customer service representative jobs

Near aylesbury, home counties
153Jobs Found

153 jobs found for customer service representative jobs Near aylesbury, home counties

R
R

CSCS Welfare Cleaners

Randstad CPE

Aylesbury, HC
9 days ago
Aylesbury, HC
£130 - £130 Per Day
9 days ago
£130 - £130 Per Day

Randstad are looking for welfare cleaners with CSCS cards and a drivers license.

Our project is in Aylesbury and needs x2 cleaners to join the team.

Responsibilties will be to upkeep high standards of cleanliness of the welfare and compounds.

Must have:

CSCS Card

Driving license and own transport (no public transport access to sites)

07.30-1600

£130 per day.

Please contact Dan on 07789944755 for more information.

Randstad Construction Property Engineering is acting as an Employment Agency in relation to this vacancy.

C
C

Billing and Customer Service Account Manager

Candidate Source Ltd

Amersham, HC
Today
Amersham, HC
£25k - £25k Per Year
Today
£25k - £25k Per Year
Billing and Customer Service Account Manager
Amersham, Buckinghamshire
to £25,000
Monday to Friday 9.00am - 5.00pm
Fabulous opportunity to join an established and expanding Healthcare Finance Company. Candidates with an aptitude for numerical work, data entry and administration, in addition to excellent customer / client service skills are especially encouraged to apply.
Being the main point of contact for a number of client accounts , specific responsibilities will include :
*Accounts: Creating billing, allocating payments, allocating incoming payments, managing aged debt, reconciliation and reporting
*Customer Service: Providing excellent support, ensuring all Doctors and Consultants receive a high level of care via phone and email
If you have good numerical skills / finance experience, have experience of high volume transactions and have a sharp eye for detail, and an excellent telephone manner this role could be for you.
For more information and to apply please send your CV.
Candidate Source Ltd is an advertising agency.  Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
I
I

Customer Support Analyst - Milton Keynes

IT Executive Group

Milton Keynes, HC
Today
Milton Keynes, HC
£15k - £19k Per Year
Today
£15k - £19k Per Year
1st Line Support Analyst / Client Support Assistant
A fantastic opportunity has arisen to join an established organisation based in Milton Keynes as a Customer Support Assistant. This support role will suit a recent school leaver or graduate, or possibly someone with previous experience supporting software or any customer service support environment.
You will need knowledge of Microsoft Office, PC Support and customer service experience. Customer support advisors with previous software/systems knowledge would be desirable, but not essential as full training will be provided.
This Customer Support role will suit someone who has a background in Helpdesk Support including desktop and software applications environment.
The Customer Support role will involve controlling, investigating and resolving Software/technical issues, ensuring service is provided quickly and professionally.
Essential Skills:
- Customer service-based experience
- Able to work under pressure
- A desire to help others
- Enthusiasm
- Good organisation
- Good relationship building
- Good sense of humour
Beneficial:
- Experience in IT
- Previous service desk role
- Previous use of CAD software
Responsibilities:
- Answering phone calls and emails, ensuring they are dealt with efficiently and in a friendly and helpful manner
- To provide excellent customer support
- Assist with software developments
- Software testing and creating help documentation
The suitable Customer Support person will have excellent organization skills; work under pressure and to deadlines, customer care skills and sound knowledge of market tools and technologies.
For the successful candidate, we offer a competitive package along with excellent career opportunities.
For more information please contact Graham Feegan on graham@it-executive.com or call 01908 506 506
IT Executive Group is acting as an Employment Agency in relation to this vacancy.
S
S

Customer Service Advisor

Smart Recruit Online

Milton Keynes, HC
Today
Milton Keynes, HC
£23k - £23k Per Year
Today
£23k - £23k Per Year

