Senior Customer Support Representative
Not For Profit People
London, LondonSenior Customer Support Representative
We are looking for a friendly and organised individual with a commitment to outstanding customer service to be the first point of contact for the organisations customers. This is an exciting opportunity for a Senior Customer Support proffesional to build on their customer experience within an excellent team.
Position: Senior Customer Support Representative
Location: Flexible as homeworking supported
Salary: £25-28k dependent on experience
Hours: Full-time
Duration: 12 months Fixed Term Contract (becoming permanent if funding allows)
Benefits: 25 days' annual leave plus bank holidays and 5% Employer pension contribution
Closing Date: 21st March 2021
Final Interview Date: Interviews will be taking place on a rolling basis so avoid early to avoid disappointment.
About the Role
Working closely with colleagues from across the organisation, the successful applicant will take ownership of customer service queries at the charity, nurturing customers who need help, technical support or have questions and queries about the range of products and services. This role is key to the day-to-day running of the Boxall Profile Online and services providing specialist support to schools.
In particular, the Senior Customer Support Representative will be responsible for ensuring that customers receive outstanding service by:
- Delivering a cohesive approach to customer support across channels such as email, phone, helpdesk, help centre, social media, etc.
- Providing customer support for Boxall Online Profile
- Closely managing customer support queries to avoid and eliminate backlogs
- Continuously improving customer support through optimising systems and processes
- Listening to customers and analysing trends to improve customer service
About You
We are looking for an agile, committed and enthusiastic individual, capable of absorbing information quickly, and able to handle a diverse workload in order to meet the fast pace of the organisation. The ideal candidate will be a self-starter with a commitment to outstanding customer service, and the strong communication and problem-solving skills needed to work well with a small team in a dynamic working environment.
The role requires an individual who has a strong track record of customer support and experience of working hands-on with helpdesk/ticketing systems to manage queries effectively. Where an individual lacks specific experience of working in a particular area they would be expected to demonstrate evidence to support their potential to do so and an understanding of the factors that will drive success.
You will have:
- Solid experience of customer support and customer service using helpdesk/ticketing systems
- Experience of improving customer service and optimising tools and workflows to deliver better outcomes
- Strong organisational skills with the ability to multitask and manage time effectively
- Excellent telephone manner, and professional presentation at all times
- Excellent written and verbal communication skills
- Good attention to detail, and the ability to keep accurate records and work at pace
- Ability to work to deadlines and prioritise customer queries effectively
- Ability to listen to customers and colleagues with empathy, to think critically and solve and escalate problems appropriately
- Ability to manage a fast-paced, unpredictable workload with professionalism and enthusiasm
- Enthusiasm for digital solutions and a customer-focused mindset
Applicants are asked to provide a current CV and 2-page covering letter outlining evidence against the essential criteria in the job description, clearly identifying the skills and experiences applicable to the role.
A satisfactory basic Disclosure and Barring Service (DBS) check will be a requirement once a conditional offer of employment is made to successful candidates.
In Return...
Work for an organisation with excellent work life balance policies, where flexible working is promoted and the culture of the organisation is to nurture staff through effective leadership and excellent team working.
About the Organisation
With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances. The charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. Whether it is delivering certified training, supporting whole-school or authority-wide nurturing schools approach or promoting evidence-based research, the charity is providing quality support and resources to make nurturing provision a reality for pupils across the UK and beyond.
Other roles you may have experience of could include Customer Service, Senior Customer Service, Customer Support, Senior Customer Support, Customer Experience, Helpdesk, Help Desk, Digital Customer Support, Online Customer Support.
Appointment setter
Mason & Wake Ltd
London, LondonA fast-growing business that helps recruitment & search business owners generate leads and increase sales.
The company is looking at recruiting a Top Performing ‘Appointment Setter.’
This is a home-based role. Smart casual dress code is required as occasionally you may be on camera. We are an inclusive culture that celebrates a diverse workforce.
Positive reinforcement is also encouraged to promote a strong employee morale.
