education senior management jobs

Near wales
261Jobs Found

261 jobs found for education senior management jobs Near wales

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Administrator

Randstad Business Support

Newport, WA
8 days ago
Newport, WA
£10 - £10 Per Hour
8 days ago
£10 - £10 Per Hour

Are you an experienced Administrator looking for a new role? We are currently recruiting for an Education Policy Administrator to join a great team at Newport. At the moment this role will be working from home but in the future you may be required to go into the office. This is only a temporary role but may lead to a more permanent role in the future.

Job Purpose

To provide a central education research and reporting function that directly supports and influences key education strategies and policies. The post will be responsible for all operational communication relationships relating to the central Education Service with key stakeholders including schools. Whilst this post is based in the Service Development & Business Team, it is expected that significant cross-team working will take place to support the resilience and effectiveness of the central Education Service.

Key Results Areas

  • To have specific responsibility for operational communication relationships relating to the central Education Service with internal and external stakeholders. This will include:

- co-ordination of half-termly Headteacher meetings, including responsibility for arranging venues, speakers and presentations, taking minutes and ensuring that actions arising are fulfilled as appropriate;

- facilitating arrangements for the specific Schools Causing Concern and Headteacher Induction engagement programmes, and provide officer support where necessary and as required, and;

- supporting the Education Senior Management Team and the Cabinet Member for Education & Skills in all school engagement activities, assimilating briefing papers and correspondence, updating documents and providing relevant and appropriate feedback.

  • To be responsible for ensuring that colleagues across the central Education Service adhere to corporate policies and procedures by:

- coordinating and monitoring all Stage 1 complaints, ensuring that these are acknowledged, assigned appropriately and responded to within the deadlines outlined in the Council's Corporate Complaints Policy, and that performance monitors are reported regularly to the Education Senior Management Team;

- coordinating and monitoring all Freedom of Information (FOI) and Subject Access Request (SAR) requests received in relation to the central Education Service, ensuring that these are assigned appropriately and responded within stipulated timescales, and regularly reporting performance monitors to the Education Senior Management Team;

- ensuring that a register is maintained which records the details of all Fairness & Equality Impact Assessments (FEIAs) completed to support policies and decisions relevant to the central Education Service;

- commissioning all Welsh-language translation requests, and

- ensuring adherence with the Welsh Language Standards.

  • To support development and delivery of the Council's Welsh in Education policy

  • To hold committee officer responsibility for all arrangements associated with the organisation and governance of statutory committees and non-statutory groups by;

- preparation of agendas, taking minutes and progressing actions;

- reviewing and updating Terms of Reference, and;

- supporting agenda items by researching relevant information.

  • To support the Education Safeguarding, Care & Support Officer is all aspects of safeguarding work across schools and the central Education Service to include:

- reviewing, updating and monitoring the Safeguarding database;

- arranging training, and;

- sharing alerts with schools on a daily basis.

  • To be responsible for ensuring that schools are carrying out their responsibilities in relation to offsite activities in accordance with the agreed Trips & Visits Policy by:

- monitoring use of the Evolve system, regularly reviewing access rights, creating new accounts and deleting those which are no longer required;

- maintaining a central training register, and;

- identifying any areas of non-compliance and reporting these to the Education Senior Management Team.

  • To hold responsibility for ensuring that the use of Hwb is embedded across schools and the central Education Service, including access control and updating of relevant information in a timely manner.
  • To support other members of the Service Development & Business Team, including covering key duties during periods of absence and carry out any other delegated duties commensurate with this grade

Essential Skills:

  • Knowledge and understanding of Council policies and democratic process
  • Knowledge of customer service principles and excellent communication
  • Knowledge / understanding of Welsh education policy and awareness of Welsh standards for compliance by Councils
  • Significant experience of working in public sector administration / customer service
  • Experience of dealing with a variety of customers and dealing with difficult service issues
  • Experience in investigation and reporting of complaints
  • Experience of using IT packages, including word processing and spreadsheets, within the workplace (willing to learn the use of MS Project and Databases)
  • Ability to interpret and operate policies governing Education, Complaints, Welsh Language Act, Home to School Transport
  • Excellent IT skills

If you feel you are right for this role apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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Quality and Assurance Manager

Wey Education

Cardiff, WA
2 days ago
Cardiff, WA
£35k - £35k Per Year
2 days ago
£35k - £35k Per Year

We have an exciting opportunity for a Quality and Assurance Manager to join our team based in Remote Working Operations team. You will be working on a full-time permanent and in return, you will receive a highly competitive salary of up to £35,000 per annum.

Wey Education PLC is a leading online provider of primary, secondary and college education in the UK. With over 3,000 students, Interhigh and alternative provision division Academy 21, make up the two entities of the AIM listed public company. As part of our education strategy, we are expanding our Education Management Team.

About the role:

To strengthen our key objectives of quality, scalability and sustainability, we are seeking to recruit a Quality and Assurance Manager within our Operations Department. The successful candidate will report directly to the Operations Manager and will lead on creating and implementing a quality structure for the Operations department. This will range from ensuring Data Protection is adhered to, to ensuring that we are compliant and that we have the correct policies and procedures in place.

Complaint reviews will need to be carried out by the successful candidate, to ensure the Operations team are achieving fair complaint resolutions for the customer.

Roles and responsibilities of our Quality and Assurance Manager will include:

- Determining, negotiating and agreeing on WEY Education’s quality procedures, standards and specifications both nationally and potentially internationally for the Operations team
- Overseeing the activity of quality assurance, developing and implementing correct processes
- Assessing customer requirements and ensuring these are met
- Setting customer service standards and supporting the Team Managers in implementing these
- Working with Team Managers to establish and implement policies, standards and procedures and make improvements
- Setting process reviews for emails and letter templates
- Overviewing performance and identifying areas to improve, with recommendations from Team Managers
- Leading and sharing best practice with the Team Managers and teams on a regular basis
- Chairing meetings with the Team Managers to review current standards and policies and ways to improve
- Ensuring all legal standards are met
- Completing data protection and compliance checks
- Feeding into the wider business with any changes to process/systems required
- Seeing the process through with data protection breaches, escalating to the Information Commissioner’s Office (ICO)
- ICO Accreditation
- Reviewing complaint handling to feedback and understand customer resolutions
- Mapping processes and systems to be consistently effective without impacting the customer journey
- Having a key focus on business continuity
- Auditing any external partners including International Partnerships to ensure the correct processes are being adhered to