Have you worked in retail or hospitality?
Do you enjoy helping customers, answering enquiries, troubleshooting problems, and providing information?
Are you happy to work on a 4 on 4 off shift pattern including days, nights and weekends?
Would you like to develop your career in a global company that can help you achieve your life goals?
The role is full time, but if your life commitments mean you would prefer part time, this is something we can work with too.
We are hiring a Customer Service Advisor's based in our state of the art office in Wavenden Gate, Milton Keynes.
The role involves working as part of a busy team supporting customers over the phone. You should be cool, calm and collected.
We will provide you with all of the skills, training, systems and processes to do a fantastic job at helping our customers.
This role requires you to have an SIA licence, but don't worry, we will provide you with your training, complete your application and pay for it too. This would be your licence for 3 years and will open up other doors for you as well.
Here at Securitas we protect a variety of clients across the globe, these range from banks, retail chains, and leisure venues through to corporate offices. Our employees play an integral role in making people feel safe. Securitas is encouraging and empowering diversity & inclusion in the workplace and has been recognised with both UK SuperBrand and UK Top Employer awards for 2020/21.
What does a Customer Service Advisor do at Securitas?
You will:
  • Provide effective and accurate management and prioritisation of alarm activations across a variety of platforms in accordance with customer-defined procedure.
  • Manage mobile alarm call-outs and additional work requests.
  • Respond to all customer requests for system configuration changes both in and out of hours
  • Ensure that all systems/databases are updated in a timely and accurate manner.
  • Provide helpdesk/First Line technical support for internal customers for example on the use of PDAs & body-worn camera systems
  • Answer all calls promptly and courteously within given service levels and processes, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.
  • Record and communicate incidents/accidents as per Company procedure
  • Ensure accurate information is recorded and reported in the systems in a timely manner and in line with procedures.
  • Ensure that all telephones are answered in a professional and timely manner and that all alarms are actioned and despatched in an efficient way.
  • Actively liaise with Mobile Dispatch and Static Guards to ensure seamless delivery and reduction of risk at customer sites where applicable.
  • Prioritise alarms, such as picking up Lone worker or Fire Alarms before others and reacting accordingly.
  • Understanding that life-threatening alarms are exactly that and require absolute focus.

What you will bring to be a Customer Service Advisor

  • Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions
  • Excellent customer service skills - Able to communicate at all levels
  • Positive and dynamic, able to use initiative
  • Problem-solving skills
  • Decision-making capability
  • Ability to follow instructions, procedures, and workflows
  • Professional in appearance and attitude
  • Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations
  • Adaptable, flexible, and able to prioritise and multi-task
  • Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
  • Experience of working under pressure in a fast-paced environment.
  • Ability to work as part of a team
  • A flexible approach to working hours including the requirement for covering of holidays and sickness

Essential Skills
  • Customer Service experience
  • Right to work in the UK
  • Checkable 5 year work history

About Company
Securitas Benefits:
  • Paid holiday, company pension and life assurance scheme
  • Discounted gym membership
  • Wellness advice and support
  • Cycle to Work Scheme
  • Car lease and new car purchasing schemes
  • Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out.
  • City & Guilds accredited training program for professional and personal development
  • Funding and support for your SIA license

Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.
With our roots dating back to 1934, Securitas is one of the largest security service organizations in the world, we have around 150,000 clients, of which 150 are globally listed companies. We specialize in protecting corporate organizations, small to medium-sized businesses, and the public so a successful applicant will join an industry leader with over 370,000 employees, of which 9,500 are in the UK.
Join the Securitas Team today!
C
C

Customer Service Advisor

CAPITA

High Wycombe, HC
3 days ago
High Wycombe, HC
3 days ago
We’re continuing to adapt to the unprecedented circumstances brought about by COVID-19.
Wherever possible, all interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.
Capita colleagues are only permitted to work from one of our offices where there is an essential reason for them to do so.
Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19.
The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

Job title:

Customer Service Advisor

Job Description:

Becoming a Customer Service Advisor with Capita Local Government

Working hours: 22 hours per week: 8:45am – 5:15pm, Monday and Thursday. 8:45am – 4:45pm, Friday.

