We are looking for an experienced Leadership and Team Development Manager to join us in this exciting new role. You will be working with the Head of Leadership, Succession Planning and Talent Management to enable the growth of leadership and management capabilities and the development of teams whilst supporting business transformation and improving performance to help embed the vision and values of the organisation.
You will have professional knowledge at masters level gained through your experience within OD or Learning & Development working and ideally hold membership with the CIPD. You will have up to date knowledge and an understanding of good practice in team development and embedding organisational culture alongside leadership training. You will have experience of designing and delivering internal training programmes across a diverse audience. Experience of working with tools such as MBTI or Belbin would be an advantage.
You will have strong relationship building skills, be an excellent communicator and a tenacious, resilient problem solver. You have proven experience of analysing the gap between desired and current team state and use this knowledge to design and plan the solutions to bring about the desired change. You are open and curious, listening to feedback from others and adjust your plans based on challenges that arise along the way.
You will be part of a small Leadership team work working collaboratively with the wider L&D and HR Teams. You will be based within the Academy at the Great Western Hospital, but expected to provide a service across the whole organisation which includes the community and primary care teams, helping to deliver on the Trust wide leadership principles and leadership framework.
1. Support the development of management and leadership capacity at all levels, through the implementation of the Trusts Leadership Behavioural Framework and 360 degree feedback process.2. To identify opportunities for performance improvement, undertaking internal diagnosis, process/system reviews in order to understand barriers and possible solutions.3. To design, develop and facilitate internal training for a variety of audiences ensuring that sessions are well structured, relevant and evaluated.4. Work closely with internal stakeholders, and external providers in the design, development and evaluation of leadership activities and programmes.5. To support the Trusts approach to talent management and succession planning and to coordinate the contributions of key stakeholders and administration of Talent Boards to ensure effective implementation which meets the needs of an integrated organisation.
Full duties outlined in the attached Job Description
Great Western Hospital NHS FT
Great Western Hospital
Marlborough Road
Swindon
SN3 6BB
Role Purpose: |
The purpose of this role is to own and develop the training plan & training team for the Division in all sites. The Manager will work with the training team to develop training to equip new and existing employees with the knowledge, practical skills and motivation to carry out their own job roles to the highest possible standards. |
Key Responsibilities: |
· Engaging key stakeholders and subject matter experts in driving a learning culture and securing continuous professional development · Designing, delivering & evaluating development paths for the management teams in line with initiatives · Managing the learning cycle and the development of new and existing talent, including inductions, academies & soft skills development · Ensure e-learning (MYLEX) is completed by all on an annual basis, clear reporting to be available to demonstrate completion. · Communicating successes, gaps, risks and designing training solutions in line with regulatory requirements, commercial needs, consumer outcomes and people development best practice · Planning learning initiatives and strategic actions to provide continuous improvement to the competencies, efficiency and effectiveness of the business · Establishing procedures and processes to consistently monitor staff performance, compliance, training outcomes & needs · Coordinating and tactfully maximising training and coaching resources · Promoting and championing an innovative approach to professional & personal development, in line with personal and core company values. · Create and maintain the induction and department specific cross training programmes. · Deliver and manage inductions in order to provide all new starters with the necessary knowledge of insurance, regulatory requirements and the relevant platforms. · Conduct any cross training sessions consistently to suit business needs. · Create updates, provide training to all areas of the business on changes and new processes. · Liaise with all departments to ensure all materials are up to date and approved to cover the requirements of all areas of the business and to comply with regulatory guidelines. · Assist the line managers with the new starter and cross training sign off process and complete a handover with the necessary audit trails in line with business needs and FCA guidelines. · Monitor the trainee development and provide feedback to the appropriate management team accordingly. · Continuously evaluate all employees, with the assistance of their line managers, both within the training period and post training, to enable the company to gage the effectiveness of training processes and to gage the impact these have on the business. · Identify any follow up training programmes, workshops, one to one sessions required and manage training/coaching needs. · Create necessary workshops and provide additional training. · Meet deadlines. · Understand and apply all company policies and procedures to ensure service standards are met in accordance with SLA and FSA requirements. · Understand and apply all legal, regulatory, information security and compliance requirements. · Understand and adopt a Treating Customers Fairly approach to all aspects of day-to-day work. · Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image · Develop and maintain a competent level of technical, product and system knowledge to support all internal and external departments · Operate within own area of accountability, proactively escalating issues and seeking guidance · Commit to own personal development · Provide support and guidance to others as required. · To undertake other reasonable responsibilities and projects as instructed by their line manager · Promote and commit to company culture
|
Key Skills and Knowledge |
Essential skills and knowledge:
· Understand Regulatory responsibilities with FCA, PRA and other regulators. · Passionate about the successful development of existing and new starting agents · Effective role playing knowledge/skills · Good communication skills at all levels · Strong team player · Ability to remain motivated in a changing working environment · Good keyboard skills and knowledge of Microsoft packages such as Word and Excel · Ability to work on own initiative
Desirable skills and knowledge: · Experience of a leading a training environment · Knowledge of insurance products and principals · Experience of training call centre operatives |
Competencies | Descriptor | Essential / Desirable |
Analytical & Creative Thinking | Able to analyse information and ensure it is relayed in a timely and coherent manner | Essential |
Commercial Focus | Applies commercial principles, considers issues and activities in terms of cost, profit and added value in the business environment.
