Interim Recruitment Coordinator

Totally Healthcare Limited

The closing date is 04 March 2021

Job overview

Interim Recruitment Coordinator

6 Month Fixed-Term Contract

37.5 hours per week

Derby DE1 3BA

£18,000 per annum pro-rata

We offer a competitive salary, a vibrant working environment, flexible working hours and being part of a supportive and innovative team with scope for progression. We also offer you company sick pay*.

*Subject to terms and conditions.

You will also have the benefit of the companys contributory pension scheme. You will have the opportunity to opt-out of this if you choose to.

Totally Healthcare, a subsidiary of Totally plc is currently recruiting for an Interim Recruitment Coordinator to work within their internal recruitment team based at their head office in Derby on a 6 month fixed-term contract basis (37.5 hours per week working Monday to Friday).

Main duties of the job

Reporting to the Contractor Talent Acquisition Specialist, the Interim Recruitment Coordinator will support the Insourcing divisions recruitment and be responsible for registering and onboarding high volumes of clinical contractors to the business which includes conducting detailed end-to-end pre-employment checks such as DBS, referencing, professional registration, writing and issuing contracts.

The successful candidate will have experience working within an established Recruitment/HR team, following processes and have excellent administration and organisation skills. Previous experience of high volume bank/healthcare recruitment is essential.

Closing Date: Thursday 4th March 2021

Interviews Held: W/C 15th March 2021

For a full job description, further information about this role and to apply please contact Keeley Killackey on 07553 899495 or via Email: keeley.killackey@totallyplc.com

About us

Totally plc addresses the challenges of increased demand on healthcare services by delivering high-quality planned, urgent and insourced healthcare across the UK and Ireland.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note the following shortlisting approach will be applied:

Any staff at risk of redundancy within the Totally plc group, who meet the essential criteria, will be guaranteed an interview for this vacancy.

All remaining applications will be considered in accordance with our recruitment policy.

Job description

Job responsibilities

Job Summary:

To support Totally plc group in delivering a pro-active recruitment service to the organisation, and to work as part of the wider HR team to provide sound and accurate advice to managers on polices and employment issues around recruitment.

To proactively support the activities of the HR function by providing a comprehensive customer focused service, specifically, but not exclusively in relation to recruitment within the Totally plc group. To create and implement reports to understand regional recruitment performance against set KPIs and drive performance improvements. Extract and manipulate data from various systems in order to provide detailed reports for the teams in relation to recruitment.

To maintain appropriate recruitment/HR records and databases.

To participate in supporting Totally plc group to become an employer of choice through effective, innovative and timely resourcing strategies, mindful of service delivery pressures and strategies. By increased direct recruitment activity, the post holder will participate in the reduction of the use of agencies and agency staff contributing to the reduction in cost per hire workforce objective.

Key Responsibilities:

• Provide a pro-active, professional, effective and efficient recruitment service ensuring all Totally plc group recruitment is carried out in accordance with agreed processes, schedules, legislative requirements and policy.
• Support all aspects of the recruitment process including administering vacancies, overseeing response handling and ensuring that recruitment KPIs are met and exceeded. Understand and manage the recruitment pipeline, ensuring vacancies are advertised appropriately and in a timely manner.
• Ensure that all communication sent to applicants (offer letters and contacts of employment) and hiring managers is accurate and of a high standard and all pre-employment checks and clearances are obtained (eg. References, OH clearance, DBS, professional registration checks, right to work work etc) in line with agreed policies and standards.
• To support with the recruitment of executive or clinical positions, including assisting with the assessments required.
• Effectively co-ordinate recruitment campaign activities for the region such as ensuring on time delivery of shortlisting and interview packs to recruiting managers and communication to applicants regarding application status.
• Provide successful implementation of recruitment campaigns including advert placement services, long-listing screening and assessment centre and selection centre support services.
• Assist the Senior Recruitment Advisor reallocating resources to meet service needs ensuring adequate cross-cover and resolving issues and escalating in a timely fashion as necessary to assist with timely remedy.
• Assist in organising recruitment exhibitions, open days and corporate recruitment campaigns and to attend as appropriate.
• Write and issue contracts ensuring the necessary checks are carried out and that information is entered appropriately onto data systems.
• Assist the Senior Recruitment Advisor with any specific team development needs including efficient induction of new members to the team and ongoing training and support as necessary.
• Ensure that high standards of service delivery and quality standards are maintained in the areas of recruitment and selection and that quality timeframes for job closings, shortlistings, interviewing and selecting are understood, reviewed and maintained consistently and in line with any agreed SLAs.
• Ensure delivery of team KPIs relating to recruitment time lines and report team performance or procedural issues to the Senior Recruitment Advisor to help deliver improved internal and external customer service.
• Educate and influence recruiting managers regarding recruitment and selection best in class practices.
• Support the HR function in delivering Totally plc groups people strategy by active contribution and commitment to ongoing improvements.
• Maintain electronic filing system ensuring security and confidentiality of information, record keeping, and archiving information and to be responsible for both current and closed job files, as well as recruitment processes, supervising and training others within.
• Apply for work permits and maintain a record of applications and progress, keeping up to date with legal changes and assuring staff and managers are made aware immediately where staff do not have the appropriate right to work checks to commence working.
• Ensure that criminal records checks are carried out on all relevant members of staff and that an accurate record of clearance is maintained prior to permitting employees to commence.
• The postholder is responsible for making the Senior Recruitment Advisor of any issues raised on a criminal record check and for advising managers if clearance has not been obtained in order for managers to undertake a risk assessment.
• Carry out administrative tasks on the HR and Payroll systems, ensuring new starters are input accurately and to meet payroll deadlines.
• Involvement in any ad-hoc projects undertaken within the team e.g. overseas recruitment campaigns.

