customer service representative jobs

Near reading, home counties
198Jobs Found

198 jobs found for customer service representative jobs Near reading, home counties

U
U

Retentions and Customer Service Executive

UTP

Reading, HC
Today
Reading, HC
£22.5k - £22.5k Per Year
Today
£22.5k - £22.5k Per Year

Retentions and Customer Service Executive


Location: Reading


Salary: £22,500 per annum plus benefits


Hours of Work: Full-Time (basic hours are 9:00am to 5:30pm)


About the Company:


UTP Merchant Services Ltd  and its sister company  are two of the fastest growing, innovative fintech organisations in the UK.  Through a mixture of innovation and a focus on delivering outstanding customer service, they are committed to providing their customer base with market leading credit and debit card processing solutions.


With a customer base of over 20,000 customers, approximately £1.5 billion is processed across UTP’s estate of credit card machines each year with many hundreds of new customers being added on a monthly basis.


About the Retentions and Customer Service Executive Role:


Reporting into the Retentions Manager, the Retentions Executives will be responsible for improving and refreshing the relationships with our current customer base through targeted call campaigns, as well as discovering the reasons for customer attrition to deliver insights on their current service.


Retentions and Customer Service Executive Responsibilities:


• Responsible for contacting the existing client base through different points in their lifecycle with our client to discuss their service, add value and maintain relationships – all with a view to reduce attrition
• Responsible for contacting our past client base to uncover the reasons why they have cancelled their contracts and provide meaningful insights to the business
• Responsible for monitoring the Company’s service delivery through feedback surveys delivered to the customers, analysing and reporting on that data
• An understanding of retentions and the importance of this role within the business, to allow effective prioritisation and management of workload
• Quickly develop knowledge of our core products and procedures to be able to understand the customer journey
• Rapidly develop a thorough understanding of the payments industry and the market sector they operate within

Retentions and Customer Service Executive Requirements:


• Positive outlook with proactive problem-solving skills
• Self-motivation and ability to work individually as well as part of a team
• Excellent verbal and written skills
• Exceptional organisational skills, particularly in relation to time-management and prioritisation
• Confident and professional phone manner
• High attention to detail and an analytical mindset
• Living within a reasonable commute of Reading

Due to the nature of the business all prospective employment offers will be subject to a satisfactory disclosure from the Criminal Records Bureau in accordance with the Rehabilitation of Offenders Act 1974 and the Police Act 1997.


If you think that you are suitable for this Retentions and Customer Service Executive role, please apply now!


This job description is not exhaustive and will be subject to periodic review.  It may be amended to meet the changing needs of the business.  The post-holder will be expected to participate in this process and we would aim to reach agreement on any changes.

S
S

Front of House Receptionist & Security Officer (STARS)

Smart Recruit Online

Reading, HC
Today
Reading, HC
£9.5 - £11.5 Per Hour
Today
£9.5 - £11.5 Per Hour

STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers.
We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and much more with a discreet and vigilant security service.
Our STARS deliver a consistently high-end, comprehensive and discreet security-focused hosting experience to all visitors, guests and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property and information always, in a knowledgeable, professional and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine first-class, SIA-approved security expertise with exceptional customer service delivery. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/
How you will make an impact as a member of the STARS Programme:
  • Deliver a consistently high-end customer focussed experience
  • Embody a high-performance approach and encourage colleagues to do the same
  • Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
  • Provide timely and accurate information
  • Respond appropriately to varying and fast changing priorities
  • Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
  • Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Additional Information
  • Relief Contract (40 hours guaranteed a week)
  • Covering Sickness & Holidays across Berkshire & Surrey in Front of House and Security Officer positions
  • Full Driving Licence with own vehicle required
  • Up to 12 hour shifts working days, weekends and nights (must be fully flexible)

Essential Skills
What you will bring to be a member of the STARS Programme:
  • Highest quality personal appearance
  • Flexible, professional and adept at working under pressure
  • Outstanding written, verbal and oral communication skills
  • Customer oriented with a passion for high-level service
  • Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
  • Polite and proactive
  • Punctual and trustworthy
  • Able to use initiative and highly adaptable
  • Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
  • Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
  • SIA licence holders preferred
  • Full Driving Licence with own vehicle required

