• Provides customer support in a timely manner via several means which include email, telephone, webchat, forum and Facebook messages
• Ensures all customer contact is logged in the CRM database
• Communicates customer feedback to management through the correct channels to improve the overall customer experience
• Analyses issues and complaints from customers and provides adequate resolutions
• Tracks proposed resolutions and follows up with customers in a timely fashion
• Immediately escalates issues of serious concern
• Supports new product and software release processes by testing product with the latest hardware and software configurations
• Updates internal databases with information about customers, products and issues
• Develops and maintains vast knowledge of the products and services being offered
• Monitors customer complaints on social media and provides assistance when appropriate
• Informs customers about new features and functionalities
• Assists in training junior Technical Support Specialists
• Maintains a polite, helpful and professional manner at all times
• Understanding new products and services as they are introduced, from a technical perspective
• Follows processes and provides assistance and suggestions for process improvements
• Assists in creating technical and training documentation to improve our product offerings
• Supports the Sales and Marketing teams ensuring technical accuracy in documentation
• Positively promotes the brand and products at all times
• Provides support at trade shows, exhibitions and events
• Works closely with the team, here in the UK and in our offices overseas

• Degree in Electrical Engineering/equivalent
• Proven successful experience in a Technical/Customer Support (phone/email/chat-based) role
• Commercially minded, self-reliant and highly proactive, possessing a work ethic that demonstrates dedication to the company, its mission, personal pride and the team
• Excellent written and verbal communication skills
• Skilled time juggler - you manage your time like a pro and know the value of good process
• Small team player – know we all ‘muck in’ and do what we need to do to make it happen
• Excellent attention to detail and record keeping
• A strong ability to communicate on all levels including the ability to write or orally represent these ideas, concepts and facts
• Knowledge of any continental European languages is desirable but not essential
• Motorsports/electronics background or experience is desirable but not essential
• Knowledge of engine tuning is desirable but not essential
• Experience with ERP/CRM packages is desirable but not essential
• Exposure to and experience with the performance vehicle and motorsport sector is desirable but not essential

• Link is a fun, vibrant and fast-moving place to work, where you are truly encouraged to make things better
• We are a dynamic and diverse team who reflect and empower our values and our "informal but serious" work ethic
• You will have a real chance to make a difference and we will help you do that... everyday
• Free access to on-site gym!

CES Service Engineer - Salary: £19,890 - £20,665

Based at: Wallasey Service Centre, CH44 7HX

Full time

Job purpose:

To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning community mobility equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing and servicing community mobility equipment. The expectation is that once fully trained the majority of jobs will be completed on a first time fix basis.

Key responsibilities

·Delivering and collecting community equipment /wheelchairs to and from service user’s homes and NHS departments, ensuring at all times that the Company Infection Control Policy is followed.

·Servicing and repairing wheelchairs and community mobility equipment in the field with the aim of achieving a first time fix whenever possible.

·Ensure all paper work relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.

·Ensure all tasks related to the hand held scanner are completed with care and accuracy on a daily basis.

·Ensure any PPE supplied for use in carrying out your duties is used as instructed.

·Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.

·Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.

·ensure the vehicle safety check and the van check sheet are done each week

·Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is kept clean and laundered at all times.

·Prioritise and organise your work load, referring to Line Manager as and when appropriate

·Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.

·Agree to undertake all training offered that is necessary to maintain the skills required for this role.

Skills and qualifications

·Full UK driving licence

·Successful enhanced DBS check

·General workshop knowledge

·Basic electrical knowledge including 12v/24v D.C. systems

·Able to move and handle loads and equipment safely

·Experience of face-to-face customer contact.

·Previous delivery driver experience

·An awareness and understanding of people with disabilities

·Flexible approach to working conditions and working environment change.

·Ability to use own initiative within set boundaries of the role.

·Ability to use a mobile phone to relay photographs

·Good written and verbal communication skills.

·Ability to relay clear instructions to clients.

·Awareness of hand-held scanners.

Physical demands of the job

·Moving and handling of equipment and accessories following handling guidelines

·Standing at a bench to work

·Kneeling/crouching

·working in confined workspace if the job necessitates(installing equipment in small toilet areas or bathrooms)

·Use of ramps and any other agreed moving equipment.

Most challenging/difficult part of the role

·Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team

·Committing to being available for short notice overtime necessitated by emergency response requirements

·Responsibility of out of hour’s duties.

Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment

Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.

Are you looking to join a rapidly expanding nationally recognised electrical compliance company?

Are you a hard worker with high standards who takes pride from delivering a great service to your customers?

Due to an increase of sales and continued growth, we are looking for a NICEIC or NAPIT Electrical Qualifying Supervisor to join our team of experienced onsite electricians.  

