractual obligations, making recommendations for improvements where you spot opportunities

4. Guarantee that all Health and Safety, CQC and safeguarding standards and practices are at the forefront of all operational activities

5. Liaise with the Employer Lead and Clinical Director about any operational issues that may need to be addressed

6. To support the board in bidwriting as new opportunities emerge

7. Attend and contribute to all relevant meetings both internally and externally.

Operational Delivery: Clinical

1. Provide updates to the Employer Lead and Clinical Director for assigned projects demonstrating delivery standards for all services, operating a philosophy of continuous improvement and best in class execution, actively seeing ways to enhance our reputation with stakeholders, patients and staff

2. To be accountable for the contractual commitments for your projects and consistently deliver within allocated budgets

3. Communicate effectively and sensitively with patients, carers and service users, colleagues and staff, respecting each individuals dignity and confidentiality

4. To achieve performance targets

5. Ensure that equality, diversity and inclusion issues are adequately and effectively considered in the organisations operational plans and delivery and that all applicable legal obligations are met

Risk Management

1. To effectively and appropriately plan for, monitor and manage all potential risks and performance controls across your operational services and accountabilities

2. Ensure that all your allocated projects are effective, safe, responsive, high quality and well-led, identifying and escalating risks and concerns promptly and effectively to the Head of Operations when necessary

3. Understand the established complaints and significant events process and ensure they are used appropriately

4. Ensure activities and services comply with organisational requirements for safety, quality management, confidentiality and data protection, safeguarding, duty of candour, general duty of care, regulatory requirements and other legal stipulations.

Financial Management

1. Show an awareness of operational and/or performance goals for each allocated project and ensure delivery and sources of income generation

2. Be accountable for all expenditure relating to all projects, delivering on-budget and demonstrating that value for money is delivered and comply with the standards required by the CCG and external funding bodies.

Leadership

1. Operationally lead all PCN staff

2. Take an active role in the development and embedding of the organisations culture, values and reputation as a provider of high quality products and services, leading by example at all times

3. Encourage supporting staff to collaborate through sharing information and intelligence across different activities

4. Line manages a range of direct reports, recruiting new team members as appropriate.

5. Gain a full understanding of all duties associated with your direct reports and arranges regular contact to fully support them and the service they provide.

6. Ensure all staff associated with your projects meets all relevant training and regulatory requirements

7. Represent the federation effectively and professionally to a wide range of patients, stakeholders, members and partners.

Other Duties:

1. Carrying out other duties as requested by the Employer Lead and Clinical Director that are commensurate with the grade of this post, which will often involve responsibility to deliver activities to tight deadlines

2. Identify areas of your own professional and personal development and liaise with Employer Lead to address these needs

3. Ensure all staff are fully aware of the regulatory and legal requirements and their individual responsibilities.

4. Act all times in a manner consistent with legislation, policy and procedures in respect of Equality and Diversity.

Person Specification

Qualifications

Essential

• Educated to degree level or possess equivalent management experience

Desirable

• HR qualification
• Finance qualification
• Project management qualification

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare or front line service setting such as leisure industry/public/voluntary sectors
• Have an understanding of the national policy direction for primary, community and secondary care as evidenced in the Five Year Forward Review together with good practical and conceptual knowledge of healthcare improvement methods and practices
• Have knowledge of the regulatory and contractual frameworks for primary care contracts such as DES, QOF etc.

Desirable

• Have an understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of NHS organisation and of the primary care sector
• Experience of developing primary care provision at scale, for example working with a federation or collaboration of general practices

Skills and Knowledge

Essential

• Have experience of managing complex; high provide projects within tight deadlines and implementing complex primary care based initiatives to a successful outcome.
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of MS Office
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem-solving & analytical skills
• Ability to follow policy and procedure
• Good understanding of best practice in administration

Desirable

• General understanding of the NHS and/or care environments
• Knowledge of local health and social organisations and the services they deliver

Personal qualities

Essential

• Be able to deal with complex problem solving situations and to think their way around the problem with the minimum of supervision to ensure implementation on the ground is not affected
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Be politically sensitive with highly developed diplomatic skills and be able to identify issues which may cause political sensitivity at an early stage and escalate or manage appropriately.
• Ability to work under pressure

Employer details

Employer name

North Halifax Primary Care Network

Address

Keighley Road Surgery

Keighley Road

Halifax

West Yorkshire

HX2 9LL

Employer's website

https://www.krshalifax.co.uk/