For the last 15 years, we have coached thousands of staffing, recruitment and search firms worldwide on how to win more sales with a proven and predictable client attraction system consistently.
Now you have the opportunity to be a part of that and help take us to the next level.
Role: APPOINTMENT SETTER
Location: Remote/Home-based
Compensation: Commission only with earning potential up to £28K ($39K) - £40K ($56K) per year.
This is a perfect role for driven individuals committed to getting the best results for the client. You must have experience in connecting with prospects and guiding them to the right solution for them. The good news is you will be coached continuously and trained in improving the results you get. The workload will be part-time and is on a self-employed basis.
The role…
Place Outbound Calls
You will receive lists of warm prospects, and you will be responsible for calling these prospects to book a sales meeting for the Sales Advisors. These calls will determine prospective clients' overall interest and eliminate clients who aren't interested.
Social media messaging
You will be responsible for reaching out to warm prospects via LinkedIn, Facebook and text, with the purpose of qualifying and booking meetings.
Email Clients
You may also use email to contact prospects, to answer any questions, schedule meetings with Sales Advisors, or reschedule meetings as needed.
Keep Accurate Records
When you contact prospective clients and talk to them about the services, you will need to keep accurate records of each conversation.
Essential Experience
- Proven experience as an ‘Appointment Setter,’ Sales Representative, Customer service or similar, will be advantageous.
- Computer literate.
- Top-notch interpersonal skills.
- Outstanding listening skills and attention to detail.
- Excellent phone etiquette.
- Comfortable on LinkedIn, Facebook and text messaging.
- Driven with a can-do attitude.
- Strong command of English, both written and verbal.
- Keen on self-improvement and is coachable.
Closes on 2nd March 2021
Norwegian speaking Customer Support Representative
Language Matters
North West London, London
One of the largest medical technology companies in the world has an exciting vacancy for a Norwegian speaker to join their customer support team in North West London. The successful applicant will be responding to enquiries from customers concerning medical devices and services in a helpful, professional and emphatic manner. This position would be ideal for someone who is motivated by customer service and has experience in or knowledge of the healthcare industry and medical devices.
The company is currently working from home (WFH) until May 2021 and the client provides all necessary equipment, onboarding and training to be able to work remotely for the time being. Thereafter, the role will be based in North West London where you will be able to work closely together with the multinational team.
Your responsibilities will include:
- Delivering exceptional customer service and product support via telephone and email across the Norwegian market
- Demonstrating empathy, patience and resilience while safely assisting customers
- Ensuring that all enquiries via telephone and email are being responded to in a timely manner
- Maintaining knowledge of the system and products by keeping up to date and providing guidance and advice on the products and services
About you:
In order to succeed in this role, you should have a customer-focused approach and be fluent in Norwegian and English, both written and spoken. This is an exciting role for a passionate, dedicated and motivated Customer Support Representative to be involved in a growing customer support team where you will gain invaluable experience working in a medical technology company. In return, you will receive great additional benefits and a very generous holiday package - reach out to us today to find out more details!
Profile:
- Required to be fluent in Norwegian to a native level, both written and spoken
- Fluency in English, both written and spoken
- Previous experience in a customer service, customer support or help desk role would be desirable
- Experience with or knowledge of medical equipment and an interest in the healthcare industry is a plus
To apply, please send your CV in English and in Word format to Hampus.
languagematters is acting as an employment agency in relation to this vacancy.
Finnish speaking Customer Support Representative
Language Matters
North West London, London
One of the largest medical technology companies in the world has an exciting vacancy for a Finnish speaker to join their customer support team in North West London. The successful applicant will be responding to enquiries from customers concerning medical devices and services in a helpful, professional and emphatic manner. This position would be ideal for someone who is motivated by customer service and has experience in or knowledge of the healthcare industry and medical devices.
The company is currently working from home (WFH) until May 2021 and the client provides all necessary equipment, onboarding and training to be able to work remotely for the time being. Thereafter, the role will be based in North West London where you will be able to work closely together with the multinational team.
