customer service representative jobs

2446Jobs Found

2446 jobs found for customer service representative jobs

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Social Media Customer Service Representative

2 days ago
£8 - £8.5 Per Hour
2 days ago
£8 - £8.5 Per Hour

We have a position available within our e-commerce, tattoo business. The role will be a work from home / remote working role. This could be an exciting opportunity for you if you re a recent graduate looking to expand your work history with some hands-on professional experience. The role will be 6 hours a day within business hours but there may be a need for some longer days or flexibility on occasion given the international nature of the business.
Job responsibilities:

  • Adapt the brand voice and communicate with social media followers and customers over channels including Facebook and Instagram
  • Provide excellent customer service with a high attention to detail in writing/editing
  • Offer product knowledge to an engaged customer base
  • Follow up with customers through our platforms
  • Work with other customer service and distribution staff to find an effective and fast resolution to any customer issues

Qualifications:

  • Strong understanding of social media channels, especially Instagram and Facebook
  • 1+ years of customer service experience from professional, retail environment or e-commerce is desired
  • Excellent writing and editing skills with attention to grammar and sentence structure
  • Ability to provide a positive customer experience in writing
  • Knowledge of or interest in tattoo’s is ideal
  • Open mindedness and ability to be witty where appropriate is essential
  • Natural problem solving skills are desired
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Customer Service Representative

TTEC (UK) SOLUTIONS LIMITED

Belfast, N Ireland
4 days ago
Belfast, N Ireland
4 days ago

We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Customer Service Representative with TTEC in Belfast, UK.

 

This position is supporting essential services and will be located on site at the TTEC contact center in Belfast, Northern Ireland.  The strictest safety practices have been implemented for your protection and the protection of your coworkers.  Social distancing, site sanitizing and separation screens between workstations measures are in place. Hand sanitizers are present for employees and applicants.  The entire application and selection process will be conducted virtually. 

 

What You'll be Doing
As a Customer Service Representative, you'll ensure that the organization is meeting the customer's requirements on a day-to-day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company's business needs in perspective.

 

As a TTEC Customer Experience Champion, You'll Enjoy

  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes…all the competitive pay and benefits you'd expect

Why You? What You Bring

  • High school graduate or equivalent
  • Exceptional communication skills
  • Ability to thrive in a dynamic call center environment
  • Six months or more of customer service experience


About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.


For more information about TTEC visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the

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Customer Service Account Executive

WESTROCK LIMITED

Littlehampton, Southern
Today
Littlehampton, Southern
Today

JOB PURPOSE:

The job holder is responsible for the account management of the existing customer portfolio. The successful applicant will ensure customer orders are entered on the system in an effective and efficient manner whilst developing a long-term professional relationship that enables them to maximise sales, margins and profit opportunities.

The successful candidate will be proactive in managing the customer accounts whilst appreciating the production requirements of the site ensuring all departmental procedures are followed.

KEY ACCOUNTABILITIES:

  • Proactive account management
  • Manage day to day customer orders and liaise between the customer and all internal departments
  • Management of customer stocks through order processing
  • Responding to pricing and estimating enquiries from existing customers
  • Report monthly KPI's to customers and line manager
  • Working closely with all internal departments
  • To complete all paperwork in line with company procedure and best practice
  • To abide by data protection regulations
  • To attend meetings including customer visits where appropriate
  • Establish and maintain key customer account information
  • Lead and participate in improvement projects for Wrexham site and Commercial team
  • To be a willing and flexible team member ready to take on new and expanding tasks as appropriate

QUALIFICATIONS

  • Educated to A level standard (or equivalent) would be desirable but not essential.
  • NVQ in customer service would be an advantage.

 KNOWLEDGE, SKILLS, EXPERIENCE

  • Relevant experience in a similar role or demonstrable commercial awareness
  • Minimum 1 years Customer Service experience within a production/manufacturing environment - ideally within the Print & Packaging Industry
  • Appropriate standard of verbal and written communication skills
  • Ability to plan and co-ordinate priorities within a team environment
  • Proficient in MS Packages including highly competent in Microsoft Excel and ability to learn new software and systems
  • Demonstrable experience of excellent analytical, numeracy and organisational skills
  • Proven experience of working to high quality standards
  • Able to process and understand technical information
  • Strong problem-solving skills
  • Ability to prioritise, work under pressure and manage time effectively
  • Occasional flexibility in working hours to meet the business requirements

CORE COMPETENCIES:

The following competencies have been identified as key to success in the role

Clear Communication and Customer Service Skills

Have the ability to communicate clearly and effectively both verbally and in writing. Able to adapt and use positive language with customers whilst maintaining a calm and positive attitude.

