government administration jobs

1142Jobs Found

1142 jobs found for government administration jobs

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Customer Experience Specialist (Accountancy / Business Services)

IRIS

Home Based
1 day ago
Home Based
1 day ago

We have a fantastic opportunity for an experienced Customer Service professional to join our Commercial Enablement team, primarily supporting our Accountancy / Business Services customers.

The purpose of the role is to connect customers to the right individual or department within IRIS. The role will coordinate the Commercial Account Management team email box interacting with customers to smoothly get resolution to their query or question. This will leave the Field Account Management team to successfully achieve, manage and process the sales.

What will you be doing?

As a Customer Experience Specialist your responsibilities will be as follows:

  • Act as the contact point for customers contacting the Account Management team.
  • Respond to customers providing information to fulfil requests or enable resolution.
  • Completes first line diagnosis and promptly allocates unresolved issues as appropriate.
  • Understands customer base and assists with the development of processes to track, report, resolve or escalate issues.
  • Communicates effectively with customers by telephone and in person.
  • Provides guidance to support customers in navigating departments to successfully use IRIS products and services.
  • Assists in devising solutions to customer requirements and solves straightforward problems.

What skills and experience do you need to have?

We're looking for someone with the following skills and experience:

  • Previous experience in dealing with customer queries, either via e-mail or over the telephone.
  • Experience of working with field-based teams who could be interacting while on the move and not always in possession of all the relevant facts.
  • Experience of working with multiple departments and understanding the urgency in a customer’s request.
  • Experience in building and managing an administration process.

Who are we?

IRIS Software Group is one of the UK’s largest privately held software companies. Acquired by HG Capital in 2018, its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time.

IRIS takes the pain out of processes and let professionals working in businesses and schools focus on the work they love. Its software solutions and services for finance, HR and payroll teams, educational organisations, and accountancy firms helps comply with regulations, drive productivity and better engage with key stakeholders. Through simplifying, automating and providing insights on everyday mission-critical tasks for organisations of all shapes and sizes, IRIS ensures customers can look forward with certainty and confidence.

IRIS has over 120,000 UK and international customers with 80% having a tenure of five or more years. IRIS is the largest third-party online filer with the UK Government. Ninety-one of the top 100 UK accountancy firms and 50 of the top 100 US CPA firms use IRIS software. Circa 20% of the UK’s workforce is paid by IRIS payroll offerings. More than 850,000 UK employees are managed by IRIS HR solutions. Over 11,000 UK schools and academies use IRIS, with four million parents and guardians using IRIS apps to connect with their children’s school; 300 million messages are delivered between schools and parents each year, and over £15 million transactional payments are processed every month. IRIS is placed in the Grant Thornton Sunday Times Top Track 250 and the Megabuyte50.

IRIS is backed by Hg, Europe’s leading software investor and is committed to helping build IRIS as an ambitious business. It’s support includes a dedicated operations innovation team which provides practical support to management teams to help them realise their growth ambitions.

To see how IRIS helps organisations get things right first time, every time, visit www.iris.co.uk or follow IRIS Software Group on LinkedIn, Twitter and Instagram.

Why you should apply...

At IRIS, we believe in creating a culture of engagement and reward to develop employee potential and offer long-term career success. To help with that, we offer the following:

  • Competitive salary and bonus potential
  • 26 days holiday allowance
  • Private medical healthcare
  • Life assurance
  • Pension
  • Additional benefits, such as Bike to Work and discount schemes.
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Data Entry Administrator

Westminster Forum Projects

Bracknell, HC
1 day ago
Bracknell, HC
1 day ago

We are actively recruiting for Data Entry Administrator's to join our Marketing team. The ideal candidate will be a professional individual with a keen willingness to learn and who is looking for a career within a growing organisation.

Westminster Forum Projects is a market leader in organising senior-level seminars on public policy in media, telecoms, education, nutrition, health, energy, transport, the environment and many other areas. We enjoy considerable support from within Parliament and government, in industry and amongst interest groups.

