Operational Manager
National Health Service
Bolton, NWOperational Manager
Greater Manchester Mental Health NHSFT
The closing date is 09 March 2021
Job overview
The Psychological Therapies Division within GMMH is offering an exciting role within the Bolton Team.
The Operational Manager post provides an ideal opportunity for the right candidate to develop into a managerial role. For those already with management experience, this role provides you with the additional challenges of taking day to day responsibility for managing the demand and flow within a large IAPT reporting service.
A wide range of therapeutic offers are available within the service, including the option of digitally supported interventions, face to face, video and group support, all provided from a wide range of therapists across the full stepped care model. We also provide flexible working options for our staff with a mixture of clinic based and home working sessions.
There is a strong BAME supportive culture within both the service and the Trust, with staff being actively involved in the Trust BAME network, influencing recruitment, development and policy decision making.
Main duties of the job
This high quality service comprises of a stable and well established range of Step 2, Step 3 and the non IAPT reporting Step 3+ clinicians. The role includes an aspect of direct line management responsibility across all of the steps, a crucial dimension which allows for a thorough understanding of the components that contribute to overall service performance. The service is community based and works within a neighborhood model where the focus is on developing strong local links that influence and shape service development.These links are sustained through co location of therapy services into local community and primary health care settings, promoting a collaborative approach to supporting the local population with both physical and mental health difficulties. The service also has a key interest in supporting those with Long Term Conditions and Diabetes.
About us
Greater Manchester Mental Health NHS Foundation Trust (GMMH) is one of the leading mental health trusts in the UK.
Serving a population of 1.2million people, across one of the most exciting and affordable cities in Europe, GMMH provides community and inpatient mental health care, alongside prison in reach, substance misuse services, a specialist centre for mental health and deafness and inpatient perinatal mental health care.
The Trust employs around 5700 people, who make a difference across 130 locations. Staff at GMMH work to improve lives with a culture based on five core values:
- We are caring and compassionate
- We inspire hope
- We work together
- We value and respect
- We are open and honest
GMMH is one of the most active research trusts in the UK, with one of the highest levels of recruitment to clinical trials for mental health.
We have been rated Good overall by the Care Quality Commission. Our substance misuse services and leadership were rated as Outstanding
Job description
Job responsibilities
Job Description
Post Title
Operational Manager
Band
8a
Directorate
Chorlton, Manchester
Location/Base
Bolton
Responsible to
Assistant Director: GMMH Psychological Therapies Division
Accountable to
Strategic Lead: GMMH Psychological Therapies Division
Hours of Duty
Monday to Friday, 37.5hours
Job Summary/PurposeTo take responsibility for the management of Bolton Psychological Therapies: including the Step 2 and 3 IAPT reporting components, and the non-IAPT step 3+ component of the service. The post holder will provide line management supervision of the team leader and a proportion of the clinical staff.
To improve, monitor, evaluate and report on the performance of the service in the context of challenging national and local Key Performance Indicators, and a newly evolving commissioning environment. The post holder will ensure the most cost effective use of resources.
To participate in the formulation of operational policies and procedures for the service. To monitor and evaluate these in accordance with an agreed model.
As a Senior Manager, to participate in the cross-district GMMH Primary Care Psychology Management Team and its associated sub-groups.
Main Duties & Responsibilities
Management
- To have overall responsibility for the operational management of the Primary Care Psychology service in line with the service specification.
- To ensure an up-to-date knowledge of the commissioning landscape of Primary Care psychology Services and the strategic direction of the services.
- To be responsible for monitoring the capacity of the Service in relation to the demand flow and reporting and managing promptly the need for variation in staffing or skill-mix.
- To be responsible for the prompt recruitment and induction of new staff to all posts within the Service, according to relevant procedures.
- To ensure robust line management arrangements are in place for all staff which optimise the effectiveness and sustainability of the clinical services and administrative systems.
- To ensure that all members of clinical and operational staff receive adequate and appropriate managerial supervision and support, by identifying and working with them, and the Strategic and Management Lead on their development and training needs.
- To ensure that relevant systems are developed and utilised for the timely, effective, appropriate and equitable allocation of caseloads or other workload to clinical and operational staff.
- To be responsible for the management, monitoring, validation and reporting of all waiting lists using the most up-to-date, electronic database systems available to the Service.
- To be responsible for the maintenance of good standards of professional practice in partnership with the clinical lead.
- To lead the teams in the development of their services, manage organisational change and in so doing, continuously improve the services.
- To contribute to the development and organisation of integrated services with partner providers and other agencies in Bolton
- To ensure effective liaison with other service providers, both within the Directorate and other agencies, through both formal and informal mechanisms.
- To assist the Assistant Director in the management control of all operational budgets and actively contribute to the management of the relevant budgets by advising on and monitoring expenditure, staffing and cost pressures, and ensuring a balanced out-turn.
