customer support representative jobs

Near home counties
346Jobs Found

346 jobs found for customer support representative jobs Near home counties

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Senior Customer Support Representative

Not For Profit People

London, London
Today
London, London
£25k - £28k Per Year
Today
£25k - £28k Per Year

Senior Customer Support Representative

We are looking for a friendly and organised individual with a commitment to outstanding customer service to be the first point of contact for the organisations customers. This is an exciting opportunity for a Senior Customer Support proffesional to build on their customer experience within an excellent team.

Position: Senior Customer Support Representative

Location: Flexible as homeworking supported

Salary: £25-28k dependent on experience

Hours: Full-time

Duration: 12 months Fixed Term Contract (becoming permanent if funding allows)

Benefits: 25 days' annual leave plus bank holidays and 5% Employer pension contribution

Closing Date: 21st March 2021

Final Interview Date: Interviews will be taking place on a rolling basis so avoid early to avoid disappointment.

About the Role

Working closely with colleagues from across the organisation, the successful applicant will take ownership of customer service queries at the charity, nurturing customers who need help, technical support or have questions and queries about the range of products and services. This role is key to the day-to-day running of the Boxall Profile Online and services providing specialist support to schools.

In particular, the Senior Customer Support Representative will be responsible for ensuring that customers receive outstanding service by:

  • Delivering a cohesive approach to customer support across channels such as email, phone, helpdesk, help centre, social media, etc.
  • Providing customer support for Boxall Online Profile
  • Closely managing customer support queries to avoid and eliminate backlogs
  • Continuously improving customer support through optimising systems and processes
  • Listening to customers and analysing trends to improve customer service

About You

We are looking for an agile, committed and enthusiastic individual, capable of absorbing information quickly, and able to handle a diverse workload in order to meet the fast pace of the organisation. The ideal candidate will be a self-starter with a commitment to outstanding customer service, and the strong communication and problem-solving skills needed to work well with a small team in a dynamic working environment.

The role requires an individual who has a strong track record of customer support and experience of working hands-on with helpdesk/ticketing systems to manage queries effectively. Where an individual lacks specific experience of working in a particular area they would be expected to demonstrate evidence to support their potential to do so and an understanding of the factors that will drive success.

You will have:

  • Solid experience of customer support and customer service using helpdesk/ticketing systems
  • Experience of improving customer service and optimising tools and workflows to deliver better outcomes
  • Strong organisational skills with the ability to multitask and manage time effectively
  • Excellent telephone manner, and professional presentation at all times
  • Excellent written and verbal communication skills
  • Good attention to detail, and the ability to keep accurate records and work at pace
  • Ability to work to deadlines and prioritise customer queries effectively
  • Ability to listen to customers and colleagues with empathy, to think critically and solve and escalate problems appropriately
  • Ability to manage a fast-paced, unpredictable workload with professionalism and enthusiasm
  • Enthusiasm for digital solutions and a customer-focused mindset

Applicants are asked to provide a current CV and 2-page covering letter outlining evidence against the essential criteria in the job description, clearly identifying the skills and experiences applicable to the role.

A satisfactory basic Disclosure and Barring Service (DBS) check will be a requirement once a conditional offer of employment is made to successful candidates.

In Return...

Work for an organisation with excellent work life balance policies, where flexible working is promoted and the culture of the organisation is to nurture staff through effective leadership and excellent team working.

About the Organisation

With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances. The charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. Whether it is delivering certified training, supporting whole-school or authority-wide nurturing schools approach or promoting evidence-based research, the charity is providing quality support and resources to make nurturing provision a reality for pupils across the UK and beyond.

Other roles you may have experience of could include Customer Service, Senior Customer Service, Customer Support, Senior Customer Support, Customer Experience, Helpdesk, Help Desk, Digital Customer Support, Online Customer Support.

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Appointment setter

Mason & Wake Ltd

London, London
Today
London, London
£25k - £45k Per Year
Today
£25k - £45k Per Year

 A fast-growing business that helps recruitment & search business owners generate leads and increase sales. 

The company is looking at recruiting a Top Performing ‘Appointment Setter.’  

This is a home-based role. Smart casual dress code is required as occasionally you may be on camera. We are an inclusive culture that celebrates a diverse workforce. 

Positive reinforcement is also encouraged to promote a strong employee morale. 

For the last 15 years, we have coached thousands of staffing, recruitment and search firms worldwide on how to win more sales with a proven and predictable client attraction system consistently.

