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359 Jobs Found 

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Customer Support Representative

Intrum

Reigate, HC
3 days ago
Reigate, HC
£20.5k - £20.5k Per Year
3 days ago
£20.5k - £20.5k Per Year

At Intrum, you will grow by making a difference. You will do it in a highly international environment. And in a supportive culture where effort counts.


Are you passionate about Customer Service  and want to be a part of an Investors in People Gold awarded company that develops, supports and rewards you?


 We are looking for a group of dedicated Customer Support Representatives to join our growing Purchase department in March.   This will be an initial 6 month contract but with a view to going permanent as we continue to grow - its exciting times at Intrum UK!


Having a purpose in your role is considered an important aspect for any employee.  We have placed a huge amount of emphasis on ensuring you understand the reason for the job you do.  Servicing our customers in a way that YOU can be proud of.  We take Customer Service very seriously and our Investors in Customers Gold award, for the last 7 years running, really proves this!



Your role


As a Customer Service Representative you will approach customers in a respectful and ethical manner.  The successful candidates will ensure that all customers are treated fairly, establishing a full understanding of the customers financial circumstances in order to agree an affordable repayment arrangement.


Training


You will receive training from our in-house Training Specialists and you will have a Manager who will ensure you have everything you need to complete your role successfully!


Your responsibilities


• Contacting customers via the dialler system in order to reach an understanding of the customers’ financial circumstances and where appropriate, setting an agreeable repayment arrangement.
• Handling outbound and inbound calls.
• Listening to customers, demonstrating understanding and empathy towards their situation, responding and questioning to fully establish the customer’s circumstances.
• Explaining the benefits of reaching their “debt free date” and providing clear information and timescales with regard to their agreed payment term.
• Communicating with customers in a clear and respectful manner whilst observing regulatory requirements and maintaining adherence to the Data Protection Act.
• Building rapport with customers and creating a positive customer experience.
• Being compliant at all times by ensuring that Intrum procedures are followed whilst maintaining adherence to Intrum’s governing bodies, which includes the TCF (Treating Customers Fairly) framework and the FCA Consumer Credit Sourcebook.
• Providing guidance to customers on the availability and services of the Free Money Advice sector.
• Effective note taking – ensuring records of calls are complete, accurate, professional and a true reflection of the conversation.
• Meeting and exceeding monthly targets including call quality and compliance.

What we are looking for


• Previous experience working in a customer service environment
• Ability to build rapport and engage in communication with any audience
• A desire to make a conscious effort to assist and engage customers, through high levels of empathy and understanding
• Be proficient at using various systems

Desired skills


• Previous experience working on a dialler
• Previous experience in a call centre environment

Benefits


• Monthly bonus - up to 20%
• Ongoing training and career development
• Reward and recognition
• LinkedIn Learning Courses
• Onsite gym
• Discounts on high street vouchers
• Pension scheme
• Employee Assistance Programme
• Excellent transport links

Salary


• £20,500 per annum

Shift pattern


09:00am to 17:30pm 4 days per week, 1 day 10:00am to 20:00 and every other Saturday 09:00am to 13:30pm with a day off in lieu that week.


About us


Intrum is the industry-leading provider of credit management services. At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways. Our business is about helping others. Helping individuals in debt get out of difficult situations. Helping companies get paid so they can grow, employ and prosper.


We want to make a difference by ethically supporting thousands of customers to pay off their debt. Our people care about treating our customers fairly and we care about our people.


Additional information


Please note that you will be subject to a credit check and a criminal records check as part of our pre-employment checks process. You should not be bankrupt, have any outstanding County Court Judgements on your credit file or have more than two registered defaults.


Intrum UK are an equal opportunities employer.

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Customer Support Representative

Intrum

Reigate, HC
3 days ago
Reigate, HC
£20.5k - £20.5k Per Year
3 days ago
£20.5k - £20.5k Per Year

At Intrum, you will grow by making a difference. You will do it in a highly international environment. And in a supportive culture where effort counts.


Are you passionate about Customer Service  and want to be a part of an Investors in People Gold awarded company that develops, supports and rewards you?


 We are looking for a group of dedicated Customer Support Representatives to join our growing Purchase department in March.   This will be an initial 6 month contract but with a view to going permanent as we continue to grow - its exciting times at Intrum UK!