Person Specification

Specialist Knowledge

Essential

• IT Literate Microsoft packages to intermediate level
• Ability to understand and interpret policies & procedures
• Ability to generate creative ideas for improvements to services and methods of working
• Able to work to a high degree of accuracy
• Ability to timetable and plan interview and panel schedules

Communication and people skills

Essential

• Ability to work in a team and across team boundaries
• Ability to work under own initiative
• Excellent communication skills, both written and verbal
• Good problem-solving skills
• Ability to build and maintain strong relationships with stakeholders

Experience

Essential

• Demonstrable level of experience in Recruitment
• High volume/bank healthcare recruitment
• Conducting detailed end-to-end pre-employment checks
• Following Recruitment/HR and payroll processes
• Knowledge of HR systems, policies and procedures including terms & conditions
• Comprehensive understanding of managing office systems

Desirable

• Experience in supporting/participating in project delivery

Qualifications

Essential

• Good standard of general education to diploma level or equivalent, including English and Maths to GSCE level or equivalent

Desirable

• Administration qualification
• Recruitment/HR qualification

Employer details

Employer name

Totally Healthcare Limited

Address

Cardinal Square West

10 Nottingham Road

Derby

Derbyshire

DE1 3QT

Employer's website

https://www.totallyhealthcarelimited.com/index.html

Social Prescriber - Greater Derby PCN

Alexin Healthcare CIC

The closing date is 26 February 2021

Job overview

Greater Derby Primary Care Network (PCN) supports patients in Derby from 11 practices across the city and has an exciting opportunity for a Social Prescriber to lead and help develop the team. If you are a self-motivated individual whom likes a challenge then please read on!

Social prescribing empowers people to take control of their health and well being through referral to non-medical link workers who give time, focus on what matters to me with the person and take a holistic approach, connecting people to community groups and statutory services for practical and emotional support. Link workers also support existing groups to be accessible and sustainable and help people to start new community groups, working collaboratively with all local partners and volunteers.

Main duties of the job

You will be responsible for the day to day coordination and delivery of the service, from receiving referrals, carrying out appointments, follow up assessments and completing all administration and monitoring. You will also be working closely with local GP Surgeries.

To be successful in this role you will need to have a support or advice background and have an understanding of the needs relating to social isolation, low mood, physical activity general health and wellbeing. You will be organised, able to work independently and manage your time well to ensure you are able to meet challenging workloads. You will need to be confident using computers and in completing notes and spreadsheets to manage the coordination of the service.

It would be beneficial if the successful candidate was bilingual in Punjabi and Urdu.

About us

Alexin Healthcare CIC Limited is a large and successful GP Federation covering Southern Derbyshire, East & South East Staffordshire who are dedicated to delivering high quality health services to the community, improved patient experience and keeping Primary Care at the forefront of the NHS reforms.

The successful candidate will have a company pension, 25 days holiday plus bank holidays and training as required.

Job description

Job responsibilities

Key working relationships

GP Practices within the PCN

Practice Leaders (Partners and Practice Managers)

Clinical Commissioning Group (CCG) and NHSE

Primary Care Plus (PCP)

Responsibilities underpinning the role

To assist the PCN Director(s) and board in setting and realising the PCN vision, mission and business strategy

To play a role in the delivery of high quality primary health care services

Provide support to individuals, their families and carers to take control of their health and wellbeing, live independently and improve their health outcomes, as a key member of the PCN multi-disciplinary team.

Working under supervision of the core network member practices i.e. the GPs, practice managers and the Business Manager take referrals from the network practices.

To make and maintain contact with local health and wellbeing service providers and build a network and knowledge of referral routes to and from service providers, keeping a Directory of Service updated.

Refer people and/or introduce them to appropriate organisations in Derby and nationally (where appropriate) e.g. voluntary, statutory (local authority) and local NHS organisations.

To represent the PCN in cross organisation meetings when agreed e.g. locality/CCG meetings

Proactively identify and arrange locality-based wellbeing events to improve the general health of patients in the Network.

Co-ordinate training and development of PCN clinical team

Collate feedback / analysis data on behalf of the PCN to report to the PCN Board and CCG/NHSE as required

Role Delivery Specifics

Patient Care

• To undertake holistic assessments and co-design Health and Well-being Plans with individual patients
• To provide patients with continuity and a coordinated experience of care and remaining the point of contact throughout the individuals social prescription.
• Produce a simple personalised care plan to address the patients health and wellbeing needs by introducing or reconnecting people to community groups or statutory services.
• Identify when there is a need for urgent action or for a step-up in care and alert the relevant professional(s) .

