Incident Manager Jobs in the United Kingdom
Career Poster
£55000 - £65000 Per Year
London, London
Work closely with sales and pre sales to ensure a smooth transition through the customer lifecycle, ensuring customers’ expectations are appropriately managed and that they are proactively supported and kept well informed. Ensure a high level of customer and stakeholder focus (internally and externally) with due care and attention given to customer priority issues with appropriate level and style of communications.
VIRTUS Data Centres
Slough, HC
When we talk about our purpose, we refer to our customers’ customers; the child playing a computer game, the person watching their favourite movie, booking a medical appointment, a plane ticket, a hotel or doing their online banking; those things can’t be done if we don’t do our job. The scope includes Data Centre management, working closely with new and existing customers, operational continuity and the management of service delivery on the sites/campus through our specialist subcontractor who undertakes M&E and ICT tasks.
VIRTUS Data Centres
West Drayton, London
When we talk about our purpose, we refer to our customers’ customers; the child playing a computer game, the person watching their favourite movie, booking a medical appointment, a plane ticket, a hotel or doing their online banking; those things can’t be done if we don’t do our job. The scope includes Data Centre management, working closely with new and existing customers, operational continuity and the management of service delivery on the sites/campus through our specialist subcontractor who undertakes M&E and ICT tasks.
Tesco
Welwyn Garden City, undefined
You will needAn ideal candidate must have demonstrated below key skills and experience in their current and past roles: Have a proven record of accomplishment in delivering technology and infrastructure programmes; having done so across multiple teams in large scale customer facing organisations. About the roleTechnical Programme Managers (TPMs) are responsible for delivering complex, cross-functional technology programmes that directly contribute to ensuring colleagues can serve our customers better.
Xerox
Bristol, undefined
The Service Desk Manager has responsibility for the End User Support IT service desk function for our clients including all engineer resource development, incident management, service requests and change requests & Capacity/Release management, Risk Management, Continual Service Improvement, ensuring these measures are followed by the team. The Helpdesk Desk Manager will also need to perform in depth statistical analysis on engineer resource KPI’s with the Service Delivery Manager and identify ticket trend analysis to proactively make major changes to reduce ticket volumes and improve efficiency of all IT Service Desk Functions.
Alliants
United Kingdom, undefined
Customer Support: Oversee daily support operations using Intercom and Freshdesk, including handling escalations, resolving complex issues, and ensuring timely responses to customer inquiries. Reporting to the SVP Services, responsibilities include: Team Leadership: Manage and mentor a team of support agents, including an offshore 1st and 2nd line support, providing guidance and training to ensure high performance.
Guestwise
£35000 - £55000 Per year
London, EN
In this hybrid role, you will combine the traditional responsibilities of a growth marketer with customer success, acting as a key partner to our clients by running or guiding them through campaigns using our core products — Acquire, Activate, and Engage. This is a fantastic chance to join a dynamic and growing company where great ideas thrive, diversity and inclusion are valued, and employees are empowered to achieve their highest potential, driving Guestwise's growth and success.
HubSpot
London, undefined
As an engineering leader, you'll help us solve the challenges that come from working at scale, grow teams and individuals who work alongside you, and share your passion and expertise about improving the reliability and uptime of the product you own. Create and maintain strong working relationships across the organization, from the tech leads and the individual contributors who report to them, to the product managers and designers their reports work with, to their peers & the executive team.
Spencer Clarke Group
£60000 - £65000 annum
London, London
Network and Security Management: Oversee the design, implementation, and maintenance of network infrastructure and security measures, including firewalls and intrusion detection/prevention systems. You will manage a team of 2 engineers (which will grow in numbers as they grow) and collaborate closely with various stakeholders to develop and implement strategies for network security, data protection, and disaster recovery.