Responsibilities to Include –

  • Adding new contacts to the internal system
  • Working to deadlines
  • Assisting in data cleaning tasks to ensure all contact details are kept up to date
  • Researching and categorising contacts

Skills Required –

  • Strong eye for detail with exceptional accuracy
  • Excellent IT skills and experience with Microsoft Office
  • Knowledge of business structure would be a distinct advantage
The role is full time, Monday-Friday 9am-5pm with an hour for lunch based at our friendly offices in Bracknell, Berkshire with convenient road and travel links. There may also be occasional travel to Westminster.
To apply please email your CV and covering letter indicating current salary and why you believe you would be suitable for the role.
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Traffic Management - Administrator

A & G Signs Ltd

Castleford, Yorkshire
Today
Castleford, Yorkshire
£18.7k - £22.3k Per Year
Today
£18.7k - £22.3k Per Year

Job Description

Are you looking for a job with variety? A job that means you would not be tied to the desk from 9 till 5 for 5 days a week. Are you a practical person and would you like to use these skills at work? If yes, then please read on.  

A & G Signs is the only specialist provider of Temporary Directional Signs for Housing developers, working with all the major House Builders. We are a family run firm and have been established for over 20 years. As we are a specialist we know that you will not have experience in the industry, please do not let this deter you as we will provide you with a full and comprehensive in-house training program, however, we do expect you to have the following;

 Part 1. Office duties based in Castleford.

·         You should have a good working knowledge of all Microsoft applications and be open to learning new programs.

·         You should have a professional and friendly telephone manner.  

·         You should have previously worked in an office environment. 

 ·         You should be able to deal with email queries.

  ·         You will work closely with other members of a small team, so a professional and positive manner in the office is key.

  Part 2. On Site Sign Surveyor working Nationwide.

 ·         Following an extensive in-housing training program you will carry out signing surveys on the highways surrounding a housing development, identifying the best locations on which to place the directional signs.

·         You should be prepared to drive nationwide, very occasionally you may be asked to stop over-night in hotel’s, please note that an accommodation and food allowance is provided.

 ·         You will also be required to carry out other signing duties whilst out on site which include installation and maintenance.

 ·         You should have a full driving license allowing you to drive in the UK.

 ·         Due to vehicle insurance requirements, you should be 25 years or older.

 

 

Your Benefits

-          You will begin on training wage of £18,700 per annum, which will be reviewed on a monthly basis. This will rise to £22,300 usually within 3 to 6 months on completion of the training programme.  

-          After a 12-month period you will be entitled to an Annual Profitability Bonus, this historically has been above 10% of the annual salary.

-          Whilst working out on site you will be entitled to a shift bonus.

-          You will be provided with a company vehicle when working out of the office.

-          You will be provided with a company mobile phone when working out of the office. 

-          You will be provided with a laptop when working outside of the office.

-           A monthly accommodation bonus is provided whilst working out of the office.

-          You will be entitled to 4 weeks’ holiday, plus Bank Holidays, per year.

-          You will be enrolled into Government funded Pension Scheme.

We are a small but successful company that aims to provide a flexible, friendly working environment, where you would grow to become a truly valued member of the team. If you want to be a part of this send us your CV and motivation today by clicking on the Apply Now link and we will get back to you within five working days. 

 

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Secretary/Personal Assistant

MAGRATH SHELDRICK LLP

London, London
2 days ago
London, London
2 days ago

Job Title: Secretary/Personal Assistant

Location: London

Salary: Competitive

Details:

Top tier niche immigration London law firm is looking for an experienced Secretary/PA to assist them in the successful immigration department.

