Looking to take the next step in your career and Go Beyond?

Interstate Hotels & Resorts are now looking to recruit an experienced Operations Manager at Ibis Styles Leeds City Centre Arena

HOTEL INFO

As Operations Manager you will be responsible for the smooth operation of all departments, working closely with the General Manager to deliver key metrics in line with brand standards through Interstate’s core values:

“Be Your Best Self” – Create and implement Standard Operating Procedures to be adhered to across all departments, ensuring performance is managed effectively at all levels.

“Think Like A Guest, Act Like An Owner” – Work with the Senior team to contribute to the overall strategic plan for the business, utilising all available opportunities to drive revenue.

“Do The Right Thing” -  Manage the overall running of the hotel in the GMs absence, monitoring guest feedback and actioning where appropriate

“Think we, not me” -  Support HOD’s to effectively recruit and develop their teams and ensure a culture of team engagement and service excellence is adhered to at all times.

To be successful in this role you will have:

• An exceptional track record managing multiple departments within a branded property
• Experience managing departmental budgets and forecasts
• A strong commercial acumen.
• Effective communication and leadership skills, with the ability to communicate across of levels

In return we have an industry leading salary and benefit package. We pride ourselves on investing in your ongoing career development within the Ibis Styles brand, working in partnership with Interstate Hotels & Resorts, the Global third-party management group of choice.

Interested? Click apply and start your journey with Interstate Hotels & Resorts today. Your dream job awaits…

At Interstate, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.

About Ibis Styles Leeds

Ibis Styles Leeds City Centre Arena is ideally situated for easy access to bars, restaurants and shopping plus attractions like the First Direct Arena and John Lewis at Victoria Gate. The hotel décor is inspired by Yorkshire culture but with a modern twist. All of the 134 stylish Bedrooms are contemporary in design with your comfort in mind. 

Ready to take the next step in your career and #GoBeyond?

We are now seeking to recruit a dynamic Reservations Supervisor to join the team at Hampton By Hilton Sheffield.

As Reservations Supervisor you will play a pivotal role in the room's revenue team within the wider hotel commercial team, developing and driving revenue strategies to optimise all available space within the property in line with our core values:

 “Be Your Best Self” – Take ownership of all Groups related business in the absence of the Reservations Manager. Ensure all pricing strategies are accurate and embedded within the team

“Think Like A Guest, Act Like An Owner” – Work with the Reservations Manager to adjust rates and strategy where appropriate

“Do The Right Thing” – Utilise the Companies revenue management systems, tactics, processes and procedures to drive guest room revenue and support the brand and Company revenue strategy.

“Think we, not me” - Assist with the effective recruitment and development of the Reservations team and ensure a culture of team engagement and service excellence is adhered to at all times.

To be successful in this role you will have:

• Experience in a similar role within a branded property
• A strong commercial acumen.
• Effective communication and leadership skills, with the ability to communicate across of levels

In return we have an industry leading salary and benefit package. We pride ourselves on investing in your ongoing career development within this fantastic brand, working in partnership with Interstate Hotels & Resorts, the Global third-party management group of choice.

Interested? Click apply and start your journey with Interstate Hotels & Resorts today. Your dream job awaits…

Hampton by Hilton Sheffield is a 142-bedroomed branded hotel, located on the site of the former West Bar Green Police Station in Sheffield’s city Centre.
All Hampton by Hilton offer warm surroundings with a friendly service culture that shares a common ‘personality’, along with high quality accommodations and in-room conveniences that make the Hampton brand trusted for a good night’s rest by value-orientated and quality minded travellers.

Do you pride yourself on providing outstanding customer service?

Are you currently seeking a new challenge?

The Guest Experience Supervisor will support the Manager with ensuring guests experience a high level of service and will be their first impression of the hotel.  You’ll supervise the Guest Experience team working front of house, providing support and direction on how to provide a high-level service ensuring standards, procedures & regulations are always followed whilst also taking responsibility for monitoring guest satisfaction throughout their stay.

What will I do?