Contract: 6 month FTC to cover maternity leave

Salary: £18,135 pro-rata

Location: Council Offices, Queen Victoria Rd, High Wycombe HP11 1BB

What you’ll be doing:

You will an initial point of contact for customers, respond to enquiries, promote services, perform transactions and customer care activities.

You will be tasked with retaining responsibility for delegated customer issues, problems and concerns until resolution, as well as answering enquiries by e-mail or in person regarding Council services in a timely and efficient manner in compliance with company policy and procedure, whilst maintaining the highest levels of customer service.

  • This role has significant personal accountability for providing an excellent customer service to the public. Delivering an efficient and effective service to meet defined standards of customer service, promoting services, interaction with other departments and assisting in staff development.
  • Ensures personal performance meets defined Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s).
  • Communication effectively with customers using appropriate language, body language and tone demonstrating empathy for their needs
  • Use the CRM system and knowledge resource effectively.
  • Minimise issues arising from ‘hand off’ by following defined processes.
  • Completes allocated work to meet given objectives and processes.
  • To deal confidently, promptly and courteously with the public, Councillors and colleagues. To provide excellent customer service such that the service presents a good image of the Council and inspires confidence in the provision of services.
  • To listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer need
  • To provide clear and concise responses to all enquiries and to ensure all information given is correct and accurate in response to the customer enquiry.
  • To ensure that records, computer systems and information are maintained in an effective and correct manner.

What we’re looking for:

  • Excellent listening skills
  • Ability to communicate affectively
  • Clear speaking voice
  • The ability to work under pressure
  • Good keyboard skills
  • The ability to work under own initiative within a team based environment
  • Self motivated
  • Good interpersonal skills
  • Ability to diffuse potentially confrontational situations and to remain calm and reasonable when dealing with difficult calls

About Capita Local Government

At Government Services, we’re transforming the way governments and local councils serve the public. We’re using technology, innovation and domain knowledge to improve services and deliver savings. Our teams are answering 30,000 emergency service calls every day and our Ultra Low Emissions Zone is helping Londoners breath cleaner air. Join us and discover better as you keep the country running smoothly.

What’s in it for you?

  • A competitive basic salary
  • 23 days holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions you’d like to ask before applying, you can contact Sophie Bennett (Sophie.clarke3@capita.com)

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Location:

High Wycombe

,

United Kingdom

Time Type:

Part time

Contract Type:

Fixed Term (Fixed Term)
A
A

Customer Service Representative

Agria Pet Insurance

Aylesbury, HC
16 days ago
Aylesbury, HC
16 days ago

Agria Pet Insurance has a fantastic opportunity for a Customer Service Representative to join our teambased in Aylesbury. You will join us on a full time, permanent basis and in return, you will receive a highly competitive salary of £19,500 per annum plus benefits.

The roles are initially homebased, but you will be required to work from our offices once they re-open. Candidates must have excellent home broadband connection in order to run our multiple systems.

Agria Pet Insurance Limited administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.  We have been named one of the UK’s best workplaces for 2020 so this is an exciting time to be joining our team.

In return for joining us, we will offer you a whole array of benefits including:

- 25 days holiday plus 8 bank holidays

- Holiday buying and selling scheme
- A day off on your birthday

- A competitive pension and life assurance scheme

- Discounted gym membership

- Online and high street discounts

- Social events and so much more

About the role:

As our Customer Service Representative, you will respond appropriately to all customer enquiries and ensure that administration and policy servicing is carried out accurately, on time and to the agreed service levels.