Skills and Qualifications our ideal Quality and Assurance Manager will have:

- Degree level qualification
- Experience of working with the Information Commissioner’s Office (ICO)
- Excellent verbal and written communication skills
- Highly analytical and data-oriented
- Change and business improvement focused
- Significant leadership experience at senior management level
- The capability to work effectively in dynamic and changing environments
- Strong attention to detail
- Experience of leading on/implementing Data Protection and other quality-related policies and procedures
- Experience in dealing with/reviewing complaint handling and resolution

In return as our Quality and Assurance Manager, we offer excellent benefits including:

- A Company Pension
- Life Cover
- Employee Discount Programme
- 25 days holiday

Please click ‘apply’ today to join Wey Education plc as our Quality and Assurance Manager and be a key part of its growth as Wey changes the face of education worldwide – we would love to hear from you.
Wey Education plc is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practise across the school.

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Multi-Channel Manager

Wey Education

Cardiff, WA
2 days ago
Cardiff, WA
£30k - £32.5k Per Year
2 days ago
£30k - £32.5k Per Year

We have an exciting opportunity for a Multi-Channel Manager to join our team based in Remote Working Operations team. You will be working on a full-time permanent and in return, you will receive a highly competitive salary of £30,000 - £32,500 per annum.

Wey Education PLC is a leading online provider of primary, secondary and college education in the UK. With over 3,000 students, Interhigh and alternative provision division Academy 21, make up the two entities of the AIM listed public company. As part of our education strategy, we are expanding our Education Management Team.

About the role:

To strengthen our key objectives of quality, scalability and sustainability, we are seeking to recruit a Multi-Channel Manager. You will report directly to the Operations Manager and lead on the new Multi-Channel Team. This team will become the customer service frontline of the business. All calls, emails and webchats will firstly be presented to this team, and the objective is to be able to resolve 70-75% of these communications without having to escalate them to another area of the business.

Responsibilities of our Multi-Channel Manager include:

- Responsible for driving excellent customer service within the department
- Keeping in contact with other departments for key changes to ensure these are delivered in the team
- Sharing best practice/feedback with other departments based on the MI available to improve the customer journey/business processes
- Leading on the supporting both the business and customer during enrolment and enquiry stages
- Working as part of the Operations Management structure to identify improved ways of working
- Delegating and supporting the multi-channel team
- Helping to build good customer relations
- Handling complaints or high-level queries before escalating
- Undertaking project work
- Coaching, training and developing your team
- Setting plans for the team to achieve Service Level Agreement’s
- Reviewing the quality of your teams work in relation to calls, emails
- Reviewing and update MI to spot trends
- Conducting regular 1-2-1’s
- Working with the Quality and Assurance Manager, ensuring policies and procedures put in place are aligned with legal requirements
- Understanding daily performance against targets

Skills and Qualifications our ideal Multi-Channel Manager will have:

- Degree level qualification
- Observable evidence of success in delivering organisation-wide contexts
- Excellent verbal and written communication
- Highly analytical and data-oriented
- Change and business improvement focused
- Significant leadership experience at senior management level
- The capability to work effectively in dynamic and changing environments

Specifically, our Multi-Channel Manager will have:

- Expertise and experience of working within a customer-facing role, having knowledge of excellent customer service
- Ability to motivate and manage a team, whilst having the courage to make difficult decisions when necessary
- Strong business awareness and the ability to focus on setting and meeting targets
- Attention to detail, enabling you to make valuable contributions to decisions relating to the development of the department, putting customers first
- A flexible, highly energetic approach and ability to thrive in a business with a fast-changing, collaborative, delivery culture
- Considerable interpersonal communication skills with the ability to form good relationships across the organisation.
- Ability to prioritize tasks in line with tight deadlines, adapting to the fast-changing culture
- Ability to delegate effectively in line with the overall Operations Strategy

In return we will offer our Multi-Channel Manager:

- A Company Pension
- Life Cover
- Employee Discount Programme
- 25 days holiday

Please click ‘apply’ today to join Wey Education plc as a Multi-Channel Manager to be a key part of its growth as Wey changes the face of education worldwide – we would love to hear from you.
Wey Education plc is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practise across the school.

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Mental Health Nurse

National Health Service

Cardiff, WA
1 day ago
Cardiff, WA
1 day ago

Mental Health Nurse

Ludlow Street Healthcare

The closing date is 01 April 2021

Job overview

Staff Nurse- £33,000 £37,000 (dependent on experience, skills and qualifications)

We are currently developing a post qualification nurse training framework that will support our nurses to prepare for advanced practice roles. If you are interested in developing competencies in independent prescribing, psychological therapy accreditation or working towards approved clinician status, we want to help you achieve your career goals.

Ludlow Street Healthcare is an innovative, rapidly-expanding organisation that provides specialist care, education and treatment services for individuals with learning disabilities, mental health needs and other specialist Nursing needs.

We are currently recruiting Nurses for various locations across South Wales You will be working as part of a multi- disciplinary team in complex and challenging environments.

To be considered for this position you must be a qualified RNLD or RMN

Main duties of the job

Working as part of a multi-disciplinary team, you will be responsible for the assessment, formulation, implementation and evaluation all relevant support plans for the service specific model of care.

To undertake and support all relevant forms of clinical care as instructed.

About us

Holiday allowance of 33 days paid inclusive of bank holidays, with additional holidays for long service

Life Insurance paid for death in service, three times salary equivalent

Auto-enrollment into the pension scheme

Full Training Provided in line with the All Wales Induction framework

Preceptorship

Free uniform

Career Development Opportunities 50% staff currently enrolled on professional & Management courses

Supportive and collaborative team environment

Part-Time work available (2 shifts per week)

£1000 recommend a friend incentive

We offer long service annual leave days, death in service benefit x 3 of annual salary and promotional opportunities, re-location package where appropriate.

Job description

Job responsibilities

Overall Objective: Working as part of a multi-disciplinary team, you will be responsible for the assessment, formulation, implementation and evaluation all relevant support plans for the service specific model of care.

To undertake and support all relevant forms of clinical care as instructed.

Health & Safety: All employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.

