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OFFSITE

TEMPORARY

FULL_TIME

CONTRACTOR

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ADAPTED_NOW

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Customer Support Representative

In addition to responding to general enquiries and referring customers to relevant departments, you will also investigate and resolve any relevant queries relating to payments and payment processes whilst ensuring the customer received a good level of customer service . Working within the Finance Customer Care team, you will respond to customer communications via phone, post and email in relation to payment enquiries.

KBSkills

ACTIVE

POST : Finance Customer Care Representative - 3 Months Fixed Term REPORTING TO : Finance Customer Care Manager OBJECTIVES : To offer the highest standards of Customer service to all clients. Hours of employment are 37.5 hours per week (9-5:30 Mon to Fri) : 25 days holidays per annum + Bank Holidays + Birthday Leave Location - West Croydon OVERVIEWWorking within the Finance Customer Care team, you will respond to customer communications via phone, post and email in relation to payment enquiries. In addition to responding to general enquiries and referring customers to relevant departments, you will also investigate and resolve any relevant queries relating to payments and payment processes whilst ensuring the customer received a good level of customer service PERSONAL REQUIREMENTSA high level of attention to detail and numerical accuracy required.Well-developed interpersonal and oral communications skillsA premium level of customer services skills Ability to work on own initiativeDiplomacyListening SkillsAbility to work as a team playerAbility to prioritise workload and work to stringent deadlines.Ability to adapt to best suit the customer needs MAIN DUTIES AND RESPONSIBILITIESPRIMARY RESPONSIBILITIES<ol><li>Maintain a positive, empathetic, and professional attitude towards customers always</li><li>Responding promptly & effectively to customer enquiries to enhance the customer service experience</li><li>Communicating with customers through various channels, being email, phone, and property management system</li><li>Keeping records of interaction with customers</li><li>Deal with high volumes of calls and emails</li><li>To prevent complaints by recognising when to escalate</li><li>To assist with testing and migrating onto a new property management system</li><li>Effectively solve customer concerns</li><li>Represent the customer by collecting feedback and providing solutions </li><li>Ensure all SLA's are met, maintaining high standards</li></ol>ADDITIONAL RESPONSIBILITIES<ol><li>Creating letters or correspondence for customers</li><li>Any other Ad Hoc requirements</li><li>To gain understanding of the processes within all the accounting teams to build the knowledge and capabilities of the team</li><li>To gain an understanding of Residential Property Management and current legislation.</li></ol> Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Randstad CPE

Finance Customer Care Representative - Fixed Term

Accounting

Advertising

Advertising Agencies

Call Volume

Communication Skills

Customer Relations

Customer Support/Service

Customer/Client Research

Detail Oriented

Establish Priorities

Finance

Interpersonal Skills

Presentation/Verbal Skills

Property Management

Record Keeping

Regulations

Residential Real Estate

Service Level Agreement (SLA)

Software Administration

Team Player

Time Management

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