Relationships & Communications

• To work with all leaders of PCN practices to develop positive, trusting and mutually beneficial relationships
• To be committed to the vision and values of the PCN and promote these both internally and externally.

Ensure effective communication is maintained within the Network

Maintain a working relationship with local health care providers (such as Primary Care Plus) to enable service delivery of mutual benefit

To establish and maintain effective liaison with stakeholders including health, voluntary, social and education resources, attending relevant meetings as necessary.

Inform and advise GPs and primary care staff as to the services available within the community and how and when patients can access them.

Work collaboratively with Derbyshire Community Health Services (DCHS)Care Co-ordinators to build a sustainable service for the patients

Organisational

• Work with the PCN Director and board for strategic and operational planning processes to support the PCNs objectives
• Support the PCN Directors and board with the writing of business and development plans as required
• Coordinate meetings for PCN working periodic board meetings and ad hoc project meetings as required regarding Social Prescribing

IM&T

Maintain a SystmOne / EMIS templates to ensure accurate and detailed clinical data is entered into the patient record in a standardised way.

To keep records of your work and adhere to confidentiality, information sharing protocols and provide monitoring information as required.

Provide comprehensive outcome focused reports detailing the progress of the service

To ensure the integrity of the operational systems

Training/Education

• To train and develop GPs and primary care health teams knowledge on how to identify patients suitable for social prescribing service referral and to keep the service at the forefront of clinicians minds by means of being present at MDTs, social media, regular updates, practice meetings etc.
• Organise PCN events e.g. Educational Events for both staff and patients
• To undertake regular training to extend and update own knowledge of health and wellbeing issues.

Person Specification

Qualifications

Essential

• Good standard of education

Experience

Essential

• Good general knowledge of the work and value of the UK Voluntary and Community Sector.
• An understanding of social prescribing models.
• Ability to develop strong working relationships both internally and externally to the PCN
• Strong organisational skills
• Understand, process and disseminate information from various sources in relation to the role
• Complete administration tasks effectively and accurately
• Excellent written and verbal communication and IT skills
• Proficient in the use of IT e.g. Word, Excel, Powerpoint
• Experience of managing a caseload of clients
• Proven ability to provide advice and support to clients
• Able to work with clients on a 1:1 basis.
• Worked with other groups and agencies to provide joined up services

Desirable

• Knowledge of local voluntary resources available to support social prescribing models
• Knowledge of NHS Clinical Systems
• Experience of working in a health or care environment.
• Production of individual care plans
• Familiar with Safeguarding
• Experience of working with vulnerable people

Other

Essential

• Must be able to prioritise own work
• effectively and be able to direct activities of others
• Adaptability, flexibility and ability to cope
• with uncertainty and change
• Professional calm and efficient manner
• Flexibility in terms of working to meet business needs

Employer details

Employer name

Alexin Healthcare CIC

Address

Unit 7 Derwent Business Centre

Clarke Street

Derby

DE1 2BU

Employer's website

https://www.alexinhealthcare.co.uk/

Physician Associate

North West Leicestershire GP Federation

The closing date is 21 March 2021

Job overview

We have an exciting opportunity for a Physician Associate to join the North West Leicestershire GP Federation to support the Primary Care Network, covering the 12 practices in our network. As part of our Physician Associate Team you would work with a small number of practices within the NWL PCN.

The Physician Associate is very much a patient-facing role, and there will be plenty of opportunity to utilise your clinical skills to improve the health of the local community; this will include managing long-term conditions.There will be further progression as per the Primary Care Network needs and policies.

Main duties of the job

As a Physician Associate (PA) you will be acting within your professional boundaries, providing care for patients from initial history taking, clinical assessment, diagnosis, treatment and evaluation of their care under the supervision of a GP. You will demonstrate safe clinical decision-making and expert care for patients within a General Practice team to support the delivery of policy and procedures to meet the needs of patients.

We are looking for candidates who are enthusiastic and adaptable to change, with excellent clinical skills and a good level of competence in the use of I.T. Candidates should exhibit good organisational skills and ability to communicate effectively with a wide range of healthcare professionals and other stakeholders including patients, families and carers. The successful candidate will work in a number of practices, independently, but also as part of a supportive practice team and the Primary Care Network.

About us

The North West Leicestershire GP Federation consists of 12 GP Practices covering 109,000. The GP Federation operates the North West Leicestershire Primary Care Network.

If you are a forward thinking individual who is keen to develop in this role, we want to hear from you!