To work in line with all organisational policies/procedures, values and beliefs and support the staff team to do the same.

To provide direction and be a role model, facilitating best practice and best outcomes for patient group.

Understand and promote the rights of patients at all times.

Understand and promote dignity and respect in all aspects of your daily work.

Understand and promote awareness and respect of the confidentiality of patients, unless doing so would be a risk to them, others, or the organisation.

Understand and respect the confidentiality of your colleagues and the wider organisation.

As required participate in cross site working, therefore reducing cost across the service.

To use effective, professional, written and verbal communication at all times, ensuring the correct information is delivered to the correct person at the correct time.

To understand and adhere to all security requirements for the service, including attending/delivering training when required.

Clinical Responsibilities

To ensure all staff work within the prescribed model of care, using PSB, recovery support plans, safety support plans and any other prescribed plans, to reduce restrictive interventions and facilitate consistency of care and building of therapeutic relationships.

Ensure that wherever possible all patients are offered the opportunity to participate in and write and sign their behavioural support plan.

To ensure all patients are offered on a weekly basis 1:1 primary contact and that this is recorded on care partner.

Ensure patient records are factual, accurate and contemporaneous and detail patients progress within clinical area.

Ensure all required reports are factual, accurate and up-to -date of the required standard

To ensure talk through forms are offered to patients following any incident requiring safe holds and fully record outcome of offer in care partner

Support and complete staff de-briefs when staff have been involved in seated or supine safe holds.

To actively participate with the multidisciplinary team in assessment, formulation, implementation and evaluation of individual centered treatment plans.

To ensure a high standard of nursing care during procedures and treatments including the safe storage, administration and recording of medicines in accordance with Legislation, organisational and local policies and NMC Code of professional Conduct.

Observe the code of Professional Conduct as laid down by the Nursing Midwifery Council.

To report any complaints, health and safety issue or concerns in accordance with agreed procedures/processes.

Be up to date with your mandatory and service specific training, ensuring the staff you support are fully compliant in this area by checking and discussing and documenting at 1:1 meetings.

Comply with all requirements to maintain annual PIN re-newel and 3 yearly re-validation.

Management Responsibilities:

To ensure all staff new to the service are welcomed, supported, and provided with the correct information and orientation to enable them to competently undertake their role.

To report staff absence to the appropriate Senior Manager, completing required documentation as soon as possible.

To actively and positively participate in the PDR process.

To actively support and manage those allocated staff through the PDR process

To ensure the service is ready for any new admission as directed by the Senior Team.

Observe the Statutory requirements of the current Mental Health Act, ensuring relevant documents are completed and filed appropriately on receipt.

Understand and meet the organisational, service and own accountability and responsibility for legislative, contractual and regulatory standards.

Be aware and educate others to participate professionally in all external and internal Inspections/Audits. Understand that your contribution reflects on the standard of your work and a positive outcome for the service.

Ensure any agency staff on site are full compliant with all required documentation, uniform and have a current induction before accessing the units.

To act, as directed, as senior nurse on site ensuring access and availability to all required information.

Quality and Safeguarding

To constantly raise awareness of and ensure all patients are safeguarded from abuse and support staff to raise any concerns to the appropriate person.

Identifying and reporting health and safety issue/concerns or any other risks to the patients/ colleagues/business

Ensure all staff understand and follow the organisations confidentiality policy and GDPR (General Data Protection Regulations)

Ensure all staff understand and follow the organisations media and telephone policy.

Education

To take personal responsibility for own continued professional development and keep up-to-date with current legislation in Mental Health, evidence- based practice and NICE guidance.

Support the senior team in creating a positive, non-judgemental clinical environment to ensure care staff/student nurses/ newly qualified nurses receive adequate guidance, teaching and support according to their needs.

Facilitate and participate in training/education programmes, using skills and knowledge gained to teach inform staff and ultimately enhance patient care delivery.

The above list of duties is not exhaustive and may be modified from time to time in accordance with the development of the service and the employee.

Person Specification

Qualifications

Essential

  • Registered Mental health/ Learning Disabilities or General Nurse

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website (opens in a new window). From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks For Overseas Applicants (opens in a new window).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ludlow Street Healthcare

Address

Harlech Court, Bute Terrace

Cardiff

CF10 2FE


Employer's website

https://www.lshealthcare.co.uk/

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Learning Disability Nurse

National Health Service

Cardiff, WA
2 days ago
Cardiff, WA
2 days ago

Learning Disability Nurse

Ludlow Street Healthcare

The closing date is 01 April 2021

Job overview

Ludlow Street Healthcare is an innovative, rapidly-expanding organisation that provides specialist care, education and treatment services for individuals with learning disabilities, mental health needs and other specialist Nursing needs.

We are currently recruiting Nurses for various locations across South Wales You will be working as part of a multi- disciplinary team in complex and challenging environments

Main duties of the job

To work in line with all organisational policies/procedures, values and beliefs and support the staff team to do the same.

To provide direction and be a role model, facilitating best practice and best outcomes for patient group.

Understand and promote the rights of patients at all times.

Understand and promote dignity and respect in all aspects of your daily work.

Understand and promote awareness and respect of the confidentiality of patients, unless doing so would be a risk to them, others, or the organisation.

Understand and respect the confidentiality of your colleagues and the wider organisation.

As required participate in cross site working, therefore reducing cost across the service.

To use effective, professional, written and verbal communication at all times, ensuring the correct information is delivered to the correct person at the correct time.

To understand and adhere to all security requirements for the service, including attending/delivering training when required.

About us

  • £33,000 £37,000 per annum

  • Holiday allowance of 33 days paid inclusive of bank holidays, with additional holidays for long service

  • Life Insurance paid for death in service, three times salary equivalent

  • Auto-enrolment into the pension scheme

  • Full Training Provided in line with the All Wales Induction framework

  • Preceptorship

  • Free uniform

  • Career Development Opportunities 50% staff currently enrolled on professional & Management courses

  • Supportive and collaborative team environment

  • Part-Time work available (2 shifts per week)

  • £1000 recommend a friend incentive

    We offer long service annual leave days, death in service benefit x 3 of annual salary and promotional opportunities, re-location package where appropriate.

Job description

Job responsibilities

To work in line with all organisational policies/procedures, values and beliefs and support the staff team to do the same.

