customer service representative jobs

Near epsom, home counties
470Jobs Found

470 jobs found for customer service representative jobs Near epsom, home counties

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Customer Support Representatives

Intrum

Reigate, HC
4 days ago
Reigate, HC
£20.5k - £20.5k Per Year
4 days ago
£20.5k - £20.5k Per Year

At Intrum, you will grow by making a difference. You will do it in a highly international environment. And in a supportive culture where effort counts.


Are you passionate about Customer Service  and want to be a part of an Investors in People Gold awarded company that develops, supports and rewards you?


 We are looking for a group of dedicated Customer Support Representatives to join our growing Purchase department in March.   This will be an initial 6 month contract but with a view to going permanent as we continue to grow - its exciting times at Intrum UK!


Having a purpose in your role is considered an important aspect for any employee.  We have placed a huge amount of emphasis on ensuring you understand the reason for the job you do.  Servicing our customers in a way that YOU can be proud of.  We take Customer Service very seriously and our Investors in Customers Gold award, for the last 7 years running, really proves this!


Your role


As a Customer Service Representative you will approach customers in a respectful and ethical manner.  The successful candidates will ensure that all customers are treated fairly, establishing a full understanding of the customers financial circumstances in order to agree an affordable repayment arrangement.


Training


You will receive training from our in-house Training Specialists and you will have a Manager who will ensure you have everything you need to complete your role successfully!


Your responsibilities


• Contacting customers via the dialler system in order to reach an understanding of the customers’ financial circumstances and where appropriate, setting an agreeable repayment arrangement.
• Handling outbound and inbound calls.
• Listening to customers, demonstrating understanding and empathy towards their situation, responding and questioning to fully establish the customer’s circumstances.
• Explaining the benefits of reaching their “debt free date” and providing clear information and timescales with regard to their agreed payment term.
• Communicating with customers in a clear and respectful manner whilst observing regulatory requirements and maintaining adherence to the Data Protection Act.
• Building rapport with customers and creating a positive customer experience.
• Being compliant at all times by ensuring that Intrum procedures are followed whilst maintaining adherence to Intrum’s governing bodies, which includes the TCF (Treating Customers Fairly) framework and the FCA Consumer Credit Sourcebook.
• Providing guidance to customers on the availability and services of the Free Money Advice sector.
• Effective note taking – ensuring records of calls are complete, accurate, professional and a true reflection of the conversation.
• Meeting and exceeding monthly targets including call quality and compliance.

What we are looking for


• Previous experience working in a customer service environment
• Ability to build rapport and engage in communication with any audience
• A desire to make a conscious effort to assist and engage customers, through high levels of empathy and understanding
• Be proficient at using various systems

Desired skills


• Previous experience working on a dialler
• Previous experience in a call centre environment

Benefits


• Monthly bonus - up to 20%
• Ongoing training and career development
• Reward and recognition
• LinkedIn Learning Courses
• Onsite gym
• Discounts on high street vouchers
• Pension scheme
• Employee Assistance Programme
• Excellent transport links

Salary


• £20,500 per annum

Shift pattern


09:00am to 17:30pm 4 days per week, 1 day 10:00am to 20:00 and every other Saturday 09:00am to 13:30pm with a day off in lieu that week.


About us


Intrum is the industry-leading provider of credit management services. At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways. Our business is about helping others. Helping individuals in debt get out of difficult situations. Helping companies get paid so they can grow, employ and prosper.


We want to make a difference by ethically supporting thousands of customers to pay off their debt. Our people care about treating our customers fairly and we care about our people.


Additional information


Please note that you will be subject to a credit check and a criminal records check as part of our pre-employment checks process. You should not be bankrupt, have any outstanding County Court Judgements on your credit file or have more than two registered defaults.


Intrum UK are an equal opportunities employer.