• Point of contact for all hotel guests
• Supervise & motivate your team in order to provide high quality service for guests
• Review room allocation and make sure the correct rooms are allocated to the right guest as well as having a full understanding regarding the hotel facilities available
• Knowledge of all rates, packages and special promotions
• Know the local area, to include attractions, directions and supply guests with relevant information
• Ensure all special requests are followed through
• Handle any issues or complaints which may arise
• Presentation and appearance of your team is to company standard
• Deputise for the Guest Experience Manager in their absence

Is this the role for me?

• Previous experience in a guest experience capacity or front of house within a hotel environment
• Relevant qualifications – front of house, hospitality or business management
• Able to demonstrate your ability & experience in providing high quality service
• Previous supervisory / management experience
• Passionate about customer service, presentation & cleanliness
• KPI and target driven
• Ability to multi-task

Why Almarose Hotels & Resorts?

• Discounts across retail, restaurants, events etc.
• Family and Friends discounts in hotels across the Almarose 
• Free onsite parking
• Progression and career development opportunities across the UK, with training and support with course fees
• Pension Scheme
• Access to an Employee Assistance Programme, 24/7, 365 days a year.

Who are Almarose Hotels & Resorts?

Almarose Hotels are an independent Hotel Management company who own and operate an award-winning portfolio of 21 4*properties throughout the UK. It's an exciting time to join our portfolio; our strategy is to develop and invest in our properties and employees, with opportunities that span across beautiful countryside and bustling city centre locations – each offering a truly unique experience for our guests, and exemplary professional development and careers for you.

The Armed Forces Covenant  is a voluntary statement of mutual support between a civilian community and its local Armed Forces Community. It is intended to complement the Armed Forces Covenant, which outlines the moral obligation between the Nation, the Government and the Armed Forces.  Almarose Hotels & Resorts Ltd proudly support the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.

This role is for a night woker to be a guest service assistant, working with a small team, to cook, clean as well as admin. The role requries 4 days a week 11pm-7am with the option for overtime to cover sickness and holidays.

At Holiday Inn Express Doncaster we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.
The Exciting Opportunity
The position of Guest services assistant has become available at the Holiday Inn Express Doncaster. Reporting into the Deputy Manager, you will be responsible for gueneral customer service to our guests, management of our food and beverage outlet and managing the reservations system. The successful applicant for this role will deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care.
Where Will You Be Working?

A modern Doncaster hotel with excellent transport links, free parking, free WiFi and breakfast included

Holiday Inn Express® Doncaster  hotel is three miles from the town centre. There are direct trains to Sheffield, Leeds, York and Manchester from  Doncaster station , a short drive away. The nearby  M18  and A1(M) motorways  provide easy access to the whole region. There's  free on-site parking , and the nearest bus stop is outside the hotel.

You can host your clients in the hotel's two naturally lit, air-conditioned  meeting rooms , which have  free WiFi  and space for  up to 40 guests . If you're in for a long day, you can order  catered lunches , from sandwiches and chips to a full, hot buffet. The  Lakeside business park , home to many important local companies, is five minutes' drive away.

What's In It For You?
People love to work with Redefine|BDL Hotels because…

• We focus on health, wellbeing and our communities
• Our people are truly engaged at work
• There's open, clear communication from the top
• We've got great career development opportunities
• There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

• Discounted hotel room rates for you AND your friends and family that will make you really popular!
• Incentive programmes
• Money off high street retailers
• Flexible working arrangements because we know your life comes first
• Free meals on duty 

What Are We Looking For?
We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience of/with (insert desirable experience) is preferable but full training is provided.

The Bigger Picture
Holiday Inn Express Doncaster is managed by Redefine|BDL Hotels; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

Holiday Inn Express Doncaster is close to junction 3 of the M18 and 8 miles from Robin Hood Airport with plenty of complimentary parking on site and the hotel's location close to the M18 and A1(M) makes getting to nearby Sheffield, York, Leeds and Manchester a breeze.

Holiday Inn Express Doncaster has 2 fully equipped meeting rooms with space for 2-40 delegates, and guests can order buffet lunches direct to the room. Both meeting rooms come with complimentary WIFI.