We have a permanent position for an experienced Electrician, working in multiple commercial and Industrial properties, for example banks, schools, universities, retail outlets, leisure centres, hospitals and pubs to complete fixed wire testing and ensure compliance for our customers. 

The successful candidate will be 4 days site-based testing electrical installations on various sites and one day in our Head Office Warrington. 

The successful candidate must hold 2391 Test and Inspect qualification, along with their 18th edition wiring regulations qualification and some management experience. 

We are looking for someone with proven H+S Experience who are looking for their next opportunity to be an integral member of a growing compliance team. 

This is a great opportunity for someone who is looking for an exciting challenge and looking to progress. This position is permanent and full time. We offer 21 days holiday per annum, plus the recognised 8 public holidays. We provide all required H&S training, laptop, mobile and company vehicle. 

The successful candidate must hold the following qualifications:

Approved Electrician | Qualified Electrician | Electrician | 18th Edition | JIB | ECS Card | Tester |

Electrical Testing | C&G 2391 Test and Inspection | NICEIC QS Essential Skills • Qualified & Graded Electrician / Approved Electricians.

• C&G 2391 Test and Inspection (or updated 2394/5).
• 18th Edition. • Valid JIB / ECS card.
• Full UK driving licence is mandatory.
• At least 5 years' experience in a testing role.

Desirable Skills

• Ability to plan ahead, good communicator and self-motivated.  

• Permanent opportunity for a DevOps engineer with AWS experience
• Must be able to obtain SC clearance (for further info on how to be eligible, please get in touch)
• Multinational company
• Salary up to £75,000 plus benefits
• Manchester / Liverpool based with mobility required
• To apply please call 07704 152 637 or email scott.evans@searchability.com

• Current SC clearance is preferable but we will consider SC eligible applicants
• AWS experience
• Automation / configuration management Ansible and Terraform
• Strong Linux background (RHEL environment)
• Working experience with CI/CD tools such as Jenkins and Gitlab
• Experience working on at least one monitoring stack

Job Reference: 287-DSS-65-21

Employer:

Liverpool University Hospitals NHS Foundation Trust

Department:

Apprentice rehabilitation engineer

Location:

liverpool hospital foundation trust, Liverpool

Salary:

£31,365 - £37,890 percentage of salary in line

Come join a company that tackles fascinating problems and find solutions to complex challenges.  With deep expertise in influenza science, our team works on cutting-edge research, pioneering technologies to optimise the manufacturing process and improve the effectiveness of influenza vaccines. We operate as one integrated global organisation, drawing together expert staff from different countries to collaborate. Together, we are working on the front line to protect communities from seasonal influenza and global pandemic threats. When you join Seqirus, you join a team dedicated to making a difference in people's lives. It's a feeling of possibility, creativity, and purpose that inspires us every day.

Ensure effective management and ownership of departmental improvement and development programs are achieved and operational decisions made and executed in a timely manner in order to meet department and site objectives. To effectively manage operational issues through use of improvement techniques and problem solving skills to enhance departmental performance and compliance

Required to perform a broad range of varied planned and unplanned maintenance activities that support the overall team and business objectives. To implement engineering solutions that support completion of CAPA’s or Operational Excellence initiatives that improve the overall performance of the equipment aligned with the site maintenance and reliability strategy

Operate with a degree of autonomy , once relevant training is completed and be flexible across the Engineering Services department.

Deliver engineering support to customers for planned and unplanned maintenance requirements and;

• Plan and execute routine work
• Ensure all documentation is completed, accurately in a timely manner and signed by the relevant personnel
• Ensure compliance with HSE regulations
• Be aware of and comply with all operating procedures in all operational areas. Support organisational change, process improvements and continuous improvement initiatives. Demonstrate Engineering competency at a level to be able to carry out PPM activity, plus some specialist knowledge in limited areas
• Complete engineering activities across a range of equipment in Engineering Services
• Carry out basic coaching and training with peers.

Understand, execute and promote a cGMP compliant culture, ensure the highest standards of housekeeping and safety are applied within their own work area and shared work shop are compliant in accordance with the Orange Guide and CFR regulations

Deliver departmental objectives and operational decisions made by others are executed in a timely manner

Lease with members of their own department to provide and receive support and feedback

Actively promote a safety culture and raise and correct Near Misses / Accident reports when required and contribute to any investigation where required

Plan and attend required training in a timely manner and ensures training records are up to date to ensure full flexibility of skill sets across the Engineering Services dept.

Be flexible when working in maintenance shutdowns to switch from Nights to Days and appropriate patterns to facilitate correct maintenance regimes and support other parts of the business/site as required

Minimum Education Requirements

• Engineering Apprenticeship and preferably HNC/D or equivalent, mechanical/electrical engineer

Minimum Experience Requirements

• Likely to be a Time Served Engineer or be able to demonstrate academic potential to this level
• 3 Years’ experience in Pharmaceutical / Food / Chemical manufacturing Industry preferred

Watch our ‘On the Front Line’ video to learn more about Seqirus

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

An opportunity has arisen for a Engineering Trainer Lifting to join our team with knowledge of all lifting equipment and technical training work within the inspection team.