Having a purpose in your role is considered an important aspect for any employee.  We have placed a huge amount of emphasis on ensuring you understand the reason for the job you do.  Servicing our customers in a way that YOU can be proud of.  We take Customer Service very seriously and our Investors in Customers Gold award, for the last 7 years running, really proves this!



Your role


As a Customer Service Representative you will approach customers in a respectful and ethical manner.  The successful candidates will ensure that all customers are treated fairly, establishing a full understanding of the customers financial circumstances in order to agree an affordable repayment arrangement.


Training


You will receive training from our in-house Training Specialists and you will have a Manager who will ensure you have everything you need to complete your role successfully!


Your responsibilities


• Contacting customers via the dialler system in order to reach an understanding of the customers’ financial circumstances and where appropriate, setting an agreeable repayment arrangement.
• Handling outbound and inbound calls.
• Listening to customers, demonstrating understanding and empathy towards their situation, responding and questioning to fully establish the customer’s circumstances.
• Explaining the benefits of reaching their “debt free date” and providing clear information and timescales with regard to their agreed payment term.
• Communicating with customers in a clear and respectful manner whilst observing regulatory requirements and maintaining adherence to the Data Protection Act.
• Building rapport with customers and creating a positive customer experience.
• Being compliant at all times by ensuring that Intrum procedures are followed whilst maintaining adherence to Intrum’s governing bodies, which includes the TCF (Treating Customers Fairly) framework and the FCA Consumer Credit Sourcebook.
• Providing guidance to customers on the availability and services of the Free Money Advice sector.
• Effective note taking – ensuring records of calls are complete, accurate, professional and a true reflection of the conversation.
• Meeting and exceeding monthly targets including call quality and compliance.

What we are looking for


• Previous experience working in a customer service environment
• Ability to build rapport and engage in communication with any audience
• A desire to make a conscious effort to assist and engage customers, through high levels of empathy and understanding
• Be proficient at using various systems

Desired skills


• Previous experience working on a dialler
• Previous experience in a call centre environment

Benefits


• Monthly bonus - up to 20%
• Ongoing training and career development
• Reward and recognition
• LinkedIn Learning Courses
• Onsite gym
• Discounts on high street vouchers
• Pension scheme
• Employee Assistance Programme
• Excellent transport links

Salary


• £20,500 per annum

Shift pattern


09:00am to 17:30pm 4 days per week, 1 day 10:00am to 20:00 and every other Saturday 09:00am to 13:30pm with a day off in lieu that week.


About us


Intrum is the industry-leading provider of credit management services. At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways. Our business is about helping others. Helping individuals in debt get out of difficult situations. Helping companies get paid so they can grow, employ and prosper.


We want to make a difference by ethically supporting thousands of customers to pay off their debt. Our people care about treating our customers fairly and we care about our people.


Additional information


Please note that you will be subject to a credit check and a criminal records check as part of our pre-employment checks process. You should not be bankrupt, have any outstanding County Court Judgements on your credit file or have more than two registered defaults.


Intrum UK are an equal opportunities employer.

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Customer Support Representatives

Intrum

Reigate, HC
2 days ago
Reigate, HC
£20.5k - £20.5k Per Year
2 days ago
£20.5k - £20.5k Per Year

At Intrum, you will grow by making a difference. You will do it in a highly international environment. And in a supportive culture where effort counts.


Are you passionate about Customer Service  and want to be a part of an Investors in People Gold awarded company that develops, supports and rewards you?


 We are looking for a group of dedicated Customer Support Representatives to join our growing Purchase department in March.   This will be an initial 6 month contract but with a view to going permanent as we continue to grow - its exciting times at Intrum UK!


Having a purpose in your role is considered an important aspect for any employee.  We have placed a huge amount of emphasis on ensuring you understand the reason for the job you do.  Servicing our customers in a way that YOU can be proud of.  We take Customer Service very seriously and our Investors in Customers Gold award, for the last 7 years running, really proves this!


Your role


As a Customer Service Representative you will approach customers in a respectful and ethical manner.  The successful candidates will ensure that all customers are treated fairly, establishing a full understanding of the customers financial circumstances in order to agree an affordable repayment arrangement.


Training


You will receive training from our in-house Training Specialists and you will have a Manager who will ensure you have everything you need to complete your role successfully!