| Essential |
Communication Skills | Communicates effectively and enthusiastically with customers and colleagues.
| Essential |
Customer Focus | Understands and responds to the needs of the customer, finds out what makes a difference to them and works to build a positive relationship. | Essential |
Team Working | Works in a positive and supportive way with colleagues across the organisation to achieve the best results.
| Essential |
Result Focussed | Able to drive self and others to achieve high standards and maximum success.
| Essential |
Our client in London is currently seeking a highly experienced and motivated Scaled Training Programs Manager.
This will be a 12 month contract with possibility of extension.
Role Objective:
Maximize Partner Manager effectiveness by determining and developing training programs that drive outstanding Partner engagement.
The Partnerships team works at the essential intersection between products and partners. They build relationships to help the company deliver the products people need to stay connected, and help their partners succeed using product tools and services. They do this every day, around the world, across over 30+ business lines - including news publishers, game developers, media companies, financial institutions, public figures and more. As the future of work comes into focus, Partnerships plays an ever more essential and exciting role.
Our client is looking for an exceptional Training Manager to join the Partnerships Learning & Enablement team. The Partnerships mission is to drive value for their Partner network enabling them to leverage company products and services to drive their business. To ensure the client consistently delivers the best experience to their Partners, the Training Manager will develop and deliver high-impact training programs that enables the Partner managers to increase effectiveness.
In this role you will be joining a highly dynamic Partnerships Enablement team and have impact across a wide number of different organisations within company. You will drive programs that help frontline teams become better at managing and developing Partner relationships while adding value. You will be passionate about training and the impact upskilling individuals has within organisations.
RESPONSIBILITIES:
- Liaise with organisations across the company to determine enablement needs and skills gaps
- Develop effective training programs that close gaps and elevate the skillsets of frontline teams
- Work collaboratively with HR to develop competency models to level set expectations
- Work closely with cross functional teams, e.g. Product Marketing, Sales Operations, Business Leads, to ensure alignment and adoption of training programs
- Increase visibility and adoption of training programs through effective communication plans across multiple channels ensuring a wide reach
- Create engaging training content to support programs where applicable such as training decks, knowledge assessments, interactive features and more
- Investigate and repurpose existing training to ensure minimal to zero duplication of effort
- Deliver training sessions/workshops in an engaging, clear and concise way online and in-person
- Scale training programs by working with design teams to develop e-learning modules
- Develop a training catalogue that can be made available across organisations
- Track and analyse program effectiveness aligned to program objectives, reporting these consistently in leadership forums
- Create a system/process for gathering new training requests and feedback on executed programs continually making improvements where required
- Leverage internal tools available to drive training while also making recommendations to improve training infrastructure and processes
- Maintain a keen understanding of training trends, developments and best practices
EXPERIENCE & QUALIFICATIONS:
- 7+ years experience in developing and delivering sales training programs
- 3+ years experience working in technology/Internet industry
- Bachelor's degree or equivalent
SKILLS & PERSONAL ATTRIBUTES:
- Commercial acumen - Harbour strong commercial acumen, empathy and credibility to best align with business stakeholders
- Analytical - Inquisitive nature utilizing discovery methods and data (surveys, focus groups) to diagnose pain points
- Creativity - Creative problem solving and solutioning skills to remove bottlenecks and develop programs that drive impact
- Self-starter - Highly self motivated and driven to deliver exceptional results in an autonomous environment
- Presentation - Confident, highly engaging speaker with flawless presentation skills
- Communication - Excellent communication and active listening skills across different channels - written and verbal
- Project management - Strong project management skills from planning, execution and tracking against results
- Precision - Excellent attention to detail, thoroughness and accuracy in all aspects of work
BENEFITS:
Kennedys is looking for a Legal Training and Development Manager to join our Knowledge Management team. The successful person will deliver training solutions to meet the needs of Kennedys UK based lawyers. As a core component of the role, you will work across the practice area teams to identify their legal technical training needs and identify and work with training providers to develop an ongoing programme of training. Although the main focus of the role is on provision of training for the UK, the successful person will also play a strategic role in supporting on training best practice in Kennedys international offices and work with lawyers and business services professionals across all of Kennedys globally.