Responsibilities as our Customer Service Representative will include:

- Answering all Customer and Claims incoming calls efficiently, professionally and at all times promoting Agria Pet Insurance
- Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
- Objection handling including; policy cancellations, premium increases, Claims decisions
- Undertaking departmental routine and exception processes, such as claims indexing, under review policies, payment collection and rejections, vaccination vouchers, in line with agreed service levels
- Responding to customer enquiries appropriately, ensuring all documentation is professional and correct
- Dealing and attempting to resolve customer complaints
- Recording and maintaining accurate policyholder information using the in-house computer systems
- Providing and maintaining exemplary levels of customer service at all times
- Maintaining a thorough working knowledge of all policy terms and conditions
- Maintaining good housekeeping at all times

What we are looking for in our Customer Service Representative:

Key Skills & Attributes

- Effective questioning and listening skills
- Good organisational and interpersonal skills
- Ability to work under pressure and to tight deadlines
- Computer literate (MS Office) with keyboard skills
- Precise comprehension and ability to communicate clearly in both verbal and written form
- Ability to work to agreed performance targets
- Ability to work independently and as part of a team

Desirable Qualifications & Experience:

- Educated to GCSE level or equivalent
- Having strong customer service skills is essential
- Previous experience in a customer facing role is desirable
- Proven track record of meeting agreed performance targets
- Reliable with a sense of responsibility
- To have a genuine interest in the health and wellbeing of animals

Don’t miss out on this fantastic opportunity to join the Agria team – please click ‘apply’ now to become our Customer Service Representative or visit our company website for a full job description.

All successful applicants are subject to a background and criminal record check.

Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received based on our legal obligation under employment law.

Q
Q

French Speaking Customer Service Representative

Quality Talent Recruitment

Wooburn Green, HC
17 days ago
Wooburn Green, HC
17 days ago

We currently have an exciting opportunity for French Speaking Customer Service Representativein High Wycombe.

Are you fluent in French and English? Do you have previous customer service experience?

If yes, read on.

Our client, a multinational company based in Buckinghamshire, is looking for a Customer Services Representative with French language skills to join their existing team on a Fixed Term Contract basis to support their customers throughout the EMEA region. The successful candidate will have excellent French and English language skills and be confident working in a B2B order processing/customer support environment.


The role is being offered on a Fixed Term Contract until November 2021 and pays an attractive salary.


The role:

  • Liaising with business customers regarding product enquiries
  • Processing orders and keeping the customer up to date with the progress of their order
  • Ensuring customer orders are prioritised and progressed appropriately and that service level agreements are met
  • Arranging for product repairs and contract renewals
  • Supporting the sales function with specific campaigns e.g. special offers
  • Proactively deal with any order discrepancies and generally provide a high level of customer service at all times.

 The person:

·         Fluency in French and English

·         At least one-year customer service experience, preferably within a B2B environment

·         Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage

·         Experience of liaising with customers / internal departments located outside the UK would be an advantage

·         Experience of using an in-house database and MS Office packages is essential

·         Strong administrative and organisational skills


Please only apply if you have the required skills and absolute fluency in the required languages.

Due to the high level of applications we receive, we can only respond to applicants whose skills and qualifications match our clients' requirements. Candidates must be eligible to work in the UK or hold a valid work permit.




French Speaking Customer Service Representative
Q
Q

French Customer Service Representative

Quality Talent Recruitment

Wooburn Green, HC
9 days ago
Wooburn Green, HC
9 days ago

We currently have an exciting opportunity for French Speaking Customer Service Representativein High Wycombe.

Are you fluent in French and English? Do you have previous customer service experience?

If yes, read on.

Our client is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market and they are looking for French Speaking Customer Service Representative who will provide excellent customer service and support. This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for our client French customers in the EMEA region.

The role:


·         Accurate and timely entry of orders onto the order management system.

·         Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress.

·         Checking progress, lead-time and quantity for each order.

·         Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met.

·         Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team.

·         Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan.

·         Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers.

·         Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales.

·         Liaising with external service providers such as courier services and forwarding agents to resolve delivery queries

·         Building close relationships with all internal and external contacts to constantly improve information flow and the order process.

·         Collating information and producing reports as required.

 The person:


·         Fluency in French and English

·         At least one-year customer service experience, preferably within a B2B environment

·         Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage

·         Experience of liaising with customers / internal departments located outside the UK would be an advantage

·         Experience of using an in-house database and MS Office packages is essential

·         Strong administrative and organisational skills


Please only apply if you have the required skills and absolute fluency in the required languages.