Problem Solving and Analysis

Analyses issues and breaks them down into their component parts.  Makes systematic and rational judgments based on relevant information.

Action Orientation

Demonstrates a readiness to make decisions, take the initiative and originate action.

Resilient

Maintains effective work behaviour in the face of setbacks or pressure.  Remains calm, stable and in control of themselves.

Flexible Approach

Successfully adapts to changing demands and conditions

Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others.

Integrity

Shares complete and accurate information, maintains confidentiality, and meets own work commitments. Adheres and understands organisational policies and procedures.

 OTHER REQUIREMENTS

Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs.

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1st Line Customer Services Specialist

Rushcliff LTD

Burton on Trent, MID
Today
Burton on Trent, MID
£18k Per Year
Today
£18k Per Year

We are looking for the right person to join our Customer Services team providing telephone and email support to a wide range of clients in a fast-paced and fun work environment. The right candidate will have excellent customer service and communication skills, be a fast learner and able to work independently as well as being part of a team. IT skills or experience working with computers would be preferred but full training will be provided. 


Roles and Responsibilities


On a day to day basis you will be expected to:

  • Answer telephone and email queries from our existing and new clients. 
  • Show initiative in problem-solving.
  • Prioritise and manage your own workload.
  • Work Monday - Friday between 9.15 - 17.45 initially, weekend and shift work may be required in future.
  • Escalate issues to 2nd line support team members or other departments where required
  • Conduct training and consultancy work for new and existing clients
  • Report to the Support Services Manager

About you


We’re looking for somebody who:

  • Is enthusiastic and outgoing! A great telephone manner is a must!
  • Has excellent written communication skills
  • Is a real team player. Not only will you be interacting with your own team on a daily basis, you will also need to communicate (maybe even socialise when we are allowed!) with our other departments.
  • Loves to talk! Our clients love to chat, you must be able to provide a high level of customer service on each and every case.
  • Has a passion to learn. Our software is continuously being developed and our clients' needs continue to diversify, keeping your knowledge and skill levels ahead of the game is essential!

Rewards


What we’re offering:

20 days annual leave, plus UK bank holidays.

£18,000 starting salary.

Working from home initially due to Covid restrictions

An open office environment with onsite parking.

Games room for a little r&r, including table tennis, pool, and pinball!

Full training on our product and our client base.

Continued training and support from a friendly, well-established team.

Great opportunities to blossom and grow with the company.

The opportunity for onsite visits to our clients, some of which are international, may arise from time to time.


Location


Our brand new, spacious office sits in the heart of the Midlands in Burton On Trent, within travelling distance from Derby, Stoke, Lichfield, Ashbourne and more! There are great travel links nearby and the office is easy to get to, situated in a private business park just outside of the town centre. 


About Us


Here at Rushcliff, we develop software for allied health professionals including physiotherapists, osteopaths, podiatrists and more! Our flagship product is PPS - Private Practice Software which is used by private practitioners all over the world! We currently have around 10,000 practitioners utilising our services, a number which continues to grow every day as we welcome new clients on board! 


Next steps


If you think that you are the right person for this role then we would love to hear from you!

We do take the time to read all applications and will contact you to let you know if we would like to meet you over Zoom to find out a bit more about you!

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Customer Service Account Executive

WESTROCK LIMITED

Wrexham, WA
4 days ago
Wrexham, WA
4 days ago

Job Purpose

The job holder is an extended part of the centralised customer service team based at a manufacturing site. The successful applicant will ensure customer orders are entered on the system in an effective and efficient manner whilst developing a long-term professional relationship that enables them to maximise sales, margins and profit opportunities working closely with the centralised customer service team.

The successful candidate will be proactive in managing the customer accounts whilst appreciating the production requirements of the site ensuring all departmental procedures are followed and adding value to the local manufacturing facility.