Key Responsibilities

  • Answering calls
  • Diary and inbox management, organising meetings, appointments and events
  • Documenting processes and procedures
  • Preparing training sessions
  • Implementing and maintaining procedures/administrative systems
  • Ensuring that the file folders and databases are kept up to date and organised
  • Preparing various reports in Excel
  • Supporting legal case workers with large caseloads of immigration cases
  • Typing and completing application forms
  • Scanning documents and uploading them onto government application portals
  • Initial data entries onto our case management system to open new cases
  • Copying, scanning & digital storage of client documents
  • Maintenance of files and preparation of full attendance notes
  • General administration tasks
  • Assistance with the billing of matters – creating invoices, scanning them, sending them to clients

Knowledge and Skills

  • Experience in UK Immigration is desirable but not essential
  • Experience in administrative/customer service roles
  • Experience in using MS Word, Excel, PowerPoint and Outlook
  • Excellent file management and organisational skills
  • Excellent communication skills along with a clear and confident telephone manner
  • Excellent accuracy and attention to detail
  • Ability to multitask and work on own initiative
  • Ability to deal with matters confidentially and maintain good relations with clients and staff
  • Ability to work under pressure to meet tight deadlines
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Chief Architect

MASS CONSULTANTS LTD

St Neots, ANGL
5 days ago
St Neots, ANGL
£75k - £80k Per Year
5 days ago
£75k - £80k Per Year

The Chief Architect works with clients to develop pragmatic but effective information technology roadmaps that will help them achieve their strategic aims.

They will strengthen the position of MASS as a trusted ‘Customer Friend’ by advising and guiding ‘intelligent customers’ to accelerate and enable their technology initiatives.

Key Responsibilities:

Develop technical aspects of a customer’s strategy that align with business goals

Develop trustful relationships at CxO level that make it possible for you to advise and influence them and bring intelligence back in house

Define standards, policy, processes and best practice in collaboration with other architecture teams and design authorities; communicate effectively to share and advocate this knowledge

Provide architectural direction to Engineering and Project Management teams

Work collaboratively with technology architects to ensure that security is properly embedded in their respective domains

Research new vendors, technologies and solutions to validate capabilities and ensure appropriate levels of assurance

Knowledge/Skills/Experience:

The successful candidate will have experience:

  • Working as a Chief Architect or CTO role in a medium to large enterprise
  • Working directly with clients, including facilitating workshops, to design solutions that improve or demonstrate innovation and value to clients
  • Managing an in-flight technical rollout and support for an intelligent customer, ideally on both customer and supplier side architecting solutions that replace and retire legacy solutions
  • Implementing multivendor solutions across a broad portfolio of technologies and products
  • Interpreting & implementing HMG security policy
  • Stakeholder management and technology partnership in a multi-product or transformational environment

Knowledge and skills are likely to include:

  • Technical and procedural / administrative challenges associated with IT transformation
  • Producing strategy documents and security architecture design documents
  • Exercising leadership by influencing stakeholders and teams not under your direct control, including conflict resolution
  • Securely handling sensitive data

Applicants must be eligible to work and live in the UK and will be required to undergo and maintain appropriate UK government security clearance.

This role requires weekly travel to the Bristol site.

MASS are an equal opportunities employer.

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Director, Market Development