Your responsibilities


• Contacting customers via the dialler system in order to reach an understanding of the customers’ financial circumstances and where appropriate, setting an agreeable repayment arrangement.
• Handling outbound and inbound calls.
• Listening to customers, demonstrating understanding and empathy towards their situation, responding and questioning to fully establish the customer’s circumstances.
• Explaining the benefits of reaching their “debt free date” and providing clear information and timescales with regard to their agreed payment term.
• Communicating with customers in a clear and respectful manner whilst observing regulatory requirements and maintaining adherence to the Data Protection Act.
• Building rapport with customers and creating a positive customer experience.
• Being compliant at all times by ensuring that Intrum procedures are followed whilst maintaining adherence to Intrum’s governing bodies, which includes the TCF (Treating Customers Fairly) framework and the FCA Consumer Credit Sourcebook.
• Providing guidance to customers on the availability and services of the Free Money Advice sector.
• Effective note taking – ensuring records of calls are complete, accurate, professional and a true reflection of the conversation.
• Meeting and exceeding monthly targets including call quality and compliance.

What we are looking for


• Previous experience working in a customer service environment
• Ability to build rapport and engage in communication with any audience
• A desire to make a conscious effort to assist and engage customers, through high levels of empathy and understanding
• Be proficient at using various systems

Desired skills


• Previous experience working on a dialler
• Previous experience in a call centre environment

Benefits


• Monthly bonus - up to 20%
• Ongoing training and career development
• Reward and recognition
• LinkedIn Learning Courses
• Onsite gym
• Discounts on high street vouchers
• Pension scheme
• Employee Assistance Programme
• Excellent transport links

Salary


• £20,500 per annum

Shift pattern


09:00am to 17:30pm 4 days per week, 1 day 10:00am to 20:00 and every other Saturday 09:00am to 13:30pm with a day off in lieu that week.


About us


Intrum is the industry-leading provider of credit management services. At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways. Our business is about helping others. Helping individuals in debt get out of difficult situations. Helping companies get paid so they can grow, employ and prosper.


We want to make a difference by ethically supporting thousands of customers to pay off their debt. Our people care about treating our customers fairly and we care about our people.


Additional information


Please note that you will be subject to a credit check and a criminal records check as part of our pre-employment checks process. You should not be bankrupt, have any outstanding County Court Judgements on your credit file or have more than two registered defaults.


Intrum UK are an equal opportunities employer.

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Customer Services - Sales Support

IMCD UK Ltd

Sutton, London
1 day ago
Sutton, London
£21k - £21k Per Year
1 day ago
£21k - £21k Per Year
IMCD N.V. is a leading company in sales, marketing and distribution of specialty chemicals and food ingredients. With a network of offices and warehouses across EMEA, Asia-Pacific and Americas, IMCD provides its partners with the best tailored solutions for multi-territory distribution management. Headquartered in Rotterdam, IMCD has a turnover of € 2,690 M in 2019 and employs nearly 3,000 professionals in more than 50 countries who provide best in class expertise for major global manufacturers.
 
Background and Role
 
IMCD UK is based in Sutton, Surrey, and employs around 180 people. The role of Sales/Supply Service Representative (SSR) is a customer services role, with our SSRs acting as first point of contact for our customers/suppliers, and working closely with our internal commercial and operational teams to ensure an excellent level of service provision. 
 
Your responsibilities at IMCD as an SSR (sales-side):
  • First point of contact for customers in relation to order placement
  • Receiving customer orders mainly by email/phone and placing these in our ERP system
  • Dealing with queries relating to these orders, such as price queries and delivery delays
  • Developing and maintaining good relationships with customers and colleagues
  • Demonstrating good communication skills via email and phone with internal and external customers and colleagues
  • Following best practice in relation to IMCD goals and values
  • Dealing with and resolving customer complaints, such as damaged or delayed deliveries
  • Managing workload in an efficient and organised way, keeping the ERP system/colleagues up to date when necessary
  • Efficient and supportive team working
Your profile:
  • Administration experience – close attention to detail is vital for this role, and you will demonstrate experience of carrying out administrative work in previous role(s)
  • Excellent communication skills – An essential! Not only talking on the phone and building relationships with customers and suppliers of all types, but also putting together professional emails and listening to and understanding client’s orders and colleagues instructions
  • Resilient, and able to multi-task and work under pressure – No two days are the same at IMCD. We work at a fast pace, and often encounter tight deadlines. You will have demonstrable experience in working to an excellent standard when under pressure, adapting to complex or challenging situations as they arise
  • Solutions-focused – our SSR Teams work with our internal teams and our customers to overcome challenges, solve problems, and constantly seek to improve processes. You will be resourceful, able to understand and assess a situation quickly, and calmly identify and implement solutions/improvements
  • A can-do attitude – our values are central to all that we do. You will go a long way if you use your initiative and common sense, and are happy to roll your sleeves up and support the wider team
  • Being a team player – supporting colleagues when needed and working as part of a team is essential to your team’s success
  • Being highly numerate – we work with numbers a lot on the SSR team. Being able to spot discrepancies, working with percentages and in general being comfortable working with numbers is key! 
  • IT skills – we will happily train you on JD Edwards & Salesforce (two of our key systems), but we would like you to have a good understanding of Word and Excel and be comfortable producing emails and letters
  • GCSE (or equivalent) Maths and English grade C or higher
Other information
  • Nearly 3,000 staff globally, 180 in the UK
  • Modern UK office based in Sutton, Surrey, a stone's throw from the train station and high street
  • 25 days' holiday & great benefits
  • Please note: We have several fixed-term and permanent SSR (sales-side) vacancies available. By submitting your application via our portal, you will be put forward for both the fixed term and permanent roles, but you will be asked your preference at initial interview stage.
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Appointment setter