- To ensure the high quality of activity and clinical effectiveness data, through regular design, production and interpretation of appropriate reports, monitoring and feedback to staff, in order to ensure the completeness and accuracy of the requisite minimum data set for each service.
- To collate, produce and interpret other reports relating to the Primary Care Psychology Service, as required.
- To contribute to the identification of unmet needs in planning and implementation of service development.
- To understand, utilise and promote amongst staff the use of Trust-wide and Directorate recording and IT systems, including the recording and gathering of data relating to Key Performance Indicators, as required.
- To work within Trust and Service Guidelines (as per relevant policies and procedures) and be aware of Government and national policies. To develop policies, systems and procedures as appropriate within the Primary Care Psychology Service.
- To be responsible for ensuring the timely implementation of the Trusts appraisal process (IPDR) across the services.
- To act up as required.
- To ensure the most efficient use of resources and in conjunction with the Assistant Director be pro-active in doing so through service and resource planning.
- In consultation with the clinical lead, to ensure all practice is in accordance with the Professional Practice Guidelines, Codes of Conduct, ethical frameworks and all other advisory documents.
- To be a member of GMMH Primary Care Psychology Senior Leadership Team and attend meetings as required.
Clinical
- To maintain an up-to-date knowledge of developments in psychological assessment and psychological therapies/interventions for psychological problems and other mental health conditions, including the scope and application of national or local guidelines (e.g. NICE guidelines)
- To make complex clinical judgements in the development and management of the entry criteria for the Service and their respective referral, triage and waiting list management systems, in collaboration with the clinical lead, and as directed by the Strategic and Management Lead.
- To ensure the Trust minimum standards are implicit in the planning of care and its delivery.
Clinical & Social Care Governance
- In collaboration with the clinical lead, to be responsible for reviewing and revising referral and care pathways involving the services, as appropriate.
- To collaborate with other team managers and Senior managers to ensure the optimum interface between the Primary Care psychology Services and secondary care services, within the constraints of existing resources and taking into account service specifications.
- To identify areas of unmet need for service users with common mental health problems and more complex and severe needs and inform the Strategic and Management Lead of such.
- To implement clinical governance initiatives and action plans for the service, in consultation with the clinical lead.
- To enable the continuing professional development of all staff, in line with professional guidance or best practice, to improve skills and knowledge in the interest of high quality care for service users.
- In association with colleagues, to lead and implement the development of a risk management strategy for the services, appropriate to the Primary Care psychological therapies setting, identifying areas of priority and initiating appropriate actions.
- To investigate and provide reports on serious and untoward incidents and complaints in line with the Trust policy.
- To authorise DATIX reports appropriate to the role of operational manager.
Service Development
- To participate in and contribute to the North-West IAPT meetings, including attendance at regional meetings as a representative of the Trafford service.
- To brief relevant staff on strategic developments in the IAPT programme, as needed.
- To participate in the Trusts Primary Care Department Management Team monthly meetings and other related meetings, in order to enhance the Services ability to meet Key Performance Indicators, in line with emerging definitions and national guidance.
- To lead the review on accommodation for a primary care psychology service base and clinical consulting rooms.
User and Carer Involvement
- To ensure that service users receive clear and accurate information on services provided and how to access them.
- To develop and maintain a strong user focus within the service.
- To ensure every client is involved in the development and evaluation of their therapy as far as possible. Monitor and audit this process.
- To actively and regularly seek out user and carer views of the service and to develop a reliable system to monitor service user satisfaction with the service using mandated and other measures.
- To identify ways of involving users and carers in the recruitment, training and induction of staff, service development and service evaluation.
Health & Safety
- To operate safely within the workplace with regard to Health and Safety Legislation.
- To oversee the Health, Safety and Welfare of staff, users and visitors.
- To establish across the Service an effective communications system that engages and informs all disciplines and grades.
- To use processes and put processes in place to generate a Learning Environment. To actively pursue own professional development.
- To identify quality standards and systems and monitor and audit these standards.
Confidentiality
- All information relating to service users, carers and staff gained through your employment with Greater Manchester Mental Health NHS Foundation Trust is confidential. Disclosure to any unauthorised person is a serious disciplinary offence.
Other
- To undertake such other duties and responsibilities as may be determined by the Assistant Director/Strategic Management Lead as required.
- This job description is subject to review from time to time by the Assistant Director/Strategic Management Lead in conjunction with the post holder.
- To be available to work at evenings and Saturdays should the needs of the service require this in future.
Person Specification
Qualification
Essential
- RMN or DipSW or OT Or PG Qualification in a psychological therapy
- Understanding of the key skills required for both successful management and leadership of large multi-professional services
Knowledge and Skills
Essential
- Detailed knowledge of the history and requirements of the national IAPT programme, curriculum, data collection protocols and Key performance Indicators.
- Detailed knowledge of the history and requirements of the national IAPT programme, curriculum, data collection protocols and Key performance Indicators.
- Understanding of the structure of the Primary Care Mental Health Stepped Care model
Desirable
- Knowledge of change management principles and good practice.