Your responsibilities will include:
- Delivering exceptional customer service and product support via telephone and email across the Finnish market
- Demonstrating empathy, patience and resilience while safely assisting customers
- Ensuring that all enquiries via telephone and email are being responded to in a timely manner
- Maintaining knowledge of the system and products by keeping up to date and providing guidance and advice on the products and services
About you:
In order to succeed in this role, you should have a customer-focused approach and be fluent in Finnish and English, both written and spoken. This is an exciting role for a passionate, dedicated and motivated Customer Support Representative to be involved in a growing customer support team where you will gain invaluable experience working in a medical technology company. In return, you will receive great additional benefits and a very generous holiday package - reach out to us today to find out more details!
Profile:
- Required to be fluent in Finnish to a native level, both written and spoken
- Fluency in English, both written and spoken
- Previous experience in a customer service, customer support or help desk role would be desirable
- Experience with or knowledge of medical equipment and an interest in the healthcare industry is a plus
To apply, please send your CV in English and in Word format to Hampus.
languagematters is acting as an employment agency in relation to this vacancy.
German speaking Wholesale Customer Service Representatives
Language Matters
London, London
Due to strong sales performance and growth, our client - a leading multinational fashion company - is looking for a number of German speaking Wholesale Customer Service Representatives on permanent and contract basis to join their team. If offered on a contract basis, the role will be a 9 or 12 month fixed-term contract.
The company provides remote onboarding and you will continue to work from home afterwards. However, you might be required to travel to the office when it is safe to do so. Due to the company's international presence, they are considering candidates based in London as well as Amsterdam, Munich and Dusseldorf.
Your responsibilities will include:
- Being the first point of contact for all customer queries, answering calls and emails in a timely and professional manner whilst utilising your German language skills
- Proactively dealing with any returns and exchange issues
- Processing and tracking of orders
- Working alongside the sales team and other departments where required
- Maintaining knowledge of products and keeping up to date with new products and promotions
About you:
In order to succeed in this role, it is essential for you to have previous experience in dealing with a high volume of outbound orders from wholesale clients in a fast-paced environment. In this thrilling opportunity you will be involved in a motivated and friendly multilingual team. If you have a keen interest in fashion, are based in London, Amsterdam, Munich or Dusseldorf and speak fluent German, then this role could be the next steppingstone in your career that you are looking for!
Profile:
- Required to be fluent in German and English, both written and spoken
- Solid experience providing wholesale customer support services in a product support and/or order dispatch environment
- Experience working in an online customer support, customer service, sales administration, client support or order fulfilment role is a key requirement
- Previous experience dealing with wholesale clients and B2B customers is essential
- Knowledge of Microsoft programs, in particular Excel VLOOKUP and Pivot tables, is desirable
- An interest in fashion, luxury or the retail industry is desirable
- Strong communication skills and able to work in a fast-paced environment dealing with a high volume of orders
- Bachelor's degree preferred
- Based in London, Amsterdam, Munich or Dusseldorf
To apply, please send your CV in English and in Word format to Deborah.
languagematters is acting as an employment agency in relation to this vacancy.
Senior Customer Support Representative
Not For Profit People
London, LondonSenior Customer Support Representative
We are looking for a friendly and organised individual with a commitment to outstanding customer service to be the first point of contact for the organisations customers. This is an exciting opportunity for a Senior Customer Support proffesional to build on their customer experience within an excellent team.
Position: Senior Customer Support Representative
Location: Flexible as homeworking supported
Salary: £25-28k dependent on experience
Hours: Full-time
Duration: 12 months Fixed Term Contract (becoming permanent if funding allows)
Benefits: 25 days' annual leave plus bank holidays and 5% Employer pension contribution
Closing Date: 21st March 2021
Final Interview Date: Interviews will be taking place on a rolling basis so avoid early to avoid disappointment.