About Company
Securitas Benefits:
  • Paid holiday, company pension and life assurance scheme
  • Discounted gym membership
  • Wellness advice and support
  • Cycle to Work Scheme
  • Car lease and new car purchasing schemes
  • Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out.
  • City & Guilds accredited training program for professional and personal development
  • Support to gain your SIA license

Here at Securitas we guard and protect a variety of clients across the globe, these range from banks, retail chains, and leisure venues through to corporate offices. Our employees play an integral role in making people feel safe. Securitas is encouraging and empowering diversity & inclusion in the workplace and has been recognised with both UK SuperBrand and UK Top Employer awards for 2019/20.
Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.
With our roots dating back to 1934, Securitas is one of the largest security service organizations in the world, we have around 150,000 clients, of which 150 are globally listed companies. We specialize in protecting corporate organizations, small to medium-sized businesses, and the public so a successful applicant will join an industry leader with over 370,000 employees, of which 9,500 are in the UK.
We are a company where you can develop your Security career, with access to training and the ability to gain professionally recognised qualifications so you can grow in confidence and take on more responsibility.
If you want to know more about why Securitas is the world's leading security group, and our continuing work in the diversity & inclusion space, simply visit: www.securitas.uk.com/en-GB/
Join the Securitas Team today!
S
S

Front of House Receptionist & Security Officer (STARS)

Smart Recruit Online

Reading, HC
1 day ago
Reading, HC
£9.5 - £11.5 Per Hour
1 day ago
£9.5 - £11.5 Per Hour

STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers.
We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and much more with a discreet and vigilant security service.
Our STARS deliver a consistently high-end, comprehensive and discreet security-focused hosting experience to all visitors, guests and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property and information always, in a knowledgeable, professional and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
We combine first-class, SIA-approved security expertise with exceptional customer service delivery. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.
Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/
How you will make an impact as a member of the STARS Programme:
  • Deliver a consistently high-end customer focussed experience
  • Embody a high-performance approach and encourage colleagues to do the same
  • Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
  • Provide timely and accurate information
  • Respond appropriately to varying and fast changing priorities
  • Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
  • Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Additional Information
  • Relief Contract (40 hours guaranteed a week)
  • Covering Sickness & Holidays across Berkshire & Surrey in Front of House and Security Officer positions
  • Full Driving Licence with own vehicle required
  • Up to 12 hour shifts working days, weekends and nights (must be fully flexible)

Essential Skills
What you will bring to be a member of the STARS Programme:
  • Highest quality personal appearance
  • Flexible, professional and adept at working under pressure
  • Outstanding written, verbal and oral communication skills
  • Customer oriented with a passion for high-level service
  • Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
  • Polite and proactive
  • Punctual and trustworthy
  • Able to use initiative and highly adaptable
  • Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
  • Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
  • SIA licence holders preferred
  • Full Driving Licence with own vehicle required

About Company
Securitas Benefits:
  • Paid holiday, company pension and life assurance scheme
  • Discounted gym membership
  • Wellness advice and support
  • Cycle to Work Scheme
  • Car lease and new car purchasing schemes
  • Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out.
  • City & Guilds accredited training program for professional and personal development
  • Support to gain your SIA license

Here at Securitas we guard and protect a variety of clients across the globe, these range from banks, retail chains, and leisure venues through to corporate offices. Our employees play an integral role in making people feel safe. Securitas is encouraging and empowering diversity & inclusion in the workplace and has been recognised with both UK SuperBrand and UK Top Employer awards for 2019/20.
Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.
With our roots dating back to 1934, Securitas is one of the largest security service organizations in the world, we have around 150,000 clients, of which 150 are globally listed companies. We specialize in protecting corporate organizations, small to medium-sized businesses, and the public so a successful applicant will join an industry leader with over 370,000 employees, of which 9,500 are in the UK.
We are a company where you can develop your Security career, with access to training and the ability to gain professionally recognised qualifications so you can grow in confidence and take on more responsibility.
If you want to know more about why Securitas is the world's leading security group, and our continuing work in the diversity & inclusion space, simply visit: www.securitas.uk.com/en-GB/
Join the Securitas Team today!
Q
Q

French Speaking Customer Service Representative

Quality Talent Recruitment

Wooburn Green, HC
21 days ago
Wooburn Green, HC
21 days ago

We currently have an exciting opportunity for French Speaking Customer Service Representativein High Wycombe.

Are you fluent in French and English? Do you have previous customer service experience?

If yes, read on.