Mason & Wake Ltd

London, London
4 days ago
London, London
£25k - £45k Per Year
4 days ago
£25k - £45k Per Year

 A fast-growing business that helps recruitment & search business owners generate leads and increase sales. 

The company is looking at recruiting a Top Performing ‘Appointment Setter.’  

This is a home-based role. Smart casual dress code is required as occasionally you may be on camera. We are an inclusive culture that celebrates a diverse workforce. 

Positive reinforcement is also encouraged to promote a strong employee morale. 

For the last 15 years, we have coached thousands of staffing, recruitment and search firms worldwide on how to win more sales with a proven and predictable client attraction system consistently.

 

 Now you have the opportunity to be a part of that and help take us to the next level.

 

Role: APPOINTMENT SETTER

Location: Remote/Home-based

Compensation: Commission only with earning potential up to £28K ($39K) - £40K ($56K) per year. 

 

This is a perfect role for driven individuals committed to getting the best results for the client. You must have experience in connecting with prospects and guiding them to the right solution for them. The good news is you will be coached continuously and trained in improving the results you get.  The workload will be part-time and is on a self-employed basis.

 

The role…

 

Place Outbound Calls

You will receive lists of warm prospects, and you will be responsible for calling these prospects to book a sales meeting for the Sales Advisors. These calls will determine prospective clients' overall interest and eliminate clients who aren't interested. 

 

Social media messaging

You will be responsible for reaching out to warm prospects via LinkedIn, Facebook and text, with the purpose of qualifying and booking meetings.

 

Email Clients

You may also use email to contact prospects, to answer any questions, schedule meetings with Sales Advisors, or reschedule meetings as needed.

 

Keep Accurate Records

When you contact prospective clients and talk to them about the services, you will need to keep accurate records of each conversation. 

 

Essential Experience 

  • Proven experience as an ‘Appointment Setter,’ Sales Representative, Customer service or similar, will be advantageous.
  • Computer literate.
  • Top-notch interpersonal skills.
  • Outstanding listening skills and attention to detail.
  • Excellent phone etiquette.
  • Comfortable on LinkedIn, Facebook and text messaging.
  • Driven with a can-do attitude. 
  • Strong command of English, both written and verbal.
  • Keen on self-improvement and is coachable.

Closes on 2nd March 2021

 

 

 

 

 

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Call Centre Adviser - Inbound and Working From Home (FTC)