About the Role
Working closely with colleagues from across the organisation, the successful applicant will take ownership of customer service queries at the charity, nurturing customers who need help, technical support or have questions and queries about the range of products and services. This role is key to the day-to-day running of the Boxall Profile Online and services providing specialist support to schools.
In particular, the Senior Customer Support Representative will be responsible for ensuring that customers receive outstanding service by:
- Delivering a cohesive approach to customer support across channels such as email, phone, helpdesk, help centre, social media, etc.
- Providing customer support for Boxall Online Profile
- Closely managing customer support queries to avoid and eliminate backlogs
- Continuously improving customer support through optimising systems and processes
- Listening to customers and analysing trends to improve customer service
About You
We are looking for an agile, committed and enthusiastic individual, capable of absorbing information quickly, and able to handle a diverse workload in order to meet the fast pace of the organisation. The ideal candidate will be a self-starter with a commitment to outstanding customer service, and the strong communication and problem-solving skills needed to work well with a small team in a dynamic working environment.
The role requires an individual who has a strong track record of customer support and experience of working hands-on with helpdesk/ticketing systems to manage queries effectively. Where an individual lacks specific experience of working in a particular area they would be expected to demonstrate evidence to support their potential to do so and an understanding of the factors that will drive success.
You will have:
- Solid experience of customer support and customer service using helpdesk/ticketing systems
- Experience of improving customer service and optimising tools and workflows to deliver better outcomes
- Strong organisational skills with the ability to multitask and manage time effectively
- Excellent telephone manner, and professional presentation at all times
- Excellent written and verbal communication skills
- Good attention to detail, and the ability to keep accurate records and work at pace
- Ability to work to deadlines and prioritise customer queries effectively
- Ability to listen to customers and colleagues with empathy, to think critically and solve and escalate problems appropriately
- Ability to manage a fast-paced, unpredictable workload with professionalism and enthusiasm
- Enthusiasm for digital solutions and a customer-focused mindset
Applicants are asked to provide a current CV and 2-page covering letter outlining evidence against the essential criteria in the job description, clearly identifying the skills and experiences applicable to the role.
A satisfactory basic Disclosure and Barring Service (DBS) check will be a requirement once a conditional offer of employment is made to successful candidates.
In Return...
Work for an organisation with excellent work life balance policies, where flexible working is promoted and the culture of the organisation is to nurture staff through effective leadership and excellent team working.
About the Organisation
With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances. The charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. Whether it is delivering certified training, supporting whole-school or authority-wide nurturing schools approach or promoting evidence-based research, the charity is providing quality support and resources to make nurturing provision a reality for pupils across the UK and beyond.
Other roles you may have experience of could include Customer Service, Senior Customer Service, Customer Support, Senior Customer Support, Customer Experience, Helpdesk, Help Desk, Digital Customer Support, Online Customer Support.
Wholesale Customer Relationship Coordinator
Your People Partners
St Albans, HCCan you look after the UK and international wholesale customers, answering their every query and concern?
Plus you have proven experience or transferable skills to bridge the gap between the wholesale customer and the sales/account management team?
And do it all with a customer-service focus and a smile on your face?
We have a fantastic opportunity for you to join a growing and well-established skincare company that not only wants to change the world, one skincare product at a time but wants to empower people to be the best they can be on the inside and out.
We are looking for you to add your customer service, communication and super-organisation skills to add to the fantastic operations team.
The aim is not simply to ship skincare products to the UK and international wholesale clients. We'd love you to do it with a customer service focus, solving their issues as needed ('where's my delivery for the 5th time that day?'), and do so ensuring they know we want to take care of their needs and develop long term relationships.
Your new role as the Wholesale Customer Relationship Coordinator in the Operations Team will include:
- Coordinating with the account manager for each wholesaler to ensure any discounts or offers are dealt with quickly and correctly
- Dealing with all logistics out of the Herts distribution centre; yes, you'll be on very good terms with all couriers so they wat just those few extra minutes for you!