Job description

Job responsibilities

Clinical

• Participate in all treatment and preventative healthcare services in the Practices as delegated and agreed by the supervising GP(s).
• Provide direct clinical care to patients using established clinical guidelines.
• Consult and refer patients to physicians, medical specialists and other health professionals as indicated.
• Interview patients, take medical histories, perform physical examinations, analyse, diagnose and explain medical problems during surgery consultations and home visits.
• Recommend and explain appropriate diagnostic tests and treatment.
• Request and interpret results of laboratory investigations when necessary.
• Perform specialised diagnostic physical exams and treatment procedures.
• Instruct and educate patients in preventative health care.
• Conduct telephone consultations which may involve discussing the result and implications of laboratory investigations with patients.
• Order laboratory tests as required and agreed under supervising doctor(s).
• Fully document all aspects of patient care and complete all required paperwork for legal and administrative purposes.
• Contribute to the clinical development of the Practices by developing a special interest and to help establish appropriate systems to manage common chronic medical conditions, ensuring compliance with NSF guidelines.
• Formulate diagnoses and treatment plans, in consultation with or referring to Supervising doctor(s) as appropriate.
• Give clinical instructions to nursing staff and Primary Care Team as required.
• Communicate when necessary with colleagues in the PCN and hospital specialists in order to discuss or refer specific patients, plan and co-ordinate activities or exchange information in order to improve the quality of patient care.
• Deal regularly with hospitals, consultants and other health care providers, and other community organisations to refer/consult on specific cases.

Education Training and Development

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
• Keep up to date with relevant medical research, technology and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals etc.
• Undertake continuing professional development.
• Take and pass the national re-certification exam every 6 years in accordance with the requirements of the PA Managed Voluntary Register and as recommended by the National Examination Sub Committee of the UKUBPAE (UK Universities Board of Physician Associate Education) and subsequently as required by the statutory regulating body when in place.
• Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis and treatment where appropriate using the following means:
• • Audit of clinical practice.
  • Review of relevant literature.
  • Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
• Assist in clinical instruction and supervision of medical and nursing students as well other learners that may periodically be attached to the practice, including the educational development and mentoring of Physician Associate students.
• Attend regular multi-disciplinary meetings organised by the PCN/Practices in order to discuss and learn from recent significant events relating to clinical practice occurring within the Practices.
• Attend regular educational meetings organised by the practices in order to update clinical knowledge, practice policy and guidelines and disseminate other useful information relevant to the provision of adequate healthcare for patients.
• Regularly reflect on own practice (and keep a record of learning encounters) in order to identify learning needs and encourage self-directed lifelong learning and continued professional development.

Professional

• Take the UK PA National Re-Certification Exam every six years - required for Physician Associates AND maintain your professional registration working within the latest Code of Professional Conduct (CIPD).
• Undertake statutory and mandatory training as required by the Practice/s.
• Demonstrate clinical leadership.
• Pro-actively promote the role of the PA within the Practice and externally to key stakeholders and agencies.
• Respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

Equality and Diversity

• The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation or religion.

Health and Safety/Risk Management

• The post-holder must comply at all times with the Practice and Network Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
• The post-holder will comply with the Data Protection Act (2018), General Data Protection Regulation (GDPR) (2016) and the Access to Health Records Act (1990).
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Person Specification

Other

Essential

• Due to the geographical spread of our practices it is essential to have a full Driving Licence and be able to drive to any of our 12 practices.

Experience

Essential

• Proven ability to evaluate the safety and effectiveness of own clinical practice.
• Advanced clinical practice skills.
• Ability to assess and manage patients risk effectively and safely.
• Management of patients with complex needs.
• Knowledge of issues surrounding accountability, Patient Group Directives and clinical policies.
• Understanding of evidence based practice.
• Understanding of clinical governance.
• Ability to remain calm and professional in an emergency situation.
• Ability to work both autonomously and as part of a multidisciplinary team.
• Effective time management skills
• IT and Administration skills
• Excellent communication skills.
• Excellent written and verbal communication
• Excellent interpersonal skills

Desirable

• Experience of working in a Primary Care setting.
• Experience in Telephone Triage.
• Ability to supervise others.
• Good working knowledge of SystmOne and EMIS clinical systems.

Qualifications

Essential

• Graduation from a recognised/accredited Physician Associate higher education institution.
• Certification of passing the PA National Examination.
• Member of the Faculty of Physician Associates at the RCP, including registration on the PA Managed Voluntary Register.

Desirable

• MSc Physician associate studies.

Employer details

Employer name

North West Leicestershire GP Federation

Address

Whitwick Health Centre

67 North Street

Whitwick

Leicestershire

LE67 5HX

Employer's website

https://www.nwlgpfederation.co.uk

Admin Receptionist

Broom Leys Surgery

The closing date is 08 March 2021

Job overview

Temporary Part Time Receptionist/Admin Vacancy 29 Hours (Maternity Cover)

Broom Leys Surgery are seeking an Admin Receptionist to join our busy and hard-working Patient Services Team to cover maternity Leave for 12 months.

Main duties of the job

We require the candidate to have a friendly efficient customer service approach, be enthusiastic and computer literate.

Experience in General Practice or SystmOne would be an advantage for this role, however training will be given to the right candidate.

The successful candidate will provide a range of administration duties such as

• Project a positive, professional and welcoming image to patients and other visitors, either in person or on the telephone.
• Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Completing tasks relating to patients and communicating with them in an efficient way
• Adding patient correspondence onto the clinical system and coding data.
• Processing repeat prescriptions in accordance with practice guidelines.
• Support the practice QOF and QIPP strategy.