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Customer Services Representative

Candidate Source Ltd

Tadworth, HC
1 day ago
Tadworth, HC
£20k - £24k Per Year
1 day ago
£20k - £24k Per Year
A disability friendly organisation who actively encourage applications from disabled candidates, offering the Disability Confident guaranteed interview scheme are seeking a Customer Services Representative to join their team.
Please let us know if you require any reasonable adjustments to be made at any point of the recruitment process and beyond.
A leading financial services organisation, they are now looking for a customer focused individual to join their growing Customer Services department. The team responds to inbound enquiries from customers, ranging from handling simple queries to providing advice on products and resolving issues and complaints.
A progressive business, proud of its diverse workforce and inclusive environment, they offer ongoing training and development and excellent opportunities for career progression.
As a Customer Services Representative, you will:
  • Respond to incoming calls and enquiries from customers, ensuring a high level of customer service is provided at all times.
  • Develop good relationships with customers by providing excellent levels of customer care. 
  • Handle any complaints professionally and, where necessary, escalate to appropriate colleagues or teams within the business.
  • Explain and provide guidance on the range of products available to customers.
We are looking for a Customer Services Representative with:
  • Experience of working in a customer focused environment, ideally in an office or call centre environment, although this is not essential.
  • A proactive approach to customer care, with a passion for providing excellent service. 
  • Able to prioritise a busy workload and respond quickly to a broad range of customer enquiries. 
  • Willing to work towards professional qualifications (a regulatory requirement). 
If this sounds like the Customer Services Representative role for you, click apply now.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
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Call Centre Adviser - Inbound and Working From Home (FTC)

Premium Credit

Leatherhead, HC
Today
Leatherhead, HC
£19k - £21k Per Year
Today
£19k - £21k Per Year
Call Centre Adviser - Inbound and Working From Home (FTC)
Leatherhead, Surrey
Are you a contact centre or financial services professional who is dedicated to delivering incredible customer experiences? Looking to take on a fresh, new challenge with a forward-thinking business? If, so, we’d love to hear from you.
About Us
Premium Credit is one of the leading insurance premium finance companies in the UK and Ireland. We are now looking for Call Centre Advisers to join our team on a fixed-term contract and deliver an excellent front-line service to customers.
While our offices are based in Leatherhead, we are currently operating on a work from home basis.
The Benefits
- Salary of £19,000 - £21,000 pro rata
- Pension
- 25 days’ holiday pro rata
- A competitive benefits package
This is a great opportunity to develop a varied and rewarding career with a company that supports and invests in their people.
Within a welcoming and fast-moving environment, you will have the chance to develop and grow professionally through a range of training and development initiatives whilst delivering the highest standards of service.
What’s more, we have a strong set of values that each employee lives by including being considerate, collaborative, accountable and driven. So, if this sounds like the kind of workplace where you could thrive and you possess excellent contact centre or financial services experience, we are waiting to hear from you.
The Role
As a Call Centre Adviser, you will provide an efficient and effective service to customers focusing on first time resolutions, supporting internal and external customers. You will also play a key role in highlighting areas of business improvement.
Working in a front-line capacity, you will:
- Deal courteously and effectively with enquiries or requests from customers and clients
- Process customer/client information in accordance with processes and procedures
- Ensure that you comply with the industry regulations in line with business requirements
- Keep up to date with all organisational changes in order to provide up-to-date information
- Undertake admin tasks such as emails and management of the post from time to time
About You
To join us as a Call Centre Adviser, you will need:
- Call centre experience
OR
- Experience within financial services
You will also need:
- An excellent telephone manner
- Good verbal communication skills
- The ability to work well in a fast-paced environment
Other organisations may call this role Customer Care Rep, Contact Centre Agent, Customer Service Agent, Customer Service Representative, Customer Care Advisor, Customer Service Advisor, Contact Centre Advisor, or Contact Centre Operative.
Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you are seeking your next challenge as a Call Centre Adviser, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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Call Centre Adviser - Inbound and Working From Home (FTC)