- Tonnes of communicating - both email and on the phone - including wholesale clients whose first language may not be English
- Happy and love working within a busy team; every day will include solving problems, chasing couriers, checking systems, updating databases, and lots of internal comms with the ops and account management team
- Admin and coordinator experience within FMCG (ideally) with plenty of experience in shipping goods in the UK and internationally
- You love being up on your Brexit shipping and customs knowledge
- Fantastic written and verbal communication skills
- 100% customer satisfaction focused
- Ideally, you are one of those people who love and have an interest in clean beauty; organic, natural and vegan is everything to you!Thrive in a small, supportive and growing team and company - if you need a big, busy corporate environment, this may not be for you!
We look forward to hearing from you soon.
No agencies, please
Italian speaking Customer Service Coordinator
French Selection UK
St Albans, HCFRENCH SELECTION UK
Italian speaking Customer Service Coordinator
Sales Administration, 0rder Processing, Customers, Sales, Customer service, Logistics, Export Sales, Shipping, Delivery, Credits, Tracking, Manufacturing, Supply Chain, Italian, Italy
Salary: up to £26,500 pa DOE + excellent benefits
Location: St Albans, Hertfordshire
Commutable from London, Luton, Watford, Harpenden, Wheathamstead, Redbourn, Sandridge, Radlett, Bourne End, Kings Langley, Chipperfield, Abbots Langley, North London
Ref: 5232I
VIEW JOB DESCRIPTION > APPLY NOW
Please visit the French Selection UK website, vacancies section, search job reference: 5232I
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.
The Company:
Our client is a well-established, international company in the manufacturing sector.
Main Duties:
To support the sales process by monitoring customer’s accounts and processing orders.
The Role:
- To establish and maintain excellent relationships with Italian speaking clients
- To be the main point of contact for Italy based customers
- To process customers purchase orders and prepare relevant shipping documentation
- To ensure all customer requests are dealt with efficiently
- To follow through customer orders from process to delivery
- To communicate internally to ensure smooth processing and completion of orders
The Candidate:
- Fluent in Italian and English (Written and Spoken) - ESSENTIAL
- Previous relevant experience working directly with customers
- Experience with Oracle or SAP
- IT literate: Microsoft Office software
- Team player & self-starter
- Ability to work under pressure and multitasking
- Excellent communication and organization skills
Salary: up to £26,000 pa DOE + benefits
Benefits: 25 days holidays + bank holidays / Private Medical insurance/ Pension scheme / Life Insurance and others
French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.
Customer Service Representative
Essential Employment
Hackney, LondonBased in Hackney paying £15.75ph PAYE
This is a full time temporary role.
Our client is looking for a Customer Service Representative. To provide a support service to an annual billing and vaccination service by answering incoming calls and assisting callers with a variety of queries.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk
Finnish speaking Customer Support Representative
Language Matters
North West London, LondonOne of the largest medical technology companies in the world has an exciting vacancy for a Finnish speaker to join their customer support team in North West London. The successful applicant will be responding to enquiries from customers concerning medical devices and services in a helpful, professional and emphatic manner. This position would be ideal for someone who is motivated by customer service and has experience in or knowledge of the healthcare industry and medical devices.
The company is currently working from home (WFH) until May 2021 and the client provides all necessary equipment, onboarding and training to be able to work remotely for the time being. Thereafter, the role will be based in North West London where you will be able to work closely together with the multinational team.
Your responsibilities will include:
- Delivering exceptional customer service and product support via telephone and email across the Finnish market
- Demonstrating empathy, patience and resilience while safely assisting customers
- Ensuring that all enquiries via telephone and email are being responded to in a timely manner
- Maintaining knowledge of the system and products by keeping up to date and providing guidance and advice on the products and services
About you:
In order to succeed in this role, you should have a customer-focused approach and be fluent in Finnish and English, both written and spoken. This is an exciting role for a passionate, dedicated and motivated Customer Support Representative to be involved in a growing customer support team where you will gain invaluable experience working in a medical technology company. In return, you will receive great additional benefits and a very generous holiday package - reach out to us today to find out more details!