About us

We are a supportive and friendly team with a patient focused ethos, our team includes 1 Partner 4 Salaried General practitioners 1 Practice Pharmacist, 3 Nurse Practitioners, 1 Nurses, 2 Healthcare assistants and excellent support staff.

Our Practice has approximately 8,000 patients; we are repeatedly high quality target achievers (QOF, QIPP and Enhanced Services) and are paper light.

Job description

Job responsibilities

Job summary:

The purpose of the role is to:

• Project a positive, professional and welcoming image to patients and other visitors, either in person or on the telephone
• Offer general assistance to the practice team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the practice, support the clinical staff and other members of the practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:

• Maintaining and monitoring the practice appointments system.
• Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Receive, assist and direct patients to the appropriate service or healthcare professional in a courteous and practical way
• Processing incoming correspondence
• Completing tasks relating to patients and communicating with them in an efficient way
• Adding patient correspondence onto the clinical system and coding data.
• Computer data entry, processing and recording information in accordance with practice procedures.
• Filing and retrieving medical records.
• Processing repeat prescriptions in accordance with practice guidelines.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Providing clerical assistance to practice staff as required.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Act as a chaperone if requested.
• Support the practice QOF and QIPP strategy.
• Adhere to the information governance requirements of the NHS at all times
• To carry out ad-hoc duties as requested.

This list of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the Practice.

Person Specification

Qualifications

Essential

• Good standard of secondary education to GCSE level or equivalent.

Desirable

• Qualification in reception office work

Experience

Essential

• Experience of working in General Practice
• Customer Service Skills
• Excellent IT skills knowledge of MS office
• Call handing
• Good numeracy skills
• Ability to prioritise and manage a workload
• Well organised with good time management
• Interpersonal skills
• Problem solving skills
• Excellent communication skills (written and Oral).
• Ability to make decisions, use own initiative
• Self-motivated and reliable
• Ability to work under pressure
• Well organised with good time management.
• Able to work as part of a team.
• Confidentiality

Desirable

• Experience of SystmOne software
• Experience of clerical and administrative work.

Employer details

Employer name

Broom Leys Surgery

Address

Broom Leys Road

Coalville

Leicestershire

LE67 4DU

Employer's website

https://broomleyssurgery.co.uk/

Admin Receptionist

Broom Leys Surgery

The closing date is 08 March 2021

Job overview

Temporary Part Time Receptionist/Admin Vacancy 29 Hours (Maternity Cover)

Broom Leys Surgery are seeking an Admin Receptionist to join our busy and hard-working Patient Services Team to cover maternity Leave for 12 months.

Main duties of the job

We require the candidate to have a friendly efficient customer service approach, be enthusiastic and computer literate.

Experience in General Practice or SystmOne would be an advantage for this role, however training will be given to the right candidate.

The successful candidate will provide a range of administration duties such as

• Project a positive, professional and welcoming image to patients and other visitors, either in person or on the telephone.
• Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Completing tasks relating to patients and communicating with them in an efficient way
• Adding patient correspondence onto the clinical system and coding data.
• Processing repeat prescriptions in accordance with practice guidelines.
• Support the practice QOF and QIPP strategy.

About us

We are a supportive and friendly team with a patient focused ethos, our team includes 1 Partner 4 Salaried General practitioners 1 Practice Pharmacist, 3 Nurse Practitioners, 1 Nurses, 2 Healthcare assistants and excellent support staff.

Our Practice has approximately 8,000 patients; we are repeatedly high quality target achievers (QOF, QIPP and Enhanced Services) and are paper light.

Job description

Job responsibilities

Job summary:

The purpose of the role is to:

• Project a positive, professional and welcoming image to patients and other visitors, either in person or on the telephone
• Offer general assistance to the practice team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the practice, support the clinical staff and other members of the practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:

• Maintaining and monitoring the practice appointments system.
• Processing telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Receive, assist and direct patients to the appropriate service or healthcare professional in a courteous and practical way
• Processing incoming correspondence
• Completing tasks relating to patients and communicating with them in an efficient way
• Adding patient correspondence onto the clinical system and coding data.
• Computer data entry, processing and recording information in accordance with practice procedures.
• Filing and retrieving medical records.
• Processing repeat prescriptions in accordance with practice guidelines.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Providing clerical assistance to practice staff as required.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Act as a chaperone if requested.
• Support the practice QOF and QIPP strategy.
• Adhere to the information governance requirements of the NHS at all times
• To carry out ad-hoc duties as requested.

This list of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the Practice.

Person Specification

Qualifications

Essential

• Good standard of secondary education to GCSE level or equivalent.

Desirable

• Qualification in reception office work

Experience

Essential

• Experience of working in General Practice
• Customer Service Skills
• Excellent IT skills knowledge of MS office
• Call handing
• Good numeracy skills
• Ability to prioritise and manage a workload
• Well organised with good time management
• Interpersonal skills
• Problem solving skills
• Excellent communication skills (written and Oral).
• Ability to make decisions, use own initiative
• Self-motivated and reliable
• Ability to work under pressure
• Well organised with good time management.
• Able to work as part of a team.
• Confidentiality

Desirable

• Experience of SystmOne software
• Experience of clerical and administrative work.