 

 Now you have the opportunity to be a part of that and help take us to the next level.

 

Role: APPOINTMENT SETTER

Location: Remote/Home-based

Compensation: Commission only with earning potential up to £28K ($39K) - £40K ($56K) per year. 

 

This is a perfect role for driven individuals committed to getting the best results for the client. You must have experience in connecting with prospects and guiding them to the right solution for them. The good news is you will be coached continuously and trained in improving the results you get.  The workload will be part-time and is on a self-employed basis.

 

The role…

 

Place Outbound Calls

You will receive lists of warm prospects, and you will be responsible for calling these prospects to book a sales meeting for the Sales Advisors. These calls will determine prospective clients' overall interest and eliminate clients who aren't interested. 

 

Social media messaging

You will be responsible for reaching out to warm prospects via LinkedIn, Facebook and text, with the purpose of qualifying and booking meetings.

 

Email Clients

You may also use email to contact prospects, to answer any questions, schedule meetings with Sales Advisors, or reschedule meetings as needed.

 

Keep Accurate Records

When you contact prospective clients and talk to them about the services, you will need to keep accurate records of each conversation. 

 

Essential Experience 

  • Proven experience as an ‘Appointment Setter,’ Sales Representative, Customer service or similar, will be advantageous.
  • Computer literate.
  • Top-notch interpersonal skills.
  • Outstanding listening skills and attention to detail.
  • Excellent phone etiquette.
  • Comfortable on LinkedIn, Facebook and text messaging.
  • Driven with a can-do attitude. 
  • Strong command of English, both written and verbal.
  • Keen on self-improvement and is coachable.

Closes on 2nd March 2021

 

 

 

 

 

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Norwegian speaking Customer Support Representative

Language Matters

North West London, London
4 days ago
North West London, London
£24k - £25k Per Year
4 days ago
£24k - £25k Per Year

One of the largest medical technology companies in the world has an exciting vacancy for a Norwegian speaker to join their customer support team in North West London. The successful applicant will be responding to enquiries from customers concerning medical devices and services in a helpful, professional and emphatic manner. This position would be ideal for someone who is motivated by customer service and has experience in or knowledge of the healthcare industry and medical devices.
The company is currently working from home (WFH) until May 2021 and the client provides all necessary equipment, onboarding and training to be able to work remotely for the time being. Thereafter, the role will be based in North West London where you will be able to work closely together with the multinational team.
Your responsibilities will include:
  • Delivering exceptional customer service and product support via telephone and email across the Norwegian market
  • Demonstrating empathy, patience and resilience while safely assisting customers
  • Ensuring that all enquiries via telephone and email are being responded to in a timely manner
  • Maintaining knowledge of the system and products by keeping up to date and providing guidance and advice on the products and services

About you:
In order to succeed in this role, you should have a customer-focused approach and be fluent in Norwegian and English, both written and spoken. This is an exciting role for a passionate, dedicated and motivated Customer Support Representative to be involved in a growing customer support team where you will gain invaluable experience working in a medical technology company. In return, you will receive great additional benefits and a very generous holiday package - reach out to us today to find out more details!
Profile:
  • Required to be fluent in Norwegian to a native level, both written and spoken
  • Fluency in English, both written and spoken
  • Previous experience in a customer service, customer support or help desk role would be desirable
  • Experience with or knowledge of medical equipment and an interest in the healthcare industry is a plus

To apply, please send your CV in English and in Word format to Hampus.
languagematters is acting as an employment agency in relation to this vacancy.
L
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Finnish speaking Customer Support Representative

Language Matters

North West London, London
4 days ago
North West London, London
£24k - £25k Per Year
4 days ago
£24k - £25k Per Year

One of the largest medical technology companies in the world has an exciting vacancy for a Finnish speaker to join their customer support team in North West London. The successful applicant will be responding to enquiries from customers concerning medical devices and services in a helpful, professional and emphatic manner. This position would be ideal for someone who is motivated by customer service and has experience in or knowledge of the healthcare industry and medical devices.
The company is currently working from home (WFH) until May 2021 and the client provides all necessary equipment, onboarding and training to be able to work remotely for the time being. Thereafter, the role will be based in North West London where you will be able to work closely together with the multinational team.
Your responsibilities will include:
  • Delivering exceptional customer service and product support via telephone and email across the Finnish market
  • Demonstrating empathy, patience and resilience while safely assisting customers
  • Ensuring that all enquiries via telephone and email are being responded to in a timely manner
  • Maintaining knowledge of the system and products by keeping up to date and providing guidance and advice on the products and services