- Experience of supervising and leading staff by creating a supportive environment, which contains workload management, supervision, appraisals, development and training opportunities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Greater Manchester Mental Health NHSFT
Address
33, Victoria Square, Bolton
Bolton
BL1 1RJ
Employer's website
Operations Manager (Estate Agency)
Anderson Wright Consulting Ltd
Manchester, NWOPERATIONS MANAGER (ESTATE AGENCY) – NORTH & NORTH WEST – PROPERTY SALES & LETTINGS – £40,000 BASIC SALARY, (£50,000 OTE) + CAR ALLOWANCE AND BENEFITS
Operations Manager required for our client who are a well-established and award-winning nationwide property sales and lettings company.
Due to their continued success and growth, they now require Operations Manager to be homebased.
If you are an experienced in Property Sales and Lettings then this could be the role for you.
MAIN DUTIES
As an Operations Manager your role will be to develop a relationship with our clients Franchisees and Key Staff Members to assist them in developing their business turnover and profitability. To do this by way of coaching/mentoring/training and share best practice across the network.
•Increasing turnover within individual offices and for the company
•You will mentor new offices including regular visits and calls
•Visit existing offices to offer support / advice on all aspects of sales and lettings.
•Conduct in house and classroom training where required
•Prepare detailed reports on offices visited and scheduled calls made
•Attend network meetings
•Monitor specific projects
•Assist with complaints within franchise support
•To develop MAB relationships throughout the region
•Deal with Franchise support telephone calls
•Possess legal knowledge within lettings business
•Update on sales and lettings regulations
•Diary management
•Attend regular update meeting with company Director
•To manage relationships with key suppliers
•You will be homes based and covering the North and North West
THE CANDIDATE
•The successful candidate MUST have similar experience
•Experience of property sales and letting is essential
•Experience of managing a branch or branch network
•Have a full driving licence and own car is essential
•You will need to be self-motivated, be able to work autonomously managing your own time effectively
•You need to be a team player, who enjoys working with others across different organisations.
•You will have excellent organisational, written and verbal skills with the ability to remain calm under pressure
•You will have negotiating skills with the confidence to challenge when necessary.
•You need good knowledge of Microsoft packages
•Able to cover the North and North West of England
THE PACKAGE
•£40,000 Basic Salary
•£50,000 OTE
•£400pm Car allowance
•Workplace pension
•Award winning business
•Excellent career opportunity and training for the right candidate.
Follow us on twitter @awconsultingltd
In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency
OPERATIONS MANAGER (ESTATE AGENCY) – NORTH & NORTH WEST – PROPERTY SALES & LETTINGS – £40,000 BASIC SALARY, £50,000 OTE + CAR ALLOWANCE AND BENEFITS
Operations Manager
Lord Search & Selection
Manchester, NW
Connectivity Products & Solutions
c£55,000 p.a. + Bonus + Benefits
Based: Manchester
The Role
Reporting to the Site Director you will be responsible for developing and implementing the business's operations strategy, capitalising on significant new market opportunities and ensuring that realistic KPI's and business objectives are met. Key tasks include:
- To lead, manage and develop a team of circa 300 associates to support the existing growth plans (currently running at 20% year on year) to achieve demanding production requirements and KPIs.
- To increase productivity, quality and yield through the application of rigorous world class manufacturing principles and methodologies.
- To drive a sustainable culture & behavioural change through the application of continuous improvement and lean manufacturing philosophies.
The Candidate
Ideally possessing a professional engineering qualification this role requires an experienced manufacturing or operations professional with current or recent experience of high-volume manufacturing environments. Your CV and experience MUST be able to demonstrate your capability and achievements in:
- Significantly improving operational performance.
- Implementing & embedding modern manufacturing KPI's.
- Making the business more agile and responsive to customer needs.
- Preparing the business to begin the "lean manufacturing" journey.
- Leading the management team and associates through genuine behavioural and "cultural change" programmes.
The Company
Backed by the resources of a multi-billion turnover parent, our client is a c£75 million, UK market leader in the manufacture, sales and distribution of a range of high quality, B2B connectivity products and solutions to a prestigious portfolio of blue-chip customers within the Automotive, Oil &Gas, Medical and Green Energy sectors. Their reputation has been built on continued investment in New Product Development, product quality and by providing the highest levels of service.
How to Apply
In return, you can anticipate a high profile and challenging role where you will enjoy all the autonomy, support and resources you need to deliver exceptional results. Our client prides itself on its open and positive culture, free from bureaucracy, where teamwork is genuinely encouraged and rewarded. Please apply attaching your full CV in Word format and quote your current remuneration details, together with reference no 372355.
Multi Site Operations Director
THG (The Hut Group)
Manchester, NWWe are looking for a hands-on leader with extensive experience in luxury hotels as a Group Operational Manager/Director, who is just as comfortable rolling their sleeves up and getting stuck in as they are setting sales/revenue strategies or working with the wider team on F&B concept development or marketing plans. You will have exceptional attention to detail with the ability to inspire and motivate the team to consistently push for improvement and a best in class service that will elevate the guest experience above and beyond any expectation.