Premium Credit

Leatherhead, HC
5 days ago
Leatherhead, HC
£19k - £21k Per Year
5 days ago
£19k - £21k Per Year
Call Centre Adviser - Inbound and Working From Home (FTC)
Leatherhead, Surrey
Are you a contact centre or financial services professional who is dedicated to delivering incredible customer experiences? Looking to take on a fresh, new challenge with a forward-thinking business? If, so, we’d love to hear from you.
About Us
Premium Credit is one of the leading insurance premium finance companies in the UK and Ireland. We are now looking for Call Centre Advisers to join our team on a fixed-term contract and deliver an excellent front-line service to customers.
While our offices are based in Leatherhead, we are currently operating on a work from home basis.
The Benefits
- Salary of £19,000 - £21,000 pro rata
- Pension
- 25 days’ holiday pro rata
- A competitive benefits package
This is a great opportunity to develop a varied and rewarding career with a company that supports and invests in their people.
Within a welcoming and fast-moving environment, you will have the chance to develop and grow professionally through a range of training and development initiatives whilst delivering the highest standards of service.
What’s more, we have a strong set of values that each employee lives by including being considerate, collaborative, accountable and driven. So, if this sounds like the kind of workplace where you could thrive and you possess excellent contact centre or financial services experience, we are waiting to hear from you.
The Role
As a Call Centre Adviser, you will provide an efficient and effective service to customers focusing on first time resolutions, supporting internal and external customers. You will also play a key role in highlighting areas of business improvement.
Working in a front-line capacity, you will:
- Deal courteously and effectively with enquiries or requests from customers and clients
- Process customer/client information in accordance with processes and procedures
- Ensure that you comply with the industry regulations in line with business requirements
- Keep up to date with all organisational changes in order to provide up-to-date information
- Undertake admin tasks such as emails and management of the post from time to time
About You
To join us as a Call Centre Adviser, you will need:
- Call centre experience
OR
- Experience within financial services
You will also need:
- An excellent telephone manner
- Good verbal communication skills
- The ability to work well in a fast-paced environment
Other organisations may call this role Customer Care Rep, Contact Centre Agent, Customer Service Agent, Customer Service Representative, Customer Care Advisor, Customer Service Advisor, Contact Centre Advisor, or Contact Centre Operative.
Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you are seeking your next challenge as a Call Centre Adviser, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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Customer Service Advisor

