Key Accountabilities Functional Knowledge •Act as local delivery expert of JLL’s global HR strategy, ensuring that local policies and practices are in line with Global HR strategy •Proactively anticipate opportunities or issues and develop innovative solutions to address the opportunities at the root cause with intention to arrive at sustainable solutions •Drive pro-active engagement from the business on employee relations matters - minimising future business risk •Focus on prompt service delivery, both setting and delivering on SLA response rates to queries •Utilise technology to advance employee relations metrics for socialisation with People Partners and the wider PXP community •Develop efficiencies and an infrastructure that supports line managers on the self-delivery of all employee relation matters i.e through training, guides, and sharing of best practice •Enable an exceptional employee experience during moments that matter through the service provided by UK HR Advisory •Contribute towards a culture of inclusion which celebrates our employee diversity and promotes employee belonging •Participate in projects with other COE’s on process improvements impacting business results •Manage various degrees of complex employee relations situations in partnership with JLL’s Employee Relations team - for high risk or litigious matters •Provide consultation to business stakeholders through coaching, training and advisory support •Lead the integration and embed transferring populations under TUPE, with both precision and great focus on employee experience •Cultivate strong meaningful relationships with both local employees and People Partners to build trust as their primary touchpoint “on the ground” Business Expertise •Experience of delivering HR and Operational activity within a complex organization, with an expertise in employee relations •Strong background in technology and how this can be leveraged to support organization efficiency •Team player who can leverage business strategy to effectively support local programs Skills & Competencies Leadership •Drive the growth of the workforce on the ground, serving as a local HR professional •Skilled facilitator, who can lead local and regional employee events, programs, etc. • Problem Solving •Ability to adjust styles of communicating to varying situations to ensure an inclusive environment •A passion to work with people across a variety of backgrounds teaching and learning from people across the organization •Excellent organizational skills with a starter finisher mentality with acute attention to detail Interpersonal Skills •Ability to adjust styles of communication to varying situations to effectively communicate with a diverse array of stakeholders •Ability to cultivate robust and meaningful relationships to serve as a trusted HR expert to employees and managers •An appetite for exceeding expectations within the business Qualifications / Experience / Education •Bachelor's degree or equivalent experience (e.g., CIPD Accreditation, BS in human resources, business administration or vocational apprenticeship in a related discipline) •Experience working in a remote, matrixed, and geographically distributed organization.