About you:
In order to succeed in this role, you should have a customer-focused approach and be fluent in Finnish and English, both written and spoken. This is an exciting role for a passionate, dedicated and motivated Customer Support Representative to be involved in a growing customer support team where you will gain invaluable experience working in a medical technology company. In return, you will receive great additional benefits and a very generous holiday package - reach out to us today to find out more details!
Profile:
  • Required to be fluent in Finnish to a native level, both written and spoken
  • Fluency in English, both written and spoken
  • Previous experience in a customer service, customer support or help desk role would be desirable
  • Experience with or knowledge of medical equipment and an interest in the healthcare industry is a plus

To apply, please send your CV in English and in Word format to Hampus.
languagematters is acting as an employment agency in relation to this vacancy.
N
N

Senior Customer Support Representative

Not For Profit People

London, London
Today
London, London
£25k - £28k Per Year
Today
£25k - £28k Per Year

Senior Customer Support Representative

We are looking for a friendly and organised individual with a commitment to outstanding customer service to be the first point of contact for the organisations customers. This is an exciting opportunity for a Senior Customer Support proffesional to build on their customer experience within an excellent team.

Position: Senior Customer Support Representative

Location: Flexible as homeworking supported

Salary: £25-28k dependent on experience

Hours: Full-time

Duration: 12 months Fixed Term Contract (becoming permanent if funding allows)

Benefits: 25 days' annual leave plus bank holidays and 5% Employer pension contribution

Closing Date: 21st March 2021

Final Interview Date: Interviews will be taking place on a rolling basis so avoid early to avoid disappointment.

About the Role

Working closely with colleagues from across the organisation, the successful applicant will take ownership of customer service queries at the charity, nurturing customers who need help, technical support or have questions and queries about the range of products and services. This role is key to the day-to-day running of the Boxall Profile Online and services providing specialist support to schools.

In particular, the Senior Customer Support Representative will be responsible for ensuring that customers receive outstanding service by:

  • Delivering a cohesive approach to customer support across channels such as email, phone, helpdesk, help centre, social media, etc.
  • Providing customer support for Boxall Online Profile
  • Closely managing customer support queries to avoid and eliminate backlogs
  • Continuously improving customer support through optimising systems and processes
  • Listening to customers and analysing trends to improve customer service

About You

We are looking for an agile, committed and enthusiastic individual, capable of absorbing information quickly, and able to handle a diverse workload in order to meet the fast pace of the organisation. The ideal candidate will be a self-starter with a commitment to outstanding customer service, and the strong communication and problem-solving skills needed to work well with a small team in a dynamic working environment.

The role requires an individual who has a strong track record of customer support and experience of working hands-on with helpdesk/ticketing systems to manage queries effectively. Where an individual lacks specific experience of working in a particular area they would be expected to demonstrate evidence to support their potential to do so and an understanding of the factors that will drive success.

You will have:

  • Solid experience of customer support and customer service using helpdesk/ticketing systems
  • Experience of improving customer service and optimising tools and workflows to deliver better outcomes
  • Strong organisational skills with the ability to multitask and manage time effectively
  • Excellent telephone manner, and professional presentation at all times
  • Excellent written and verbal communication skills
  • Good attention to detail, and the ability to keep accurate records and work at pace
  • Ability to work to deadlines and prioritise customer queries effectively
  • Ability to listen to customers and colleagues with empathy, to think critically and solve and escalate problems appropriately
  • Ability to manage a fast-paced, unpredictable workload with professionalism and enthusiasm
  • Enthusiasm for digital solutions and a customer-focused mindset

Applicants are asked to provide a current CV and 2-page covering letter outlining evidence against the essential criteria in the job description, clearly identifying the skills and experiences applicable to the role.

A satisfactory basic Disclosure and Barring Service (DBS) check will be a requirement once a conditional offer of employment is made to successful candidates.

In Return...

Work for an organisation with excellent work life balance policies, where flexible working is promoted and the culture of the organisation is to nurture staff through effective leadership and excellent team working.

About the Organisation

With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances. The charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. Whether it is delivering certified training, supporting whole-school or authority-wide nurturing schools approach or promoting evidence-based research, the charity is providing quality support and resources to make nurturing provision a reality for pupils across the UK and beyond.