SES Water

Reigate, HC
4 days ago
Reigate, HC
4 days ago
Customer Service Advisor x 2
Redhill, Surrey
Are you an enthusiastic individual with great communication skills? Want to build a career to be proud of with a company that nurtures their staff, rewards a job well done and offers fantastic in-house and off-the-job training?
If so, this is an amazing opportunity to join the SES Water team as one of our Customer Service Advisors.
About us:
Our vision is to be an outstanding water company delivering service excellence and we believe our people are integral to helping us achieve our goal to ensure that we deliver a high-quality service that is reliable and resilient. Our plan for the future is to ensure the services we provide are fair, future-proof, good for the planet and utilise smart technology. Water plays a role in all our lives. It’s an essential service and one that we are proud to deliver to our customers and communities.
We don’t just want to be proud of what we do, we also want to celebrate how we do it. We are an inclusive environment that values community, and your contribution to delivering our Business Plan over the next 5 years and our 5 pledges to our customers is vital. We aren’t just recruiting for experience - potential, fit and values are fundamental to building and developing our Team. We want you to develop, grow and exceed and enjoy working at SES.
SES Water supplies 160 million litres of fresh water to over 735,000 people across Kent, Surrey and South London every day.
With a rich history dating back to the mid-19th century, we began by supplying water to individual parishes before merging and expanding throughout the next 150 years until today. We now maintain over 2,000 miles of water mains and manage eight treatment works, 23 pumping stations and 31 reservoirs and water towers.
Why you should join our team:
We’ve cultivated an innovative and engaging work environment in Retail Services where people thrive and strive to do an amazing job. This department is made up of a progressive team of customer-focused, engaged and supportive people. The team have plenty of fun while they help our customers and enjoy perks such as mini incentives and reward pots to ensure that morale remains high.
We have a strong set of values that guide everything we do. We’re passionate about recognising our employees’ efforts, as well as empowering and celebrating them as individuals.
We place a big emphasis on training, and we have the Silver Investors in People accreditation to prove it. You’ll receive excellent training and on-the-job coaching on our systems, all delivered to the high standards we expect.
What’s more, we value our people and like to promote from within. For those with ambition, this role has the potential to progress to a team leader position or into other areas of the business, depending on your career interests and current opportunities.
The role:
- Salary of up to £22,000 per annum DOE
- Up to 10% employer contribution towards Aviva's Group Personal Pension Plan
- Free on-site parking or in local area
- Working hours: 37.5 hours per week, working a shift pattern within operational opening hours
As one of our Customer Service Advisors, you’ll deliver a great service to SES Water customers via telephone, email and live chat.
Reporting to the Customer Services Team Leader, you will handle enquiries covering all aspects of our services and strive to resolve all queries first time. Queries range from billing and payments to consumption of water and water saving advice, as well as moving house and eligibility for extra services/discounts.
In this B2C (business to consumer) role, your duties will include:
- Helping customers to manage their account
- Recognising opportunities to go above and beyond for both customers and colleagues
- Actively sharing best practice with colleagues
Other organisations may call this role Customer Services Advisor, Customer Service Executive, Customer Services Representative, Customer Care Rep, Contact Centre Agent, Contact Centre Advisor, or Call Centre Advisor.
About you:
Here at SES Water, we recruit people based on their potential, values and fit, rather than just experience and qualifications. We’re looking for friendly and positive individuals who are excited by providing a vital service to their communities.
The best Customer Service Advisors are great listeners who are self-motivated, eager to learn and work well in teams. To join us, you will also need:
- Good written and verbal communication skills
- The ability to empathise with customers and understand their position
- At a minimum, GCSEs (or equivalent) including Maths and English Language at grade C or above
Ideally, you will have experience of providing customer service in a utilities environment, but this isn’t essential.
The benefits:
- Life assurance
- Bonus scheme
- 23 days’ holiday per year, increasing to 27 with service
- Give as you earn scheme
- Financial education, savings and personal loans through Neyber
- Aqualibrium - our wellbeing programme to support employees and encourage a healthy lifestyle including Mental Health First Aiders and free annual comprehensive health checks
- Simply Health Cash Plan, Surgical Choices and Rewards
- Confidential crisis support, counselling and legal advice
- One day paid volunteering a year
- Discounts with our subsidiaries and local retailers
- Overtime opportunities
This vacancy is being advertised by Webrecruit, who SES Water work in partnership with. The services advertised by Webrecruit are those of an Employment Agency. We are both equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.
What’s next?
If you think you could thrive as a Customer Service Advisor, select the apply button shown to be brought through to the application process.
The health and wellbeing of our staff and interviewees is paramount, so we have put practices in place to keep all parties safe.
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Senior Customer Support Representative Zendesk

Not For Profit People

London, London
6 days ago
London, London
£25k - £28k Per Year
6 days ago
£25k - £28k Per Year

Senior Customer Support Representative Zendesk

We are looking for a friendly and organised individual with a commitment to outstanding customer service to be the first point of contact for the organisations customers. This is an exciting opportunity for a Senior Customer Support proffesional to build on their customer experience within an excellent team.

Position: Senior Customer Support Representative

Location: Flexible as homeworking supported

Salary: £25-28k dependent on experience

Hours: Full-time

Duration: 12 months Fixed Term Contract (becoming permanent if funding allows)

Benefits: 25 days' annual leave plus bank holidays and 5% Employer pension contribution

Closing Date: 21st March 2021

Final Interview Date: Interviews will be taking place on a rolling basis so avoid early to avoid disappointment.