Responsibilities:
Lead and inspire the hotel management team, including Sales and General Managers to deliver a consistent 5-star level of service
Oversee all day to day operational activity for the hotels, including: F&B, Rooms, Sales, Events, Kitchen and Spa
Work with the senior management at THG on direction for the hotels, in accordance with company goals
Work with wider THG teams on new concept development and planned refurbishments
Manage the Sales and Revenue teams to ensure strategy and budgets are set and achieved
Work with the FD to ensure profitable operation of all hotels, food & beverage outlets, and other revenue streams in conjunction with agreed metrics and company goals
Drive training and development for all personnel
Requirements
Extensive experience either as a General Manager or Multi-Site Operations Manager/Director in a 5-star hotel environment
A stable career history
Experience of managing all operational departments including: F&B, Rooms, Sales, Events, Kitchen and Spa
A proven background in improving and maintaining high standards
Pre-opening hotel experience
Be an excellent and inspiring communicator across all levels
Advanced level of written, verbal, and interpersonal skills
Experience of leading and inspiring a team to create unforgettable guest experiences
Benefits
Competitive salary
Company bonus scheme
Company pension scheme
Onsite doctor
Employee discounts
Operations Manager
TalentSpaATS
Preston, NWOperations Manager - Days
(Interim Position)
Location: Preston
Who are we?
At Menzies Distribution we’ve been delivering across the UK since 1833 – to and from every high street, as well as reaching the areas others can’t. Today, we’re Logistics UK’s most innovative business of the year. With a strong focus on the future, sustainability and innovation – we keep moving forwards.
About the role:
Are you an experienced Operations Manager looking for your next opportunity?
We’re looking for an experienced Operations Manager to join our team in Preston. We’re looking for someone with a smart approach and previous people management skills. Who will be able to blend in to a small ‘in plant’ team to successfully manage the operation of the contract.
This is a 4 month fixed term contract (Monday-Friday), in addition to a standard salary this role has a holiday allowance of 20 days excluding bank holidays.
What your day will look like:
- Maintain a safe working environment which complies with all aspects of the Company H&S policy
- Accountability for the management and supervision of the dispatch operation.
- Effective leadership and management developing best practice across areas of responsibility.
- Manage, support and develop the operational team through continuous improvement and proactive communication.
- Ensure the performance of the operation exceeds customer expectations in line with recognised contract KPI’s.
- Liaise, support and develop effective working relationships with internal and external customers
- Responsible for compliance including H&S and Standard Operating Procedures, including accident investigation and route cause analysis.
- Assist the Contract Manager in ensuring all operational performance standards are met, monitored and maintained in accordance with contractual service level agreements
- Line management responsibility for the relevant Human Resources Policies and practices such as recruitment, development, absence management, performance management etc
- Undertaking reviews as necessary and giving feedback on any performance or time keeping issues etc, undertaking action as necessary.
- Plan and arrange for the training and development of operational staff, including upholding highest standards of H&S ensuring all inductions and regular training is complete and logged.
- Ensure and monitor effective use of driver and vehicle resources, being proactive in achieving fuel efficiency and improved MPG
- Establish and develop working relationships with the customer, representing the contract in relevant cross functional and external review meetings on a daily, weekly, monthly basis as required.
- Compile and analyse operational and financial performance data to identify service efficiencies and improvement around, MPG, Tachos, fuel and damage.
- Coordinate site housekeeping/maintenance to ensure H&S requirements are upheld
What we need from you:
•‘Right To Work’ in the UK
•Knowledge of Drivers Hours, Tachograph and WTD legislation.
•Knowledge of Health & Safety. - Able to manage, motivate and develop people
- Budget management
- CPC holder
- Project management
- KPI development and measurement
- Ability to plan and organise effectively to meet deadlines
- Ability to use and understand computerised systems including TMS and WMS systems
- High level of accuracy and numeracy, keen eye for detail
- Transport management experience preferable
- Exxperience of P+L
- Proficient experience of Microsoft Excel
Operations Manager
Applicant Services
Manchester, NWWinners of the EIC Award for Innovation, our client has been at the forefront of emergency safety shower, eye/face wash and decontamination equipment manufacturing for 50 years.
OPERATIONS MANAGER
£50,000 - £60,000 dependent on experience
Stockport, Greater Manchester
As a company associate, you will be part of a dynamic and forward-thinking organisa-tion, willing to reward those who are driven to providing exceptional service to both in-ternal and external customers. As well as being a key member of the team that further strengthens the foundation of this business, you will have the opportunity to add value that is felt throughout their customer base. The successful candidate will have the oppor-tunity to immediately impact on the performance of the business and will be given expo-sure to the wider executive team.