Heartflow

London, London
2 days ago
London, London
2 days ago

The Director, Market Development will be responsible for sales deliverables within Continental Europe. This position will lead go-to-market efforts to drive market adoption for HeartFlow’s products in Benelux and the Nordic Countries.  This will include conducting stakeholder analyses, constructing sales and market development strategies tailored to each submarket in the region, developing deep relationships with key customers, and selling and promoting the HeartFlow Analysis by developing new accounts and expanding usage in current accounts. This position reports to the Chief Commercial Officer and can be located on one of the following countries: UK, The Netherlands, Belgium, Italy, Germany, Denmark, Norway, Sweden, Spain, Switzerland or Austria.
Job Responsibilities:
Go To Market Strategy: Collaborate with Marketing, Commercial Operations, Market access, Clinical team, and the Chief Commercial Officer to develop detailed plans for market-entry and penetration in Benelux and the Nordic Countries.
Stakeholder Engagement: Develop extremely deep relationships with key customers throughout the region includingInterventional Cardiologists, Cardiologists, Radiologists, and other key clinical stakeholders (and other key decision makers including gov’t officials)
Reimbursement Execution: Work with internal and external reimbursement experts to advance HeartFlow reimbursement within the markets in the region
Drive sales of HeartFlow’s technology at new accounts, including prospecting, quoting, and closing new business
Develop a pipeline of opportunities within the assigned geography
Schedule sales calls to meet with current and potential customers
Manage the sales and onboarding process of HeartFlow into new centers
Educate customers on HeartFlow’s value proposition by giving presentations / having discussions with key decision makers / facilitate peer to peer mentorship programs
Drive penetration of HeartFlow’s technology within existing accounts
Promote / champion HeartFlow and build advocacy
Conduct case reviews and be the first point of contact for case issues / discrepancies
Accountable for sales goals in the assigned geography
Voice of Customer and Market Research:  Gather deep “voice of customer” input to guide product development and market strategy
Office environment.  The job will require extensive travel, up to 80% within your assigned region.
Skills Needed:
Experience in a sales or marketing within Cardiology (radiology experience is a plus)
Prior experience commercializing a new technology in Benelux and Nordic countries
Relationships with key Cardiology and/or administrative stakeholders in Benelux and Nordic countries
Understand of healthcare reimbursement dynamics within target markets
Strong problem-solving skills
Knowledge/experience in physician education regarding new technologies
Knowledge/experience creating tactical sales plans for segmentation and anticipated adoption of new technologies
Self-starter with high initiative
A pattern of winning / driving revenue
High quality written and oral communication
Strong ability to communicate and collaborate cross-functionally
Strong leadership and team-building qualities
Ability to work in a fast-paced adaptive environment; self-starter and strong team player
Educational Requirements & Work Experience:
BA Degree.
A minimum of 10 years’ experience in diagnostic or therapeutic healthcare business, in roles involving Marketing, Medical Education, Business Development, and Sales Leadership.
Physical Demands of the Job:
The job will require extensive travel, up to 80%, in your assigned region.

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Planning & Appeals Assistant

Rushcliffe Borough Council

Nottingham, MID
Today
Nottingham, MID
£23.772k - £25.512k Per Year
Today
£23.772k - £25.512k Per Year

Rushcliffe Borough Council have an exciting opportunity for a Planning & Appeals Assistant to join their team.

Location: Rushcliffe, Nottinghamshire

Salary: £23,772 - £25,512 per annum + benefits

Planning & Appeals Assistant - The Role:

Facilitating economic growth is a key priority for the Borough Council and we have an opportunity to join our team of busy and committed planning officers as a Planning and Appeals Assistant. The Borough continues to experience continued growth and demand for new housing and the team deal with planning applications and related submissions for a wide range of development proposals.

This is a great opportunity for the next step for an administrator with a history of working for a local authority and experience of planning applications.  The post holder will deal predominantly with householder planning applications as well as being involved in other aspects of the development management process, including administration associated with the appeals process.

Planning & Appeals Assistant - You:

- Experience and knowledge of dealing with planning applications

- An enthusiastic attitude

- Able to work in a well organised manner

- Good ICT skills

- Great attention to detail

- The ability to work under pressure and be part of an effective team delivering a quality service to our customers

Planning & Appeals Assistant - Benefits:

- Working in new purpose-built offices and reduced membership of the onsite leisure centre

- Free car parking

- Varied working hours and remote-working opportunities

- An opportunity to further your career with a high performing forward looking Authority with training to support CPD and personal development

- Local Government pension scheme

- Payment of relevant professional subscriptions

Applications Closing Date: Midnight 21 February 2021

Interviews: W/C 1 March 2021

Please note CV's will not be accepted. If you feel you have the qualities to be our Planning & Appeals Assistant, please click 'Apply' now to find more info on the Rushcliffe Borough Council careers website.

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PMO Support

Ofcom

Multiple Locations - Across our regional offices
1 day ago
Multiple Locations - Across our regional offices
1 day ago

Team Overview

Ofcom exists to make communications work for everyone. We regulate the TV, radio and video-on-demand sectors, fixed and mobile telecoms, postal services, plus the airwaves over which wireless devices operate. We are also helping to inform the ongoing debate about the future of online regulation. Our culture is shaped by four corporate values: excellence, agility, collaboration and empowerment.