Premium Credit

Leatherhead, HC
5 days ago
Leatherhead, HC
£19k - £21k Per Year
5 days ago
£19k - £21k Per Year
Call Centre Adviser - Inbound and Working From Home (FTC)
Leatherhead, Surrey
Are you a contact centre or financial services professional who is dedicated to delivering incredible customer experiences? Looking to take on a fresh, new challenge with a forward-thinking business? If, so, we’d love to hear from you.
About Us
Premium Credit is one of the leading insurance premium finance companies in the UK and Ireland. We are now looking for Call Centre Advisers to join our team on a fixed-term contract and deliver an excellent front-line service to customers.
While our offices are based in Leatherhead, we are currently operating on a work from home basis.
The Benefits
- Salary of £19,000 - £21,000 pro rata
- Pension
- 25 days’ holiday pro rata
- A competitive benefits package
This is a great opportunity to develop a varied and rewarding career with a company that supports and invests in their people.
Within a welcoming and fast-moving environment, you will have the chance to develop and grow professionally through a range of training and development initiatives whilst delivering the highest standards of service.
What’s more, we have a strong set of values that each employee lives by including being considerate, collaborative, accountable and driven. So, if this sounds like the kind of workplace where you could thrive and you possess excellent contact centre or financial services experience, we are waiting to hear from you.
The Role
As a Call Centre Adviser, you will provide an efficient and effective service to customers focusing on first time resolutions, supporting internal and external customers. You will also play a key role in highlighting areas of business improvement.
Working in a front-line capacity, you will:
- Deal courteously and effectively with enquiries or requests from customers and clients
- Process customer/client information in accordance with processes and procedures
- Ensure that you comply with the industry regulations in line with business requirements
- Keep up to date with all organisational changes in order to provide up-to-date information
- Undertake admin tasks such as emails and management of the post from time to time
About You
To join us as a Call Centre Adviser, you will need:
- Call centre experience
OR
- Experience within financial services
You will also need:
- An excellent telephone manner
- Good verbal communication skills
- The ability to work well in a fast-paced environment
Other organisations may call this role Customer Care Rep, Contact Centre Agent, Customer Service Agent, Customer Service Representative, Customer Care Advisor, Customer Service Advisor, Contact Centre Advisor, or Contact Centre Operative.
Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you are seeking your next challenge as a Call Centre Adviser, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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Norwegian speaking Customer Support Representative

Language Matters

North West London, London
1 day ago
North West London, London
£24k - £25k Per Year
1 day ago
£24k - £25k Per Year

One of the largest medical technology companies in the world has an exciting vacancy for a Norwegian speaker to join their customer support team in North West London. The successful applicant will be responding to enquiries from customers concerning medical devices and services in a helpful, professional and emphatic manner. This position would be ideal for someone who is motivated by customer service and has experience in or knowledge of the healthcare industry and medical devices.
The company is currently working from home (WFH) until May 2021 and the client provides all necessary equipment, onboarding and training to be able to work remotely for the time being. Thereafter, the role will be based in North West London where you will be able to work closely together with the multinational team.
Your responsibilities will include:
  • Delivering exceptional customer service and product support via telephone and email across the Norwegian market
  • Demonstrating empathy, patience and resilience while safely assisting customers
  • Ensuring that all enquiries via telephone and email are being responded to in a timely manner
  • Maintaining knowledge of the system and products by keeping up to date and providing guidance and advice on the products and services

About you:
In order to succeed in this role, you should have a customer-focused approach and be fluent in Norwegian and English, both written and spoken. This is an exciting role for a passionate, dedicated and motivated Customer Support Representative to be involved in a growing customer support team where you will gain invaluable experience working in a medical technology company. In return, you will receive great additional benefits and a very generous holiday package - reach out to us today to find out more details!
Profile:
  • Required to be fluent in Norwegian to a native level, both written and spoken
  • Fluency in English, both written and spoken
  • Previous experience in a customer service, customer support or help desk role would be desirable
  • Experience with or knowledge of medical equipment and an interest in the healthcare industry is a plus

To apply, please send your CV in English and in Word format to Hampus.
languagematters is acting as an employment agency in relation to this vacancy.
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Customer Service Representative

Page Personnel United Kingdom

International
2 days ago
International
2 days ago
As Customer Service Representative in Morley, you will be responsible but not limited to:
  • Inbound and outbound calls to customers
  • Supporting customers through the full enquiry process
  • Ensuring enquiries are dealt with in a efficient and timely manner
  • Communicating with customer via email and telephone
  • Working to achieved set KPI's

We are looking for someone who has a proven track record of working within a Customer Service/Contact Centre position as well as:

  • A passion for offering excellent customer service
  • High attention to detail
  • Professional telephone manner
  • Excellent communication skills both written and verbal
  • Experience achieving and working to set targets/KPI's

Customer Service Representative + Full Time + Permanent + Morley + Growing Business + Well Established + Immediate Starts Available + Free Parking

As Customer Service Representative, you will be working to support customers with any enquiries they may have and following that customer experience from beginning to end.