Employer details

Employer name

Broom Leys Surgery

Address

Broom Leys Road

Coalville

Leicestershire

LE67 4DU

Employer's website

https://broomleyssurgery.co.uk/

PCN Workforce Manager

North West Leicestershire GP Federation

The closing date is 28 February 2021

Job overview

We are looking for a PCN Workforce Manager to support the North West Leicestershire Primary Care Network with the recruitment, on boarding, deployment and management of clinical staff identified as per the PCN Additional Roles Reimbursement Scheme.

Main duties of the job

You will be responsible for the recruitment, on boarding, deployment and management of clinical staff identified by the national PCN Additional Roles Reimbursement Scheme across our 12 North West Leicestershire GP Practices. Enabling the timely and efficient recruitment and allocation of new roles within this scheme, ensuring roles are successfully embedded into the PCN. To do this you will be familiar with the ARRS scheme and the PCN DES. It's an incredibly exciting time for General Practice and this role gives us the opportunity to give patients access to a multi-disciplinary team from their own practice.

About us

The North West Leicestershire GP Federation consists of 12 GP Practices covering 109,000. The GP Federation operates the North West Leicestershire Primary Care Network.

We are a forward-thinking, cohesive team committed to giving our patients the best possible, local healthcare. You will be joining an established team, with a proven track-record of delivering for our patients. We want a pro-active, experienced manager to join the team and support the PCN agenda.

Job description

Job responsibilities

The Post Holder will be responsible for the recruitment, on boarding, deployment and management of clinical staff identified by the national PCN Additional Roles Reimbursement Scheme across our 12 North West Leicestershire GP Practices covering 109,000 patients. Enabling the timely and efficient recruitment and allocation of new roles within this scheme, ensuring roles are successfully embedded into the PCN.

Understand the different clinical roles available as part of the scheme and how they can supplement the General Practice workforce. Advise the Federation Management and GP Practices of future developments within the national PCN contract.

Utilising the Federation HR provider to produce Contracts of Employment, ensuring mandatory training is completed, and annual leave is recorded and monitored. Working closely with Practices to ensure employees are supported, developed and deployed where needed to support the PCN agenda.

Have experience of working within a General Practice workforce, and be able to advise our 12 GP Practices. Will understand the different clinical roles available as part of the scheme and how they can supplement General Practice workforce.

To monitor the North West Leicestershire PCN Additional Roles budget to ensure that the PCN is maximising and not exceeding the funding available. Be able to prepare reports for the Federation Directors and Federation Management Team advising expenditure and deployment of staff.

Please refer to the full Job Description file for this role.

Person Specification

Experience

Essential

• - Knowledge of working in an administrative/business environment to include projects, HR and finance.
• - Knowledge and experience of the ARRS scheme and the PCN DES.
• - Experience of working in General Practice/PCNs or CCGs.
• - Experience of managing teams including HR, Recruitment and Performance Management.
• - High level of interpersonal influencing and negotiation skills.
• - Ability to analyse/interpret and collate data and produce timely reports.
• - Able to work under pressure and to meet deadlines.
• - Excellent written and verbal communication skills.
• - IT literate and proficient in the use of Microsoft packages to include Word, Excel and PowerPoint.
• - Work effectively independently and as a team member.

Other

Essential

• - A self-motivated Individual
• - Adaptable
• - Ability to manage and prioritise own workload

Desirable

• - Full Driving Licence

Qualifications

Essential

• - Degree level education or Management Qualification In the absence of suitable qualification, suitable management experience would be considered.

Employer details

Employer name

North West Leicestershire GP Federation

Address

Whitwick Health Centre

67 North Street

Whitwick

Leicestershire

LE67 5HX

Employer's website

https://www.nwlgpfederation.co.uk

Social Prescriber - Greater Derby PCN

Alexin Healthcare CIC

The closing date is 26 February 2021

Job overview

Greater Derby Primary Care Network (PCN) supports patients in Derby from 11 practices across the city and has an exciting opportunity for a Social Prescriber to lead and help develop the team. If you are a self-motivated individual whom likes a challenge then please read on!

Social prescribing empowers people to take control of their health and well being through referral to non-medical link workers who give time, focus on what matters to me with the person and take a holistic approach, connecting people to community groups and statutory services for practical and emotional support. Link workers also support existing groups to be accessible and sustainable and help people to start new community groups, working collaboratively with all local partners and volunteers.

Main duties of the job

You will be responsible for the day to day coordination and delivery of the service, from receiving referrals, carrying out appointments, follow up assessments and completing all administration and monitoring. You will also be working closely with local GP Surgeries.

To be successful in this role you will need to have a support or advice background and have an understanding of the needs relating to social isolation, low mood, physical activity general health and wellbeing. You will be organised, able to work independently and manage your time well to ensure you are able to meet challenging workloads. You will need to be confident using computers and in completing notes and spreadsheets to manage the coordination of the service.