Role Responsibilities

Proactively Manage Key Accounts

  • Proactively manage key accounts for the site including processing customer orders and liaising between customers, Healthcare Customer Service Manager, Supply Chain Manager and wider customer service team
  • Management of customer stocks through order processing
  • Responding to pricing and estimating enquiries from existing customers
  • Report monthly KPIs to customers and Healthcare Customer Service Manager
  • To complete all paperwork in line with company procedure and best practice
  • Establish and maintain key customer account information
  • Manage customer accounts in line with standardised ways of working
  • Cross train key accounts to other members of customer service team for periods of absence or high work volume

New Product Introduction

  • Work closely with Healthcare NPI Manager to successfully introduce new work into the local manufacturing facility
  • Attend all NPI meetings for the local manufacturing facility
  • Process all new master specifications and production specification for all new work and new customers
  • Order new dies/ cutter for new products

Other Duties

  • Attend local production meetings and link back to Healthcare Customer Service Manager
  • Deputise for the Healthcare Customer Service Manager when urgent requests arise from the Supply Chain Manager and escalate when required
  • Communicate information and developments from local site to Healthcare Customer Service Manager on a daily basis
  • Lead and participate in improvement projects for local site and commercial team
  • To be a willing and flexible team member ready to take on new and expanding tasks as appropriate
  • Comply with GDPR and ensure data integrity at all times

Knowledge, Skills, Experience 

  • Relevant experience in a similar role or demonstrable commercial awareness
  • Minimum 1 years Customer Service experience within a production/manufacturing environment - ideally within the Print & Packaging Industry
  • Appropriate standard of verbal and written communication skills
  • Ability to plan and co-ordinate priorities within a team environment
  • Proficient in MS Packages including highly competent in Microsoft Excel and ability to learn new software and systems
  • Demonstrable experience of excellent analytical, numeracy and organisational skills
  • Proven experience of working to high quality standards
  • Able to process and understand technical information
  • Strong problem-solving skills
  • Ability to prioritise, work under pressure and manage time effectively
  • Occasional flexibility in working hours in order to meet the business requirements
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Customer Service Advisor

Rydon

30+ days ago
30+ days ago

Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. Join our contact centre in Dartford, Kent and you’ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within.

Rydon has established a strong reputation for the quality within our new-build and maintenance sectors, creating and improving communities for the benefit of current and future generations. For over 40 years, we've recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.

Our maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors. We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.

Every successful customer service centre is a reflection of the people who work in it and our call centre is no exception to this rule, it really is our people that make the difference.

See our careers video for more information about working for Rydon:

How is our Contact Centre team essential to Rydon?

As a Customer Service Representative you’ll be at the front line of our business speaking with our customers. You will be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you’re new to working in a contact centre, or a seasoned pro, we’ll help you reach your potential.

Tell me more about the role?

This role requires you to be resilient in a busy environment, where you will be empowered to take ownership of incoming calls and be able to create a unique customer experience. For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary of £18,500 per annum depending on previous experience, along with excellent benefits which include 20 days holiday and company pension. All of our customer service roles take inbound calls only, there is no cold calling required and these opportunities are permanent and full time. Your working hours are Monday to Friday 8am - 5pm.

What training and career progression is on offer?

After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls. Throughout your time with Rydon, you will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development to in -  this is the start of your customer service career.

To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems.

If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.  

To apply online, please use the 'apply for this job link' at the top of this page.

Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes. 

For details on our rewards, recognition and benefits pleaseclick here.

For more details on our culture and what it’s like to work at Rydon, pleaseclick here.

Further information on how to apply can be found byclicking here.

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Customer Service Advisor

Rydon

30+ days ago
30+ days ago

Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. Join our contact centre in Dartford, Kent and you’ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within.

Rydon has established a strong reputation for the quality within our new-build and maintenance sectors, creating and improving communities for the benefit of current and future generations. For over 40 years, we've recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.

Our maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors. We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.

Every successful customer service centre is a reflection of the people who work in it and our call centre is no exception to this rule, it really is our people that make the difference.

See our careers video for more information about working for Rydon:

How is our Contact Centre team essential to Rydon?

As a Customer Service Representative you’ll be at the front line of our business speaking with our customers. You will be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you’re new to working in a contact centre, or a seasoned pro, we’ll help you reach your potential.

Tell me more about the role?

This role requires you to be resilient in a busy environment, where you will be empowered to take ownership of incoming calls and be able to create a unique customer experience. For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary of £18,750 per annum, along with excellent benefits including company pension and 20 days holiday. All of our customer service roles take inbound calls only, there is no cold calling required and these opportunities are permanent and full time. Your working hours are Monday to Friday 8am - 5pm.