Team
This role sits within Kennedys Knowledge Management team who collaboratively work together to ensure that Kennedys lawyers have access to the knowledge, information and training they need in order to be able to deliver an excellent service to clients.
The Knowledge Management team deliver to three service areas – knowledge services; information services; legal training services and the team is made up of professionals with expertise in each of those areas - Knowledge Lawyers, Library & Information Professionals and this Legal Training & Development Manager role, which is supported by the team’s Knowledge Management Administrator. This small team work together across these three service areas to ensure a joined up service to our lawyers across knowledge, information and training, and to collectively support and facilitate a global knowledge culture across the firm.
The team is based in London.
Key Responsibilities
Required experience
About Kennedys
Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,200 people worldwide across 42 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.
Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.
We’re a fresh-thinking firm, and we’re not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.
What do we have to offer?
We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you’ll be involved in exciting and stimulating work, where your input will make a difference.
Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable,straightforward, supportive and distinctive. Our values are at the core of who we are and what make us a great firm to work with and for.
We develop careers in an innovative and collaborative global environment, with our values at the core. We believe that supporting individual growth and development puts us in the best position to attract and retain talented individuals. Regardless of role or level, everyone has access to virtual learning to help you develop your skills, wherever you are in the world. A variety of other exciting opportunities are available including secondments to clients and our global offices as well as a comprehensive benefits package (details are available upon request).
We’ve created a culture based on client service, professional excellence, hard work and trust. We deeply value the relationships we build with our clients and we know that they value our warm, friendly human approach. We are here to provide answers, recommendations, strategy and tactics.
Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.
DownloadDate added: Monday, 04 April 2016
Closing date: Wednesday, 04 May 2016
Regional office:Head Office
Location: National
Job Type: HR
Download:Customer Services Training Manager
Our Customer Services teams across the UK play a key role in our customer journey. They are the key touch point between sale and completion on every Taylor Wimpey property. They are also vital in the post completion process and ensuring our customers are comfortable and happy with their new home.
What sits behind these successful customer facing teams is a best in class training setup. With over 230 staff nationally it is important they are all inducted, trained and developed in a way that will enhance and continuously improve Taylor Wimpey’s Customer care strategy.
The Role:
The Person:
In order to be successful in this role you must be able to prove eligibility to work in the UK.
The Company:
Taylor Wimpey is a FTSE 100 business and one of the largest residential developers in the UK, building new homes and communities across England, Scotland and Wales.
Our vision is to become the UK’s leading residential developer for creating value and delivering quality. We build over 10,000 homes each year, from one-bedroom apartments to six-bedroom houses all across the country.
Our people are passionate about the house building industry and about our customers. Culturally we pride ourselves in having a diverse work force with an opportunity to grow a career in a variety of environments. We look to develop our people in the skills and areas they are most interested in so if you are looking to join a thriving company going through an exciting period then please get in touch.
You can no longer apply for this vacancy.
Job Type
Full Time
Posted
2 days ago
We are looking for an experienced Leadership and Team Development Manager to join us in this exciting new role. You will be working with the Head of Leadership, Succession Planning and Talent Management to enable the growth of leadership and management capabilities and the development of teams whilst supporting business transformation and improving performance to help embed the vision and values of the organisation.
You will have professional knowledge at masters level gained through your experience within OD or Learning & Development working and ideally hold membership with the CIPD. You will have up to date knowledge and an understanding of good practice in team development and embedding organisational culture alongside leadership training. You will have experience of designing and delivering internal training programmes across a diverse audience. Experience of working with tools such as MBTI or Belbin would be an advantage.
You will have strong relationship building skills, be an excellent communicator and a tenacious, resilient problem solver. You have proven experience of analysing the gap between desired and current team state and use this knowledge to design and plan the solutions to bring about the desired change. You are open and curious, listening to feedback from others and adjust your plans based on challenges that arise along the way.
You will be part of a small Leadership team work working collaboratively with the wider L&D and HR Teams. You will be based within the Academy at the Great Western Hospital, but expected to provide a service across the whole organisation which includes the community and primary care teams, helping to deliver on the Trust wide leadership principles and leadership framework.
1. Support the development of management and leadership capacity at all levels, through the implementation of the Trusts Leadership Behavioural Framework and 360 degree feedback process.2. To identify opportunities for performance improvement, undertaking internal diagnosis, process/system reviews in order to understand barriers and possible solutions.3. To design, develop and facilitate internal training for a variety of audiences ensuring that sessions are well structured, relevant and evaluated.4. Work closely with internal stakeholders, and external providers in the design, development and evaluation of leadership activities and programmes.5. To support the Trusts approach to talent management and succession planning and to coordinate the contributions of key stakeholders and administration of Talent Boards to ensure effective implementation which meets the needs of an integrated organisation.
Full duties outlined in the attached Job Description
Great Western Hospital NHS FT
Great Western Hospital
Marlborough Road
Swindon
SN3 6BB