Other roles you may have experience of could include Customer Service, Senior Customer Service, Customer Support, Senior Customer Support, Customer Experience, Helpdesk, Help Desk, Digital Customer Support, Online Customer Support.

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F

Italian speaking Customer Service Coordinator

French Selection UK

St Albans, HC
1 day ago
St Albans, HC
£25.999k - £26k Per Year
1 day ago
£25.999k - £26k Per Year

FRENCH SELECTION UK
Italian speaking Customer Service Coordinator
Sales Administration, 0rder Processing, Customers, Sales, Customer service, Logistics, Export Sales, Shipping, Delivery, Credits, Tracking, Manufacturing, Supply Chain, Italian, Italy
Salary: up to £26,500 pa DOE + excellent benefits
Location: St Albans, Hertfordshire
Commutable from London, Luton, Watford, Harpenden, Wheathamstead, Redbourn, Sandridge, Radlett, Bourne End, Kings Langley, Chipperfield, Abbots Langley, North London
Ref: 5232I
VIEW JOB DESCRIPTION > APPLY NOW
Please visit the French Selection UK website, vacancies section, search job reference: 5232I
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.
The Company:
Our client is a well-established, international company in the manufacturing sector.
Main Duties:
To support the sales process by monitoring customer’s accounts and processing orders.
The Role:
- To establish and maintain excellent relationships with Italian speaking clients
- To be the main point of contact for Italy based customers
- To process customers purchase orders and prepare relevant shipping documentation
- To ensure all customer requests are dealt with efficiently
- To follow through customer orders from process to delivery
- To communicate internally to ensure smooth processing and completion of orders
The Candidate:
- Fluent in Italian and English (Written and Spoken) - ESSENTIAL
- Previous relevant experience working directly with customers
- Experience with Oracle or SAP
- IT literate: Microsoft Office software
- Team player & self-starter
- Ability to work under pressure and multitasking
- Excellent communication and organization skills
Salary: up to £26,000 pa DOE + benefits
Benefits: 25 days holidays + bank holidays / Private Medical insurance/ Pension scheme / Life Insurance and others
French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

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Wholesale Customer Relationship Coordinator

Your People Partners

St Albans, HC
6 days ago
St Albans, HC
£24k - £26.5k Per Year
6 days ago
£24k - £26.5k Per Year
Are you uber-organised and have superior attention to detail?
Can you look after the UK and international wholesale customers, answering their every query and concern?
Plus you have proven experience or transferable skills to bridge the gap between the wholesale customer and the sales/account management team?
And do it all with a customer-service focus and a smile on your face?
We have a fantastic opportunity for you to join a growing and well-established skincare company that not only wants to change the world, one skincare product at a time but wants to empower people to be the best they can be on the inside and out.
We are looking for you to add your customer service, communication and super-organisation skills to add to the fantastic operations team.
The aim is not simply to ship skincare products to the UK and international wholesale clients. We'd love you to do it with a customer service focus, solving their issues as needed ('where's my delivery for the 5th time that day?'), and do so ensuring they know we want to take care of their needs and develop long term relationships.
 
Your new role as the Wholesale Customer Relationship Coordinator in the Operations Team will include:
  • Coordinating with the account manager for each wholesaler to ensure any discounts or offers are dealt with quickly and correctly
  • Dealing with all logistics out of the Herts distribution centre; yes, you'll be on very good terms with all couriers so they wat just those few extra minutes for you!
  • Tonnes of communicating  - both email and on the phone - including wholesale clients whose first language may not be English
  • Happy and love working within a busy team; every day will include solving problems, chasing couriers, checking systems, updating databases, and lots of internal comms with the ops and account management team
Your background to be a successful Whole Customer Relationship Coordinator:
  • Admin and coordinator experience within FMCG (ideally) with plenty of experience in shipping goods in the UK and internationally
  • You love being up on your Brexit shipping and customs knowledge
  • Fantastic written and verbal communication skills
  • 100% customer satisfaction focused
  • Ideally, you are one of those people who love and have an interest in clean beauty; organic, natural and vegan is everything to you!Thrive in a small, supportive and growing team and company - if you need a big, busy corporate environment, this may not be for you!
Any questions please feel free to ask! We work as the recruitment partners for this company so you won't see the role advertised anywhere else.
We look forward to hearing from you soon.
No agencies, please
J
J

Customer Support Executive - Proptech

Jobheron

South West London, London
1 day ago
South West London, London
£28k - £32k Per Year
1 day ago
£28k - £32k Per Year