To provide direction and be a role model, facilitating best practice and best outcomes for patient group.

Understand and promote the rights of patients at all times.

Understand and promote dignity and respect in all aspects of your daily work.

Understand and promote awareness and respect of the confidentiality of patients, unless doing so would be a risk to them, others, or the organisation.

Understand and respect the confidentiality of your colleagues and the wider organisation.

As required participate in cross site working, therefore reducing cost across the service.

To use effective, professional, written and verbal communication at all times, ensuring the correct information is delivered to the correct person at the correct time.

To understand and adhere to all security requirements for the service, including attending/delivering training when required.

Clinical Responsibilities

To ensure all staff work within the prescribed model of care, using PSB, recovery support plans, safety support plans and any other prescribed plans, to reduce restrictive interventions and facilitate consistency of care and building of therapeutic relationships.

Ensure that wherever possible all patients are offered the opportunity to participate in and write and sign their behavioural support plan.

To ensure all patients are offered on a weekly basis 1:1 primary contact and that this is recorded on care partner.

Ensure patient records are factual, accurate and contemporaneous and detail patients progress within clinical area.

Ensure all required reports are factual, accurate and up-to -date of the required standard

To ensure talk through forms are offered to patients following any incident requiring safe holds and fully record outcome of offer in care partner

Support and complete staff de-briefs when staff have been involved in seated or supine safe holds.

To actively participate with the multidisciplinary team in assessment, formulation, implementation and evaluation of individual centered treatment plans.

To ensure a high standard of nursing care during procedures and treatments including the safe storage, administration and recording of medicines in accordance with Legislation, organisational and local policies and NMC Code of professional Conduct.

Observe the code of Professional Conduct as laid down by the Nursing Midwifery Council.

To report any complaints, health and safety issue or concerns in accordance with agreed procedures/processes.

Be up to date with your mandatory and service specific training, ensuring the staff you support are fully compliant in this area by checking and discussing and documenting at 1:1 meetings.

Comply with all requirements to maintain annual PIN re-newel and 3 yearly re-validation.

Management Responsibilities:

To ensure all staff new to the service are welcomed, supported, and provided with the correct information and orientation to enable them to competently undertake their role.

To report staff absence to the appropriate Senior Manager, completing required documentation as soon as possible.

To actively and positively participate in the PDR process.

To actively support and manage those allocated staff through the PDR process

To ensure the service is ready for any new admission as directed by the Senior Team.

Observe the Statutory requirements of the current Mental Health Act, ensuring relevant documents are completed and filed appropriately on receipt.

Understand and meet the organisational, service and own accountability and responsibility for legislative, contractual and regulatory standards.

Be aware and educate others to participate professionally in all external and internal Inspections/Audits. Understand that your contribution reflects on the standard of your work and a positive outcome for the service.

Ensure any agency staff on site are full compliant with all required documentation, uniform and have a current induction before accessing the units.

To act, as directed, as senior nurse on site ensuring access and availability to all required information.

Quality and Safeguarding

To constantly raise awareness of and ensure all patients are safeguarded from abuse and support staff to raise any concerns to the appropriate person.

Identifying and reporting health and safety issue/concerns or any other risks to the patients/ colleagues/business

Education

To take personal responsibility for own continued professional development and keep up-to-date with current legislation in Mental Health, evidence- based practice and NICE guidance.

Support the senior team in creating a positive, non-judgemental clinical environment to ensure care staff/student nurses/ newly qualified nurses receive adequate guidance, teaching and support according to their needs.

Person Specification

Qualifications

Essential

  • Registered Learning Disability/ Mental Health or General Nurse

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website (opens in a new window). From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks For Overseas Applicants (opens in a new window).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ludlow Street Healthcare

Address

Harlech Court, Bute Terrace

Cardiff

CF10 2FE


Employer's website

https://www.lshealthcare.co.uk/

Q
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Head of Consulting

QS

8 days ago
8 days ago

QS Quacquarelli Symonds was founded in 1990 and has established itself as the leading global provider of specialist higher education analytics and solutions. At QS we want to ensure candidates have access to our independent insight-led services, so they can make the right choices for them, and for their future.

Our activities span 50 countries, working with over many of the world's leading higher education institutions and employers. We're famous for the QS World University Rankings, the world's most popular source of comparative insight into university performance. It's from our detailed research, and this depth of understanding of all things education, that we seek to show leadership and be a lifelong decision partner for students and institutions alike.

We are on an exciting transformative path, with significant growth potential and a true sense of purpose. At QS, we're working to make a difference to a billion future learners and to unleash their collective potential on the world. Our success is down to our people and we are looking for more talented individuals to join us on that transformation.

The Role

QS is seeking a dynamic and progressive Head of Consulting to lead its small but established higher education performance consulting practice. The practice comprises a small, skilled team of experienced higher education experts delivering high quality strategic insight and advice to education institutions and policy makers worldwide.

In addition to taking on the operational management of the existing practice, the new Head of Consulting will be expected to elevate the internal and external visibility of the practice and its excellent work, as well as to actively network in policy circles to identify ways that QS can more strongly contribute its distinctive insights to help universities and their stakeholders best maximise their positive impact.

The successful candidate will have extensive experience in the development or implementation of higher education strategy or practice leadership experience in a broader consulting context, perhaps in a mainstream consulting firm.

Responsibilities include:

  • Business strategy – drive forward the strategy for the practice, focusing resources on springboard initiatives, in order to support the broader strategy of QS
  • Thought leadership – harnessing and developing QS insights assets to raise the external profile of the practice and the business as experts in institutional performance and higher education trends
  • Practice management – establish/develop monitoring and reporting processes and tools where appropriate. Manage team deployment.
  • Budget control – P&L oversight for the consulting practice.
  • Team development – monitoring talent acquisition demand, overseeing recruitment, identifying learning and development needs and opportunities
  • Business development – determining the pre-sales experience for prospective clients, actively networking to attract engagement interest, supporting the commercial teams in detecting and taking advantage of business opportunities.
  • Customer experience – enhancing the customer experience to convert one-time satisfied customers to long-term partners and champions
  • Ambassadorship – be the credible and inspiring face of the practice, identify key platforms to profile QS insights and the capabilities of the team through high-impact content delivery
  • Product development – channel insights surfaced through close working with HE leaders and influencers into evidence-based feature recommendations for products and services across the QS portfolio
  • Sector expertise – Demonstrate or quickly establish a strong working knowledge of international higher education