Our client, a multinational company based in Buckinghamshire, is looking for a Customer Services Representative with French language skills to join their existing team on a Fixed Term Contract basis to support their customers throughout the EMEA region. The successful candidate will have excellent French and English language skills and be confident working in a B2B order processing/customer support environment.


The role is being offered on a Fixed Term Contract until November 2021 and pays an attractive salary.


The role:

  • Liaising with business customers regarding product enquiries
  • Processing orders and keeping the customer up to date with the progress of their order
  • Ensuring customer orders are prioritised and progressed appropriately and that service level agreements are met
  • Arranging for product repairs and contract renewals
  • Supporting the sales function with specific campaigns e.g. special offers
  • Proactively deal with any order discrepancies and generally provide a high level of customer service at all times.

 The person:

·         Fluency in French and English

·         At least one-year customer service experience, preferably within a B2B environment

·         Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage

·         Experience of liaising with customers / internal departments located outside the UK would be an advantage

·         Experience of using an in-house database and MS Office packages is essential

·         Strong administrative and organisational skills


Please only apply if you have the required skills and absolute fluency in the required languages.

Due to the high level of applications we receive, we can only respond to applicants whose skills and qualifications match our clients' requirements. Candidates must be eligible to work in the UK or hold a valid work permit.




French Speaking Customer Service Representative
Q
Q

French Customer Service Representative

Quality Talent Recruitment

Wooburn Green, HC
13 days ago
Wooburn Green, HC
13 days ago

We currently have an exciting opportunity for French Speaking Customer Service Representativein High Wycombe.

Are you fluent in French and English? Do you have previous customer service experience?

If yes, read on.

Our client is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market and they are looking for French Speaking Customer Service Representative who will provide excellent customer service and support. This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for our client French customers in the EMEA region.

The role:


·         Accurate and timely entry of orders onto the order management system.

·         Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress.

·         Checking progress, lead-time and quantity for each order.

·         Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met.

·         Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team.

·         Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan.

·         Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers.

·         Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales.

·         Liaising with external service providers such as courier services and forwarding agents to resolve delivery queries

·         Building close relationships with all internal and external contacts to constantly improve information flow and the order process.

·         Collating information and producing reports as required.

 The person:


·         Fluency in French and English

·         At least one-year customer service experience, preferably within a B2B environment

·         Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage

·         Experience of liaising with customers / internal departments located outside the UK would be an advantage

·         Experience of using an in-house database and MS Office packages is essential

·         Strong administrative and organisational skills


Please only apply if you have the required skills and absolute fluency in the required languages.

Due to the high level of applications we receive, we can only respond to applicants whose skills and qualifications match our clients' requirements. Candidates must be eligible to work in the UK or hold a valid work permit.




French
P
P

Receptionist

Page Personnel United Kingdom

Reading, HC
3 days ago
Reading, HC
3 days ago
The Receptionist will:
  • Meet and greet new and existing customers
  • Answer calls into the office and pass on the appropriate person
  • Assist with pick up and delivery of vehicles
  • Liaise with customers about vehicle updates
  • Assist the office manager with duties

The Receptionist should have:

  • Previous experience in an administration role
  • Experience working with high net worth individuals
  • An interest or awareness of luxury/sport cars
  • Excellent interpersonal skills

Due to the location of the offices, you should have a driving license and access to a car.

A competitive salary, benefits package and the ability to work with a fantastic and knowledgeable team.

Our client based on the outskirts of Reading is looking for an receptionist to join them on a full time, permanent basis.

T
T

Customer Assistant Nights

Tesco

Warfield, HC
8 days ago
Warfield, HC
8 days ago

Shift pattern

DaysFrom timeTo time
Sat22:00:0007:00:00

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so rewarding.

Being a colleague in one of our stores means that you will help to serve our shoppers better every day.

You’ll meet great people, learn new things and be part of an expert diverse team where everyone is welcome.

Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you

PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.


The Customer is at the heart of everything we do.

It’s your responsibility to ensure:

  • Customers get the finest shopping journey.
  • Customers are always able to get the products they need.
  • Customers are excited by our promotions and find our aisles welcoming.
  • Customers have a slick and speedy checkout experience.
  • Customers leave our store feeling valued and satisfied.

Whether you are looking for flexibility to suit your lifestyle or the opportunity to progress your career, this can be the role for you.