The key deliverables of this position will be to ensure that customer orders are complet-ed in line with quality, delivery and cost expectations, conducting all production activities in a safe manner. Key Performance Indicators will be assigned to this position and will be expected to be entirely owned by this position. The Operations Manager will be re-sponsible for, but not limited to, Gross Profit, Cost of Quality and On Time Delivery.
A change agent with the experience of implementing tangible lean improvements through creating a continuous improvement culture.
The ideal candidate will have proven lean manufacturing experience and will be custom-er focused, humble, honest and hungry; striving to ensure team and business success, outwardly praising and inwardly reflective. This person will be results driven and willing to openly challenge incumbent processes and procedures.
Full job details, responsibilities and key skill requirements can be found on the company recruitment system once you click apply
Key Skills
- An engineering degree or equivalent and/or relevant professional qualifications.
- At least 5 years’ experience in Operations Management.
- Leadership
- Communication
- IT
- Presentation
- Team working
- Initiative
- Planning
- Problem Solving
- Proven experience working with Lean Manufacturing principles.
- Proven track record of leading lean initiatives to achieve business results.
- Lean focus - pull system, Kanban’s, one-piece flow, visual management, stand-ard work, SMED, etc.
- Strong, proven knowledge of lean and continuous improvement techniques and tools.
- Experienced in working within high variation, low volume manufacturing environ-ments.
- Use of visual metrics & decision making with good IT skills, used to develop, track and validate improvement initiatives.
- Honest, humble and hungry
- Always does the right thing for Company, Customer and Community
- Technical Skills
- Experience of SAGE 200 MRP or similar MRP systems.
- Exposure to the ISO 9001 Quality System.
- An awareness of complementary processes such as:
- Non-destructive testing methods such as PMI, LPI, MPI and radiography.
- Industrial painting and inspection techniques.
- ATEX electrical systems.
- Third party inspection activities.
- Understanding of the HASAW Act 1974
Training Requirements
- Level 2 Health and Safety
- Basic environmental awareness
- Basic quality awareness
Years Experience
At least 10 years’ experience in a manufacturing environment. At least 5 years’ experience in Manufacturing Management.
Interested in this Operations Manager job?
If you have the skills and experience required for this position, please click “apply” today. You will be guided to the company website where you can find out more about the role and complete your application online.
You must be eligible to work in the UK
Senior Operations Manager
Aldermore
WilmslowDescription
- Working as part of a wider management team to plan and deliver short and long term plans to support the strategic objectives of the mortgages division and bank as a whole
- Manage and deliver business targets specifically in relation to people, costs and service, using appropriate management information and forecasts, and applying effective organisational planning
- Utilise business MI, forecasts, budgets and market information to plan and co-ordinate team and department strategy to ensure successful achievement of daily and monthly goals and business vision, and increase performance
- Deliver to budgeted targets in terms of new business lending in selected target markets, and through the support of specialist propositions
- To manage, coach and develop teams directly or through managers and team leaders, creating a balanced, agile and skilled team, ensuring adoption of positive and professional principles within the department
- Drive the improvement of the operational systems; processes and policies to help deliver the organisational goals and mortgages proposition, that deliver cost reduction and efficiency gains
- Creating a culture supportive of transformation and change, working to help deliver strategic projects, small change and key initiatives leading to a more nimble department
- Work with key stakeholders such as sales and products to ensure the operating model and processes are award winning market leading in the markets we operate in
- Understanding the securities, financials, portfolios, and business affordability models to ensure appropriate lending at all stages within the Mortgage application and in-life management process
- Develop and manage key business partner relationships that support the delivery for our customers and the bank, measuring performance and ensuring alliance in issue resolution
- Working as part of the Mortgage and operations leadership teams – forming relationships, attending key forums to proactively drive a successful proposition
- Ability to manage people and processes responsible for lending to a range of customers, individuals, partnerships, and limited companies with complex corporate structures
- Reviewing and managing service levels for both internal and external customers, with experience of capacity management and operational planning through effectiveness and efficiency measures and systems
- Experience of managing large operational areas, and / or technical SME’s in a regulated environment
- Knowledge and experience of managing lending in owner occupier, standard buy-to-let and specialist buy-to let markets
- Management of operational risk profile through the development of a risk framework, controls and improvement activity
- Ability to engage and build relationships with 3rd parties and partners, in order to manage effective delivery
- A friendly and flexible culture, synonymous with our proposition to our customers.
- A growing organisation that defines itself as being nimble, lean and strong.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A communicative, accessible and approachable ExCo.