We'd love to hear from you if you have most or all of the following…

  • Proven success in driving business transformation
  • Strategic experience and a commercial, visionary mindset - having worked closely with business founders and/or senior executives.
  • Deep experience in higher education strategy and/or consulting practice leadership experience
  • Strong leadership skills - you are a passionate and motivational leader
  • Experience harnessing and deploying data and insights to inform strategy
  • Tenacity and determination - you are results-driven and unafraid to challenge the status quo and hold people accountable, in order to deliver ROI and drive business growth.
  • Ability to gain trust, influence and steer a wide range of stakeholders enabling you to evangelise the power of insight in all that we do

Life at QS

Our mission is to enable motivated people around the world to fulfil their potential, and we believe that begins with our own remarkable and diverse team.

A few things that make QS a great place to work include:

  • Competitive package
  • Flexible working
  • Vibrant social environment and multicultural, multinational culture, strong team spirit
  • Focus on welfare – ride to work scheme, yoga classes, global wellness team, EAP and health plan, mental health first aiders, diversity and inclusion initiatives
  • Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme
  • Support for volunteering and study leave
C
C

Director Third Party Intermediary and Financial Analytics

Cardinal Health

4 days ago
4 days ago
About Cardinal Health
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a is a global, integrated healthcare services and products company, providing customized solutions for hospitals, health systems, pharmacies, ambulatory surgery centers, clinical laboratories, and physician offices worldwide.
The company provides clinically-proven medical products and pharmaceuticals and cost-effective solutions that enhance supply chain efficiency from hospital to home. Cardinal Health connects patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with approximately 50,000 employees in 46 countries, Cardinal Health ranks among the top 25 on the Fortune 500.
Function: Compliance International
Family: Compliance
_What is expected of you for success in your role:_
Home based, you will be part of a Global Compliance organization reporting to the Head of Global TPI Management and be the liaison to regional and international Legal, Global Trade, Finance and Commercial teams. This role is accountable for implementing the Company’s Margin Controls Program for Third Party Intermediaries (TPI) with responsibility for all geographies where Cardinal Health is collaborating with TPIs.
+ Applies comprehensive knowledge and a thorough understanding of finance, compliance and legal concepts, principles, and technical capabilities to perform varied tasks and projects.
+ Proven leadership ability with strong analytical and problem-solving skills.
+ Functions as role model regarding compliance standards, professionalism, interpersonal communication skills and attitude.
+ Must have general computer skills, including word processing, email application and spreadsheet. applications for tracking and reporting.
+ Self-motivated individual able to obtain and increase competency with third party systems.
+ Must possess strong oral and written communication skills capable of dealing with wide range of stakeholders, including senior management.
+ Proven ability to develop and implement strategies and processes to achieve goals, including the ability to multi-task and set priorities appropriately.
+ Ability to work in a team but also individually.
+ Customer oriented attitude and ability to prioritize and manage multiple time-sensitive projects with a sense of urgency.
+ Ability to assess risk in an objective manner and comprehensively communicate the risk to the relevant teams (Compliance, Legal, Global Trade, Finance and Commercial).
+ Ability to work efficiently and with speed to ensure continuity of business operations while still driving the set-up of the TPI Margin Control Process.
+ Flexibility to Travel: up to 10%
_Accountabilities in this role:_
+ Serves as a subject matter expert for TPI Margin Controls.
+ Serves as initial point of contact for the Compliance, Legal, Finance, Global Trade and Commercial organizations in all regions, including U.S. Corporate Headquarters, for the monitoring of the margins of TPIs in the various markets.
+ Builds strong relationships and works closely with the SVP Ethics & Compliance and his team, as well as the Regional Legal & Compliance VPs and their teams, assisting with implementation of requirements related to the management of TPIs as needed.
+ Develops a state-of-the-art approach and process for reviewing, analyzing and assessing TPI margins and sales data (TPI Margin Control Process).
+ Owns, manages and applies the TPI Margin Control Process and together with the appropriate teams, clears false positives, and when needed appropriately escalates red flags for investigation by Compliance and/or Global Trade.
+ Drives compliance with the Company’s TPI Margin Control Process by implementing and maintaining internal policies and procedures and liaising with the competent Legal team to adjust contracts and templates where needed.
+ Assists headquarter Compliance team with analysis, reporting and TPI Margin Controls data processing.
+ Develops and delivers training and general awareness activities related to Margin Controls and related matters.
+ Participates in the development, implementation and ongoing compliance monitoring to enforce the Company’s TPI Program.
+ Maintains current knowledge of regulations and authority expectations and monitors changes in all applicable laws, regulations, and guidance, and issues appropriate recommendations.
+ Works with external service providers which support in analyzing the relevant data.
_Qualifications_
+ Education: Master’s degree in Business, Finance, Accounting or equivalent
+ 7-10 years of relevant experience in Finance, Compliance of Global Trade organizations
+ Languages: fluency in English, both oral and written is a must, and ideally 2 more widely used languages
+ Profound knowledge of and prior experience with sales data processing and financial controls & analytics
+ Good understanding of conducting finance and sales data related audits as well as investigations
+ Knowledge of the medical device industry and healthcare sector preferred
+ Profound experience of working with Third Party Intermediaries, mainly distributors
+ Proven track record of working with external service providers
+ In depths experience to work and operate in a multi-cultural international setting
+ Experience working for US-based company
_Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
T
T

Strategic Account Manager (SAM)

TT Electronics

Rogerstone, WA
30+ days ago
Rogerstone, WA
30+ days ago

Come and work with us the “TT Way” which means we do the right thing, bring out the best in each other, achieve more together, champion expertise and get the job done…well! With approximately 4800 colleagues we operate from 27 locations around the world. Building the expertise of our people is critical to the future success of our organisation.

 

TT Electronics is a global provider of engineered electronics. We collaborate with customers in the transportation, industrial, medical, and aerospace and defence markets, providing them with engineering expertise and support through a global network of specialists and world class facilities. As a responsible employer we encourage all our people to “give something back” by supporting the local communities in which we operate.

