Hotel receptionists jobs consist of welcoming guests and providing a friendly and efficient service. Hotel receptionists deal with bookings by phone, email, fax or in person, hand out keys, prepare bills and take payments. They also deal with guest requests, answer questions about the hotel and surrounding area, and handle complaints and problems, so they need to be diplomatic, professional and polite, and need to keep calm during difficult situations. In most hotels, a receptionist will spend most of their time in the reception area, at the desk. The hotel receptionist job involves using a computer, a document scanner, a telephone switchboard, a fax machine, and sometimes even a printer. As one of the first people hotel guests meet upon arrival, a receptionist needs to convey a good first impression of the hotel by being friendly and happy to help. Hotel receptionist jobs usually involve working shifts, or on a part-time or seasonal basis.
Hotel Receptionist Jobs Educational Requirements
Many employers will expect applicants to have a standard leve of education, including GCSEs in English and Maths. Good administrative and IT skills will be needed, and speaking a second language could be a plus. Customer satisfaction is important to repeat business, so previous experience at customer service jobs could be useful. Applicants are usually trained on the job since every work environment is so different, and may be encouraged and sponsored to work towards qualifications like an NVQ. With experience, one could move up the career ladder to front desk manager, or with further qualifications, it could be possible to secure hotel manager jobs.
Hotel Receptionist Jobs Market
The hospitality sector is growing, which is good news for those seeking hotel receptionist jobs. According to the British Hospitality Association (BHA), there are around 46,000 hotels in the UK. Over the next few years, this number is expected to grow, and the need for receptionists will increase. The average level of qualifications held is rising across all occupations, so gaining the best qualifications could be beneficial.
Hotel Receptionist Jobs Salary Information
A hotel receptionist job can fetch a starting salary of between £12,500 and £14,500 per year, while front desk managers can expect to earn up to £23,000 a year.