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Customer Service Representative

BD-UK

Crawley
5 days ago
Crawley
5 days ago

Job Description Summary

12 months FTC Customer Service Representative

Job Description

  • Order processing in JD Edwards, ensuring that all orders are processed accurately and in a timely manner (within 24 hours) and filed in accordance with Customer Care procedures and standards
  • Support of Bard Sales Team, taking first line queries and resolving in a timely manner
  • Management of the Customer Service email inbox, responding to queries from both internal and external customers, setting and delivering on expectations
  • Returns processing; arranging collections, receiving and sending stock from Crawley office, ensuring that all returns are processed and closed promptly
  • Build and maintain positive customer relationships, and proactive account management
  • Responding to customer calls relating to orders, including Consignment and Sale or Return, queries, including price, special promotions, general enquiries
  • Processing Lot Traces to ensure accurate visibility of Bard stock at all times
  • Management of Consignment requests, including setting up new accounts, setting stock levels,  ordering consignment stock and administration of consignment agreements when changes occur.
  • Coordinating consignment stock counts, logging and timely resolution of queries
  • Monthly reporting of all stock due to expire; communicating with our internal and external customers and coordinating the collection and return of stock to either the office or to the EDC
  • Management of Sales or Return requests; processing orders, arranging deliveries directly with customers
  • Can demonstrate the energy and ability to drive the sales process; up selling and cross selling by recognising the opportunity.
  • Maintaining departmental work processes and procedures
  • Consistently demonstrate a customer centric approach and identify areas of opportunity for both customer experience improvement and increased revenue

Primary Work Location

GBR Crawley

Additional Locations

Work Shift

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Senior Customer Support Representative

Not For Profit People

London, London
4 days ago
London, London
£25k - £28k Per Year
4 days ago
£25k - £28k Per Year

Senior Customer Support Representative

We are looking for a friendly and organised individual with a commitment to outstanding customer service to be the first point of contact for the organisations customers. This is an exciting opportunity for a Senior Customer Support proffesional to build on their customer experience within an excellent team.

Position: Senior Customer Support Representative

Location: Flexible as homeworking supported

Salary: £25-28k dependent on experience

Hours: Full-time

Duration: 12 months Fixed Term Contract (becoming permanent if funding allows)

Benefits: 25 days' annual leave plus bank holidays and 5% Employer pension contribution

Closing Date: 21st March 2021

Final Interview Date: Interviews will be taking place on a rolling basis so avoid early to avoid disappointment.

About the Role

Working closely with colleagues from across the organisation, the successful applicant will take ownership of customer service queries at the charity, nurturing customers who need help, technical support or have questions and queries about the range of products and services. This role is key to the day-to-day running of the Boxall Profile Online and services providing specialist support to schools.

In particular, the Senior Customer Support Representative will be responsible for ensuring that customers receive outstanding service by:

  • Delivering a cohesive approach to customer support across channels such as email, phone, helpdesk, help centre, social media, etc.
  • Providing customer support for Boxall Online Profile
  • Closely managing customer support queries to avoid and eliminate backlogs
  • Continuously improving customer support through optimising systems and processes
  • Listening to customers and analysing trends to improve customer service

About You

We are looking for an agile, committed and enthusiastic individual, capable of absorbing information quickly, and able to handle a diverse workload in order to meet the fast pace of the organisation. The ideal candidate will be a self-starter with a commitment to outstanding customer service, and the strong communication and problem-solving skills needed to work well with a small team in a dynamic working environment.

The role requires an individual who has a strong track record of customer support and experience of working hands-on with helpdesk/ticketing systems to manage queries effectively. Where an individual lacks specific experience of working in a particular area they would be expected to demonstrate evidence to support their potential to do so and an understanding of the factors that will drive success.

You will have:

  • Solid experience of customer support and customer service using helpdesk/ticketing systems
  • Experience of improving customer service and optimising tools and workflows to deliver better outcomes
  • Strong organisational skills with the ability to multitask and manage time effectively
  • Excellent telephone manner, and professional presentation at all times
  • Excellent written and verbal communication skills
  • Good attention to detail, and the ability to keep accurate records and work at pace
  • Ability to work to deadlines and prioritise customer queries effectively
  • Ability to listen to customers and colleagues with empathy, to think critically and solve and escalate problems appropriately
  • Ability to manage a fast-paced, unpredictable workload with professionalism and enthusiasm
  • Enthusiasm for digital solutions and a customer-focused mindset

Applicants are asked to provide a current CV and 2-page covering letter outlining evidence against the essential criteria in the job description, clearly identifying the skills and experiences applicable to the role.