About the Role

Working closely with colleagues from across the organisation, the successful applicant will take ownership of customer service queries at the charity, nurturing customers who need help, technical support or have questions and queries about the range of products and services. This role is key to the day-to-day running of the Boxall Profile Online and services providing specialist support to schools.

In particular, the Senior Customer Support Representative will be responsible for ensuring that customers receive outstanding service by:

  • Delivering a cohesive approach to customer support across channels such as email, phone, helpdesk, help centre, social media, etc.
  • Providing customer support for Boxall Online Profile
  • Closely managing customer support queries to avoid and eliminate backlogs
  • Continuously improving customer support through optimising systems and processes
  • Listening to customers and analysing trends to improve customer service

About You

We are looking for an agile, committed and enthusiastic individual, capable of absorbing information quickly, and able to handle a diverse workload in order to meet the fast pace of the organisation. The ideal candidate will be a self-starter with a commitment to outstanding customer service, and the strong communication and problem-solving skills needed to work well with a small team in a dynamic working environment.

The role requires an individual who has a strong track record of customer support and experience of working hands-on with helpdesk/ticketing systems to manage queries effectively. Where an individual lacks specific experience of working in a particular area they would be expected to demonstrate evidence to support their potential to do so and an understanding of the factors that will drive success.

You will have:

  • Solid experience of customer support and customer service using helpdesk/ticketing systems
  • Experience of improving customer service and optimising tools and workflows to deliver better outcomes
  • Strong organisational skills with the ability to multitask and manage time effectively
  • Excellent telephone manner, and professional presentation at all times
  • Excellent written and verbal communication skills
  • Good attention to detail, and the ability to keep accurate records and work at pace
  • Ability to work to deadlines and prioritise customer queries effectively
  • Ability to listen to customers and colleagues with empathy, to think critically and solve and escalate problems appropriately
  • Ability to manage a fast-paced, unpredictable workload with professionalism and enthusiasm
  • Enthusiasm for digital solutions and a customer-focused mindset

Applicants are asked to provide a current CV and 2-page covering letter outlining evidence against the essential criteria in the job description, clearly identifying the skills and experiences applicable to the role.

A satisfactory basic Disclosure and Barring Service (DBS) check will be a requirement once a conditional offer of employment is made to successful candidates.

In Return...

Work for an organisation with excellent work life balance policies, where flexible working is promoted and the culture of the organisation is to nurture staff through effective leadership and excellent team working.

About the Organisation

With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances. The charity has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. Whether it is delivering certified training, supporting whole-school or authority-wide nurturing schools approach or promoting evidence-based research, the charity is providing quality support and resources to make nurturing provision a reality for pupils across the UK and beyond.

Other roles you may have experience of could include Customer Service, Senior Customer Service, Customer Support, Senior Customer Support, Customer Experience, Helpdesk, Help Desk, Digital Customer Support, Online Customer Support.

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Customer Service Representative

Page Personnel United Kingdom

International
2 days ago
International
2 days ago
As Customer Service Representative in Morley, you will be responsible but not limited to:
  • Inbound and outbound calls to customers
  • Supporting customers through the full enquiry process
  • Ensuring enquiries are dealt with in a efficient and timely manner
  • Communicating with customer via email and telephone
  • Working to achieved set KPI's

We are looking for someone who has a proven track record of working within a Customer Service/Contact Centre position as well as:

  • A passion for offering excellent customer service
  • High attention to detail
  • Professional telephone manner
  • Excellent communication skills both written and verbal
  • Experience achieving and working to set targets/KPI's

Customer Service Representative + Full Time + Permanent + Morley + Growing Business + Well Established + Immediate Starts Available + Free Parking

As Customer Service Representative, you will be working to support customers with any enquiries they may have and following that customer experience from beginning to end.