What we can offer you

  • A clear pay structure starting with a competitive salary of £18,750 per annum (depending on experience) but increasing as you develop and achieve in the role
  • Annual bonus (subject to individual and business performance)
  • Pension
  • Life Assurance
  • Employee Assistance Programme
  • Flexible benefits for you to choose from including the ability to increase your annual leave
  • Free fruit and complimentary tea and coffee
  • Career progression

What training and career progression is on offer?

After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls. Throughout your time with Rydon, you will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development to in -  this is the start of your customer service career.

To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems.

If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.  

To apply online, please use the 'apply for this job link' at the top of this page.

Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes. 

For details on our rewards, recognition and benefits pleaseclick here.

For more details on our culture and what it’s like to work at Rydon, pleaseclick here.

Further information on how to apply can be found byclicking here.

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Customer Service Operative

Rydon

30+ days ago
30+ days ago

Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. Join our contact centre in Dartford, Kent and you’ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within.

Rydon has established a strong reputation for the quality within our new-build and maintenance sectors, creating and improving communities for the benefit of current and future generations. For over 40 years, we've recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.

Our maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors. We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.

Every successful customer service centre is a reflection of the people who work in it and our call centre is no exception to this rule, it really is our people that make the difference.

See our careers video for more information about working for Rydon:

How is our Contact Centre team essential to Rydon?

As a Customer Service Representative you’ll be at the front line of our business speaking with our customers. You will be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you’re new to working in a contact centre, or a seasoned pro, we’ll help you reach your potential.

Tell me more about the role?

This role requires you to be resilient in a busy environment, where you will be empowered to take ownership of incoming calls and be able to create a unique customer experience. For your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary of £18,750 per annum, along with excellent benefits including company pension and 20 days holiday. All of our customer service roles take inbound calls only, there is no cold calling required and these opportunities are permanent and full time. Your working hours are Monday to Friday 8am - 5pm.

What we can offer you

A clear pay structure starting with a competitive salary of £18,750 per annum (depending on experience) but increasing as you develop and achieve in the role
Annual bonus (subject to individual and business performance)
Pension
Life Assurance
Employee Assistance Programme
Flexible benefits for you to choose from including the ability to increase your annual leave
Free fruit and complimentary tea and coffee
Career progression

What training and career progression is on offer?

After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls. Throughout your time with Rydon, you will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development to in -  this is the start of your customer service career.

To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems.

If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.  

To apply online, please use the 'apply for this job link' at the top of this page.

Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes. 

For details on our rewards, recognition and benefits pleaseclick here.

For more details on our culture and what it’s like to work at Rydon, pleaseclick here.

Further information on how to apply can be found byclicking here.

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Customer Service Representative

The Motley Fool

UK
30+ days ago
UK
30+ days ago

Customer Service Representative

Customer Service     Flexible Location, England

 

Who are we?

We are The Motley Fool UK, a purpose-driven financial services firm with nearly 25 years of expertise. Our goal is to make the world smarter, happier, and richer by providing outstanding business and investing advice, at scale. But what does that even mean?! It means we’re helping Fools (always with a capital “F”) demystify the world of finance, beat the stock market, and achieve personal wealth and happiness through our investing services in the UK.

What does this team do?

We field phone calls and emails every day to answer inquiries ranging from login assistance to product guidance. Our team rises to every challenge to deliver amazing customer service. The best part? Our customers love us and our services!

What would you do in this role?

The Motley Fool is looking for a highly adaptive, fun, and compassionate member services representative to solely manage our UK Customer Services, delivering world-class support to our highly-engaged customers, potential new customers, and fellow Fools in the UK.  

 

But what does this role actually do?

  • Answer a wide variety of customer inquiries (via phone and email) about account management and billing, sales, renewals and cancellations, and basic troubleshooting such as access issues or login errors.
  • Forward relevant enquiries to other UK team members where required
  • Calmly diagnose and resolve basic computer and smartphone issues.
  • Employ various techniques to improve customer retention and track key performance metrics to be shared with other UK team members
  • Complete GDPR data subject access requests.
  • Respond to complaints and maintain a complaint register for our UK compliance team (don’t worry, we don’t get many) .
  • Submit tickets to our tech team for site bugs and errors, or to our payment processor for account discrepancies.
  • Make Winback attempts with offers to aid in customer retention .
  • Support the UK team with a variety of tasks as needed.
  • Embody the Motley Fool core values. (Five points if you can name all six on the spot!)