Purpose of the Role

Ofcom requires communications providers and operators of essential services in digital infrastructure to comply with security and availability obligations. These include managing security risks, minimising impact on consumers and reporting any security breaches or network failures to us.

 

As part of our work to enable strong and secure networks for people across the UK, we work with the UK Government to implement the outcomes of the Telecoms Supply Chain Review while working with relevant organisations, including equipment suppliers. We continue to work closely with DCMS, the National Cyber Security Centre (NCSC) and industry to monitor potential risks, providing guidance and advice to support the development of new legislation.

Requirements of the Role

  • You’ll support the team with the arrangement, coordination and facilitation of programme and team meetings, team workshops, creating/circulating agendas, taking meeting minutes and distributing meeting outputs.
  • You’ll assist in the collation of workstream progress information for programme’s monthly reporting and monthly updates to Programme Board.
  • You’ll support in the development and maintenance of the delivery plan.
  • You’ll assist in the effective tracking and maintenance of the risks and issues logs.
  • You’ll be responsible for overseeing and ensuring local resource tools are up-to-date to enable reliable reporting and ability to forward plan.
  • You’ll support the Senior PMO in the management and tracking of programme budget and recruitment activities.
  • You’ll own document management, as well as maintenance of the team's SharePoint site.
  • You’ll assist in the general administration as required by the team including production of presentations, filling of documentation and paperwork.

Skills, knowledge and experience

  • You’ll have experience of working in large and complex programme/project environments and providing administrative support. It be advantageous if you have done this within a Cyber environment previously.
  • You’ll understand and show familiarity with Project and PMO management principles, controls and processes.
  • You’ll have good stakeholder engagement skills, tailoring messages appropriately and working collaboratively with others to obtain agreement and cooperation.
  • You’ll be a great communicator.
  • You’ll hold good interpersonal and activity management skills.
  • You’ll be a self-starter who is able to work and manage own priorities independently and works well as part of a team.
  • You’ll identify with, and demonstrate a desire to promote, Ofcom's values of excellence, agility, empowerment and collaboration.

 

Qualifications

  • Degree level qualification desirable.
  • Relevant Professional Qualifications desirable. g PRINCE2, MSP, APM qualification, or equivalent.
  • Proficiency with Microsoft Project, PowerPoint, Excel and Visio.

Further Information

Diversity and Inclusion Ofcom is a forward-thinking, inclusive employer and recognises the value of diversity to truly “make communications work for everyone”. We welcome applications from suitably qualified applicants whatever their background, especially women, disabled and Black, Asian and Minority Ethnic background candidates as they are currently under-represented in our workforce. As a Disability Confident employer we guarantee to interview any disabled applicant who meets the essential selection criteria. We have an agile working model allowing us to have a location-neutral approach to filling our roles. We also support flexible ways of working, wherever possible. Our colleagues are free to move around all our offices, enabling them to work alongside and collaborate with other teams and groups. These initiatives help Ofcom colleagues to work flexibly in way that supports them. 

 