Primary Location
:GB-GB-WilmslowWork Locations
:Job
:One Aldermore Default Job FamilyOrganization
:Aldermore BUSchedule
:RegularShift
:StandardJob Type
:Full-timeJob Posting
:Mar 1, 2021, 7:18:55 PMSenior Operations Manager
Freshfields Bruckhaus Deringer
ManchesterSenior Operations Manager-(2100002I) DescriptionFreshfields Overview Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions and governments. Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviours of our people which is through the Being Freshfields principles, outlined below:
We think and work globally - we don’t just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn’t just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps. We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate. The Freshfields Global Centre provides both business and legal services to the firm. Our services are delivered in a way which supports the global nature of our firm and our clients, enables our fee earners to deliver exceptional service to our clients and to do that in a way which is efficient and effective. Freshfields is committed to promoting equality and diversity and to developing a culture that values differences, recognising that employees from a variety of backgrounds make important and positive contributions to our business and how we service our clients. Function Overview The Legal Services Centre provides transactional support to the global firm, using established processes and procedures to ensure consistent and high quality work. QualificationsRole summary/purpose of job The purpose of this role to manage the full operation of the Freshfields Hub, Manchester and to act as the business lead on all legal services projects impacting the Freshfields Hub, Manchester. The focus of this role is to ensure a best in class service provision and maintain excellent client and stakeholder relationships, and engagement with the Hub. There is also a requirement for this role to ensure total operational integration across the Freshfields Hub, Manchester with other Hub sites (in CE and Asia), work in alignment with those sites and deliver an effective reporting and information provision across the Freshfields Hub, globally. This role will have a high level of interaction with all senior stakeholders of the Freshfields Hub, Manchester, and will be expected to work seamlessly with Hubs across the global network; including (but not limited to) London, Manchester, Germany and Asia to provide an integrated service across the department’s locations. This role will be a key representative of the Freshfields Hub, Manchester, and be expected to work closely with external and internal clients. Relationship building and maintaining rapport with clients of the Hub will be an integral part of this role, and the development of the Freshfields Hub, Manchester. Delivering a best in class client experience in an inclusive environment, will be at the heart of this role. Key responsibilities and deliverables
Key requirements Essential:
Desirable
Inclusion Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision. Job:Business ServicesSchedule:Full-timeShift:Day JobEmployee Status:RegularJob Type:StandardJob Posting:Mar 5, 2021, 4:27:56 PM |
Business Assurance Operations Manager
BT
ManchesterAbout this role
Managing effective and efficient operation, monitoring and recovery of Group Business Assurance 2nd Line of defence controls across all Customer Facing Units. Assuring £0.5-2bn of revenue
Drives revenue recovery and root cause analysis for usage related issues/incidents. Industry and/or BT E2E system/product knowledge being used to drive operational excellence
You'll have the following responsibilities
• Responsible for executing the operations strategy and supporting Group Business Assurance/Group Business Services work streams.
• Uses industry and/or BT E2E system/product knowledge to drive operational excellence in the management of teams assuring both simple/complex products spanning BT’s E2E infrastructure across multiple Customer Facing Units.
• Ensures all controls are operated on time / and are right first time inline with schedule/KPIs, while managing customers/suppliers and ensuring that when incidents do arise learnings and improved practices are put in place preventing repeat incidents.
• Identifies opportunities for operational improvement and efficiencies and prioritises and implements the most cost effective solutions.
• Engages and maintain operational stakeholder relationships across teams helping BT to deliver a right first time (RFT) service for its customers.
• Ensures quality user acceptance testing processes via the development and implementation of clear and upfront testing strategies and requirements gathering
• Manages and drive a high performing team that is motivated and keeps attrition to minimal levels. As part of this responsible for forecasting and managing demand on resourcing to ensure goals/objectives/budgets are met.
• Ensures adherence to SOX & other regulatory preparation on applicable controls.
• Works with internal/external auditors and governing bodies to prevent fines and brand damage to BT.
You'll have the following skills & experience
•Significant telco experience in: Suspense Management, project/programme management, revenue assurance, risk, compliance, network, business operations, audit or billing roles, contract management
•Extensive Business/Revenue Assurance industry experience or other relevant area
•Experience in using and operating industry standard assurance tools – RAID, ROC RA, Revenue Guard or similar
•Experience of managing teams of varying skill sets and capabilities
•BQF LP or Six Sigma Green
•In depth experience in data analysis and designing, documenting & maintaining Controls to mitigate risk
•Experience in contributing to industry forums on Group Business Assurance best practice and Operational excellence. Supports best practice programmes
•CIMA, CISA or CRISC
Benefits
• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Pension scheme
• Shares Plan
• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.
• Discounted BT products
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT (https://www.btplc.com/Careercentre/lifeatbt/index.htm)
How to Apply
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Job: _Service Client Relationship/ Account Management_
Title: _Business Assurance Operations Manager_
Location: _GBR %26 Ireland-GBR-Lancashire-Manchester_
Requisition ID: _152126_
Other Locations: _UK %26 Ireland-United Kingdom-West Midlands-Birmingham, UK %26 Ireland-United Kingdom-Avon-Bristol_
Job Type
Full Time
Posted
6 days ago
Description
Operational Manager
Greater Manchester Mental Health NHSFT
The closing date is 09 March 2021
Job overview
The Psychological Therapies Division within GMMH is offering an exciting role within the Bolton Team.