A satisfactory basic Disclosure and Barring Service (DBS) check will be a requirement once a conditional offer of employment is made to successful candidates.

In Return...

Work for an organisation with excellent work life balance policies, where flexible working is promoted and the culture of the organisation is to nurture staff through effective leadership and excellent team working.

About the Organisation

With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances. The charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. Whether it is delivering certified training, supporting whole-school or authority-wide nurturing schools approach or promoting evidence-based research, the charity is providing quality support and resources to make nurturing provision a reality for pupils across the UK and beyond.

Other roles you may have experience of could include Customer Service, Senior Customer Service, Customer Support, Senior Customer Support, Customer Experience, Helpdesk, Help Desk, Digital Customer Support, Online Customer Support.

Salary

£20.5k - £20.5k Per Year

Job Type

Full Time

Posted

3 days ago

Description

At Intrum, you will grow by making a difference. You will do it in a highly international environment. And in a supportive culture where effort counts.


Are you passionate about Customer Service  and want to be a part of an Investors in People Gold awarded company that develops, supports and rewards you?


 We are looking for a group of dedicated Customer Support Representatives to join our growing Purchase department in March.   This will be an initial 6 month contract but with a view to going permanent as we continue to grow - its exciting times at Intrum UK!


Having a purpose in your role is considered an important aspect for any employee.  We have placed a huge amount of emphasis on ensuring you understand the reason for the job you do.  Servicing our customers in a way that YOU can be proud of.  We take Customer Service very seriously and our Investors in Customers Gold award, for the last 7 years running, really proves this!



Your role


As a Customer Service Representative you will approach customers in a respectful and ethical manner.  The successful candidates will ensure that all customers are treated fairly, establishing a full understanding of the customers financial circumstances in order to agree an affordable repayment arrangement.


Training


You will receive training from our in-house Training Specialists and you will have a Manager who will ensure you have everything you need to complete your role successfully!


Your responsibilities



• Contacting customers via the dialler system in order to reach an understanding of the customers’ financial circumstances and where appropriate, setting an agreeable repayment arrangement.
• Handling outbound and inbound calls.
• Listening to customers, demonstrating understanding and empathy towards their situation, responding and questioning to fully establish the customer’s circumstances. 
• Explaining the benefits of reaching their “debt free date” and providing clear information and timescales with regard to their agreed payment term.
• Communicating with customers in a clear and respectful manner whilst observing regulatory requirements and maintaining adherence to the Data Protection Act.
• Building rapport with customers and creating a positive customer experience.
• Being compliant at all times by ensuring that Intrum procedures are followed whilst maintaining adherence to Intrum’s governing bodies, which includes the TCF (Treating Customers Fairly) framework and the FCA Consumer Credit Sourcebook.
• Providing guidance to customers on the availability and services of the Free Money Advice sector.
• Effective note taking – ensuring records of calls are complete, accurate, professional and a true reflection of the conversation.
• Meeting and exceeding monthly targets including call quality and compliance.

What we are looking for



• Previous experience working in a customer service environment
• Ability to build rapport and engage in communication with any audience
• A desire to make a conscious effort to assist and engage customers, through high levels of empathy and understanding
• Be proficient at using various systems

Desired skills



• Previous experience working on a dialler
• Previous experience in a call centre environment

Benefits



• Monthly bonus - up to 20%
• Ongoing training and career development
• Reward and recognition
• LinkedIn Learning Courses
• Onsite gym
• Discounts on high street vouchers
• Pension scheme
• Employee Assistance Programme
• Excellent transport links

Salary



• £20,500 per annum

Shift pattern


09:00am to 17:30pm 4 days per week, 1 day 10:00am to 20:00 and every other Saturday 09:00am to 13:30pm with a day off in lieu that week.


About us


Intrum is the industry-leading provider of credit management services. At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways. Our business is about helping others. Helping individuals in debt get out of difficult situations. Helping companies get paid so they can grow, employ and prosper.


We want to make a difference by ethically supporting thousands of customers to pay off their debt. Our people care about treating our customers fairly and we care about our people.


Additional information


Please note that you will be subject to a credit check and a criminal records check as part of our pre-employment checks process. You should not be bankrupt, have any outstanding County Court Judgements on your credit file or have more than two registered defaults.


Intrum UK are an equal opportunities employer.