It would be beneficial if the successful candidate was bilingual in Punjabi and Urdu.

About us

Alexin Healthcare CIC Limited is a large and successful GP Federation covering Southern Derbyshire, East & South East Staffordshire who are dedicated to delivering high quality health services to the community, improved patient experience and keeping Primary Care at the forefront of the NHS reforms.

The successful candidate will have a company pension, 25 days holiday plus bank holidays and training as required.

Job description

Job responsibilities

Key working relationships

GP Practices within the PCN

Practice Leaders (Partners and Practice Managers)

Clinical Commissioning Group (CCG) and NHSE

Primary Care Plus (PCP)

Responsibilities underpinning the role

To assist the PCN Director(s) and board in setting and realising the PCN vision, mission and business strategy

To play a role in the delivery of high quality primary health care services

Provide support to individuals, their families and carers to take control of their health and wellbeing, live independently and improve their health outcomes, as a key member of the PCN multi-disciplinary team.

Working under supervision of the core network member practices i.e. the GPs, practice managers and the Business Manager take referrals from the network practices.

To make and maintain contact with local health and wellbeing service providers and build a network and knowledge of referral routes to and from service providers, keeping a Directory of Service updated.

Refer people and/or introduce them to appropriate organisations in Derby and nationally (where appropriate) e.g. voluntary, statutory (local authority) and local NHS organisations.

To represent the PCN in cross organisation meetings when agreed e.g. locality/CCG meetings

Proactively identify and arrange locality-based wellbeing events to improve the general health of patients in the Network.

Co-ordinate training and development of PCN clinical team

Collate feedback / analysis data on behalf of the PCN to report to the PCN Board and CCG/NHSE as required

Role Delivery Specifics

Patient Care

• To undertake holistic assessments and co-design Health and Well-being Plans with individual patients
• To provide patients with continuity and a coordinated experience of care and remaining the point of contact throughout the individuals social prescription.
• Produce a simple personalised care plan to address the patients health and wellbeing needs by introducing or reconnecting people to community groups or statutory services.
• Identify when there is a need for urgent action or for a step-up in care and alert the relevant professional(s) .

Relationships & Communications

• To work with all leaders of PCN practices to develop positive, trusting and mutually beneficial relationships
• To be committed to the vision and values of the PCN and promote these both internally and externally.

Ensure effective communication is maintained within the Network

Maintain a working relationship with local health care providers (such as Primary Care Plus) to enable service delivery of mutual benefit

To establish and maintain effective liaison with stakeholders including health, voluntary, social and education resources, attending relevant meetings as necessary.

Inform and advise GPs and primary care staff as to the services available within the community and how and when patients can access them.

Work collaboratively with Derbyshire Community Health Services (DCHS)Care Co-ordinators to build a sustainable service for the patients

Organisational

• Work with the PCN Director and board for strategic and operational planning processes to support the PCNs objectives
• Support the PCN Directors and board with the writing of business and development plans as required
• Coordinate meetings for PCN working periodic board meetings and ad hoc project meetings as required regarding Social Prescribing

IM&T

Maintain a SystmOne / EMIS templates to ensure accurate and detailed clinical data is entered into the patient record in a standardised way.

To keep records of your work and adhere to confidentiality, information sharing protocols and provide monitoring information as required.

Provide comprehensive outcome focused reports detailing the progress of the service

To ensure the integrity of the operational systems

Training/Education

• To train and develop GPs and primary care health teams knowledge on how to identify patients suitable for social prescribing service referral and to keep the service at the forefront of clinicians minds by means of being present at MDTs, social media, regular updates, practice meetings etc.
• Organise PCN events e.g. Educational Events for both staff and patients
• To undertake regular training to extend and update own knowledge of health and wellbeing issues.

Person Specification

Qualifications

Essential

• Good standard of education

Experience

Essential

• Good general knowledge of the work and value of the UK Voluntary and Community Sector.
• An understanding of social prescribing models.
• Ability to develop strong working relationships both internally and externally to the PCN
• Strong organisational skills
• Understand, process and disseminate information from various sources in relation to the role
• Complete administration tasks effectively and accurately
• Excellent written and verbal communication and IT skills
• Proficient in the use of IT e.g. Word, Excel, Powerpoint
• Experience of managing a caseload of clients
• Proven ability to provide advice and support to clients
• Able to work with clients on a 1:1 basis.
• Worked with other groups and agencies to provide joined up services

Desirable

• Knowledge of local voluntary resources available to support social prescribing models
• Knowledge of NHS Clinical Systems
• Experience of working in a health or care environment.
• Production of individual care plans
• Familiar with Safeguarding
• Experience of working with vulnerable people

Other

Essential

• Must be able to prioritise own work
• effectively and be able to direct activities of others
• Adaptability, flexibility and ability to cope
• with uncertainty and change
• Professional calm and efficient manner
• Flexibility in terms of working to meet business needs

Employer details

Employer name

Alexin Healthcare CIC

Address

Unit 7 Derwent Business Centre

Clarke Street

Derby

DE1 2BU

Employer's website

https://www.alexinhealthcare.co.uk/

Treatment Room Nurse

Laurel House Surgery

The closing date is 28 February 2021

Job overview

To provide and maintain a high standard of nursing care, assisting and performing routine tasks related to patient care as directed by the nursing team and GPs following agreed clinical protocols in line with the latest evidence based guidelines. To attend and participate in Practice meetings.