The Operational Manager post provides an ideal opportunity for the right candidate to develop into a managerial role. For those already with management experience, this role provides you with the additional challenges of taking day to day responsibility for managing the demand and flow within a large IAPT reporting service.
A wide range of therapeutic offers are available within the service, including the option of digitally supported interventions, face to face, video and group support, all provided from a wide range of therapists across the full stepped care model. We also provide flexible working options for our staff with a mixture of clinic based and home working sessions.
There is a strong BAME supportive culture within both the service and the Trust, with staff being actively involved in the Trust BAME network, influencing recruitment, development and policy decision making.
Main duties of the job
This high quality service comprises of a stable and well established range of Step 2, Step 3 and the non IAPT reporting Step 3+ clinicians. The role includes an aspect of direct line management responsibility across all of the steps, a crucial dimension which allows for a thorough understanding of the components that contribute to overall service performance. The service is community based and works within a neighborhood model where the focus is on developing strong local links that influence and shape service development.These links are sustained through co location of therapy services into local community and primary health care settings, promoting a collaborative approach to supporting the local population with both physical and mental health difficulties. The service also has a key interest in supporting those with Long Term Conditions and Diabetes.
About us
Greater Manchester Mental Health NHS Foundation Trust (GMMH) is one of the leading mental health trusts in the UK.
Serving a population of 1.2million people, across one of the most exciting and affordable cities in Europe, GMMH provides community and inpatient mental health care, alongside prison in reach, substance misuse services, a specialist centre for mental health and deafness and inpatient perinatal mental health care.
The Trust employs around 5700 people, who make a difference across 130 locations. Staff at GMMH work to improve lives with a culture based on five core values:
- We are caring and compassionate
- We inspire hope
- We work together
- We value and respect
- We are open and honest
GMMH is one of the most active research trusts in the UK, with one of the highest levels of recruitment to clinical trials for mental health.
We have been rated Good overall by the Care Quality Commission. Our substance misuse services and leadership were rated as Outstanding
Job description
Job responsibilities
Job Description
Post Title
Operational Manager
Band
8a
Directorate
Chorlton, Manchester
Location/Base
Bolton
Responsible to
Assistant Director: GMMH Psychological Therapies Division
Accountable to
Strategic Lead: GMMH Psychological Therapies Division
Hours of Duty
Monday to Friday, 37.5hours
Job Summary/PurposeTo take responsibility for the management of Bolton Psychological Therapies: including the Step 2 and 3 IAPT reporting components, and the non-IAPT step 3+ component of the service. The post holder will provide line management supervision of the team leader and a proportion of the clinical staff.
To improve, monitor, evaluate and report on the performance of the service in the context of challenging national and local Key Performance Indicators, and a newly evolving commissioning environment. The post holder will ensure the most cost effective use of resources.
To participate in the formulation of operational policies and procedures for the service. To monitor and evaluate these in accordance with an agreed model.
As a Senior Manager, to participate in the cross-district GMMH Primary Care Psychology Management Team and its associated sub-groups.
Main Duties & Responsibilities
Management
- To have overall responsibility for the operational management of the Primary Care Psychology service in line with the service specification.
- To ensure an up-to-date knowledge of the commissioning landscape of Primary Care psychology Services and the strategic direction of the services.
- To be responsible for monitoring the capacity of the Service in relation to the demand flow and reporting and managing promptly the need for variation in staffing or skill-mix.
- To be responsible for the prompt recruitment and induction of new staff to all posts within the Service, according to relevant procedures.
- To ensure robust line management arrangements are in place for all staff which optimise the effectiveness and sustainability of the clinical services and administrative systems.
- To ensure that all members of clinical and operational staff receive adequate and appropriate managerial supervision and support, by identifying and working with them, and the Strategic and Management Lead on their development and training needs.
- To ensure that relevant systems are developed and utilised for the timely, effective, appropriate and equitable allocation of caseloads or other workload to clinical and operational staff.
- To be responsible for the management, monitoring, validation and reporting of all waiting lists using the most up-to-date, electronic database systems available to the Service.
- To be responsible for the maintenance of good standards of professional practice in partnership with the clinical lead.
- To lead the teams in the development of their services, manage organisational change and in so doing, continuously improve the services.
- To contribute to the development and organisation of integrated services with partner providers and other agencies in Bolton
- To ensure effective liaison with other service providers, both within the Directorate and other agencies, through both formal and informal mechanisms.
- To assist the Assistant Director in the management control of all operational budgets and actively contribute to the management of the relevant budgets by advising on and monitoring expenditure, staffing and cost pressures, and ensuring a balanced out-turn.
- To ensure the high quality of activity and clinical effectiveness data, through regular design, production and interpretation of appropriate reports, monitoring and feedback to staff, in order to ensure the completeness and accuracy of the requisite minimum data set for each service.
- To collate, produce and interpret other reports relating to the Primary Care Psychology Service, as required.
- To contribute to the identification of unmet needs in planning and implementation of service development.