Profile:
- Required to be fluent in Finnish to a native level, both written and spoken
- Fluency in English, both written and spoken
- Previous experience in a customer service, customer support or help desk role would be desirable
- Experience with or knowledge of medical equipment and an interest in the healthcare industry is a plus
To apply, please send your CV in English and in Word format to Hampus.
languagematters is acting as an employment agency in relation to this vacancy.
Salary
£25k - £28k Per Year
Job Type
Contractor, Full Time
Posted
4 days ago
Description
Senior Customer Support Representative
We are looking for a friendly and organised individual with a commitment to outstanding customer service to be the first point of contact for the organisations customers. This is an exciting opportunity for a Senior Customer Support proffesional to build on their customer experience within an excellent team.
Position: Senior Customer Support Representative
Location: Flexible as homeworking supported
Salary: £25-28k dependent on experience
Hours: Full-time
Duration: 12 months Fixed Term Contract (becoming permanent if funding allows)
Benefits: 25 days' annual leave plus bank holidays and 5% Employer pension contribution
Closing Date: 21st March 2021
Final Interview Date: Interviews will be taking place on a rolling basis so avoid early to avoid disappointment.
About the Role
Working closely with colleagues from across the organisation, the successful applicant will take ownership of customer service queries at the charity, nurturing customers who need help, technical support or have questions and queries about the range of products and services. This role is key to the day-to-day running of the Boxall Profile Online and services providing specialist support to schools.
In particular, the Senior Customer Support Representative will be responsible for ensuring that customers receive outstanding service by:
- Delivering a cohesive approach to customer support across channels such as email, phone, helpdesk, help centre, social media, etc.
- Providing customer support for Boxall Online Profile
- Closely managing customer support queries to avoid and eliminate backlogs
- Continuously improving customer support through optimising systems and processes
- Listening to customers and analysing trends to improve customer service
About You
We are looking for an agile, committed and enthusiastic individual, capable of absorbing information quickly, and able to handle a diverse workload in order to meet the fast pace of the organisation. The ideal candidate will be a self-starter with a commitment to outstanding customer service, and the strong communication and problem-solving skills needed to work well with a small team in a dynamic working environment.
The role requires an individual who has a strong track record of customer support and experience of working hands-on with helpdesk/ticketing systems to manage queries effectively. Where an individual lacks specific experience of working in a particular area they would be expected to demonstrate evidence to support their potential to do so and an understanding of the factors that will drive success.
You will have:
- Solid experience of customer support and customer service using helpdesk/ticketing systems
- Experience of improving customer service and optimising tools and workflows to deliver better outcomes
- Strong organisational skills with the ability to multitask and manage time effectively
- Excellent telephone manner, and professional presentation at all times
- Excellent written and verbal communication skills
- Good attention to detail, and the ability to keep accurate records and work at pace
- Ability to work to deadlines and prioritise customer queries effectively
- Ability to listen to customers and colleagues with empathy, to think critically and solve and escalate problems appropriately
- Ability to manage a fast-paced, unpredictable workload with professionalism and enthusiasm
- Enthusiasm for digital solutions and a customer-focused mindset
Applicants are asked to provide a current CV and 2-page covering letter outlining evidence against the essential criteria in the job description, clearly identifying the skills and experiences applicable to the role.
A satisfactory basic Disclosure and Barring Service (DBS) check will be a requirement once a conditional offer of employment is made to successful candidates.
In Return...
Work for an organisation with excellent work life balance policies, where flexible working is promoted and the culture of the organisation is to nurture staff through effective leadership and excellent team working.
About the Organisation
With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances. The charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. Whether it is delivering certified training, supporting whole-school or authority-wide nurturing schools approach or promoting evidence-based research, the charity is providing quality support and resources to make nurturing provision a reality for pupils across the UK and beyond.
Other roles you may have experience of could include Customer Service, Senior Customer Service, Customer Support, Senior Customer Support, Customer Experience, Helpdesk, Help Desk, Digital Customer Support, Online Customer Support.