IT Technician Jobs Overview IT technician roles involve talking to customers or computer users and: installing and ...
IT Technician Jobs Overview
IT technician roles involve talking to customers or computer users and:
- installing and setting up new or replacement workstations, software and peripherals (printers, scanners etc.)
- troubleshooting faults and finding the causes.
- escalating certain defects to more experienced engineers or external suppliers.
- maintaining and testing equipment, recording problems and logging solutions.
IT Technician Jobs Education Requirements
Some formal education is essential to GCSE level, while ‘A’ levels or a degree are helpful, but not absolutely essential. A broad understanding of operating systems and basic programming skills is vital; many employers value technical certifications such as MCSA or MCSE. Candidates are most likely to succeed if they are organised, confident in dealing with customers and able to work well in busy environments. Some companies and organisations also offer apprentice IT technician posts; alternatively, IT help desk jobs are a feasible career route from entry-level posts to senior IT technician jobs and team leader positions.
IT Technician Jobs Market
Current IT employment market conditions are buoyant, particularly in the main cities where job hunters seeking a new career or change may want to consider first line support posts in a call centre or large IT department. Helpdesk skills are highly sought after, according to Computer World, while Tech Nation also recently reported that the UK digital technology sector is growing faster than any other industry. Continued high demand for staff and skills shortages meant that some employers were having to compete for employees.
IT Technician Jobs Salary Information
Starting salaries for support IT technician jobs vary with location and responsibilities. Second line support technician roles usually offer higher rates than first line support staff, for instance. Nationally, current average starting pay varies between £16,802 p.a. and £25,823 (median £20,641). Remuneration increases with experience, particularly in third and fourth line technical posts which require deeper investigation or testing skills and, in some cases, contact with external suppliers.