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Customer Support Agent

EFI

telecommuter
Today
telecommuter
Today
Customer Support Agent
Location UK - telecommuter
Tracking # 6356
# of Openings 1
Apply Now (https://phe.tbe.taleo.net/phe03/ats/careers/v2/applyRequisition?org=EFI&cws=43&rid=6356)
EFI is looking for a Customer Support Agent to join our EPS Business Unit.
The Customer Support Team is the face of EPS Support; the first responders for application support for our valued customers across the world. As a Support Analyst your key responsibility is delivering an exceptional, proactive customer experience, with a personal approach; maintaining and enhancing the relationship between the Customer Support Team and EFI’s clients and managing the flow of support issues throughout the support team.
Primary responsibilities
+ Answer emails, monitoring the support queue in SalesForce, populating case details, and confirming accuracy of data
+ Review support cases logged via the customer portal; replicating issues raised, populating any missing detail, and confirming accuracy of data
+ Review case priority; maintain strict adherence to priority-based SLA requirements
+ Make case routing decision for cases regarding ownership
+ Provide support to customers via Salesforce, email and telephone following documented trouble-shooting instructions
+ Escalate to the development team for resolution as required
+ Close cases, capturing all relevant resolution details accurately
+ Follow up with clients that have not provided responses to outstanding questions from the support teams
+ Provide notification to clients when new related software has been released, including direct notification to clients that have resolved issues within the release, in conjunction with EFI’s marketing team
+ Maintain active client contact records within our support systems
+ Provide regular updates to clients in order to maintain an ongoing relationship, providing statistical and progress information, and generating and sending Outreach Reports.
+ ​Create and maintain KCS articles
+ Contribute to the EFI Customer Success programme.
+ Other support tasks as determined by the EPS Customer Success Lead
Education and experience requirements
+ Post-secondary qualification with relevant experience in at least one of the following disciplines:
+ IT sys admin or helpdesk
+ ERP/MIS administration
+ Pressroom experience
+ Order management, procurement, production scheduling or business process management
+ Customer service experience
Relevant skills & knowledge
+ Print Indiustry experience is highly desirable, particularly in the roles of Estimator, Order Manager, Production Scheduler or Shop Floor supervision/leading hand
+ Confidence in talking direct to client contacts at all levels
+ Excellent organizational and interpersonal skills
+ Understanding of databases especially MSSQL
+ Willingness to learn
+ A self starter - ability to work with minimal guidance in a fast paced environment
+ General computing skills, including email and internet based navigation
+ Must be fluent (verbal and written) in English, with additional languages considered highly preferable, particularly German or French
Equal Opportunity & Disability Accessibility Statement
EFI is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination. EEO is the Law: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
EFI is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 650-357-2777 or via email attalentacquisition.mailbox@efi.com. EFI will make determinations on such requests for accommodation or assistance on a case-by-case basis.
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Consultant in Anaesthesia & Intensive Care

National Health Service

Douglas, NW
2 days ago
Douglas, NW
2 days ago

Consultant in Anaesthesia & Intensive Care

Isle of Man Department of Health and Social Care

The closing date is 20 March 2021

Job overview

Are you a Consultant in Anaesthesia and Intensive Care?

Join our team on the beautiful Isle of Man, where we are aiming to become the best small Island based health and care system!

If you would like to achieve a fantastic work-life balance with a professionally satisfying job, then this could be the job for you!

The Isle of Man has been praised for its effective response to the global pandemic. Currently, due to the lack of cases in the community, people on the Island are enjoying a life free of social distancing regulations.

Applying with us is quick and easy but must be done through our website, not NHS Jobs. Please read our Important Information download before applying.

Main duties of the job

The Anaesthetics and Intensive Care Service provides services for all the major specialties (excluding neuro and cardiac surgery). There are 6 main operating theatres with a 10 bedded recovery room. The Department also provides a consultant-led hospital pain service. The Maternity Unit has a dedicated obstetric theatre and an obstetric epidural service is also provided.

The post is principally based in the Intensive Care Unit. A 6 bedded unit (2 level 3, 4 level 2). There is access to Hamilton C6 ventilators and Phillips monitoring. Two CVVHDF machines are available with access to a renal dialysis unit.

The Island provides an air ambulance service for the transfer of critically ill patients to the UK, and you will have the opportunity to participate in this service and provide in flight anaesthetic support during transfer, with the appropriate training. The medical lead for the air ambulance service is a consultant anaesthetist.

About us

By joining us youll be stepping away from NHS pressures and demands, as the Islands healthcare system is similar but separate to the UK NHS.

We provide lots of opportunities for professional learning and CPD this includes use of our well-resourced education and training centre, and we provide generous study leave with pay and expenses to attend approved conferences and workshops.

At many of our locations you'll have access to free on-site car parking.