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Finnish speaking Customer Support Representative

Language Matters

North West London, London
3 days ago
North West London, London
£24k - £25k Per Year
3 days ago
£24k - £25k Per Year

One of the largest medical technology companies in the world has an exciting vacancy for a Finnish speaker to join their customer support team in North West London. The successful applicant will be responding to enquiries from customers concerning medical devices and services in a helpful, professional and emphatic manner. This position would be ideal for someone who is motivated by customer service and has experience in or knowledge of the healthcare industry and medical devices.
The company is currently working from home (WFH) until May 2021 and the client provides all necessary equipment, onboarding and training to be able to work remotely for the time being. Thereafter, the role will be based in North West London where you will be able to work closely together with the multinational team.
Your responsibilities will include:
  • Delivering exceptional customer service and product support via telephone and email across the Finnish market
  • Demonstrating empathy, patience and resilience while safely assisting customers
  • Ensuring that all enquiries via telephone and email are being responded to in a timely manner
  • Maintaining knowledge of the system and products by keeping up to date and providing guidance and advice on the products and services

About you:
In order to succeed in this role, you should have a customer-focused approach and be fluent in Finnish and English, both written and spoken. This is an exciting role for a passionate, dedicated and motivated Customer Support Representative to be involved in a growing customer support team where you will gain invaluable experience working in a medical technology company. In return, you will receive great additional benefits and a very generous holiday package - reach out to us today to find out more details!
Profile:
  • Required to be fluent in Finnish to a native level, both written and spoken
  • Fluency in English, both written and spoken
  • Previous experience in a customer service, customer support or help desk role would be desirable
  • Experience with or knowledge of medical equipment and an interest in the healthcare industry is a plus

To apply, please send your CV in English and in Word format to Hampus.
languagematters is acting as an employment agency in relation to this vacancy.
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Norwegian speaking Customer Support Representative

Language Matters

North West London, London
3 days ago
North West London, London
£24k - £25k Per Year
3 days ago
£24k - £25k Per Year

One of the largest medical technology companies in the world has an exciting vacancy for a Norwegian speaker to join their customer support team in North West London. The successful applicant will be responding to enquiries from customers concerning medical devices and services in a helpful, professional and emphatic manner. This position would be ideal for someone who is motivated by customer service and has experience in or knowledge of the healthcare industry and medical devices.
The company is currently working from home (WFH) until May 2021 and the client provides all necessary equipment, onboarding and training to be able to work remotely for the time being. Thereafter, the role will be based in North West London where you will be able to work closely together with the multinational team.
Your responsibilities will include:
  • Delivering exceptional customer service and product support via telephone and email across the Norwegian market
  • Demonstrating empathy, patience and resilience while safely assisting customers
  • Ensuring that all enquiries via telephone and email are being responded to in a timely manner
  • Maintaining knowledge of the system and products by keeping up to date and providing guidance and advice on the products and services

About you:
In order to succeed in this role, you should have a customer-focused approach and be fluent in Norwegian and English, both written and spoken. This is an exciting role for a passionate, dedicated and motivated Customer Support Representative to be involved in a growing customer support team where you will gain invaluable experience working in a medical technology company. In return, you will receive great additional benefits and a very generous holiday package - reach out to us today to find out more details!
Profile:
  • Required to be fluent in Norwegian to a native level, both written and spoken
  • Fluency in English, both written and spoken
  • Previous experience in a customer service, customer support or help desk role would be desirable
  • Experience with or knowledge of medical equipment and an interest in the healthcare industry is a plus

To apply, please send your CV in English and in Word format to Hampus.
languagematters is acting as an employment agency in relation to this vacancy.
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Customer Service Representative

Essential Employment

Hackney, London
10 days ago
Hackney, London
10 days ago

Based in Hackney paying £15.75ph PAYE

 

This is a full time temporary role.     