- To understand, utilise and promote amongst staff the use of Trust-wide and Directorate recording and IT systems, including the recording and gathering of data relating to Key Performance Indicators, as required.
- To work within Trust and Service Guidelines (as per relevant policies and procedures) and be aware of Government and national policies. To develop policies, systems and procedures as appropriate within the Primary Care Psychology Service.
- To be responsible for ensuring the timely implementation of the Trusts appraisal process (IPDR) across the services.
- To act up as required.
- To ensure the most efficient use of resources and in conjunction with the Assistant Director be pro-active in doing so through service and resource planning.
- In consultation with the clinical lead, to ensure all practice is in accordance with the Professional Practice Guidelines, Codes of Conduct, ethical frameworks and all other advisory documents.
- To be a member of GMMH Primary Care Psychology Senior Leadership Team and attend meetings as required.
Clinical
- To maintain an up-to-date knowledge of developments in psychological assessment and psychological therapies/interventions for psychological problems and other mental health conditions, including the scope and application of national or local guidelines (e.g. NICE guidelines)
- To make complex clinical judgements in the development and management of the entry criteria for the Service and their respective referral, triage and waiting list management systems, in collaboration with the clinical lead, and as directed by the Strategic and Management Lead.
- To ensure the Trust minimum standards are implicit in the planning of care and its delivery.
Clinical & Social Care Governance
- In collaboration with the clinical lead, to be responsible for reviewing and revising referral and care pathways involving the services, as appropriate.
- To collaborate with other team managers and Senior managers to ensure the optimum interface between the Primary Care psychology Services and secondary care services, within the constraints of existing resources and taking into account service specifications.
- To identify areas of unmet need for service users with common mental health problems and more complex and severe needs and inform the Strategic and Management Lead of such.
- To implement clinical governance initiatives and action plans for the service, in consultation with the clinical lead.
- To enable the continuing professional development of all staff, in line with professional guidance or best practice, to improve skills and knowledge in the interest of high quality care for service users.
- In association with colleagues, to lead and implement the development of a risk management strategy for the services, appropriate to the Primary Care psychological therapies setting, identifying areas of priority and initiating appropriate actions.
- To investigate and provide reports on serious and untoward incidents and complaints in line with the Trust policy.
- To authorise DATIX reports appropriate to the role of operational manager.
Service Development
- To participate in and contribute to the North-West IAPT meetings, including attendance at regional meetings as a representative of the Trafford service.
- To brief relevant staff on strategic developments in the IAPT programme, as needed.
- To participate in the Trusts Primary Care Department Management Team monthly meetings and other related meetings, in order to enhance the Services ability to meet Key Performance Indicators, in line with emerging definitions and national guidance.
- To lead the review on accommodation for a primary care psychology service base and clinical consulting rooms.
User and Carer Involvement
- To ensure that service users receive clear and accurate information on services provided and how to access them.
- To develop and maintain a strong user focus within the service.
- To ensure every client is involved in the development and evaluation of their therapy as far as possible. Monitor and audit this process.
- To actively and regularly seek out user and carer views of the service and to develop a reliable system to monitor service user satisfaction with the service using mandated and other measures.
- To identify ways of involving users and carers in the recruitment, training and induction of staff, service development and service evaluation.
Health & Safety
- To operate safely within the workplace with regard to Health and Safety Legislation.
- To oversee the Health, Safety and Welfare of staff, users and visitors.
- To establish across the Service an effective communications system that engages and informs all disciplines and grades.
- To use processes and put processes in place to generate a Learning Environment. To actively pursue own professional development.
- To identify quality standards and systems and monitor and audit these standards.
Confidentiality
- All information relating to service users, carers and staff gained through your employment with Greater Manchester Mental Health NHS Foundation Trust is confidential. Disclosure to any unauthorised person is a serious disciplinary offence.
Other
- To undertake such other duties and responsibilities as may be determined by the Assistant Director/Strategic Management Lead as required.
- This job description is subject to review from time to time by the Assistant Director/Strategic Management Lead in conjunction with the post holder.
- To be available to work at evenings and Saturdays should the needs of the service require this in future.
Person Specification
Qualification
Essential
- RMN or DipSW or OT Or PG Qualification in a psychological therapy
- Understanding of the key skills required for both successful management and leadership of large multi-professional services
Knowledge and Skills
Essential
- Detailed knowledge of the history and requirements of the national IAPT programme, curriculum, data collection protocols and Key performance Indicators.
- Detailed knowledge of the history and requirements of the national IAPT programme, curriculum, data collection protocols and Key performance Indicators.
- Understanding of the structure of the Primary Care Mental Health Stepped Care model
Desirable
- Knowledge of change management principles and good practice.
- Experience of supervising and leading staff by creating a supportive environment, which contains workload management, supervision, appraisals, development and training opportunities.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Greater Manchester Mental Health NHSFT
Address
33, Victoria Square, Bolton
Bolton
BL1 1RJ