We deal with thousands of customers every year providing them with a first class service and helping ensure they can successfully deliver their projects. Behind the scenes we work to ensure we constantly meet and exceed their expectations and that’s where you come in!  

As a Engineering Trainer Lifting within Speedy, you will deliver a range of technical training as well as advising our customers on Technical aspects to enable them to complete the work correctly and safely.

You will work autonomously to plan and execute training required for individuals ‘development. As a Engineering Trainer Lifting you also have the ability to design, prepare, test and deliver new training courses.

At Speedy, we want to help you develop and progress; but we’ll need you to demonstrate these skills and attributes for us to be able to support you…

What you’ll need:

• A minimum of 3 years experience maintaining, servicing and inspecting lifting equipment
• Knowledge of lifting regulations including: Lifting Operations and Lifting Equipment Regulations (LOLER), Provision and Use of Work Equipment Regulations (PUWER), The Health and Safety at Work Act, BS 7121
• Lifting Equipment Engineers Association (LEEA) Qualifications are desirable
• Applicants wanted for specific course delivery of Speedy’s LEEA accredited bespoke training courses.
• PTLLS would be desirable
• Additional Health and Safety qualifications such as IOSH and/or NEBOSH would be an advantage.

Job Description

Mechanical Engineer- Fixed term up to 12 months

Location: Flint

This is an exciting opportunity for a mechanical project engineer to

broaden and develop their skills. This role provides leadership in the design and development of manufacturing equipment and supporting processes and has the ability to contribute significantly to the plant delivering it’s business results.

The primary purpose of the role is to evaluate, develop and procure equipment and processes to meet manufacturing and business objectives. Reporting to the Process, Projects and Improvement Team (PPIT) Leader, this role has responsibility for leading engineering projects and ensuring that: safety, commercial, technical and timescale objectives are met.

The role holder will lead a portfolio of 2-3 projects concurrently, as well as taking wider management responsibility for projects delivered on a turnkey basis. Project value can range from £15,000 to £10 million.  The scope of Projects undertaken can be broad, offering a diverse and interesting portfolio of work.

 The project engineer will lead teams made up of internal and contractor resources and will need to develop strong working relationships to ensure that the teams met objectives and deliver against project milestones.

Whilst the primary objectives of this role are focused at the project, the Project Engineer is also be an important member of the PPIT & Mill technical team and will contribute to wider Safety, Quality, Delivery and Cost objectives. As such, they may provide technical leadership and input for a functional group or process.

RESPONSIBILITIES & ACCOUNTABILITIES:

• Deliver high safety standards, acts as a role model and ensure compliance with company and country regulations.
• Promote the use of risk assessments and the Management of Change process for the modification and installation of equipment.
• Work to achieve the corporate vision for environmental responsibility, in compliance with all the applicable laws and regulations
• Ensure that projects meet or exceed agreed success criteria which includes: safety, technical and budgetary elements.
• Contribute to the Mill and Business cost saving programs.
• Maintain strong technical networks to ensure knowledge transfer and the success of projects.
• Liaise with external vendors of equipment, manage turnkey projects and take responsibility for successful project delivery. This may necessitate international travel.
• Manage people effectively to ensure they meet their project milestones in terms of timescales, technical deliverable and budget

QUALIFICATION & EXPERIENCE REQUIREMENTS:

• The successful candidate will ideally be an Engineering Graduate (with an electrical degree or equivalent) with relevant FMCG experience (Experience of working with high speed packaging machinery and/or
• Candidates must have a strong focus on safety and be able to demonstrate consideration of this in all aspects of project management
• Candidates must demonstrate a proven track record of managing successful engineering projects, coupled with commercial acumen and good general business knowledge.
• With advanced project management skills, candidates will have a detailed understanding of the project life cycle including: forecasting, budgetary control, risk management, setting and monitoring project KPIs and controls.
• Ideal candidates are likely to have prior experience of asset engineering, maintenance or small projects, prior to moving into an engineering project management role. They will already demonstrate a depth of experience and knowledge of engineering project management.
• Experience of turnkey project management is desirable.
• Candidates must demonstrate that they have built and maintained successful working relationships, built effective project teams, have strong communication skills and the ability to manage internal customers, Engineers and external contractors.

Health, safety and wellbeing is of paramount importance here at Kimberly-Clark. Due to the ongoing situation with COVID-19,  please therefore note that all interviews are currently only being scheduled via our online video interviewing platforms. This means we can continue to identify and hire great talent in a safe and secure manner.

If you have any questions about this process, please do not hesitate to ask your recruiter.

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