One of the fastest growing PropTech companies in the UK, with double digit year on year growth, the company is a SaaS business with a very bright future! They are looking for a Customer Support Executive, based in London, to support the growth of the team as the company matures. This is a great opportunity for the right person to take a challenging role, and to be involved in the development of the company. The growing Development Team is based in their Brighton office, where this role may travel to on occasion. Please note that currently, and for the foreseeable future, their teams remain based from home and the offices are closed.
The primary purpose of this role is to keep customers satisfied and delighted.
You will initially be part of a remote team of 4 Customer Support Executives all managing tickets through FreshDesk (so exposure to this system will be a definite benefit) and solving customer issues through the in-house, bespoke CMS systems.
Your career to date must be underpinned by a passionate drive for quality both in terms of how you communicate with customers and in resolving their technical issues.
You will have had considerable experience within a Customer Support/Helpdesk team, ideally 3+ years.
A previous role within QA or QC would be an advantage, as would website development experience and a strong interest in and aptitude for technology.
The company is engaged in a project to improve the quality of their Customer Support offering and you will play a very active part in this project.
Responsibilities:
  • You will be responsible for inbound queries from clients, working on the Helpdesk to ensure we deliver exceptional customer service to our clients
  • You will demonstrate an exceptional attention to detail - all communication both internally and externally has to be crisp, concise and correct
  • Your experience will contribute knowledge and understanding of best practices for technical Customer Support to the team
  • You will adhere to and likely contribute to improving all processes within the Customer Support Team, including documentation of processes
  • You will document, track and monitor tickets to ensure resolution in a timely manner, ensuring tasks are set to the appropriate priority levels
  • You will respond to enquiries to provide technical assistance and support
  • You will perform any other duties as appropriately assigned by management

The ideal candidate will have the following experience and attributes:
  • A primary focus on quality, quality, quality.
  • Demonstrable experience of delivering with quality within a technical Customer Support Team.
  • Excellent interpersonal and communication skills
  • Knowledge of CSS and HTML
  • Excellent working knowledge of up-to-date desktop applications especially FreshDesk
  • Strong organizational skills and ability to multitask in a small business environment
  • An aptitude for problem solving and strong attention to detail
  • The ability to work effectively and efficiently in a remote environment.

Please note that the covering letter and CV will be the first indicator of attention to detail and quality.
Sounds interesting? Click APPLY to send your CV and Cover Letter in the same document for immediate consideration.
No agencies please
Please note that we will require a covering letter explaining why you feel you are a good fit for this role. Applications without a covering letter will not be reviewed.
Candidates with previous experience or job titles including; IT Support Engineer, Customer Support Technician, Helpdesk Support, IT Technician, Service Desk Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, Customer Success Representative, IT Support Consultant, Customer Success Executive, 1st Line Support Technician, Application Support Technician, IT Support Engineer, Client Service Executive, 2nd Line IT Support Engineer, Second Line, macOS, 1st Line IT Support Engineer, Customer Service Executive, Technical Support Analyst, First Line may also be considered for this role.
IND123
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Customer Service Representative

Essential Employment

Hackney, London
4 days ago
Hackney, London
4 days ago

Based in Hackney paying £15.75ph PAYE

 

This is a full time temporary role.     

 

Our client is looking for a Customer Service Representative. To provide a support service to an annual billing and vaccination service by answering incoming calls and assisting callers with a variety of queries.

 

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

 

All our roles may be subject to pre-employment checks including references so please be prepared.

 

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk

L
L

Finnish speaking Customer Support Representative

Language Matters

North West London, London
4 days ago
North West London, London
£24k - £25k Per Year
4 days ago
£24k - £25k Per Year

One of the largest medical technology companies in the world has an exciting vacancy for a Finnish speaker to join their customer support team in North West London. The successful applicant will be responding to enquiries from customers concerning medical devices and services in a helpful, professional and emphatic manner. This position would be ideal for someone who is motivated by customer service and has experience in or knowledge of the healthcare industry and medical devices.
The company is currently working from home (WFH) until May 2021 and the client provides all necessary equipment, onboarding and training to be able to work remotely for the time being. Thereafter, the role will be based in North West London where you will be able to work closely together with the multinational team.
Your responsibilities will include:
  • Delivering exceptional customer service and product support via telephone and email across the Finnish market
  • Demonstrating empathy, patience and resilience while safely assisting customers
  • Ensuring that all enquiries via telephone and email are being responded to in a timely manner
  • Maintaining knowledge of the system and products by keeping up to date and providing guidance and advice on the products and services