 

In Rogerstone, Newport, South Wales we specialise in low volume, high mix electronics. Our team of 230 employees is part of the Global Manufacturing Solutions division and delivers end to end through life tailored business solutions to world leading manufacturing partners. Rumour has it that we have a good reputation with visiting colleagues from other TT locations, and that our excellent staff canteen facilities are partly due to that.


Introduction

The Strategic Account Manager is the primary interface with the customer and is responsible for managing all aspects of the assigned customer accounts relating to growth, pricing, profit, working capital and customer service. The Strategic Account Manager is responsible for growing the business across the customers divisions and sites by utilising TT’s globally defined account management tools.

 

Key Responsibilities

 

Growth

Demonstrate clear leadership of entire TT electronics organisation to deliver outstanding customer service therefore enabling short and long-term growth.

 

Utilise TT’s account development tools, identify and close significant opportunities across the customers divisions and sites to deliver sustainable account growth.

 

Utilise the company account management tools, CRM systems, ERP systems and comply with the companies processes to maintain strict account governance.

 

Maintain and develop wide customer and customer executive relationships to ensure a very high level of NPS.

 

Maintain an in-depth knowledge of the customer, TT Electronics and the industry to deliver thought leadership and true customer value.

 

Profit & Loss
Ensure that all new business is awarded, and existing business is maintained at high levels of gross margin and operating profit.


Ensure all TT systems (EFACS, CRM etc.) are updated with the latest standards to deliver operational and financial excellence.

 

Ensure that all tooling, non-recurring costs and company labour is sold/delivered profitably and there is a timely collection of income.

 

Ensure that all financial forecasting (Revenue, Order Intake and Order Book), within the current, month, quarter and year outlook is accurate and timely.


Working Capital & Risk
Ensure that TT maintains outstanding working capital across its accounts.

 

Take responsibility for collection within terms of all accounts receivables.

 

Secure inventory greater than industry standard turns.

 

Ensure excess and obsolete material claims are collected in a timely manner.

 

Take responsibility for closure of timely and accurate customer pricing deviations.

 

Negotiate, maintain and execute customer contract (MSA, MEPA) to eliminate any risk for TT Electronics.

 

Monitor, maintain and manage customer credit risk by utilising TT’s credit management tools and processes and make financial commitments on behalf of the company that mirror customer behaviour and financial risk.


Relationship Management
Be the primary focal point for the customer relationship including; strategic growth, customer satisfaction, problem and conflict resolution and escalation.

 

Work with the Operations teams across the TT Electronics global organisation to ensure TT delivers outstanding operational execution. This includes ensuring we exceed customer request and commit dates (OTD) and we maintain a high level of quality (DPPM). All of these commits must be reflected accurately in the company’s ERP systems.

 

Proactively look for opportunities to delight the customer and deliver a rich customer experience with TT.

 

For accounts defined as “global”, this role will manage the relationship across all TT sites globally.

 

Conduct regular customer meetings including, but not limited to monthly meetings, quarterly business reviews and strategic business reviews

 

Routinely travel to customer and TT sites globally as needed to accomplish duties and responsibilities.

 

Establish and maintain standard methodologies for project and program management, in conjunction with existing procedures.


Reporting
Utilise standards tools and processes and regularly report to TT electronics executive management team on customer and account status, opportunities, problems, issues and outlook. This will include significant contributions to the GMS monthly MMR reporting and the annual strategic/budget planning process.

 

Competency

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Individual must be able to maintain confidentiality and have outstanding business judgment. The requirements listed below are representative of the knowledge, skill, and/or ability required. A professional image is expected always, and the TT values must be demonstrated whilst delivering work. Candidate will be expected to exhibit high ethical standards and promote the same within the company.


Skills and Experience

Education/Experience/Credentials: Bachelor’s degree or equivalent work experience in directly related fields, with a thorough knowledge of the customer and their market. Five plus years direct selling experience in electronic manufacturing or a directly related field.

 

Language Ability: Excellent communication both written and verbal. Ability to read and analyse periodicals, business reports, correspondence and procedure manuals. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of executives, managers, customers, team members and the public. Ability to effectively present information and respond to questions. The Individual must possess a high level of grammatical competence and proofread to a high standard.

 

Financial Acumen and Numeracy: Ability to read a P&L and Balance Sheet, calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

 

Reasoning Ability: Ability to collect data, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to maintain a professional and positive image in any situation using outstanding judgment.

 

Computer Skills: Ability to use office software, including word processing, spreadsheets, databases, slide Presentations, internet browsers, E-mail, and business systems software (CRM, ERP).

 

Work Environment and Travel: The role holder will primarily be based at their home office with regular travel to our Cardiff site. They may be required to work from another TT site. Sufficient provisions must be made by employee to accommodate his/her working environment. A home office must be sufficient to properly represent a professional work environment without unnecessary distractions. Employee must be able to self-supervise and make appropriate time commitments to the company. UK and some international travel will be required to support job functions.

 

Desirable Experience:

• Ten years direct sales experience in electronic manufacturing or a directly related electronics field.
• Experience working in a P&L, working capital ownership environment such as Finance, Business Unit leadership.
• Experience working in an electronics manufacturing operations environment. Experience in operational methodologies and tools. Including lean and six sigma manufacturing tools. SIOP and MRP processes and systems.
• Project management and leadership experience with the leadership of cross functional teams to deliver a significant capital equipment project. Related qualifications and tools could be an advantage.
• Advanced IT skills and understanding of systems such as ERP and CRM (Salesforce).

 

 


W
W

Digital Mining Project Manager - (Job Number: UNI006J)

WorleyParsons

23 days ago
23 days ago
Digital Mining Project Manager
Company: Worley
Primary Location: United Kingdom
Job: Digital Data Science<
Schedule: Full-time
Employment Type: Employee
Job Level: Feb 9, 2021<
Job Posting: Mar 11, 2021
Unposting Date: Director - Digital Enterprise
Reporting Manager Title:

Job Title

Digital mining Leader

Location

United Kingdom (Negotiable)

No. of Vacancies

1

Salary

Competitive

Intended Start Date

1/03/2021

About Worley

You can expect a lot from a career at Worley

Together, our nearly 60,000 people across 60 countries have already achieved many industry firsts. And wersquo;ve broken several records along the way.