People who relocate here can also get a refund on their National Insurance contributions for the first year of living here. In addition, we offer a generous relocation package for this role!

On the Isle of Man you can benefit from great lifestyle opportunities, a safe environment and great schools. Manx residents benefit from lower tax rates compared to most countries in the EU.

Job description

Job responsibilities

You will join fourteen other consultants and two speciality doctors to provide resident on-call cover for anaesthetics, as well as general anaesthetic duties. The post will be based at Nobles Hospital. There is a Lead Clinician for the Anaesthetic Department and Lead Clinician for Intensive Care. The Head of Service and Clinical Director have managerial responsibility for maintaining anaesthetic services. The Medical Director has overall responsibility for professional matters.

The current job plan comprises 10PAs which is made up of 7.5 PAs of DCC, which includes work undertaken out of hours, plus 2.5 PAs of SPA. Additional PAs are available on appointment. The job plan will contain Theatre and ICU sessions and resident on-call commitments (see 16 week rota). The period of on call at night is from 2000 hrs to 0830 hrs and during the day from 0800 hrs to 2030 hrs. There is currently transition to a mixed resident and non-resident on-call system.

You will be expected to participate in pre-and post-operative visits, ICU/obstetric cover and CPD/CME. You will be required to maintain your continuing professional development, participate in audit activities and clinical governance and undergo annual appraisal and the formulation of a Personal Development Plan to identify training and development needs.

You will participate in meetings of the Anaesthetic Department and carry out administrative duties which arise within the hospital and are relevant to the provision of anaesthetic services, including:-

Administrative duties related to patient care and other such duties as may arise within the hospital and the division, eg committee work.

Communicating with patients, carers and colleagues to enhance and coordinate patient care.

Participating in systems to improve patient safety and quality of care, including error reporting, root cause analysis, audit and quality improvement work.

Taking personal responsibility for risk management in your own scope of work and undertaking to review practice and learn from mistakes, near-misses, and positive events.

Taking part in activities which meet the requirements for appraisal and revalidation, including internal and external continuing professional development.

Planning all leave in line with the Anaesthetics Departments leave requirements.

Person Specification

Qualifications

Essential

  • Full registration and license to practice with the GMC.
  • MBBS or equivalent.
  • FRCA or equivalent.
  • On the GMC Specialist Register via:- CCT in Anaesthesia (proposed CCT date must be within 6 months of interview), or CESR or, European Community Right.
  • Current ALS Certificate.

Desirable

  • FFICM.
  • An appropriate higher degree ie MD, PhD or equivalent.
  • Teaching qualification / higher qualification in medical education.
  • Current ACLS/PALS/ATLS Certificate.

Experience

Essential

  • Evidence of an extended period of ICU training or relevant experience.
  • General anaesthesia and intensive care experience at senior trainee level.
  • Have experience of multi-speciality, multi-disciplinary and multi-agency working.
  • Experience of teaching all types of multidisciplinary professionals from students to peers.
  • Educational supervision accreditation.
  • Experience of clinical audit.

Desirable

  • Have experience of research in anaesthesia.
  • Have undertaken leadership and management training.
  • Have a track record of service improvement projects.
  • Training or experience in patient safety and quality improvement.

Skills and knowledge

Essential

  • Be able to provide leadership to the multidisciplinary team.
  • Be able to demonstrate adaptive leadership styles.
  • Be a role model for professional attitudes and behaviours.
  • Be able to prioritise own and units work appropriately.
  • Understand clinical and cost pressures on the evolving health service.
  • Seek and respond to feedback effectively.
  • Reflect on own practice and behaviour.
  • Be proactive in clinical risk management.
  • Demonstrate inclusivity, equality and diversity.
  • Good spoken and written English.
  • Keeps patients, carers and colleagues informed.
  • Experience of teaching all types of multidisciplinary professionals from students to peers.
  • Educational supervision accreditation.