Main duties of the job

Clinical Skills (Post holder will not initially be expected to have the experience in all these procedures. However they will be expected to train and develop further in all of the below):

Wound/ulcer care and undertaking Doppler measurements

Compression bandaging

Removal of Sutures/clips

Chaperoning duties

Urinalysis and sample management

ECGs

Peak Flow Readings

Venepuncture

Administration of Injectable medication as per PGD or PSD

Blood pressure measurements

Childhood and Adult immunisations administered as per PGD or PSD

Provide cervical cytology screening

Requesting basic pathology tests, for example bloods, urine culture, swabs

Health promotion

About us

Laurel House Surgery was originally founded by Dr McFee around 1910, followed by Dr McColl. As mentioned, the practice has a long history and providing care to the local community.

Since Laurel House's early days, the surgery has progressed and today offers a wide variety of facilities, including computer aided records - which help our busy practice operate efficiently and expert staff who aim to deliver high quality patient care.

We now have 9 Doctors, who employ a wide range of specially trained employees including Advanced Nurse Practitioners (ANPs), Physician's Associates (PA) and an Emergency Care Practitioner (ECP). The practiceaims to deliver a supportive working environment, one in which post-graduate education is supported and an ethos of working together as a collaborative team to deliver exceptional patient care.

Job description

Job responsibilities

General Duties to include:

Participation in administrative systems in the Practice

At all times there will be a need to maintain accurate records using EMIS system

Ensuring continuous and proactive approach towards meeting annual QoF targets and ensuring correct EMIS coding with nursing duties

Keeping up to date with communications via email within the surgery and externally

Any other delegated duties appropriate to the post.

Special Requirements of the Post:

An understanding, acceptance and adherence to the need for strict confidentiality.

Ability to use own judgment, resourcefulness and common sense.

A commitment to maintain a high professional standard of nursing care and keep up to date with all aspects of nursing care relevant to the post.

A commitment to ensure all Health and Safety requirements and Infection Control measures are met and to report any problems to the Nursing Manager or Assistant Practice Manager

A commitment to the effective use of Practice and NHS resources.

An awareness of own limitations and experience.

To work only in accordance with the NMC Code of Conduct and within the Scope of Professional Practice

To ensure timely revalidation of NMC

To have a written professional development plan and to maintain an up to date portfolio which meets the requirements of registration with the NMC

Cooperate with annual appraisal meetings

Actively participate with nurse meetings

Membership of the RCN or other Nursing Union

Information Resources

Record and maintain full and accurate manual and electronic records

Comply with the requirements of the Data Protection Act / GDPR

Use technology and appropriate software packages to deliver high quality care across a range of areas.

To participate in carrying out clinical audit and research in relation to patient care and nursing practice, which will help to attain and demonstrate the high standard of clinical practice.

Communication

Communicate effectively with patients and carers and recognise people's need for alternative methods of communication and respond accordingly. This may include telephone consultations.

Communicate effectively with the nursing team, GPs, Practice Manager, Reception staff and other members of the Practice Team.

Establish and maintain good liaison with other agencies to meet patient needs.

Equality and Diversity

Support the equality, diversity and rights of patients, carers and colleagues.

Have the skills and know the policies to:

Recognise the importance of peoples rights and interpret them in accordance with practice procedures, policies and current legislation.

Respect privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behave in a manner that is welcoming, non-judgmental and respects circumstances, feelings, priorities and rights.

Health and Safety

Ensure that the working environment is as safe as possible and complies with organisational, professional and legal requirements and report and act on risks identified.

Use the personal security systems within the workplace according to practice guidelines.

Apply infection-control measures within the practice according to local and national guidelines.

Confidentiality

Maintain confidentiality of information relating to patients, carers, practice staff and other healthcare workers.

Maintain confidentiality of information regarding the business of the practice.

Personal and Professional Development

Participation in an annual individual performance review, and take responsibility for continuing professional development to ensure that up to date evidence based knowledge and competence in all aspects of the role is maintained.

Disseminate learning and information to other team members in order to share good practice and inform others about current and future developments.

Maintain a record of own personal and professional development.

Following training, be prepared to undertake new responsibilities relevant to patient need and agreed guidelines with continuing support through mentoring or other similar scheme as needed.

Person Specification

Qualifications

Essential

• Registered General Nurse (RGN)

Desirable

• Practice Nurse experience (desired but not essential)
• Chronic Disease experience (not essential)

Experience

Essential

• Past experience working within a nursing team

Desirable

• Past experience working or knowledge of general practice

Employer details

Employer name

Laurel House Surgery

Address

12 Albert Road

Tamworth

B79 7JN

Employer's website

https://laurelhousesurgery.co.uk/