 

Our client is looking for a Customer Service Representative. To provide a support service to an annual billing and vaccination service by answering incoming calls and assisting callers with a variety of queries.

 

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

 

All our roles may be subject to pre-employment checks including references so please be prepared.

 

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk

Salary

£20.5k - £20.5k Per Year

Job Type

Full Time

Posted

4 days ago

Description

At Intrum, you will grow by making a difference. You will do it in a highly international environment. And in a supportive culture where effort counts.


Are you passionate about Customer Service  and want to be a part of an Investors in People Gold awarded company that develops, supports and rewards you?


 We are looking for a group of dedicated Customer Support Representatives to join our growing Purchase department in March.   This will be an initial 6 month contract but with a view to going permanent as we continue to grow - its exciting times at Intrum UK!


Having a purpose in your role is considered an important aspect for any employee.  We have placed a huge amount of emphasis on ensuring you understand the reason for the job you do.  Servicing our customers in a way that YOU can be proud of.  We take Customer Service very seriously and our Investors in Customers Gold award, for the last 7 years running, really proves this!


Your role


As a Customer Service Representative you will approach customers in a respectful and ethical manner.  The successful candidates will ensure that all customers are treated fairly, establishing a full understanding of the customers financial circumstances in order to agree an affordable repayment arrangement.


Training


You will receive training from our in-house Training Specialists and you will have a Manager who will ensure you have everything you need to complete your role successfully!


Your responsibilities



• Contacting customers via the dialler system in order to reach an understanding of the customers’ financial circumstances and where appropriate, setting an agreeable repayment arrangement.
• Handling outbound and inbound calls.
• Listening to customers, demonstrating understanding and empathy towards their situation, responding and questioning to fully establish the customer’s circumstances. 
• Explaining the benefits of reaching their “debt free date” and providing clear information and timescales with regard to their agreed payment term.
• Communicating with customers in a clear and respectful manner whilst observing regulatory requirements and maintaining adherence to the Data Protection Act.
• Building rapport with customers and creating a positive customer experience.
• Being compliant at all times by ensuring that Intrum procedures are followed whilst maintaining adherence to Intrum’s governing bodies, which includes the TCF (Treating Customers Fairly) framework and the FCA Consumer Credit Sourcebook.
• Providing guidance to customers on the availability and services of the Free Money Advice sector.
• Effective note taking – ensuring records of calls are complete, accurate, professional and a true reflection of the conversation.
• Meeting and exceeding monthly targets including call quality and compliance.

What we are looking for


• Previous experience working in a customer service environment
• Ability to build rapport and engage in communication with any audience
• A desire to make a conscious effort to assist and engage customers, through high levels of empathy and understanding
• Be proficient at using various systems

Desired skills


• Previous experience working on a dialler
• Previous experience in a call centre environment

Benefits


• Monthly bonus - up to 20%
• Ongoing training and career development
• Reward and recognition
• LinkedIn Learning Courses
• Onsite gym
• Discounts on high street vouchers
• Pension scheme
• Employee Assistance Programme
• Excellent transport links

Salary



• £20,500 per annum

Shift pattern


09:00am to 17:30pm 4 days per week, 1 day 10:00am to 20:00 and every other Saturday 09:00am to 13:30pm with a day off in lieu that week.


About us


Intrum is the industry-leading provider of credit management services. At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways. Our business is about helping others. Helping individuals in debt get out of difficult situations. Helping companies get paid so they can grow, employ and prosper.


We want to make a difference by ethically supporting thousands of customers to pay off their debt. Our people care about treating our customers fairly and we care about our people.


Additional information


Please note that you will be subject to a credit check and a criminal records check as part of our pre-employment checks process. You should not be bankrupt, have any outstanding County Court Judgements on your credit file or have more than two registered defaults.


Intrum UK are an equal opportunities employer.