Due to the high level of applications we receive, we can only respond to applicants whose skills and qualifications match our clients' requirements. Candidates must be eligible to work in the UK or hold a valid work permit.




French
W
W

Team Member - Night Reception/44016225

Whitbread

Aylesbury
10 days ago
Aylesbury
10 days ago
We are looking for a Nights Team Member to join our Premier Inn team!

 Night Team Member - Premier Inn 

At Premier Inn, every guest wants a great night’s sleep- As a Night team member with us, you’ll need to handle all our hotel operations throughout the night to ensure our guests have everything they need. Our night teams are nothing if not flexible, ensuring that our guests’ safety is always at the forefront of everything they do. 

Our night teams solo throughout the night- It is essential that our teams are comfortable working with alone, organised yet flexible, calm in a crisis, and good at problem solving. If you wrap all this up with someone who is a stickler for Health and Safety you’ve found our best night team members! 

Some qualities are essential in our night team members-

You are approachable throughout the night – guests need to feel they can come and ask a question to our teams 24/7 

Attentive to both the guest and business needs – prioritising tasks will be crucial to ensure a successful shift

Professional, yet friendly – a welcoming smile should never be underestimated

A stickler for both health and safety and policies and procedures – safety is a number 1 priority day and night! 

Each night will be different, so whether you are looking to join us on a full time or part time basis, you won’t have 2 nights the same.  Guest safety and security is one of the most challenging parts of the role, and we like to ensure our teams are fully trained and equipped to deal with as many scenario’s as we can. A night shift will see you completing corridor checks, noise patrols and making sure our guests are in an environment where they can sleep soundly. 

Your Rewards and Benefits- Along with a structured induction plan and training to do your role there are numerous of other benefits. Some of the big ones below, but feel free to explore more on our Whitbread careers page. 

  • Working more than 16 hours a week with us, you can choose to study for an apprenticeship to give you a nationally recognised qualification
  • Whitbread Privilege Card 25% Discount across our Restaurants, and up to 50% on hotel rooms
  • Annual incentive scheme – an extra week’s pay (tax free) on achieving all green performance targets
  • A wide range of discounts retail and leisure discounts including gym membership, cinema ticket and 02 price plans (which can be shared across 5 family members or friends)
  • Discounted Premier Inn famous Hypnos mattresses and beds
  • Pension scheme with employer contribution
  • 50% off food whilst on shift

With over 800 hotels, 75,000+ rooms and further growth plans, there are endless opportunities for you within award winning Premier Inn! Come and make a difference at the UK’s leading hotel brand- Apply today.

Please note that working hours are 11pm – 7am and therefore if you are thinking about applying, you must be aged 18 or over due to working time regulations.

 

 

M
M

Aylesbury High Street - HP20 1SQ - Full Time Customer Care Assistant

McDonalds Corporation

Aylesbury
2 days ago
Aylesbury
2 days ago

Position Description

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
You may also take part in the planning and implementation of children's parties, coffee mornings, children's competitions and other special events organised by your restaurant.
A franchised restaurant is a restaurant operated by a local business person trading under the McDonald's name. Currently over 80% of our restaurants in the UK are franchised but from a customer point of view there's no difference.

Position Requirements

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Position Attributes

Salary

£130 - £130 Per Day

Job Type

Full Time

Posted

9 days ago

Description

Randstad are looking for welfare cleaners with CSCS cards and a drivers license.

Our project is in Aylesbury and needs x2 cleaners to join the team.

Responsibilties will be to upkeep high standards of cleanliness of the welfare and compounds.

Must have:

CSCS Card

Driving license and own transport (no public transport access to sites)

07.30-1600

£130 per day.

Please contact Dan on 07789944755 for more information.

Randstad Construction Property Engineering is acting as an Employment Agency in relation to this vacancy.