  • Able to give great, natural customer service by proactively smiling, greeting, acknowledging and helping customers.
  • Works hard for customers, your team and your department.
  • You are able to prioritise to ensure anything you do is right for our customers.
  • Adaptable and resilient to meet the ever changing demands of our business.
  • You must be able to follow instructions either verbal or written.
  • You are reliable and a good timekeeper.
  • You must be smart and tidy at all times.
C
C

Member & Customer Services Advisor

CIOB

Bracknell, HC
5 days ago
Bracknell, HC
5 days ago

About Us

 

Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.

 

About the Role

 

The CIOB is now looking for a Member & Customer Services Advisor to effectively respond to inbound enquiries from members, employers and customers, ensuring a first class and personalised experience is delivered. Contributing to delivering an exceptional service and improved customer satisfaction and retention rates, you will encourage conversion and members to attain Chartered membership, ultimately contributing to the delivery of our growth targets.

 

About You

 

We’re looking for an individual who has excellent communication skills and demonstrable experience in a busy and varied customer service role. Able to deal confidently with people at all levels, developing positive working relationships with team members, colleagues and other departments, you will have excellent telephone call handling skills and be a strong team player who can effectively manage and prioritise a busy workload.

 

You’ll also be IT literate to include familiarity with MS Office (including MS Teams), CRM software and web applications and have an aptitude for learning new IT systems quickly. You’ll have good administration skills with a keen eye for detail and be able to deliver accurate, high quality work within well-defined processes and procedures.

 

Why Work For Us?

 

We can offer you not only the opportunity to make a real difference with the work you do, but the chance to do that in a really friendly, flexible and welcoming working environment, where we’ll show you that we’re committed to your personal wellbeing and to your development within your role.

 

We’ll offer you a fantastic range of benefits – from access to a great pension scheme through to a variety of health and wellbeing schemes; and we’ll make sure that you’re constantly learning throughout your time with us. We hold a Silver Investors in People Award – which we really hope will show you our commitment to this.

Salary

£22.5k - £22.5k Per Year

Job Type

Full Time

Posted

Today

Description

Retentions and Customer Service Executive


Location: Reading


Salary: £22,500 per annum plus benefits


Hours of Work: Full-Time (basic hours are 9:00am to 5:30pm)


About the Company:


UTP Merchant Services Ltd  and its sister company  are two of the fastest growing, innovative fintech organisations in the UK.  Through a mixture of innovation and a focus on delivering outstanding customer service, they are committed to providing their customer base with market leading credit and debit card processing solutions.


With a customer base of over 20,000 customers, approximately £1.5 billion is processed across UTP’s estate of credit card machines each year with many hundreds of new customers being added on a monthly basis.


About the Retentions and Customer Service Executive Role:


Reporting into the Retentions Manager, the Retentions Executives will be responsible for improving and refreshing the relationships with our current customer base through targeted call campaigns, as well as discovering the reasons for customer attrition to deliver insights on their current service.


Retentions and Customer Service Executive Responsibilities:



• Responsible for contacting the existing client base through different points in their lifecycle with our client to discuss their service, add value and maintain relationships – all with a view to reduce attrition
• Responsible for contacting our past client base to uncover the reasons why they have cancelled their contracts and provide meaningful insights to the business
• Responsible for monitoring the Company’s service delivery through feedback surveys delivered to the customers, analysing and reporting on that data
• An understanding of retentions and the importance of this role within the business, to allow effective prioritisation and management of workload
• Quickly develop knowledge of our core products and procedures to be able to understand the customer journey
• Rapidly develop a thorough understanding of the payments industry and the market sector they operate within

Retentions and Customer Service Executive Requirements:



• Positive outlook with proactive problem-solving skills
• Self-motivation and ability to work individually as well as part of a team
• Excellent verbal and written skills
• Exceptional organisational skills, particularly in relation to time-management and prioritisation
• Confident and professional phone manner
• High attention to detail and an analytical mindset
• Living within a reasonable commute of Reading

Due to the nature of the business all prospective employment offers will be subject to a satisfactory disclosure from the Criminal Records Bureau in accordance with the Rehabilitation of Offenders Act 1974 and the Police Act 1997.


If you think that you are suitable for this Retentions and Customer Service Executive role, please apply now!


This job description is not exhaustive and will be subject to periodic review.  It may be amended to meet the changing needs of the business.  The post-holder will be expected to participate in this process and we would aim to reach agreement on any changes.