Cheer along with passionate local football fans at a Doncaster Rovers match in nearby Keepmoat Stadium. Guests can go swimming and ice-skating or catch spectacular live concerts at Doncaster Dome, and have a flutter on the horses at Doncaster Racecourse.

 Reception Team Member – Premier Inn 

We are looking for a reception team member to join our Premier Inn team! 29.5 hours over 5 days

At Premier Inn, you’ll create a guest’s first impressions of our hotel- During check in, your warm words and welcoming smile will help all our guest’s feel at ease and ready to enjoy their stay. On hand to answer any questions or queries you’ll be more than happy to share your knowledge about one of our products or services as well as the local area and surroundings. Should a problem arise, you’ll go the extra mile to solve it with an acceptable outcome for our guest. We want all our guests to leave having received a great experience, which you’ll have helped create with your natural flair for guest care.

You don’t need previous experience to join us in this role-  It’s all about what you can bring and offer as a person. With every day being different it’s important for you to bring an enthusiastic approach to every shift you work. With the ability to multi-task, you’ll be a good team player with passion and commitment for your role. Some of this will come with our extensive training however you must have the determination and hunger to understand our service guidelines, systems and ways of working. In return we’ll help you grow and develop to be the best you can be, whilst progressing upwards if a long term career is what you are after.

Your Rewards and Benefits- Along with a structured induction plan and training to do your role there are numerous of other benefits. Some of the big ones below, but feel free to explore more on our Whitbread careers page.

• Working more than 16 hours a week with us, you can choose to study for an apprenticeship to give you a nationally recognised qualification
• Whitbread Privilege Card 25% Discount across our Restaurants, and up to 50% on hotel rooms
• Annual incentive scheme – an extra week’s pay (tax free) on achieving all green performance targets
• A wide range of discounts retail and leisure discounts including gym membership, cinema ticket and 02 price plans (which can be shared across 5 family members or friends)
• Discounted Premier Inn famous Hypnos mattresses and beds
• Pension scheme with employer contribution
• 50% off food whilst on shift

With over 800 hotels, 75,000+ rooms and further growth plans, there are endless opportunities for you within award winning Premier Inn! Come and make a difference at the UK’s leading hotel brand- Apply today.

 Duty Manager – Premier Inn 

At Premier Inn exceptional experiences are created on the ground floor of our hotels- From reception to the restaurant and beyond. As Duty Manager you’ll demonstrate a strong, hands on work ethic that can operate at pace ensuring every guest receives excellent service from you and the team. Being a strong communicator across all hotel departments whilst always remaining responsible and organised always will help to deliver an efficient and consistent experience for every one of our guests.

Like all of us, you’ll really care about our guests- With proven experience of shift leadership within a customer facing environment you’ll strive to be the best you can ensuring the team follow suit. Not only will you supervise the team, you’ll equally get involved with our guest’s journey: using a range of systems, taking payments and ensuring any queries or complaints are solved swiftly with our guests feeling fully satisfied.  

Ensuring safety for our team and guest’s is key in this role- You’ll need to be confident and pro-active in your approach to managing risk and ensuring a safe working environment. As a Duty Manager you’ll be equally committed to your guests and team, living and breathing our Premier Inn behaviours. You’ll have the ability to accept direction and responsibility ensuring a smooth operation is delivered for our guests and team.

Your Rewards and Benefits- Along with a structured induction plan and training to do your role there are numerous of other benefits. Some of the big ones below, but feel free to explore more on our Whitbread careers page.

• Working more than 16 hours a week with us, you can choose to study for an apprenticeship to give you a nationally recognised qualification
• Whitbread Privilege Card 25% Discount across our Restaurants, and up to 50% on hotel rooms
• Annual incentive scheme – an extra week’s pay (tax free) on achieving all green performance targets
• A wide range of discounts retail and leisure discounts including gym membership, cinema ticket and 02 price plans (which can be shared across 5 family members or friends)
• Discounted Premier Inn famous Hypnos mattresses and beds
• Pension scheme with employer contribution
• 50% off food whilst on shift

With over 800 hotels, 75,000+ rooms and further growth plans, there are endless opportunities for you within award winning Premier Inn! Come and make a difference at the UK’s leading hotel brand- Apply today.