What do you need to apply?

  • Do friends and family commend you for your cheerfulness, adaptability, and fantastic listening skills? 
  • Do you get a rush of adrenaline when helping people and solving problems? 
  • Can you patiently stand behind someone in the self-checkout lane when they have 50+ items in their cart, including produce?
  • Are you a self-motivated customer champion able to often work alone with minimal direction?
  • If you answered “Yes!” to the above questions, then we’d love to see your Foolishly written cover letter and ultra-impressive resume. We're ready to be wowed!

It’s even better if you have…

  • Sincere interest in our customers and their experiences with us.
  • Interests in personal finance and investing coupled with a heaping helping of empathy.
  • Strong listening and problem solving skills to properly diagnose customer problems and investigate further if necessary.
  • Patient, respectful, and kind demeanor.

And even better if you have...

Experience with Zendesk, Mailchimp or Wordpress (but it’s not essential).


This role is a part time contractor role working remotely between 20-30 hours per week.

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Customer Service Advisor

Rydon

30+ days ago
30+ days ago

Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. Join our contact centre in Dartford, Kent and you’ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within.

Rydon has established a strong reputation for the quality within our new-build and maintenance sectors, creating and improving communities for the benefit of current and future generations. For over 40 years, we've recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.

Our maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors. We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.

Every successful customer service centre is a reflection of the people who work in it and our call centre is no exception to this rule, it really is our people that make the difference.

See our careers video for more information about working for Rydon:

What will I be doing?

As a Customer Service Representative you’ll be at the front line of our business speaking with our customers. You will be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you’re new to working in a contact centre, or a seasoned pro, we’ll help you reach your potential. 

Where will I be working?

We are based in Greenhithe, Kent just a short distance away from Bluewater. We have good bus route links and only 5 minutes from the nearest railway station. We also have free parking. It's a fun and sociable office which promotes an inclusive culture.

What training and career progression is on offer?

Your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary of £19,500 per annum, along with excellent benefits including company pension and 20 days holiday. All of our customer service roles take inbound calls only, there is no cold calling required and these opportunities are permanent and full time. Your working hours are Monday to Friday 8am - 5pm.

After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls. Throughout your time with Rydon, you will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development to in -  this is the start of your customer service career.

What we can offer you

  • A clear pay structure starting with a competitive salary of £19,500 per annum (depending on experience) but increasing as you develop and achieve in the role
  • Pension
  • Life Assurance
  • Employee Assistance Programme
  • Flexible benefits for you to choose from including the ability to increase your annual leave
  • Free fruit and complimentary tea and coffee
  • Career progression

To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems.

If you are interested in joining a diverse and growing company and want to work for a company which will support your personal development then we look forward to hearing from you.

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.  

To apply online, please use the 'apply for this job link' at the top of this page.

Our application process is very straight forward allowing you to apply with a CV (from your Computer or Dropbox), LinkedIn, Facebook or Google+ and should take no more than a few short minutes. 

For details on our rewards, recognition and benefits pleaseclick here.

For more details on our culture and what it’s like to work at Rydon, pleaseclick here.

Further information on how to apply can be found byclicking here.

Salary

£8 - £8.5 Per Hour

Job Type

Contractor, Full Time

Posted

2 days ago

Description

We have a position available within our e-commerce, tattoo business. The role will be a work from home / remote working role. This could be an exciting opportunity for you if you re a recent graduate looking to expand your work history with some hands-on professional experience. The role will be 6 hours a day within business hours but there may be a need for some longer days or flexibility on occasion given the international nature of the business.

Job responsibilities:

  • Adapt the brand voice and communicate with social media followers and customers over channels including Facebook and Instagram
  • Provide excellent customer service with a high attention to detail in writing/editing
  • Offer product knowledge to an engaged customer base
  • Follow up with customers through our platforms
  • Work with other customer service and distribution staff to find an effective and fast resolution to any customer issues

Qualifications:

  • Strong understanding of social media channels, especially Instagram and Facebook
  • 1+ years of customer service experience from professional, retail environment or e-commerce is desired
  • Excellent writing and editing skills with attention to grammar and sentence structure
  • Ability to provide a positive customer experience in writing
  • Knowledge of or interest in tattoo’s is ideal
  • Open mindedness and ability to be witty where appropriate is essential
  • Natural problem solving skills are desired