Desirable

  • Have undertaken leadership and management training.
  • Have a track record of service improvement projects.
  • Demonstrate knowledge of the organisation of the Isle of Man Health Service, and of its UK counterpart.
  • Mentors or supports the development of openness and transparency in others.
  • Proven ability to produce audit, quality improvement or research work for presentation at a regional / national level.

Other requirements

Essential

  • Full valid driving licence with access to your own vehicle

Desirable

  • Relevant publications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website (opens in a new window). From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks For Overseas Applicants (opens in a new window).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Isle of Man Department of Health and Social Care

Address

Noble's Hospital

Douglas

Isle of Man

IM4 4RJ


Employer's website

https://www.gov.im/about-the-government/departments/health-and-social-care/

Posted

1 day ago

Description

We have a fantastic opportunity for an experienced Customer Service professional to join our Commercial Enablement team, primarily supporting our Accountancy / Business Services customers.

The purpose of the role is to connect customers to the right individual or department within IRIS. The role will coordinate the Commercial Account Management team email box interacting with customers to smoothly get resolution to their query or question. This will leave the Field Account Management team to successfully achieve, manage and process the sales.

What will you be doing?

As a Customer Experience Specialist your responsibilities will be as follows:

  • Act as the contact point for customers contacting the Account Management team.
  • Respond to customers providing information to fulfil requests or enable resolution.
  • Completes first line diagnosis and promptly allocates unresolved issues as appropriate.
  • Understands customer base and assists with the development of processes to track, report, resolve or escalate issues.
  • Communicates effectively with customers by telephone and in person.
  • Provides guidance to support customers in navigating departments to successfully use IRIS products and services.
  • Assists in devising solutions to customer requirements and solves straightforward problems.

What skills and experience do you need to have?

We're looking for someone with the following skills and experience:

  • Previous experience in dealing with customer queries, either via e-mail or over the telephone.
  • Experience of working with field-based teams who could be interacting while on the move and not always in possession of all the relevant facts.
  • Experience of working with multiple departments and understanding the urgency in a customer’s request.
  • Experience in building and managing an administration process.

Who are we?

IRIS Software Group is one of the UK’s largest privately held software companies. Acquired by HG Capital in 2018, its purpose is to be the most trusted provider of mission-critical software and services, ensuring customers get it right first time, every time.

IRIS takes the pain out of processes and let professionals working in businesses and schools focus on the work they love. Its software solutions and services for finance, HR and payroll teams, educational organisations, and accountancy firms helps comply with regulations, drive productivity and better engage with key stakeholders. Through simplifying, automating and providing insights on everyday mission-critical tasks for organisations of all shapes and sizes, IRIS ensures customers can look forward with certainty and confidence.

IRIS has over 120,000 UK and international customers with 80% having a tenure of five or more years. IRIS is the largest third-party online filer with the UK Government. Ninety-one of the top 100 UK accountancy firms and 50 of the top 100 US CPA firms use IRIS software. Circa 20% of the UK’s workforce is paid by IRIS payroll offerings. More than 850,000 UK employees are managed by IRIS HR solutions. Over 11,000 UK schools and academies use IRIS, with four million parents and guardians using IRIS apps to connect with their children’s school; 300 million messages are delivered between schools and parents each year, and over £15 million transactional payments are processed every month. IRIS is placed in the Grant Thornton Sunday Times Top Track 250 and the Megabuyte50.

IRIS is backed by Hg, Europe’s leading software investor and is committed to helping build IRIS as an ambitious business. It’s support includes a dedicated operations innovation team which provides practical support to management teams to help them realise their growth ambitions.

To see how IRIS helps organisations get things right first time, every time, visit www.iris.co.uk or follow IRIS Software Group on LinkedIn, Twitter and Instagram.

Why you should apply...

At IRIS, we believe in creating a culture of engagement and reward to develop employee potential and offer long-term career success. To help with that, we offer the following:

  • Competitive salary and bonus potential
  • 26 days holiday allowance
  • Private medical healthcare
  • Life assurance
  • Pension
  • Additional benefits, such as Bike to Work and discount schemes.
Source: IRIS