Wersquo;re excited about the challenges ahead as the energy transition gathers pace. If you ask us, therersquo;s never been a more rewarding time to work in the energy, chemical and resources sectors.

Whatever your ambition, therersquo;s a path for you here. And therersquo;s no barrier to your potential career success.

This is an exciting opportunity!

You will be joining our digital delivery team to help us grow our mining business in the EMEA region and broader markets. There are several mining operators that have aggressive digitalization plans, and this will put you in a leadership position to deliver scope such as Predictive Maintenance, Digital Twin, Data Science Platforms.

Role Outline/ Responsibilities

Purpose:

  • Grow our digital mining business by leveraging digital capability to deliver excellent results. Promote the Digital Mine value chain connecting with our customers to win new assignments

Responsibilities:

Commercial Management:

  • Effective management of contracts, including, as a minimum, delivery of budgeted revenue, gross margin and cash targets.
  • Growth of the scope of service offerings to Customer including pull through of additional services.
  • Continuity of the Contract on an ongoing basis through the provision of value-add services that are in alignment with the Customerrsquo;s changing business requirements, whilst increasing the overall value of the contract for both Customer and Worley.

Customer Relationships:

  • Promote digital opportunities to customer senior management
  • Identify, document, and communicate Customerrsquo;s needs.
  • Effectively manage multiple stakeholders at the Customer sites.
  • Maintain and build healthy customer relationships.
  • Proactively resolve performance, scope, cost, schedule and quality issues with Customer as they arise.
  • Guide and support the Design team in their management of customer relationships.
  • Establish and steward towards exceeding all program KPIs with respect to HSE, Cost, Schedule and Quality.

HSE Leadership:

  • Demonstrate leadership in HSE for the life of the Contract through continuous improvement processes and proactive support to Customerrsquo;s site Safety objectives and requirements.
  • Ensure that HSE requirements for the contract are aligned with Customerrsquo;s policy and procedures, documented, understood and complied with by the team.

Responsibilities:

  • Develop client relationships so that multiple opportunities for work are enabled;
  • Work with Worley Digital Pamp;L manager to deliver winning proposals for future opportunities;
  • Work with Worley Digital Delivery Group to resource work;
  • Work with Mining group to engage resources with required technical experience;
  • Deliver components of the work to maintain a chargeability that meets the overall client workload;
  • Provide QA/QC of work delivered by the team.
  • Effective management of the Contract Steering Committee meetings by outlining performance and issues to the Steering Committee members.
  • Ensure that all Worley personnel comply and are adequately trained in use of all applicable systems.
  • Ensure provision of effective technology systems to support project portfolio. Review in accordance with continuous improvement processes.

What you will bring

Technical and Industry Experience:

  • Minimum 15+ years of industry experience including mining.
  • Ability to clearly articulate a Digital Mine strategy
  • Experience with large scale industrial technology projects
  • Experience working remotely with large teams and clients
  • Experience working in a matrix environment to achieve clients results
  • Delivery experience in (IoT) cloud or on-premise platforms for large scale industrial sites
  • Comfortable in managing technical teams to address data consolidation from siloed databases such as fleet management, dispatch, historians and ERP solutions.
  • Experience delivering large scale security system deployments in a industrial environment
  • Experience leveraging data to increase automation, visualize operations and utilise analytics

Qualifications amp; Key Requirements

Education ndash; Qualifications, Accreditation, Training:

Required:

  • BSc in Engineering, Computer Science or equivalent.
  • Agile and Scrum execution experience

Location:

  • Location will be negotiable but will need to be within 3-5 Hr time zone of clientrsquo;s EMEA location
  • Some travel to client site will be required once Covid restriction allow.

S
S

Regional Manager - UK Wide

Sports Direct

2 days ago
2 days ago
Regional Manager - UK Wide Competitive Salary Plus Package

Closing Date for this application is 30/03/2021
If this position receives high volumes of applications we reserve the right to close this advert earlier than stated, so please apply early to avoid disappointment.

Apply

The opportunity

As a Frasers Group regional manager, you will be directing part of luxury’s fastest-growing retailer. Our luxury division is made up of FLANNELS, Frasers, Cruise, Van Mildert and 18 Montrose. As regional manager, you’ll be responsible for four area mangers with a continuously-growing retail portfolio, currently at 50 stores.

This senior management role oversees a large part of the retail business and the team within that division. So, the role requires strong commercial awareness to coach, support and progress area management engagement, providing inspirational leadership on how to reach and go beyond the company’s objectives. A key element to this job is planning, reviewing and taking action to drive the business, while also continuing to challenge the business on behalf of the retail team. As we are only recruiting one Regional Manager for the entire estate, you will need to be able to cover the entire UK.

We’re looking for someone with extensive knowledge and experience within the luxury retail sector to be able to commercially drive, inspire and encourage your teams at the highest standard. To be able to make the most of it you need to live and breathe our principles – you’ll think without limits and take the team with you, own it and back it, don’t hesitate and act with purpose. An opportunity like this at Frasers Group is for the fearless; the potential is massive and the experience unrivalled

The ambition
Key result areas and competencies:

1. Operations

  • Lead and influence on business expectations and strategy
  • Challenge workload management and encourage better ways of working
  • Implement change where necessary and evolve good practice to deliver efficient operations
  • Lead the delivery of results across region consistently and challenge area management to not just meet but surpass all business targets
  • Hold area management accountable and manage poor performance

2. Controls

  • Understand all retail controls and ensure compliance is maintained through communication, area tours and statistical analysis
  • Set and commercially manage wage targets, work with head of department to review and challenge the numbers each period
  • Evaluate stock loss and resolve any issues that have been escalated from area management
  • Use area tours where required to make floor-based observations, support change, educate and challenge area and store management

3. Sales

  • Be responsible for the delivery of business targets across the region
  • Have strong commercial awareness and understand what makes the business successful and profitable
  • Use statistical analysis to identify key retail and customer trends, using this to drive performance in each facia
  • Challenge Buyers and Allocators to ensure they have the product that is suitable for their fascia (and region)
  • Provide requirements and highlight any issues for the merchandising department to impact the sales floor and implement best practice of visual principles and guidelines
  • Implement and drive change within retail through education, communication, floor observations and statistical analysis
  • Provide shop floor reports back to the business – covering buying, allocation, marketing, IT, data, retail trends, warehousing/fulfilment. This should include both positive and negative feedback as well as new ideas for improvement and targets
  • Complete regular competitor analysis reporting on promotional activity, new brand and category launches and in-store activity, reporting back to the business with key learnings and actions
  • Influence the business to engage with problems and understand priorities from a retail perspective