About you:
In order to succeed in this role, you should have a customer-focused approach and be fluent in Finnish and English, both written and spoken. This is an exciting role for a passionate, dedicated and motivated Customer Support Representative to be involved in a growing customer support team where you will gain invaluable experience working in a medical technology company. In return, you will receive great additional benefits and a very generous holiday package - reach out to us today to find out more details!
Profile:
  • Required to be fluent in Finnish to a native level, both written and spoken
  • Fluency in English, both written and spoken
  • Previous experience in a customer service, customer support or help desk role would be desirable
  • Experience with or knowledge of medical equipment and an interest in the healthcare industry is a plus

To apply, please send your CV in English and in Word format to Hampus.
languagematters is acting as an employment agency in relation to this vacancy.

Salary

£25k - £28k Per Year

Job Type

Contractor, Full Time

Posted

Today

Description

Senior Customer Support Representative

We are looking for a friendly and organised individual with a commitment to outstanding customer service to be the first point of contact for the organisations customers. This is an exciting opportunity for a Senior Customer Support proffesional to build on their customer experience within an excellent team.

Position: Senior Customer Support Representative

Location: Flexible as homeworking supported

Salary: £25-28k dependent on experience

Hours: Full-time

Duration: 12 months Fixed Term Contract (becoming permanent if funding allows)

Benefits: 25 days' annual leave plus bank holidays and 5% Employer pension contribution

Closing Date: 21st March 2021

Final Interview Date: Interviews will be taking place on a rolling basis so avoid early to avoid disappointment.

About the Role

Working closely with colleagues from across the organisation, the successful applicant will take ownership of customer service queries at the charity, nurturing customers who need help, technical support or have questions and queries about the range of products and services. This role is key to the day-to-day running of the Boxall Profile Online and services providing specialist support to schools.

In particular, the Senior Customer Support Representative will be responsible for ensuring that customers receive outstanding service by:

  • Delivering a cohesive approach to customer support across channels such as email, phone, helpdesk, help centre, social media, etc.
  • Providing customer support for Boxall Online Profile
  • Closely managing customer support queries to avoid and eliminate backlogs
  • Continuously improving customer support through optimising systems and processes
  • Listening to customers and analysing trends to improve customer service

About You

We are looking for an agile, committed and enthusiastic individual, capable of absorbing information quickly, and able to handle a diverse workload in order to meet the fast pace of the organisation. The ideal candidate will be a self-starter with a commitment to outstanding customer service, and the strong communication and problem-solving skills needed to work well with a small team in a dynamic working environment.

The role requires an individual who has a strong track record of customer support and experience of working hands-on with helpdesk/ticketing systems to manage queries effectively. Where an individual lacks specific experience of working in a particular area they would be expected to demonstrate evidence to support their potential to do so and an understanding of the factors that will drive success.

You will have:

  • Solid experience of customer support and customer service using helpdesk/ticketing systems
  • Experience of improving customer service and optimising tools and workflows to deliver better outcomes
  • Strong organisational skills with the ability to multitask and manage time effectively
  • Excellent telephone manner, and professional presentation at all times
  • Excellent written and verbal communication skills
  • Good attention to detail, and the ability to keep accurate records and work at pace
  • Ability to work to deadlines and prioritise customer queries effectively
  • Ability to listen to customers and colleagues with empathy, to think critically and solve and escalate problems appropriately
  • Ability to manage a fast-paced, unpredictable workload with professionalism and enthusiasm
  • Enthusiasm for digital solutions and a customer-focused mindset

Applicants are asked to provide a current CV and 2-page covering letter outlining evidence against the essential criteria in the job description, clearly identifying the skills and experiences applicable to the role.

A satisfactory basic Disclosure and Barring Service (DBS) check will be a requirement once a conditional offer of employment is made to successful candidates.

In Return...

Work for an organisation with excellent work life balance policies, where flexible working is promoted and the culture of the organisation is to nurture staff through effective leadership and excellent team working.

About the Organisation

With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances. The charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. Whether it is delivering certified training, supporting whole-school or authority-wide nurturing schools approach or promoting evidence-based research, the charity is providing quality support and resources to make nurturing provision a reality for pupils across the UK and beyond.

Other roles you may have experience of could include Customer Service, Senior Customer Service, Customer Support, Senior Customer Support, Customer Experience, Helpdesk, Help Desk, Digital Customer Support, Online Customer Support.