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IT Support Jobs Overview Jobs in IT support involve assisting with: Hardware and software installation. Confirming ...

2nd/3rd Line IT Support Engineer

Sevenoaks, South East/Southern, TN13 3LE
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IT Support Technician

Portsmouth, South East/Southern, PO63TE
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IT Support Technician

Dartford, South East/Southern, DA2 7ER
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IT Support Jobs Overview

Jobs in IT support involve assisting with:

  • Hardware and software installation.
  • Confirming symptoms and investigating defects.
  • Rectification work, or escalation as necessary.

Some posts may specialise in bespoke software for industrial, commercial or niche applications.

IT Support Jobs Education Requirements

Although a degree level education may help later, it is not usually necessary for junior roles in the sector. Technical qualifications and experience are highly valued and many employers ask for MCSA or MCSE certification. Additionally, customer-facing skills are required. Candidates who work well in teams and display initiative usually make the quickest career progress.

IT Support Jobs Market

For information technology professionals who are looking for a role change or greater responsibility, IT support offers a diverse and interesting range of opportunities in many industries. There are chances to progress to senior roles or specialise in second line or third line work. Those applicants who are seeking a new career path may wish to consider gaining experience in a first line position within a larger I.T. department or call centre. IT support jobs are available in almost all UK cities, with particular concentration throughout the London area as well as the main cities of Manchester, Birmingham and Bristol.

IT Support Jobs Salary Information

Pay rates for jobs in IT support vary depending on experience and location. Remuneration also differs between first line support operators and second to fourth line support analyst roles requiring deeper investigation, testing and supplier technical contact. Currently, pay for analyst jobs ranges from £20,582 to £30,812 with an average salary of £24,953. Support technician jobs or junior support engineer jobsoffer salaries from £16,339 to £24,073 with a midpoint of £19,720, while support specialist jobs require more experience and typically offer from £22,570 to £34,569 with mean pay of £27,393 per annum.

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