4. Development

  • Implement succession plans to identify and develop future talent, and educate and ensure Area Managers to do this
  • Be self-driven in own personal development, respond to feedback and engage with development plans and opportunities
  • Create an environment that encourages and rewards performance fairly and equitably
  • Contribute to new store strategies and ensure structure of training, development and succession is in place and appropriate to support growth
  • Work with acquired businesses integrating them into The Frasers Group
  • Use knowledge of The Frasers Group structure, elevation strategy and initiatives to drive success in your region

5. Leadership and management

  • Inspire the workforce and act as a role model to others
  • Develop, coach, and motivate your team of Area Managers to achieve success, holding them accountable where appropriate
  • Understand roles and responsibilities and build strong relationships across Head Office to impact effectively and make a difference
  • Be accountable for your region’s performance and provide insight back to the business about region specific trends and issues

Key behaviours:

  • Incredible drive to deliver in the face of a challenge
  • Believes in own self and has confidence to deliver
  • Champions and coaches on our core values
  • Embraces change, is flexible and adapts easily with positivity
  • Can remain calm under pressure and in difficult situations
  • Is self-motivated and takes initiative, acting as opposed to reacting
  • Thrives in a fast-paced working environment and has pace and energy
  • Embraces diversity, respects individual opinions and points of difference
  • Stimulates team creativity and collaboration
  • Has pride in the business and their role and encourages this attitude in others

The requirements

  • 5 years of experience within luxury and premium retail at a senior management level
  • Vast knowledge and passion of luxury retail including building brand relationships
  • A background that will not only prove you know how to increase sales and profits, control costs and stock loss, but that you’ve managed senior managers and are able to work with multiple concession brands at once
  • Proven track record of internal progression and development
  • Must be able to work well under pressure and to strict deadlines
  • Ability to work a flexible schedule based on the company needs
  • Ability to cover the entirety of the United Kingdom

The benefits

  • Competitive salary
  • Benefits and bonus schemes
  • Discounts and uniform
  • Company pension


Salary

£10 - £10 Per Hour

Job Type

Full Time

Posted

8 days ago

Description

Are you an experienced Administrator looking for a new role? We are currently recruiting for an Education Policy Administrator to join a great team at Newport. At the moment this role will be working from home but in the future you may be required to go into the office. This is only a temporary role but may lead to a more permanent role in the future.

Job Purpose

To provide a central education research and reporting function that directly supports and influences key education strategies and policies. The post will be responsible for all operational communication relationships relating to the central Education Service with key stakeholders including schools. Whilst this post is based in the Service Development & Business Team, it is expected that significant cross-team working will take place to support the resilience and effectiveness of the central Education Service.

Key Results Areas

  • To have specific responsibility for operational communication relationships relating to the central Education Service with internal and external stakeholders. This will include:

- co-ordination of half-termly Headteacher meetings, including responsibility for arranging venues, speakers and presentations, taking minutes and ensuring that actions arising are fulfilled as appropriate;

- facilitating arrangements for the specific Schools Causing Concern and Headteacher Induction engagement programmes, and provide officer support where necessary and as required, and;

- supporting the Education Senior Management Team and the Cabinet Member for Education & Skills in all school engagement activities, assimilating briefing papers and correspondence, updating documents and providing relevant and appropriate feedback.

  • To be responsible for ensuring that colleagues across the central Education Service adhere to corporate policies and procedures by:

- coordinating and monitoring all Stage 1 complaints, ensuring that these are acknowledged, assigned appropriately and responded to within the deadlines outlined in the Council's Corporate Complaints Policy, and that performance monitors are reported regularly to the Education Senior Management Team;

- coordinating and monitoring all Freedom of Information (FOI) and Subject Access Request (SAR) requests received in relation to the central Education Service, ensuring that these are assigned appropriately and responded within stipulated timescales, and regularly reporting performance monitors to the Education Senior Management Team;

- ensuring that a register is maintained which records the details of all Fairness & Equality Impact Assessments (FEIAs) completed to support policies and decisions relevant to the central Education Service;

- commissioning all Welsh-language translation requests, and

- ensuring adherence with the Welsh Language Standards.

  • To support development and delivery of the Council's Welsh in Education policy

  • To hold committee officer responsibility for all arrangements associated with the organisation and governance of statutory committees and non-statutory groups by;

- preparation of agendas, taking minutes and progressing actions;

- reviewing and updating Terms of Reference, and;

- supporting agenda items by researching relevant information.

  • To support the Education Safeguarding, Care & Support Officer is all aspects of safeguarding work across schools and the central Education Service to include:

- reviewing, updating and monitoring the Safeguarding database;

- arranging training, and;

- sharing alerts with schools on a daily basis.

  • To be responsible for ensuring that schools are carrying out their responsibilities in relation to offsite activities in accordance with the agreed Trips & Visits Policy by:

- monitoring use of the Evolve system, regularly reviewing access rights, creating new accounts and deleting those which are no longer required;

- maintaining a central training register, and;

- identifying any areas of non-compliance and reporting these to the Education Senior Management Team.

  • To hold responsibility for ensuring that the use of Hwb is embedded across schools and the central Education Service, including access control and updating of relevant information in a timely manner.
  • To support other members of the Service Development & Business Team, including covering key duties during periods of absence and carry out any other delegated duties commensurate with this grade

Essential Skills:

  • Knowledge and understanding of Council policies and democratic process
  • Knowledge of customer service principles and excellent communication
  • Knowledge / understanding of Welsh education policy and awareness of Welsh standards for compliance by Councils
  • Significant experience of working in public sector administration / customer service
  • Experience of dealing with a variety of customers and dealing with difficult service issues
  • Experience in investigation and reporting of complaints
  • Experience of using IT packages, including word processing and spreadsheets, within the workplace (willing to learn the use of MS Project and Databases)
  • Ability to interpret and operate policies governing Education, Complaints, Welsh Language Act, Home to School Transport
  • Excellent IT skills

If you feel you are right for this role apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.